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Head of Student Engagement Salary £47,578 - £52,457 per annum The Sheffield College is a large, vibrant, and diverse further education college. We are proud of how the College contributes to meeting local skills needs and transforms lives through learning. We have high aspirations and standards for ourselves, our students, and our apprentices (students). This role is key in supporting our strategic ambition to ensure the College is a great place to learn, and ensure our students gain the attributes, skills and qualifications they need to go further. This role will specifically support our ambitions to provide all students with the best possible experience across the college, driving positive engagement and students’ behaviour, including attendance. The postholder will support the development and implementation of college wide culture, policy and practice to foster a safe, positive, and respectful student experience. The key objectives for the role include: Increasing student engagement in learning and wider educational opportunities Increasing student attendance and punctuality, including implementing a strategic, timely and targeted approach that reduces internal and persistent absenteeism Improving student behaviour, modelling our relational practice and trauma-informed culture so that time lost for learning through Time Out (suspension) and/or exclusion remains low and is reduced further Ensuring that key policies and procedures remain up to date, and are enhanced further relational practice and trauma-informed approaches at their core and are consistently implemented across college Ensuring direct reports, and other relevant staff (for example, Student Mentors) participate in role specific professional development Supporting curriculum leadership teams to achieve relevant and stretching key performance indicators as agreed through the college’s annual Business Planning process Main Responsibilities: As a member of the College Leadership team, reporting to the Director of Student Services, this post will contribute to the College’s common goals. To achieve these, specific duties include, but are not limited to: Providing daily visible leadership presence in key areas of our campuses at key times Leading and developing our team of Student Engagement Officers across college Developing and implementing inclusive practices that improve student engagement, attendance and behavior Collaborating with curriculum academy leadership teams to support them to embed consistent relational and trauma-informed practice in their staff teams Coaching college staff by role modelling best practice in relational practice and trauma-informed approaches to behavioral support Contributing to the development, and leading the implementation, of key engagement policies related to student attendance, engagement and behavior Contributing to how we deliver key aspects of the learner journey, such as transition, enrolment, induction and tutorial, ensuring they maximise student engagement and attendance and support the development of safe and healthy behaviour Building sustainable partnerships with appropriate organisations that support the engagement, attendance and behaviour of our students. Supporting the delivery of an appropriate high-quality training and CPD programme that meets the needs and different roles of a wide range of staff involved in improving student engagement, attendance and behaviour Working with appropriate teams to further develop our data capture and reporting mechanisms for key metrics Accessing and analysing key data, ensuring that improvement actions are targeted and reviewed to ensure positive impact on key metrics Providing dynamic, visible, and effective leadership and direction, ensuring that a solution focused, and supportive culture of continuing professional development inspires, enables, empowers, and motivates staff to achieve high standards of performance Supporting the development of the College brand. Recognising, developing, and working with Marketing to effectively promote new opportunities for the area and college, which support the strategic plan and maximise the college brands potential Supporting value for money by contributing to the strategic direction of the annual business planning for student attendance and behaviour. Deputising for the Director of Student Services when required, representing the college at events. The portfolio of responsibilities will be reviewed so that it evolves as part of the College’s strategic growth and success. You will carry out other duties as may be commensurate with the post which do not change the character or purpose of the post which are necessary to maintain high quality standards of business practice. Line Management and Cross College Working Student Engagement Officers You will be part of the College’s Leadership Team and will need to work collaboratively with members of the team across the College to deliver the College’s strategy and objectives. You will be required to participate in cross-college teams and working groups on key projects. You will attend relevant internal committees and groups, representing safeguarding, student well-being and Student Experience. This will include regular attendance at college operational groups, College Leadership Team meetings and other corporate meetings by invitation, preparing and presenting papers as required. Other Responsibilities You will act as a role model to colleagues, ensuring that the responsibilities of the post are carried out in a way that reflects the standards, vision, and values of the College. To proactively promote and support the College to fulfil its statutory, corporate, and moral responsibilities regarding Safeguarding, EDI, General Data Protection Regulations, Audit and Health and Safety. Ensure that environmental sustainability is a key consideration in the actions we take, working towards the college’s environmental strategy and net zero ambition. Ensure that environmental sustainability is a key consideration in the actions we take, working towards the college’s environmental strategy and net zero ambition. To act as a member of key College committee’s or boards as deemed appropriate. To take part in the College Duty Manager rota, supporting the management of campuses on a regular basis. To be an active member of the College’s communal first aid team To provide mental health and wellbeing support to students as required What we can offer you As the successful candidate, you will be offered a salary of between £47,578 - £52,457 per annum based upon a combination of the skills, knowledge and experience that you can bring to the role. Our benefits Enhanced Pension contributions scheme with SYPA - 18.6% Annual leave-37 Days (273.8 hours) + 8 Bank Holidays(59.2 hours) - this includes a discretionary Christmas closure period Health and wellbeing, we offer Employee assistance programme through Bupa Occupational Health through PAM Free eye tests for VDU users Free Parking is available at the majority of our campuses To apply:Click apply online and follow the links to complete the online application. Closing date: 7th April 2026

