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Operations Business Manager - Repairs Aylesbury, Buckinghamshire - Hybrid £63,000 per annum Permanent, Full Time Are you looking for an exciting opportunity to make a difference in the housing community? We are looking for a skilled and motivated Operations Business Manager - Repairs to join our Operations (Property) team and to help us achieve our social mission. About the role… Within the role you will ensure the delivery of a high-performing, cost-effective service that meets all legal, regulatory and statutory requirements. You’ll oversee performance monitoring, drive service improvements, and manage both in-house operatives and external contractors to ensure work meets our standards. You’ll be responsible for inspections, budgeting, compliance and resolving customer complaints, ensuring lessons learned drive continuous improvement. You’ll also take part in the out-of-hours rota, ensuring urgent issues are handled efficiently. A strong focus on Health & Safety is essential, and you’ll work in line with Fairhive policies, particularly those relating to Responsive Repairs, Voids Maintenance and the Asset Management Framework. This is a great opportunity for an experienced leader who can deliver high standards, motivate teams and ensure a responsive, customer-focused service. About you We’re looking for someone with: • A degree, or technical experience, built on through substantial experience in a variety of settings, • An HND in Building Surveying or equivalent, • Experience of repairs within a social housing environment, • Experience of managing trade operatives within a repairs team, • Strong verbal and written communication skills, • Excellent organisational, time management, administrative and prioritisation skills For more information, please refer to the attached job description. About us At Fairhive Homes, we’re driven by a simple yet powerful vision: “Homes for Living, Communities for Life” This isn’t just what we do; it’s what we strive for every day. As a non-profit housing association, we’re dedicated to providing affordable housing to over 20,000 individuals in our community. Our residents are truly at the heart of everything we do. We are dedicated to supporting our residents and neighbourhoods. Whether we are maintaining our high-quality homes or building new ones, our mission is to foster thriving communities where everyone feels welcome and can proudly say, 'This is my home.' We believe that a strong community starts with quality housing, and we’re here to make that vision a reality. In this role, you’ll have the opportunity to develop your career in an empowering environment where your contributions are valued and recognised. At Fairhive, we invest in your wellbeing. You can join our Health Cash plan which enables you to claim money back against a wide range of services and treatments. We believe that flexibility fosters a more productive and enjoyable working environment. Therefore, depending on the role requirements, we offer flexible working conditions that help you balance your work and life! You’ll be part of a mission-driven organisation that makes a tangible difference in the community, allowing you to feel fulfilled in your work every day. Our commitment to you We’re focused on creating a workplace that celebrates inclusivity and diversity. We want everyone to feel comfortable bringing their true selves to work, contributing their unique perspectives and talents. We recognise that our differences are what make us stronger and are committed to having our teams reflect the diverse communities we serve. Your unique experiences and insights are exactly what we’re looking for. We are really proud of our initiatives to become an employer of choice, whether it’s coming along to one of our Menopause Café’s, becoming one of our Neurodiversity Champions or joining one of our inclusion lunches and learn sessions. Plus, our supportive team culture and active social committee mean you’ll always have a strong network of people around you! Take a look at our LinkedIn profile to learn more about what our colleagues have been talking about or championing this year. Ready to Apply? We understand that not every candidate will tick every box on our list. If your experience looks a bit different from what we’re looking for, but you believe you can bring something valuable to the role, we still want to hear from you! If you’re ready to take the next step in your career and work in an environment that values your contributions, please apply, we can’t wait to meet you! The closing date for applications will be 21st April 2026 but we might close it early if we find the right person before this date.

