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Job Description RoosterRx is seeking a highly organized, accountable, and proactive Client Success & Project Delivery Manager to serve as a central link between our clients, business teams, and technical resources. This hybrid role combines account management, project management, and Scrum leadership responsibilities. Customer success is the primary objective of this position. The successful candidate will be responsible for understanding each client’s priorities, maintaining strong relationships, coordinating internal resources, and ensuring that commitments are delivered accurately, professionally, and on schedule. This individual must be an exceptional self-starter who takes ownership of outcomes, anticipates issues before they become problems, and follows through on every detail. The role requires someone who is comfortable managing client relationships, leading internal execution, and holding themselves and others accountable for measurable results. This is a full-time, in-person position based in Woodcliff Lake, New Jersey. Key Responsibilities • Serve as the primary relationship and delivery contact for assigned clients, developing a strong understanding of their goals, priorities, concerns, and measures of success, • Take ownership of the overall client experience, from onboarding and implementation through ongoing support, product adoption, and account growth, • Proactively communicate with clients regarding project status, upcoming milestones, open decisions, risks, and next steps, • Ensure that client questions, requests, and concerns are acknowledged promptly, tracked carefully, and resolved completely, • Identify potential client dissatisfaction, adoption barriers, or delivery risks early and coordinate corrective action before the relationship is affected, • Own client projects from initial planning through completion, ensuring that scope, responsibilities, milestones, dependencies, and deadlines are clearly documented, • Translate client requests and business priorities into clear requirements, actionable tasks, acceptance criteria, and measurable deliverables, • Lead Scrum and Agile delivery activities, including daily standups, sprint planning, backlog refinement, retrospectives, and progress reviews, • Coordinate across analytics, product, engineering, operations, and senior leadership to ensure that client priorities are understood and appropriately sequenced, • Maintain detailed project plans, meeting notes, action-item logs, decision records, risk registers, and status reports, • Hold internal project participants accountable for responsibilities, quality expectations, and delivery deadlines, • Prepare and lead client meetings, including agendas, implementation discussions, project updates, training sessions, and follow-up communications, • Verify that completed work meets the documented client requirements and has received appropriate internal review before delivery, • Respond rapidly and professionally to urgent client requests, production issues, market developments, and changing business priorities, • Develop a deep understanding of RoosterRx’s products, analytical capabilities, workflows, and client use cases, • Identify opportunities to improve client onboarding, communication, product adoption, project execution, and overall service quality, • Partner with leadership to identify opportunities for account expansion, additional services, and deeper client engagement Performance and Bonus Plan This position will be eligible for a performance-based bonus tied to clearly defined customer success and technology delivery objectives. Customer success will be the primary component of the incentive plan. Performance measures may include: • Client satisfaction and relationship health, • Client retention and renewal outcomes, • Successful onboarding and implementation, • Responsiveness and issue resolution, • Product adoption and client engagement, • Achievement of agreed client objectives, • Accuracy, timeliness, and quality of client deliverables, • Identification of opportunities to expand or deepen client relationships A secondary component of the bonus will be tied to the successful achievement of defined IT, product-development, and operational milestones, including: • On-time completion of agreed development initiatives, • Successful coordination of client-driven product enhancements, • Quality and completeness of business and technical requirements, • Effective sprint execution and removal of delivery blockers, • Improved documentation, testing, and release-readiness processes, • Measurable improvements in internal delivery efficiency and accountability Specific goals, milestone definitions, and bonus eligibility will be established and communicated for each performance period. The bonus plan is intended to reward both strong client outcomes and disciplined internal execution, with customer success carrying the greatest weight. Minimum Qualifications • Bachelor’s degree in Business, Project Management, Healthcare Administration, Information Systems, or a related field, or an equivalent combination of education and relevant work experience, • 5+ years of experience in client success, account management, project management, implementation, business operations, or a related role, • Demonstrated experience managing client relationships, projects, deadlines, stakeholders, and competing priorities, • Experience translating client and business needs into clear internal requirements and deliverables, • Exceptional attention to detail and a strong commitment to accuracy, • Excellent written and verbal communication skills, • Proven ability to work independently, take initiative, and carry responsibilities through to verified completion, • Ability to work in person at the RoosterRx office in Woodcliff Lake, New Jersey Additional Qualifications • Experience leading Scrum ceremonies or working within an Agile software-development environment, • Strong