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Offshore Supplier Operational Performance Manager Delivering good customer outcomes is at the heart of what we do here at Capital One. This role is crucial for ensuring the flawless resolution for our customers by leading and developing a team, and driving high-performance across a defined portfolio of third-party offshore supplier operations. Reporting to the Head of Offshore and partnering closely with the broader Operations team and internal stakeholders, you will be accountable for the effective delivery and governance of key customer service outcomes & back-office processes via our offshore partners. What You’ll Do People Leadership: Lead, coach, and develop a high-performing internal team (e.g., Principal Associates/Senior associates), fostering a culture of continuous improvement, high engagement, and results-focused delivery for our customers. Supplier Performance Management: Be accountable for the day-to-day management of supplier relationships for a dedicated portfolio of processes, ensuring third parties achieve a range of critical KPIs, including good customer outcomes and delivery against areas of back office processing. Continuous Improvement: Proactively identify opportunities, and partner with the suppliers to develop and execute improvements in performance, process efficiency, and risk control. Governance & Reporting: Ensure robust supplier performance is effectively governed and reported to Capital One stakeholders, highlighting any risks, emerging trends, and overall supplier health. Stakeholder Partnership: Work closely with other key internal areas, such as the Supplier Management Office, the Business Risk Office, and the Process Management team, to ensure the holistic view of the supplier relationship and its performance is understood and aligned. Change Management: Support the department's change agenda and prepare the offshore teams to deliver successfully against upcoming business initiatives. Data Utilisation: Utilise and analyse performance data to make key business decisions related to the processes and suppliers you support. What You’ll Bring Proven experience in managing and governing day-to-day interactions and performance of outsourced/supplier relationships, with a clear focus on customer service delivery. Demonstrable experience of successfully leading, managing, and developing a team of direct reports. Solid working awareness of commercial and contractual agreements with outsource partners. Experience of building and supporting a culture that fosters high performance and strong engagement. Excellent communication skills, both written and verbal, with the ability to build strong internal and external working relationships. A genuine passion for people leadership and career development. Strong problem-solving skills, with the ability to identify complex problems and come up with effective solutions. Comfortable in adapting to change, embracing bold ideas, and intellectually curious. Where and How You'll Work This is a permanent position and will be based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. You’ll also need to be able to travel offshore to build relationships with key partners in India. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. The number of days you spend in the office will usually be led by the type of work you’re doing, and the hybrid working patterns of the people you partner most closely with. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good

