Customer experience jobs in Southall - Page 2Create job alerts

Join the RAC. Together, we’re going places. • A competitive base salary of £45,370 (inclusive of London Weighting Allowance, if applicable), with on-target earnings of up to £57,000, • A guaranteed overtime option to increase your base salary, plus additional overtime and bonus opportunities No CV required when you apply – it's easier than ever to start your journey with us. As a Mobile Mechanic at RAC, you’ll get benefits that go the extra mile: • Earnings That Motivate - enjoy a market-competitive base salary of £45,370, with the opportunity to increase your earnings up to £57,000 through bonuses and premium-rate overtime. A full-time 40-hour week, with Monday–Saturday availability (8am–8pm), offers flexibility and stability, • Opt-in Guaranteed Overtime - after your first month, you can choose to work extra rest days at £30 per hour. Just one extra day a month could earn you £3,000 more per year on top of your base salary. Two extra days could give you an extra £5,000. It's your choice - more flexibility, more reward., • Tools to Drive Your Future - get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings., • Time Off That Matters - enjoy 23 days of holiday (rising to 25 with service), plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments., • Financial Security & Perks - pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term., • Wellbeing That Works for You - our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it., • Extras That Make a Difference - access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you’ll automatically join our Colleague Share Scheme, giving you a stake in our collective success. Sound like your kind of role? Here’s what we’re after:, • You're someone who gets people. This isn’t just spanners and engines—our mechanics are out there on driveways, chatting with customers, giving advice, and representing the RAC with pride. You’re not just in the RAC—you are the RAC. Every fix, every chat, every driveway visit shows what we’re all about., • You like mixing things up. Every day’s a little different—servicing, diagnostics, repairs, and checks. But it doesn’t stop there: you’ll manage your stock, do your reporting, and keep those customer conversations flowing., • You think on your feet. You’ll be trusted to think on your feet and make the right call for each customer. Different fixes, different faces, new challenges every day. What you’ll need:, • Level 2 light vehicle maintenance qualification (or equivalent), • At least 2 years' hands-on experience as a vehicle technician working with a range of light vehicles

Join the RAC. Together, we’re going places. • A competitive base salary of £38,625, with on-target earnings of up to £55,000 (inclusive of London Weighting Allowance, if applicable), • A guaranteed overtime option to increase your base salary to £44,385, plus additional overtime and bonus opportunities No CV required when you apply – it's easier than ever to start your journey with us. As a Mobile Mechanic at RAC, you’ll get benefits that go the extra mile: • Earnings That Motivate - enjoy a market-competitive base salary of £38,625, with the opportunity to increase your earnings up to £50,000 through bonuses and premium-rate overtime. A full-time 40-hour week, with Monday–Saturday availability (8am–8pm), offers flexibility and stability, • Opt-in Guaranteed Overtime - after your first month, you can choose to work extra rest days at £30 per hour. Just one extra day a month could earn you £3,000 more per year on top of your base salary. Two extra days could give you an extra £5,000. It's your choice - more flexibility, more reward., • Tools to Drive Your Future - get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings., • Time Off That Matters - enjoy 23 days of holiday (rising to 25 with service), plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments., • Financial Security & Perks - pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term., • Wellbeing That Works for You - our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it., • Extras That Make a Difference - access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you’ll automatically join our Colleague Share Scheme, giving you a stake in our collective success. Sound like your kind of role? Here’s what we’re after:, • You're someone who gets people. This isn’t just spanners and engines—our mechanics are out there on driveways, chatting with customers, giving advice, and representing the RAC with pride. You’re not just in the RAC—you are the RAC. Every fix, every chat, every driveway visit shows what we’re all about., • You like mixing things up. Every day’s a little different—servicing, diagnostics, repairs, and checks. But it doesn’t stop there: you’ll manage your stock, do your reporting, and keep those customer conversations flowing., • You think on your feet. You’ll be trusted to think on your feet and make the right call for each customer. Different fixes, different faces, new challenges every day. What you’ll need:, • Level 2 light vehicle maintenance qualification (or equivalent), • At least 3 years' hands-on experience as a vehicle technician working with a range of light vehicles

Join the RAC. Together, we’re going places. • A competitive base salary of £38,625, with on-target earnings of up to £55,000 (inclusive of London Weighting Allowance, if applicable), • A guaranteed overtime option to increase your base salary to £44,385, plus additional overtime and bonus opportunities No CV required when you apply – it's easier than ever to start your journey with us. As a Mobile Mechanic at RAC, you’ll get benefits that go the extra mile: • Earnings That Motivate - enjoy a market-competitive base salary of £38,625, with the opportunity to increase your earnings up to £50,000 through bonuses and premium-rate overtime. A full-time 40-hour week, with Monday–Saturday availability (8am–8pm), offers flexibility and stability, • Opt-in Guaranteed Overtime - after your first month, you can choose to work extra rest days at £30 per hour. Just one extra day a month could earn you £3,000 more per year on top of your base salary. Two extra days could give you an extra £5,000. It's your choice - more flexibility, more reward., • Tools to Drive Your Future - get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings., • Time Off That Matters - enjoy 23 days of holiday (rising to 25 with service), plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments., • Financial Security & Perks - pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term., • Wellbeing That Works for You - our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it., • Extras That Make a Difference - access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you’ll automatically join our Colleague Share Scheme, giving you a stake in our collective success. Sound like your kind of role? Here’s what we’re after:, • You're someone who gets people. This isn’t just spanners and engines—our mechanics are out there on driveways, chatting with customers, giving advice, and representing the RAC with pride. You’re not just in the RAC—you are the RAC. Every fix, every chat, every driveway visit shows what we’re all about., • You like mixing things up. Every day’s a little different—servicing, diagnostics, repairs, and checks. But it doesn’t stop there: you’ll manage your stock, do your reporting, and keep those customer conversations flowing., • You think on your feet. You’ll be trusted to think on your feet and make the right call for each customer. Different fixes, different faces, new challenges every day. What you’ll need:, • Level 2 light vehicle maintenance qualification (or equivalent), • At least 3 years' hands-on experience as a vehicle technician working with a range of light vehicles

Join the RAC. Together, we’re going places. • A competitive base salary of £38,625, with on-target earnings of up to £55,000 (inclusive of London Weighting Allowance, if applicable), • A guaranteed overtime option to increase your base salary to £44,385, plus additional overtime and bonus opportunities No CV required when you apply – it's easier than ever to start your journey with us. As a Mobile Mechanic at RAC, you’ll get benefits that go the extra mile: • Earnings That Motivate - enjoy a market-competitive base salary of £38,625, with the opportunity to increase your earnings up to £50,000 through bonuses and premium-rate overtime. A full-time 40-hour week, with Monday–Saturday availability (8am–8pm), offers flexibility and stability, • Opt-in Guaranteed Overtime - after your first month, you can choose to work extra rest days at £30 per hour. Just one extra day a month could earn you £3,000 more per year on top of your base salary. Two extra days could give you an extra £5,000. It's your choice - more flexibility, more reward., • Tools to Drive Your Future - get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings., • Time Off That Matters - enjoy 23 days of holiday (rising to 25 with service), plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments., • Financial Security & Perks - pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term., • Wellbeing That Works for You - our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it., • Extras That Make a Difference - access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you’ll automatically join our Colleague Share Scheme, giving you a stake in our collective success. Sound like your kind of role? Here’s what we’re after:, • You're someone who gets people. This isn’t just spanners and engines—our mechanics are out there on driveways, chatting with customers, giving advice, and representing the RAC with pride. You’re not just in the RAC—you are the RAC. Every fix, every chat, every driveway visit shows what we’re all about., • You like mixing things up. Every day’s a little different—servicing, diagnostics, repairs, and checks. But it doesn’t stop there: you’ll manage your stock, do your reporting, and keep those customer conversations flowing., • You think on your feet. You’ll be trusted to think on your feet and make the right call for each customer. Different fixes, different faces, new challenges every day. What you’ll need:, • Level 2 light vehicle maintenance qualification (or equivalent), • At least 3 years' hands-on experience as a vehicle technician working with a range of light vehicles