Location: Aylesbury Salary: £38,753 - £46,018 Reference number: BUC14774 Contract type: Fixed Term / Secondment Working hours: Full Time Are you passionate about improving the environment and addressing climate change? We are seeking an experienced and motivated Flood Projects Officer (NFM) to lead the delivery of innovative Natural Flood Management (NFM) projects across Buckinghamshire. This is an exciting opportunity to deliver strategic flood resilience projects that benefit communities, wildlife and the wider natural environment. This is a 12-month Secondment/ Fixed-Term contract opportunity. The Climate Change and Flood Risk Management (CCFRM) Team plays a central role in delivering sustainable solutions that protect our communities and enhance our natural landscapes. Working collaboratively with internal teams, the Environment Agency, water companies and other community partners, we develop forward thinking approaches to flood risk management, and climate change mitigation and adaptation. You’ll be joining a committed team that is ambitious, collaborative and proud to deliver meaningful, long-term impacts. The CCFRM Team manages local flood risk to ensure delivery of statutory responsibilities, associated with the Council’s role as the Lead Local Flood Authority (LLFA). The Team is comprised of the Flood Management Team, the Sustainable Drainage Systems (SuDS) Team, Project Groundwater and the Flood Capital Programme Team. The Flood Capital Programme Team carries out the Councils non-statutory function of identifying, funding and delivering a programme of capital projects (including NFM projects) to reduce flood risk to residential properties within Buckinghamshire, along with delivering other benefits, such as environmental enhancements where possible. This is a commitment made by the Council in our Local Flood Risk Management Strategy (2023) which is supported by a capital funding allocation: The role is responsible for progressing flood risk management NbS projects through all life-cycle stages, ensuring effective supplier procurement and contract management, and maintaining robust information and financial management, including securing and monitoring grant funding. The Flood Capital Programme develops and delivers a range of flood risk mitigation schemes from the more engineered solutions such as culvert replacement, to catchment resilience options like NFM, sustainable drainage systems (SuDS) and property flood resilience. The Officer will also provide specialist NFM advice to internal and external teams, where required, and act as the primary point of contact for NbS within the team, including attending relevant catchment partnerships and other relevant stakeholder meetings. The Officer will build strong working relationships across the Council to embed and promote NbS within wider initiatives, such as the tree-planting programme, Local Nature Recovery Strategy, Environment and Climate Change Strategy, Biodiversity Net Gain, the Natural Environment Partnership, and the Buckinghamshire Highways Capital Drainage Programme. Alex Beckett, Climate Change & Flood Risk Manager said “This substantial role leads on the implementation of pioneering high impact projects that will make a huge difference to communities at risk of flooding. It is a great opportunity for a dynamic self-starter with an impressive background in flood risk management and project delivery.” Key Responsibilities • Lead and project manage flood risk management nature-based solution schemes, ensuring delivery on time, within budget, and to the required quality standards., • Produce and maintain essential project documentation including project briefs, procurement specifications, supplier contracts, initiation documents, risk registers, and financial plans, communications and project plans., • Support the development of a countywide strategic approach to NFM and contribute to a pipeline of future projects aligned to flood risk management and wider environmental programmes., • Work with the Environment Agency, water companies and other internal and external stakeholders to identify opportunities and develop business cases to secure funding., • Manage procurement processes, commission contractors and consultants, and oversee contract performance., • Monitor project budgets, report on expenditure, and escalate issues where required., • Coordinate internal and external partners, providing specialist advice on NFM, project delivery and funding requirements., • Lead communications for assigned projects, ensuring effective engagement with councillors, partners and local communities., • relevant experience and technical skills in NbS and project management., • an understanding of the roles and responsibilities of the Lead Local Flood Authority, with knowledge of relevant legislation and policies in flood risk management., • a good understanding of the various flood risk mechanisms., • an understanding of public procurement policies., • excellent planning and organisation skills with the ability to manage and prioritise work to meet deadlines., • excellent interpersonal skills and experience of building and maintaining relationships with a broad range of stakeholders., • an ability to represent the service area, both internally and externally., • strong, negotiation, communication and presentation skills., • project management skills and experience in budget and contract management., • an ability to provide authoritative specialist advice under pressure. Any Desk As an ‘any-desk’ worker, you’ll need to be connected to our network to access digital folders and resources, but this can either be from home or an office location when required. You will be required to work from the office at least twice a week, depending on your role and team requirements. The role is likely to require some days or occasional evenings out on site or in the community – for example, attending flood group meetings, flood forums or multi-agency events. Interview date: TBC Interview-type / process: In person at Walton Street Offices, Walton