We're looking for a skilled Metallurgist to play a key role in ensuring technical compliance, product quality, and process excellence across a specialist alloys operation. This is a hands-on, influential role where you'll support contract reviews, documentation, customer interaction and technical problem-solving across the business. Client Details Our client is a long-established manufacturer known for producing high‑performance alloys and precision‑engineered components for demanding sectors. With a strong focus on innovation, efficiency and personalised service, they continue to invest heavily in modern technology and long-term capability. Description Key Responsibilities Lead and complete detailed contract reviews to ensure materials, routes and operations meet strict customer requirements. Review and interpret complex material specifications, providing technical feedback where required. Create technical documentation including testing requirements, process specifications, inspection plans and subcontract instructions. Work directly with customers to resolve technical issues, raise concessions and manage Non‑Conformance Reports (NCRs). Act as a key interface between customers, suppliers, inspectors and internal teams, including attending site visits and witnessing testing. Coordinate and oversee activities relating to NDT, hardness testing and technical document control (REACH, ROHS, Conflict Minerals). Support the Technical & Quality Manager and contribute to quality management, continuous improvement and operational problem‑solving. Maintain high levels of housekeeping, uphold company values and adhere to all Health & Safety requirements.Profile The Successful Candidate Degree or HND in Metallurgy, Materials Engineering or a related discipline. At least 5 years' industry experience within metal stockholding or production, ideally involving nickel‑based alloys. Strong understanding of melting, hot working, testing and OEM quality requirements. Experienced in writing technical procedures, delivering training and performing manufacturing route reviews. Comfortable working in a Continuous Improvement environment, with knowledge of FMEAs and quality management reviews. Skilled problem-solver with experience using tools such as 8D, 5 Whys or Six Sigma methodologies. Excellent communicator with strong attention to detail; proactive, collaborative and able to engage effectively across departments. A genuine passion for quality, technical accuracy and delivering compliant, customer‑focused outcomes.Job Offer What's on Offer Salary dependent on experience, alongside a contributory pension scheme (including life cover). A modern, clean working environment with free onsite parking. 28 days' annual leave including statutory holidays, with options to buy additional leave depending on service, plus an extra 3‑day Christmas/New Year shutdown. Service milestone rewards, Company Sick Pay, and access to Bike to Work and Home/Tech schemes. The opportunity to work in a supportive, forward‑thinking technical team with strong career development pathways. If you are a passionate Metallurgist looking to advance your career in Sheffield, we encourage you to apply and become part of a forward-thinking engineering and manufacturing team

W Talent is thrilled to announce our exclusive partnership with a highly regarded manufacturing business located in Sheffield, South Yorkshire. This esteemed company is at the forefront of innovation in the Aerospace sector and committed to delivering exceptional quality and tailored solutions to its clients. As part of our collaboration, we are excited to support them in their search for a Quality Engineer who will play a vital role in maintaining their high standards of quality and driving continuous improvement within the organisation. This is an incredible opportunity to join a dedicated team that values expertise and fosters professional growth. Job Information As the Quality Engineer, you will be based at the Sheffield manufacturing site, working closely with production teams on a daily basis. You will take a hands-on approach to monitoring product conformity, investigating non-conformances, and implementing practical quality improvements directly within the manufacturing process. This role is focused on driving measurable quality enhancements through root cause analysis, process capability improvement, corrective and preventive actions (CAPA), and continuous improvement initiatives. You will work collaboratively with operations, customers, and suppliers to resolve technical quality issues, reduce defects, improve right-first-time performance, and strengthen process controls across the site. Key Responsibilities Act as the day-to-day quality lead across the business, making informed decisions on product conformity and system compliance with support from the Quality Manager. Manage and improve the Non-Conformance Register, reducing NCR dwell time and driving effective corrective and preventive actions. Lead and support root cause analysis activities including 5 Whys and 8D's to resolve internal and external quality issues and prevent recurrence. Analyse monthly quality trends, including external providers and pyrometry compliance, identifying improvement opportunities. Review and implement customer-specific quality requirements within internal processes. Conduct internal audits and in-process quality checks to ensure compliance with procedures and standards. Contribute to monthly Quality Assurance performance reporting for management review. Support ongoing improvement of the Quality Management System, including document control, procedure updates, and staff training. Promote a strong culture of quality and continuous improvement across the organisation and deputise for the Quality Manager when required. Qualifications and Experience Experience in a Quality Engineer role within a engineering or manufacturing environment. Working knowledge of ISO9001 standards and ability to conduct internal audits. Proficiency in Quality Management Systems and problem-solving methodologies. Strong written and verbal communication skills for effective interaction with customers and suppliers. Ability to utilize statistical analysis techniques, particularly with Microsoft Excel. A proactive approach with the ability to work independently and collaboratively. Salary Information This is a fantastic Quality Engineer position, paying £35,000 to £40,000, located in Sheffield. This is your chance to make a real impact in a company that values quality and innovation. If you have any questions or need further details before applying, please don't hesitate to contact Glyn Dobb, at W Talent who will be conducting the first stage interviews

