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Position Title: Housekeeping Supervisor Department: Housekeeping Reports To: Housekeeping Manager Location: Sidney Hotel Victoria Job Type: Full Time/ Permanent Schedule: 07:30 - 15:30. Pay rate: £13.50 -£14.00 p/h (depending on experience) We have an exciting job opportunity for the right candidate to join our housekeeping family at Sidney Hotel Victoria. If you have the right experience, knowledge and attitude for this position, we would love to hear from you! Job Summary: The Housekeeping Supervisor is responsible for overseeing the day-to-day operations of the housekeeping department. This includes managing housekeeping staff, ensuring cleanliness and maintenance of guest rooms, public areas, and other facilities, and ensuring that housekeeping standards are consistently met. The Housekeeping Supervisor ensures that the highest level of guest satisfaction is achieved by providing quality service, maintaining a safe and clean environment, and assisting in training and motivating the housekeeping team. Key Responsibilities: Supervision and Staff Management: Supervise and coordinate the activities of housekeeping staff. Assign duties to staff and ensure that work is completed according to established standards and schedules. Monitor staff performance and provide guidance and support as needed. Assist in the training, and development of housekeeping team members. Inspect guest rooms, public areas, and back-of-house areas to ensure cleanliness, safety, and maintenance standards are consistently met. Ensure that rooms are cleaned and prepared according to brand or facility standards, including restocking supplies, replacing linens, and checking for maintenance issues. Monitor cleanliness of corridors, lobbies, stairways, elevators, and other public spaces. Ensure proper inventory levels of cleaning supplies, linens, and equipment. Ensure that inventory is properly managed and stored. Track and report on usage of cleaning products to minimize waste. Guest Service: Respond promptly to guest requests or concerns regarding cleanliness or service. Ensure that guest rooms meet the specific requirements or special requests, such as additional amenities or preferences. Resolve any housekeeping-related guest complaints or issues in a professional and timely manner. Health, Safety, and Compliance: Ensure that housekeeping staff follow all safety protocols, including proper handling of cleaning chemicals and equipment. Maintain a safe working environment by ensuring that the team follows proper cleaning and safety procedures. Ensure compliance with all health, safety, and sanitation regulations and company policies. Communicative and Administrative Tasks: Monitor the performance of housekeeping staff, provide performance reviews, and recommend disciplinary actions when necessary. Assist in scheduling staff to ensure adequate coverage and efficient operations. Work closely with other departments, including Front Desk, Maintenance, to ensure smooth operations. Communicate effectively with the housekeeping team, managers, and other departments to address any issues or updates. Assist in training new housekeeping staff on standard operating procedures, safety practices, and guest service expectations. Qualifications: High school diploma or equivalent; a college degree in Hospitality Management or a related field is preferred. Proven experience (2+ years) in housekeeping or cleaning services, with at least 1 year in a supervisory role. Strong leadership skills with the ability to motivate and manage a team. Excellent organizational and time management skills. Attention to detail and commitment to maintaining high cleanliness standards. Ability to handle stressful situations and resolve conflicts effectively. Strong communication skills, both verbal and written. Knowledge of housekeeping operations, cleaning chemicals, and safety procedures. Ability to work flexible hours, including weekends and holidays.

Do you have a passion for maintaining a safe and clean environment in the interest of the public? Westway Trust is looking for dedicated and reliable experienced Cleaning Attendants to provide supervised access to the new public toilets located on Acklam Road, next to Portobello Market. As a member of the Cleaning Attendant team, you will play a crucial role in maintaining a clean, safe, and hygienic environment at all times. The role requires someone with a good physical stamina who is friendly, confident with an energetic approach to work and will be fully committed to achieving a consistent standard of cleanliness and appearance throughout the facility. We welcome applications from those who would be interested in working either full-time or part-time hours. Key responsibilities of the role include but are not limited to: - To open and lock the facility and return the key to the Trust’s offices. - Effectively and efficiently manage the access control system. - To ensure that all toilet cubicles (toilets seats, pans, urinals, basins and door furniture) are clean and fit-for use. - Properly clean all sanitary appliances, fittings, and areas on a regular basis as directed. - Sweep, wet mop, and floor polish designated areas. - Replenish towels, soaps, and toilet rolls as and when required and maintain cleaning equipment and supplies. - Coordinate and work positively in collaboration with other members of the cleaning team. - Ensure that all health and safety regulations and sanitation guidelines are adhered to. - Clean glass surfaces, mirrors, and windows. - Carry out periodic checks of the facility to ensure cleanliness and safety. - Report repairs and replacements that are required when encountered while cleaning. - Empty waste bins and replacing liners. Essential Experience, Skills and Attributes: - A minimum of 3 years of proven experience as a cleaner in any institution or organisation. - Good communication skills as a general cleaner is required to possess the ability to accept, understand, and follow instructions and to deal with users and the public in a professional manner. - Confident and energetic approach to work. - Adequate knowledge of cleaning chemicals and supplies. - A willingness to learn. - Attention to detail to perform a thorough job. - Ability to complete physically demanding tasks. - Integrity, reliability, and trustworthiness to work independently. Benefits of working with us: - Great location in the heart of Portobello, North Kensington - Generous holiday entitlement of 25 days per year + statutory bank holidays - Sick pay scheme - Investor in People (IiP) employer - Free gym membership at health club one minute walk from Westway Trust office - Pension scheme - Life Assurance - Season ticket / bicycle loan - Free eye test voucher This a a role of 35 hours per week, Monday to Friday between 9am and 6.30pm, with evening, weekend and some shift work. There is a rolling deadline for this position. We encourage applicants to submit their application as soon as possible, as this vacancy may be withdrawn at any time. An early application is therefore strongly recommended. We welcome applications from those who would be interested in working part-time or full-time.