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Job Description WHO WE ARE Playa Bowls is New Jerseys Original Acai Shop founded in 2014, and our mission is to serve the highest quality, innovative products to support healthier lifestyles and inspire a world of fun, excitement, and togetherness. At Playa Bowls, we live our brand in our actions and in the relationships that we make in our communities. Our focus is to provide a bowl full of deliciousness to every guest, delivered with authenticity and passion for the Playa way. What began as a pair of blenders, a patio table, and a fridge has flourished into a 250-unit operator and franchisor of the leading fast casual restaurant concept. WHAT WE OFFER • Competitive pay: We offer competitive base pay and a great incentive bonus participation program!, • Employee Benefits: We offer Paid Time Off, Health benefits and more!, • Advancement Opportunity: Our Playa Bowls training program will allow you to develop your skills and grow in your career!, • Fun Environment: We are always dancing, smiling & having lots of fun! You’re a positive and enthusiastic person, who may just so happen to have a passion for fruit, superfoods, and all things healthy! As the General Manager, you will be responsible for the overall direction, coordination, and evaluation of the Playa Bowls location. The Manager carries out supervisory responsibilities in accordance with Company policies and applicable laws. Responsibilities include but are not limited to; interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. The General Manager is responsible for a full team of Assistant Managers, Shift Leaders, and Team Members. If you enjoy fast-paced environments, career growth, entrepreneurial thinking, innovation, and an occasional silly food pun, we want you! WHAT YOU’LL DO • Check products to ensure consistency, palatability, and flavor conformity, • Investigate and resolve complaints regarding food quality, service, and accommodations, • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity, • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented up to Company standards, • Monitor budgets and payroll records and review financial transactions to ensure expenditures are authorized and budgeted by utilizing appropriate computer systems and software, • Schedule Team Members hours utilizing appropriate systems/software and assign duties to ensure economical use of food and timely preparation, • Monitor compliance with health and fire regulations regarding food preparation and serving and building maintenance in lodging and dining facilities, • Keep records required by government agencies regarding sanitation, and food subsidies when appropriate, • Establish and evaluate standards for personnel performance and customer service, • Review work procedures and operational issues to determine ways to improve service, performance, or safety, • Perform some food preparation or service tasks such as clearing tables, re-stocking, and serving food and beverages when necessary, • Maintain food and equipment inventories and keep weekly inventory records, • Organize and direct worker training programs, resolve personnel matters, hire new staff, and evaluate employee performance in dining facilities, • Order and purchase equipment and supplies, • Assess staffing needs, and recruit staff using Company methods such as ADP WFN, advertisements, or attendance at job fairs, • Arrange for equipment maintenance and repairs and coordinate a variety of services such as waste removal and pest control, • Utilize point of sale cash register. Count money and make bank deposits, • Fill out business or government forms, maintain records, reports, files, and safety reports, • Adhere to Company opening and closing procedures and maintain accompanying records, • Customer Service - Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction., • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources., • Supply Chain - Knowledge of raw materials, supply processes, quality control, costs, and other techniques for maximizing the effective supply and distribution of goods., • Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems., • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems., • Communication - Speaking to others to convey information effectively. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar., • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times., • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches for both current and future problem-solving and decision- making. Considering the relative costs and benefits of potential actions to choose the most appropriate one., • Mathematics - Using mathematics to solve problems., • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action., • Equipment Maintenance - Performing routine maintenance on equipment and determining when and what kind of maintenance is needed., • Operation, Monitoring and Control - Controlling operations of equipment and systems. Monitoring equipment to ensure proper operation., • Operations Analysis - Analyzing operational needs of business and adjusting accordingly. REQUIREMENTS • Must pass the required PB Food Safety certification requirement within 3 months of employment., • Meet business goals set out by the company in key metrics, • Must be able to remain in a stationary position for prolonged periods of time, • Must be able to lift or otherwise move 25-40 pounds occasionally VALUES Real Deal. Playa Passion. Powerhouse. Big Wave Chaser. Dawn Patrol ADDITIONAL INFORMATION You are applying for a position with a franchisee of Playa Bowls, not Playa Bowls, LLC or its affiliates. The information you submit will be provided directly to the franchisee. If you are hired, the franchisee will be your sole employer. Franchisees are independently owned and operated businesses that establish their own employment policies, wages, and benefits, which may vary between franchise locations. “Playa Bowls is an equal opportunity employer committed to inclusivity and diversity in our workplace. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.”