A well-established and growing manufacturing business based in Rotherham with a turnover of c£30 million+ is seeking an Operational Financial Controller to join its senior finance team. The company has recently promoted its Finance Director internally and is now looking for a strong number two to help drive both financial performance and operational efficiency across the business. This is an excellent opportunity for a commercially minded finance professional who enjoys being close to operations and influencing decision-making across the organisation. The Role Reporting directly to the newly promoted Finance Director, you will take ownership of the finance functions day-to-day management while playing a key role in operational and strategic decision-making. You will lead and develop a team of four within finance and work closely with operational leaders across manufacturing, supply chain, and commercial functions to improve performance and profitability. This is a highly visible role within the business, offering a genuine opportunity to influence the operational and financial direction of the company. Key Responsibilities Financial Leadership Oversee the preparation of monthly management accounts and financial reporting. Lead budgeting, forecasting, and financial planning processes. Provide insightful financial analysis to support strategic decision-making. Maintain strong financial controls and ensure compliance with accounting standards. Manage cash flow, working capital, and financial risk. Operational Finance Partner with operations to drive manufacturing efficiency and cost control. Analyse production costs, margins, and operational KPIs. Support continuous improvement initiatives across the manufacturing process. Improve systems, reporting processes, and financial visibility across departments. Provide financial support for capital investment decisions. Team Management Lead, mentor, and develop a team of four finance professionals. Drive a culture of accountability, collaboration, and continuous improvement within the finance team. About You The ideal candidate will be a proactive and commercially focused finance professional who thrives in a fast-paced manufacturing environment. Key requirements: Qualified accountant (ACA / ACCA / CIMA). Proven experience in a Financial Controller or Senior Finance Manager role. Background within manufacturing, engineering, or product-based businesses. Strong operational finance experience and business partnering capability. Experience managing and developing finance teams. Excellent communication skills with the ability to influence non-finance stakeholders . Whats on Offer Salary £65,000 £75,000. Opportunity to work closely with a newly promoted Finance Director. Senior leadership exposure and real operational influence. Growing and stable manufacturing business. Clear opportunity to shape the finance function and add strategic value. Should this opportunity be of interest, please contact Jack Curtis on 07496 364678 or 0114 2611700 . Sharp Consultancy is a finance and accountancy recruitment specialist assisting accounting and finance divisions of businesses in the Yorkshire and Derbyshire area. With over 30 years' experience we pride ourselves on sourcing excellent finance professionals across all divisions of an accounts function. Candidates must be eligible to work in the UK full time without restriction. To apply please send your CV to the e-mail address stated, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications, we receive it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within seven days, please note that on this occasion your application has not been successful. TPBN1_UKTJ

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Process Excellence Advisor About this role As a Process Excellence Advisor you will be responsible for supporting all functional areas in relation to Business Processes in terms of documentation, governance and monitoring performance. You will lead, advise and support on a range of activities ensuring the business has clear, up to date and end to end process maps in place utilising standardised documentation. Upskilling, coaching and training Process Managers in Process Excellence and supporting with process optimisation initiatives as well as documenting new processes. The ideal candidate will possess strong analytical and problem-solving skills, excellent communication and influencing abilities, and a passion for fostering a culture of continuous improvement and sound risk management. What you’ll do Define and implement the frameworks for how we document and monitor processes across the UK business. Create and lead workshops to upskill Process Managers in process excellence tools and methodologies. Implement standardized documentation to ensure clarity and eliminate silos. Manage process-related projects from initial discovery through to successful launch. Build influential relationships across the business to ensure new processes are adopted smoothly and effectively. Support the business in remaining "well-managed" by identifying performance gaps and supporting optimization initiatives. What we’re looking for A well organised and detail orientated individual Experience in process management, risk/governance frameworks, and process improvement methodologies. Ability to build strong relationships and influence stakeholders across the business Previous experience of problem solving through process evaluation Strong organizational skills and the ability to remain focused and flexible in a changing environment Experience of delivering training to groups face to face and / or on-line Nice to have Awareness of Lean / Six Sigma tools and methodologies Risk management experience, or a desire to learn and grow your career in this field. Previous experience of working in a highly-regulated industry and/or corporate environment Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good

