Remote technical support jobs in Orlando, Florida - Page 3Create job alerts

Job Description Neighborhood Restaurant Partners has been a franchisee of Applebee's for over 30 years and operates over 65 restaurants in the Southeast. Our restaurants are located in Southern Georgia, Southern Alabama and parts of Florida include the Panhandle, the greater Tampa Bay & Orlando areas and the Space Coast. AT NRP, we celebrate diversity, achievement and quality as we provide memorable experiences to our Neighborhood Guests and a place to belong for our Team Members. NRP is seeking a motivated, dependable Junior IT Assistant to keep our restaurant and corporate technology running smoothly across the Central Florida/S. GA region. You’ll work hands‑on with Windows endpoints, networking gear, and restaurant tech (including POS), diagnosing issues across both physical and logical layers. If you’re a self‑starter with strong communication skills, a security‑first mindset, and the flexibility to support after‑hours work when needed, this is an outstanding opportunity to grow your IT career while making a visible impact on operations Plus we have GREAT BENEFITS to consider: • Generous paid vacation packages, • Major medical health insurance, dental and vision, • Company paid life insurance, • 401k plan, • Closed on Thanksgiving and Christmas, • Great corporate discounts (Apple, Carnival, Sprint, Dell, AMC, just to name a few...) What You’ll Bring: (Minimum Qualifications) • Foundational technical skills:, • Networking concepts (TCP/IP, LAN/WLAN, subnets), • Windows OS fundamentals, • Ability to diagnose physical and logical connection/configuration issues across IT hardware and software, • Security‑first judgment & integrity: discretion with systems, device access, and business data; adheres to acceptable use and data handling standards., • AI‑use awareness: basic understanding of how to use AI productively and safely without exposing company or brand secrets—e.g., identifying sensitive data, avoiding entry of confidential or PCI/PII content into public/consumer AI tools, using approved tools only, and following classification/need‑to‑know guidelines., • Communication: clear, professional written and verbal communication; ability to translate technical details for non‑technical teammates and restaurant leaders., • Dependable, organized self‑starter who documents work, follows through, and asks smart questions., • Flexibility to support nights/weekends as business needs require (particularly for conversions and remodels)., • Physical requirements: ability to climb ladders and lift/carry up to 50 lbs.; role includes time on restaurant floors and in back‑of‑house/storage areas. Reasonable accommodations will be provided consistent with company policy and applicable law., • Valid driver’s license and reliable transportation for site visits., • Primarily on‑site support across Central Florida and South GA/AL restaurants and offices, with some remote triage., • After‑hours work for overnight conversions and maintenance windows; rotating on‑call expected., • Opportunity and career development Companies operating restaurants in the Applebee's Neighborhood Grill & Bar system, including Applebee's Services, Inc., and its various franchisees, are equal opportunity employers. Neither the information contained on this web page nor the application you might submit as a result of information displayed on this page, guarantees employment, an interview for employment, employment at a particular location, or a right to employment benefits. We are a drug free workplace.

Job Description Are you a self-starter with a passion for technology? LanIT Solutions is a rapidly growing IT company in the greater Orlando area. For over ten years, we’ve built our reputation on providing exceptional service, so much so that our clients do our advertising for us. We're looking for a highly motivated and intelligent individual to join our team. We need a dedicated problem-solver with a deep love for computers and an innate ability to troubleshoot. You will be trusted to work unsupervised and take full ownership of client issues, from initial problem identification to final resolution. This often involves researching complex issues and not giving up until the problem is solved. If you are hardworking, reliable, and committed to providing excellent service, this is the perfect opportunity to build a career with a company that values your skills and dedication. Responsibilities: Diagnose and resolve technical hardware and software issues. Provide timely and effective support to our clients. Research and implement solutions to new and existing problems. Document all support activities and solutions. Work independently to manage and prioritize client needs. Requirements: Proven passion for technology and computers. Strong problem-solving and research skills. Ability to work independently and manage time effectively. Excellent communication and interpersonal skills. If you're ready to take ownership of your work and grow with a company that truly cares about its clients, we encourage you to apply. This is an on-site position, sometimes a work from home position, and you will also travel periodically within central Florida to other locations. In this role, you will act as the primary point of contact for locations assigned to you as well as work across the organization as part of a team. The IT Support Specialist works with internal and external resources to ensure that the systems are operating correctly, staff has the required access, service requests are processed efficiently and that operations have continuous use of the solution. Specifically, you will be responsible for Tier 1-2 support for desktops with Windows operating systems, triage software applications, assist users in the efficient use of applications, and provide clear, concise technical communications to escalate issues to senior leadership or vendors. A thorough knowledge of Windows software, variety of hardware knowledge and good communication and people skills are necessary. Key Duties • Create, review and triage support Tier (1-2) tickets on a timely basis, • Provide end-user desktop support via remote support tools or in person visits, • Install and configure new Windows 10 computers, monitors, and printers., • Assist with system administration tasks, including server upgrades, updates, patches, deployments, architecture review / design and general best practices, • Must be comfortable opening, closing, climbing ladders, and working from