Customer Success Specialist
hace 11 días
Coconut Creek
Job DescriptionMotionPoint is the leading website localization platform for enterprises seeking to scale multilingual digital experiences. With expanded capabilities across multilingual content marketing, the parent brand is now MarketFully. Leveraging advanced technologies including AI and LLMs (Large Language Models), we deliver world-class solutions that make global customer engagement seamless and cost-effective. Position Overview We are seeking a strategic and customer-obsessed Client Success Specialist (CSS) to lead and grow key customer relationships. As a core member of the Client Success team, and aligned with the GTM team, you will own the end-to-end customer success portfolio of enterprise accounts across MarketFully—driving successful outcomes, retention, and revenue growth. The primary accountability metrics will be budgeted revenue by account for the year. KPIs to manage will be gross retention, renewal rates, cross-sell and upgrade revenue. You will play a critical role in influencing cross-functional initiatives, optimizing the customer journey, and championing the voice of the customer throughout the organization. This is not a sales role but rather a cross-functional role that identifies growth and cross-sell opportunities within accounts, directs qualified opportunities to the appropriate sales team and continues to advance and map executive relationships and sponsorship within clients. The primary activities will be developing and managing ‘account plans’ by Client and managing relationships within the client organization to surface opportunities, make internal introductions to execute opportunities and refine account plans. This is a high-impact role that requires deep knowledge of the localization industry, a passion for operational excellence, and a strategic mindset to guide our customers toward long-term success—powered by data, technology, and human insight. Key Responsibilities Qualifications Preferred Qualifications • Bachelor’s degree in Business, Marketing, Communications, or related field., • Experience in multicultural marketing or multilingual customer experience is a strong plus., • Familiarity with tools like Salesforce, Churnzero, Google Analytics, and AI-driven insight platforms. Why Join MotionPoint? • Be at the forefront of AI and LLM innovation in the localization industry., • Work with global enterprise brands and make a measurable impact., • Collaborate in a high-performing, customer-first culture. Big brand bragging rights. You'll be working with very recognizable companies (from Fortune 50 logos to up-and-coming brands) that are sure to impress friends and family. Diverse, Inclusive, and Energetic team atmosphere. You'll be alongside a group of deeply supportive and diverse colleagues combined with highly approachable ‘open-door’/’open-book’ managers that treat you like a person, not a cog. Career Stability and Growth. Many team members have been at MotionPoint for more than a decade because they really love our commitment to culture and improving our platform, processes and people, every day. We love our internal talent, and career advancement opportunities both within and outside hired departments are available. We run our business and manage performance with a growth mindset. Mental, Physical, and Financial Health. Among MotionPoint's offerings are a ‘remote-first’ hybrid work model, flexible PTO, 10 paid holidays, paid parental bonding leave, gym membership reimbursement, free Employee Assistance Programs, robust medical/dental/vision plans, and 401(k) with immediate vesting and up to 4% employer match, to name a few! Powered by JazzHR hQACuK1ZB6