Join the RAC. Together, we’re going places. • A competitive base salary of £45,370 (inclusive of London Weighting Allowance, if applicable), with on-target earnings of up to £57,000, • A guaranteed overtime option to increase your base salary, plus additional overtime and bonus opportunities No CV required when you apply – it's easier than ever to start your journey with us. As a Mobile Mechanic at RAC, you’ll get benefits that go the extra mile: • Earnings That Motivate - enjoy a market-competitive base salary of £45,370, with the opportunity to increase your earnings up to £57,000 through bonuses and premium-rate overtime. A full-time 40-hour week, with Monday–Saturday availability (8am–8pm), offers flexibility and stability, • Opt-in Guaranteed Overtime - after your first month, you can choose to work extra rest days at £30 per hour. Just one extra day a month could earn you £3,000 more per year on top of your base salary. Two extra days could give you an extra £5,000. It's your choice - more flexibility, more reward., • Tools to Drive Your Future - get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings., • Time Off That Matters - enjoy 23 days of holiday (rising to 25 with service), plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments., • Financial Security & Perks - pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term., • Wellbeing That Works for You - our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it., • Extras That Make a Difference - access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you’ll automatically join our Colleague Share Scheme, giving you a stake in our collective success. Sound like your kind of role? Here’s what we’re after:, • You're someone who gets people. This isn’t just spanners and engines—our mechanics are out there on driveways, chatting with customers, giving advice, and representing the RAC with pride. You’re not just in the RAC—you are the RAC. Every fix, every chat, every driveway visit shows what we’re all about., • You like mixing things up. Every day’s a little different—servicing, diagnostics, repairs, and checks. But it doesn’t stop there: you’ll manage your stock, do your reporting, and keep those customer conversations flowing., • You think on your feet. You’ll be trusted to think on your feet and make the right call for each customer. Different fixes, different faces, new challenges every day. What you’ll need:, • Level 2 light vehicle maintenance qualification (or equivalent), • At least 2 years' hands-on experience as a vehicle technician working with a range of light vehicles