Andy File Associates Limited are working as a recruitment business on behalf of our client with regards this permanent position. Our Facilities Management client is looking for a Business Support Administrator to join them at their Head office in Sheffield. The ideal candidate will have a Helpdesk background and should have experience working in Office Administration and have good IT skills. Any previous experience working within a facilities management or construction environment would be beneficial. Working Hours: 9.00am - 5,00pm Monday to Friday Reporting to FM Business Support Manager Job Description • Use a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, etc., to produce correspondence and documents and to maintain presentations, records, spreadsheets and databases., • Produce Quotes, Purchase Orders and Invoices., • Support accounts with inputting supplier invoices., • Collate, produce and distribute reports from results generated by Subcontractors and send them out to clients., • Experience of using a CAFM system such as Job logic, Maximo, Easybuild or similar., • Scheduling and keeping up to date the PPM, periodic and inspection records., • Dispatching certificates and new O&M style booklets for stores and FM service users., • Keeping site addresses and details up to date as they change., • Arrange travel and accommodation for staff or customers and other external contacts., • Receive incoming calls from Clients and log/raise work orders in CAFM system., • Deploy jobs to Technicians via the phone and CAFM system., • Update CAFM system with subcontractor work details to ensure the system reflects all works carried out., • Process Timesheets by updating CAFM system to ensure Technicians times are correctly allocated to individual jobs., • Liaise with staff in other departments and with external contacts., • Order and maintaining stationery and equipment., • Sort and distribute incoming post and organising and sending outgoing post., • Organise and store paperwork, documents and computer-based information., • photocopying and printing various documents, sometimes on behalf of other colleagues., • Prepare documentation for internal process as per ISO Standards., • Liaise with our Health and Safety Forum and Human Resources Coordinator to engage with Learning and Development as necessary., • Any other duties which are required by the business and within the scope of the role Personal Specification A background in Facilities Management or Construction desirable but not essential. Qualifications or Business skills/experience that relate to the position. Excellent Level of IT Literacy. Some experience using Business Software such as Joblogic, accounting software, Coins etc. Ability to use own initiative, working accurately with policies and procedures Prioritise workload and meet deadlines with attention to detail Written and Verbal communication skills Key Performance Indicators Technical skills and application- Demonstrates knowledge and application of the skills required for this position. This includes knowledge and understanding of appropriate equipment, legislation, policies and procedures. Continuous quality improvement- Commitment to ensuring quality services are delivered to both internal and external clients through continuous improvement activities Customer service- Excellent communication and interpersonal skills including demonstrated experience in liaising with a wide range of internal and external clients. Benefits • Holiday Entitlement 33 days, including Bank Holidays pro-rata. All employees are eligible for a long service accrual of 1 day per 5 years of service, up to a maximum of 5 days., • Bupa Private Healthcare and Cash Plan; available upon successful completion of your probation period, you will have the choice to be opted into their company healthcare scheme., • Zurich Life Insurance Cover., • Training- you will receive ongoing core competency training in your respective field of work

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Customer Outcome Manager About the role We are seeking an experienced leader to manage our UK customer testing programme. As the lead of the Customer Outcome Testing team, you will be responsible for developing and overseeing the testing team, enhancing our testing strategy and collaborating with senior stakeholders across the UK business. What you’ll do Oversee the Customer Journey testing programme, ensuring an effective and efficient approach to testing Develop and mentor the testing team fostering an environment of continuous improvement and excellence Inform senior stakeholders results via formalised reports; informing them of improvement opportunities, actionable feedback and recommendations Be a key feed of information into the Customer Outcome and Insight Committee; supporting AEs in monitoring their processes Enhance and refine the testing methodology, adapting best practices and innovating approaches Collaborate with insight providers across the whole UK business What we’re looking for Outcome testing or Quality Assurance experience in a regulated environment Ability to lead a testing programme delivering results through others An ability to self-identify process improvements to improve efficiency, and then execute them Great stakeholder management skills and the ability to influence and collaborate with a wide range of different people Able to partner within and beyond the team, building productive, cross business relationships; analysing and sharing results and insights through reports Strong organisational skills and the ability to remain focused and flexible in a changing environment Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good