heights, • Experience drilling and installing cameras is necessary, • Please know how to make and run cable, • Knowledge or ability to learn about switches, internet connectivity and IP phones, • Create clear, concise process and system diagrams and other supporting documentation, • Assist with other projects and tasks as required, • Strong communication skills are required with the ability to prioritize multiple tasks, • Track and generate reports monthly for outstanding issues, • Coordinate with clients and vendors to execute software and firmware upgrades, • Communicate with clients, vendors, and IT in a professional and respectful manner at all times General. To perform this job successfully, an individual must be able to perform each key duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A good driving record is required to be hired. Education, Experience and Skills. • Must have at least a BA or higher in IT/Computer Science or related field -Minimum 3 years of technical experience working with hardware/software • Experience working in windows and virtualized environments, • Ability to utilize an ITSM system for change and incident management, • Must have experience providing end user support with Windows 10, printers, and monitors., • Preferred knowledge of Windows Server, server hardware, domain administration, network troubleshooting, storage, switches, routers, firewalls, access points, videoconferencing, printers, copiers, smartphones, VoIP, LAN, WAN, Active Directory, DHCP, DNS, SharePoint, Office 365, antivirus, spyware removal, and backup/restore processes, • Microsoft training and related certifications are a plus, • Ability to assess customer needs to craft and deliver solutions, • Strong interpersonal, organizational and customer service skills, • Ability to manage multiple projects and own tasks concurrently, • Ability to work flexible/extended hours when requested or participate in an on call schedule, • Willingness to share knowledge and help cross-train peers, • Able to work both independently and effectively with remote team members as necessary Physical Demands. The following physical demands are representative of those that must be met to successfully perform the essential functions of this job: • Periodic physical effort, including standing, is required during a regular work shift of at least eight hours per day. Employee must be able to periodically stand for extended periods of time, and to stoop, bend, and crouch as required to perform Key Duties., • Lifting and transporting of moderately heavy objects (40 lbs)., • Travel to locations to assist users or deploy systems as needed Work Environment. The work environment characteristics described below are representative of those that will be encounters while performing the essential functions of this job. • Work is performed predominately indoors, outside of special project installations, and periodic visits to construction sites, warehouses, or asphalt manufacturing facilities may be required., • Noise level in the office work environment is normal.

Job Description WeCare224 is seeking a highly skilled Security Camera Specialist with strong technology experience, particularly in AI-driven surveillance and smart security systems. This role is vital to supporting our AI-enhanced monitoring infrastructure, including fixed and mobile camera systems, and networked control centers. This is a hands-on technical position ideal for candidates with a background in technology systems, network configuration, and AI-enabled video analytics. The specialist will support security operations across disaster recovery zones and ensure full regulatory compliance with all federal and local data privacy laws. Key Responsibilities * Assist in the development, Installation, maintenance, and troubleshooting of camera systems, including AI-integrated, solar-powered, and mobile surveillance units. * Leverage advanced technology skills to configure system hardware, software, and analytics modules. * Integrate AI video analytics for facial recognition, motion detection, object tracking, time-lapse videos, and perimeter protection. * Set up and secure network infrastructure, including routers, switches, and IP cameras. * Ensure high system uptime and reliable remote monitoring access across job sites. * Collaborate with software and field operations teams to deploy tech-based monitoring solutions aligned with standards. * Conduct user training, maintain system documentation, and execute updates and system audits. Ensure proper data retention, encryption, and deletion policies for recorded footage in accordance with FEMA, DHS, and HIPAA (if applicable) standards. * Collaborate with AI vendors or internal developers to evaluate the performance of AI models (e.g., false positives/negatives, latency, detection accuracy). * Provide field-level feedback to improve detection algorithms and automate event classification. * Serve as technical liaison during deployments with contractors, city, county, or state response agencies. * Conduct periodic “penetration” or stress tests on the security system (in coordination with IT or external consultants) to identify vulnerabilities. * Document and lead corrective action plans to improve system resilience. * Company DescriptionWeCare224 presents a unique opportunity for individuals to contribute to a company that upholds traditional values while pioneering innovative technology. Our team members have the privilege of collaborating on practical solutions. Our projects seamlessly integrate artificial intelligence and advanced surveillance systems, providing professionals with hands-on experience with cutting-edge tools in meaningful settings. We prioritize integrity, innovation, and mission-driven thinking, creating an environment where purpose-oriented professionals can establish enduring careers while assisting communities in their recovery and growth.WeCare224 presents a unique opportunity for individuals to contribute to a company that upholds traditional values while pioneering innovative technology. Our team members have the privilege of collaborating on practical solutions. Our projects seamlessly integrate artificial intelligence and advanced surveillance systems, providing professionals with hands-on experience with cutting-edge tools in meaningful settings. We prioritize integrity, innovation, and mission-driven thinking, creating an environment where purpose-oriented professionals can establish enduring careers while assisting communities in their recovery and growth.

