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We’re looking for a highly organised Product & Design Manager to act as the Creative Director’s right hand and keep our product pipeline running smoothly. You'll manage the Product & Design team, plan workloads, and make sure every brief is delivered on time, on brand and to a high standard. You’ll be the person who turns ideas and deadlines into clear plans, keeps projects moving, and isn’t afraid to push for quality and clarity. If you love a creative environment and get a buzz from designing and engineering beautiful products this could be the role for you. JOB DESCRIPTION Job Title: Product and Design Manager Department: Product & Design Reporting to: Creative & Co-Managing Director Responsible for (subordinates): Product and Design team Salary: 37-45k per annum based on experience. (We will consider outside of this range for an exceptional candidate). Location: Loughborough Town Centre. This job is an in-house role; we're not offering remote or hybrid working. How to apply: Please apply via LinkedIn and include a link to your portfolio of work. Job Purpose: Lead the day-to-day operations and creative output of the Product and Design team, turning the Creative Director’s vision and briefs into clear, resourced and scheduled plans, and delivering every project on time, on brief and on brand. Design and develop commercially viable products that generate the best return on investment, creating your own product concepts and artwork as well as managing designs from external artists and licences. Take ownership of line management, workflow planning and quality control within the team, freeing up the Creative Director to focus on overall brand direction and business priorities, while you keep delivery on track and all visual output on brand. Duties and Responsibilities: Leadership & Line Management • Line manage, coach and develop the Product & Design team. Set clear objectives, standards and growth plans; hold regular 1:1s and performance reviews., • Set and uphold team ways‑of‑working: brand guidelines, response times, meeting rhythms, status reporting, file‑naming, proofing and sign‑off etiquette. Planning, Traffic & Delivery • Build and maintain a single, transparent master schedule covering all product cycles, customer submissions, catalogue/seasonal milestones, and marketing design needs; publish weekly priorities and critical paths., • Ownership of resourcing and capacity planning; allocate work across Product and Design Team; escalate risks early; remove blockers., • Catalogue and key launches: own end to end timelines, making sure catalogues and all associated product, marketing and digital deliverables are completed on schedule., • Run quick team check‑ins and weekly progress reviews, keep a simple tracker of who’s doing what and by when, and make sure each project gets the right sign‑offs on time. Creative Design and Product Development • Create original designs and product concepts for stationery, gifts and greeting cards that are in line with Ohh Deer’s brand identity and customer expectations., • Bring proactive ideas for new ranges, formats and collaborations, regularly sharing concepts and suggestions with the Creative Director and wider team., • Turn ideas into clear, deliverable product briefs, including mock ups, specifications and reference material that can be used by suppliers and internal teams., • Work with the Creative Director to refine concepts through feedback and critique, ensuring that final designs feel cohesive across ranges and seasons., • Stay informed on design trends, competitors and customer insights, and use this knowledge to propose fresh, commercially strong product ideas. Creative & Brand Governance • Translate the Creative Director’s vision into clear briefs, checklists and acceptance criteria for product, marketing and digital work, ensuring all designs meet brand guidelines and retailer or client specifications., • Act as first line brand and quality control for all visual output across Product & Design and other teams (for example brand marketing and web), making sure assets are accurate, on brand and technically correct before they reach the Creative Director., • Create and run a clear approval process for visual work, with your brand and quality check first, and Creative Director sign off added where needed. Product & Supplier/Artist Coordination • Coordinate supplier interactions (specs, proofs, sampling, colour matching)., • Support artist sourcing, briefing and relationship management to build a strong portfolio that the company can pull from. Commercial & Cross‑Functional Collaboration • Partner with Sales/Commercial on submissions and samples for key and national accounts; ensure on‑time delivery of assets and presentations., • Communicate changes that affect timelines, budgets, or scope to Operations, Purchasing, Marketing, Warehouse & Fulfilment. Data‑Led Decision Making • Use sales data, trends and customer feedback to sequence projects and refine ranges for ROI and profit. Cross Business • To regularly review set