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Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do • Design and implement scalable APIs and backend services, primarily in Scala, to integrate ML models into production systems and deliver personalised experiences., • Real time data processing and gRPC microservices (Typelevel stack)., • Take end-to-end ownership of services, from development to production operations, • Optimising the performance of the application in the cloud environments, • Creating/improving automated pipelines that support our Continuous Delivery process, • Build, scale and maintain large scale cloud-based services, • Work closely with data scientists, ML engineers, and product teams to align technical solutions with business goals., • Refining the team processes to continuously integrate and working towards a continuously deliverable application., • Championing best practices to develop clean, resilient code that performs at serious scale., • Coaching and providing feedback to fellow developers.What you'll bring, • Strong software engineering skills with experience in Scala, ideally the typelevel stack (bonus if you have exposure to Golang and Python)., • Interest in machine learning, personalisation systems and cloud technology - even if you haven't worked extensively in ML before., • Demonstrated experience designing, implementing, deploying, and maintaining production-grade APIs and backend services, including responsibility for reliability, performance, and on-call support., • Hands-on experience working with data processing frameworks and distributed systems used to ingest, process, and store large-scale datasets, with an understanding of scalability, fault tolerance, and performance considerations., • Practical experience with modern software development practices, including automated CI/CD pipelines, containerisation technologies (e.g., Docker), and deploying applications to cloud environments (e.g., AWS or GCP)., • Ability to collaborate effectively across teams and communicate technical concepts clearly., • A problem-solving mindset and eagerness to learn new technologies and approaches., • Ability to challenge technical choices, architecture, tools and processesTeam overview Global OTT Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences · Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do • Design and implement scalable APIs and backend services, primarily in Scala, to integrate ML models into production systems and deliver personalised experiences., • Real time data processing and gRPC microservices (Typelevel stack)., • Take end-to-end ownership of services, from development to production operations, • Optimising the performance of the application in the cloud environments, • Creating/improving automated pipelines that support our Continuous Delivery process, • Build, scale and maintain large scale cloud-based services, • Work closely with data scientists, ML engineers, and product teams to align technical solutions with business goals., • Refining the team processes to continuously integrate and working towards a continuously deliverable application., • Championing best practices to develop clean, resilient code that performs at serious scale., • Coaching and providing feedback to fellow developers.What you'll bring, • Strong software engineering skills with experience in Scala, ideally the typelevel stack (bonus if you have exposure to Golang and Python)., • Interest in machine learning, personalisation systems and cloud technology - even if you haven't worked extensively in ML before., • Demonstrated experience designing, implementing, deploying, and maintaining production-grade APIs and backend services, including responsibility for reliability, performance, and on-call support., • Hands-on experience working with data processing frameworks and distributed systems used to ingest, process, and store large-scale datasets, with an understanding of scalability, fault tolerance, and performance considerations., • Practical experience with modern software development practices, including automated CI/CD pipelines, containerisation technologies (e.g., Docker), and deploying applications to cloud environments (e.g., AWS or GCP)., • Ability to collaborate effectively across teams and communicate technical concepts clearly., • A problem-solving mindset and eagerness to learn new technologies and approaches., • Ability to challenge technical choices, architecture, tools and processesTeam overview Global OTT Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences · Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do • Design and implement scalable APIs and backend services, primarily in Scala, to integrate ML models into production systems and deliver personalised experiences., • Real time data processing and gRPC microservices (Typelevel stack)., • Take end-to-end ownership of services, from development to production operations, • Optimising the performance of the application in the cloud environments, • Creating/improving automated pipelines that support our Continuous Delivery process, • Build, scale and maintain large scale cloud-based services, • Work closely with data scientists, ML engineers, and product teams to align technical solutions with business goals., • Refining the team processes to continuously integrate and working towards a continuously deliverable application., • Championing best practices to develop clean, resilient code that performs at serious scale., • Coaching and providing feedback to fellow developers.What you'll bring, • Strong software engineering skills with experience in Scala, ideally the typelevel stack (bonus if you have exposure to Golang and Python)., • Interest in machine learning, personalisation systems and cloud technology - even if you haven't worked extensively in ML before., • Demonstrated experience designing, implementing, deploying, and maintaining production-grade APIs and backend services, including responsibility for reliability, performance, and on-call support., • Hands-on experience working with data processing frameworks and distributed systems used to ingest, process, and store large-scale datasets, with an understanding of scalability, fault tolerance, and performance considerations., • Practical experience with modern software development practices, including automated CI/CD pipelines, containerisation technologies (e.g., Docker), and deploying applications to cloud environments (e.g., AWS or GCP)., • Ability to collaborate effectively across teams and communicate technical concepts clearly., • A problem-solving mindset and eagerness to learn new technologies and approaches., • Ability to challenge technical choices, architecture, tools and processesTeam overview Global OTT Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences · Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do • Design and implement scalable APIs and backend services, primarily in Scala, to integrate ML models into production systems and deliver personalised experiences., • Real time data processing and gRPC microservices (Typelevel stack)., • Take end-to-end ownership of services, from development to production operations, • Optimising the performance of the application in the cloud environments, • Creating/improving automated pipelines that support our Continuous Delivery process, • Build, scale and maintain large scale cloud-based services, • Work closely with data scientists, ML engineers, and product teams to align technical solutions with business goals., • Refining the team processes to continuously integrate and working towards a continuously deliverable application., • Championing best practices to develop clean, resilient code that performs at serious scale., • Coaching and providing feedback to fellow developers.What you'll bring, • Strong software engineering skills with experience in Scala, ideally the typelevel stack (bonus if you have exposure to Golang and Python)., • Interest in machine learning, personalisation systems and cloud technology - even if you haven't worked extensively in ML before., • Demonstrated experience designing, implementing, deploying, and maintaining production-grade APIs and backend services, including responsibility for reliability, performance, and on-call support., • Hands-on experience working with data processing frameworks and distributed systems used to ingest, process, and store large-scale datasets, with an understanding of scalability, fault tolerance, and performance considerations., • Practical experience with modern software development practices, including automated CI/CD pipelines, containerisation technologies (e.g., Docker), and deploying applications to cloud environments (e.g., AWS or GCP)., • Ability to collaborate effectively across teams and communicate technical concepts clearly., • A problem-solving mindset and eagerness to learn new technologies and approaches., • Ability to challenge technical choices, architecture, tools and processesTeam overview Global OTT Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences · Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do • Design and implement scalable APIs and backend services, primarily in Scala, to integrate ML models into production systems and deliver personalised experiences., • Real time data processing and gRPC microservices (Typelevel stack)., • Take end-to-end ownership of services, from development to production operations, • Optimising the performance of the application in the cloud environments, • Creating/improving automated pipelines that support our Continuous Delivery process, • Build, scale and maintain large scale cloud-based services, • Work closely with data scientists, ML engineers, and product teams to align technical solutions with business goals., • Refining the team processes to continuously integrate and working towards a continuously deliverable application., • Championing best practices to develop clean, resilient code that performs at serious scale., • Coaching and providing feedback to fellow developers.What you'll bring, • Strong software engineering skills with experience in Scala, ideally the typelevel stack (bonus if you have exposure to Golang and Python)., • Interest in machine learning, personalisation systems and cloud technology - even if you haven't worked extensively in ML before., • Demonstrated experience designing, implementing, deploying, and maintaining production-grade APIs and backend services, including responsibility for reliability, performance, and on-call support., • Hands-on experience working with data processing frameworks and distributed systems used to ingest, process, and store large-scale datasets, with an understanding of scalability, fault tolerance, and performance considerations., • Practical experience with modern software development practices, including automated CI/CD pipelines, containerisation technologies (e.g., Docker), and deploying applications to cloud environments (e.g., AWS or GCP)., • Ability to collaborate effectively across teams and communicate technical concepts clearly., • A problem-solving mindset and eagerness to learn new technologies and approaches., • Ability to challenge technical choices, architecture, tools and processesTeam overview Global OTT Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences · Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do • Design and implement scalable APIs and backend services, primarily in Scala, to integrate ML models into production systems and deliver personalised experiences., • Real time data processing and gRPC microservices (Typelevel stack)., • Take end-to-end ownership of services, from development to production operations, • Optimising the performance of the application in the cloud environments, • Creating/improving automated pipelines that support our Continuous Delivery process, • Build, scale and maintain large scale cloud-based services, • Work closely with data scientists, ML engineers, and product teams to align technical solutions with business goals., • Refining the team processes to continuously integrate and working towards a continuously deliverable application., • Championing best practices to develop clean, resilient code that performs at serious scale., • Coaching and providing feedback to fellow developers.What you'll bring, • Strong software engineering skills with experience in Scala, ideally the typelevel stack (bonus if you have exposure to Golang and Python)., • Interest in machine learning, personalisation systems and cloud technology - even if you haven't worked extensively in ML before., • Demonstrated experience designing, implementing, deploying, and maintaining production-grade APIs and backend services, including responsibility for reliability, performance, and on-call support., • Hands-on experience working with data processing frameworks and distributed systems used to ingest, process, and store large-scale datasets, with an understanding of scalability, fault tolerance, and performance considerations., • Practical experience with modern software development practices, including automated CI/CD pipelines, containerisation technologies (e.g., Docker), and deploying applications to cloud environments (e.g., AWS or GCP)., • Ability to collaborate effectively across teams and communicate technical concepts clearly., • A problem-solving mindset and eagerness to learn new technologies and approaches., • Ability to challenge technical choices, architecture, tools and processesTeam overview Global OTT Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences · Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do • Design and implement scalable APIs and backend services, primarily in Scala, to integrate ML models into production systems and deliver personalised experiences., • Real time data processing and gRPC microservices (Typelevel stack)., • Take end-to-end ownership of services, from development to production operations, • Optimising the performance of the application in the cloud environments, • Creating/improving automated pipelines that support our Continuous Delivery process, • Build, scale and maintain large scale cloud-based services, • Work closely with data scientists, ML engineers, and product teams to align technical solutions with business goals., • Refining the team processes to continuously integrate and working towards a continuously deliverable application., • Championing best practices to develop clean, resilient code that performs at serious scale., • Coaching and providing feedback to fellow developers.What you'll bring, • Strong software engineering skills with experience in Scala, ideally the typelevel stack (bonus if you have exposure to Golang and Python)., • Interest in machine learning, personalisation systems and cloud technology - even if you haven't worked extensively in ML before., • Demonstrated experience designing, implementing, deploying, and maintaining production-grade APIs and backend services, including responsibility for reliability, performance, and on-call support., • Hands-on experience working with data processing frameworks and distributed systems used to ingest, process, and store large-scale datasets, with an understanding of scalability, fault tolerance, and performance considerations., • Practical experience with modern software development practices, including automated CI/CD pipelines, containerisation technologies (e.g., Docker), and deploying applications to cloud environments (e.g., AWS or GCP)., • Ability to collaborate effectively across teams and communicate technical concepts clearly., • A problem-solving mindset and eagerness to learn new technologies and approaches., • Ability to challenge technical choices, architecture, tools and processesTeam overview Global OTT Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences · Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do • Design and implement scalable APIs and backend services, primarily in Scala, to integrate ML models into production systems and deliver personalised experiences., • Real time data processing and gRPC microservices (Typelevel stack)., • Take end-to-end ownership of services, from development to production operations, • Optimising the performance of the application in the cloud environments, • Creating/improving automated pipelines that support our Continuous Delivery process, • Build, scale and maintain large scale cloud-based services, • Work closely with data scientists, ML engineers, and product teams to align technical solutions with business goals., • Refining the team processes to continuously integrate and working towards a continuously deliverable application., • Championing best practices to develop clean, resilient code that performs at serious scale., • Coaching and providing feedback to fellow developers.What you'll bring, • Strong software engineering skills with experience in Scala, ideally the typelevel stack (bonus if you have exposure to Golang and Python)., • Interest in machine learning, personalisation systems and cloud technology - even if you haven't worked extensively in ML before., • Demonstrated experience designing, implementing, deploying, and maintaining production-grade APIs and backend services, including responsibility for reliability, performance, and on-call support., • Hands-on experience working with data processing frameworks and distributed systems used to ingest, process, and store large-scale datasets, with an understanding of scalability, fault tolerance, and performance considerations., • Practical experience with modern software development practices, including automated CI/CD pipelines, containerisation technologies (e.g., Docker), and deploying applications to cloud environments (e.g., AWS or GCP)., • Ability to collaborate effectively across teams and communicate technical concepts clearly., • A problem-solving mindset and eagerness to learn new technologies and approaches., • Ability to challenge technical choices, architecture, tools and processesTeam overview Global OTT Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences · Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do • Design and implement scalable APIs and backend services, primarily in Scala, to integrate ML models into production systems and deliver personalised experiences., • Real time data processing and gRPC microservices (Typelevel stack)., • Take end-to-end ownership of services, from development to production operations, • Optimising the performance of the application in the cloud environments, • Creating/improving automated pipelines that support our Continuous Delivery process, • Build, scale and maintain large scale cloud-based services, • Work closely with data scientists, ML engineers, and product teams to align technical solutions with business goals., • Refining the team processes to continuously integrate and working towards a continuously deliverable application., • Championing best practices to develop clean, resilient code that performs at serious scale., • Coaching and providing feedback to fellow developers.What you'll bring, • Strong software engineering skills with experience in Scala, ideally the typelevel stack (bonus if you have exposure to Golang and Python)., • Interest in machine learning, personalisation systems and cloud technology - even if you haven't worked extensively in ML before., • Demonstrated experience designing, implementing, deploying, and maintaining production-grade APIs and backend services, including responsibility for reliability, performance, and on-call support., • Hands-on experience working with data processing frameworks and distributed systems used to ingest, process, and store large-scale datasets, with an understanding of scalability, fault tolerance, and performance considerations., • Practical experience with modern software development practices, including automated CI/CD pipelines, containerisation technologies (e.g., Docker), and deploying applications to cloud environments (e.g., AWS or GCP)., • Ability to collaborate effectively across teams and communicate technical concepts clearly., • A problem-solving mindset and eagerness to learn new technologies and approaches., • Ability to challenge technical choices, architecture, tools and processesTeam overview Global OTT Technology Our team develops and supports market-leading video streaming services, underpinned by state-of-the-art engineering principles. We do this at huge scale: for over 50 million customers globally, spanning NBCUniversal Peacock in the US and Sky, NOW and SkyShowtime across Europe. No matter the device, the time or the place, we make sure that our diverse audiences can easily find and enjoy whatever they want to watch, choosing from the world's best entertainment, news and sport. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences · Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Job Purpose The role focuses on compliance, customers, and continuous improvement activities to create a total quality culture and reduce quality costs in line with best practice procedures. The scope of role is to cover Heathrow & Tewkesbury. You will be based at our Heathrow site and travel to Tewkesbury as and when required. The role will: • Protect and please the customer by ensuring supply of the highest quality product, • Work with production and support functions to maintain and improve our quality systems and adherence to operational best practice thus guaranteeing compliance to external and internal standards, • Drive improvement activities to support quality and financial performance leading key improvement projects evolving through customer requirements, regulatory and legislative changes, and amendments to accredited standards to ensure compliance with standards and pending accreditation audits, • Draft, review and implement changes to our current quality systems, standard operating procedures, and policies to satisfy customer and third-party requirements Role Responsibilities Quality: • Support the Regional Quality Manager and site Leadership team in quality governance and product safety, • Lead and support meetings as required and provide information and analysis as required to support the business in understanding KPI’s and decision making, • Review the quality system as appropriate to ensure full compliance with customer and company best practice guidelines and maximize effectiveness of production contributing to consistent operational performance and standards whilst ensuring conformance to the relevant accreditation standards for the site and customers, • Provide authoritative guidance and advice on all aspects of quality to the site management team and employees; train and coach employees improving knowledge and skills in quality improvement, • Recruit, develop, motivate, and manage a Quality team (QA/QC) that optimises quality operations and is flexible in the support it offers the business, meeting current and future needs, • Establish and develop professional working relationships with customers, providing a technical service and reference point as required to support the company’s products and reputation as a quality supplier, • Manage the customer complaint procedure, facilitate the investigation of quality problems, faults, and non-conformances with production teams; manage corrective and preventative problems to ensure quality standards are maintained. Initiate and control robust investigations to provide corrective and preventive actions (CAPA) and support the complaints handling process and participate in implementing improvement actions to prevent re-occurring issues., • The facilitation of customer facing activities and communications including customer visits, responses, and preparation of information whilst leading site audit activities (external body, internal and customer), • Lead quality initiatives and focus groups to support knowledge and understanding of all operatives and grow awareness of quality issues to improve quality, • Promote a total quality philosophy at all levels developing a culture of right first time and continuous improvement Business Improvement: • Lead improvements to enhance quality system and ensure optimum process in place to meet customer specifications whilst maximizing production, • Review amendments to standards and ensure compliance with accreditation bodies, • Support introduction of new equipment on site and validation processes to meet safety and customer expectations, • Take on other projects and responsibilities as required., • Contribute ideas and participate in ongoing business improvement initiatives to reduce overall operating costs, improve margin, and provide input into the strategy and operations of the site Other: • Produce data and present reports for site, customers and corporate as required, • Identify improvement projects and continuous improvement initiatives in line with site and corporate requirements to improve quality and safety and work with colleagues to implement these, • Support senior leadership team in introducing systems and procedures to enhance operating effectiveness and efficiencies, • Deliver GMP, Quality and FSC training to all employees as required, • Take on other projects and responsibilities as required Knowledge, Skills, Experience • Minimum 5 years’ experience in a Quality role at a senior or management level, • Working and audit knowledge relevant accredited standards, • Experience in a manufacturing/production environment ideally with experience and knowledge of Industry standards and guidelines, • Demonstrable experience of leading change and implementing continuous improvement processes., • Supervisory experience, • Demonstrable experience of validating new equipment and processes, • Knowledge of Good Manufacturing Practices (GMP), • Project management and problem-solving skills such as 6 Sigma, or another recognised Business Improvement Technique, • Root cause analysis and problem-solving techniques, • Customer relations skills, • Skilled in information handling, analysis, and presentation, • Competent in using Microsoft Office packages