Job Description Engineering & Computer Simulations, Inc. (ECS) is seeking a front-line, Tier-1 Information Technology helpdesk position with an emphasis on customer service and triage. This position is in the Orlando office, full time. The IT Engineer-II is technically skilled with good problem-solving abilities. This is a hands-on role supporting internal, remote employees, contractors and Managed Services customers. IT Engineers are expected to display good interpersonal skills as they will interact with colleagues from various departments and executive levels. This role requires the ability to listen to internal customer technical needs, understand their problems and implement solutions to them. • Serve as the first point of contact for end users seeking technical assistance via requests (trouble tickets or verbal), • Perform remote troubleshooting through diagnostic techniques and pertinent questions, • Determine the best solution based on the issue and details provided by employees, • Walk the employee through the problem-solving process, • Direct unresolved issues to the next level of support personnel, • Provide accurate information on IT products or services, • Record events and problems and their resolution in logs, • Follow-up and update employee status and information, • Pass on any feedback or suggestions by employees to the appropriate internal team, • Identify and suggest possible improvements on procedures, • Perform research, troubleshooting, • Preparing purchase requisitions and ordering new equipment and parts, • Process documentation, • Other related duties and tasks as assigned. Requirements: • 3+ years’ experience in front-line, tier 1 IT helpdesk support experience, • AS Degree or current student working towards IT degree., • Preferred certifications, A+, Network + and Security +, • Working understanding of live Linux environments, • Understanding of Office 365 management, • Understanding of Microsoft Active Directory, • Tech savvy with working knowledge of office automation products, databases and remote control, • Good understanding of computer systems, mobile devices and other tech products, • Ability to diagnose and resolve basic technical issues, • Employee oriented and cool-tempered, • Comfortable in a high paced, agile environment, • Excellent interpersonal skills, judgment, and decision-making skills, • Other systems used AWS and Azure familiarity, • Excellent written and verbal communication skills, • Knowledge of operating systems, circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming, • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction, • Use of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems, • Ability to keep up-to-date technically and apply new knowledge to the job role, • U.S. Citizenship required., • Eligible to be granted interim or have active US Government security clearance.

Job DescriptionCompany Description International SOS Government Medical Services, Inc. delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include “hands on” direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International SOS Government Medical Services, Inc., headquartered in Houston, Texas provides contracted healthcare support to Government defense and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care. To protect your workforce, we are at your fingertips: internationalsos.com Job Description This position is contingent on contract award. International SOS Government Medical Services, Inc. is looking for an individual who is an experienced Domain Specialist to provide expert knowledge and technical guidance in a specific operational area, ensuring that strategies, policies, and practices are effectively aligned with the unique requirements of that domain. This position involves analyzing trends, conducting research, and offering insights to support mission planning and execution, ultimately enhancing the military's operational effectiveness. Key Responsibilities • Provides demonstrated and specialized expertise on specific Domains, Systems, Business, Technical, Cultural, Protocol or Management subject. Basic Requirements/Certifications: * Ten or more (10+) years' experience in specific operational area. Education Required: • Master's Degree in relevant field of study required., • Work is normally performed in a typical interior or office work environment., • Work involves sitting, standing, climbing stairs for prolonged periods of time. Must have or be able to obtain required clearances. Additional Information Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. Compensation| Min: $133,000 Max: $145,000 Benefits – Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan paid time off and an annual bonus. International SOS Government Medical Services, Inc. complies with all federal, state, and local minimum wage laws International SOS Government Medical Services, Inc. is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with the applicable federal, state and local laws.

Job Description Job description: Telecommunications Engineer II - 6 month temp to perm based on performance and good attendance Location: Orlando, FL (can be Fully remote for the right candidate, FL candidates preferred) Pay: $58-$60/hr Schedule: Mon - Fri 8:00a - 5:00p Location: We are seeking a highly skilled and experienced Senior Telecommunications Engineer to provide expert-level engineering support, consultation, and development within our complex, multi-location, and multi-vendor telephony and contact center environments. This role is crucial for designing and implementing technical solutions that improve organizational effectiveness, anticipate business impacts, and ensure the reliability of our critical communications infrastructure. Key Responsibilities • Design & Implementation: Design, develop, document, and implement contact center telephony infrastructure and application projects on time and within budget., • Strategic Collaboration: Work closely with internal teams, vendors, and external resources to evaluate, propose, and implement innovative new technologies, methodologies, and processes., • Technical Consultation: Serve as a subject matter expert, providing advanced-level infrastructure support, testing, and troubleshooting for system patching, hardware/software upgrades, and break/fix activities., • Operational Support: Analyze existing and proposed environments to identify areas for improvement, deliver recommendations, and consult on strategic migrations (e.g., from Cisco to NICE CXOne)., • Education: Bachelor's degree in Computer Information Systems, Telecommunications, or a related technical field, or an equivalent combination of education and a minimum of 5 years of related professional experience., • Experience:, • Five or more years of experience in the support and development of solutions within complex telecommunications environments., • NICE CXOne Expertise: Expert-level technical proficiency with NICE CXOne systems, including the design, implementation, and support of call flow scripts., • Voice & Call Center Technologies: Deep experience with a wide range of voice and call center technologies, including PBX, ACD, gateways, voice networks, voicemail, call recording, and ancillary support systems., • Networking & Protocols: In-depth knowledge of WAN/LAN technologies and VoIP/SIP call routing protocols., • System Components: Working knowledge of TCP/IP routers, SBCs, servers, switches, firewalls, DNS, DHCP, and Citrix Desktop deployments., • Problem-Solving: Proven ability to perform complex coordination and problem isolation., • Scripting & Troubleshooting: Strong scripting and advanced troubleshooting skills specific to contact center technologies. Certifications: NICE CXOne or CCNA-Collaboration certification is preferred. • Vendor Management: Ability to interact with vendors to identify new opportunities and drive resolution on technical issues.