command of project-management and collaboration tools such as Jira, Confluence, Microsoft Office, Google Workspace, or comparable platforms, • Ability to create clear project plans, requirements, meeting summaries, executive updates, and client-facing communications, • Strong judgment and the ability to distinguish between routine issues, material client risks, and matters requiring immediate escalation, • Ability to work effectively with technical, analytical, operational, and business teams, • Ability to understand complex products and workflows and explain them clearly to technical and nontechnical audiences, • Strong interpersonal skills, including the ability to build trust, manage difficult conversations, and reinforce accountability, • Ability to operate effectively in a fast-paced, growing organization where priorities may change quickly Preferred Qualifications • Experience in healthcare, pharmacy benefits, insurance, financial analytics, software, or another data-intensive industry, • Experience managing software implementations, analytical projects, or client onboarding programs, • Experience in customer success, client retention, account expansion, or strategic account management, • Familiarity with pharmacy pricing, rebate analytics, claims data, or PBM operations, • Scrum Master, PMP, Certified ScrumMaster, PMI-ACP, or a similar project-management certification, • Experience working with executive-level client stakeholders, • Demonstrated success improving client satisfaction, project delivery, team accountability, or product adoption Critical Success Factors Success in this position requires more than coordinating meetings and updating project plans. The successful candidate will consistently demonstrate: • Customer focus: Client needs, outcomes, and long-term satisfaction remain at the center of decision-making, • Attention to detail: Requirements, commitments, decisions, and follow-up items are accurately documented and never allowed to fall through the cracks, • Ownership: Responsibilities are carried through from initial discussion to verified completion and client acceptance, • Accountability: Commitments and deadlines are taken seriously, and risks are communicated before they affect delivery, • Initiative: Problems are anticipated, investigated, and addressed without waiting for repeated direction, • Responsiveness: Clients and internal stakeholders receive timely, thoughtful, and complete communication, • Execution: Meetings and plans consistently lead to clear decisions, assigned responsibilities, and completed work, • Reliability: Clients and colleagues can depend on this person to be prepared, organized, responsive, and consistent Work Location This is a full-time, in-person position in Woodcliff Lake, New Jersey. Regular on-site attendance is an essential requirement of the role. Compliance Requirements • Must be eligible to work in the United States without the need for work visa or residency sponsorship, • Must successfully pass OIG/GSA exclusion screening prior to hire and on an ongoing basis, • Must comply with OFAC screening requirements; employment is contingent upon clearance, • Employment eligibility will be verified through E-Verify in accordance with federal law

Senior Account Manager - Systems & Software.Drive Business Growth Through Strategic Customer Partnerships.Control Associates is seeking an exceptional Senior Account Manager to join our Systems & Software sales team.This is your opportunity to leverage your sales expertise and industry knowledge to

Job Description Job Description Clinical Formulary Specialist EmpiRx Health is the leading clinically-driven pharmacy benefits management company. As the pioneer in value-based pharmacy care, EmpiRx Health puts its customers and members first by enabling them to take control of their pharmacy benefits, healthcare outcomes, and financial results. We place more emphasis on member care than any other PBM by focusing on health outcomes first. Our pharmacists and clinicians are at the center of everything we do―and our population health solution delivers tailored strategies for our clients. Leveraging our newly launched, AI-powered pharmacy care platform, Clinically™, EmpiRx Health’s pharmacists and client experience teams provide the highest quality pharmacy care to our clients and their members. This enables benefits plan sponsors to keep their members healthy, happy, and productive, while substantially reducing prescription drug spending, which has been on an explosive growth trajectory in recent years. The Clinical Formulary Specialist is a pharmacist who works with and supports the Senior Manager, Formulary Strategy to ensure EmpiRx Health achieves deep and sustainable savings guaranteed to our clients, while maintaining clinically appropriate pharmacy care. This role collaborates with internal partners to ensure the accuracy, maintenance, and execution of EmpiRx Health Formularies, Clinical Program Edits, and Drug Lists. Externally, the Clinical Formulary Specialist serves as a Subject Matter Expert (SME), providing critical clinical expertise and guidance to support the EmpiRx Health Sales Team across all sales opportunities. Key Responsibilities: Formulary and Clinical Program Edit Management • Support Senior Manager of Formulary Strategy to ensure formulary strategies are implemented appropriately., • Assist in preparing quarterly P&T Committee submissions for formulary, clinical program edit changes and clinical review policies/protocols., • Closely monitor the drug pipeline for new brand, biosimilar, generic, and indications, and review formulary placement, new to market block and clinical edit needs., • Act as a point of contact for the P&T Committee reviews for all internal teams through the final approval, meeting participation and post-meeting decision documents review., • Assist with Clinical Review Policy/Protocol updates, revisions and translation into electronic PA (ePA) on an ongoing basis., • Review quarterly P&T