Head of Food North West London (4 days onsite, 1 day WFH) £60,000 – £70,000 DOE + bonus The business They are a fast scaling food brand incubator building restaurant quality, delivery first food brands across the UK. Operating through a growing network of partner kitchens on platforms such as Deliveroo, Uber Eats and Just Eat, everything is designed for scale with smart menus, tight systems and food that travels well. All food innovation happens under one roof with a development kitchen, testing kitchen, central production and HQ, allowing ideas to move quickly from concept to launch. As the business continues to grow, they are now looking for a Head of Food to bring ownership, structure and pace to the food pipeline. This is not a purely creative chef role, but a commercial food innovation leadership position within a data led, high growth business. Why join? • Real ownership – this role shapes the food strategy, • Speed and impact – ideas turn into live menus fast, • Founder exposure – direct influence on the business, • Innovation with discipline – creativity backed by data, • Growth journey – help build the next generation of virtual food brands The role This is a senior, hands on position with real influence. You will own the full food journey from early ideas through to scalable, production ready menus rolled out across multiple kitchens. You will work closely with operations, production, data and onboarding to make sure every dish is: • Commercially viable, • Easy to execute, • Consistent at scale, • Built for delivery You will owe decisions, processes and standards. What you will be responsible for • Building and evolving multiple delivery first food brands, • Leading menu innovation and seasonal refreshes, • Owning the development and testing kitchens, • Turning chef-led ideas into scalable, CPU-friendly products, • Ensuring strong margins, consistency and operational fit, • Working closely with production to ensure smooth execution, • Using data to guide decisions: what to build, fix, improve or stop, • Creating clear specs, recipes, costings and documentation, • Bringing structure, clarity and pace to food development What they are looking for • 3+ years in food development, NPD, culinary innovation or food operations, • Strong experience with delivery, QSR or scalable food formats, • Solid understanding of commercial kitchens and food production, • A balance of creativity and discipline, • Commercial mindset – you care about margins, waste and performance, • Comfortable working closely with founders, • Organised, decisive and clear in your communication, • Happy working at pace with multiple projects live at once Working pattern • 4 days per week onsite (kitchens are key), • 1 day per week working from home

