FAST Estimating Coach
4 days ago
Jacksonville
Job DescriptionBenefits: • 401(k) matching, • Training & development Are you looking to leverage your expertise to grow a role that offers varied and challenging work? Our company, a leading parent organization that owns and operates 300+ franchise locations across North America, seeks a FAST Estimating Coach to support the team. This position will report to the Director of Estimating and be responsible for providing support across the organization, providing direct support to franchisees interested in utilizing the FAST Remote Estimating Service, providing world class remote estimating service to the Paul Davis network. In addition, this role helps support internal team members providing this service, bringing resources to the entire organization to ensure a smooth onboarding experience and ongoing opportunities to practice continuous improvement. This position assists in driving performance to exceed Customer (franchisee) and Carrier expectations. Position: FAST Estimating Coach Reports to: Director of Estimating Location: Corporate Office or Remote Essential Duties/Responsibilities This role is designed to provide operational support to the Paul Davis network of franchises and jointly to the FAST Estimating Team, ensuring collaborative efforts are made to complete accurate, timely, and profitable estimates. • Communication Coordination: Provide coordination of communication between the FAST Team, other PDRI team members, and franchisees. Ensure proper routing of urgent and important communication related to gaps in process, collaboration, or other areas. Provide support in scheduling 1:1 calls, FAST Consultations, and other meetings as requested., • Team Support: During times of spike volume, provide direct support to the network in writing estimates for all job types and estimating platforms., • Quality Assurance Focus: Ensure that scoping and documentation practices, software, and communication expectations are driving accurate and profitable estimating. This includes coordination, communication, training, and coaching with the offices as well as the FAST Estimating Team., • Documentation and Reporting: Provide support to provide key statistics and KPI updates on network demand, volume projections, and other data points that will drive appropriate resource allocation to support the network., • Communication and Problem Resolution: Act as a liaison within the FAST team, within PDRI, and within the greater organization to provide resources to solve problems and fill gaps in subject matter expertise, capacity, and other opportunities., • Teamwork and Collaboration: Attend company or team meetings in person or virtually, as required, to be informed on all things Paul Davis. Provide support to other Claims Force team members during periods of lower FAST Estimating demand, as cross-team support is required., • All other duties as assigned Key Result Areas: • Meet with offices interested in leveraging the FAST Estimating Service, to train and coach on standard processes, best practices, and problem-solve concerns that may arise., • Support FAST Estimating Team in the initial onboarding of new team members and those promoted to new roles, as well as ongoing training and calibration opportunities., • Act as liaison between all stakeholders to practice continuous improvement, driving demand for the FAST Estimating Service, • Develop, enhance, and share training and communications on the FAST Estimating Service, • Distribute new FAST Estimate requests to appropriate team members, rebalancing workloads as needed, to drive service level commitment delivery, • Route communication within the team, PDRI, and the franchise network to drive a streamlined remote estimating processCompetency Knowledge, Skills, and Abilities:, • Ability to creatively and efficiently leverage technology to drive engagement in training and coaching sessions with a learner-focused design, • Strong organizational and time management skills, with the ability to prioritize, communicate, and manage the completion of multiple assignments simultaneously., • Excellent verbal and written communication skills, with a customer-service mindset, • Ability to work collaboratively with franchisees and internal teams to ensure smooth operations., • Proficiency with project management software, CRM systems, and general office tools (e.g., Microsoft Office Suite, especially PowerPoint) and communication tools (Zoom, Teams), • Ability to learn and operate our primary operating systems (RMS, Xactimate, XactAnalysis, Claims Connect, Mobile Claims, MICA Exchange, PowerBI, SharePoint, OneDrive, Adobe, and others), • The ability to work under pressure, • Exceptional attention to detail, • Ability to conceptualize, • Ability to work independently, • Self-driven, • Ability to work office equipment (fax, scanner, printer, copier, phone system, computers), • Maintain a high level of confidentiality, • Ability to follow our Paul Davis Values, Vision, Mission, and 10 Serving Basics Required Education and Experience, • High school diploma or GED, • Bachelors degree or equivalent experience in business administration or related field, • 2 plus years' experience direct coaching, training, or onboarding experience, • 3 plus years experience with estimation principles, concepts, and experience in the property restoration/insurance industryPreferred Education and Experience, • Experience serving in a customer service role, • Must be able to stay in a stationary position up to 100% of the time, • The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc., • Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer, • Must be able to observe and perceive information on a computer and documents, • Must be able to communicate and converse with customers over the phone, • Occasionally will lift up to 10lbs Travel This position may require up to 25% travel. This position may require travel to franchise locations, trainings, and team meetings. Reasonable Accommodation for Disability Any applicant or employee who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process. The ADA defines reasonable accommodation as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job and does not cause an undue hardship for the employer. Disclaimer Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. This is a remote position.