KPI’s, prepare regular activity reports and metrics and report directly to the Line Manager., • To undertake ad hoc projects as required in order to meet the needs of the business., • To contribute to process and systems development, through making suggestions and recommendations to the directors, in order to assist in the growth and success of the Company., • To assist colleagues and to support the Company generally, through undertaking additional duties and tasks from time to time as and when required. Qualifications, Knowledge and Experience: Essential • Proven experience leading/traffic‑managing creative/product teams in a design/publishing/stationery or related product environment., • Strong Adobe familiarity and print preparation literacy to manage quality (Photoshop, Illustrator, InDesign)., • Demonstrable planning/project management capability across multiple concurrent deadlines., • GCSE Maths and English (or equivalent) Grade C or higher., • Competent with Microsoft Office/Google Suite. Desirable • Experience in a small, fast‑paced business., • Knowledge of project management software, in particular design based systems. Skills, Abilities and Competencies: Essential • Highly organised with excellent attention to detail; able to set pace and hold standards., • Clear, confident communicator; strong stakeholder and supplier management., • Problem‑solver with sound judgment; comfortable making decisions and escalating appropriately., • Able to prioritise and manage time effectively; calm under pressure and deadline‑driven., • Flexible, collaborative and supportive of a small business environment; willingness to work outside office hours when required., • Creative and innovative. ABOUT US Founded by Jamie Mitchell and Mark Callaby in 2011, Ohh Deer is an independent, fast-growing start-up company selling greeting cards, stationery and gifts. In 2024, Ohh Deer became a Certified B Corp - this means that we meet high standards of social and environmental performance, transparency and accountability. Greeting Cards remain our main product but over the years we have diversified our offering and now make and sell other stationery and gift items. We have become firmly established within our industry selling to retailers across the world (including Sainsbury’s, Tesco, Barnes and Noble and Waterstones and hundreds of independent gift shops globally) and direct to customers online. We’re passionate about what we do and aim to be the leaders in our craft. We source the best artists, suppliers and staff to help us meet these expectations. We continue to be ambitious and want to grow the business further which this role will play an important part in supporting. Our offices are based at The Old Art College in Loughborough Town Centre, the office has some of the best views of the local area. OUR VALUES & ENVIRONMENTAL PLEDGE Ohh Deer and all of our projects uphold the same values. We believe in inclusivity, acceptance, tolerances, equality and equity. We actively advocate the importance of nurturing positive mental health and have zero-tolerance on any form of discrimination. We love to celebrate art and believe that we have an opportunity to showcase work on our products and platforms. We believe that we are all responsible for our planet and we actively put the environment first. You can read more about our practises here: ohhdeer.com/pages/our-environmental-pledge We also collaborate with many charity partners including an on-going partnership with Samaritans, Alzheimer's Society, Crisis UK and Switchboard LGBT+. We have also worked with Tree Aid, The Butterfly Conservation, M.E. Association, Blurt Foundation and Arthouse to name a few. EQUALITY, DIVERSITY & INCLUSIVITY At Ohh Deer, we are deeply committed to embedding good equality and diversity practice into all of our activities to ensure an inclusive, welcoming and inspiring place to work, regardless of age, disability, gender reassignment, marital status, pregnancy and maternity, race, religion, sex or sexual orientation. Our core values reflect a strong commitment to equality, diversity and inclusion. We strive to represent, celebrate and embrace diversity. All staff and partners, including suppliers and artists, have a responsibility to enact Ohh Deer’s values and priorities, eliminating disparities and ensuring equal opportunities regardless of race, ethnicity, sexual orientation, gender identity, age, language, abilities/disabilities, socioeconomic status, geographic region, or other defining characteristics so that everyone feels welcome and valued. We encourage and welcome applications from all. We are unbiased when offering interviews, appointments and promotions and look at merit and skill. We recognise that experience can be used in place of formal education. All hiring managers are provided with learning resources to help them avoid unconscious bias and decisions are never made by one individual. We use structured interviews (where each candidate is asked the same question or set the same task) which allow us to make informed decisions, avoiding unfair bias.

