Customer Relationship Manager / Account Manager - Remote
1 day ago
East Kilbride
Customer Relationship Manager / Account Manager Remote (UK) – Travel to client sites required £50,000 – £55,000 + Benefits Fixed-term contract (14 months) The Opportunity Mploy Group are working with a growing software business to appoint a Customer Relationship Manager / Account Manager on a fixed-term basis. This role will play a key part in managing and developing customer relationships, ensuring strong engagement, retention, and long-term value. You’ll act as the main point of contact for customers, supporting them in adopting software solutions and helping them maximise value. This is a remote role with regular travel to client sites, so a full UK driving licence is essential. The Role • Build and maintain strong, long-term relationships with customers, • Drive customer engagement, adoption, and retention of SaaS solutions, • Develop a deep understanding of customer goals, challenges, and industry trends, • Support onboarding of new customers to ensure smooth adoption and integration, • Work closely with internal teams including Product, Support, Sales, and Marketing, • Monitor account health, usage, and feedback to identify risks and opportunities, • Support renewals and identify upsell and cross-sell opportunities, • Deliver regular account reviews, success plans, and performance updates, • Maintain accurate records within CRM systems such as HubSpot, • Support project-based work including pilots and new customer setups What We’re Looking For • Experience in Customer Success, Account Management, or similar roles within a SaaS or technology environment, • Strong communication and stakeholder management skills, • Ability to build relationships across all levels of an organisation, • Customer-focused mindset with a proactive approach, • Experience using CRM or customer success platforms, • Commercial awareness with the ability to identify growth opportunities, • Understanding of SaaS delivery models, • Full UK driving licence and willingness to travel to client sites What’s In It For You • Salary £50,000 – £55,000, • Private healthcare, • 25 days holiday, • Additional day off for your birthday, • Death in service (6x salary), • Growth share scheme (after qualifying period), • Subsidised gym membership, • Holiday buy scheme, • Training and development, • Pension Additional Requirements • Ability to obtain security clearance Please forward an up to date CV to find out more