Job DescriptionDescription: Tavistock U.S. Tavistock US provides essential shared services that empower our portfolio of companies to thrive. Through strategic thinking, operational expertise, and a commitment to continuous improvement, we create value tailored to evolving business needs. Our work spans finance, human resources, IT, legal, marketing, communication, procurement and more—all with the goal of fostering growth and new opportunities. Our culture reflects the diverse industries we serve, grounded in our core values of collaboration, integrity, and excellence. We embrace innovation, think strategically, and prioritize well-being while delivering measurable results. At Tavistock US, we believe in an open and entrepreneurial environment, where teamwork and problem-solving drive our shared success. If you identify with these characteristics, want to work with a growing company and are interested in an IT Support Specialist position, please submit your application today. We offer great benefits, competitive salaries, an inspiring work environment and the latest employment practices. Title: IT Support Specialist FLSA Status: Non-Exempt Type: Full-time Supervisor: Senior IT Operations & Software Systems Manager General Summary: Tavistock is seeking a motivated and detail-oriented IT Support Specialist to join its technology team. This position is responsible for supporting and maintaining IT systems across multiple platforms, including Microsoft, Apple, and networking technologies. You will provide responsive technical support, assist with infrastructure maintenance, and collaborate with both internal teams and external vendors. Key Responsibilities: • Provide Tier 1 and Tier 2 technical support for Windows 11, macOS, and Microsoft 365 platforms., • Troubleshoot and resolve issues related to hardware, software, and networks., • Deliver on-site and remote support for users at multiple locations., • Configure and maintain desktop/laptop systems (Dell, Surface, Apple)., • Deploy user workstations, configure monitors, and connect peripherals., • Manage user accounts, security groups, and access controls in Active Directory., • Set up and support hardware VoIP phones and related ., • Document tickets in the helpdesk system and track resolution status., • Create and update technical documentation for systems and processes., • Participate in after-hours/on-call support as needed., • Associate degree required; Bachelor’s preferred., • 3+ years of experience in IT support or helpdesk roles., • CompTIA A+ and Network+ certifications strongly preferred., • Proficiency in Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)., • Solid knowledge of networking (LAN/WAN, TCP/IP, VLANs, Wi-Fi, VoIP)., • Experience with both Windows and Apple operating systems., • Familiarity with IT security tools, endpoint protection, and access management., • Mobile device support and POS experience are a plus., • Excellent troubleshooting, documentation, and communication skills., • Valid driver’s license and reliable transportation., • Must be able to lift equipment up to 50 pounds. This job description in no way states or implies that these are the only duties to be performed by this position. The employee will be required to follow any other instructions and to perform any other duty requested by the supervisor.

Job Description Enterfusion is seeking an enthusiastic IT Help Desk Technician to join our growing team! As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing technical difficulties. Your role will be essential in delivering prompt and effective troubleshooting assistance, ensuring client satisfaction, and promoting a productive technical atmosphere. Your practical technical skills and problem-solving expertise will be vital in helping us sustain seamless operations across the organization. A successful Help Desk Technician will have the capability to troubleshoot both software and hardware issues, possess extensive knowledge of computer software and hardware, and demonstrate outstanding customer service abilities. As the first point of contact for customers, the Help Desk Technician must be adept at accurately prioritizing tickets. This role is situated in a dynamic work environment that offers employees the chance to tackle challenges and gain experience with new and evolving technologies. Requirements KEY RESPONSIBILITIES: • Provide technical support via phone, email, and in-person., • Troubleshoot hardware/software issues for desktops, laptops, and mobile devices., • Assist in setting up new employee workstations and documenting solutions in the ticketing system., • Escalate complex issues to senior IT staff., • Help with software upgrades, maintain IT equipment inventory, and assist in procurement., • Participate in IT projects to enhance operational efficiency and prioritize service tickets., • Configure computers, software, and networks; upgrade hardware and remove viruses., • Ensure proper backups to prevent data loss and troubleshoot various IT problems., • Administer servers, desktop computers, printers, network devices, and perform software deployments., • Recommend hardware devices to the sales team and perform other duties as assigned.QUALIFICATIONS:, • 2+ years of desktop support and remote troubleshooting., • Strong technical knowledge of computer systems, mobile devices, and tech products., • Familiarity with Windows and macOS, and common software applications., • Exceptional teamwork, communication, and customer service skills., • Efficient troubleshooting and problem resolution abilities., • IT certifications (e.g., CompTIA A+) are desirable., • Working knowledge of Microsoft Office tools., • Excellent written and verbal communication., • High attention to detail and phone etiquette., • Experience supporting at least one of the following:, • AWS cloud services (S3, EC2, VPC) or Microsoft Azure., • Windows 2012 Server or newer Active Directory., • Troubleshooting enterprise network equipment., • VoIP technologies (Asterisk, Switchvox, Cisco Unified Communications)., • Ubiquiti or Cisco Wi-Fi troubleshooting., • Microsoft O365 management and migrations. Benefits COMPENSATION: Annual salary of $48,000-65,000/year commensurate with experience as well as paid vacation, health insurance plans, retirement program, disability insurance, and life insurance. Benefits Include: ✅ Paid Time Off (PTO) – Accrual begins after 90 days, with increasing PTO over time. ✅ Health Insurance – Enterfusion covers a portion of employee premiums; spouse and dependent coverage available. Two plans through Florida Blue. ✅ Life Insurance – Company-paid coverage for employees. ✅ Short- & Long-Term Disability Insurance – Income protection benefits provided. ✅ SIMPLE IRA – Enterfusion matches employee contributions up to a set percentage. ✅ Continued Learning – Reimbursement for required or beneficial certifications, plus training support. Join Enterfusion and be part of a team that invests in your success!

