Service desk jobs in Tacoma, Washington - Page 2Create job alerts

Job DescriptionWe are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!Compensation: $18 - $19 hourly Responsibilities: • Bookkeeping: keep accurate records of all hotel guest account information, • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests, • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information, • Field customer complaints when necessary, • Work with the housekeeping staff to ensure rooms are ready for new guestsQualifications:, • Must have graduated high school, received a GED or equivalent, • Working knowledge of Microsoft Office and reservation management systems, • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred, • Displays impeccable interpersonal, time management, organizational skills, and customer service skills, • Comfortable taking telephone calls and mitigating stressful situationsAbout Company The Inn at Gig Harbor brings a cozy and relaxing ambiance and outstanding service, combined with the adventurous style of the Pacific Northwest. The Inn’s premier location positions you just 10 minutes from waterfront dining, harbor activities, and the Gateway to the Olympic Peninsula. This quaint, mile-long harbor town blends water, arts, nature, history, food, and spirits in a way that will make you never want to leave.

Job DescriptionBenefits: • Opportunity for Promotion, • Family-Like Work Atmosphere, • Great Pay, • High Commission Rate, • Free Gym Membership, • Bonus based on performance, • Competitive salary, • Dental insurance, • Employee discounts, • Flexible schedule, • Free uniforms, • Health insurance, • Opportunity for advancement, • Training & development ESSENTIAL DUTIES & RESPONSIBILITIES: The AGM is responsible for performing and/or assisting GM in the following activities for the gym: Personal Production, Weekend Management/Leadership, Staffing, Training, and Performance Management, assemble and manage a fully engaged and high performing membership team that aligns with company values and goals. Sales Execution on Key Metrics & Drivers, Personal Production; Deliver Results • Ensure membership execution on lead, appointment setting, and guest goal to hit financial targets set forth by the company., • Assist the GM in on-going training on hitting 50% of guest conversion, 40% Ultimate Mix, and 25% attachment of point of sale private coaching., • Inspire guests to purchase memberships. Turn every guest gym visit into a new member relationship by listening to guests goals, presenting UFC Gym in a way that best connects with the member, and establishing trust in UFC Gym through transparent pricing, open dialogue, and a passion for fitness., • Ensure personal membership execution on lead generation, appointment setting, and hitting personal guest goal in order to hit financial targets set forth by the company., • Ensure that the membership department hits monthly targets in New Member Sales, Electronic Funds Transfer, and Point of Sale Private Coaching goals., • Achieve minimum goal by gym and achieve the difference between the membership team performance and monthly goals. Weekend Management & Planning • Participate and provide gym specific input into the development of the gym financial, expense, and operating plan for month., • Assist GM to develop weekend membership plans to deliver financial and retention goals with contribution by MSs., • With collaboration of GM and MSs, establish priorities and goals, including revenue goals and labor targets for weekends/month for the gym. Identify and plan execution of improvement in the gym., • Along with the GM, assist in setting monthly, weekly and daily targets that are challenging but obtainable., • Provide assistance to the GM on managing the MS schedule within budgeted hours and/or business demands., • Work with weekend team in all departments to set priorities and goals to deliver a great member and guest experience., • Provide input and report weekly and monthly results to the GM and VP of Sales regarding gym financials., • The AGM will be cross-trained in primary responsibilities of the GM. When no other managers are in the gym, the AGM will act as the Manager on Duty to be available for any and all member issues. Guest Experience/Team Member Experience • Assist GM to establish a fun, safe, healthy, and community focused gym culture that delivers high member satisfaction and achieves maximum profitability with the support of department heads and supervisors. AGM takes 100% ownership on weekends., • Be a role model for member experience by walking through gym and collecting member feedback to identify training and development opportunities for team members., • Resolve elevated gym member concerns on weekends; conduct on-the-spot coaching to prevent them from reoccurring. If needed, work with GM every Monday to handle all weekend concerns., • Monitor gym appearance and ensure problems are resolved in a timely manner., • Ensure compliance with the Companys Time & Labor policy and practices through company timekeeping system for all MSs., • Ensure company policies, procedures, programs and promotions are efficiently executed on weekends., • Ensures safety of employees, members and gym property on weekends., • When not executing other job-related tasks, be present on the gym floor and locker rooms, helping ensure a clean and safe environment, while developing relationships for prospecting., • As a contributing team member, assist the front desk as necessary so members receive a friendly greeting/check-in and prompt attention to their needs. Staffing and Development • Assist in Membership Specialist selection by reviewing applications, interviewing and making hiring recommendations to the GM., • Assist with training the MS Team to generate leads/new business through member promotions, leads, referrals, appointments, shows, local events, outside marketing, and guest passes., • Assist in training MS Team on current marketing campaigns in order to effectively communicate to members and prospective members., • Assist with or conduct weekly meetings with MSs to review performance and offer direction, inspiration, and guidance toward achieving individual and gym goals. REQUIRED QUALIFICATIONS Knowledge, skills & abilities • Experience managing reports, budgeting, revenue, payroll, and/or demonstrated math analytical /ratio skills, & knowledge of fitness industry preferred., • Strong organizational skills and customer service orientation with proven results., • Experience with basic computer skills (MS Office, Internet), • Strong and proven leadership, communication, time management, and analytical abilities and skills. Minimum certifications/educational level • High School Diploma or GED required, Bachelors Degree preferred. Minimum experience • 1-2 years of management experience supervising 3-10 employees preferred., • 1-2 years of sales or related experience preferred.

