Operations Coordinator- The Rivers
15 days ago
Sacramento
Job DescriptionWho We AreWith a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live. Action Property Management, the leader in community management, is seeking a full-time Operations Coordinator to join our team at our luxury association, The Rivers, located in Sacramento. The Operations Coordinator plays a key role in supporting the General Manager in overseeing the operational aspects of a homeowner's association (HOA) property, ensuring efficient execution of community projects, vendor management, and facilities maintenance. Reporting directly to the General Manager, this position supports the overall management and enhancement of the property. Compensation: $22.82- $26.00 Per Hour Depending on Experience Schedule: Monday - Friday; 8:00 AM - 5:00 PM Job Responsibilities: • Administrative Support, • Manage phone calls, emails, and in-person inquiries, route calls and messages appropriately., • Address resident concerns, issue access devices, and assist new residents with onboarding., • Serve as the primary point of contact for homeowners, and vendors on routine administrative matters., • Respond to homeowner inquiries in a professional and timely manner, ensuring consistent communication and accurate information., • Prepare, format, and distribute correspondence, notices/emails, newsletters, and reports as directed by the Manager., • Maintain organized digital and physical filing systems for association records., • Schedule meetings, inspections, and appointments for the Manager., • Process incoming and outgoing mail, including certified and violation notices, as applicable., • Maintain inventory of office supplies and association documents., • Assist in preparing board meeting agendas, notices, reports, take meeting minutes, and execute follow up tasks., • Track contract expiration dates and renewals; maintain organized contract files., • Coordinate vendor access, scheduling, and work order documentation as directed by the Manager., • Support annual budget disclosure preparation and annual meeting mailings., • Support special projects, annual events, and community initiatives, as needed., • Perform other duties as assigned by the Manager or executive management., • Prepare violation and compliance letters per manager’s direction., • Log violations, fines, and follow-up actions in association software., • Process and track applications; prepare correspondence regarding approvals or denials., • Communicate with homeowners on application status and manage related documentation., • Prepare and organize payments for submission to the corporate accounting department, as needed., • Oversee the planning, execution and completion of community projects, including capital improvements and maintenance initiatives., • Collaborate with the General Manager and Board of Directors to prioritize community needs., • Respond to resident inquiries and resolve concerns related to property operations in a timely manner., • Must be over 18 years of age and successfully pass a pre-employment background check and drug screening., • High School Diploma or GED Equivalent., • Good verbal and written communication skills, skilled in grammar, spelling and letter composition., • Minimum (2) years office experience., • Minimum typing speed 60 WPM., • Familiarity with office equipment, including computers, scanners, copiers., • Experience with Microsoft Office 2003, Word and Excel., • Availability to work overtime as requested/needed., • Dependable, punctual, and reliable., • Professional manner and appearance., • Ability to understand and follow directions accurately., • Self-starter with good organizational skills, ability to prioritize, time management skills., • Ability to maintain a neat work environment.Why Join Action?, • Comprehensive health benefits and paid time off package for qualifying employees, • On-going hospitality and property management training, • Opportunities for career growth and advancement