Job DescriptionTier II Advanced Support Agents provide second-level technical support for the contract environment. They handle escalated incidents and requests that cannot be resolved at Tier I, offering advanced troubleshooting across the customer’s IT infrastructure. Tier II staff support remote connectivity, authentication, email, mobile devices, software installations, and hardware, ensuring timely resolution of complex issues in compliance with established performance standards. Key Responsibilities • Provide advanced troubleshooting and resolution for escalated incidents including:, • Mobile device issues (AirWatch or equivalent mobile service environment)., • Email and Microsoft Outlook functionality., • Personal Identity Verification (PIV) card authentication and access issues., • VPN connectivity (Global Protect, Zscaler, or DHS Workplace remote access tools)., • Microsoft Office suite and Windows operating system issues., • Active Directory account or access issues., • Remote workstation and peripheral troubleshooting (laptops, desktops, tablets, printers, scanners, cameras)., • Remote software installations using approved government tools., • Document all troubleshooting steps and resolutions in the Government ITSM tool (e.g., ServiceNow)., • Escalate unresolved incidents to internal teams or third-party vendors, ensuring complete and accurate ticket handoff., • Answer and respond to transferred calls, chats, and tickets within required service levels., • Support major incident management, participating in bridge calls and providing status updates on customer impacts., • Monitor and maintain service quality, ensuring that Tier II incidents are resolved or escalated within required timeframes., • Contribute to knowledge management by creating and updating troubleshooting documentation, knowledge articles, and SOPs., • Collaborate with Tier I staff to provide feedback and informal training on recurring escalation issues., • Participate in continuous improvement initiatives, recommending process or tool enhancements.Minimum Qualifications, • Education: Associate’s degree or higher in Information Technology or related field (preferred)., • Experience:, • Minimum 3–5 years of experience in IT support, help desk, or technical troubleshooting., • Experience supporting enterprise environments and federal customers strongly preferred., • Certifications:, • ITIL v4 Foundation (required)., • CompTIA A+, Network+, or Security+ (preferred)., • Microsoft Certified Desktop Support Technician (MCDST) or equivalent (preferred)., • Skills:, • Strong technical troubleshooting skills for enterprise applications, networks, and operating systems., • Proficiency with ITSM tools (ServiceNow experience preferred)., • Ability to manage multiple escalations simultaneously while maintaining attention to detail., • Strong communication skills for working directly with end-users and documenting technical solutions., • Customer service focus with ability to explain complex issues in simple terms.Other Requirements, • Must be a U.S. Citizen., • Must pass government background investigation. A3T offers excellent benefits to enhance the work-life balance, including: • Medical Insurance, • Dental Insurance, • Vision Insurance, • Life Insurance, • Short Term & Long-Term Disability, • 401k Retirement Savings Plan with Company Match, • Paid Holidays, • Paid Time Off (PTO), • Tuition and Professional Development Assistance RaUT9vOIyo

Job Description Experience with A+ computer certification, Microsoft certifications, CCNA and or experience with desktop imaging or scripting preferred. Position Overview: We are seeking a Desktop Technician for our level 2 Helpdesk with strong desktop support experience, a customer-first mindset, and a background in call center or high-volume support environments. The ideal candidate thrives in fast-paced settings, resolves technical issues efficiently, and focuses on first call resolution to minimize downtime and improve user satisfaction. Key Responsibilities: • Receive incoming calls and provide Level 2 technical support via phone, email, and remote access tools., • Resolve hardware, software, and connectivity issues for end users on first contact whenever possible., • Document incidents and service requests with clear, concise, and complete information., • Escalate complex or unresolved issues to appropriate internal teams., • Maintain excellent communication and service etiquette, ensuring a positive customer experience., • Collaborate with internal IT staff to identify recurring issues and propose solutions for knowledge base improvements. Requirements: • 2+ years of Helpdesk/Desktop Support experience, preferably in a call center or high-volume environment., • Strong troubleshooting skills with Windows OS, Microsoft Office Suite, printers, and basic networking., • Proven ability to prioritize tasks and resolve issues on first contact., • Excellent written and verbal communication skills., • Customer-focused with a professional and courteous demeanor., • Familiarity with ITSM platforms (specifically ServiceNow) is a plus., • A+ or similar certification preferred.