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do: • Technical Mentorship: Act as the technical lead engineers working cross-functionally in an agile environment; act as a top-notch coder and expert in the domain, capable of deep diving into details of components and features, uplifting capability and shaping engineering maturity across the Domain., • Architecture Partnership: Define and guide the technical architecture for complex, high impact data products and platforms. Manage Solution Architects and act as the natural bridge between Data Engineering and Data Architecture as well as colleagues in wider Technology., • Standards Setting: Establish engineering patterns, coding standards, and best practices adopted across multiple squads., • Design & Innovation: Translate sophisticated business and technical requirements into scalable, cloud native data solutions. Able to create and build frameworks to support CI/CD pipelines and future capability; drive adoption of new tools, technologies, and engineering approaches that support a cloud-agnostic, AI-ready future, • Assurance & Excellence: Embed rigorous validation, profiling, reconciliation, and automated testing into all engineering work; lead monitoring, observability, and performance optimisation to ensure resilient, reliable data products., • Strategic Influence: Partner with architects, product leaders, and senior stakeholders to shape roadmaps and platform direction. Work collaboratively with your Principal Engineer peers to ensure consistent and joined-up approaches to our biggest priorities and challenges. Communicating in both deeply technical and plain and simple terms. What you'll bring:, • Technical Mastery: Deep expertise in cloud data engineering, distributed processing, and enterprise-scale data architecture. Excellent GCP/Python and/or Node JS 8+ knowledge, and CI/CD experience (ideally with Jenkins)., • Advanced SQL: Master-level proficiency in SQL (ideally BigQuery ), with strong optimisation and performance-tuning skills. Experience following coding standards and performing peer code reviews., • Data Modelling & Insight: Strong capability in designing intuitive, scalable data models and semantic layers aligned to business meaning; skilled in advanced data profiling, anomaly detection, and statistical reasoning to ensure data integrity., • Collaboration: Able to influence senior stakeholders, simplify complex concepts, and build strong cross-functional relationships., • Technical Leadership: Expert in data quality frameworks, governance standards, and secure handling of sensitive data; connects engineering choices to long-term platform strategy, organisational goals, and future scalability., • Understanding: Uses deep business context within the specific Domain to shape proactive, value-driven engineering decisions; also equipped with first-class communication skills, able to grasp very complex data principles and processes, and decipher them in order to walk non-experts through them and gain support. Team overview: Our vision is to enable Sky's growth ambitions though Data and AI: deepening customer relationships, optimising commercial performance, and enhancing operational efficiency. Our Principal Engineers work within Domains and manage our Solution Architects. With top-notch skills, they act as our Technical Leads, setting and improving standards across the team and helping to raise the bar on what's possible. As a senior role, they're also our bridge into wider teams such as Architecture and Technology, ensuring we work together in harmony in pursuit of our data strategy. Our Residential Products Domain is part of the Customer Directorate within Sky Data. It's where we build and maintain data products and data assets for Sky's Connectivity business - including Sky Broadband and Sky Mobile - as well as Sky TV and Sky Protect. We work within the Value Streams, as part of cross-functional teams driving exciting roadmaps; we also support broader work where we help to transform how things get done. That means we're at the heart of the action, supporting and working on the products that keep our customers connected and protected, and which directly drive their Sky experience. Whether we're helping to create magic on screen via the products people watch or using data and AI to improve how our business is set up behind the scenes, one thing's for sure - this is a winning team that collaborates across Sky to make a genuine difference. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky : the perks . Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiences Inclusion & how you'll work: Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley:" Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing" Broadway "and South Ealing tube stations." There's "also plenty of bike shelters and showers." On campus," you'll "find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon."" We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid 2 days in the office in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on sky.com and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do • Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels., • Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys., • Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes., • Shape research practices and operations, promoting the value of user research across the organisation, • Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability., • Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences.What you'll bring, • Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications., • Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques., • Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms., • Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impactIf you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do: • Technical Mentorship: Act as the technical lead engineers working cross-functionally in an agile environment; act as a top-notch coder and expert in the domain, capable of deep diving into details of components and features, uplifting capability and shaping engineering maturity across the Domain., • Architecture Partnership: Define and guide the technical architecture for complex, high impact data products and platforms. Manage Solution Architects and act as the natural bridge between Data Engineering and Data Architecture as well as colleagues in wider Technology., • Standards Setting: Establish engineering patterns, coding standards, and best practices adopted across multiple squads., • Design & Innovation: Translate sophisticated business and technical requirements into scalable, cloud native data solutions. Able to create and build frameworks to support CI/CD pipelines and future capability; drive adoption of new tools, technologies, and engineering approaches that support a cloud-agnostic, AI-ready future, • Assurance & Excellence: Embed rigorous validation, profiling, reconciliation, and automated testing into all engineering work; lead monitoring, observability, and performance optimisation to ensure resilient, reliable data products., • Strategic Influence: Partner with architects, product leaders, and senior stakeholders to shape roadmaps and platform direction. Work collaboratively with your Principal Engineer peers to ensure consistent and joined-up approaches to our biggest priorities and challenges. Communicating in both deeply technical and plain and simple terms. What you'll bring:, • Technical Mastery: Deep expertise in cloud data engineering, distributed processing, and enterprise-scale data architecture. Excellent GCP/Python and/or Node JS 8+ knowledge, and CI/CD experience (ideally with Jenkins)., • Advanced SQL: Master-level proficiency in SQL (ideally BigQuery ), with strong optimisation and performance-tuning skills. Experience following coding standards and performing peer code reviews., • Data Modelling & Insight: Strong capability in designing intuitive, scalable data models and semantic layers aligned to business meaning; skilled in advanced data profiling, anomaly detection, and statistical reasoning to ensure data integrity., • Collaboration: Able to influence senior stakeholders, simplify complex concepts, and build strong cross-functional relationships., • Technical Leadership: Expert in data quality frameworks, governance standards, and secure handling of sensitive data; connects engineering choices to long-term platform strategy, organisational goals, and future scalability., • Understanding: Uses deep business context within the specific Domain to shape proactive, value-driven engineering decisions; also equipped with first-class communication skills, able to grasp very complex data principles and processes, and decipher them in order to walk non-experts through them and gain support. Team overview: Our vision is to enable Sky's growth ambitions though Data and AI: deepening customer relationships, optimising commercial performance, and enhancing operational efficiency. Our Principal Engineers work within Domains and manage our Solution Architects. With top-notch skills, they act as our Technical Leads, setting and improving standards across the team and helping to raise the bar on what's possible. As a senior role, they're also our bridge into wider teams such as Architecture and Technology, ensuring we work together in harmony in pursuit of our data strategy. Our Residential Products Domain is part of the Customer Directorate within Sky Data. It's where we build and maintain data products and data assets for Sky's Connectivity business - including Sky Broadband and Sky Mobile - as well as Sky TV and Sky Protect. We work within the Value Streams, as part of cross-functional teams driving exciting roadmaps; we also support broader work where we help to transform how things get done. That means we're at the heart of the action, supporting and working on the products that keep our customers connected and protected, and which directly drive their Sky experience. Whether we're helping to create magic on screen via the products people watch or using data and AI to improve how our business is set up behind the scenes, one thing's for sure - this is a winning team that collaborates across Sky to make a genuine difference. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky : the perks . Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiences Inclusion & how you'll work: Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley:" Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing" Broadway "and South Ealing tube stations." There's "also plenty of bike shelters and showers." On campus," you'll "find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon."" We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid 2 days in the office in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on sky.com and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do • Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels., • Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys., • Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes., • Shape research practices and operations, promoting the value of user research across the organisation, • Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability., • Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences.What you'll bring, • Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications., • Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques., • Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms., • Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impactIf you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid 2 days in the office in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on sky.com and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do • Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels., • Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys., • Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes., • Shape research practices and operations, promoting the value of user research across the organisation, • Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability., • Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences.What you'll bring, • Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications., • Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques., • Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms., • Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impactIf you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do: • Technical Mentorship: Act as the technical lead engineers working cross-functionally in an agile environment; act as a top-notch coder and expert in the domain, capable of deep diving into details of components and features, uplifting capability and shaping engineering maturity across the Domain., • Architecture Partnership: Define and guide the technical architecture for complex, high impact data products and platforms. Manage Solution Architects and act as the natural bridge between Data Engineering and Data Architecture as well as colleagues in wider Technology., • Standards Setting: Establish engineering patterns, coding standards, and best practices adopted across multiple squads., • Design & Innovation: Translate sophisticated business and technical requirements into scalable, cloud native data solutions. Able to create and build frameworks to support CI/CD pipelines and future capability; drive adoption of new tools, technologies, and engineering approaches that support a cloud-agnostic, AI-ready future, • Assurance & Excellence: Embed rigorous validation, profiling, reconciliation, and automated testing into all engineering work; lead monitoring, observability, and performance optimisation to ensure resilient, reliable data products., • Strategic Influence: Partner with architects, product leaders, and senior stakeholders to shape roadmaps and platform direction. Work collaboratively with your Principal Engineer peers to ensure consistent and joined-up approaches to our biggest priorities and challenges. Communicating in both deeply technical and plain and simple terms. What you'll bring:, • Technical Mastery: Deep expertise in cloud data engineering, distributed processing, and enterprise-scale data architecture. Excellent GCP/Python and/or Node JS 8+ knowledge, and CI/CD experience (ideally with Jenkins)., • Advanced SQL: Master-level proficiency in SQL (ideally BigQuery ), with strong optimisation and performance-tuning skills. Experience following coding standards and performing peer code reviews., • Data Modelling & Insight: Strong capability in designing intuitive, scalable data models and semantic layers aligned to business meaning; skilled in advanced data profiling, anomaly detection, and statistical reasoning to ensure data integrity., • Collaboration: Able to influence senior stakeholders, simplify complex concepts, and build strong cross-functional relationships., • Technical Leadership: Expert in data quality frameworks, governance standards, and secure handling of sensitive data; connects engineering choices to long-term platform strategy, organisational goals, and future scalability., • Understanding: Uses deep business context within the specific Domain to shape proactive, value-driven engineering decisions; also equipped with first-class communication skills, able to grasp very complex data principles and processes, and decipher them in order to walk non-experts through them and gain support. Team overview: Our vision is to enable Sky's growth ambitions though Data and AI: deepening customer relationships, optimising commercial performance, and enhancing operational efficiency. Our Principal Engineers work within Domains and manage our Solution Architects. With top-notch skills, they act as our Technical Leads, setting and improving standards across the team and helping to raise the bar on what's possible. As a senior role, they're also our bridge into wider teams such as Architecture and Technology, ensuring we work together in harmony in pursuit of our data strategy. Our Residential Products Domain is part of the Customer Directorate within Sky Data. It's where we build and maintain data products and data assets for Sky's Connectivity business - including Sky Broadband and Sky Mobile - as well as Sky TV and Sky Protect. We work within the Value Streams, as part of cross-functional teams driving exciting roadmaps; we also support broader work where we help to transform how things get done. That means we're at the heart of the action, supporting and working on the products that keep our customers connected and protected, and which directly drive their Sky experience. Whether we're helping to create magic on screen via the products people watch or using data and AI to improve how our business is set up behind the scenes, one thing's for sure - this is a winning team that collaborates across Sky to make a genuine difference. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky : the perks . Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiences Inclusion & how you'll work: Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley:" Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing" Broadway "and South Ealing tube stations." There's "also plenty of bike shelters and showers." On campus," you'll "find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon."" We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do: • Technical Mentorship: Act as the technical lead engineers working cross-functionally in an agile environment; act as a top-notch coder and expert in the domain, capable of deep diving into details of components and features, uplifting capability and shaping engineering maturity across the Domain., • Architecture Partnership: Define and guide the technical architecture for complex, high impact data products and platforms. Manage Solution Architects and act as the natural bridge between Data Engineering and Data Architecture as well as colleagues in wider Technology., • Standards Setting: Establish engineering patterns, coding standards, and best practices adopted across multiple squads., • Design & Innovation: Translate sophisticated business and technical requirements into scalable, cloud native data solutions. Able to create and build frameworks to support CI/CD pipelines and future capability; drive adoption of new tools, technologies, and engineering approaches that support a cloud-agnostic, AI-ready future, • Assurance & Excellence: Embed rigorous validation, profiling, reconciliation, and automated testing into all engineering work; lead monitoring, observability, and performance optimisation to ensure resilient, reliable data products., • Strategic Influence: Partner with architects, product leaders, and senior stakeholders to shape roadmaps and platform direction. Work collaboratively with your Principal Engineer peers to ensure consistent and joined-up approaches to our biggest priorities and challenges. Communicating in both deeply technical and plain and simple terms. What you'll bring:, • Technical Mastery: Deep expertise in cloud data engineering, distributed processing, and enterprise-scale data architecture. Excellent GCP/Python and/or Node JS 8+ knowledge, and CI/CD experience (ideally with Jenkins)., • Advanced SQL: Master-level proficiency in SQL (ideally BigQuery ), with strong optimisation and performance-tuning skills. Experience following coding standards and performing peer code reviews., • Data Modelling & Insight: Strong capability in designing intuitive, scalable data models and semantic layers aligned to business meaning; skilled in advanced data profiling, anomaly detection, and statistical reasoning to ensure data integrity., • Collaboration: Able to influence senior stakeholders, simplify complex concepts, and build strong cross-functional relationships., • Technical Leadership: Expert in data quality frameworks, governance standards, and secure handling of sensitive data; connects engineering choices to long-term platform strategy, organisational goals, and future scalability., • Understanding: Uses deep business context within the specific Domain to shape proactive, value-driven engineering decisions; also equipped with first-class communication skills, able to grasp very complex data principles and processes, and decipher them in order to walk non-experts through them and gain support. Team overview: Our vision is to enable Sky's growth ambitions though Data and AI: deepening customer relationships, optimising commercial performance, and enhancing operational efficiency. Our Principal Engineers work within Domains and manage our Solution Architects. With top-notch skills, they act as our Technical Leads, setting and improving standards across the team and helping to raise the bar on what's possible. As a senior role, they're also our bridge into wider teams such as Architecture and Technology, ensuring we work together in harmony in pursuit of our data strategy. Our Residential Products Domain is part of the Customer Directorate within Sky Data. It's where we build and maintain data products and data assets for Sky's Connectivity business - including Sky Broadband and Sky Mobile - as well as Sky TV and Sky Protect. We work within the Value Streams, as part of cross-functional teams driving exciting roadmaps; we also support broader work where we help to transform how things get done. That means we're at the heart of the action, supporting and working on the products that keep our customers connected and protected, and which directly drive their Sky experience. Whether we're helping to create magic on screen via the products people watch or using data and AI to improve how our business is set up behind the scenes, one thing's for sure - this is a winning team that collaborates across Sky to make a genuine difference. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky : the perks . Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiences Inclusion & how you'll work: Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley:" Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing" Broadway "and South Ealing tube stations." There's "also plenty of bike shelters and showers." On campus," you'll "find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon."" We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do: • Technical Mentorship: Act as the technical lead engineers working cross-functionally in an agile environment; act as a top-notch coder and expert in the domain, capable of deep diving into details of components and features, uplifting capability and shaping engineering maturity across the Domain., • Architecture Partnership: Define and guide the technical architecture for complex, high impact data products and platforms. Manage Solution Architects and act as the natural bridge between Data Engineering and Data Architecture as well as colleagues in wider Technology., • Standards Setting: Establish engineering patterns, coding standards, and best practices adopted across multiple squads., • Design & Innovation: Translate sophisticated business and technical requirements into scalable, cloud native data solutions. Able to create and build frameworks to support CI/CD pipelines and future capability; drive adoption of new tools, technologies, and engineering approaches that support a cloud-agnostic, AI-ready future, • Assurance & Excellence: Embed rigorous validation, profiling, reconciliation, and automated testing into all engineering work; lead monitoring, observability, and performance optimisation to ensure resilient, reliable data products., • Strategic Influence: Partner with architects, product leaders, and senior stakeholders to shape roadmaps and platform direction. Work collaboratively with your Principal Engineer peers to ensure consistent and joined-up approaches to our biggest priorities and challenges. Communicating in both deeply technical and plain and simple terms. What you'll bring:, • Technical Mastery: Deep expertise in cloud data engineering, distributed processing, and enterprise-scale data architecture. Excellent GCP/Python and/or Node JS 8+ knowledge, and CI/CD experience (ideally with Jenkins)., • Advanced SQL: Master-level proficiency in SQL (ideally BigQuery ), with strong optimisation and performance-tuning skills. Experience following coding standards and performing peer code reviews., • Data Modelling & Insight: Strong capability in designing intuitive, scalable data models and semantic layers aligned to business meaning; skilled in advanced data profiling, anomaly detection, and statistical reasoning to ensure data integrity., • Collaboration: Able to influence senior stakeholders, simplify complex concepts, and build strong cross-functional relationships., • Technical Leadership: Expert in data quality frameworks, governance standards, and secure handling of sensitive data; connects engineering choices to long-term platform strategy, organisational goals, and future scalability., • Understanding: Uses deep business context within the specific Domain to shape proactive, value-driven engineering decisions; also equipped with first-class communication skills, able to grasp very complex data principles and processes, and decipher them in order to walk non-experts through them and gain support. Team overview: Our vision is to enable Sky's growth ambitions though Data and AI: deepening customer relationships, optimising commercial performance, and enhancing operational efficiency. Our Principal Engineers work within Domains and manage our Solution Architects. With top-notch skills, they act as our Technical Leads, setting and improving standards across the team and helping to raise the bar on what's possible. As a senior role, they're also our bridge into wider teams such as Architecture and Technology, ensuring we work together in harmony in pursuit of our data strategy. Our Residential Products Domain is part of the Customer Directorate within Sky Data. It's where we build and maintain data products and data assets for Sky's Connectivity business - including Sky Broadband and Sky Mobile - as well as Sky TV and Sky Protect. We work within the Value Streams, as part of cross-functional teams driving exciting roadmaps; we also support broader work where we help to transform how things get done. That means we're at the heart of the action, supporting and working on the products that keep our customers connected and protected, and which directly drive their Sky experience. Whether we're helping to create magic on screen via the products people watch or using data and AI to improve how our business is set up behind the scenes, one thing's for sure - this is a winning team that collaborates across Sky to make a genuine difference. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky : the perks . Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiences Inclusion & how you'll work: Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley:" Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing" Broadway "and South Ealing tube stations." There's "also plenty of bike shelters and showers." On campus," you'll "find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon."" We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid 2 days in the office in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on sky.com and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do • Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels., • Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys., • Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes., • Shape research practices and operations, promoting the value of user research across the organisation, • Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability., • Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences.What you'll bring, • Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications., • Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques., • Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms., • Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impactIf you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do: • Technical Mentorship: Act as the technical lead engineers working cross-functionally in an agile environment; act as a top-notch coder and expert in the domain, capable of deep diving into details of components and features, uplifting capability and shaping engineering maturity across the Domain., • Architecture Partnership: Define and guide the technical architecture for complex, high impact data products and platforms. Manage Solution Architects and act as the natural bridge between Data Engineering and Data Architecture as well as colleagues in wider Technology., • Standards Setting: Establish engineering patterns, coding standards, and best practices adopted across multiple squads., • Design & Innovation: Translate sophisticated business and technical requirements into scalable, cloud native data solutions. Able to create and build frameworks to support CI/CD pipelines and future capability; drive adoption of new tools, technologies, and engineering approaches that support a cloud-agnostic, AI-ready future, • Assurance & Excellence: Embed rigorous validation, profiling, reconciliation, and automated testing into all engineering work; lead monitoring, observability, and performance optimisation to ensure resilient, reliable data products., • Strategic Influence: Partner with architects, product leaders, and senior stakeholders to shape roadmaps and platform direction. Work collaboratively with your Principal Engineer peers to ensure consistent and joined-up approaches to our biggest priorities and challenges. Communicating in both deeply technical and plain and simple terms. What you'll bring:, • Technical Mastery: Deep expertise in cloud data engineering, distributed processing, and enterprise-scale data architecture. Excellent GCP/Python and/or Node JS 8+ knowledge, and CI/CD experience (ideally with Jenkins)., • Advanced SQL: Master-level proficiency in SQL (ideally BigQuery ), with strong optimisation and performance-tuning skills. Experience following coding standards and performing peer code reviews., • Data Modelling & Insight: Strong capability in designing intuitive, scalable data models and semantic layers aligned to business meaning; skilled in advanced data profiling, anomaly detection, and statistical reasoning to ensure data integrity., • Collaboration: Able to influence senior stakeholders, simplify complex concepts, and build strong cross-functional relationships., • Technical Leadership: Expert in data quality frameworks, governance standards, and secure handling of sensitive data; connects engineering choices to long-term platform strategy, organisational goals, and future scalability., • Understanding: Uses deep business context within the specific Domain to shape proactive, value-driven engineering decisions; also equipped with first-class communication skills, able to grasp very complex data principles and processes, and decipher them in order to walk non-experts through them and gain support. Team overview: Our vision is to enable Sky's growth ambitions though Data and AI: deepening customer relationships, optimising commercial performance, and enhancing operational efficiency. Our Principal Engineers work within Domains and manage our Solution Architects. With top-notch skills, they act as our Technical Leads, setting and improving standards across the team and helping to raise the bar on what's possible. As a senior role, they're also our bridge into wider teams such as Architecture and Technology, ensuring we work together in harmony in pursuit of our data strategy. Our Residential Products Domain is part of the Customer Directorate within Sky Data. It's where we build and maintain data products and data assets for Sky's Connectivity business - including Sky Broadband and Sky Mobile - as well as Sky TV and Sky Protect. We work within the Value Streams, as part of cross-functional teams driving exciting roadmaps; we also support broader work where we help to transform how things get done. That means we're at the heart of the action, supporting and working on the products that keep our customers connected and protected, and which directly drive their Sky experience. Whether we're helping to create magic on screen via the products people watch or using data and AI to improve how our business is set up behind the scenes, one thing's for sure - this is a winning team that collaborates across Sky to make a genuine difference. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky : the perks . Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiences Inclusion & how you'll work: Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley:" Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing" Broadway "and South Ealing tube stations." There's "also plenty of bike shelters and showers." On campus," you'll "find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon."" We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid 2 days in the office in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on sky.com and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do • Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels., • Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys., • Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes., • Shape research practices and operations, promoting the value of user research across the organisation, • Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability., • Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences.What you'll bring, • Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications., • Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques., • Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms., • Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impactIf you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid 2 days in the office in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on sky.com and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do • Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels., • Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys., • Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes., • Shape research practices and operations, promoting the value of user research across the organisation, • Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability., • Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences.What you'll bring, • Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications., • Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques., • Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms., • Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impactIf you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid 2 days in the office in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on sky.com and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do • Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels., • Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys., • Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes., • Shape research practices and operations, promoting the value of user research across the organisation, • Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability., • Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences.What you'll bring, • Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications., • Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques., • Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms., • Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impactIf you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid 2 days in the office in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across Sky to inform the transformation of digital journeys on sky.com and the My Sky app, and contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects Sky's brand and ambition to deliver outstanding customer experiences. What you'll do • Lead within a team of user researchers to analyse, define, and improve end-to-end journeys across multiple channels., • Plan and run research activities including usability testing, field studies, card sorting, tree testing, ethnography, diary studies, and surveys., • Champion the customer voice in strategic conversations, ensuring needs and behaviours drive prioritisation and design outcomes., • Shape research practices and operations, promoting the value of user research across the organisation, • Champion AI-enhanced research tools, analytics integration, and data-driven processes to improve efficiency, quality, and insight scalability., • Ensure accessibility, representation, and inclusive practices are embedded across all our digital experiences.What you'll bring, • Proven experience leading user research for large-scale digital products and services, with demonstrable impact across web and native applications., • Expert-level skills in qualitative and quantitative research methods including usability testing, field studies, surveys, card sorting, tree testing, ethnography, diary studies, and other behavioural research techniques., • Deep knowledge of research tooling ecosystems, including in-person lab testing, Usertesting, UserZoom, Optimal Workshop, and similar platforms., • Skilled at combining behavioural analytics e.g., Adobe Analytics, Contentsquare, with qualitative insights for evidence-based recommendations., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impactIf you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Trainee Digital Marketer – No Experience Needed\n\nFuture-proof your career in Digital Marketing – starting today.\n\nLooking for a career change? You may already be working but want a role with clearer progression and better long-term prospects. Or you might be between jobs and ready to move into a new career path.\n\nThe ITOL Recruit Digital Marketing Job Programme is designed to help you move into an in-demand digital marketing role, even if you have no prior experience.\n\nTrain online at your own pace and land your digital marketer role in 1-3 months.\n\nPlease note this is a training course and fees apply\n\nJob guaranteed - complete the programme and get a job or get your money back.\n\nOur candidates earn £27,600 and £43,300.\n\nWhy Digital Marketing\n\nEvery business needs a strong digital presence to attract customers and stay competitive. From search and social to email and content, digital marketing plays a key role in driving visibility, engagement, and growth across online channels.\n\nThis demand creates consistent opportunities, competitive salaries, and long-term career prospects across industries in the UK and internationally.\n\nStep 1: Digital Marketing Foundations\n\nStart with the core principles of digital marketing, including channels, customer journeys, and how businesses use digital platforms to attract and engage audiences. This stage builds the foundational knowledge required for entry-level digital marketing roles.\n\nStep 2: Channel-Based Digital Marketing Skills\n\nDevelop practical skills across social media marketing, paid search (PPC), search engine optimisation (SEO), content marketing, and email marketing. You’ll learn how campaigns are planned, executed, and optimised using industry-standard tools.\n\nStep 3: Practical Digital Marketing Project\n\nApply your knowledge through a practical digital marketing project designed to reflect real workplace scenarios. This project contributes to your portfolio and demonstrates your ability to plan, execute, and analyse marketing activity.\n\nStep 4 – Job Placement\n\nOnce qualified, our recruitment team works with you directly to prepare applications, set up interviews, and secure your first role in digital marketing.\n\nWhat You Get\n\n * 100% online, self-paced training\n\n * Industry-recognised Digital Marketing qualification (DMI)\n\n * Practical project to build a digital marketing portfolio\n\n * 1-on-1 tutor and recruitment support\n\n * Job guarantee – get a job or your money back\n\n * Starting salary of £27,600 and £43,300\n\nWe Get You Hired\n\nWe're not new to this. ITOL Recruit has 15+ years of experience and has placed over 5,000 people into new roles.\n\nOur job programmes include certified tutors, UK-accredited qualifications, and one-on-one support from a recruitment adviser focused on placing you.\n\nWe don't believe in empty promises. Complete our programme, follow the process, and if you don't land a job, you get your money back.\n\n“I didn’t come from a marketing background, so I needed something structured and practical. The programme helped me build real campaign experience, and shortly after finishing, I secured an entry-level digital marketing role.”\n\n- Todd M., Digital Marketing Executive, Birmingham\n\nReady to Start?\n\nIf you want to build digital marketing skills and move into an entry-level marketing role, this programme is designed to get you there