Street, Aylesbury, Bucks, HP20 1UA or via MS Teams. For additional information or an informal conversation about this role or the team’s work, please contact Lee Sencier (___ ; 01494 586432) or Louise Bower (___) This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare: We understand that candidates may use AI tools to assist with their applications. While we welcome innovation, we expect all submissions to reflect your own experience, skills, and achievements accurately. Please ensure your application is truthful and demonstrates your personal capabilities, as this will be assessed during the selection process. We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible. We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy. By joining Buckinghamshire Council, you can expect: • a fair and inclusive culture, • the chance to really make a difference to those around you, • health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops, • a unified voice through our Employee Representative Group, • ongoing support, and the opportunity to develop and progress in your career with us From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments. We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone. Our Planning, Growth and Sustainability directorate works with partners to help shape the future of Buckinghamshire. We deliver services on planning, economic growth, regeneration, strategic infrastructure, transport and property. Our key priorities include developing the economic narrative for Bucks, creating more jobs and delivering the right infrastructure to help businesses and residents thrive. We also aim to provide a proactive planning service that is responsive, whilst making the best use of the Council’s land and property portfolio. This will in turn support community services and create housing, jobs, regeneration and income to support public services. It’s a great time to join one of our teams. As part of the Planning, Growth and Sustainability function you will not only get to help shape the economic future of Buckinghamshire; you’ll also be involved in delivering high-profile development projects and work on some of the biggest infrastructure projects in the UK. You will support us to deliver the results that our local residents and businesses deserve. Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.

Location: Aylesbury Salary: £38,753 - £46,018 Reference number: BUC14774 Contract type: Fixed Term / Secondment Working hours: Full Time Are you passionate about improving the environment and addressing climate change? We are seeking an experienced and motivated Flood Projects Officer (NFM) to lead the delivery of innovative Natural Flood Management (NFM) projects across Buckinghamshire. This is an exciting opportunity to deliver strategic flood resilience projects that benefit communities, wildlife and the wider natural environment. This is a 12-month Secondment/ Fixed-Term contract opportunity. The Climate Change and Flood Risk Management (CCFRM) Team plays a central role in delivering sustainable solutions that protect our communities and enhance our natural landscapes. Working collaboratively with internal teams, the Environment Agency, water companies and other community partners, we develop forward thinking approaches to flood risk management, and climate change mitigation and adaptation. You’ll be joining a committed team that is ambitious, collaborative and proud to deliver meaningful, long-term impacts. The CCFRM Team manages local flood risk to ensure delivery of statutory responsibilities, associated with the Council’s role as the Lead Local Flood Authority (LLFA). The Team is comprised of the Flood Management Team, the Sustainable Drainage Systems (SuDS) Team, Project Groundwater and the Flood Capital Programme Team. The Flood Capital Programme Team carries out the Councils non-statutory function of identifying, funding and delivering a programme of capital projects (including NFM projects) to reduce flood risk to residential properties within Buckinghamshire, along with delivering other benefits, such as environmental enhancements where possible. This is a commitment made by the Council in our Local Flood Risk Management Strategy (2023) which is supported by a capital funding allocation: The role is responsible for progressing flood risk management NbS projects through all life-cycle stages, ensuring effective supplier procurement and contract management, and maintaining robust information and financial management, including securing and monitoring grant funding. The Flood Capital Programme develops and delivers a range of flood risk mitigation schemes from the more engineered solutions such as culvert replacement, to catchment resilience options like NFM, sustainable drainage systems (SuDS) and property flood resilience. The Officer will also provide specialist NFM advice to internal and external teams, where required, and act as the primary point of contact for NbS within the team, including attending relevant catchment partnerships and other relevant stakeholder meetings. The Officer will build strong working relationships across the Council to embed and promote NbS within wider initiatives, such as the tree-planting programme, Local Nature Recovery Strategy, Environment and Climate Change Strategy, Biodiversity Net Gain, the Natural Environment Partnership, and the Buckinghamshire Highways Capital Drainage Programme. Alex Beckett, Climate Change & Flood Risk Manager said “This substantial role leads on the implementation of pioneering high impact projects that will make a huge difference to communities at risk of flooding. It is a great opportunity for a dynamic self-starter with an impressive background in flood risk management and project delivery.” Key Responsibilities • Lead and project manage flood risk management nature-based solution schemes, ensuring delivery on time, within budget, and to the required quality standards., • Produce and maintain essential project documentation including project briefs, procurement specifications, supplier contracts, initiation