Account Manager
1 month ago
Oregon
Job DescriptionBenefits: • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • Paid time off, • Training & development, • Vision insurance General Purpose Manage rental (lease) accounts to ensure on-time payments, handle deliveries and service calls, has thorough knowledge of merchandise, and maintain strong customer relationships. Communicate regularly with customers and team members while handling non-renewed accounts quickly and professionally. Essential Duties Account Management • Maintain accounts on your assigned route within company non-renewed standards., • Handle non-renewed accounts quickly and follow company procedures for recovery., • Keep accurate records of customer accounts, payments, and merchandise., • Support company Standards of Operation at all times.Deliveries, Service & Retrieval, • Deliver, relocate, service, and retrieve rented merchandise., • Make minor repairs when needed; arrange major repairs through the service department., • Ensure items, models, and serial numbers match rental agreements before delivery., • Protect all inventory and customer products during transport., • Return all accessories (remotes, manuals, etc.) to store stock when merchandise is returned., • Refurbish returned items promptly and prepare them for resale.Collections & Payments, • Collect payments during deliveries and home visits., • Safeguard collected money while in the field.Customer Service & Communication, • Answer calls by the third ring in a friendly, professional manner., • Resolve customer issues quickly and respectfully., • Follow the Premier Rental Purchase Pledge to provide excellent service., • Communicate regularly with customers, coworkers, and management.Vehicle & Equipment Care, • Maintain assigned vehicles appearance and working condition., • Keep the back room clean and organized., • Use a hand truck and blankets safely when moving merchandise.Store Support, • Assist with receiving new merchandise., • Help take and verify customer orders when needed., • Support customer and revenue growth goals., • Assist with store cleaning and help the team meet daily, weekly, and monthly targets.Requirements, • High school diploma, GED, or equivalent experience., • Valid drivers license with an acceptable driving record., • DOT certification (if required in your state)., • One year of customer-service-related experience and completion of training., • Ability to lift up to 75 lbs. Required Skills • Strong accuracy and attention to detail., • Ability to read, write, and perform basic math quickly and accurately., • Good decision-making and problem-solving skills., • Ability to follow verbal and written instructions., • Ability to handle customer situations professionally., • After training, solid knowledge of store products and procedures. Efforts, Demands, and Conditions • Work in changing environments with frequent walking, standing, bending, lifting, and carrying., • Must handle multiple tasks, problem-solve quickly, and work under pressure., • Extra hours before or after normal business hours may be required., • Frequent local travel between stores; attendance at training sessions may be required., • Must manage emotional and mental stress while working with customers and coworkers., • Work occurs in the store, in the field, and in customer homes, sometimes in challenging conditions such as:, • Dirt, gravel, ice, or uneven ground, • Tight doorways, stairs, wet or slippery surfaces, • Heat, cold, dust, and adverse weather, • Must drive safely in all weather conditions. Relationships • Frequent interaction with customers, coworkers, and management., • Occasional interaction with suppliers and service partners., • Must communicate clearly and professionally with supervisors and peers.