Trainee AI Programmer – No Experience Needed\n\nFuture-proof your career in Artificial Intelligence – starting today.\n\nLooking for a career change? Currently employed but want something better? Or maybe you're between jobs and ready for a fresh start? ITOL Recruit's AI Traineeship is designed to get you into one of the fastest-growing industries with zero experience required.\n\nTrain online at your own pace and land your first AI Engineer role in 1-3 months.\n\nPlease note this is a training course and fees apply\n\nJob guaranteed - complete the programme and get a job or get your money back.\n\nOur candidates earn £30,000-£45,000.\n\nWhy AI?\n\nAI is reshaping every industry you can think of. Healthcare, finance, retail, and manufacturing – they’re all scrambling for skilled professionals.\n\nThe demand far outstrips supply, which means excellent salaries, flexible working arrangements, and genuine job security.\n\nHow It Works\n\nStep 1 – AI Engineering Fundamentals\nStart with the basics of AI, including neural networks and large language models, to build a solid foundation in AI engineering.\n\nStep 2 – Data Fundamentals\nUnderstand the data workflow, from collection to cleaning, and learn how to prepare data for AI applications.\n\nStep 3 – Notebooks & IDEs\nGet hands-on with industry-standard tools like Jupyter Notebooks and VS Code to develop AI systems.\n\nStep 4 – Python Programming\nMaster Python, covering everything from the basics to object-oriented programming (OOP).\n\nStep 5 – Python Streamlit Project\nApply your Python skills by building a car price prediction app using Python and Streamlit.\n\nStep 6 – Python for Data\nLearn essential Python libraries like NumPy, Pandas, and Matplotlib for data manipulation and visualisation.\n\nStep 7 – AI Sentiment Analysis Project\nWork with Hugging Face to build a sentiment analysis classifier using real-world AI techniques.\n\nStep 8 – AI Prompt Engineering\nMaster prompt engineering, learning how to craft effective prompts for controlling AI outputs.\n\nStep 9 – Retrieval-Augmented Generation (RAG)\nLearn how to integrate external knowledge into AI systems using RAG techniques and vector databases.\n\nStep 10 – AI Specialised Customer Service Chatbot Project\nCombine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases and knowledge bases.\n\nStep 11 – Machine Learning Fundamentals\nUnderstand machine learning principles and algorithms, and how to train and test models using scikit-learn.\n\nStep 12 – Machine Learning Project\nPut your machine learning knowledge into practice with a hands-on project.\n\nStep 13 – AI & Data Ethics\nStudy the ethical considerations in AI, including issues of bias, fairness, and data privacy.\n\nStep 14 – Oral Exam\nComplete a virtual oral exam to assess your understanding and ability to apply your learning.\n\nStep 15 – AWS Certified Cloud Practitioner\nFinish with the AWS Certified Cloud Practitioner course and exam to gain essential cloud computing knowledge.\n\nWhat You Get\n\n· 100% online, self-paced training\n\n· Microsoft AI-900 certification included\n\n· 1-to-1 tutor and recruitment support\n\n· Real-world project experience\n\n· Job guarantee – get a job or your money back\n\n· Starting salary of £30,000–£45,000\n\nWe Get You Hired!\n\nWe're not new to this. ITOL Recruit has 15+ years of experience and has placed over 5,000 people into new roles.\n\nOur job programmes include certified tutors, UK-accredited qualifications, and one-on-one support from a recruitment adviser focused on placing you.\n\nWe don't believe in empty promises. Complete our programme, follow the process, and if you don't land a job, you get your money back.\n\n"Five months from complete beginner to AI engineer. Best decision I ever made." – Jamie W., now working as a Junior AI Engineer in London\n\nReady to Start?\n\nIf you’re motivated, curious, and excited about technology, we’ll help you turn that into a career you can be proud of.\n\nApply now, and one of our expert Career Advisors will be in touch within 4 working hours to guide you through your next steps

