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Job Description Summary: Provide case management services to participants in a program serving episodically homeless individuals with relapse histories. Case Management includes initial and ongoing assessment with regular follow up and referrals/linkages to community-based services. Perform home visits & provide group facilitation. Why Work for SMOC? • Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment., • Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees., • Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees., • 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees., • Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability., • Ensure adherence to policies and protocols for programs serving chronically homeless individuals, including guidelines for meals, curfews, meeting attendance, client transportation to appointments, etc., • Develop regular program schedule including activities, meetings, meals, etc. Access external resources as appropriate including guest speakers, etc., • Ensure all participants meet the HUD requirements for entry into the program and that all required documentation is included in the client file., • Conduct initial service needs assessment with all clients entering the program. Develop Individual Service Plan with each participant within three days of entry into the program., • Work closely with Shelter Staff, Relapse Prevention Managers and Sober Housing staff to identify new program participants., • Maintain daily contact with clients actively involved in the program., • Establish and maintain regular contact schedule with all participants for a period of at least 24 months., • Maintain appropriate files and case notes for each participant., • Ensure accurate statistical data is maintained and reported monthly, • Outreach to treatment programs and other community-based resources to establish contacts for client referral; keep detailed log of all referrals made., • Provide crisis intervention (24-hour cell phone coverage)., • Engage all clients by understanding and addressing their needs whether within or outside the scope of work., • Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas., • Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements., • Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures., • Other duties as assigned. Knowledge and Skill Requirements: • Bachelor’s Degree in related field. May be substituted with a minimum of 5 years working with the target population., • Substance abuse experience required., • Excellent interpersonal and organizational skills., • Previous experience with group facilitation preferred. Organizational Relationship: • Directly reports to Program Manager, • Direct reports of this position are none. Physical Requirement: • Ability to drive a vehicle., • Ability to ascend and descend stairs. Working Conditions: Travel within the state will be required. As part of the responsibilities of this position, the Case Manger will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required. Remote Work Option: Remote work is permissible in some positions at SMOC depending on the key functions and responsibilities. The Case Manager position is eligible to work from home 0-20% of the week in scheduling coordination with the department manager. Monday - Friday, 8:30am-4:30pm (includes one- hour unpaid lunch break) 35 hours per week

Job DescriptionSalary: $39,520 - $45,960 (DOE) Company Overview NetLogix is a growing managed IT & security services provider for small and mid-sized companies across Massachusetts, Connecticut, and Rhode Island. Our clients represent various industries that have sophisticated IT needs. Our mission is to deliver efficient, expert and professional IT solutions using industrys best practices. Position: Systems Support Analyst Job Summary:This entry-level position is ideal for individuals looking to start their career in IT support, offering hands-on experience in a fast-paced and collaborative environment. Key Responsibilities include: • Identify priorities and respond to user inquiries via phone, email, or ticketing system., • Troubleshoot and resolve basic hardware and software issues., • Assist with installation and configuration of computer systems and applications., • Perform routine maintenance and monitoring of IT systems., • Document issues and resolutions accurately within MSP platforms., • Escalate complex issues to higher-level support as needed., • Support onboarding of new users including account setup and access provisioning. Required Qualifications: • Basic understanding of computer hardware, operating systems, and networking concepts and fundamentals., • Familiarity with help desk ticketing systems and remote support tools., • Associate degree or higher in technology, or equivalent IT certifications (e.g., CompTIA A+, Network+, Security+) preferred., • 2+ years computer support experience preferred., • Strong problem-solving skills and attention to detail. Soft Skills: • Excellent verbal and written communication., • Strong customer service orientation and empathy., • Ability to work independently and as part of a team., • Adaptability and willingness to learn new technologies. What We Offer: • Competitive entry-level salary, dependent on experience., • Opportunities for professional development and certification., • Supportive team environment with mentorship from experienced IT professionals., • Health, Dental and Vision insurance., • 401(k) retirement plan., • Generous Paid Time Off (PTO), • Quarterly Performance Bonuses

Job Description Summary: Organize and pack groceries for people seeking emergency food. Facilitate the smooth operation of the process of acquiring food, in an efficient, thoughtful and timely manner. Why Work for SMOC? • Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment., • Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees., • Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees., • 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees., • Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability., • Check the packing room supplies and refrigerator and re-stocks accordingly, • Keep packing room shelves clean and wiped down on an as-needed basis, • Maintain a clean and sanitary environment in packing room, refrigerator and freezers, • Insure food safety, • Carefully review intake forms to insure accurate and family appropriate packing as well as to insure requests are fulfilled, • Notify intake workers when USDA food commodity is no longer available, • Notify intake workers when special items arrive or are depleted, • Notify Program Director of low inventory items, • Receive and sort food donations, • Re-package large food donations for dissemination, • Break down boxes, • Unload truck and sort & store food appropriately, • Prepare packing bags, • Sweep floor and mop floors in packing room and other areas of the pantry daily and on an as needed basis; fill out appropriate cleaning logs daily, • Train volunteers in packing/sorting room, • Help seniors shop in the food choice program, • Engage all clients by understanding and addressing their needs whether within or outside the scope of the specialty., • Attend & participate in team meetings, follow up with client service plans and communicate effectively with clients and staff in other specialty areas., • Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures., • Other duties as assigned. Knowledge and Skill Requirements: • Prior warehousing experience helpful., • Previous experience working with culturally diverse populations., • Ability to work with other diverse populations (e.g., mentally ill, chemically dependent)., • Strong organizational skills, • Preferred knowledge of food safety regulations. Organizational Relationship: • Directly reports to Program Director, Emergency Food Pantry., • Direct reports of this position are (N/A). Physical Requirement: • Ability to lift up to 50 lbs. during a full workday, • Ability to load and unload vehicles/trucks with up to 50 lb. boxes throughout the day, • Ability to use 2-wheelers, dollies and other non-electric moving equipment, • Bending, stooping, carrying required. Working Conditions: Warehouse environment may not be climate controlled. As part of the responsibilities of this position, the Warehouse Assistant will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. Remote Work Option: Remote work is permissible in some positions at SMOC depending on the key functions and responsibilities. The Warehouse Assistant position is eligible to work from home 0% of the week in scheduling coordination with the department manager. Monday-Friday; 10am-2pm 20