Committee changes and member impacts that are shared with Client Management for client and advisor notification., • Collaborate with necessary parties to ensure production of client-facing formularies. Clinical Services • Collaborate with Clinical Account Executives in the creation, maintenance, and cataloguing of customized Drug Lists., • Coordinate the quarterly Population Health Dashboard campaigns with Analytics, IT, and Client Management and assist with relevant inquiries. Sales Support • Actively participate in the pharmacy benefits sales process, including sales strategy meetings, providing clinical expertise to the team., • Provide recommendations to the Proposals team for clinical programs and formularies., • Review and approve Clinical Efficiency Assessments for RFP/RFI submissions., • Act as a subject matter expert on the Sales Team, participating in sales meetings with advisors and prospects as requested., • Effectively support, advise, and answer clinical questions for RFP/RFI submissions as requested., • Collaborate with cross-functional teams to build consensus among departments while supporting the clinical aspects of overall sales initiatives., • Participate in finalist meeting presentations as requested. Tools & Reporting • Proficiently utilize and become a super-user of EmpiRx Health Clinical tools (e.g., Clinical Efficiency Assessment Tool, RxCurve 360, and Clinical Savings Tracker)., • Assist in enhancements needed for EmpiRx Health Clinical tools as well as participate in new clinical tool development as assigned (e.g., testing, validating, etc.)., • Proficiently utilize third-party platforms and reporting tools needed for successful management of patient cases and clients (e.g., SharePoint, Formulary Navigator, etc.)., • Utilize EmpiRx Health applications for data access and information exchange and tracking with other departments (e.g., Salesforce, DOMO, Responsive/RFPIO)., • Utilize external clinical and drug information tools to support and advance clinical expertise and stay abreast of the current drug pipeline (e.g., IPD, UpToDate, MediSpan). Team & Stakeholder Relationships • Act as a subject matter expert for the Care Management team for drug lists, P&T, formulary, and Clinical Efficiency Assessments., • Collaborate with Care Management colleagues and other departments (e.g., Client Management, Analytics) to ensure Clinical Service goals are achieved and successfully maintained., • Act as a clinical expert for Sales Team members., • Build relationships with advisors and consultants, leveraging clinical background and expertise. Required Qualifications & Experience: Education Pharmacy degree required; Pharm.D. preferred. MBA or degree in Business, Analytics, or a related field is a plus. Experience At least 3 years of experience within a PBM, health plan, or pharmacy benefit consulting company. At least 2 years of experience analyzing raw prescription data. Experience working with a P&T Committee and/or Formulary Management preferred. Proficiency in Microsoft Office Suite, prescription medication analysis, and research required. Certification(s) Licensed Pharmacist (Required). Board certifications are a plus. Other Strong written and verbal communication skills. Excellent presentation skills; prior public speaking experience preferred. Ability to work cross-functionally in a dynamic and fast-paced environment. Strong analytical mindset and attention to detail. Work Environment: Montvale, NJ Compensation: $102,997-$147,139 Benefits And Perks Subject to program eligibility, this position qualifies for a robust suite of benefits including: Paid Time Off, a 401(k) program, Health Insurance including Dental & Vision coverage, Health Savings Account, and an Employee Assistance Program. EmpiRx Health is an Equal Opportunity Employer At EmpiRx Health, we wholeheartedly embrace the power of diversity and the magic of inclusion. The kaleidoscope of unique perspectives, backgrounds, and talents fuels our innovation and sets us apart. We're on a mission to build a team as diverse as the world we serve, where everyone is welcome and celebrated. We're not just breaking down barriers; we're actively erasing them to create an environment where opportunity knows no bounds. In unity, we find our strength and invite individuals from all walks of life to join us in our exhilarating journey to shape a brighter, more inclusive future together. Note: This job description is a general outline of responsibilities and qualifications for the role. Additional duties may be assigned, and the position may evolve to meet the organization's needs.Top of Form

Job Description ABOUT FREIXENET MIONETTO USA At Freixenet Mionetto USA, we don’t just work with world renowned sparkling wines — we build a workplace people are proud to be part of. Named one of the Best Places to Work in Westchester for three consecutive years, as well as Best Places to Work in New York State and in America in 2026, we’re proud to say we are more than a company. As the U.S. subsidiary of the globally acclaimed Henkell Freixenet, we represent an award-winning portfolio of iconic brands, including Mionetto Prosecco, Freixenet, Segura Viudas Cava, Gloria Ferrer, Korbel California Champagne Cellars, and more. Our portfolio spans legendary wine-growing regions across Italy, Spain, France, the U.K., that have contributed to winemaking history. Our company culture thrives on collaboration, celebration, and growth. From engaging employee events year-round to continued learning opportunities for all employees, Freixenet Mionetto USA continues to invest in our team with generous benefits and more. Come raise a glass with us and discover how you can add some sparkle to your career!????