Relationship Manager - Commercial & SME Banking\n\nLocation: South London (Fully Office-Based)\n Salary: £45,000-£50,000 per annum\n\nAbout the Role\n\nWe are seeking an experienced Relationship Manager to join our Branch Banking team. This role focuses on driving profitable growth by providing high-quality relationship management to Commercial and SME clients. You will own a designated portfolio, manage credit needs, identify new opportunities, and ensure exceptional customer outcomes.\n\nThis is a key position for an ambitious banking professional who can balance portfolio growth with robust risk awareness, early warning identification, and strong adherence to regulatory standards.\n\nKey Responsibilities\n\nCustomer & Portfolio Management\n\nManage and grow a portfolio of Commercial/SME clients.\n\nConduct regular customer meetings, networking, and business development activities.\n\nEnsure all customer interactions follow TCF (Treating Customers Fairly) guidelines.\n\nHandle targeted account opening volumes and refer clients for Trade, FX, or Islamic banking products where appropriate.\n\nCommercial Growth\n\nAchieve asset and deposit growth targets for the branch.\n\nPrepare and negotiate customer credit proposals.\n\nSubmit credit papers and account-opening documents to internal approval teams.\n\nSupport the disbursement of lending in line with business objectives.\n\nControl & Compliance\n\nManage credit renewals in accordance with policy and deadlines.\n\nMonitor compliance-related transactions and ensure Enhanced Due Diligence (EDD) is completed.\n\nTrack excesses and Key Risk Indicators across all key accounts.\n\nEnsure branch SLAs are achieved for account opening and ongoing servicing.\n\nTeam & Branch Support\n\nCoach and support junior RMs/RSOs to achieve KPI expectations.\n\nAssist in preparing MI, meeting materials, presentations, and business development reporting.\n\nContribute to branch-related projects, planning, data analysis, and championing operational initiatives.\n\nProvide support to interns and new joiners where required.\n\nRegulatory Conduct\n\nAdhere to the FCA and PRA Conduct Rules at all times, demonstrating integrity, skill, diligence, and commitment to delivering good customer outcomes.\n\nMaintain compliance with the Certification Regime, conduct risk standards, and internal policy frameworks.\n\nExperience & Requirements\n\nMinimum 5 years' experience in a Relationship Manager role within the banking sector (Commercial/SME preferred).\n\nStrong understanding of credit processes, risk management, and commercial banking products.\n\nEvidence of ongoing CPD and professional qualifications (or commitment to obtaining them).\n\nDemonstrated competence in:\n\nRelationship management & customer service\n\nFinancial analysis & credit understanding\n\nRegulatory knowledge\n\nStaff development & coaching\n\nExcellent presentation, communication, and negotiation skills.\n\nConfident, proactive, and capable of managing a busy diary and diverse workload.\n\nWhat We Offer\n\nCompetitive salary of £45,000-£50,000\n\nProfessional development and ongoing certification support\n\nA collaborative, office-based working environment in South London\n\nThe opportunity to influence branch commercial performance and build strong corporate relationships\n\nIf you are a driven Relationship Manager with strong commercial expertise and a passion for exceptional client service, we'd love to hear from you. Apply today