documents, risk registers, and financial plans, communications and project plans., • Support the development of a countywide strategic approach to NFM and contribute to a pipeline of future projects aligned to flood risk management and wider environmental programmes., • Work with the Environment Agency, water companies and other internal and external stakeholders to identify opportunities and develop business cases to secure funding., • Manage procurement processes, commission contractors and consultants, and oversee contract performance., • Monitor project budgets, report on expenditure, and escalate issues where required., • Coordinate internal and external partners, providing specialist advice on NFM, project delivery and funding requirements., • Lead communications for assigned projects, ensuring effective engagement with councillors, partners and local communities., • relevant experience and technical skills in NbS and project management., • an understanding of the roles and responsibilities of the Lead Local Flood Authority, with knowledge of relevant legislation and policies in flood risk management., • a good understanding of the various flood risk mechanisms., • an understanding of public procurement policies., • excellent planning and organisation skills with the ability to manage and prioritise work to meet deadlines., • excellent interpersonal skills and experience of building and maintaining relationships with a broad range of stakeholders., • an ability to represent the service area, both internally and externally., • strong, negotiation, communication and presentation skills., • project management skills and experience in budget and contract management., • an ability to provide authoritative specialist advice under pressure. Any Desk As an ‘any-desk’ worker, you’ll need to be connected to our network to access digital folders and resources, but this can either be from home or an office location when required. You will be required to work from the office at least twice a week, depending on your role and team requirements. The role is likely to require some days or occasional evenings out on site or in the community – for example, attending flood group meetings, flood forums or multi-agency events. Interview date: TBC Interview-type / process: In person at Walton Street Offices, Walton Street, Aylesbury, Bucks, HP20 1UA or via MS Teams. For additional information or an informal conversation about this role or the team’s work, please contact Lee Sencier (___ ; 01494 586432) or Louise Bower (___) This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare: We understand that candidates may use AI tools to assist with their applications. While we welcome innovation, we expect all submissions to reflect your own experience, skills, and achievements accurately. Please ensure your application is truthful and demonstrates your personal capabilities, as this will be assessed during the selection process. We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible. We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy. By joining Buckinghamshire Council, you can expect: • a fair and inclusive culture, • the chance to really make a difference to those around you, • health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops, • a unified voice through our Employee Representative Group, • ongoing support, and the opportunity to develop and progress in your career with us From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments. We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone. Our Planning, Growth and Sustainability directorate works with partners to help shape the future of Buckinghamshire. We deliver services on planning, economic growth, regeneration, strategic infrastructure, transport and property. Our key priorities include developing the economic narrative for Bucks, creating more jobs and delivering the right infrastructure to help businesses and residents thrive. We also aim to provide a proactive planning service that is responsive, whilst making the best use of the Council’s land and property portfolio. This will in turn support community services and create housing, jobs, regeneration and income to support public services. It’s a great time to join one of our teams. As part of the Planning, Growth and Sustainability function you will not only get to help shape the economic future of Buckinghamshire; you’ll also be involved in delivering high-profile development projects and work on some of the biggest infrastructure projects in the UK. You will support us to deliver the results that our local residents and businesses deserve. Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.

Account Manager Location: Aylesbruy Job Type: Full-time, Permanent Salary: £32,000 An exciting opportunity has arisen for an Account Manager to join a growing business based in Aylesbury. This role will involve managing client relationships while coordinating day-to-day orders, deliveries, and fulfilment activity. The successful candidate will be responsible for ensuring excellent service delivery and identifying opportunities to support account growth. Key Responsibilities Managing and developing relationships with key clients Acting as the main point of contact for customer queries and requests Processing and managing daily 3PL orders and deliveries across multiple systems Booking couriers and coordinating shipments Handling stock queries including transfers, damages, and tracking information Identifying opportunities for upselling and cross-selling services Organising and coordinating kitting projects, including quoting and invoicing Liaising with warehouse and goods-in teams regarding deliveries Responding to emails and handling inbound/outbound calls Requirements Previous Account Management, Customer Service or Client Support experience Experience within logistics, fulfilment, or supply chain would be advantageous Strong organisational and administrative skills Excellent communication and relationship-building ability Comfortable working with multiple systems and managing a bus...