Description As a key member of the senior leadership team, the role will drive Process Improvement and Business Transformation to continuously develop the business and improve our business proposition in line with the strategic aerospace roadmaps of Industry 4. Head of Process Improvement & Busines

As a key member of the senior leadership team, the role will drive Process Improvement and Business Transformation to continuously develop the business and improve our business proposition in line with the strategic aerospace roadmaps of Industry 4. Head of Process Improvement & Business Transfo

Process Improvement Engineer The Opportunity: Are you a seasoned Process Improvement Engineer who can read and interpret mechanical drawings and work across all areas of design and production to make recommendations change? We can offer a varied and interesting role in a niche automotive engineering

A leading consultancy firm in the UK is seeking a Business Analyst to join their team in Sheffield. The role involves analyzing business needs, facilitating workshops, and documenting requirements. You will work closely with stakeholders to ensure successful project delivery and identify areas for i

A growing technology organization in the UK is seeking a Business Analyst to identify and deliver improvements. The role involves working closely with business stakeholders in a hybrid model, gathering requirements, mapping processes, and supporting testing initiatives.

This role focuses on collaborating with teams to analyze and optimize business processes, gather requirements, and implement improvements. Candidates should have experience with Agile methodologies, process modelling, and strong communication skills. An international information and analytics leader

A regulatory authority in the UK seeks a Business Analyst to enhance efficiency across IT, CRM, and business change projects. You will gather and analyze requirements, design processes, and collaborate to ensure innovation aligns with organizational needs.

This role involves collaborating with business stakeholders, IT developers, and testers to ensure that business requirements are thoroughly understood and documented. An exciting opportunity awaits a Business Analyst to join a blue-chip company.

A leading technology consultancy in Greater London is seeking a skilled Business Analyst to drive process improvements and enhance business performance. A minimum of 5 years in a Business Analyst role, strong analytical skills, and proficiency in business analysis tools are required. The successful

A leading provider of healthcare services is seeking a Business Process Improvement Lead to drive process excellence and business scalability during a period of significant transformation. Business Process Improvement Lead. Support upcoming system implementations by ensuring business processes are r

You will identify and deliver business benefits, analyze business processes, and manage stakeholder engagement. A leading university in the UK is seeking a Business Analyst to develop and promote a culture of excellence. Ideal candidates should have strong business analysis knowledge, excellent comm

A leading recruitment agency is seeking a Business Process Analyst to enhance productivity and reduce costs by collaborating with diverse teams including Sales, Marketing, Finance, and IT. The ideal candidate should have proven experience in process mapping and design, along with strong change manag

We have a great opportunity for a self-starter who is looking for an opportunity to create a continuous improvement culture at PIC! You will be joining a newly formed team at the ground level and support the Business Process Improvement Lead to deliver process improvement projects and coaching opera

Support the goal of enhancing security, safety, and business efficiencies and process improvement. Our client has an exciting opportunity for a Business Process Improvement Lead to join their team. Drive Continuous Improvement: Identify and implement improvements across the organization to enhance o

A leading construction firm in the United Kingdom seeks a Business Analyst to facilitate stakeholder workshops, document requirements, and enhance business processes. Join a dynamic team dedicated to continuous improvement and professional development.

You’ll lead process improvement across Group Functions whilst working within the Transformation team, you’ll focus on identifying inefficiencies, redesigning processes, and ensuring improvements are embedded through systems, data and automation. Business Process Improvement Manager:. Translating

Temporary Job - Site based Manager for major Prison Refurb.This large FM and Maintenance company is carrying out a major roof replacement and upgrade to a prison, with .M&E roof-mounted equipment also being changed, along with some fire and smoke equipment.The prison is Victorian, and it will be wo

We’re looking for someone who is analytical, organised, and naturally curious—a confident communicator who uses a variety of techniques suitable for engaging with diverse stakeholders, makes sense of and translates complex information, championing improvements that deliver real business ou

Strong knowledge of electrical systems, construction processes, and project management methodologies.

