Bingo Caller/ Runner FT
hace 9 días
Eagle Pass
Job Description Reports to: Bingo Supervisor Job Summary: Main caller is responsible for handling equipment to call out random bingo numbers in a professional manner and verifying all bingo winners. As a Runner, this position is responsible for selling Bingo paper and pull tabs accurately while maintaining a positive demeanor and pleasant attitude throughout each transaction. Both positions provide information to guests about the Bingo games operated by Kickapoo Lucky Eagle Casino. Essential Functions: • Ensure compliance with applicable Tribal, Federal and other laws, gaming regulations and Kickapoo Lucky Eagle Casino Policies and Procedures., • Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions., • Participate in developing department goals, objectives and systems., • Ensure bingo players remain informed of upcoming events and changes pertaining to the Bingo program., • Must present a positive, professional demeanor and image at all times towards internal and external guests., • Attend and participate in all departmental team meetings., • Demonstrate and promote KLECH core values and MAD skills., • Manage and maintain security of confidential information entrusted to position., • Attend and satisfactorily complete all required training as assigned., • Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed., • The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director., • Perform other duties as assigned. Caller: • Call numbers as bingo balls are drawn., • Ensure the proper usage of the Bingo blower., • Ensure that all numbers of all games are recorded in the sequence called., • Announce bingo over the microphone after a player calls "Bingo" and verify bingo., • Ensure that all Bingo balls are present and accounted for at the beginning and end of each regular session and special games., • Balance Bingo Caller's report with the Paymaster at the end of each session., • Record jackpot information in the Bingo Caller's log at the end of each session., • Responsible for acquiring a jackpot amount and verifying all jackpot boards in the Bingo area., • Announce Bingo games in English and Spanish in the order they are scheduled., • Ensure that basic House Rules are publicly announced prior to the beginning of the regular session., • Responsible for verifying the Bingo winners by computer input of paper serial numbers or electronic verification of serial numbers., • Responsible for logging winner payout amounts to be verified with paymaster records. Runner: • Responsible for cash and other cash equivalents in assigned bank., • Assist new guests in playing Bingo games., • Participate as floor trainer for new team members., • Sell Bingo game cards and pull-tabs to Bingo guests., • Responsible for maintaining Bingo banks, pull tabs and Bingo paper., • Communicate with Bingo Caller to ensure proper game procedures are followed and winners are accurately processed., • Balance paper, pull tabs, and cash count at the end of shift., • Receive and verify cash bank with the Paymaster., • Receive and verity cash bank with the Bingo card room., • Responsible for returning all unsold games and cash to the specified location., • Verify winning cards when necessary: receive and verify Bingo payouts from the Bingo Paymaster and deliver cash winnings to guest. Minimum Requirements to Qualifications: • Must have High School Diploma or GED., • Two years' of Bingo experience preferred., • Minimum three (3) months of cashier experience preferred., • Strong communication skills in English and Spanish both written and oral. Other language skills a plus. Other Criteria: Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed. Skills and Abilities: • Ability to work independently with minimal supervision., • Ability to maintain effective relationships with the General Manager, Directors, Managers, guests and all staff., • Ability to speak publicly in an adult setting., • Ability to work under pressure in a fast paced, stressful environment., • Ability to meet multiple deadlines and multi-task., • Ability to have strong critical thinking, analytical and guest service skills., • Must possess a positive attitude with strong organizational qualities., • Ability to add, subtract, multiply and divide in all units of measure., • Ability to define problems, collect data, establish facts and draw conclusions., • Ability to understand complex instructions and material., • Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels., • Ability to work effectively with individuals and demonstrate teamwork., • Ability to maintain confidentiality., • Ability to follow and comply with established Casino guest service programs. Physical Demands: • While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, climb and bend for extended periods; reach with hands and arms; talk and listen on a regular basis., • The team member must be able to concentrate for prolonged periods., • Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception., • The team member must be able to communicate effectively in person or using telecommunications equipment., • The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator., • Occasionally lift and/or move up to 25 lbs. Work Environment: • Bingo hall, casino floor and normal office setting., • Frequent walking and standing in a smoke filled environment and frequent contact with the public., • Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day., • Extended hours and irregular shifts may be required including nights, weekends and holidays., • Must be able to perform under pressure and work long hours under stressful conditions., • May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members., • May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc., • Travel may be required to perform one or more essential functions of this position. Conditions of Employment: • Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times., • Must be able to provide authorization to work in the United States., • Must be at least 18 years of age., • Must have access to reliable transportation to commute to and from work., • Must comply with: KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC., • Must participate in tip reporting program