We’re looking for a highly organised Product & Design Manager to act as the Creative Director’s right hand and keep our product pipeline running smoothly. You'll manage the Product & Design team, plan workloads, and make sure every brief is delivered on time, on brand and to a high standard. You’ll be the person who turns ideas and deadlines into clear plans, keeps projects moving, and isn’t afraid to push for quality and clarity. If you love a creative environment and get a buzz from designing and engineering beautiful products this could be the role for you. JOB DESCRIPTION Job Title: Product and Design Manager Department: Product & Design Reporting to: Creative & Co-Managing Director Responsible for (subordinates): Product and Design team Salary: 37-45k per annum based on experience. (We will consider outside of this range for an exceptional candidate). Location: Loughborough Town Centre. This job is an in-house role; we're not offering remote or hybrid working. How to apply: Please apply via LinkedIn and include a link to your portfolio of work. Job Purpose: Lead the day-to-day operations and creative output of the Product and Design team, turning the Creative Director’s vision and briefs into clear, resourced and scheduled plans, and delivering every project on time, on brief and on brand. Design and develop commercially viable products that generate the best return on investment, creating your own product concepts and artwork as well as managing designs from external artists and licences. Take ownership of line management, workflow planning and quality control within the team, freeing up the Creative Director to focus on overall brand direction and business priorities, while you keep delivery on track and all visual output on brand. Duties and Responsibilities: Leadership & Line Management • Line manage, coach and develop the Product & Design team. Set clear objectives, standards and growth plans; hold regular 1:1s and performance reviews., • Set and uphold team ways‑of‑working: brand guidelines, response times, meeting rhythms, status reporting, file‑naming, proofing and sign‑off etiquette. Planning, Traffic & Delivery • Build and maintain a single, transparent master schedule covering all product cycles, customer submissions, catalogue/seasonal milestones, and marketing design needs; publish weekly priorities and critical paths., • Ownership of resourcing and capacity planning; allocate work across Product and Design Team; escalate risks early; remove blockers., • Catalogue and key launches: own end to end timelines, making sure catalogues and all associated product, marketing and digital deliverables are completed on schedule., • Run quick team check‑ins and weekly progress reviews, keep a simple tracker of who’s doing what and by when, and make sure each project gets the right sign‑offs on time. Creative Design and Product Development • Create original designs and product concepts for stationery, gifts and greeting cards that are in line with Ohh Deer’s brand identity and customer expectations., • Bring proactive ideas for new ranges, formats and collaborations, regularly sharing concepts and suggestions with the Creative Director and wider team., • Turn ideas into clear, deliverable product briefs, including mock ups, specifications and reference material that can be used by suppliers and internal teams., • Work with the Creative Director to refine concepts through feedback and critique, ensuring that final designs feel cohesive across ranges and seasons., • Stay informed on design trends, competitors and customer insights, and use this knowledge to propose fresh, commercially strong product ideas. Creative & Brand Governance • Translate the Creative Director’s vision into clear briefs, checklists and acceptance criteria for product, marketing and digital work, ensuring all designs meet brand guidelines and retailer or client specifications., • Act as first line brand and quality control for all visual output across Product & Design and other teams (for example brand marketing and web), making sure assets are accurate, on brand and technically correct before they reach the Creative Director., • Create and run a clear approval process for visual work, with your brand and quality check first, and Creative Director sign off added where needed. Product & Supplier/Artist Coordination • Coordinate supplier interactions (specs, proofs, sampling, colour matching)., • Support artist sourcing, briefing and relationship management to build a strong portfolio that the company can pull from. Commercial & Cross‑Functional Collaboration • Partner with Sales/Commercial on submissions and samples for key and national accounts; ensure on‑time delivery of assets and presentations., • Communicate changes that affect timelines, budgets, or scope to Operations, Purchasing, Marketing, Warehouse & Fulfilment. Data‑Led Decision Making • Use sales data, trends and customer feedback to sequence projects and refine ranges for ROI and profit. Cross Business • To regularly review set KPI’s, prepare regular activity reports and metrics and report directly to the Line Manager., • To undertake ad hoc projects as required in order to meet the needs of the business., • To contribute to process and systems development, through making suggestions and recommendations to the directors, in order to assist in the growth and success of the Company., • To assist colleagues and to support the Company generally, through undertaking additional duties and tasks from time to time as and when required. Qualifications, Knowledge and Experience: Essential • Proven experience leading/traffic‑managing creative/product teams in a design/publishing/stationery or related product environment., • Strong Adobe familiarity and print preparation literacy to manage quality (Photoshop, Illustrator, InDesign)., • Demonstrable planning/project management capability across multiple concurrent deadlines., • GCSE Maths and English (or equivalent) Grade C or higher., • Competent with Microsoft Office/Google Suite. Desirable • Experience in a small, fast‑paced business., • Knowledge of project management software, in particular design based systems. Skills, Abilities and Competencies: Essential • Highly organised with excellent attention to detail; able to set pace and hold standards., • Clear, confident communicator; strong stakeholder and supplier management., • Problem‑solver with sound judgment; comfortable making decisions and escalating appropriately., • Able to prioritise and manage time effectively; calm under pressure and deadline‑driven., • Flexible, collaborative and supportive of a small business environment; willingness to work outside office hours when required., • Creative and innovative. ABOUT US Founded by Jamie Mitchell and Mark Callaby in 2011, Ohh Deer is an independent, fast-growing start-up company selling greeting cards, stationery and gifts. In 2024, Ohh Deer became a Certified B Corp - this means that we meet high standards of social and environmental performance, transparency and accountability. Greeting Cards remain our main product but over the years we have diversified our offering and now make and sell other stationery and gift items. We have become firmly established within our industry selling to retailers across the world (including Sainsbury’s, Tesco, Barnes and Noble and Waterstones and hundreds of independent gift shops globally) and direct to customers online. We’re passionate about what we do and aim to be the leaders in our craft. We source the best artists, suppliers and staff to help us meet these expectations. We continue to be ambitious and want to grow the business further which this role will play an important part in supporting. Our offices are based at The Old Art College in Loughborough Town Centre, the office has some of the best views of the local area. OUR VALUES & ENVIRONMENTAL PLEDGE Ohh Deer and all of our projects uphold the same values. We believe in inclusivity, acceptance, tolerances, equality and equity. We actively advocate the importance of nurturing positive mental health and have zero-tolerance on any form of discrimination. We love to celebrate art and believe that we have an opportunity to showcase work on our products and platforms. We believe that we are all responsible for our planet and we actively put the environment first. You can read more about our practises here: ohhdeer.com/pages/our-environmental-pledge We also collaborate with many charity partners including an on-going partnership with Samaritans, Alzheimer's Society, Crisis UK and Switchboard LGBT+. We have also worked with Tree Aid, The Butterfly Conservation, M.E. Association, Blurt Foundation and Arthouse to name a few. EQUALITY, DIVERSITY & INCLUSIVITY At Ohh Deer, we are deeply committed to embedding good equality and diversity practice into all of our activities to ensure an inclusive, welcoming and inspiring place to work, regardless of age, disability, gender reassignment, marital status, pregnancy and maternity, race, religion, sex or sexual orientation. Our core values reflect a strong commitment to equality, diversity and inclusion. We strive to represent, celebrate and embrace diversity. All staff and partners, including suppliers and artists, have a responsibility to enact Ohh Deer’s values and priorities, eliminating disparities and ensuring equal opportunities regardless of race, ethnicity, sexual orientation, gender identity, age, language, abilities/disabilities, socioeconomic status, geographic region, or other defining characteristics so that everyone feels welcome and valued. We encourage and welcome applications from all. We are unbiased when offering interviews, appointments and promotions and look at merit and skill. We recognise that experience can be used in place of formal education. All hiring managers are provided with learning resources to help them avoid unconscious bias and decisions are never made by one individual. We use structured interviews (where each candidate is asked the same question or set the same task) which allow us to make informed decisions, avoiding unfair bias.