Job Title: Customer Services Advisor Reports to: Office Manager Location: LWC London Brief Overview To complete a daily Out Bound Diary, building relationships with Customers. Also processing any orders from incoming calls, emails & answer machine. Taking a high volume of incoming calls which include customer complaints, queries, orders etc, contacting potential customers, order processing and arranging deliveries Taking part in regular Promotional Drives, up selling from Promotional Brochure on all calls. Utilising all available reports & systems. Core Duties Building relationships with weekly telesales Out Bound customers, being a regular point of contact Ability to convert Incoming calls to Planned Out Bound calls. To ensure high standards of customer services, taking and inputting orders efficiently and accurately. To have a clear and personable telephone manner. Take ownership of solving customer issues through pro-active customer service. To promote the sale of LWC Drinks own brand products To retain strong relationships with account managers, helping them in acquiring new business and work on composite selling to Customers on their area's. To promote from our promotional brochure and up sell specific drives. Understanding the need to target specific Customers with products that are relevant to them. Responsible for cert...

Cityworx are partnering with a high quality and CQC rated Outstanding Live in Care provider . We are currently seeking an experienced Registered Manager to lead the high-quality live-in care service supporting individuals with age-related conditions, neurological conditions, and spinal injuries. This is an exciting opportunity for a confident and capable leader to take full operational responsibility for a specialist service delivering complex care in the community. The role requires someone who combines strong regulatory knowledge, leadership capability, and a genuine passion for delivering outstanding care. We are particularly interested in candidates who have previous experience within live-in care, although applicants from complex domiciliary care or specialist community services will also be considered. A clinical background, particularly nursing, would be highly advantageous given the complexity of the care delivered. However, strong non-clinical leaders with the right operational and regulatory experience will also be considered. As the Registered Manager you will be responsible for the overall leadership, performance and regulatory compliance of the service, ensuring the delivery of safe, responsive and person-centred care. You will work closely with senior leadership while leading a dedicated care team to ensure exceptional care outcomes, strong governance, and sustainable service growth. Key responsibilities include: • Leading the day-to-day management of a live-in domiciliary care service, • Maintaining full compliance with CQC regulations and quality standards, • Managing safeguarding, incident management and continuous improvement processes, • Recruiting, developing and supporting a high-performing care team, • Overseeing assessments, care planning and service delivery, • Building strong relationships with clients, families, healthcare professionals and commissioners, • Supporting service growth through referrals, partnerships and local engagement, • Monitoring service performance and implementing improvements where required

Are you a professional, articulate and strategic newbusiness sales hunter, not spray and pray but able to target, identify and engage with key stakeholders? You'll have a track record of selling innovative software or hardware technology into the UK Public Sector and thrive on opening doors, building influence, and winning complex deals. If you're motivated by growth, impact, and autonomy - this is the opportunity that will truly stretch and reward you. BASIC SALARY: £55,000 - £60,000 BENEFITS: · £10,000 Bonus · Company Car Or Car Allowance · Comprehensive Benefits Package LOCATION: Home based in the UK, covering the UK. You will eventually cover Singapore, Malaysia, Thailand, Indonesia, and Vietnam COMMUTABLE LOCATIONS: Luton, Watford, Milton Keynes, Aylesbury, Letchworth Garden City, Bedford, Welwyn Garden City. JOB DESCRIPTION: Sales Manager, Business Development Manager - Software, Hardware, Public Sector You will join an established and experienced tight-knit team; your first 12 months will be spent training, learning on the job, and understanding our business model, industry and product. KEY RESPONSIBILITIES: Sales Manager, Business Development Manager - Software, Hardware, Public Sector As our Business Development Manager, you will be : · Proactively identifying, targeting, and securing new business (75%) and Account Management (25%), across the UK Public Sector. · Leading the full sales cycle: lead generation, solution positioning, demos, bid/tender activity, and closing (from 1-12 months). · Mapping key stakeholders and build strong, lasting client