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  • General Manager
    General Manager
    17 hours ago
    Full-time
    London

    Our story Back in 2019 in Paris, two friends, Charles and Victor, opened a brasserie together - the kind of place Parisians disappear into for a 3-hour lunch. They called it La Nouvelle Garde: a promise to eat and drink the French way, done properly, 100% homemade, cooked from scratch from the highest quality seasonal ingredients. They served classic French dishes prepared with care, generosity and excellence in beautiful, relaxed spaces full of energy. Guests loved it! So they opened another one, and then another one. And 9 brasseries later, it was finally time to bring it to London. In July 2026, in Sloane Square, Brasserie Olivia was born. This is just the beginning of our London story, and we'd love you to help write the next chapter. The role As we prepare for our second London opening in Spring 2027, we're looking for an experienced General Manager to join the team. As General Manager, you'll take full ownership of the restaurant operation, leading the team while working closely with your Heads of Department. You'll be responsible for the commercial performance of the restaurant, from driving sales and growing the business to managing costs and delivering a healthy P&L. You'll have the autonomy to run the restaurant, build a high-performing team and create the structure needed to deliver exceptional standards as we continue to grow in the UK. You'll also be a key link between our London operation and the wider Nouvelle Garde team in France, representing the business and building strong relationships with our partners and suppliers in the UK. What success looks like • You'll build a strong leadership team, setting clear expectations, leading by example, and developing your Heads of Department to take ownership of their areas., • You'll take full ownership of the restaurant's P&L, understanding what drives performance and making commercially smart decisions that grow sales and protect profitability., • You'll actively identify opportunities to grow the business and establish the restaurant within the London market., • You'll deliver an exceptional guest experience, ensuring consistently strong service while using guest feedback and reviews to continuously improve., • You'll ensure the restaurant operates safely and compliantly, maintaining excellent standards across food safety, health & safety, licensing and all relevant UK requirements., • You'll create a culture of high standards, accountability and great communication, leading from the front., • You'll help build the systems, rituals and ways of working we need as a growing business, bringing ideas and turning them into practical solutions., • You'll build strong relationships with the Nouvelle Garde team in France, as well as our UK suppliers and partners. What you'll bring • You're an experienced General Manager with a minimum of 5 years running high-volume restaurants in London., • You're an experienced leader who knows how to build strong management teams, set clear expectations, give feedback and develop people., • You have full P&L experience and a strong commercial mindset, with a clear understanding of how to drive sales, manage costs and build a profitable restaurant., • You have an excellent understanding of UK restaurant operations, including food safety, health & safety, licensing and compliance. You are a personal alcohol licence holder., • You understand what exceptional hospitality looks like and know how to translate high standards into a consistently great guest experience., • You're confident, organised and comfortable working autonomously, making decisions and taking responsibility in a complex, fast-moving operation., • You have a builder mindset: you're curious, proactive and excited by the challenge of joining a growing business where not everything has been built yet., • Experience with new restaurant openings or growing hospitality businesses would be a plus. What we offer • Annual salary from £70,000 (including Tronc), • 48-hour contract, 5 working days and 2 days off., • 50% discount across all Nouvelle Garde restaurants., • A freshly prepared staff meal on every shift., • Employee benefits platform (Hospitality Rewards), • The opportunity to join a growing company at the beginning of its journey and make a genuine impact from day one., • The chance to help shape a high-performing team and culture from the early stages., • Real opportunities for career progression as the business grows, with future restaurant openings already planned., • A supportive management team that values high standards, teamwork and continuous development. La Nouvelle Garde is an equal opportunities employer. We welcome applications from people of all backgrounds and are committed to creating an inclusive workplace where everyone can thrive. Please note you must have a right to work in the UK.

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  • Store Manager
    Store Manager
    19 days ago
    £33000–£35000 yearly
    Full-time
    South Kensington, London