Children's Home Registered Manager Location: East Midlands Contract: Permanent, Full Time Salary: Up to £55,000 + up to £18,000 annual bonuses About the Role Do you know how to turn a house into a home? Our client is expanding their portfolio of high-quality childrens residential homes and is looking for passionate, dedicated, and driven Childrens Home Registered Managers to join their growing team. As Registered Manager, you will lead and inspire your own staff team to deliver outstanding care, provide positive role models, and create a safe, nurturing home where children can thrive. Youll play a key role in shaping the homes culture, ensuring regulatory excellence, and supporting children through trauma-informed and therapeutic practice. To attract the very best leaders, our client is offering a £5,000 relocation bonus for candidates willing to move for the role. This role also includes a competitive base salary of £47,500£55,000 , plus the opportunity to earn up to £18,000 in annual bonuses , paid quarterly. Bonus eligibility is linked to achieving high occupancy levels and securing Good or Outstanding ratings with Ofsted. What Were Looking For You will need: Minimum 5 years experience within residential childcare At least 2 years experience supervising or managing staff NVQ Level 3 in Children & Young Peoples Workforce (or equivalent) Level 5 Diploma in Leadership & Management for Residential Childcare (England) A track record of achieving Good or Outstanding in recent Ofsted inspections What Makes Our Client Different Our client stands out in the sector for their therapeutic, child-centred approach and exceptional organisational support, including: A designated psychologist for each home and surrounding community A bespoke education service providing tailored learning support Industry-leading training, guidance, and reflective practice with experienced psychologists Opportunities for direct therapeutic work with children Membership with Community of Communities , supporting best practice Beautifully decorated, child-centred homes with generous budgets A reliable, supportive on-call system Extensive central support from IT, HR, Marketing and bespoke systemsgiving you more time to focus on the children and your team Why Work for Our Client? Alongside a competitive salary and bonus structure, you will receive an excellent benefits package designed to support your wellbeing, career development, and long-term success: Up to £5,000 relocation package 224 hours annual leave , rising to 248 hours after 4 years Additional 3.5 days leave (birthday, wellbeing day, volunteering day, festive half day) Long-service awards: £200 (2 years), £400 (5 years), £600 (10 years) Up to £500 special recognition awards for outstanding practice Full support during Ofsted inspections Progression and training opportunities, including Level 7 qualifications and therapeutic training Team-building events, engagement days, and home holidays A full staffing structure, including your choice of Deputy Manager, Senior Support Workers, and Support Workers MediCash cashback for dental, optical, physio, and wellbeing appointments Group Life Assurance : 3 salary after successful probation Additional Information Appointments are subject to satisfactory references and an Enhanced DBS check. Our client is committed to diversity, equality, and inclusion. If youre a passionate leader ready to make a meaningful difference in childrens lives, apply today and help shape a brighter future with our client. TPBN1_UKTJ