relationships in a partnership approach through Proof of Concept, a partnership approach, and ultimately becoming a trusted advisor. · Collaborating closely with product and technical teams to shape proposals and demonstrations. · Targeting Local Councils, and National Accounts such as Insolvency Agency, DVSA, and other Government departments. Orders values in the region of £200k recurring SAAS revenue. · Monitoring pipeline health, market trends and competitor activity to help refine strategy. Within your first 12 months, international travel will be quite limited, and it will increase thereafter. PERSON SPECIFICATION: Sales Manager, Business Development Manager - Software, Hardware, Public Sector To be successful in your application, you will have a proven hunterstyle business development background, ideally selling IT software, hardware, digital solutions, or technical platforms. In addition to this you will be able to demonstrate: · Strong experience selling into the UK Public Sector, particularly policing, justice, defence, emergency services, or central government. · Comfortable with longer, consultative sales cycles (from 1-12 months), frameworks, and procurement pathways. · Highly selfmotivated, commercially sharp, and adept at building trust with senior stakeholders. · Ability to travel for client engagements when required. OUR COMPANY: We are a specialist provider of advanced digital recording and evidentialcapture solutions, trusted by frontline professionals across law enforcement, central government, and wider public services. Our products are relied upon in highstakes environments where accuracy, integrity, and reliability aren't negotiable. As we continue to expand across the UK and then Asia, we are hiring a Business Development Manager to drive new business growth in the public sector-focusing on police forces, local councils, central government departments, emergency services, and local authorities. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Sales Manager, SAAS, Sales Executive, Account Manager, Sales Representative, Business Development Manager, Software, Hardware, Local Authorities, Public Sector INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JK18431, Wallace Hind Selection

Account Manager – Water Hygiene / Legionella Aylesbury + hybrid working Up to £50,000 + OTE £65,000 (uncapped commission on upselling & cross-selling) + benefits Looking to move into a client-focused role where your technical knowledge is genuinely valued? This is a great opportunity to step away from purely hands-on work and into a position focused on client management, retention and growth. You’ll be joining a well-established, privately owned compliance business with a strong reputation in the water hygiene and Legionella sector. Known for their client-first approach, they work closely with organisations across commercial, healthcare, education and public sector environments — focusing on long-term partnerships rather than transactional service delivery. The Role A client-facing position focused on managing and developing existing accounts, ensuring high levels of service delivery and identifying opportunities to grow relationships. This is not a cold sales role — it’s about building trust, retaining business and using your technical knowledge to naturally identify additional work. Responsibilities include: • Managing a portfolio of water hygiene / Legionella clients, • Acting as the main point of contact for client queries and support, • Conducting review meetings and ensuring service delivery standards are met, • Identifying upsell and cross-sell opportunities across services, • Liaising with internal teams to coordinate works and resolve issues, • Providing technical guidance and compliance support to clients What They’re Looking For • Background in Legionella risk assessing, water hygiene or water treatment, • Strong understanding of compliance and water systems, • Experience in a client-facing, supervisory or senior engineering role (or ready to step into one), • Commercial awareness with the ability to spot opportunities, • Full UK driving licence What’s On Offer • £50,000 basic salary, • OTE £65,000+ (uncapped commission on upselling & cross-selling), • 25 days holiday + bank holidays, • Hybrid working, • Company car / allowance, • Pension scheme, • Clear progression into senior account management or leadership roles, • Supportive, well-structured environment, • Opportunity to move away from heavy site work into a more strategic, client-led role Commutable Locations: High Wycombe, Hemel Hempstead, Watford, Milton Keynes, Oxford, Luton, Leighton Buzzard, Amersham, Chesham, Bicester, Buckingham, Thame, Princes Risborough Keywords: Account Manager, Water Hygiene, Legionella, Legionella Risk Assessor, Water Treatment, Client Management, Account Management, Compliance, L8, HSG274, Water Safety, FM, Building Services, Service Delivery, Upselling, Cross-selling, Client Retention, Technical Account Manager