Structured, process-driven project delivery. Complete their programme, follow the process, and if you don’t land a job, you get your money back.

Permanent job – Project Manager – MOD projects, facilities management.A large FM and Maintenance contractor who runs a contract for the Ministry of Defence to maintain UK MOD sites has an exciting opportunity.For an experienced Project Manager to join the team at RAF Cranwell on a permanent basi

Structured, process-driven project delivery. Complete their programme, follow the process, and if you don’t land a job, you get your money back.

This is an excellent opportunity for an individual with strong estates, maintenance, and capital project experience to play a key role in supporting essential improvements across the estate. We're looking for a proactive, organised, and solution-focused Project Manager who can hit the ground running

Learn core Business Analysis concepts, including requirements gathering, stakeholder engagement, and business process modelling. Complete the programme, follow the process, and if you don’t land a role, you receive a refund. Business Analyst Trainee – No Experience Needed.

Ensure compliance with H&S legislation, regulation and H&S policies and processes. Lessons learnt from feedback to drive service improvement.

Identifying and mitigating project risks while driving continuous improvement across delivery processes. The business delivers complex, high-value projects across the commercial, industrial, and residential sectors and has built a strong reputation for quality, reliability, and technical excellence.

Expenses: All business-related expenses paid. Paid travel and business expenses.

Lincolnshire - On-site (5 days per week).Lincolnshire, supporting the delivery of.This is a great opportunity for someone early in their project management career who wants exposure to large-scale transformation initiatives.Due to the nature of the role and occasional travel between sites,.UK drivin

Projects will include bridge removal and replacement, utility related schemes, car park upgrades, resurfacing works and, if extended, leisure projects such as astro pitches and leisure facility improvements. Comfortable navigating local authority processes and governance.

Key Responsibilities: Develop and maintain effective relationships with clients and wastewater division stakeholders Provide clear instructions and consistent delivery to inspire confidence Lead localised reporting by preparing and planning concise reports for projects within your area Ensure effic

As Billable Works Project Manager, you will play a pivotal role in delivering a diverse programme of refurbishment, maintenance, and improvement projects across a substantial housing portfolio of more than 30,000 properties.

Job Title: Senior Project Manager - Aviation Build Project Location: Gatwick Salary: Competitive + package Overview A leading construction contractor is seeking a Senior Project Manager to lead delivery of a major build project within an aviation environment.This role will take full responsibili

Temp job-Project Manager - prison Maintenance.A large FM and Maintenance contractor who runs the contract for the Ministry of Justice to maintain UK Prisons has an exciting opportunity.For a Project Manager to join the team covering the Midlands.This is a temporary role for 3–6 months, initially t

Spencer Clarke Group are working closely with a Local Authority in Berkshire to appoint an Interim Financial Improvement Project Manager to support the delivery of a large-scale Finance Improvement Programme. The successful candidate will support the delivery of multiple projects within a Finance Im

Opportunity to join a multidisciplinary consultancy as a Project Manager to join the growing business and support the delivery of construction projects across the education sector. You should have strong understanding of the construction process and excellent communication and organisational skills.

We're looking for a Project Implementation Manager to lead the roll-out of supply chain solutions directly on customer sites across the UK.You'll be responsible for turning operational challenges into practical, high-impact implementations.This is a hands-on, customer-facing role where you'll scope,

Duties: * Lead and support continuous improvement initiatives aligned with organisational goals * Identify a project roadmap on project plans and how the projects will be implemented * Identify and implement lean manufacturing processes and introduce problem solving tools * Standardise b

Junior - Intermediate Mechanical Project Building Services £45,000 - £55,000pa + Package South Coast Projects Southampton based offices - with a Hybrid Working model 3D Personnel are currently running a search to source a Mechanically biased Junior - Intermediate level Project or