Lead Systems Technician- Service
2 days ago
West Palm Beach
Job DescriptionBenefits: • 401(k), • Company parties, • Competitive salary, • Dental insurance, • Employee discounts, • Free uniforms, • Health insurance, • Paid time off About ETC Florida ETC Florida is a leading provider of luxury residential technology solutions across South Florida. We specialize in smart home automation, lighting control, audio/video systems, networking, security, and custom integration for high-end homes and estates. For over 30 years, weve helped clients WOW & AMAZE in their homes by delivering reliable, beautifully integrated technology systems supported by an exceptional client experience. Our Core Values We are a team that is committed to: • SERVICE THE CLIENT ABOVE ALL ELSE, • BE SOLUTION ORIENTED, CREATIVE, AND INNOVATIVE, • BE POSITIVE, ENTHUSIASTIC & ENJOY WHAT YOU DO, • EXHIBIT HONESTY, RESPECT & INTEGRITY, • WORK AND ACT AS A TEAMThese values guide everything we dofrom how we communicate, to how we install, support, and maintain the systems entrusted to us. Position Overview The Systems Technician is a skilled field technician responsible for installing, configuring, and supporting mid-to-advanced AV, networking, automation, and low-voltage systems in luxury residential environments. This role requires strong technical knowledge, excellent craftsmanship, and the ability to work independently on site while also supporting Level 1 technicians and collaborating with senior team members. Responsibilities Installation & Configuration • Install AV, network, lighting control, automation, and low-voltage systems, • Assist with rack building, equipment wiring, panel terminations, and system integration, • Configure devices such as switches, WAPs, matrixes, amplifiers, and smart home components, • Support provisioning and system setup under guidance from Level 3 technicians or programming teamFieldwork & Client Support, • Perform system testing, troubleshooting, and on-site diagnostics, • Support clients with system orientation and minor system adjustments, • Maintain a clean, professional, and safe work environmentTeam Collaboration & Leadership, • Guide and mentor Level 1 technicians when needed, • Communicate clearly with project managers and engineers, • Report project progress, issues, and field conditions, • Represent ETC Florida professionally in clients' homesRequirements, • 5+ years of experience in AV, low-voltage integration, smart home systems, or networking, • Proficiency with wiring, terminations, troubleshooting, and device installation, • Strong understanding of signal flow, cable management, and best practices, • Ability to read wiring diagrams, floor plans, and line drawings, • Comfortable in both active construction sites and high-end residences, • Clean driving record and professional appearance, • Strong communication and client-facing skillsKey Attributes, • Takes pride in craftsmanship and attention to detail, • Calm and resourceful when problem-solving on site, • Self-driven, organized, and reliable, • Positive attitude and team-first mindset, • Eager to learn advanced systems, certifications, and new technologiesBenefits, • Competitive pay based on experience, • Health, dental, and vision insurance, • Paid time off & holidays, • Ongoing training and certification opportunities (CEDIA, manufacturer certifications), • Work on world-class luxury projects across South Florida, • Stable 30+ year company & SFBJ Best Places to WorkBenefits:, • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • Life insurance, • Paid time off, • Referral program, • Vision insurance