Operations Manager
1 day ago
Bridgwater
We are seeking an experienced Operations Manager to provide senior on-site operational leadership at Hinkley PointC. • Operational Leadership, • Lead the resident operational, maintenance and support team and associated subcontractors., • Manage daily priorities, resource allocation and competing demands across planned maintenance, reactive works, projects and customer requests., • Maintain an integrated operational plan covering resources, access, outages, dependencies, work controls and delivery risks., • Lead operational meetings and ensure actions are tracked through to completion., • Provide leadership during incidents, service disruption and periods of high demand., • Escalate issues exceeding delegated authority, resources, contractual scope or risk tolerances., • Act as the primary day-to-day operational contact for the customer., • Build effective relationships with operational, engineering, project, planning and assurance stakeholders., • Represent the service at operational meetings, service reviews and planning forums., • Manage customer requests, priorities, concerns and commitments through to resolution., • Coordinate clear and accurate communications during incidents and service disruption., • Lead and develop the resident operational team., • Plan resources to meet maintenance, support, project and service-level requirements., • Manage leave, absence, standby and call-out arrangements to maintain operational resilience., • Ensure personnel are suitably competent, trained, authorised and supervised., • Conduct performance reviews, development discussions and support recruitment/onboarding., • Monitor workload, wellbeing, fatigue and team performance., • Ensure work is properly planned, resourced and approved before commencement., • Confirm the availability of competent personnel, materials, tools, equipment, access and approved work documentation., • Ensure RAMS, WAFs, permits, isolations, technical approvals and other required controls are in place., • Coordinate interfaces between maintenance, engineering, projects, subcontractors and customer teams., • Monitor planned maintenance, reactive response, backlog, defects, repeat faults and service performance., • Maintain performance against agreed KPIs and SLAs and implement recovery actions where required., • Produce regular operational and performance reports., • Lead the operational response to major faults, service degradation and site incidents., • Establish clear priorities, communication routes, responsibilities and escalation arrangements, • Coordinate service restoration, temporary arrangements and recovery activities., • Work closely with technical and compliance functions during complex incidents., • Ensure incidents are properly recorded, investigated and followed by corrective actions and lessons learned., • Provide visible leadership on health, safety, environmental and quality performance., • Ensure compliance with RAMS, WAFs, permits, site rules and approved procedures., • Stop or re-plan work where risks are unacceptable or operational readiness has not been demonstrated., • Support audits, inspections, investigations and governance reviews., • Ensure subcontractors and site personnel meet required competence, documentation and behavioural standards., • Coordinate subcontractors and suppliers within approved commercial, technical and SHEQ arrangements., • Monitor subcontractor performance, competence, delivery and compliance., • Ensure subcontracted activities are integrated into the operational plan., • Monitor resource demand, overtime, call-outs, subcontractor costs and other operational cost drivers., • Identify potential out-of-scope work and obtain appropriate approval before committing resources., • Support forecasting, budgeting, variations and contract reviews with accurate operational information., • Drive improvements across planning, maintenance delivery, fault response, handovers, reporting and customer communication., • Use performance data, incidents, repeat faults and customer feedback to identify improvement opportunities., • Ensure lessons learned are incorporated into working practices, training and processes., • Promote accountability, early escalation and evidence-based decision making., • Proven experience leading an engineering, maintenance, technical service or critical-infrastructure operation., • Strong customer-facing and stakeholder-management experience., • Experience managing teams, workforce planning, resource allocation and performance., • Experience delivering planned and reactive works against SLAs, KPIs or maintenance requirements., • Experience managing incidents, service restoration, operational risk and escalation., • Good knowledge of RAMS, safe systems of work, WAF, permit-to-work or similar controlled-work environments., • Experience managing subcontractors and third-party suppliers., • Strong commercial awareness, including scope control, resource forecasting and cost management., • Strong reporting, communication and meeting-management skills., • Competent with Microsoft Office and relevant work-management/reporting systems., • Full UK driving licence and ability to meet applicable HPC site-access requirements., • Previous experience at HPC, a nuclear licensed site or another highly regulated/critical infrastructure environment., • IOSH Managing Safely or higher-level H&S qualification., • SMSTS (Black Hat)., • ILM, CMI or equivalent management qualification., • Managed-service, maintenance or critical communications experience., • Knowledge of radio, wireless, DAS, RF over fibre, IP networking or integrated communications systems., • Knowledge of CDM 2015 and construction-phase interfaces., • Formal service, incident or continuous-improvement management experience., • Calm, organised and decisive under pressure., • Customer-focused while maintaining safety, technical and commercial standards., • Practical, delivery-focused and disciplined in following controls and processes., • A strong communicator who can clearly distinguish facts, risks and required decisions., • Comfortable challenging unrealistic commitments or unapproved scope., • Collaborative and capable of working effectively with technical and compliance specialists., • Committed to developing people, improving performance and maintaining high professional standards. Working Hours: Monday–Friday, 8:00am–4:00pm, with out-of-hours escalation responsibility Reporting to: Service Manager #J-18808-Ljbffr