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  • Customer Service Manager
    Customer Service Manager
    2 days ago
    £31000–£35000 yearly
    Full-time
    Stanmore

    Job duties and Responsibilities: • Serve as the main point of contact for clients regarding service delivery., • Handle client inquiries, complaints, and feedback professionally and promptly., • Build and maintain strong client relationships to encourage repeat business and, • referrals., • Ensure cleaning services are compliant with health and safety regulations., • Conduct regular client check-ins and service reviews., • Ensure cleaning standards meet or exceed client expectations and agreed service, • levels., • Coordinate with cleaning staffs and operatives to resolve issues., • Carry out site visits to inspect service quality and adherence to specifications., • Liaise with cleaning staff, supervisors, and operations managers to relay client needs., • Support the scheduling of cleaning teams to ensure service coverage., • Provide customer service training to cleaning operatives if necessary., • Investigate service complaints and coordinate effective resolution., • Keep accurate logs of client issues, actions taken, and follow-up steps., • Report significant service issues to senior management., • Prepare and deliver regular customer satisfaction reports., • Track service delivery KPIs and report on performance metrics., • Assist with contract renewals and upselling additional services., • Identify opportunities to expand services for existing clients. Skills, Experience and Qualifications: • Ability to handle complaints, service queries, and client concerns calmly and, • efficiently., • Ensuring service requests are accurately documented and fulfilled to client, • expectations., • Able to respond effectively to changing customer needs and support service, • expansions, • Excellent verbal and written communication skills, • Ability to interact professionally with domestic and corporate clients., • Proven experience in relevant role., • Knowledge of health & safety regulations in retail., • A relevant bachelor’s or Master’s degree or diploma., • Familiarity with customer satisfaction tracking tools and quality assurance processes.

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  • Cleaner (Flexible Hours / On-Call)
    Cleaner (Flexible Hours / On-Call)
    22 days ago
    £11–£13 hourly
    Part-time
    Harrow

    We are seeking reliable and hardworking cleaners to join our team. This role is offered on a zero-hours contract, providing perfect flexibility for those who prefer varied shifts, such as two-hour slots, available on different days throughout the week. Responsibilities: • Perform general cleaning tasks, including dusting, vacuuming, mopping, and wiping surfaces., • Clean bathrooms and kitchens thoroughly., • Empty bins and tidy areas., • Ensure all areas meet high cleanliness standards., • Adhere to health and safety guidelines., • Arrive punctually for each booking., • Maintain professional behavior at all times. Requirements: • Previous experience in domestic or commercial cleaning is required., • Must be reliable, punctual, and trustworthy., • Possess a keen eye for detail., • Be able to travel across various locations in London., • Must have the right to work in the UK., • A mobile phone is necessary for receiving job notifications. Hours: • Zero-hours contract with no guaranteed hours., • Flexible, on-call shifts., • Typical shifts last about two hours, with potential for more., • Work is available on different days each week, allowing you to choose your shifts. Pay: • £13.00 per hour, paid weekly. What We Offer: • Flexible work arrangements to suit your schedule., • Weekly payment., • A supportive team environment., • Opportunities for regular ongoing work if reliable. How to Apply: Please provide your name, postcode, cleaning experience, and availability. We will contact shortlisted applicants for an interview or trial shift.

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  • Security Guard
    Security Guard
    1 month ago
    £14–£15.5 hourly
    Full-time
    Perivale

    We are seeking a highly professional, customer-focused Security Officer or Door Supervisor to ensure a safe, welcoming, and relaxed environment for all our customers and staff at Pear Tree Park Bistro in Perivale-Greenford This role requires an individual who excels in public interaction, has a calming presence, and can proactively manage access and minor disturbances with diplomacy and confidence. Key Responsibilities Provide a highly visible and professional security presence during all operating hours mainly ebenings Manage access control, especially during busy periods or private events. Act as a welcoming front-of-house face, offering assistance and directions to customers Conduct internal and external patrols of the bistro and immediate surrounding area within the park to deter anti-social behaviour. Maintain accurate daily occurrence logs and incident reports. Respond efficiently and calmly to alarm activations, incidents, and first-aid situations. Liaise closely with the Bistro Management team and local authorities. Essential Requirements Must hold a valid SIA Licence (ideally Door Supervisor, though Security Guarding considered based on experience). Proven experience in a customer-facing security role, preferably within a hospitality, retail, or corporate environment. Excellent communication skills and fluency in English. Reliable, punctual, and highly professional demeanor. Ability to work evenings, weekends, and flexible shifts as required by the business. What We Offer Competitive hourly wage of £14.00- £15.50 plus tips The opportunity to work in a unique, non-confrontational environment that prioritizes customer service. Complimentary staff meals during shifts. A stable, full-time employment contract How to Apply Please reply to this AD if interested. We look forward to hearing from dedicated professionals committed to hospitality

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  • Crew Member
    Crew Member
    2 months ago
    £12.21–£13 hourly
    Part-time
    Wembley

    Overview Stage Craft Events Ltd supplies reliable staff for some of the biggest events and concerts across London. We're looking for enthusiastic and dependable Crew Members to join our team for upcoming seasonal work. This is a great opportunity to gain hands-on experience in the live events industry and be part of exciting, high-profile productions. Key Responsibilities • Assist with stage set-up and breakdown before and after events., • Support the production and site management teams with event logistics., • Move and handle equipment safely and efficiently., • Maintain a clean and organised work area., • Follow instructions and adhere to on-site safety procedures at all times. Skills & Requirements • Ability to work well in a team and follow direction., • Strong communication and problem-solving skills., • Comfortable working in a fast-paced, lively backstage environment., • Punctual, reliable, and ready to work flexible hours (including evenings/nights and weekends)., • Physically fit and able to handle manual tasks safely., • Previous event or production experience is an advantage but not essential - training will be provided. What We Offer: • Competitive hourly pay., • Flexible scheduling across multiple London venues., • A friendly and supportive team environment., • Opportunities to work on some of the most exciting live events in the UK. To Apply: Please send your CV and a brief introduction. This is a zero-hours contract.

    No experience
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