✨ JOB DESCRIPTION We are looking for a passionate, growth-oriented team player to join our growing Accounting team! The Senior Accounting & Corporate Finance Manager is a hands-on leader responsible for the accuracy, timeliness, control, and continuous improvement of corporate accounting and finance activities. This role leads monthly balance sheet and profit-and-loss reporting, oversees accounting and financial planning for overhead and Advertising & Promotional (A&P) spend, and ensures disciplined month-end and year-end close execution. The position currently manages an Accounting Analyst and T&E Specialist, and is expected to develop the team while establishing effective review procedures, segregation of duties, and checks across all areas of responsibility. The ideal candidate combines strong accounting fundamentals with corporate finance, planning, analysis, and people leadership capabilities. This individual will partner across the business, work with our global partners and systems, and progressively deepen expertise in the company’s SAP accounting processes. The Senior Accounting & Corporate Finance Manager is responsible for leading key corporate accounting, financial reporting, planning, and compliance activities while developing a high-performing team and maintaining a strong internal control environment. This role partners across the organization to drive financial accuracy, business insights, process improvements, and operational excellence. RESPONSIBILITIES • Lead, coach, develop, and mentor direct reports, including the Accounting Analyst and T&E Specialist, while fostering a culture of accountability, collaboration, and continuous improvement., • Establish, maintain, and continuously improve internal controls, accounting policies, procedures, SOPs, review processes, and segregation of duties to ensure financial integrity, compliance, operational effectiveness, and adherence to company policies., • Lead the month-end and year-end close processes for assigned areas, including the preparation and review of journal entries, accruals, account reconciliations, supporting schedules, and financial reporting; ensure timely, accurate, and complete Balance Sheet and Profit & Loss submissions through global reporting systems., • Prepare, review, and analyze monthly financial results, identifying trends, risks, opportunities, and key business drivers; provide meaningful commentary, actionable insights, and recommendations to leadership while ensuring data integrity across financial systems, reporting tools, and supporting schedules., • Lead Corporate Accounting and Finance activities for SG&A (Overhead) and Advertising & Promotional (A&P) expenditures, ensuring proper accounting treatment, accruals, reconciliations, and financial reporting., • Own the budgeting, forecasting, and financial analysis processes for Overhead and A&P spend; partner with department leaders to develop assumptions, monitor performance, and explain variances.

Job DescriptionPosition Summary The Strategic Partnerships Manager — New Logo Acquisition is responsible for driving business growth by acquiring net-new, revenue-generating corporate and institutional relationships across the Americas region (currently U.S. and Canada). This role focuses exclusively on bringing new organizations into IMA's full portfolio of corporate solutions — Corporate Membership, and team purchase of CMA, CSCA, and FMAA certifications, IMA courses and micro-credentials. The successful candidate will proactively identify and close new corporate account opportunities and position IMA as the leading professional partner for accounting and finance talent development from the very first conversation. This is a quota-driven, hunter role with primary focus on new-logo acquisition, with clear ramp expectations in the first 90–180 days. Position ResponsibilitiesBusiness Development & Revenue Growth • For this role, institutional customers include employers, corporations, professional organizations, and workforce-development partners., • Develop and execute strategic plans to bring new organizations into IMA Corporate Membership, certifications (CMA, CSCA, FMAA), IMA learning, and micro-credentials, for the first time., • Routinely prospect, pitch, and close new corporate memberships and CMA cohort sponsorship agreements with organizations that have no existing IMA relationship, to achieve revenue and engagement targets., • Conduct needs assessments with prospective corporate clients to position IMA solutions as part of their talent development strategy., • Identify opportunities for campaigns, initiatives, and packaged offerings that increases new-logo sales and engagement., • Prioritize Enterprise-tier (30–49+ seat) opportunities to grow average new-logo deal size year over year., • Build and manage a robust new-logo pipeline, maintaining at least 4x quarterly goal in qualified opportunities and disciplined activity levels (outreach, meetings, proposals), with accurate forecasting in Salesforce., • Navigate complex, multi-stakeholder buying processes including finance, HR, learning & development, and procurement to structure multi-seat, multi-product first-time agreements.Certification Volume & Top 50 Contribution, • Drive employer-sponsored CMA cohort registrations as a primary lever for closing the Americas CMA New Candidate volume gap, tracked monthly against the region's CMA dashboard., • Identify and flag newly-discovered, high-potential accounts to leadership as Top 50-caliber opportunities. Relationship Handoff & Cross-Functional Collaboration, • Serve as the primary relationship contact for newly acquired corporate accounts through close and onboarding, then hand off 100% of accounts to the Account Manager, Strategic Partnerships., • Coordinate with the other Strategic Partnerships Manager — New Logo Acquisition to maintain territory boundaries, preventing overlapping outreach on the same accounts., • Promote multi-program engagement (certification pathways + upskilling programs + membership) at the point of first sale, to maximize new-logo deal size and set the Account Manager up for expansion success., • Collaborate with global and regional IMA teams on marketing, communications, and product promotion to support new-logo campaigns and