Courtyard Mt. Arlington
Restaurant Server
hace 12 días
Mount Arlington
Job Description Server Department – Food and Beverage Reports to – F&B Manager/Guest Service Manager What’s the job? As Server, you’ll be responsible for the restaurant service for our guests and ensure a quality dining experience for them as well as provide a safe, clean and healthy environment. This includes well-cooked, quality food, pleasing presentation whilst delivering memorable guest experiences. You’ll ensure compliance with all relevant health and safety regulations and procedures. Your day-to-day Guest Experience • Maintain and clean and inviting guest dining area., • Engage, connect, and build rapport with guests to enhance guest satisfaction., • Ensure all food and beverage facilities, including restaurant/bar and banquet/meeting spaces are clean and properly stocked to anticipated business volume., • Ensure all food and beverage equipment is in operational condition and regularly cleaned., • Establish and achieve quality and guest satisfaction goals., • Ensure consistent adherence to brand standards and promotions., • Work with Manager to ensure the high level of guest satisfaction., • Effectively manage and control all food and beverage expenses, including restaurant/bar, restaurant service, labor, overtime, food and market, supplies, etc., enforce Opal’s procurement guidelines., • Routinely order food and supplies based on Opal’s inventory standards, • Continually seek and implement cost saving strategies., • Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint., • Make sure food and drinks are secure and stored safely - always keep stock replenished to minimize waste., • Drive promotions that deliver great dining experiences for guests at a good value., • Bring any ideas that could enhance revenue to the Food and Beverage Manager, • Motivate, coach / mentor other food and beverage team members, be a team player., • High school diploma or higher-level education, • Must speak fluent English (other languages preferred), • ServSafe, CPR, and/or First Aid certification is preferred., • Be proficient in the use of the property management system, inventory system., • Complete all brand standard and Opal required training within 30 days of hire., • Perform daily opening and closing cleaning procedures., • Have a good understanding of all of hotel operating procedures., • Maintain cash drawer and report any overages or shortages to the Food and Beverage Manager immediately, if applicable., • Arrive and depart on time for each scheduled shift., • Maintain a clean and professional uniform by Brand and Opal standards., • Exhibit great customer service skills., • Notify Manager if any food or supplies are out or running low., • Be proficient in the use of all food and beverage equipment such as all kitchen equipment, refrigeration units, coffee machine, etc., • Maintain all equipment, conduct regular inventories as per standard operating procedures, and maintain food and beverage supplies at par., • Be knowledgeable about the restaurant/bar menu and banquet offerings., • Inform the Manager of any unique situations, or unusual developments in food and beverage operations., • Handle guest complaints effectively and hospitably, in accordance with Opal and Brand standards., • Be willing and able to work any shift, including nights and fill in when other employees are not able to work their scheduled shift., • Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates., • Willing to take ownership and accountability for the team, • Effective communication skills, • Good listener, • Good team player, • Emphatic and tolerant, • Punctual, • Early Riser, • Consistent and congruent, • Willing to work on weekends and holidays Performance shall be measured by the following: • Brand Quality Audit (QA) Equal Opportunity Employer