• £40,000 - £60,000 OTE (comprising of salary, bonus, overtime & callout rates), • Uncapped bonus scheme, including Overtime & Call-out rates, • Mobile role – Van, Tools & PPE provided Key duties include: • Fit/repair tyres including car, van, truck, agricultural, industrial and earthmover – roadside & in depot, • Provide an exceptional customer service experience Benefits Include: • Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores, • Discounts on everything from groceries, shopping, insurance, days out, restaurants and more, • Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme, • Financial planning support via Wagestream - access up to 30% of your salary in advance, • Join the Share save scheme with a 20% discount on shares, • Health Cash Plan – to access wellbeing services and claim back healthcare costs, • REACT Licence to work safely at the roadside, • Possess a full, current driving licence, • RTRT and/or LCTT licences or equivalent, • Minimum 1 year experience as a Commercial Tyre Technician or similar

Salary: £30,000 per annum + bonus Our Mobile Tyre Technicians use their expertise to deliver a fantastic customer experience in the field. Receiving bookings through an electronic device you’ll order and collect stock from your base location, load the van and plan your route. Driving to customers’ homes or workplaces you’ll carry out booked jobs, working to the highest technical and safety standards. You’ll be responsible for the safe keeping – and driving - of the National Mobile van and all equipment, and will have: • Experience of removing, repairing and fitting tyres, gained either in a garage or on the road, • Experience of providing great face to face customer service, • The ability to manage your time, act on your own initiative and identify the best way forward, • Stock management experience, • Confident using computers, • A full driving licence with no more than 6 points We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy: • Store discount, with 25% off most products across Halfords and Tredz, • Employee discount, with up to 50% off your garage bills at Halfords Autocentre, • Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies, • Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more, • Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week, • Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced, • Uniform, • Option to join our Sharesave scheme: save to purchase shares at a 20% discount, • Cycle to Work scheme, • Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

URGENTLY REQUIRED: Experienced air export clerk who ideally has strong experience within aog / time critical urgent shipments to join a well established company who have a specialist division. Shift 4 on 4 off DAYS 7.00am - 7pm • Handling urgent / aog shipments, • Complete all customs documents using Boxtop / Sequioa, • Dealing with urgent customer enquiries via telephone and email, • Liaising with the warehouse ... ZIPC1_UKTJ

Technical Services Manager Building Services North West London £65-70k Salary Travel Allowance Healthcare Our client are one of the most well established commercial engineering services firms, with a number of customers across FM / Building Services, Rail, Construction and more. They currently seek an experienced Technical Services Manager to coordinate planned and reactive maintenance delivery across a trophy asset in North West London. Guideline salary for this position is circa £65 - 70,000 as a basic, as well as a travel allowance, private healthcare and other standard benefits. Its a high-profile, client-facing role involving management of a 24/7 operation of engineering teams, liaising with organisational and clients senior leadership, and ensuring engineering excellence, compliance, and customer experience across a complex, live environment. Candidates must be fully qualified in an engineering discipline (mechanical / electrical), ideally through a full apprenticeship, with at least five years experience in an engineering or technical management role within a similar commercial M&E environment. Along with core technical certificates, additional training such as IOSH/NEBOSH, Water Treatment, or Authorised Person status across Low & High Voltage or Mechanical Systems would be a bonus. Key functions of this role will include: • Leading the on-site engineering team to deliver exceptional technical service standards across all M&E systems, • Monitoring performance, driving continuous improvement, and taking corrective action where required, • Acting as the technical authority on site, providing guidance, support, and solutions to complex issues, • Identifying and delivering additional works opportunities, including producing quotations and proposals, • Driving energy efficiency and sustainability initiatives across the contract, • Ensuring full compliance with statutory regulations, company policies, and safe systems of work, • Supporting the planning and delivery of major stadium events, ensuring maximum system uptime, • Developing team capability through coaching, training plans, and strong leadership, • Building strong client relationships and acting as a trusted advisor on technical matters Experience required: This is a high-profile and fast paced site, which will require someone experienced in or capable of operating in a pressurised, time-sensitive environment. • Strong background in managing M&E services within a critical or complex environment, • Proven ability to lead. Capable of motivating, develop, and performance manage engineering teams, • Is technically strong across electrical and/or mechanical building services systems, • Strong understanding of compliance, statutory regulations, and safe systems of work (PTW, RAMS, SOPs, EOPs), • Confident in client engagement and able to build long-term, trusted relationships, • Experience identifying and delivering additional works and value-add opportunities, • Remain calm and effective under pressure, particularly in live or event-driven environments Some of the benefits include the following: • Travel Allowance, • 25 Days Holiday + Bank Holidays (with Buy/Sell option), • Pension with up to 8% employer contribution, • Private Medical Insurance, • Life Assurance, • Personal Wellbeing and Volunteer Days, • Employee Assistance Programme (24/7 support, counselling, legal advice), • Flexible benefits including Dental Insurance, Gym Membership, Travel Insurance, and Cycle to Work scheme, • Salary sacrifice car scheme (Hybrid/Electric Vehicle)

Job Title - Aesthetics Practitioner Location - Chiswick & Clapham Hours of work - Full time The Harley Medical Group and sk:n clinics are now part of the same Group that owns Optical Express and ACES, two of the leading ophthalmology providers, dedicated to giving both private and NHS patients world class levels of service and clinical care. We are seeking an Aesthetic Practitioner to join our friendly, reliable and talented team at our Chiswick Clinic as well as working within our Clapham clinic. Please note candidates must be flexible with late shifts and Saturdays. The Role: As part of your role as beauty/laser Practitioner, you will be responsible for meeting and greeting your clients, supporting and advising them on suitable treatments and products available to them and carrying out a wide range of advanced treatments. With outstanding levels of customer service and a genuine care and passion, you will be supporting your clients gain and achieve greater self-confidence through better skin! You will also be supporting with reception, diary management, and general administration and retailing of products. Experience, Qualifications and Personal Qualities: • Qualified to Level 3 in Beauty Therapy (or equivalent), Level 4 is highly desirable., • A minimum of 1 years’ experience within either an Aesthetics, Day Spa, Beauty Counter or Salon environment., • Team player, with a positive can do attitude., • Passionate about giving great customer service., • Experience of working to sales targets and be happy to get involved with promotional activity, • You should be willing and able to work evenings and weekends. What we offer: We offer genuine opportunities for career progression within the group and we have a structured career path for Practitioners to become Senior and Advanced Practitioners. We are the UK’s market leader within the rapidly expanding Aesthetic and Cosmetic industry and proud to be the leading dermatology, laser and skin experts with decades of experience. Treating over 25,000 clients each months through our nationwide network of over 50 clinics, we have a truly recognisable brand which have been carefully built over 25 years on the foundations of efficiency, knowledge and trust. What's in it for you? • A competitive hourly rate plus industry leading bonuses and commission, • Free Laser Eye and Intraocular Lens Surgery, • Discounts on prescription eyewear and sunglasses, • Generous Optical Express family & friends discount, • 33* days annual leave FTE, • Extensive training in the life changing treatments that we offer, • Workplace Pension Scheme If this sounds like the career path you have been looking for, we look forward to hearing from you! Please apply now by uploading your CV. This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment. Optical Express is an equal opportunities employer.