prospecting., • Coordinate with IMA Education and Certification teams to ensure accurate program knowledge, including new offerings such as micro-credentials, when prospecting.Market Insights & Engagement, • Participate in IMA events, webinars, chapter events as needed to generate awareness of and new leads for IMA corporate offerings., • Track account activity, maintain CRM accuracy including consistent Renewal vs. New deal tagging and support forecasting and reporting for the Americas region., • Provide market insights, trends, and competitive intelligence on prospective accounts to internal stakeholders to inform product and business strategy., • Systematically capture voice-of-customer insights from new-logo conversations to inform product, pricing, and packaging of IMA's corporate membership and learning solutions. Position Requirements • 7 to 10 years of business development experience within workforce development, corporate learning, professional education solutions, financial services/tech solutions, or similar industries, with demonstrated focus on new-account acquisition specifically — not primarily account management or expansion., • Bachelor's degree required., • Highly results-driven self-starter with a hunter mentality; resilient, able to creatively navigate customer objections or timeline hurdles; collaborative, and aligned with a fast-paced, growth-oriented environment., • Strong sales acumen and experience in business development, consultative selling into corporate or institutional accounts preferably in fintech, professional development, HR/talent solutions, or for association programs., • Proven track record of meeting or exceeding annual new-logo/net-new sales quotas in an enterprise account acquisition role, managing complex, multi-stakeholder sales cycles., • Experience selling or promoting professional certifications, learning programs, or membership solutions is highly preferred., • Strong relationship-building and negotiation skills; ability to engage senior executives and influence decision-making from a cold or early-stage start., • Excellent communication, presentation, and interpersonal skills., • Comfortable handing off newly won accounts to a dedicated expansion counterpart rather than retaining long-term account management., • Proficiency with Microsoft Office and Salesforce, including disciplined activity capture, deal-type (Renewal vs. New) tagging to support accurate forecasting., • Ability to travel approximately 25%

Job DescriptionSenior Commercial Account Manager Salary: $65,000 - 80,000 (depending on experience and qualifications) Benefits: Competitive Benefits Package Location: Sparkill, NY Independent insurance agency is seeking Senior Commercial Lines Account Manager to service and manage a book of commercial lines accounts. The Senior Commercial Lines Account Manager will respond to client calls about policy and coverage questions and consult with clients on policy changes and risk management concerns. This position will be responsible for providing timely and professional day-to-day client service working closely with the insurance agency producer and carrier underwriters. Responsibilities: • Working knowledge of Property and Casualty accounts such as Construction, Manufacturing, Retail, E&O, GL, • Research and compile answers to client policy and coverage questions, • Ability to market/quote new business and account renewals obtaining competitive coverage/cost ratios for the client, • Experience with multiple carrier underwriters and online rating portals, • Identify, compile and manage information regarding account renewalsQualifications, • 5-10 years of insurance industry experience related to servicing commercial accounts, • Property and Casualty license, • CIC, CPCU, or other insurance designations are desirable, • Applied (TAM or EPIC) or AMS360 software experience preferred, • Knowledge of Insurance and/or Brokerage business, • Technical knowledge of product area or industry, • Ability to provide consultation and expert advice to management on risk management issues, • Knowledge of computer software packages, including Microsoft Office (Word, Excel, Outlook), • Verbal and written communication skills All inquiries will be kept 100% confidential

Job DescriptionInsurance Commercial Account Manager Salary: $70,000 - 85,000 (depending on experience and qualifications) Benefits: Competitive Benefits Package Location: Sparkill, NY Position Summary Independent insurance agency is seeking Senior Commercial Lines Account Manager to service and manage a book of commercial lines accounts. The Senior Commercial Lines Account Manager will respond to client calls about policy and coverage questions and consult with clients on policy changes and risk management concerns. This position will be responsible for providing timely and professional day-to-day client service working closely with the insurance agency producer and carrier underwriters. Responsibilities: Working knowledge of Property and Casualty accounts such as Construction, Manufacturing, Retail, E&O, GL Research and compile answers to client policy and coverage questions Ability to market/quote new business and account renewals obtaining competitive coverage/cost ratios for the client Experience with multiple carrier underwriters and online rating portals Identify, compile and manage information regarding account renewals Qualifications 5-10 years of insurance industry experience related to servicing commercial accounts Property and Casualty license CIC, CPCU, or other insurance designations are desirable Applied (TAM or EPIC) or AMS360 software experience preferred Knowledge of Insurance and/or Brokerage business Technical knowledge of product area or industry Ability to provide consultation and expert advice to management on risk management issues Knowledge of computer software packages, including Microsoft Office (Word, Excel, Outlook) Verbal and written communication skills All inquiries will be kept 100% confidential