Company description:XPO, IncJob description:Logistics done differently.Monday to Friday working with the occasional Saturday as overtime? Weekends to enjoy with your family and friends, perhaps you might now get the opportunity to get back to that hobby youve not been able to enjoy whilst working shifts. Oh and Christmas, lovely time of year, how about xjlbheb being able to enjoy it at home and not in a tApply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.Please click on the apply button to read the full job description

ABOUT US Route Delivery Solutions (RDS) is a growing logistics company, and our goal is to operate the most Efficient, Safe and Compliant line haul fleet for our clients. At RDS, we believe in our people and creating opportunities for others to rise to their best. We have exciting new full-time positions for Class 1 HGV drivers to join our team in Manchester. If this sounds like you, why don’t you come join us. WHY JOIN US? Dedicated support team to help you with your daily duties No hassle shifts, you will always be home same day Access to the latest trucking technology and navigation equipment BENEFITS Flexible Working hours - shift time varies but you will always be home same day Weekly Bonus to boost your earnings by an extra £300 - £1200 per annum Company pension upon passing probation 20 days paid holidays plus bank holidays On-site Parking No truck loading or offloading commitment WHAT WE ARE LOOKING FOR Exceptional customer service Professionalism and being punctual to ensure deliveries are always on time Problem solving 'Can do' attitude Ability to work on your own initiative, as well as part of a team Ability to work in a fast moving and changing environment Veterans, ex-emergency services are highly encouraged to enquire We are happy to accept new passes WHAT YOU NEED Hold a valid Class 1 (C+E) driving licence Hold a Digital Tachograph Full CPC qualification Must be able to pass a CRB background check Must be able to pass a Drugs & Alcohol test Have good spoken and written English Must be able to work weekends Must have right to work in the U.K Must have good working knowledge of EU drivers’ hours and regulations Your driver’s licence MUST have NO more than 3pts & NO pre-existing codes within 5 years - CD, IN, DD, TT, MS, DR WHAT YOU ARE REQUIRED TO DO Use route navigation apps and knowledge of area to deliver trailers from pick up to destination Complete daily maintenance checks on delivery trucks and notify manager of any issues Maintain daily electronic logs to track routes and deliveries Driver is not required to assist with any loading or unloading Traction work only- drop/swap trailers. On average 3 swaps per shift, working with boxed trailers only We are an Equal Opportunities Employer and welcome all candidates from various delivery driving backgrounds including Evri, Amazon, DPD and Yodel