Global Head of Food Safety & Defence Location: Hybrid, West London – 2 days a week in office Salary: Up to £150,000 + benefits An ambitious, fast-growing food manufacturing business is seeking a Global Head of Food Safety & Defence. This organisation is a custodian of well-known international brands and is committed to maintaining the highest standards in product quality, ingredients, and talent. The successful candidate will thrive in a purpose-driven, fast-paced environment that values agility, collaboration, accountability, and continuous improvement. This is a senior leadership role offering global scope, strategic influence, and the opportunity to make a significant impact. The Global Head of Food Safety & Defence is accountable for protecting consumers and global brands by leading the design, governance, and execution of food safety and food defence programmes worldwide. This role ensures that products are developed, manufactured, and distributed safely, consistently, and in full compliance with regulatory and customer expectations. It also provides strategic leadership in preventing, detecting, and responding to intentional threats such as adulteration, tampering, and extortion. The position serves as the organisation’s leading subject matter expert in food safety science, including microbiology, toxicology, contaminants, allergens, hygiene, and food defence. Key Responsibilities Global Strategy & Governance • Define and lead the global food safety and defence strategy aligned with business objectives and regulatory requirements, • Establish policies, standards, and performance metrics across food safety, hygiene, allergen control, traceability, and defence, • Lead governance forums and represent food safety at executive level, • Embed food safety and defence considerations into innovation, supply chain, procurement, and operations Food Safety Systems & Compliance • Oversee implementation of global food safety systems (HACCP, environmental monitoring, sanitation, GMP, allergen management), • Ensure compliance with global standards (e.g., BRCGS, FSSC 22000, ISO 22000) and customer requirements, • Lead global audit programmes and oversee regional quality teams, • Develop risk frameworks for high-risk ingredients (e.g., cocoa, dairy, nuts, flavourings), • Food Defence & Product Security, • Lead vulnerability assessments (TACCP/VACCP) and mitigation strategies, • Collaborate with Security, Procurement, and Supply Chain to protect assets and processes, • Ensure product integrity across all logistics and third-party partners Incident Management & Crisis Response • Act as global technical lead for food safety and defence incidents, including contamination, allergen breaches, microbiological events, and malicious threats, • Lead root cause analysis and corrective/preventive actions, • Partner with Legal, Communications, Security, and Regulatory teams during crises Scientific Leadership & Innovation • Provide expertise in microbiology, toxicology, allergens, and emerging food safety risks, • Advise R&D and Operations on hygienic design, processing, and new technologies, • Lead horizon scanning for emerging risks (e.g., fraud, climate impacts, cyber-physical threats), • Collaborate with Regulatory Affairs on assessing and mitigating regulatory changes Talent, Training & Culture • Build and lead a high-performing global food safety and defence function, • Develop training frameworks and certification programmes (including TACCP/VACCP), • Foster a strong, proactive food safety culture across all levels of the organisation External Engagement • Represent the organisation at global forums, regulatory bodies, and industry groups, • Build partnerships with academic institutions and external experts, • Benchmark and implement industry best practices Candidate Profile Education • Degree in Food Science, Microbiology, Chemistry, Public Health, or related field, • Advanced qualifications (e.g., PhD or MBA) desirable, • Formal training in HACCP, TACCP/VACCP, and relevant regulatory frameworks Experience • Extensive experience in food safety, quality, and risk management within FMCG or large-scale food manufacturing, • Proven leadership of global or multi-regional teams, • Strong experience managing complex supply chains and high-risk ingredients, • Demonstrated success handling major food safety or product security incidents, • Experience in confectionery, chocolate, or bakery sectors advantageous Technical Expertise • Deep knowledge of HACCP/HARPC, GMP, GFSI standards, and global regulations, • Strong grounding in microbiology, toxicology, allergens, and hygienic design, • Expertise in food defence methodologies and risk assessment tools, • Familiarity with digital food safety systems, traceability, and data analytics Key Competencies • Strategic leadership and global influence, • Strong risk assessment and decision-making capability, • Effective crisis management under pressure, • Cross-functional collaboration across technical and non-technical teams, • High level of scientific credibility and innovation mindset, • Cultural agility in global environments, • Clear and impactful communication of complex topics Rewards & Benefits • Competitive benefits package including pension, life assurance, and health plans, • Generous annual leave and flexible benefits, • Wellbeing and employee assistance programmes, • Access to training and development opportunities, • Additional perks such as volunteering days and lifestyle schemes

Clinic Operations & Patient Experience Coordinator Richmond, London Full-time Founded in 2013, Smile & Smile is an established independent dental practice entering an exciting new chapter with the relocation to beautifully designed new premises in Richmond, reflecting a modern and progressive vision for patient care and experience. We are looking for an ambitious, organised and personable graduate or early-career professional to join us in a varied front-of-house and operations role within a modern healthcare environment. This is not a traditional receptionist position. The role combines: • Patient experience and front of house, • Clinic operations and administration, • Office coordination, • Welcoming and looking after patients, • Managing appointments, calls and emails, • Supporting day-to-day clinic operations, • Assisting with invoices, reporting and staff administration We are particularly interested in candidates from backgrounds such as business, marketing, hospitality, psychology, healthcare or customer experience. We are looking for someone who is warm, professional, organised, proactive and interested in operations, business and growth. This is an excellent opportunity for someone looking for progression and increasing responsibility within a growing independent practice. To apply, please send your CV and a short introduction to:

JOB- Manufacturing Manager LOCATION- West London TERM- Permanent SALARY- £55,000-£60,000 plus other benefits My client is looking for a Manufacturing Operations Manager to join their business on a permanent basis in the West London area. The successful candidate will ideally have a machine shop / precision engineering background. The Manufacturing Operations Manager will ideally have the following attributes: • Degree level qualified beneficial, Ideally Mechanical background or work based experience, • Knowledge of SAP or equivalent MRP scheduling systems, • Forward thinking perspective, • Strong understanding of Lean Manufacturing and continuous improvement techniques., • Good understanding of manufacturing processes, • Excellent communication skills both verbal and written, • Proven successful leader The Manufacturing Operations Manager role will involve: • Assist in implementation of road map and daily and weekly metrics aligned with customer demand which supports operational strategy in conjunction with site manager, • Manage staff attendance & holiday entitlement, • Participate in daily production meetings to keep up to date with business needs, • Raise any issues online performance and materials availability that hinder the plan of customer delivery., • Create and implement best practice in manufacturing, policies, processes and procedures to aid and improve operational performance including quality., • Manage regular stock checks to ensure accuracy of both WIP held and MRP requirements highlighting any discrepancies on the system., • Keep in line with daily and weekly metrics aligned to customer demand which supports the operational strategy in conjunction with the Production Manager., • Ensure site operation is compliant on COSHH, Engineering & legislative standards, ISO9001 and ISO14001., • Drive behavioural based safety throughout the plant and ensure medical treatment and target rates are adhered to., • To take a lead role in Incident Investigations, follow up on actions, look for route cause (five whys) analysis., • Conducts regular safety checks including guarding, interlocks, traffic ways and adherence to government guidelines including social distancing., • Manage regular stock checks to ensure accuracy of both WIP held and MRP requirements on a regular basis and align any discrepancies on the system., • Team management, including coaching, motivation, appraisals, reviews, KPI's, one-2-one meetings, disciplinary matters and grievances as required., • Management of budgets, including overtime, headcount, department costs aligned to customer demand requirements and demonstrate the ability to flex costs accordingly., • Drive preventive maintenance programmes including servicing and repairs of all machinery and equipment If you are interested in this position, please apply with an up to date CV as soon as possible, along with your availability and your salary expectation.

Occupational Therapist Position: Occupational Therapist Location: West London Hours: Full‑time and part-time considered Salary: up to £50,000 About the Company Assistive Technology Ltd — a leading provider of community equipment services for local authorities and the NHS across the UK. My client helps people remain independent at home by supplying, installing, and supporting assistive equipment and technologies. What You’ll Be Doing As an Occupational Therapist / Clinical Advisor you will: • Provide specialist equipment advice and clinical reasoning to referrers, commissioners, and operational teams., • Support development and delivery of high‑quality, cost‑effective equipment services., • Work collaboratively with health & social care professionals to influence best practice., • Review special orders and maximise the reuse of equipment., • Deliver training and demonstrations, and support catalogue accuracy. Who You Are • A degree or diploma in Occupational Therapy, • Registration with the Health and Care Professions Council (HCPC), • Significant post‑qualification experience, ideally with community equipment services and clinical leadership, • Strong customer service and communication skills, • Confident use of Microsoft Office and multiple IT systems Benefits • HCPC / RCOT membership support, • Continued professional development and training, • Generous annual leave (e.g., 33 days inclusive of bank holidays), • Pension and healthcare schemes, • Life assurance, cycle‑to‑work scheme & employee assistance programmes

I8 month contract Finance Manager (ACA/ACCA) in Richmond £70,000 - £75,000 plus 10% bonus Your new company A highly respected and growing organisation, this business has a strong presence in its sector and prides itself on operational excellence. An exciting 18-month contract has become available within finance. The company is looking to appoint a capable Finance Manager to take ownership of the accounting function. You’ll be joining a supportive, collaborative finance team and playing a key role in ensuring the smooth running of financial operations, working closely with the Financial Controller and wider leadership team. Your new role As Finance Manager, you’ll lead the day-to-day finance activities for a specific division, ensuring accurate reporting, strong controls, and timely delivery of key financial outputs. You’ll manage monthly sales processes, prepare customer invoice calculations, and maintain essential accounting schedules.You’ll also oversee balance sheet reconciliations, review team journals, and finalise monthly management accounts alongside another Finance Manager.In addition, you will mentor and support the Financial Accountant within your division, lead year-end audit and tax queries, deliver quarterly reporting to head office and work cross-functionally with the sales and procurement teams on stock-related matters. This is a hands-on role where you’ll be encouraged to take ownership, identify improvements, and implement stronger controls to enhance business efficiency. What you'll need to succeed • Fully qualified accountant (ACA/ACCA) with a minimum of two/ three years’ industry experience, • Strong technical accounting background, • Stock accounting experience is highly desirable, • A proactive approach with a positive, can-do mindset, • A confident communicator able to collaborate across all business levels, • Excellent organisational skills, with the ability to prioritise under pressure What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4783442