Job DescriptionJob Summary The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional Judgement Free member experience as well as a financially successful club. Full time: 40 hours per week. Mon-Thurs 2p-10p, Saturdays 9a-5p. (Asst Mgr can also earn up to a $200 bonus per month) Essential Duties and Responsibilities • Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians., • Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines., • Assist with Staff Management and provide backup support to Club Manager as needed., • Assist in scheduling and supervising staff., • Member service oversight - Ensuring staff is providing a superior customer experience at all times., • Assist in resolving or escalating employee issues or concerns., • Involved in all front desk related activities including:, • Answer phones in a friendly manner and assist callers with a variety of questions., • Check members into the system., • New member sign-up., • Take prospective members on tours., • Facilitate all member requests, issues and questions., • Assist in overseeing cleanliness and maintenance of facility., • Assist in ordering of supplies using specific budget based on club requirements., • Assist in tracking statistics and reports (weekly, monthly, and annually)., • Backup support for any employee who is absent.Qualifications/Requirements, • Superior customer service skills, preferably in the fitness industry., • Experience working as a Member Service Representative at Planet Fitness., • Solid supervisory, diplomacy and listening skills., • Basic computer proficiency (Microsoft Suite)., • Hard working, enthusiastic and energetic!, • Strong problem resolution skills., • Current CPR Certification required., • High school diploma/GED equivalent required., • Must be 18 year of age or older.Physical Demands, • Continual standing and walking during shift., • Continual talking in person or on the phone during shift., • Must be able to occasionally lift up to 50 lbs.