    Store Manager – TEASE South Kensington Location: London Salary: £32,000–£35,000 per annum, depending on experience Contract: Full-time Reporting to: Head of Operations About the role TEASE is looking for an experienced, commercially driven and hands-on Store Manager to lead our team at South Kensington. We are looking for a manager who understands how to deliver a premium guest experience while maintaining excellent operational standards and strong commercial results. The Store Manager will take full responsibility for the day-to-day operation and performance of the store, including sales, profitability, labour management, product quality, food safety, team development and customer satisfaction. This is a hands-on leadership role. You will be visible on the shop floor, lead by example and actively support the team during busy trading periods. Key responsibilities Leadership and team development Lead, motivate and inspire the team to deliver an exceptional customer experience. Recruit, onboard, train and retain high-performing team members. Coach and develop Supervisors, Baristas and other team members through regular feedback and performance reviews. Create a positive, professional and accountable store culture. Lead daily briefings and regular team development meetings. Manage attendance, conduct and performance matters fairly and professionally. Identify and develop future Supervisors and Assistant Managers. Ensure all required training and development records are completed and kept up to date. Build and maintain a strong, professional relationship with the Act as the main day-to-day store contact for Bicester Village. Ensure the appearance and atmosphere of the store remain appropriate for a premium luxury retail destination. Customer experience Ensure every guest receives warm, attentive and personalised service. Ensure all food and drinks are prepared consistently according to TEASE recipes, quality and presentation standards. Handle customer feedback and complaints professionally, resolving issues quickly and appropriately. Maintain excellent customer satisfaction and mystery shopper results. Minimise refunds by addressing the root causes of service or product issues. Continuously identify opportunities to improve the customer journey. Commercial performance Take ownership of store sales, labour, gross profit, waste, average transaction value and overall profitability. Deliver weekly and monthly sales targets. Prepare rotas that support the needs of the business while maintaining effective labour control. Plan staffing carefully around weekends, public holidays, seasonal events and periods of increased visitor numbers. Maximise team productivity throughout the trading day. Review business reports, identify performance trends and implement clear action plans. Identify opportunities to increase revenue, customer conversion and average transaction value. Control unnecessary expenditure while protecting product quality and customer service. Store operations Maintain exceptional standards of cleanliness, organisation and store presentation. Ensure all opening, closing and daily operational procedures are completed correctly. Manage stock levels, ordering, deliveries and product availability. Complete regular stock counts and investigate any variances. Minimise waste, losses and unnecessary costs. Ensure correct stock rotation and FIFO procedures are followed. Work closely with TEASE’s Central Kitchen, suppliers and support teams. Ensure equipment is properly maintained and faults are reported promptly. Maintain accurate weekly reports, payroll information and operational records. Food safety and compliance Take full responsibility for food safety, HACCP, health and safety, fire safety, COSHH and accident-reporting requirements. Maintain excellent standards in preparation for Environmental Health, internal and Bicester Village audits. Ensure all compliance documentation is accurate, complete and submitted on time. Conduct regular quality and safety checks. Ensure consistent portion control, product presentation and speed of service. Coach the team immediately when standards are not being met. What we are looking for Essential At least two years’ experience managing a fast-paced hospitality, café or retail operation. Proven experience leading, coaching and developing a team. Strong commercial awareness and the ability to understand store performance. Experience managing sales targets, rotas, labour budgets, stock and waste. Exceptional customer-service standards. Excellent communication and relationship-management skills. Strong organisational and problem-solving abilities. Confidence working with POS systems and Microsoft Office or Google Workspace. A hands-on management style and willingness to support the team wherever needed. Flexibility to work weekends, public holidays and peak trading periods. Highly desirable Previous experience working within Bicester Village. Experience within a luxury retail destination, premium hospitality environment or high-profile shopping location. Experience serving an international customer base. Knowledge of Bicester Village’s operating standards, systems or management structure. Experience within speciality coffee, cafés, matcha or premium food and beverage. Food Safety Level 3 qualification. First Aid or Personal Licence qualification, where applicable. The person we are looking for You will be: A confident and natural leader. Warm, polished and professional. Commercially minded and results-driven. Calm and solutions-focused under pressure. Highly organised with excellent attention to detail. Comfortable developing relationships with external stakeholders. Passionate about premium hospitality and exceptional customer service. Able to balance the needs of TEASE with the standards and expectations of Bicester Village. Flexible, adaptable and comfortable operating in a busy, high-profile environment. Committed to developing people and building a strong, positive team culture. What success looks like Success in this role means building an engaged and high-performing team, delivering consistently exceptional products and customer experiences, achieving the store’s commercial targets and maintaining outstanding operational and food-safety standards. You will also establish TEASE as a trusted and valued operator within Bicester Village by maintaining a positive, collaborative relationship with the Village team and ensuring the store consistently reflects the quality expected from one of the world’s leading luxury shopping destinations. How to apply Please submit your CV together with a short introduction explaining your management experience and why you would be a strong fit for TEASE at South Kensington.

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  • Senior Cleaner / Entry-Level Supervisor
    Senior Cleaner / Entry-Level Supervisor
    2 months ago
    £32000–£38000 yearly
    Full-time
    Richmond

    Carbonite Clean is currently looking to recruit a full-time Senior Cleaner / Junior Supervisor This is a mobile role working across multiple client sites predominantly in West and North London. The successful candidate will be an experienced commercial cleaner with exceptional attention to detail and a thorough understanding of cleaning standards, chemicals, equipment and safe working practices. This is a hands-on leadership role requiring a proactive and professional approach to managing people and maintaining high service standards. You will be responsible for identifying and addressing performance issues, coaching and supporting cleaning operatives, and implementing improvements to ensure our clients consistently receive an outstanding level of service. We are looking for someone who takes ownership of their responsibilities, works well independently and leads by example. The ideal candidate will be ambitious, dependable and eager to develop their career, with the potential to progress into a more senior supervisory or management position as Carbonite Clean continues to grow. As part of this hands-on role, you will also be expected to work alongside our cleaning teams where required, providing operational support across our client portfolio. This will include assisting with holiday and sickness cover, supporting busy sites, carrying out quality improvement cleans and ensuring our high standards are consistently maintained. This is a flexible role with working hours determined by operational requirements. While the majority of shifts will be worked during the afternoon and evening, you will also be required to work early mornings or late evenings as needed to support client requirements, holiday and sickness cover, new contract mobilisations and specialist cleaning projects. You will be trusted to make decisions, solve problems independently and represent Carbonite Clean professionally when dealing with clients. This is an ideal opportunity for an experienced cleaner who is ready to take the next step in their career and develop into a supervisory position. Key Responsibilities • Site audits and quality control visits, • Identifying and carrying out site improvements, • Assisting with setting up new contracts, • Staff training, • Deep cleaning and specialist cleaning projects, • End of tenancy cleaning, • Carpet and upholstery cleaning (training can be provided), • Holiday and sickness cover across various contracts Essential Requirements • You must live in West London to apply, • Fluent in spoken and written English, • Previous professional cleaning experience, • High standards and exceptional attention to detail, • Strong work ethic and reliability, • Good communication and organisational skills, • Ability to work independently and manage workloads effectively, • Flexible and proactive approach to work What We Offer • Flexible working hours, • Varied work across multiple sites, • Opportunity to progress into a management role, • Ongoing training and development

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