Established in 1997 as the first manufacturer of sushi for the UK supermarket industry, Taiko has evolved into the most innovative manufacturer of Sushi, Food To Go, Prepared Meals and Snacking products in the UK, supplying Waitrose, Tesco and Sainsbury’s to name a few. Over the past 25 years Taiko has launched more first to market Sushi and Food to Go products than any other sushi manufacturer in the UK. As the Hygiene Shift Manager, you will lead the Hygiene team during your shift, taking full ownership of hygiene operations across the site. You will be responsible for maintaining exceptional standards in hygiene, food safety, and sanitation, ensuring compliance with internal procedures, customer standards, and legislation. • Lead the Hygiene Team during your shift, ensuring the completion of hygiene schedules to the highest standard., • Maintain and continually improve hygiene, safety, environmental, and quality standards across the site., • Support Engineering and Production in line setup, deep cleans, and maintenance routines., • Review and improve hygiene practices, procedures, and equipment in line with customer and legal requirements., • Train, coach, and develop Hygiene Team Members to build a flexible and skilled workforce., • Liaise with suppliers to optimise cleaning chemicals and equipment for both effectiveness and user comfort., • Communicate hygiene requirements and standards across teams and shifts, building strong cross-functional relationships., • Manage audit preparation and responses, ensuring corrective actions are completed to standard and on time., • Present Hygiene Operation documentation to customers, including Chemical Data Sheets and Training Records., • Assist with planning and delivery of customer audits and visits (announced and unannounced)., • Ensure all hygiene operations comply with Quality and Health & Safety Management Systems., • Provide support to the Head of Technical and other departments as needed. We’re looking for someone with: • Proven experience in a similar hygiene leadership role within food manufacturing or FMCG., • Strong understanding of hygiene, cleaning chemicals, COSHH, and food safety standards., • Excellent leadership, communication, and team development skills., • Ability to work cross-functionally with engineering, production, quality, and technical teams., • Experience in audit preparation and customer-facing hygiene documentation., • A proactive, solutions-oriented mindset and commitment to continuous improvement., • Can work 4 on 4 off nights & days #LI We're proud to offer: • Opportunity to grow your career alongside with us with available apprentice program, • Brilliant support services designed to enhance your physical, mental and financial wellbeing., • Annual discretionary bonus subject to business and overall performance, • Discretionary Life Assurance, • Discretionary Income Protection, • Group Personal Pension, • Private Medical Cash Plan, • Bespoke reward platform including access to retail, cinema & gym discounts., • 50% off your food every time you dine with us for you and 3 friends., • Contr

Duties of the Plant Manager As the plant manager, you will oversee the day-to-day plant yard operations, ensuring safety, efficiency, and high standards. An established construction support business is seeking an experienced Plant Manager to oversee the daily operations of a busy plant yard near No

Health & Safety Officer – EMEA Health & Safety shouldn’t be about box-ticking. At Monster Energy, it’s about visibility, influence and protecting people in a fast-moving, high-energy business operating across EMEA. The Advocate Group is exclusively supporting Monster Energy on the appointment of a Health & Safety Officer to play a hands-on role across offices, sites, events and third-party partners throughout the region. This is a role for someone who wants to be out in the business, shaping safety culture on the ground - not just buried behind policies. Why this role is different • Genuine EMEA remit across multiple countries, • Highly visible role with real influence, • Hands-on H&S across sites, events and operations, • Regular UK & EMEA travel, • Opportunity to drive behavioural safety, not just compliance The role • Support and evolve Monster’s H&S management system across EMEA, • Act as a key H&S contact for allocated regions and functions, • Conduct audits, inspections and risk assessments, • Support Monster events and third-party locations, • Investigate incidents and drive corrective actions, • Deliver H&S training and inductions What Monster is looking for • NEBOSH General Certificate (or equivalent experience), • UK Drivers Licence, • Pragmatic, people-first approach, • Confident engaging at all levels, • Comfortable operating internationally This role is exclusively managed by The Advocate Group. If you’re an H&S professional looking for breadth, visibility and international exposure, get in touch

ABOUT MONSTER ENERGY Monster Energy is more than a brand — it’s a lifestyle, a mindset, and a relentless drive to win. Since launching in 2002, Monster Energy has grown into one of the world’s leading energy drink portfolios, sold in over 140 countries and territories and supported by more than 3,600 employees globally. Our culture is bold, fast-moving, and unapologetically different. We challenge the status quo, push boundaries, and expect the same energy from the people who power our business. The Monster brand is aggressive, cool, edgy, and fun — and our people reflect that attitude every day. ROLE OVERVIEW The Procurement Specialist plays a critical role in supporting the delivery of Category Management across direct procurement categories within the EMEA region. Working closely with the Senior Category Manager, this role contributes to both the operational execution and strategic development of category strategies, ensuring continuity of supply at optimal cost while driving continuous improvement. The role requires strong analytical capability, attention to detail, and the ability to collaborate effectively across a complex, fast-paced, international organisation. You will work closely with Global Procurement, EMEA Planning, Operations, Strategic Planning, Innovation, Finance, and key external vendors to support category performance and value creation. KEY RESPONSIBILITIES Category Strategy Support • Support the Category Manager in executing the EMEA category strategy in line with global procurement objectives, • Implement and manage key category processes to ensure delivery against strategic goals, • Support quarterly supplier review sessions and ongoing supplier engagement, • Maintain visibility of supply base stakeholders and key category risks, • Support continuous improvement initiatives across procurement processes, • Assist with issue identification, escalation, and resolution, • Support Supplier Relationship Management (SRM) plans and governance, • Collect, analyse, and manage supplier performance data, • Support supplier performance reviews and improvement initiatives, • Support price management activities, ensuring accuracy and compliance, • Maintain accurate and up-to-date price files, • Support procurement operations in data accuracy, timeliness, and reporting, • Assist with invoice validation, escalation, and resolution, • Provide analytical support for category strategy development and negotiations, • Analyse financial, operational, and market data to support informed decision-making, • Act as a role model for ethical behaviour and compliance, • Support responsible sourcing, sustainability, and mutuality principles across the supply base SKILLS & EXPERIENCE • Degree in Business Administration, Supply Chain, Engineering, Finance, or related discipline, • MCIPS qualification preferred, • 2–4 years’ procurement experience, ideally within an FMCG environment, • Strong negotiation, facilitation, and stakeholder management skills, • Experience working with SAP, • Strong analytical skills with the ability to interpret large and complex data sets, • Excellent communication skills across multiple countries and functions, • Strong organisational and project management capability, • Working knowledge of lean manufacturing and continuous improvement principles, • Comfortable working independently in a dynamic, fast-paced environment, • Proactive, detail-driven, and solution-oriented, • Confident operating in a matrixed, international organisation, • Resilient, adaptable, and able to thrive under pressure Interested? Click “Apply” or email your CV to The Advocate Group is a leading recruitment partner to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. The Advocate Group is acting as an employment agency in relation to this vacancy.

Technical Specialist – EMEA Exclusive Partnership - The Advocate Group x Monster Energy Uxbridge (Hybrid) EMEA Wide Travel 50% The Advocate Group is proud to be exclusively partnering with Monster Energy, a global drinks powerhouse and one of the most recognisable brands in the world, to support the hire of a Technical Specialist within their EMEA Operations team. Monster Energy continues to invest heavily in innovation, with a fast-moving pipeline of new products launching across Europe and beyond. This role sits at the critical final stage of the innovation process, ensuring new formulas are successfully implemented and executed at manufacturing sites. The Opportunity This is a hands-on, execution-led technical role, ideal for someone who enjoys being close to manufacturing, working cross-functionally, and playing a key role in bringing products to life. Reporting into a Senior Technical Manager, you’ll support the delivery of new products across Monster’s third-party manufacturing network, working closely with NPD, QA, QC, Planning and Supply Chain teams. The role has been created through progression within the team and offers clear scope for development over time. With exposure across EMEA (including international travel), this is a fantastic opportunity to build deep technical experience within a globally recognised FMCG business. Key Responsibilities • Support and execute manufacturing trials across EMEA bottling sites, • Assist with the implementation of formulas into production environments, • Prepare trial plans, reports and site-specific manufacturing instructions, • Conduct product tasting and sensory assessments against reference standards, • Work closely with QA and QC teams to manage quality, compliance and risk, • Troubleshoot technical issues during trials and early-stage production, • Build strong relationships with third-party manufacturers and internal teams, • Maintain accurate technical documentation and manage tasks within Monster’s internal systems What Monster Is Looking For • A technically curious, hands-on individual with exposure to manufacturing or production environments, • Experience working within a quality framework (QA / QC interaction highly beneficial), • Comfortable spending time on manufacturing sites and building strong working relationships, • Strong organisation skills and the ability to manage multiple workstreams, • Confident communicator, able to work cross-functionally and externally, • Open to regular travel (c. 50%) across EMEA This role is not about being a finished article - attitude, curiosity and willingness to learn are key. Press APPLY NOW or message directly for a confidential chat.

We’re looking for a confident, hands-on Assistant Branch Manager to support lead our Southall branch. You’ll be working side-by-side with the Branch Manager to support the team, keep operations on track and make sure our customers are happy. If you’ve got experience in sales, team leadership, and know your way around the automotive or trade world, we’d love to hear from you. What You’ll Be Getting Stuck Into: • Helping to run the branch day-to-day supporting with everything from sales to operations, • Working closely with the Branch Manager to hit targets and grow the business, • Leading, coaching, and supporting your team so they can do their best work, • Making sure stock’s in check and everything’s where it needs to be, • Building great relationships with customers and making sure they’re well looked after, • Taking the reins when the Branch Manager is away What We’re Looking For: • Some experience in a similar role, maybe you’ve been a team leader or assistant manager before, • A natural leader who enjoys helping others succeed, • Someone who’s commercially aware and not afraid to roll up their sleeves, • Great communication skills and a positive, can-do attitude, • A good understanding of the automotive or trade sector (bonus if you’ve worked in it!) What You’ll Get From Us: • A supportive, down-to-earth team who’ve got your back, • Training to help you grow your skills and career, • A competitive salary and benefits package, • The chance to make a real difference in a well-established business

Role Overview: We are seeking a highly skilled Senior Buyer to manage global lounge procurement and deliver cost-saving initiatives across our client’s business. This role requires strong negotiation skills, contracting expertise, and the ability to build synergies across stakeholders while ensuring operational excellence. Contract: 12-Month Location: Waterside (UB7 0GB) (Hybrid – Onsite 3 days per week with flexibility) Pay – Flexible daily rate (inside IR35) Key Responsibilities: • Manage global lounge operations and supplier relationships., • Benchmark the supply chain market to identify best practices and opportunities., • Drive synergies across all airline brands for lounge services., • Negotiate competitive lounge rates and secure optimal commercial terms., • Draft, negotiate, and finalize supplier agreements and contracts., • Deliver cost-saving initiatives and measurable financial benefits., • Lead RFP processes and consolidate contracts effectively., • Maintain strong stakeholder relationships and ensure clear communication. Essential Skills & Experience: • Proven procurement experience with strong contracting and vendor negotiation skills., • Demonstrated track record of delivering cost savings., • Expertise in contract drafting, negotiations, and tender processes., • Financial acumen and ability to support finance functions., • Hands-on approach with involvement in execution., • Excellent communication and presentation skills., • Ability to drive results and influence stakeholders effectively., • Willingness to travel as required. Desirable: • Experience in the airline or lounge industry., • Strong category knowledge (preferred but can be learned with high experience level).