Job Description:\n\nGet to Know Rivia Mind At Rivia Mind, we believe great mental health care begins with a human connection. Where We Are: We are a psychiatrist-owned mental health practice rooted in New York City, serving individuals across New York, New Jersey, Connecticut, Florida, and Massachusetts through both virtual and hybrid appointments. How We Support: With a 360°ree; view of each individual, we provide compassionate, science-based care that honors the full complexity of a person's biology, psychology, and life circumstances. We go beyond symptom management with an interdisciplinary care model grounded in collaboration, personalization, and delivered with warmth, respect, and clinical integrity. We bring a high-touch, human-centered approach to every aspect of care, from clinical treatment to operational coordination. Click Here to learn more about our services. Thrive Together: 🌟 Our shared North Star unites us to provide the best patient experience. At Rivia Mind, we cultivate a collegial culture rooted in:A foundation of shared values and reciprocal supportA mindset of curiosity, learning, and growthA spirit of warmth, openness, and authentic connection Together, we turn challenges into opportunities, and every team member helps shape the future of care at Rivia Mind. Job Summary The Clinical Operations Coordinator plays a key role in supporting the day-to-day functionality and long-term success of Rivia Mind's clinical team. This position bridges clinical care and operational excellence by managing provider workflows, coordinating calendars, supporting clinician onboarding and offboarding, resolving system issues, and ensuring accurate data reporting. As a consistent point of contact for assigned clinicians, the Coordinator fosters strong team relationships, facilitates routine & ad-hoc check-ins, and offers ongoing support throughout the year. This role also requires a high level of comfort in providing performance and compliance-related feedback to clinicians, including navigating feedback conversations in a tactful and supportive way. Candidates should bring confidence in holding providers accountable for practicing policies while maintaining a collaborative and compassionate approach. This role is ideal for someone who is detail-oriented, systems-savvy, and passionate about helping providers focus on what they do best—delivering high-quality care. Success in this role requires tactful and warm communication skills, ease with working across platforms and departments, and a proactive mindset for identifying opportunities to improve workflows and enhance the clinician and patient experience. Application Window: Open until September 30th, 2025 Anticipated Start Date: October 2025 # of Openings: 1 Job Responsibilities & Qualifications Responsibilities45% – Clinical Operations & Workflow ManagementCoordinate, support, and continuously optimize clinical workflows, provider schedules, onboarding/deboarding processes, and platform troubleshooting to ensure a seamless care delivery experience.Review clinical dashboards for continual improvement and quality assurance.Assessment and distribution of weekly clinical dashboards.Coordinate clinicians' calendars, ensuring alignment with patient appointments, supervision sessions, and other required or optional meetings.Monitor clinician schedules to ensure clinician productivity and appropriate time and calendar management practices. Identify opportunities for improvement with calendar management and share feedback and recommendations with clinicians and clinical leaders.Support the facilitation of patient transfers as necessary, ensuring a smooth process for both clinicians and patients.Troubleshoot EHR systems and business platforms to resolve technical issues efficiently.Provide clinicians with enrollment assistance, access troubleshooting, and account information management for our EHR.Provide onboarding support by training and assisting incoming clinicians.Close out patient charts with appropriate documentation and notification.Periodically review the Website Directory of providers and escalate to the Clinical Operations Supervisor if a discrepancy or an update is needed.Consistently evaluate workflows and Standard Operating Procedures (SOPs) to ensure alignment with organizational priorities, enhance operational efficiency, and maintain high-quality standards.20% – Care Team Collaboration & Clinician SupportAct as a consistent point of contact for assigned care teams, facilitate bi-annual clinician check-ins, and provide year-round guidance, resource-sharing, and operational support. Liase with patients on behalf of providers.Ensure providers receive an efficient, thorough, and positive onboarding and deboarding process with thoughtful collaboration of key departments and contributors (People Operations, Marketing, Supervisor of clinician, etc.)Serve as a consistent point of contact for clinicians on your designated care team, offering guidance, updates, and support throughout the year.Conduct formal check-ins twice annually with each clinician to review updates, provide resources, and collaboratively address clinical or patient care needs.These check-ins include discussion of adherence to clinical expectations, documentation compliance, and performance trends—requiring a balance of professionalism, empathy, and direct communication.Be prepared to deliver feedback related to performance and compliance, while preserving trust and rapport with clinicians.Lead and contribute to meaningful conversations during check-ins, advocating for patient needs and sharing actionable updates to support clinician success.Remain available for ongoing support outside of scheduled meetings, ensuring clinicians feel empowered to reach out any time throughout the year for assistance, clarification, or feedback.Collaboratively manage the care email inbox alongside team members to ensure timely, professional responses, clear and effective communication, and the successful resolution of provider and patient inquiries—supporting a positive experience for all stakeholders.Act as a resource for clinicians by providing guidance on clinical platforms, policy adherence, and workflow management.Be on standby to join weekly supervision meetings, providing assistance and support to the group as needed. 