Job Description WHO WE ARE Playa Bowls is New Jersey's Original Acai Shop founded in 2014, and our mission is to bring superfruit bowls to the masses using only the freshest, highest quality ingredients while providing a fantastic in-store brand experience. What began as a pair of blenders, a patio table, and a fridge has flourished into a 300+ unit operator and franchisor of the leading fast casual restaurant concept. Playa Bowls added more than 70+ locations in 2024 and are on target to add as many 90 new locations in 2025. Our continued rapid growth has created the opportunity for an individual who will help us with continuing to grow our brand! WHAT WE OFFER • Competitive pay: We offer competitive base pay, yearly merit increases based on performance and a great incentive bonus plan participation!, • Flexible Work Environment: When you are not traveling for restaurant visitations, scheduled meetings, new store openings, company functions, etc., you will be in a remote work environment! We are looking for candidates who reside in the South Florida area to support the development of shops in the Southern tier, • Employee Benefits: We offer Medical, Vision, Dental, Domestic Partner Benefits, Spouse & Children Benefits, 401K Plan, Employer Paid Life & AD&D Insurance and Short Term Disability, Health Savings Account, Paid Time Off, Paid Holidays, and more!, • Advancement Opportunity: Our Playa Bowls training program will allow you to develop your skills and grow in your career! The Operational Consultant’s responsibility is to support & oversee an assigned portfolio of new and existing franchisees/licensees in all aspects of business planning and brand standards compliance driving operational excellence serving as Playa Bowls Brand Ambassador, business liaison, coach and teacher. They will be responsible for evaluating, supporting, and implementing operational processes to improve efficiency, profitability, and customer satisfaction. They will provide business acumen and brand compliance management with effective and timely communication. They will perform all responsibilities with the utmost dignity and respect while garnering effective relationships via mutual trust, empathy and respect. This role requires a comprehensive understanding of business operations, strong problem-solving, conflict resolution and time management skills, and the ability to work collaboratively with franchisees, management and the Playa Bowls Support Team. WHAT YOU’LL DO Operational Analysis and Improvement • Achieve/exceed the operations and business performance goals for your Franchisee portfolio as established by the Playa Bowls Executive Team and your Franchise Operations Director., • Develop a plan to coach Franchisees, through regular check-ins and follow ups prioritizing & aligning areas of improvement with Franchisees to drive unit economics, sales, profitability, and shop/network growth, while delivering a safe and consistent brand experience., • Conduct routine evaluations of current brand standards and operational process execution to identify inefficiencies, targeted areas of improvement and best practices influencing Franchisees to create and complete action plans to drive the business fostering improved overall unit level performance., • Develop strategies & recommendations for efficient inventory & labor management., • Partner with Ops Services and Learning & Development to create training materials and conduct training sessions for Franchisees and Management on best operational practices., • Support new shop openings aligning with the Franchisee, Construction Manager and New Shop Opening team; monitor key milestones and hold the Franchisee accountable through completion ensuring they are set up for success meeting all Playa Bowls brand specifications and standards., • Provide support during all remodels and new store openings ensuring the Franchisee is set up to achieve their day 1, 7, 30, 60, 90 day and beyond post-opening/re-opening sales, profitability and guest satisfaction goals., • Evaluate customer feedback to identify areas for improvement in customer service and product quality and drive action plans to remedy and improve., • Ensure all Franchisees, management and team members are knowledgeable about health and safety regulations, food handling procedures, and customer service standards., • Ensure compliance with local, state, and federal regulations, including health and safety codes., • Execute the Playa Bowls consumer contact escalation process and crisis management process with care, due diligence and urgency to ensure all incidents are cured timely., • Facilitate Annual Planning and Franchise Business Review process with Franchisees to assess performance based on previous goals and commitments, and to align on future goals and commitments., • Facilitate communications between Franchisee and applicable cross-functional partners based on Franchisee’s individual goals and opportunities in pursuit of a safe and consistent brand experience, same-store growth, and preparations for unit growth., • Participate and work “as-needed” with the Ops Services & Field Marketing Team on updates for operations initiatives and new marketing product and promotion shop team readiness and rollouts., • Monitor and support the execution of local, market and regional marketing plans ensuring shop readiness, brand compliance and consistent execution., • Complete annual business forecasting and budgets for area of responsibility., • Ensure the effective use of G&A expenses within parameters set by Director., • Bachelor’s degree or equivalent work experience required, • 3-5 years’ relevant experience; previous experience in a multi-unit business environment, • Franchise/License operations experience preferred, • Proficient in Google Suite, FranConnect (Franchise Management Software), and Microsoft Office for collaboration and communication, • Ability to build strong working relationships with Franchisees and community partnerships, • Demonstrated ability and experience to consult with and influence Franchisees/ Licensees., • Advanced knowledge of consultative approaches and experience guiding leaders to make solid business decisions, • Strong business acumen skills with the ability to plan and set clear priorities to achieve business objectives, • Ability to work independently and adapt to changing environments, • Excellent communication skills; both written and oral, as well as listening skills, • Ability to multi-task, have strong organization skills, and be detail minded, • Proven ability to manage conflict and change management, • Travel up to 75% as needed or required for restaurant visitation, scheduled meetings, or company functions, otherwise work is completed in a home office setting, • Must be available to work weekends, • Must be 21 years of age to comply with state age travel requirements MISSION Inspire and support our communities one bowl at a time. VALUES Real Deal. Playa Passion. Powerhouse. Big Wave Chaser. Dawn Patrol “Playa Bowls is an equal opportunity employer and all aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.”