HR Generalist - EMEA Monster Energy | EMEA Exclusively recruited by The Advocate Group The Advocate Group is proud to be partnering with Monster Energy to recruit an HR Generalist into their EMEA HR team. This is an exciting opportunity to join a globally recognised, high-growth brand and play a key role in supporting a diverse, international workforce. About Monster Energy Monster Energy Company is a NASDAQ-listed global organisation and the owner of one of the world’s most iconic energy drink brands. Operating across approximately 141 countries with over 3,600 employees, Monster is fast-paced, bold and disruptive, with a brand and culture that values performance, individuality and growth. The role As an HR Generalist, you’ll provide hands-on, end-to-end HR support across the employee lifecycle, partnering closely with managers and employees across the EMEA region. Reporting to the Senior HR Operations Manager, you’ll advise on a broad range of HR matters including recruitment, employee relations, policy, compliance and HR projects. Key responsibilities • Managing the full recruitment lifecycle and supporting hiring managers with effective hiring decisions, • Coordinating onboarding and offboarding processes in line with company policy and local legislation, • Advising managers and employees on performance, engagement and day-to-day people matters, • Leading employee relations cases including disciplinaries, grievances, investigations and redundancies, • Managing leave of absence processes and liaising with internal and external providers, • Ensuring compliance with local employment law across EMEA and consistent application of HR policies, • Supporting visa, sponsorship and international transfer processes where required, • Maintaining accurate HR data across systems including SAP SuccessFactors, • Contributing to HR projects, policy development and continuous process improvement About you • Proven experience in a broad HR Generalist role, ideally within a fast-paced or international environment, • Strong knowledge of employee relations and employment legislation, • Highly organised with strong attention to detail and the ability to manage multiple priorities, • Confident, professional communicator with a collaborative approach, • Comfortable working with HR systems and data, • CIPD Level 7 qualified or working towards completion (preferred) Why join? • Work for a globally recognised, high-growth brand, • Exposure to complex, international HR across EMEA, • Join a collaborative, high-performing HR team, • Two roles available due to continued business growth If you’re an HR Generalist looking to take the next step with an iconic brand, apply now via The Advocate Group. If this sounds like the right fit for your next career move, I’d love to speak with you! Or click “Apply Now” to be considered for this vacancy. The Advocate Group is a leading recruitment partner to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified individuals, regardless of race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy

Company Overview Our client is a leading aviation support services business, providing operational support to major airlines and airports across the UK. The organisation plays a vital role in ensuring safe, efficient, and reliable aviation operations. Known for its strong safety culture, operational discipline, and continuous investment, the business operates across a national network of operational sites and support facilities. As part of its ongoing growth and professionalisation, the company is seeking an experienced Procurement Manager to lead a strategically important spend portfolio. Role Overview The Procurement Manager will have ownership of an indirect spend portfolio of approximately £100m. This includes a wide range of categories such as facilities management, IT and systems, professional services. The role is central to driving value, resilience, and compliance across procurement activity in a highly regulated, operationally critical environment. Key Responsibilities • Develop and deliver robust category strategies across indirect spend, with a strong focus on total cost of ownership, risk management, and supplier performance., • Lead end-to-end sourcing activity including tendering, supplier evaluation, commercial negotiation, contract award, and ongoing supplier management., • Work closely with senior stakeholders across operations, engineering, IT, HR, finance, and site leadership to align procurement activity with business priorities., • Track market dynamics and supplier capabilities to identify opportunities for innovation, cost reduction, and continuity of supply., • Ensure procurement activity aligns with internal governance, regulatory requirements, and ESG commitments, particularly within a safety-critical environment., • Drive continuous improvement in procurement processes, capability, and ways of working., • Proven experience in a Procurement Manager or Senior Category Manager role, ideally within a business with a strategic procurement function., • Track record of managing large, complex, multi-category spend portfolios (typically £50m+)., • Strong commercial capability with well-developed negotiation, analytical, and stakeholder engagement skills., • Sound understanding of procurement governance, contract management, and supplier performance frameworks., • CIPS qualified or actively working towards professional accreditation., • A high-profile role within a business that underpins critical national aviation infrastructure., • Competitive salary, benefits and bonus, • The opportunity to shape procurement strategy, drive tangible value, and work closely with senior leadership.

Our client is known as a market leader in the quality sector of the catering industry. They are at an exciting point of progression in the company, making it a great time for recruits to join theirjourney. They provide high-quality ambient, chilled, fresh, and frozen produce from around the world and supply some of the most prestigious chefs in the country. At present, most of their customers are London-based; however, they have already begun the expansion process into other major UK cities such as Manchester and Bristol. The future is very promising! Requirements: As a result of their continued success, our client is looking to strengthen their Transport Team and requires a Transport Supervisor. The Transport Supervisor will be responsible for ensuring that the correct quantities of products are delivered to their prestigious clientele. All products must be delivered to the required location within the given time limit, and as a result, the Transport Supervisor must effectively organise and maintain the fleet while supervising drivers and ensuring they are compliant with company rules Flexibility and willingness to go the extra mile to support the business are key requirements for this role. Experience in FMCG, ideally from a food company, especially in fleet and stock management, is highly desirable. Tasks Include: • As the Transport Supervisor, you will be responsible for Transport personnel, monitoring driver progress and being their first point of contact for all drivers relating to the vehicle needs., • Ensure that all drivers have the necessary tools, paperwork and goods to carry out their roles and make deliveries. This may include, but is not limited to, changing tyres, replacing bulbs, fixing sack barrows, and cleaning Vehicles., • Ensure that all drivers are in full and proper uniform – any non-conformities must be handled efficiently by informing the person to change and reporting it to the transport Manager., • Build relationships with the wider business departments, as well as customer relationships, managing questions and complaints calmly and decisively., • Ensure all equipment is allocated to the correct person in the correct vehicle., • The Transport Supervisor is responsible for organising and overseeing all health and safety checks and routine vehicle checks, and adhering to both company and statutory requirements., • Providing a full daily handover to the AM/PM Transport Supervisor and Transport Manager, • Auditing all equipment daily, ensuring all items come back every day., • Daily Vehicle checks to be done as vehicles arrive., • Be involved in strategic development and the maintenance of any administrative records, regularly communicating with the Transport Manager to ensure a smooth operation is maintained., • You must also be aware of all transport legislation and procedures to ensure company compliance., • During busy periods, you may be required to step in and assist the transport supervisors, which may include but not be limited to loading/unloading vehicles, making deliveries, answering calls, assisting drivers’ needs, and booking in/ out drivers at the end of a shift., • Keep yard and bay areas tidy and safe (remove debris, manage spill response escalation)., • Suggest improvements to reduce turnaround time and improve safety and efficiency. Required Attributes: • Robust knowledge and understanding of all areas of the supply chain, budgets and financial controls, legislation and relevant fleet controls, • You must be able to efficiently work within a high-volume transport operation, • An all-round people person with the ability challenge underperforming staff and take necessary action, • Reinforce departmental rules and structure at all times and discipline staff as and when required, • Strong communication and people management skills, being able to cultivate strong business relationships on multiple levels, • A sound understanding of basic numeracy is required for this position, which requires involvement in managing budgets and the calculation of weights and measures., • Due to the high level of machinery and the importance of time constraints, the Transport Supervisor/Marshal must also be safety conscious with a full knowledge of the transport operations and maintenance and be detail conscious with regards to the vehicles themselves and route planning., • Must hold a UK Driving License, no more than 6 points and be confident driving 3.5 / 7.5 / 12 tonne Vehicles, • Good attention to & eye for detail, whilst being able to cope with the demands of a fast-paced and changing business, • Effective team player, as well as having the ability to work on one's own initiative, • Good practical knowledge of all Microsoft Office packages, including Excel, Word and ERP Data systems, • Ability to multitask and manage the department in the absence of a Senior Manager, • Flexibility to work weekends and Bank Holidays to support the business The hours are 11 pm – 8 am – 6 days per week from Sunday to Friday. Salary up to £45-£55K dependant on experience Full UK Driving License is essential • Referral programme, • Annual leave, • Life insurance, • Free parking, • Company pension, • Casual dress, • Health & Wellbeing Programme, • Company events, • On-site parking Interested> Please Apply

Temporary Executive Assistant – £18.00 - £20.00 Per Hour + Holiday Pay - 3 Months Initially poss. to 12 Month FTC - Uxbridge – Hybrid - 3 Days Office & 2 WFH About the Client This well-established Business Services provider thrives on a culture of curiosity, where fresh ideas are celebrated and adaptability is key. With a track record of delivering meaningful impact and a strong reputation in procurement and construction, they offer a dynamic, people-focused environment with community at its heart.🏢 About the Job This is a fantastic opportunity for a highly capable Executive Assistant to join on a 3-month temporary basis with a view to a longer fixed-term contract (up to 12 months). Supporting three key members of the Senior Executive Team, you’ll be the operational lynchpin—keeping their days running smoothly amidst a fast-paced and often unpredictable environment. Duties will include: • Proactive diary management for the Executive Team, navigating shifting priorities, • Preparing and managing complex documentation, meeting packs, and reports, • Document management using MS SharePoint (candidates must have used this tool), • Booking travel and coordinating logistics, occasionally attending off-site events, • Acting as a trusted gatekeeper and key liaison between internal and external stakeholders, • Supporting board and committee meetings, note-taking and document collation, • Providing project and administrative support across a variety of business functions, • Assisting with expenses and credit card reconciliation, • Ensuring smooth day-to-day operations, stepping in to support others where needed🌟 About the Successful Applicant You will be professional, confident, and organised with proven experience supporting C-suite level executives in a high-pressure environment. Strong diary and document management skills are essential, particularly using Microsoft SharePoint – THIS IS ESSENTIAL. You'll be calm under pressure, quick to adapt, and an excellent communicator, comfortable working independently and within a supportive team.🌈 What You Will Receive in Return In return, you'll join a collaborative and forward-thinking team that embraces flexibility and empowers employees to drive meaningful change. With the chance for the role to go permanent, you’ll benefit from ongoing development opportunities and play a key part in shaping the future of a purpose-led organisation. The office is conveniently located near Uxbridge Station, with strong transport links and a friendly, welcoming culture.🎈 How to Proceed: If this super initially temporary EA opportunity has sparked your interest, I’m eagerly looking forward to your contact! To advance your next career move, please reach out to Lucy-Emma at Wade Macdonald today – 07825 502491. Or send your CV through the designated portal. Your next career move awaits! 🚀 Temporary Executive Assistant – £18.00 - £20.00 Per Hour + Holiday Pay - 3 Months Initially poss. to 12 Month FTC - Uxbridge – Hybrid - 3 Days Office & 2 WFH