10% – Reporting, Data Management & Reengagement InitiativesLeverage internal dashboards and reporting tools to monitor productivity, documentation compliance, and patient reengagement opportunities.Utilize key functions within the company's CRM, including dashboards, transition lists, report creation, individual dashboard management, re-engagement reports, and report discrepancies up to the Clinical Operations Supervisor.Generate and review clinician-related reports such as missing notes, deleted notes, unlocked notes, and patients without follow-up appointments to conduct proper notification.Identify opportunities to re-engage patients who have paused or discontinued care by leveraging internal reports and tools from the company's CRM, including dashboards and re-engagement lists.Collaborate with clinicians and care team members to develop and implement outreach strategies that encourage patients to return to care in a timely and supportive manner.Ensure communication is empathetic, inclusive, and aligned with best practices to promote a positive patient experience and reinforce continuity of care.Be comfortable addressing patient experience issues directly with providers when engagement or care delivery concerns are raised.Engage with patients directly on behalf of clinicians for care support and collaboration. 10% – Compliance, Communication & Cross-Functional CollaborationEnsure adherence to clinical SOPs and policies, address operational concerns, support interdepartmental collaboration, and contribute to a positive and inclusive team culture.Develop and maintain collaborative professional relationships between operations and clinical departments.Communicate effectively, professionally, and promptly with clinicians regarding operational needs and expectations.Proactively monitor clinician behavior for alignment with Rivia's clinical guidelines, surfacing any concerns around compliance or patient care quality to clinical leadership in a timely and constructive manner.Maintain a general awareness of clinical trends or behaviors that may affect patient care or compliance, performance concerns, and escalate patterns of concern appropriately to clinical leadership and People Operations. Review and resolve patient complaints in a professional and timely manner, ensuring high-quality patient care.Approach performance and compliance feedback conversations with a coaching mindset—focusing on development, accountability, and collaborative problem-solving.Ensure clinician's adherence to clinical policies and procedures while proactively addressing compliance-related concerns.Provide structured, actionable feedback to clinicians when discrepancies or gaps in documentation or performance are observed, while fostering a respectful and supportive tone.Verify that provider documentation aligns with quality standards and supports accurate coding and billing practices, escalating discrepancies as needed.Ensure attendance and engagement by contributing to all departmental meetings.Promote a friendly work culture that encourages a fun, collaborative, and co-learning environment that benefits individuals' well-being, self-improvement and potential.Perform other related role and team function duties as assigned by department and group leaders. 15% – Role-Specific Projects & Specialized Responsibilities Own and manage specific process areas based on business needs and team strengths as assigned by Supervisor—such as documentation compliance, intake coordination, patient experience, or women's mental health tracking. As part of the Clinical Operations Team, each member may be assigned ownership of specific responsibilities, such as those outlined below. These assignments are subject to change and will be determined based on business needs, individual strengths, and workflow optimization. Team members will typically be the primary point of contact for their assigned areas, supporting consistency, accountability, and process excellence.Clinical Documentation & ComplianceConduct provider note audits and serve as a backup for note auditing tasks.Communicate audit results clearly and supportively, identifying areas for improvement and ensuring that clinicians meet documentation standards.Monitor missing initial notes and delete notes as needed.Track deboarding reports related to compliance and clinical offboarding.Identify patterns in compliance risks and partner with clinical operations leadership to mitigate them. Provider Deboarding & Patient TransitionsManage and update the Provider Deboarding - Patient Transfer list.Support smooth provider transitions by assisting with relevant transfer communications and documentation.Administrative Systems & Support ToolsServe as backup for ePrescribing and other tool tasks, including submissions and system use.Monitor and maintain the functionality of DocuSign or a similar platform for signature requests.Assist with faxes and serve as a backup for incoming and outgoing fax communications.Feedback, Reviews & Patient ExperienceTrack and log patient satisfaction survey responses and online reviews Record and highlight positive provider reviews for internal recognition.Maintain the complaint log and assist with consulting on patient experience issues.Scheduling & Intake CoordinationSupport schedule changes, including updating availability and coordinating with team members. Assist with intake question services and ensure consistent patient onboarding. Qualifications Required Education Level: High School Diploma or equivalent Education Details: Degree in healthcare, business, operations or compliance preferredTwo years of healthcare setting, business operations and clinical provider experienceDesire to assess processes and collaborate on effective solutionsOrganized and detail-orientedComfortable navigating change, shifting priorities, and adhering to evolving workflowsAbility to build partnerships and foster collaborative relationships across the organizationSelf-motivated and able to work autonomously Additional