Desktop Support ENG II
3 days ago
Madison
Job Description ESSENTIAL FUNCTIONS • Install, configure, maintain, and troubleshoot Windows-based computers and various peripheral devices effectively., • Install, maintain, and troubleshoot all business applications effectively., • Architect desktop application, • Architect wireless and network solutions, • Create printer mappings for clinical systems., • Escalate errors to hardware and software manufacturers as necessary., • Manage user errors and requests through the IT/Facilities help desk ticketing system., • Document daily tasks and create user documentation as needed., • Track company assets through inventory database timely and accurately., • Understand and demonstrate the main role of IT is to help others do their job better, more efficiently, and more securely., • Maintain a high level of customer satisfaction., • 2 - 4 years of experience in the IT/Desktop Support field. Proficient with all Windows operating systems., • Must have at least intermediate skills with Microsoft Office Professional Suite., • Knowledge of Microsoft Office software., • Knowledge of how to operate and troubleshoot computer equipment., • Knowledge of Telephony systems programming, documentation, and process creation., • Skill in organizing tasks/work orders., • Skill in using customer service skills in dealing with frustrated users., • Skill in problem-solving., • Ability to troubleshoot common desktop and user problems and develop resolution strategies., • Ability to communicate effectively and in user-friendly terms verbally and in writing., • Ability to be a team player with effective interpersonal skills., • Normal office environment., • Some travel within the community., • Must reside in the Philadelphia, PA metropolitan area, • Requires sitting and standing associated with a normal office environment., • Some bending and stretching are required.