Here at Woods Foodservice, we are known as market leaders in the quality sector of the high-end restaurant catering industry. We provide premium quality ambient, chilled, fresh, frozen, and fresh produce from around the world and supply some of the most prestigious chefs in the country. At present, most of our customer are Greater London-based, but we have already begun the expansion process into other major UK cities such as Manchester and Bristol. The future is very promising! A critical part of our renowned success is our exceptional level of customer service. This is an element that we are constantly looking to improve and modernise to make our customers’ experience with us as comfortable as possible. The Transport department play a crucial part of this journey as our drivers are at the heart of our operations. REQUIREMENTS: The main responsibility of the Transport Supervisor is to oversee the day-to-day operations of the Transport department, to ensure SLA’s are met and customer deliveries are successfully completed. This is a critical role in ensuring that we deliver excellence to our premium clientele. The successful candidate will have demonstrable transport and warehouse management experience; strong people management skills including leading, coaching and the ability to challenge underperformance - coupled with strong verbal and written communication skills. The post-holder will have robust organisational skills with an ability to prioritise and manage high workloads whilst meeting deadlines. Flexibility is key within this role, and the willingness to go out and learn and drive the routes as well as learn all business functions is essential including Route Planning on occasions. The Transport supervisor will also be responsible for the day to day running of the transport operations and the improvement of driver standards including ensuring full compliance for vehicles and drivers, as well as the reporting and of accidents. Holiday cover of the Transport Manager will be essential. The role will also be eligible to a bonus scheme. A positive, professional, can-do attitude is a must! RESPONSIBILITIES: • Daily management and motivation of all Transport staff, • Fully understand and adhere to all Company policies and procedures and legal requirements in Transport., • Ensuring there is clear communication between Transport and all other departments., • Ensuring that customer satisfaction is paramount and deliveries are completed on time., • Innovatively looking at ways to forward plan and better the department/team performance., • Managing staff performance and review meetings and address any sickness/absence and conduct concerns., • Ensure all staff and yourself adhere to all Transport and Warehouse compliance requirements and compliance in Food Safety, Health & Safety, Environment and BRC requirements., • Management of the TFL website ensuring that all company vehicles are active and all discounts are applied for., • Regularly audit all company fuel cards to ensure that they are not being misused and that the company is paying the lowest cost possible., • Attend weekly/monthly meetings and collaborate with other departments to address any issues/concerns and communicate achievements., • Ensure all Transport staff have valid clean UK drivers licenses for the class of vehicle they are driving – and they are appropriately insured to drive these vehicles., • Ensure all Transport staff clock in/out everyday correctly, using the InVentry and PlanDay systems., • Ensure Transport rota-scheduling PlanDay system is used correctly and efficiently., • Ensure all staff are in full uniform at all times (Including, Hi – Vis, Safety Shoes, Woods Uniform), • Ensure all Transport staff book their annual leave following the correct policy and procedures outlined in the Employee Handbook., • Ensure Transport Department monthly payroll submissions are completed and sent to HR by required deadlines., • Responsibility to train and develop new and existing staff members on an on-going basis., • Ensure all van cleaning records/service contracts are kept up to date., • Ensure all risk assessments are carried out and kept up to date., • Ensure all vehicle MOTS/Services/Vehicle Temperature monitoring and Congestion charge registraions are kept up to date., • It is imperative that you respond to any emails and phone calls politely and professionally., • Ensure you are contactable by phone and respond to queries by phone when you are not at Woods., • Responsible for organising 2nd deliveries, checking supplier collections, customer keys, van check sheets, vehicle cleanliness, drivers returns and collection notes., • Each day you must send a handover email to all Transport senior members, you must include, next day route details, any special instructions such as, a driver is to use a different vehicle, a special customer request., • Attend essential courses/seminars and training sessions to ensure that the Transport department is legally compliant and operating both safely and efficiently. THE SUCCESSFUL CANDIDATE WILL HAVE: • CPC Qualification, • Transport supervisor industry experience, • Experience in a Warehouse/Distribution/FMCG setting, • Dependable, punctual and proactive - good track record for sickness absence, • Adaptable and flexible approach to work, ability to work as part of a team or individually, • Experience and understanding of heavy goods vehicles, • Seeks and is able to introduce and implement new ideas and suggestions, • Highly organised, with a can-do positive attitude and enthusiasm, • The drive to meet and exceed KPI’S to achieve bonus payments, • Outstanding people skills with a friendly and confident telephone manner and in person manner, • Confident in holding difficult conversations with staff, • An interest in fine dining and a good basic knowledge of fine dining ingredients, • Able to deliver on excellence; strong leadership skills and the ability to delegate, • Experience of working efficiently under pressure and to specified deadlines/SLA’s, • Able to deal with challenges; find solutions and engage with the workforce positively, • Excellent written and verbal communication; computer literate with inhouse software experience, • To be prepared to start before and finish after official shift timings as necessitated by the needs of the business., • Able to motivate staff and cultivate respect within the organisation. The working hours will be between 11.00pm - 08.00am. Benefits: • 25 days holiday, • Bonus scheme, • Birthday voucher, • Company pension, • Health & wellbeing programme, • Life insurance, • On-site parking, • Referral programme Working at Woods Foodservice means you’ll be working alongside a real team-spirited group of people. We value honesty, integrity and big ideas and ensure that work-life balance is enjoyed by all. Professionalism and a positive attitude are the key attributes that make our employees stand out. With this in mind, we provide the tools necessary to ensure our teams remain passionate about their work and deliver excellence throughout their career with us. We are big on learning & development and consistently strive to identify upcoming talent in-house. If you’re willing to work hard and looking for a long-term career opportunity, this could be the role for you! You’ll be a joining a family business where hard work and dedication is highly rewarded. Not only do we pride ourselves on being an official Living Wage Employer that offers a highly competitive salary; you will also have access to a number of generous benefits which include, but are not limited to: Due to high volume of applicants, we are only able to contact those who best meet our experience and skill requirements. We thank you for your interest in Woods Foodservice.

Health, Safety & Fire Manager London | £80,000 + benefits We’re working with a leading mixed-use developer and estate management organisation to appoint a Health, Safety & Fire Manager. Based at their London head office, with responsibility across a large multi-use estate, this role will support the Head of Health & Safety in maintaining a safe, compliant, and proactive safety culture across residential, retail, construction interface, and event environments. Key Responsibilities • Oversee and implement health, safety, and fire safety policies, ensuring compliance across all operations, contractors, and event organisers., • Lead fire prevention activities, including fire risk assessments, fire safety reviews, and responsibilities under the Building Safety Act., • Conduct estate-wide H&S and fire safety audits, risk assessments, and inspections, prioritising and monitoring corrective actions., • Deliver targeted H&S and fire safety training and support competency assurance across the organisation., • Track and analyse incident data and performance trends, preparing clear and informative monthly safety statistics., • Support event-related health and safety, contractor management, and construction interface activities., • Develop and contribute to safety initiatives and culture-building programmes across the business., • Collaborate with internal teams, attending regular meetings and providing professional safety advice and guidance. What We’re Looking For • NEBOSH Diploma (or equivalent) and strong knowledge of fire safety legislation and the Regulatory Reform (Fire Safety) Order., • Experience managing safety at a company-wide level within multi-use estates, leisure, events, retail, residential, or other high-footfall environments., • Understanding of the Building Safety Act and safety case requirements., • Experience in events, demountable structures, filming/TV, CDM, accident investigation or training delivery (desirable)., • Strong communication, influencing, and organisational skills, with a proactive and collaborative approach. Vacancy Reference: PR/028792 Vacancy Owner: Emily Swindlehurst | | (+44) 1296 611328 | (+44) 7773 978494