Job Introduction Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below. Due to continuing growth, we are recruiting for a Vehicle Technician to join Listers Volkswagen in Loughborough. The hours of work are Monday to Friday, 8:30am to 5pm 40 hour week with 1 in 3 Saturday mornings, 8:30am to 1pm (averages out at 41.5 hours per week). Our packages and pay plans are industry-leading and are reflective of each applicant's experience and skillset. • The b... JBLK1_UKTJ

About the Role Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below. Reporting into the National Land Disposals Manager, the successful Land Disposals Surveyor will be working on one of the largest land portfolios in the UK and you will develop your capabilities across numerous sectors including residential, commercial, natural capital and leisure. You will work xrnqpay as part of an experienced, professional Land Development team (comprising Chartered Surveyo... JBLK1_UKTJ

No DR, DG, DD, BA, CD, AC, LC or TT99 endorsements with a conviction date within the previous 5 years Driver Responsibilities:* Check the vehicle regularly and report any issues* Drive safely and follow all traffic laws* Deliver goods on time, in full and to the correct address* Communicate politely

Field Service Engineer. LE11, Loughborough. £40,000 - £50,000 A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully. • Field Service Engineer, Service Engineer, Maintenance Engineer, Multi Skilled Engineer or similar., • Working for a UK based specialist manufacturing business who supply industrial automation machinery & systems. xrnqpay Newly created role, a lot of recent success and a strong order book has meant the business needs an experienced service engineer., • A...

Light Commercial Vehicle / master Technician Location: Loughborough Salary:£32,614- £48,104 Contract Type: Full-time, Permanent Are you a skilled and experienced Vehicle Technician with a passion for commercial vehicles? Were looking for a dedicated individual who leads by example in a busy workshop, takes pride in high-quality workmanship, and enjoys mentoring others.Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.What Youll Do Diagnose faults and carry out high-quality repairs on light commercial vehicles Complete engine and gearbox replacements Conduct eVHCs and safety inspections Ensure final testing meets manufacturer and safety standards Support and coach apprentice technicians Maintain accurate, compliant records and a clean, safe workspace Source parts efficiently and contribute to smooth workshop operations Take part in ongoing manufacturer training and professional development What Were Looking For Experience in a main dealer or manufacturer-approved workshop (preferred) Valid UK driving licence Excellent attention to detail and problem-solving skills Passion for customer satisfaction and teamwork Experience mentoring apprentices ( desirable ) MOT tester qualification ( advantageous but not xjlbheb essential ) Youll enjoy: Tool insurance and uniform provided Generous discounts on vehicles, servicing, and parts Referral bonus and recognition schemes Cycle to work and wellbeing benefits Access to exclusive shopping discounts Long service rewards and extra holidays Regular charity and team-building events Continuous technical and career development

Escalator Engineer Midlands Up to £50k A respected UK lift and escalator specialist is expanding its engineering team.Submit your CV and any additional required information after you have read this description by clicking on the application button.Known for reliability and strong customer relationships, the company continues to grow across the Midlands.This role keeps escalators running safely and smoothly across the region.Youll carry out maintenance, repairs and breakdown support while managing your own service route.What youll do Complete maintenance, breakdowns and repairs Manage your service route efficiently Complete insurance report tasks Identify the correct parts needed for each job Fault-finding on mechanical and electrical systems Carry out handrail replacements (preferred but not essential) Take part in the callout rota What youll bring NVQ Level 3 in Escalator Engineering or equivalent EOR204 Basic Escalator Safety or similar A valid driving licence Ability to pass a DBS check Strong communication skills with clients and colleagues What youll get Competitive salary based on experience Company vehicle Profit-share scheme after a qualifying period Contributory xjlbheb pension scheme 25 days holiday plus public holidays Medicash health scheme Enhanced maternity and paternity benefits after qualifying period If youre an experienced Escalator Engineer looking for a stable role with great benefits, wed love to hear from you.Apply today and take the next step in your career.

This role involves leading a dedicated team, ensuring exceptional customer service, and managing key processes like check-in and room turnover.