ServiceNow Implementation Specialist
5 days ago
Sheffield
A global business and technology transformation partner is looking to hire a ServiceNow Implementation Specialist to join their brand new team. WARNING: for this role candidates who require company support to legally live and work in the UK cannot be considered. To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years. Role is remote / flexible UK wide (you might be requested to go to the nearest office to you from time to time) Hiring process: two steps Salary- up to £75,000 annually DOE Direct hire full time employee opportunity (B2B contract is not available). About the role: You will take part of the: Technical Development - Design and develop solutions for ServiceNow workflow applications, including: • Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal, • Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), • Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery- (MUST BE IN THE CV) User Experience - Utliise ServiceNow's Experience Layer components to build modern, intuitive user interfaces • Configure and enhance the Next Experience UI for tailored and seamless interactions, • Use UI Builder and Service Portal to deliver role-based dashboards and customised workflows that meet client-specific requirements Integration and Data Management • Integrate ServiceNow applications with external systems (e.g., CRMs, HR systems, and eCommerce platforms) using REST/SOAP APIs and IntegrationHub., • Manage data migration and ensure alignment across ServiceNow modules and external systems for consistent data integrity., • Workflow data fabric and RaptorDB Experience you need to have: • ServiceNow Expertise: Proven experience with the ServiceNow platform, focusing on Customer Experience, Technology Experience, and Employee Experience workflows., • Customer and Employee Insights: o Deep understanding of customer journey optimization, including touchpoints in marketing, sales, and commerce. o Strong knowledge of employee lifecycle touch points, such as onboarding, daily productivity, and career development. • Technical Proficiency: Proficiency in JavaScript, HTML, CSS, and ServiceNow-specific tools like Glide API, Flow Designer, and IntegrationHub., • Integration Skills: Expertise in integrating ServiceNow with external systems to create end-to-end workflows., • Communication and Collaboration: Ability to translate technical concepts into business outcomes and work effectively with diverse teams., • Problem-Solving: Analytical mindset with the ability to troubleshoot complex issues and deliver innovative solutions. We offer an attractive referral scheme for placements we make (Terms & Conditions apply). ___ so if you know anyone in your network who might be suitable or is looking for a specific role, please refer them to me. Apply here if you would like to join a professional community of experts, who have got your back and will support you, every step of the way.