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together. Job DescriptionAs Senior Director, Regional Insights & Effectiveness, you and your team will serve as a principal strategic advisor to two Senior Vice Presidents who report directly to the Chief Commercial Officer. This executive role is accountable for shaping and driving the commercial insights agenda across multiple regions, ensuring that data-driven strategies and operational excellence underpin all major business decisions. You will lead a high-impact team and orchestrate cross-functional initiatives that directly influence enterprise-wide commercial performance, resource allocation, and market success.Strategic Responsibilities* Enterprise Commercial Strategy: Partner with SVPs and the CCO to define, execute, and continuously refine regional and global commercial strategies, leveraging advanced analytics and market intelligence to drive sustainable growth and competitive advantage.* Executive Decision Support: Deliver high-stakes, actionable insights and recommendations to senior leadership, enabling informed decision-making on portfolio management, resource deployment, and market entry/expansion.* Cross-Regional Leadership: Lead harmonization and industrialization of best practices across all affiliates, ensuring consistency, scalability, and innovation in commercial effectiveness initiatives.* Transformation & Change Leadership: Champion organizational transformation, process innovation, and digital enablement, fostering a culture of agility, continuous improvement, and global collaboration.* Strategic Program Oversight: Oversee the design, execution, and scaling of proof-of-concept pilots and strategic initiatives, ensuring alignment with enterprise priorities and measurable impact on business outcomes.* Governance & Accountability: Establish robust governance frameworks for forecasting, reporting, and performance management, ensuring transparency, accuracy, and accountability across all regions.Key Accountabilities* Directly support two SVPs and their leadership teams (including G9 and AC MM General Managers), acting as a trusted advisor and thought partner on all matters related to commercial insights and effectiveness. Lead and develop a high-performing, globally distributed team, including offshore resources, to deliver best-in-class analytics, reporting, and AI-driven solutions. Drive cross-functional collaboration with Finance, Therapy Area Leads, and Market Access to optimize resource planning, launch excellence, and commercial execution. Proactively identify risks, opportunities, and emerging trends, providing influential recommendations that shape enterprise strategy and operational priorities. Represent the commercial insights function at executive forums, steering committees, and global leadership meetings.Essential Competencies* Demonstrated executive leadership in analytics, insights, and business intelligence within the pharmaceutical or biotech sector. Proven track record of influencing senior executive stakeholders, with exceptional gravitas and strategic acumen. Expertise in advanced analytics, data management, market research, and digital transformation. Superior communication and storytelling skills, able to distill complex data into compelling narratives for executive audiences. Strong governance, project management, and stakeholder engagement abilities in highly matrixed, fast-paced environments.* High resilience, resourcefulness, and a visionary approach to problem-solving and organizational change.Experience & Skills* Extensive relevant experience in commercial analytics, insights, and strategy, with significant exposure and understanding of global and ex-US markets. Deep understanding of pharmaceutical data sources, commercial operations, and enterprise-level business drivers. Proven ability to lead teams, navigate international stakeholders and guide international insights & analytics peers, and manage multiple priorities with precision and reliability.* Exceptional interpersonal skills, with a demonstrated ability to build trust, drive collaboration, and influence at all levels.Location: Stockley Park Headquarters, UxbridgeReports to: Vice President, Global Decision Sciences & InsightsKey Stakeholders: ACE and ICR Senior Vice Presidents, ACE and ICR Leadership Teams/Market General Managers## Equal Employment Opportunity (EEO)It is the policy of Gilead Sciences, Inc. and its subsidiaries and affiliates (collectively "Gilead" or the "Company") to recruit select and employ the most qualified persons available for positions throughout the Company. Except if otherwise provided by applicable law, all employment actions relating to issues such as compensation, benefits, transfers, layoffs, returns from layoffs, company-sponsored training, education assistance, social and recreational programs are administered on a non-discriminatory basis (i.e. without regard to protected characteristics or prohibited grounds, which may include an individual’s gender, race, color, national origin, ancestry, religion, creed, physical or mental disability, marital status, sexual orientation, medical condition, veteran status, and age, unless such protection is prohibited by federal, state, municipal, provincial, local or other applicable laws). Gilead also prohibits discrimination based on any other characteristics protected by applicable laws.## For Current Gilead Employees and Contractors:Please apply via the Internal Career Opportunities portal in Workday.\n#J-18808-Ljbffr

Our client is Europe's leading company, serving 24 million customers across 7 countries. They're seeking an experienced Senior Procurement Manager to develop and deliver sourcing strategies for contact centre operations, manage key supplier relationships, and drive efficiency across their global supply network. If you have proven expertise in business process outsourcing procurement and thrive in complex, international environments, this is an opportunity to make a real impact. Position Overview In this role, you'll be responsible for developing and delivering sourcing strategies that protect business value and drive long-term growth. You'll manage major agreements with key suppliers, analyse spending patterns to identify savings opportunities, and build strong relationships with internal stakeholders and external partners. Working across Europe and the US, you'll monitor industry trends, manage risks, and ensure our client's contact centre operations remain competitive and efficient. Responsibilities • Develop and deliver sourcing strategies for contact centre services using industry knowledge and global reach, • Manage major supplier agreements to align with long-term business goals and performance objectives, • Analyse spending data to identify cost savings opportunities and drive operational efficiency, • Build and maintain strong relationships with internal stakeholders and key suppliers, • Lead negotiations on complex deals covering commercial, service and contract terms, • Monitor industry trends and manage potential supply chain risks, • Partner with procurement colleagues across Europe and the US to deliver consistent standards Requirements • Proven procurement experience in business process outsourcing, ideally within customer experience categories, • Demonstrated ability to develop and deliver sourcing strategies in global organisations, • Confident negotiation skills on complex commercial, service and contract matters, • Strong supplier relationship management experience and proven track record, • Driven mindset focused on achieving cost savings and improving supplier performance, • Ability to work effectively across multiple regions and time zones Benefits • Generous pension package and private healthcare cover, • Discounted mobile, broadband and exclusive rewards programme, • Access to on-campus facilities: 13 subsidised restaurants, gym, cinema and beauty salon, • Hybrid working arrangement balancing office and home flexibility, • Career development opportunities within a global organisation Alongside these benefits, you'll join a collaborative, value-driven environment where your expertise is valued and your contributions directly shape procurement strategy across a major international business. How to Apply For more information about this exciting role and if you meet the criteria, please submit your details without delay to quoting MB/1314073. Langley Search & Selection (langleysearch.com) is the leading specialist recruiter in the procurement, supply chain and purchasing field. We manage permanent and interim procurement and supply chain jobs across the UK, Europe and globally for our clients, from large global multinationals to SMEs

Job Title: Trade Operations Associate Location: Brentford Contract: Fulltime/ Permanent Department: Operations Reporting to: Operations & Supply Planning Manager Overview of the role This role is responsible for supporting in delivering the end-to-end trade order process, ensuring accurate order entry, efficient fulfilment, and timely issue resolution. Acting as the link between trade customers, internal teams, and third-party providers, this role supports smooth operations while maintaining high service standards and driving process improvements. Key Responsibilities • Order Management: Accurately receive, review, and process customer orders in a multi channel environment., • Fulfilment Oversight: Track and monitor order status, coordinate dispatch, and resolve any shipping or delivery issues promptly., • Customer Support: Act as the primary point of contact for order-related inquiries, providing timely updates and resolving concerns professionally., • Cross-Functional Collaboration: Work closely with warehouse, logistics, supply chain, and finance teams to ensure efficient and seamless order fulfilment., • Data & Documentation: Maintain accurate records of orders, invoices, claims, and customer information within ERP systems (primarily Business Central)., • Performance Monitoring: Track key operational KPIs including turnaround times, error rates, inbox response times, and efficiency metrics., • 3PL Management: Oversee third-party logistics providers, monitoring performance against KPIs and SLAs (e.g., OTIF, inventory accuracy, damages, delivery accuracy) and drive corrective actions where required., • Issue Resolution: Investigate and resolve discrepancies, delays, or returns in a timely and professional manner., • Process Improvements: Identify opportunities to streamline order management processes and enhance overall efficiency., • Compliance: Ensure all transactions align with company policies, pricing structures, and contractual obligations., • Reporting & Admin: Prepare and maintain operational documents, reports, and cost tracking as needed., • Ad Hoc Support: Undertake additional tasks and assignments at short notice to support departmental requirements. Person Specification Experience: • Previous experience in an operational or customer service setting preferred but not required, • Proactive, motivated and collaborative individual with attention to detail, • Strong organisational skills with the ability to work to multiple priorities, • Excellent communication skills, both written and verbal At Aromatherapy Associates, we know that true wellness includes everyone. We are committed to diversity, equity, and inclusion, creating a culture where every person feels seen, valued, and supported.

The role will be based in Perivale and Ruislip, London. The HR Advisor provides hands-on, practical HR and employee relations support to managers and employees across the business. The role focuses heavily on managing ER cases end-to-end, ensuring compliance with UK employment law, company policies, and best practice, while supporting a positive and consistent employee experience. Key Responsibilities 1. Employee Relations (Core Focus) • Manage a full range of ER cases end-to-end, including:, • Disciplinary (conduct & capability), • Grievance, • Absence management (short- and long-term), • Probation management, • Flexible working requests, • Low-level conflict and mediation, • Advise managers on fair, consistent and legally compliant processes, aligned to ACAS guidance and internal policy., • Draft ER documentation including:, • Investigation letter, outcome letter, PIP documentation, hearing invites and decisions, • Support and, where required, conduct investigations, including note-taking and report writing., • Identify ER trends and proactively flag risks to HR Manager / P&C BP. 2. HR Advisory & Manager Support • Act as a trusted first point of contact for managers on day-to-day people matters., • Support organisational change activity (e.g. restructures, role changes, redundancies) where required., • Support the review and updating of HR policies., • Maintain accurate and confidential employee records 3. People Operations & HR Projects • Support core HR processes including:, • Onboarding & probation reviews, • Contract changes, • Leavers and exit processes, • Produce basic HR metrics and reports (e.g. ER case volumes, absence trends).

Senior FP&A Manager £95,000 - £100,000 We have an exciting opportunity for an ambitious individual to join a highly respected commercial finance function in a national Retailer. If you’re an agile, experienced FP&A leader, this could be a fantastic role for you. About the Company: • UK retailer with a strong national footprint and a loyal customer base, • Strong future operating model in a sharper, more agile environment, • Backed by significant investment in digital, stores and governance to support long-term commercial strength The Role: As a Senior FP&A Manager, you will play a pivotal role in supporting financial performance and driving insight across every avenue of the business, leading on board packs and reporting to the executive leadership team. This position will involve providing financial analysis, insights, and strategic recommendations to improve profitability, optimise operational efficiency, and drive business decisions. The role requires a strong understanding of FP&A and the ability to work cross-functionally with commercial, operations, and senior leadership teams. Responsibilities: • Lead the Financial Planning and Analysis function to support strategic decisions and promote a culture of continuous improvement, • Own and control the annual budgeted and re-forecasting process with cross-functional collaboration and scenario modelling, • Own the in-year commercial outlook process, including detailing all relevant cross-functional risks and opportunities, • Deliver insightful trading analysis and help support the review process across the group, • Conduct advanced financial analysis to assess market trends, pricing strategies, customer behaviours, and competitive dynamics, • Provide insights and recommendations to senior leadership on optimising revenue growth, cost management, and profitability, • Analyse sales performance and understand all segments that make up Gross profit to highlight risks and opportunities within current trading patterns, • Identify opportunities for cost savings and efficiency improvements across the business, • Partner with sales, marketing, operations, and other departments to align financial goals with commercial objectives, • Support the development of business strategies that drive sustainable growth and profitability, • Deliver insightful Board reporting with a focus on the story behind the numbers rather than production of pure data led information, • Ensure accurate and timely preparation of financial reports for senior management, investors, and stakeholders, • Maintain compliance with financial regulations and reporting standards, • Lead and mentor a team of finance professionals, fostering a culture of collaboration, accountability, and professional growth, • Provide guidance and support to junior staff, ensuring the delivery of high-quality financial analysis and decision-making The Ideal Candidate: • Qualified with a minimum of 5 years PQE and previous management experience, • An expert modeller with advanced Excel skills and experience building accurate financial models from scratch, • The ability to create insightful, concise and clear presentations, • Commercially curious, conclude and propose recommendations, • Proven track record in driving business results through financial insights and strategic planning, • Previous experience in an FP&A leadership role with exec-level exposure, • Ability to work under pressure and manage multiple priorities in a fast-paced environment, • Excellent business partnering and stakeholder engagement skills What they Offer: • Competitive salary: £90,000 - £95,000, • Car Allowance: £4,000, • Up to 30% bonus, • Private Medical, • Hybrid working (2 days in London), • Enhanced Pension How to Apply: We want to hear from you if you're excited about this opportunity and believe you have what it takes to excel in this role. Apply now for further information. About Aila Recruitment: Aila is a specialist finance recruitment business dedicated to providing the best jobs to the best people. We operate as an extended arm of our client's business and a career coach for our candidates' ongoing development.