Qualifications, Skills & AttributesConflict resolutionCustomer serviceExperience with provider relations, healthcare operations, or clinical team support strongly preferredCompetent use of EMR tools such as IntakeQ is preferredCRM experience with Salesforce is a plusData Analysis & Dashboard Management is preferredTeam orientedProficient with utilizing a diverse range of technology platforms and systems (Google Suite required, company wide platforms/software like Monday.com and EHR/EMR platforms when applicable)Intermediate computer skills and technical aptitude required. Benefits Comprehensive Benefits to Support Your Well-being At Rivia Mind, we prioritize the well-being, growth, and success of our team members. Our robust benefits package is designed to provide support in every facet of your life—personal, professional, and financial. Learn more here. Health & Wellness:Medical Coverage - HDHP, PPO or PPO Buy-UpHealth Savings Account, Flexible Spending Account, and Dependent Care Account OptionsDental & Vision InsuranceWhole-Body Wellness Offerings if Enrolled in one of our three Aetna Medical Plans Time Off & Flexibility:Front-Loaded Paid Time Off (PTO)Observed Holidays & Annual Office ClosureMedical & Parental Leave (in accordance with State and Federal Laws)Bereavement Leave / Pet Bereavement Leave Financial Wellness:Competitive Pay401(k) Retirement Plan and employer matchEmployee Referral ProgramTransit and Parking Voluntary Benefit Professional Development:Professional Development Stipend after 1st Work AnniversaryPaid Professional Development Days after 1st Work AnniversaryLearning & Development Resources Additional Benefits:Short-Term & Long-Term DisabilityGroup Life/AD&D InsuranceEmployee Assistance Program (EAP)Voluntary BenefitsQuarterly Wellness Activities We're committed to helping you thrive in our Rivia Community. Join us and experience a workplace that values your health, happiness, and growth. Compensation & Employment Details Pay Range: $45,000 - $52,000 Pay Type: Salary Department: Clinical Operations & Compliance Supervisor: Supervisor, Clinical Operations Supervisees: None Employment Status: Full Time Exemption Status: Non-Exempt W-2 Work Environment: Remote Work Schedule: Monday - Friday, 9 am - 5 pm EST Compensation Determination: The pay range listed reflects the minimum and maximum base salary for this role, determined through an internal compensation assessment that considers similar labor markets to our practice across the United States. Actual compensation is influenced by compensable factors such as location, role responsibilities, r

Job Description JOB FUNCTION: The Regional Service Manager (RSM) leads field operations across a defined multi-state territory, ensuring safe, efficient, and contract-compliant service for industrial water treatment systems. This position manages a team—including Area Supervisor(s), Project Coordinator, Maintenance Technician, and Field Service Technicians—holding full responsibility for safety, regional P&L performance, contract execution, personnel management, and continuous operational improvement through the company’s safety and quality systems. ESSENTIAL FUNCTIONS: 1. Lead, coach, and support a regional team to deliver high-quality field service that meets or exceeds contractual and customer expectations., 2. Oversee daily operations including scheduling, site coverage, task execution, and technician utilization, in partnership with the Area Supervisor(s)., 3. Manage regional Profit & Loss performance by optimizing labor, travel, and resource allocation; ensure services are delivered efficiently and within budget., 4. Use internal systems such as Task Management software, Intelex, and the Quality System to monitor KPIs and maintain compliance with safety and quality protocols., 5. Act as the point of contact for escalated service issues, customer communication, and execution of contractual obligations., 6. Support project planning and execution through the Project Coordinator for system startups, upgrades, and transitions., 7. Ensure all services are performed safely and in accordance with company and regulatory requirements., 8. Lead the hiring, development, and performance management of field staff, promoting a culture of accountability and growth., 9. Review and drive improvements in preventive maintenance, response time, task closure rates, and customer satisfaction. KEY BEHAVIORS: 1. Customer Service: Proactively developing customer relationships by making efforts to listen and understand the customer (both internal and external); anticipating and providing solutions to customer needs; giving high priority to customer satisfaction., 2. Professionalism: Maintaining a high-quality professional appearance and standardizing to improve performance and reputation., 3. Continuous Improvement: Refining and developing new tools and processes through creativity and innovation., 4. Drive to Win: Passionate and candid; challenges are eagerly accepted, and motivated to grow., 5. Spirit of Family: Treating all people with respect by supporting and giving back to employees, customers and local communities. Promoting opportunities within and through referrals. QUALIFICATIONS: 1. Minimum 2 years of leadership or management experience in a field service or operational environment., 2. Preferred: Bachelor’s degree in Engineering, Business Administration, or a related technical or management field., 3. Industry experience in water treatment or similar fields (e.g., chemical processing, power generation, HVAC, or industrial utilities) preferred., 4. Proven ability to manage remote teams and complex site operations., 5. Working knowledge of contract interpretation, task scheduling, safety compliance, and service delivery metrics., 6. Experience with field service management tools; familiarity with Task Management software and Intelex Safety Management a plus., 7. Strong financial acumen, with prior responsibility for managing budgets or regional P&L preferred., 8. Proficient in Microsoft Office and digital systems for tracking, communication, and reporting., 9. Willing to travel 30–50% within the assigned region, including some overnight stays.