Logistics Coordinator
16 days ago
Cambridge
Job Title: Logistics Coordinator Salary: £28,000 - £30,000 Location: Cambridge Hours: 40 hours per week (9:00am-5:30pm) My client is a fast-paced courier and logistics provider, specialising in domestic, international, and same-day delivery services. The company is focused on delivering reliable, time-sensitive solutions while maintaining high levels of customer service and operational efficiency. The Role: We are seeking a proactive and customer-focused individual to join a dynamic team, supporting domestic, international, and same-day delivery operations. This role involves coordinating shipments, handling customer enquiries, and ensuring smooth day-to-day logistics processes. You will play a key part in maintaining service excellence, resolving issues, and supporting both internal teams and external clients. Key Responsibilities: • Answer incoming calls and provide excellent customer service, • Process domestic and international shipments using carrier software, including weighing, • consignments, printing labels, and issuing tracking details, • Assist with quoting customer enquiries, • Manage and respond to enquiries via email, live chat, and telephone, • Take bookings and liaise with same-day controllers, • Allocate jobs to drivers and third-party suppliers, • Process jobs and proof of deliveries using intern...