Job Description Chefman is one of North America's leading brands of small kitchen appliances, committed to building best-in-class products that make cooking accessible and enjoyable. In 2020, we launched CHEF iQ, an ecosystem of connected smart kitchen appliances designed to transform how the world cooks and connects through food. We have active business relationships with all major retailers in the small domestic appliance space. Since 2023, we have nearly doubled in size and are now expanding into the major appliance category. About the Role We are looking for a Senior Sales Manager to help launch Chefman in the major appliance market. This person brings deep experience selling major appliances and strong relationships with the retailers and dealers who sell them. You will work directly with our CEO and Senior Vice President of Global Sales to shape the go-to-market plan, open new accounts, and build the business from the ground up. This is a hands-on role for someone who wants to build something new, not just manage an existing book of business. Responsibilities Launch and Growth • Help build the go-to-market plan for Chefman's entry into major appliances, including target channels, accounts, and pricing., • Open new accounts and win product placement with national retailers such as The Home Depot, Lowe's, Best Buy, and Costco., • Develop relationships with independent appliance dealers and buying groups such as BrandSource and Nationwide Marketing Group., • Bring market knowledge on competitors, pricing, promotions, and category trends to guide product and sales decisions. Account Management • Own sales, margin, and market share targets for assigned accounts., • Lead line reviews and sales presentations with retail buyers and merchants., • Plan promotions, pricing, and seasonal programs with each account., • Build sales forecasts and track performance against plan. Cross-Functional Work • Work with product, marketing, and supply chain teams to make sure products launch on time and are supported in store and online., • Share retailer and dealer feedback with the product team to shape future products., • Partner with operations on delivery, installation, and service requirements unique to major appliances. Qualifications • Bachelor's degree or equivalent experience., • 7+ years of sales experience in major appliances, either with a manufacturer (such as Samsung, LG, Whirlpool, GE Appliances, or Electrolux) or a major appliance retailer., • Proven success managing national retail accounts such as The Home Depot, Lowe's, Best Buy, or Costco., • Strong existing relationships with retail buyers, merchants, or independent dealer networks., • Experience launching a new brand or product category is a strong plus., • Comfortable owning sales targets, forecasts, and account profitability., • Strong presentation and negotiation skills, including senior retail decision-makers., • Self-starter who is comfortable building processes in a fast-growing, entrepreneurial company., • Willingness to travel to retailer headquarters, trade shows, and dealer events as needed. What We Offer • The chance to help launch a new category at one of North America's fastest-growing kitchen appliance brands., • Direct access to our CEO and leadership team, with real influence over strategy., • A collaborative, entrepreneurial environment where your work is visible and valued., • Competitive compensation, benefits, and room to grow with the business. The base salary range for this role is provided below. Compensation is determined based on job-related factors such as experience, skills, and internal equity, in accordance with New Jersey pay transparency requirements. New Jersey pay range $140,000—$175,000 USD

Control Associates is seeking an exceptional Senior Account Manager to join our Systems & Software sales team. As our Senior Account Manager, you'll be more than a salesperson - you'll be a trusted business advisor who bridges technical, interpersonal, and business domains to solve complex customer

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. We are looking for a high-agency, product-minded Senior Product Manager to own the CommerceShield product familyUPS Digital's AI-powered risk platform for e-commerce merchants. CommerceShield scores every order before fulfillment by combining identity, device, and payment signals with proprietary UPS delivery, address, claims, and proof-of-delivery intelligence, then gives merchants the ability to act on that riskhold, route, verify, protect, or approveand to shift chargeback liability on eligible orders. This role owns the full family: risk orchestration, checkout protection, and chargeback protection, delivered through multiple connectivity paths including the Shopify app, direct REST API, and the LynkUp integration and orchestration platform. You will be responsible for how merchants experience risk decisioning across each of those pathswhat the score means, what actions it triggers, and how quickly a merchant can go from integration to measurable value. This position sits at the intersection of applied AI, enterprise APIs, e-commerce platforms, and modern SaaS. It is equal parts scaling an early-commercial product and 0?1 new capability development, and it includes leading a small team12 product analysts plus cross-functional agile partners. We operate on a modern product operating model: outcome-based roadmaps, continuous customer discovery, rapid experimentation, and empowered cross-functional teams. You will be accountable for outcomesadoption, retention, revenue, and loss reduction for our merchantsnot for activity. • Own the roadmap and end-to-end lifecycle for the CommerceShield familyrisk orchestration, checkout protection, and chargeback protectionbalancing net-new capability development with scaling what's already in market., • Define how the product shows up differently across connectivity paths (Shopify app, REST API/webhook, LynkUp, and platform-native integrations), and