Job Description Result Statement this position is accountable for producing the following result: Maintain and manage the company Front Desk including accurate company records, taking payments, bookkeeping, invoicing and collections. Perform Secretarial duties including answering of phones, taking messages, and responding to emails. Ensure that all normal business functions run smoothly daily. Minimum Requirements this position has the following minimum requirements: · High school diploma or GED equivalent. · Ability to lift at least 25 lbs. · Previous experience working in Management or an administrative role. · Minimum 1 year experience using QuickBooks or other accounting software. · Proficiency with Microsoft Excel and Word. · Willingness to work overtime when necessary. Working List this position is accountable for the following strategic and tactical work: Strategic Work · Continuous development of bookkeeping and QuickBooks skills. · Stay up to date with all local and federal laws, regulations or policies that may affect the company. · Continuously look for ways to improve company processes and procedures. · Maintain and improve positive relationships with customers, vendors, and subcontractors. · Make recommendations to the Chief Operating Officer and Chief Financial Officer regarding service, process, or employee improvements. Tactical Work · Greet and assist all walk-in customers. · Answer and direct all phone calls and take messages. · Check all assigned email accounts, respond to emails, forward emails, and keep emails organized. · Check the mail each day, bring in mail, organize mail, and send any outgoing mail. · File all paperwork, records, and documentation and keep the office organized. · Keep internal spreadsheets updated when necessary. · Prepare agendas for meetings; prepare and update the conference room white board. · Setup new customers, subcontractors, and vendors in the system and ensure all documentation is submitted and filed appropriately. · Manage subcontractor and vendor compliance by keeping Agreements, W-9’s, and COI’s, etc. current. · Assist with setup of all new jobs, following S.O.P. · Assist Manager with customer price quotes and booking appointments. · Create estimates & follow up with customers. · Create and manage customer invoicing. · Manage A/R and perform collection follow-up calls and emails. · Process credit card payments, record cash payments, match new checks to open invoices in QuickBooks. · Assist in new hiring processes, including online job ads, screening, interview scheduling, employee files and records, new hire paperwork, drug testing, insurance, and any necessary onboarding or training. · Maintain and update employee records and personnel files. · Calculate and track assigned weekly metrics. · Check supply and inventory levels, order new supplies and inventory as necessary. · Vacuum, mop, dust and clean the office, kitchen, and restrooms regularly. · Complete any other tasks as assigned by the General Superintendent. Position Specific • Ensure that consistent quality of work is performed day-to-day on job sites., • Ensure that all tools and/or equipment is maintained and in good condition; report any needed repairs to the Superintendent promptly., • Ensure that all work is done in compliance with company policies, rules and regulations.

Job Description Join our dynamic team at Marriott Tacoma Downtown as a Front Office Supervisor. Embrace this incredible chance by applying today and embarking on a fulfilling career journey with us. Compensation: $23 hourly Responsibilities: • Must have open availability to include evenings and weekends., • Responsible for assisting the Assistant Front Office Manager in directing the operations of the front office on a daily basis. Responsible for supervising and working with the Front Office staff to ensure the highest quality of guest service., • Ensures that all front office associates receive adequate training for the performance of the position., • Provides feedback on a continual basis., • Participated in the training, development, and disciplining of all front office staff., • Maintains records of absences and tardiness., • Performs all front office duties, including check-in, check-out, reservations, etc., • Maintains a high daily average rate (ADR). Answers inquiries pertaining to hotel policies and services., • Ensures that all required reports are completed and submitted in a timely manner., • Ensures guest satisfaction by responding to and resolving guest complaints., • Is aware of direct competition., • Fills in at the front desk and reservations when staffing needs and hotel needs dictate., • Maintains regular contact with the Housekeeping Department to ensure proper room status., • Fills in for the Assistant Front Office Manager in his/her absence., • Must wear the required uniform., • Must maintain a neat, clean, well-groomed appearance., • Ensures that staff are in adherence to uniform/grooming standards at all times., • Ensures that all guests are served., • Notifies the Front Office Manager of guest comments., • Performs other duties as assigned by management. SUPERVISORY RESPONSIBILITIES: • Supervises a total of 10 to 20 employees in the front office department., • Responsible for the direction, coordination, and execution of this unit., • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws., • Associate's Degree (A.A.) or equivalent from a two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination and experience. In-depth knowledge of Front Office and Reservations System procedures. Marriott experience preferred.About Company Elevate your stay at Marriott Tacoma Downtown. Our four-star hotel in Downtown Tacoma, WA, offers comfortable accommodations with contemporary décor and ultramodern on-site amenities. From the moment you walk through the grand entrance, our staff is here to make sure you get everything you need for an exceptional travel experience. Head to the rooftop pool to take in stunning views of Downtown Tacoma or visit one of the nearby Tacoma restaurants for a delicious meal. Whether you're in Tacoma on business or leisure, travel brilliantly at Marriott Tacoma Downtown.