🔐 Global Data Privacy Manager 📍 Uxbridge, London (Hybrid – 3 days in office) Must be within a commutable distance of no more than an hour. 💷 £80,000 + 10% bonus + excellent benefits We’re recruiting for a Global Data Privacy Manager to join a well-established international team within a complex, global organisation. This is a hands-on, in-house role offering real ownership, pace and exposure across multiple international markets. This position is best suited to candidates with in-house or private company experience who enjoy embedding data privacy into the day-to-day operations of a business. The role goes well beyond advisory work and requires someone practical, confident and comfortable rolling up their sleeves. 🔎 The Role • Lead and support global data privacy governance across the UK, EU, US, Canada, Mexico and APAC, • Advise on data privacy matters, data sharing initiatives and regulatory developments, • Draft, review and negotiate commercial contracts containing data privacy clauses, • Manage DPAs, data transfer agreements, PIAs, data subject requests and data breaches, • Maintain data privacy policies, procedures and training programmes, • Work closely with global stakeholders and senior leadership 👤 About You • Strong experience in data privacy with a proven track record in a commercial environment, • In-house or private company experience strongly preferred, • Hands-on, pragmatic and comfortable working at pace, • Confident handling negotiations and commercial contracts, • Solid understanding of global data protection frameworks and regulations 💼 Salary & Benefits • £80,000 basic salary, • 10% performance bonus, • 25 days holiday (rising to 30), • 4% employer pension contribution, • Life assurance (3x salary), • Private medical insurance (opt-in), • Hybrid working

We are recruiting for an Air Export Operator to join a growing team. This is a start-to-finish export airfreight role, working closely with UK customers and overseas offices. You will be responsible for managing export consignments from order receipt through to final documentation and billing, ensuring a high level of service, accuracy, and compliance at all times. This role would suit someone who is proactive, organised, detail-focused, and keen to add real value to an already experienced and high-performing team. Key Responsibilities • Handling export airfreight consignments from start to finish, • Arranging and monitoring UK export collections, • Raising export customs entries, • Creating and issuing AWBs and associated export documentation, • Managing customer enquiries via phone and email, • Updating and verifying bookings, • Liaising with operations teams and overseas offices to meet customer commitments, • Proactively resolving issues as they arise, • Ensuring consignments are correctly rated for accurate and timely invoicing, • Supporting KPI reporting and internal/external reports where required, • Assisting with credit management queries when necessary, • General day-to-day administrative duties within the air export function What We’re Looking For • Previous experience in air freight exports, • Strong organisational and communication skills, • High attention to detail, • Proactive and solution-focused approach, • Reliable, punctual, and motivated What We Can Offer • A role within a successful and dynamic business, • Exposure to a busy international freight forwarding environment, • A supportive, performance-driven team, • Excellent long-term career progression opportunities, • A professional and positive working environment

An ambitious, fast-growing food manufacturing business is seeking a dynamic and people-focused Production Manager to lead a large, high-performing production team through an exciting phase of growth and continuous improvement. This is a career-defining opportunity for an experienced Production Manager who thrives in fast-paced environments and wants to make a real impact. With strong backing from senior leadership, ongoing investment in people and systems, and a genuine commitment to operational excellence, this role offers both stability and long-term progression. The Opportunity The successful Production Manager will take full ownership of daily operations within a high-volume production environment, leading up to 100 colleagues and driving world-class standards across safety, quality, food safety, efficiency and team development. This is a hands-on leadership role for someone who enjoys being visible on the shop floor, setting the standard and inspiring teams to perform at their best. Key Responsibilities • Create and sustain a zero-harm safety culture, ensuring safe systems of work and strong behavioural safety standards, • Deliver all manufacturing KPIs across output, quality, waste, service and efficiency, • Lead the implementation and embedding of LEAN manufacturing, developing continuous improvement as a way of life, • Ensure the site operates to best-in-class food safety and GMP standards, remaining audit-ready at all times, • Drive quality excellence, ensuring products consistently meet agreed specifications and customer expectations, • Lead the introduction of new products, managing trials and ensuring successful launches, • Champion process and equipment improvement, working closely with Engineering to develop a robust TPM strategy, • Maintain outstanding service levels, consistently exceeding 99%, • Control material variance, driving waste and cost as close to zero as possible, • Develop a high-performance team culture through clear standards, structure, appraisals and ongoing coaching, • Play a key role in broader operational excellence and leadership programmes, • Ensure full compliance with all Health & Safety, Food Safety, Legal and Quality obligations The Person This business is looking for a confident, ambitious and data-driven leader who combines strong people skills with a passion for operational excellence. Key attributes include: • Natural, credible leadership style with the ability to inspire large teams, • High energy and a strong personal drive, • A continuous improvement mindset with the confidence to challenge the status quo, • Strong decision-making based on data and performance metrics, • Commercially and financially aware, • Comfortable operating at all levels of the business, • A genuine passion for food manufacturing and quality Key skills and experience: • Proven experience leading production in a high-volume manufacturing environment, • Strong working knowledge of LEAN / CI methodologies, • Excellent analytical and problem-solving capability, • Experience of driving operational improvement through structured project delivery, • Sound understanding of food safety, GMP and quality systems, • Strong coaching, influencing and stakeholder management skills, • Comfortable working cross-functionally with Planning, Engineering, Technical and Supply Chain Why This Role? • Up to £55,000 salary plus 10% guaranteed bonus, • Long-term career progression within a growing and well-invested operation, • A leadership role where decisions genuinely influence performance and culture, • A business that backs its people, invests in development and promotes from within, • A strong, values-driven culture where quality, safety and people genuinely come first, • The chance to lead at scale and shape a best-in-class manufacturing operation

Location: Uxbridge Salary: £85k-£95k + bonus Our client are looking for a Legal Counsel for their Franchise team. Experience in franchise is not required, and they are open to upskilling in that area. The ideal candidate will be responsible for in-house legal matters including drafting agreements, addressing compliance issues, and participating in negotiation discussions. In order to succeed, this candidate should feel comfortable working with in-house and outside counsels on a variety of legal matters. Responsibilities • Serve as a trusted partner to the Global Franchise Operations team by providing risk-based legal counsel and guidance on franchise matters., • Structure, draft, review, and negotiate franchise agreements, license agreements, confidentiality and non compete agreements, and other related documentation., • Assist with the preparation of franchise disclosure documents globally in collaboration with multiple internal and external resources., • Advise on issues arising under laws applicable to franchising., • Support global strategic initiatives relating to franchise initiatives., • Mitigate legal and financial contractual risks, ensuring fair, favorable, and consistent terms across agreements., • Counsel the business on contract interpretation., • Partner with the Global Franchise Operations team and other centers of excellence to design and implement a risk-based franchise compliance program., • Support business colleagues in resolving pre-litigation contract disputes., • Support the development and improvement of contracting processes. Qualifications • 2-5 PQE Commercial Lawyer, • In house of Law Firm, • Experience / knowledge with franchising or licensing models not required but a bonus

About Us: OMODA Motors OMODA Motors is a new brand built by Chery Group, which is a leading Chinese automobile company. OMODA operates individually from other brands of Chery Group. Its business scope covers the R&D, production and sales of passenger cars. Chery Motors Since founded, Chery has always taken adhering to technology-driven strategy, creating a vehicle brand with international competitiveness and influence as its corporate vision. Relying on the constant pursuit of technological innovation, Chery has become the first passenger vehicle enterprise in China to master the core technology of engine, gearbox, chassis, platform and new energy, and the first one in China to export vehicle, CKD parts, engine and vehicle manufacturing technology and equipment to overseas market. Chery has always focused on developing domestic and international markets. Chery has continuously deepened its globalization through the implementation of product strategy, localization strategy and talent strategy. After more than 20 years of development, Chery’s sales and services network covers more than 80 countries and regions and has won the trust of 11 million consumers worldwide. Role Overview This pivotal role is responsible for delivering our sales strategy in the UK. Working closely with the Head of Sales, and reporting in to the Head of Network Development, you will define our strategy, determine the objectives that underpin it, the KPIs that measure its success, and be responsible for the communication of the progress, both to our network and internal management. You will also be responsible for the Sales Training function, with three direct reports. This will enable you to close the loop and deliver the training suite that will help us deliver on the strategy. As well as being experienced in delivering programmes and incentives to a franchised dealer network, you will need to possess strong management skills and be an expert in all Microsoft Office packages. This role requires the ability to manage multiple projects in parallel, using initiative and self-motivation to constantly deliver, all while demonstrating the responsibility to identify and take on new projects. Responsibilities: • Be responsible for all retailer performance levers, such as variable margin, retailer scorecard and escalation process, • Define sales strategy and communicate to the retailer network through video, email and live webinars, • Analyse retailer composite reports and business performance tools to identify site-by-site performance gaps, improvement opportunities, and financial upside, translating insight into clear action plans., • Produce regular and ad-hoc performance reporting for senior stakeholders, ensuring data accuracy, integrity, and consistency across the network., • Create monthly reporting updates on progress of key objectives to the network and Omoda Jaecoo UK Senior Management Team, • Constantly review suitability of KPIs and adjust where necessary, • Be point of contact for all relevant suppliers and manage tender process for contract renewals, • Manage team of three professional sales trainers. Set objectives, conduct reviews, and report to Omoda Jaecoo UK Senior Management Team on team activity and results, • Visit key retailer partners to ensure sales strategy is understood and gain feedback, • Undertake ad-hoc tasks as directed by the Departmental and Omoda Jaecoo UK Senior Management Team Requirements: • Professional experience: more than 5 years of work experience at an automotive OEM, ideally in a network-facing role responsible for performance management on a scale, • Understanding of franchised retailer operations, • Ability to build relationships at every level, both internally and externally, • Experience at managing supplier relationships, • Excellent management skills with ability to demonstrate leading a successful team, • Ability to be nimble and quickly change priorities, • Proven ability to constantly innovate and provide bespoke solutions to problems, • High level of aptitude on Microsoft Excel and PowerPoint, • Strong ability to withstand pressure, • Ability to take responsibility and take initiative without being asked to do so, • Language requirement: English as working language., • Flexibility to travel throughout the UK

