Administrator/ Driver
1 day ago
Coventry
Job Title: Administrator Location: Coventry Hours: Full-time, Monday to Friday Shift: 8am - 4pm Pay Rate: £12.90 per hour. Start Date: ASAP Temporary for three months, but could lead to a fixed term contact thereafter, for the right candidate. MUST HAVE A FULL UK CLEAN DRIVING LICENCE Job Purpose: To receive and process files/documents recovered from solicitors. You will also make collections from clients and attend solicitor's offices to collect boxes of documents which are returned to Coventry, therefore a Full UK driving license will be required. Key Responsibilities: • Receive, assess and acknowledge incoming documentation and direct appropriately, • Log incoming post onto our in-house database and create physical files, • Link incoming documents to existing applications and update records, • Interrogate databases and spreadsheets to locate information regarding interventions, requests and files and documents., • Determine ownership of files and documents and the authority needed for the release, • To sift files and redact documents prior to release., • Handle incoming telephone calls and emails from clients and solicitors, provide updates on cases and explain actions needed and reasons why, • Taking responsibility for chasing information and keeping clients updated., • Support the intervention process, • Drive a van, • Attend third party sites to collect/deliver files, • As directed assist with loading and unloading of incoming and outgoing boxes and files, • Ensure any mechanical handling equipment is operated safely and securely, • Maintain accurate records and logbooks as per Capita's instructions, • Sort files and maintain accurate filing systems in line with agreed processes, • Ensure all aspects of confidentiality are strictly observed, • Ability to comply with Health & Safety instructions and guidance, • Provide support as and when required to the Team Leader including any other tasks which will be in line with customer and business needs., • Ensure all responsibilities to be carried out in line with local and company guidelines Key Skills & Qualifications: GCSE Maths and English • Full UK Driving License - Willingness to Travel, • Good knowledge of MS office and a working knowledge of general IT systems, • Excellent communication skills both oral and written with the ability to communicate at all levels, • Excellent customer service skills - the ability to effectively communicate clearly with demanding customers, • Excellent attention to detail with the ability to work accurately under pressure and "right first time" approach, • Excellent organisational skills, ability to prioritise work and multi-task, • Ability to work to tight deadlines, • Ability to follow processes and procedures, • Ability to work with minimal supervision on routine matters but recognise when escalation or further guidance is needed, • Ability to work as part of a team, • Ability to work flexibly in a changing environment with a "can do" attitude with all tasks in line with customer and business requirements, • Experience of manual handling, • Ability to identify risks and apply health and safety procedures, • Flexibility with hours - may be required to work overtime If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you. Rewards & Benefits: • Attractive pay rates, • Full paid training, • Instant access to Blue Arrow training portal, • Auto enrolment in pension scheme, • 28 days paid holiday All applications will be subject to pre-employment and referencing checks, inclusive of paid for DBS. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people