make deliberate decisions about where to invest for reach versus depth., • Translate customer insight, competitive signal, and business priorities into a prioritized, outcome-based roadmap, and represent it credibly in executive, customer, and partner conversations., • Partner with data science, ML, and engineering to evolve the scoring and decisioning enginefrom configurable rules and weighted signals toward predictive, model-driven risk intelligence and, over time, agent-assisted and autonomous risk workflows., • Turn model output into merchant value: define how scores, reason codes, and recommended actions are surfaced so a merchant knows not just how risky an order is, but what to do about it., • Champion the proprietary-data advantagework with data and engineering to convert UPS delivery, address, and claims intelligence into durable product differentiation that software-only competitors structurally cannot replicate., • Establish the disciplines that make AI products trustworthy in production: evaluation frameworks, shadow-mode testing, drift and performance monitoring, guardrails, human-in-the-loop controls, and clear ownership of decision quality., • Apply responsible-AI practices across the lifecyclefairness, transparency, explainability, data privacy, security, and appropriate governance for automated decisions that affect real customers., • Use AI-native ways of workingrapid prototyping, synthetic data, AI-accelerated discovery and analysisto shorten learning cycles., • Run continuous discovery with merchants, platform partners, and internal sales teams to understand where loss actually occurs and where existing fraud tools stop., • Lead 0?1 development for new capabilitiesproblem validation, MVP definition, pilot design, and product-market-fit testingand use evidence to decide whether to scale, pivot, or stop., • Design and run experiments on scoring thresholds, orchestration actions, packaging, and merchant-facing experience, and instrument them so results are defensible., • Own the integration and developer experienceonboarding, documentation, reliability, time-to-first-valueacross API, app-based, and orchestration-led paths., • Partner with platform and channel partners (e.g., commerce platforms and marketplaces) to define native experiences that meet merchants where they already work., • Bring real technical acumen to discussions on API design, latency, signal quality, data privacy, extensibility, and scalability, and make informed tradeoffs with engineering and architecture., • Manage, coach, and develop 12 product analystssetting clear priorities, decision rights, and expectations, and giving them meaningful ownership of product areas, analysis, and customer insight., • Raise the team's AI fluencyhelp analysts reason about model capabilities and limits, interpret evaluation and performance results, and adopt AI tools to work faster and sharper., • Lead cross-functional agile team members without direct authorityaligning engineering, UX, data science, and business partners around shared outcomes, clear success metrics, and delivery accountability., • Build a team culture grounded in customer discovery, technical and AI depth, commercial discipline, and ownership of outcomes over activity., • Own business-case integrity for the family: define and monitor adoption, attach and take rates, retention, revenue, loss performance, and the unit economics of AI features (e.g., signal and inference cost per scored order versus value returned)., • Partner with sales, marketing, finance, legal, underwriting, and operations on pricing, packaging, positioning, launch readiness, and go-to-market execution., • Remove blockers, manage dependencies, and keep the team shipping reliably across a complex and evolving product family., • Ensure product claims, coverage language, and customer-facing materials accurately reflect what the product actually does., • Experience: 5+ years of product management experience building and scaling software products (SaaS, enterprise platforms, APIs), with a proven track record of shipping complex capabilities to production., • People Leadership: Experience managing, mentoring, or formally developing analysts or junior product talent, and leading cross-functional agile teams without direct authority., • Product Mindset & High Agency: Exceptional ownership mentality, bias for action, and comfort operating in ambiguous, fast-moving 0?1 and scaling environments., • AI Fluency: Practical understanding of modern AI/MLpredictive modeling, scoring and calibration, evaluation and monitoring, guardrails, human-in-the-loop design, and generative/agentic patternsand how to apply them to real user problems without needing to be an ML engineer., • Technical Acumen: Comfortable partnering closely with engineering on API design, architectural tradeoffs, scalability, security, and data privacy., • Domain Expertise (Preferred): Background in e-commerce risk, payments, fraud and chargebacks, identity, insurance, or logistics and post-purchase experiences., • Commercial Judgment: Able to build and defend a business case, reason about unit economics, and influence pricing and packaging decisions., • Communication & Influence: Executive-level communication; able to influence without authority across engineering, data science, sales, marketing, and legal., • Agile Execution: Fluent in dual-track agile, continuous discovery, rapid prototyping, and metric-driven iteration., • Education: Bachelor's degree in Computer Science, Business, Engineering, or a related analytical field, or equivalent practical experience. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $128,172/year to $272,736/year. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. Hired applicants may be eligible for Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation,

We are seeking an Account Manager, based in Montvale, NJ. Interaction with senior level managers and or ownership of both current and potential clients to promote business.

