Patient Care Specialist II - Ambulatory
8 days ago
Richmond
Job Description Patient Care Specialist II- Ambulatory Pinnacle’s Voice: A Tale of Transformation & Recovery Shift 3:30 pm - Midnight As a Patient Care Specialist– II of Ambulatory Services (PCS-II AMB), you are an n active member of the multidisciplinary team, who is directly involved in providing quality care for patients in a transitional living addiction recovery environment. This position provides continuous patient care, monitoring, interaction, and role modeling and provides a safe, positive, supportive, and structured environment for patients enrolled in and/or entering ambulatory treatment. In addition to foundational patient care responsibilities, PCS-II teammates consistently model best practices and support PCS-I teammates through peer-based skill instruction, guidance, and encouragement. • Teammate Appreciation Benefits: At Pinnacle Treatment Centers, we value our teammates and offer a variety of benefits to support their personal and professional growth., • Variable Pay Structure: Competitive compensation based on experience, education, and licensure., • Defined Career Pathing: Clear advancement opportunities through our Residential Aide Tier Program., • STAR LRP Eligibility: 90% of our facilities are eligible for the Student Loan Repayment Program., • Continuing Education: Access to over 600 free CEU courses to enhance your skills and knowledge. Partnership with Capella University to offer discounted tuition to PTC teammates., • Paid Time Off: Enjoy 18 days of PTO and 8 paid holidays to maintain work-life balance., • Diversity, Equity, and Inclusion Initiatives: Be part of a workforce that reflects the diversity of our patient population., • Schedule Flexibility: We offer flexibility to accommodate different schedules and preferences., • Merit-Based Increases: Opportunities for merit-based salary increases to recognize your contributions and growth. Qualifications: • High school diploma or equivalent., • Basic computer skills including general knowledge of or willingness to learn Microsoft Office suite (including Outlook, Teams, and Word)., • Minimum of one (1) year of experience in a similar position in a behavioral healthcare setting., • Basic knowledge of addiction and recovery process., • Valid driver’s license in state of employment., • CPR/MANDT certification – training provided locally and updated as required., • One and a half years’ (1 ½) experience working in a behavioral healthcare setting., • Addiction training certificate as offered by the state in which the facility operates, • Intermediate knowledge of addiction and the recovery process., • Support patient engagement by modeling positive behaviors, encouraging program participation, applying motivational interviewing, and guiding individuals through program expectations with empathy, respect, and professionalism., • Promote a trauma-informed, recovery-oriented environment by maintaining a calm presence, supporting recovery goals, and enforcing program rules consistently and respectfully., • Support AMA prevention and early intervention by monitoring risk indicators, engaging patients in supportive conversations, and promptly communicating concerns to the treatment team., • Assist with the admission process by monitoring new patients for safety and security, ensuring they are comfortable, safe, and informed about program guidelines and completing the required documentation., • Facilitate patient cellphone access in accordance with Transitional Living Playbook, ensuring proper documentation., • Follow all safety, medical, and infection control protocols, including handling sharps, conducting searches, observing drug screens, and administering heat treatments, • Search patients and belongings diligently for contraband, managing valuables with respect and documenting according to procedure., • Monitor patient self-administration of medications and obtain and record vital signs, reporting changes to medical staff as needed., • Maintain readiness to respond to medical and behavioral emergencies through up-to-date certifications in CPR, MANDT, and overdose response including Narcan administration., • Ensure timely, accurate EHR and facility documentation, including shift reports, critical incident reports, maintenance requests, and patient care observations in alignment with policy and accreditation standards., • Facilitate or support patient activities and recovery support groups and encourage participation and engagement., • Support patients in developing essential life and recovery skills through guidance, encouragement, and structured activities., • Assist with the development of weekly meal plans and grocery orders in alignment with established guidelines and budgets, using the process to teach and reinforce independent living skills through hands-on practice., • Support patients in facilitating their aftercare plans by helping gather and document basic information (i.e., appointment dates, referrals, or resources) and communicate any concerns or barriers to the treatment team., • Provide safe and compliant transportation for patients, maintaining accurate mileage and travel records. Follow all established safety guidelines for group outings., • Organize and facilitate store runs for or with patients in accordance with established guidelines, ensuring safety and adherence to procedures., • Maintain a clean and safe physical environment by performing recovery home and bedroom inspections, practicing universal precautions, and reporting or addressing facility concerns, • Perform all duties in alignment with CARF standards to support continuous accreditation readiness., • Support the development of PCS-I teammates by providing guidance, answering questions, and assisting with skill-building and role acclimation, promoting understanding of policies, procedures, and available tools that support effective patient care., • Model best practices in all areas of patient care, documentation, and communication, setting a consistent example of professionalism, compassion, and accountability., • Foster a positive and collaborative team culture through respectful, solution-oriented communication and a commitment to shared goals, • Maintain ongoing, current, and required training for best practice service delivery.