Housing Officer
10 days ago
Gloucester
About the Role We are currently recruiting for an experienced Housing Officer to join a fast-paced, generic housing team. This is a varied, hands-on position suited to a confident professional who is comfortable managing their own caseload and dealing with a wide range of tenancy-related matters. This is a fully office and patch-based role, requiring regular on-site presence and direct engagement with residents. Key Responsibilities Tenancy Management • Manage a portfolio of tenancies, ensuring residents adhere to tenancy agreements, • Carry out tenancy audits and routine property inspections, • Respond to general tenancy enquiries and resolve issues effectively Income & Arrears Management • Monitor rent accounts and take appropriate action to address arrears, • Support residents experiencing financial hardship and refer to support services where appropriate Anti-Social Behaviour (ASB) • Investigate reports of ASB and manage cases through to resolution, • Work in partnership with relevant agencies and take enforcement action where required Safeguarding & Complex Cases • Identify and manage complex tenancy issues, including vulnerable residents and hoarding cases, • Liaise with external partners such as police, social care, and health services to provide coordinated support Customer Service & Administration • Provide responsive and professional customer service, including phone and casework support, • Maintain accurate records, case notes, and documentation, • Ensure all work is carried out in line with policies and procedures Person Specification Essential Experience & Skills: • Demonstrable experience working as a Housing Officer within a UK Local Authority, • Strong knowledge of tenancy management, rent arrears recovery, and ASB case handling, • Experience managing complex and sensitive cases, • Ability to work independently and manage a diverse workload, • Excellent communication and interpersonal skills, • Experience working with external partners such as police, social services, and healthcare professionals If you're interested please apply