Relocation Manager
hace 28 días
Raleigh
Job Description Relocation Manager Expected Hiring Range: $68,000.23 - $85,267.14 The Raleigh Housing Authority is seeking to add new members to the team that are eager to make a difference in their community. If you are looking for more than just a job, but a place where you belong, can grow, and be part of a solution to the housing affordability crisis, we have a place for you. Enjoy the satisfaction of helping families be housed successfully and giving them an opportunity to thrive. We value service, community, respect, and equity. We offer competitive compensation, generous benefits, a solid pension plan, and opportunities for career growth. Commit to something that matters and begin your journey with us as a Relocation Manager. GENERAL DESCRIPTION This position is an oversight and management role responsible for the planning, managing, and directing of all aspects of the relocation process to include temporary and permanent relocation of residents, as a result of comprehensive modernization activities, including construction, rehabilitation, and demolition. All activities must support the Raleigh Housing Authority’s (“RHA” or “Authority”) mission, strategic goals, and objectives. ESSENTIAL FUNCTIONS The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties and skills may be required and assigned as needed. • Create and coordinate the agency’s resident relocation activities from initial planning through completion of construction and re-occupancy for public housing and affordable housing properties undergoing capital improvement, rehabilitation, or redevelopment., • Develop and coordinate relocation plan schedules by working collaboratively with residents, related stakeholders, and Housing Operations and Real Estate Development staff to assess different phasing options., • Coordinate planning and relocation efforts with construction activities; and identify and resolve scheduling issues to ensure successful completion of projects;, • Assess relocation resources, prepare and administer program budgets; monitor and track expenditures; recommend and implement adjustments;, • Collaborate with Communications team, staff and/or consultants to create and implement relocation project communication strategies to inform residents and stakeholders of the project’s status and milestones., • Establishes supportive and trusting relationships with residents, including sharing and gathering information with a timely, consistent, encouraging, and positive approach., • Prepares written relocation plans in accordance with the Uniform Relocation Act, all applicable HUD regulations and RHA policies and procedures., • Acquires and assimilates, as needed, HUD 1378-24 CFR updates., • Partners with resident leadership and management staff from the affected housing site(s) to develop a relocation plan which best meets the needs of all parties. Ensures approval of all relocation plans prior to implementation., • Represents RHA management throughout the relocation process., • Serves as the liaison for any relocation issues; assists all departmental areas in implementing the relocation logistics., • Creates a comprehensive educational process to inform families about relocation options., • Serves as the management liaison on the relocation committee., • Coordinates and assists with unit inspections with residents after rehab is completed., • Coordinates as needed with procurement process to identify movers for relocations, works with purchasing office and performs quality checks on timeliness, efficiency and overall customer satisfaction with movers., • Conducts assessments for Reasonable Accommodation requests., • Determines assessments of residents’ or participants’ total needs with regard to intra-housing authority transfers due to medical, reasonable accommodation, or domestic disputes., • Provides consultation to managers and other RHA personnel seeking guidance in efforts to solve the problems of RHA residents which arise from the relocation process., • Develops and maintains good working relationships with health, welfare, social agencies and community outreach to assist in the development of new resources to meet resident relocation needs., • Maintains files and documentation required by federal, state, and local guidelines., • Participates and assists in departmental projects and meetings as needed., • Performs basic administrative tasks related to the job, i.e., prompt submittal of case recordings, statistical reports, and other related information., • Maintains functional knowledge of the department service delivery system, including interpreting RHA programs, services, and activities to clients and other agencies while handling sensitive information and material in confidence., • Travels throughout the area to attend meetings or perform other job functions during work and/or non-work hours. REQUIRED ABILITY TO: • Exhibits requisite knowledge, skills, and abilities to perform the position effectively. Demonstrates knowledge of policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the assigned organizational entity of the authority. Uses appropriate judgment and decision-making in accordance with the level of responsibility., • Set high standards of performance; pursues aggressive goals and work hard/smart to achieve them; strives for results and success; convey a sense of urgency and bring issues to closure; persists despite obstacles and opposition., • Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors and measures the needs of both internal and external customers; talks and acts with customers in mind. Recognizes work colleagues as customers., • Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally and in writing. Demonstrates attention to and conveys an understanding of the comments and questions of others., • Actively listens to customer feedback and incorporate insights to enhance relocation services and customer expectations., • Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work., • Demonstrates a high level of conscientiousness; holds oneself personally responsible for one’s own work; does fair share of work., • Balances team and individual responsibilities. Exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone’s efforts to succeed. A valid North Carolina Driver’s License, drug testing, criminal background check and DMV check is required. DESIRABLE EDUCATION AND TRAINING • Bachelor’s degree in social services, business administration or related field preferred. In lieu of a bachelor’s degree, equivalent experience related to social services, business administration or a related field, is acceptable., • Knowledge of HUD policies and procedures governing housing matters., • Ability to understand, act on, and interpret policies, regulations, and procedures as set forth by the Housing Authority and/or HUD., • Ability to effectively express ideas, concepts, and statistics through writing reports, agendas, contracts, memos, letters, and other documents., • Knowledge of moving logistics, community and related services availability for referral purposes., • Knowledge of reasonable accommodations, fair housing laws and regulations., • Demonstrated commitment to working with the low-income, elderly and disabled communities., • Demonstrated knowledge of cloud-based management software., • Ability to meet deadlines and work well under pressure.