Company Profile: Ocuco Limited is a leading software solutions provider in the eyecare industry, dedicated to helping eyecare professionals streamline their operations and provide exceptional patient care. With a global presence and a focus on innovation, Ocuco has built a reputation for delivering cutting-edge technology and outstanding customer service. OptiCommerce is part of the Ocuco group and is the leading independent digital marketing and web provider in the optical sector, with clients in the UK, Ireland, the Nordics region, Canada and the US. Job Description: Join Ocuco Ltd. as a Digital Marketing Executive and become an integral part of our dynamic, multinational Client Marketing team based in London. Reporting to the Head of Client Digital Marketing, the successful candidate will play a key role in developing and executing innovative digital strategies. This position involves working with clients across the UK & Ireland, the US, Canada, and the Nordics, as well as maintaining communication with prospective clients worldwide. The role requires a high level of attention to detail, strong organisational abilities, and excellent communication skills. Occasional travel to optical trade shows in the UK will be expected. This is a hybrid role, with a requirement to be in the office three days per week. Responsibilities: • Plan and execute social media content for clients, • Review your own and colleagues’ client social media content, • Ensure all content meets quality standards before submission to the manager, • Schedule social media posts using specialist delivery platforms, • Liaise with clients to gather social media assets, blog content, and briefs, • Coordinate with third-party vendors to support content delivery, • Build bespoke client content calendars based on briefs, seasonality, and industry trends, • Assist in compiling advanced customer reports using multiple data sources (e.g., Google Analytics, Google Ads, WooCommerce, bespoke platforms), • Monitor and report on paid campaign budgets (Google Ads, social media ads, etc.), ensuring appropriate spend management, • Respond to client communications (calls, emails, etc.), providing timely and appropriate resolutions, • Support the Client Marketing Team in their day-to-day activities, • Accurately complete tasks on time using provided tools and platforms, • Contribute positively to a collaborative team environment, where each member plays a valued role The minimum requirements are: • A qualification in Marketing, Business, Languages or related field., • 2+ years of experience in crafting and executing social media content for clients., • Demonstrated ability to thrive in a fast-paced environment., • Proficiency in executing B2C/B2B content across diverse social media platforms., • Exceptional attention to detail and ability to understand and execute marketing briefs accurately., • Strong organisational and planning skills., • Fluency in English (both verbal and written)., • Advanced proficiency in Microsoft Office Suite. The ideal candidate will also have: • Certification in Meta ads or other relevant marketing platforms., • Experience with content scheduling platforms such as Publer, Buffer, and Hootsuite., • Previous success in building, executing, and analysing Meta Ads/LinkedIn Ads campaigns., • Familiarity with content/blog platforms including WooCommerce and Google Business., • Ability to collaborate effectively with internal and external stakeholders., • Positive attitude and proactive approach to delivering high-quality results., • Prior experience in the healthcare or eyewear sectors.

Location: Uxbridge Salary: £95k-£105k + bonus Our client are looking for a Legal Counsel for their Franchise team. Experience in franchise is not required, and they are open to upskilling in that area. The ideal candidate will be responsible for in-house legal matters including drafting agreements, addressing compliance issues, and participating in negotiation discussions. In order to succeed, this candidate should feel comfortable working with in-house and outside counsels on a variety of legal matters. Responsibilities • Serve as a trusted partner to the Global Franchise Operations team by providing risk-based legal counsel and guidance on franchise matters., • Structure, draft, review, and negotiate franchise agreements, license agreements, confidentiality and non compete agreements, and other related documentation., • Assist with the preparation of franchise disclosure documents globally in collaboration with multiple internal and external resources., • Advise on issues arising under laws applicable to franchising., • Support global strategic initiatives relating to franchise initiatives., • Mitigate legal and financial contractual risks, ensuring fair, favorable, and consistent terms across agreements., • Counsel the business on contract interpretation., • Partner with the Global Franchise Operations team and other centers of excellence to design and implement a risk-based franchise compliance program., • Support business colleagues in resolving pre-litigation contract disputes., • Support the development and improvement of contracting processes. Qualifications • 4-8 PQE Commercial Lawyer, • In house of Law Firm, • Experience / knowledge with franchising or licensing models not required but a bonus

Are you a strategic thinker with a passion for driving business growth through accurate demand planning? Monster Energy, the world’s leading energy drinks brand, is looking for a Demand Planning Manager to join our EMEA Operations team. This is a high-impact role, leading our demand planning function and shaping the S&OP process across multiple countries. About Monster Energy Monster Energy, a NASDAQ-listed company based in Corona, CA, is renowned for its bold, innovative brand. Since launching in the UK and Ireland in 2008, Monster has grown into one of the top energy drink brands globally, selling in over 140 countries. In 2023, EMEA sales reached 138 million cases, reflecting our ongoing growth and market leadership. Role Overview Reporting to the Director of Planning & Supply, you will lead the Demand Planning team, working cross-functionally to ensure forecast accuracy, optimize volume planning, and enhance the Monthly S&OP process. Your insights will directly influence business decisions, driving performance, efficiency, and customer satisfaction across the EMEA region. Key Responsibilities • Lead and facilitate the S&OP process, ensuring alignment across sales, operations, and customers., • Line manage a team of demand planners, fostering development and high performance., • Drive improvements in forecast accuracy, inventory turns, and on-time delivery performance., • Develop and implement demand planning KPIs, root cause analysis, and performance monitoring tools., • Support executive reviews with clear reporting on forecast accuracy, inventory, and operational KPIs., • Lead demand planning system projects (SAP APO/ECC, BI) and process improvements., • Identify opportunities to enhance planning efficiency and effectiveness. Skills & Experience • 8+ years in FMCG, with a minimum of 6 years in a Demand Planning / S&OP role., • Proven experience implementing demand planning KPIs and S&OP processes., • Strong SAP (APO/ECC) and BI experience., • Exceptional analytical, organizational, and stakeholder management skills., • Demonstrated success in project/change management and cross-functional collaboration., • Excellent communication, presentation, and leadership abilities., • Flexible with working hours to accommodate different time zones. About You • Passionate, energetic, and committed to delivering results., • Strong business acumen and customer-focused mindset., • Self-starter, adaptable, and able to thrive in a fast-paced, dynamic environment., • BA/BS degree in Business or related field; additional European language is a plus. Why Join Monster Energy? This is a rare opportunity to shape demand planning in a global, high-growth business, with exposure to senior leadership and cross-regional projects. You’ll be part of a dynamic, entrepreneurial culture that rewards innovation and ownership. Ready to take the lead in driving Monster Energy’s EMEA demand planning performance? Apply today! Email: We look forward to your application for this exciting opportunity. The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy.

Location: United Kingdom (regional remit across UK & Nordics) Travel: Limited regional travel as required Compensation: Strong base + performance bonus + benefits Step into a visible HR leadership role with the scope to shape people strategy while staying close to operational impact. Why This Business A multinational organisation with a strong European presence is investing in HR leadership to strengthen performance, engagement, and compliance. Joining at this stage offers the chance to influence across multiple markets while gaining senior exposure in a complex, fast-moving environment. What You’ll Be Doing • Partner with senior stakeholders across the UK and Nordics to deliver people strategies that drive performance and culture, • Lead on employee relations, compliance, and workforce planning, ensuring alignment with business objectives, • Implement HR initiatives to enhance engagement, retention, and leadership capability, • Oversee HR operations, including recruitment, payroll, and policy alignment, balancing daily delivery with long-term projects What You’ll Bring • 5–7 years’ HR experience, ideally stepping up from HR Manager or Supervisor level, • Strong expertise in UK employment law and proven stakeholder influence, • Experience in matrix organisations and multi-country HR operations, • Resilience, agility, and confidence to balance empathy with accountability Who This Suits You’re a commercially minded HR professional who thrives on visibility and influence. Ready to step beyond a single-country remit, you’ll excel at combining people-first leadership with operational delivery in a multinational setting. Benefits • Performance-linked package with bonus, • Private medical insurance, • Pension scheme, • Generous employee discount on products, • Hybrid working model with regular office presence Apply now for a confidential conversation with Walker Lovell.

Head of Commercial – UK - Uxbridge UK | Office-Based with Field Presence | Senior Leadership We’re seeking a strategic and commercially astute Head of Commercial to lead UK operations and drive sustainable growth within a highly competitive pharmaceutical environment. This is a pivotal leadership role with full accountability for commercial performance, market access, sales execution, and cross-functional alignment across the UK business. The Role Reporting to the General Manager, you’ll define and deliver the UK commercial strategy, ensuring strong execution, financial discipline, and long-term value creation. Key responsibilities include: • Setting and executing the UK commercial strategy to deliver revenue and market share growth, • Leading sales, market access, and supply chain functions to ensure integrated execution, • Driving pricing, reimbursement, and market access strategies across the NHS and NICE, • Overseeing Regional Business Managers and senior commercial leaders, building a high-performance culture, • Optimising sales force effectiveness, segmentation, targeting, and KOL engagement, • Ensuring supply chain resilience and strong partnerships with wholesalers and homecare providers, • Partnering with Marketing and Medical Affairs to align strategy, ensure ABPI compliance, and maximise impact, • Providing strategic insight and feedback to global stakeholders, • Leading talent development, succession planning, and organisational scalability About You • Proven experience in senior commercial leadership within the pharmaceutical industry, • Proven track record in product launches, P&L ownership, and delivering sales and profit targets, • Strong understanding of the UK healthcare landscape, including NHS, NICE, and market access pathways, • Commercially rigorous, data-driven, and confident influencing at executive level, • Degree qualified (management, business, or life sciences preferred) Why Apply? • Executive-level role with genuine strategic influence, • Opportunity to shape UK commercial direction and growth, • High visibility across UK and global leadership teams Apply now using the "Easy Apply" button.