Job Description Requisition Title: Bilingual French Customer Support Representative (Volvo Car USA) (04F6F) US-NJ-MahwahDescription At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As a Bilingual French Customer Service Representative (supporting Volvo Car USA) working in Mahwah, NJ, you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions. What You’ll Be Doing The Bilingual French Customer Service Representative provides world-class customer service by dispatching tows and roadside providers to customers, resolving customer complaints, and addressing questions regarding their vehicles. The representative also presents Volvo Car USA to its owners in a professional, caring manner. During a Typical Day, You’ll • Coordinate towing and roadside services for owners, • Provide the highest level of customer support through omnichannel solutions (voice calls, emails, chat, and SMS), • Answer questions for Volvo Car owners and prospects about product purchases or familiarization, • Handle customers who contact Volvo to facilitate the resolution of their issues, • Make all reasonable efforts to ensure customer satisfaction, • Escalate unresolvable or beyond the scope of authority issues to senior team members, • Responsible for proper documentation and coding in Volvo's proprietary software, • Advise Customer Care Center Manager, Supervisor, Team Leader, and/or appropriate Field Manager of any trends or concerns with customer handling, or product/service-related issues for action, • Complete additional tasks/projects as needed What You Bring to the Role • A high school diploma is required, • Bilingual in French and English is required; must be able to pass written and oral assessments in both languages, • A minimum of one (1) year of previous customer service call-handling experience, • A genuine interest in providing excellent customer service, • Experience working with a fast-paced and dynamic team, resolving challenges optimistically, • Roadside dispatching or emergency call response experience is preferred, • Experience working both independently and in a team environment, • Independent work experience, including using logic and intuition to reach appropriate conclusions, • Excellent written and oral communication skills required, • Excellent communication skills; Passionate, confident, and comfortable over the phone or through emails, text, or other forms of written communication, adapting communication style to fit the style of others, • Speed and accuracy when typing, • Ability to diagnose issues quickly and resolve them with patience and empathy, • A broad knowledge of the automotive business is preferred, • A strong, professional, and polished customer focus, awareness, and sensitivity, with the ability to gain the trust and respect of colleagues and customers, • Excellent decision-making skills, • Ability to work well under pressure, • Ability to analyze data, track trends, and retrieve relevant information to complete a task What You Can Expect • Starting hourly rate of $23 per hour ($21 base plus $2 bilingual premium), • Health/Dental/Vision/Life Insurance, with Flexible Spending Account (FSA) and Health Savings Account (HSA) options, • Traditional 401(k) Retirement Plan, • Vacation/Sick Time and Paid Holidays, • Tuition Reimbursement and Training & Development Programs (Percepta College), • Employee Assistance Program (EAP), • Employee Discount Program, • Award-Winning Employee Rewards & Recognition Program (Perci Perks) A Bit More About Your Role • Full-time; Permanent (40 hours a week), • Equipment will be provided, • Paid training for approximately 7 weeks, Monday - Friday, 8:00 AM - 5:00 PM (ET)., • The center's hours of operation are 6:00 AM to 9:00 PM (ET), 7 days a week. About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: • Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow., • Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction., • Leave it better – We take ownership and leave every process, person, and place better than we found it., • Win together – We succeed as one—celebrating, supporting, and showing up for each other., • Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

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