Community Association Manager
22 days ago
Lexington
Job Description PURPOSE OF ROLE: The Community Association Manager plays a critical role in Guiding Communities You’re Proud To Call Home™. This position is responsible for owning the day-to-day operations of assigned Associations, executing business processes with accuracy and consistency, and serving as a trusted advisor to Boards of Directors. A CAM models our Core Values through proactive communication, strong leadership, personal accountability, and organized execution. CORE VALUE ALIGNMENT • Integrity – CAMs act with honesty, sound judgment, and ethical decision-making, ensuring compliance with governing documents, contracts, laws, and company policy., • Responsive Service – CAMs are expected to be proactive, accessible, timely, and solutions-oriented with Boards, homeowners, and vendors., • Clear Communication & Teamwork – CAMs communicate concisely, follow through reliably, maintain organized documentation, and collaborate effectively across departments., • Continuous Improvement – CAMs take ownership of their work, seek answers before escalating, solve problems independently, and embrace learning new systems, processes, and industry best practices., • Efficiency & Accessibility – CAMs are expected to manage workload efficiently, maintain predictable responsiveness, and create a consistent client experience using established company tools and procedures. JOB SUMMARY The Community Association Manager is responsible for the overall successful management of assigned communities. This includes operational oversight, financial stewardship, compliance administration, vendor management, community communication, and Board support. CAMs must be highly organized, self-directed, and capable of taking full ownership of their portfolio while leveraging internal resources and following the company’s structured workflows. This role requires strong critical thinking, excellent communication skills, and a commitment to serving Boards and homeowners with professionalism and responsiveness. ROLES & RESPONSIBILITIES Board & Client Leadership • Serve as the primary point of contact for Boards, providing guidance that aligns with fiduciary responsibilities, governing documents, and industry best practices., • Prepare for, attend, and lead Board and member meetings (often in the evening), including notices, agendas, minutes, and parliamentary procedure basics., • Develop meeting packets and monthly Management Reports; maintain accurate action item lists and follow through until completion. Operational & Vendor Management • Conduct regular site inspections to assess maintenance needs, vendor performance, and compliance issues., • Coordinate bids, contract administration, and project oversight for maintenance, repair, and capital projects., • Administer and support the Association’s enforcement and architectural review processes. Homeowner Support • Respond to homeowner questions, maintenance requests, concerns, and escalations with professionalism and solutions-based service., • Communicate clearly, document interactions, and follow internal processes for issue resolution. Financial Management • Assist with budget development and year-end financial planning., • Review monthly financial packets, monitor accounts receivable, and approve invoices responsibly., • Understand and explain financial reports, reserves, and budget variances to Boards. Communication & Documentation • Respond to emails and phone calls daily with timely, proactive communication., • Maintain organized electronic records, notes, action items, and compliance tracking within company systems (CINC, Teams, SharePoint, etc.)., • Follow internal processes to ensure consistent, compliant service delivery across all communities. REQUIREMENTS & QUALIFICATIONS Core Competencies • Ownership mindset: proactive, self-directed, accountable, and committed to follow-through., • Critical thinking & problem solving: able to assess issues independently, identify solutions, and know when escalation is appropriate., • Strong communication skills: clear, concise writing and confident verbal communication., • Responsiveness and customer service excellence. Technical & Administrative Skills • Proven ability to learn and navigate multiple software platforms., • Proficiency in Microsoft Office Suite., • Ability to review and understand financial statements., • Familiarity with insurance requirements, contracts, and bidding processes., • Knowledge of meeting procedures and minute-taking., • Ability to create and manage an annual working budget. Experience & Education • College degree preferred or equivalent HOA/condo/property management experience., • CMCA/AMS a plus or willingness to obtain within company-supported timelines., • Valid driver's license and access to a reliable vehicle for site visits. Work Expectations • Ability to attend 1–5 evening meetings per month., • Strong time management skills: ability to prioritize, plan, and meet deadlines., • Adaptability when balancing multiple communities, tasks, and deadlines., • Professional demeanor consistent with APCM/PMG brand standards and client expectations. All Points Community Management and Paragon Management Group provide equal employment opportunities to all employees and applicants. We do not discriminate based on any protected characteristic under federal, state, or local law. We are committed to an inclusive, respectful workplace. Company DescriptionAssociation Management service for the Louisville AreaAssociation Management service for the Louisville Area