Senior Surveyor, rural estate management, North Yorkshire Consultancy, permanent position, competitive package Your new company Your new company is a multi-disciplinary professional services firm covering the North of England. They are Chartered Surveyors, Farm Business Consultants, Planning and Development Professionals, Valuers, Environmental Specialists and Estate Agents who provide a full range of services for their rural client base. Your new role Your new company requires a rural practice chartered surveyor to join our Alnwick office. In this role, you will be covering a wide variety of work and projects. You will deliver excellent customer service primarily for established and important clients and look to work with a diverse portfolio of clientele across the region. • Provide rural professional advice to clients on a range of matters including landlord and tenants, valuations, diversification and development projects, ecosystem services, sales and lettings, energy and other emerging opportunities., • Work as part of a growing team to ensure excellent client service and complement the skills and experience of the team., • Support efforts to build and enhance the Company's public profile, including attending events, speaking engagements, and working alongside our farm consultants to add value to the advice we provide to our clients., • Liaise with clients and develop client relationships. What you'll need to succeed • Degree level/ RICS accredited., • Demonstrable experience (in excess of 5 years) of multidisciplinary rural land management across a wide client base., • Environmental or forestry experience would be beneficial., • Knowledge and experience of property acquisitions, disposals and landlords and tenant matters., • Good interpersonal skills and ability to communicate effectively, both orally and in writing, with colleagues and clients., • Good general knowledge of Microsoft Office, specifically Word, Excel, PowerPoint, Outlook, SharePoint, Planner, OneDrive, and Advanced Excel skills would be an advantage., • Ability to act on your own initiative whilst also working with company processes and procedures., • High attention to detail., • Ability to remain calm under pressure. What you'll get in return • Competitive salary, • Auto-enrolment pension scheme, • Sick pay., • 25 days holiday plus statutory bank holidays., • Birthday leave., • Health insurance., • Electric car scheme., • Enhanced parental leave., • Wellbeing activities., • Employee referral scheme., • Company charity events. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4659489

Clientside Asset Manager - Commercial Property. Remote-based roles covering North Yorkshire & North East Your new company A global charity is looking for support in their commercial property team covering North Yorkshire and The Northeast. Rooted in a mission of compassion, your new company provides food, shelter, emergency relief, rehabilitation services, and community programmes to those who need it. Its volunteers and officers work in some of the world’s most vulnerable communities, responding to crises, supporting those affected by poverty or addiction, and advocating for social justice. Your new role To be responsible for the management of the regional property portfolio. Reporting to the Head of Corporate Real Estate, you have practical knowledge and experience of preparation of asset valuations, advising on property matters of a diverse property portfolio with over 3,000 assets. You will be working on bringing forward disposal programmes of surplus assets and acquiring assets for the portfolio to ensure it is fit for purpose. As a client-side asset manager, managing external consultants where needed, you will be working as part of a team where you will be supported to develop your professional skills and experience, as well as your own personal development through training opportunities offered. What you'll need to succeed • A qualification at degree level and, ideally, membership of an appropriate professional organisation such as the RICS, • Widespread asset management and transactional experience across a variety of asset classes, • Good understanding of Landlord and Tenant legislation, • A proven track record in the promotion of a culture of transformation within a CRE Function, having the skill and ability to influence and persuade senior leaders and stakeholders of the need for implementing the asset management initiatives identified, • Excellent communication and interpersonal skills and able to communicate well at all levels both within and outside of property., • The ability to handle large and varied workloads; customer-facing skills; excellent reporting skills, including experience and understanding of the use of databases for property management purposes., • The ability to provide detailed interpretation of deeds and detailed advice related to property ownership and tenure, • Experience of liaising with local planners in order to successfully protect the interests of your client and assets, • A current driving licence will be essential What you'll get in return In return, you will get a salary of between £41,861 and £45,815 depending on experience. Holidays are 25 days a year plus bank holidays. Full benefits are available on request. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4786240

The Role: Working for a Lifting Equipment Hire provider, you will be working as a Lifting Service Engineer / Fitter. With previous engineering experience, working on a range of Lifting equipment including Hoists, Slings, Winches, Block and Tackle, testing, maintaining and repairing this modern fleet as required. You will also attend customer sites as and when required, as part of the role you will also be expected to assist within the team as required. Key Responsibilities: As a Service Engineer / Fitter Your Job Role Would Include: • PDI’s, Servicing & Repairing Lifting Equipment, • Update Service Records, • Complete Test Certificates, • Working Effectively In A Small Team, • Maintain & Exceed Workshop Targets & Efficiency, • Work Well Under Pressure, • Maintain Health & Safety To HSE & Company Standards Skills: The Ideal Candidate for the Service Engineer / Fitter Role Will Have: • Previous Experience in One or More of The Following Roles: Service Engineer; Mobile Service Engineer; Lifting Fitter, Hire Technician, Test & Run, • You Will Need Previous Experience within the Lifting / Mechanical Handling Industry, • Analytical Approach To Problem Solving, • Able to Work Without Instruction, • Qualified to LEEA Standard, • Clean Current Driving License Benefits: Within the Role of Service Engineer / Fitter You Would Receive: • Pension, • Permanent Full Time Position, • 25 days holiday + 8 Days Bank Holidays, • Death in Service Cover, • EAP, • Opportunities for Progression Please follow the link to apply.

Its finding new ways to maintain world famous, historic buildings. It's leading and collaborating to deliver every time.And its joining the professional business behind the monarchy.This is what makes working for the Royal Household exceptional. Every year Buckingham Palace hosts a wide range of Royal events, from investitures and receptions to the historic Trooping the Colour, and it welcomes thousands of visitors through its doors. Its home to many of our specialist teams, as well as housing residents and tenants across the wider Estate.Most of the buildings are listed with some scheduled ancient monuments. Youll therefore play an important role facilitating the modern-day workings of this historic estate, while also preserving these iconic buildings for generations to come.In this role youll take a role in driving the Technical Team of Building Surveyors, who act as custodians of the London estate. The role will encompass surveys and inspections, landlord duties, building monitoring and performance, producing technical standards and specifications, a focus on heritage and conservation as well as delivery of project works.Additionally you will take a leading role in driving the emissions reduction strategy for all buildings across the London Estate, in line with the Royal Households Net Zero objectives. This will involve conducting thorough reviews of the energy performance of the buildings, developing best practice policies on sustainable materials and energy interventions, and providing recommendations to the Decarbonisation Steering Group on energy-saving initiatives. • Lead and manage the Technical Team of Building Surveyors, the highly skilled decorating team and a wide variety of contractors, directing work and driving performance., • Drive the Building Surveying strategy towards the Royal Households Net Zero goals, proactively reviewing, exploring, and implementing various approaches that support the initiative., • Develop and implement best practice approaches for the conservation, repair and maintenance of the building fabric of the estate., • Manage a portfolio of works of varying scale, from planning to completion, ensuring projects are delivered on time and within budget., • Proactively manage stakeholder relationships, communicating progress and minimizing disruption., • Ensure compliance with statutory duties and legislative requirements, promoting a culture of risk awareness and management., • Manage budgets, tender processes, contracts and contractors, ensuring value for money and high-quality service delivery., • Provide technical support on conservation, repair, and maintenance to Facilities Managers, Building Supervisors, Engineers, and Project Managers for planned and reactive maintenance., • Provide technical support including specification writing for Specialist Term Contracts to ensure compliance across the Property Section team with statutory duties and legislative requirements., • Work closely with the Head of Operations, Head of Projects, Senior Facilities Manager and Senior Engineer on 10-year planning., • Support the preparations for large scale events and functions, where required., • Proven ability to lead building surveying strategies that drive sustainability and support Net Zero goals., • Chartered Building Surveying qualification or equivalent., • Experience working within historic listed buildings and on occupied multi-site estates., • A proactive approach to improving the environment and sustainability. Considering ways to improve the energy efficiency of the buildings, source sustainable materials and in ways that are sympathetic to the heritage assets., • Demonstrable experience of statutory compliance and risk management., • Previous experience with Computer Aided Facilities Management (CAFM) and CAD Systems., • Strong project management skills, capable of managing a varied portfolio of work.Proven budget management, cost control, and contract management experience., • Exceptional stakeholder management and interpersonal skills, with the ability to remain calm under pressure, make informed decisions, and maintain a collaborative, customer-focused approach to service delivery. We know that to deliver our best work; we need to feel at our best. Thats why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.Enjoy 25 days annual leave, rising to 30 days (plus bank holidays) dependent on the length of time you have worked for us.Our excellent non-contributory pension plan (well contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day.We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing.Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.Find out more about the full range of benefits available to our employeehere.

VEHICLE MECHANIC Hours: Monday - Friday 8.30am till 6pm Location: Richmond Are you an enthusiastic, team player, hard working Vehicle Mechanic looking for a new opportunity or challenge within a family run business? Responsibilities of a Vehicle Mechanic ·Performing a variety of service operations ·Good technical skills ·Defined assembly operations and maintenance repairs with the highest level of quality and efficiency ·Ensure compliance with safety and manufacturer standards ·Accurately document service work ·Provide excellent customer support and advice Skills and Qualifications of a Vehicle Mechanic ·MUST HOLD an NVQ Level 3 in Vehicle Maintenance and Repair ·At least 2 years' experience as a Vehicle Mechanic within the automotive industry ·Valid MOT Licence not essential but desirable ·Hold your own tools and toolbox ·MUST HOLD Full manual UK Driving Licence (you will be subject to licence checks) ·Right to work in the UK - no sponsorships available If you are interested in this Vehicle Mechanic vacancy, please contact Kelsey and quote job number 51733...

Barista At Costa Coffee, we craft great coffee and memorable experiences. As a Barista, you’ll bring energy, warmth and skill to every shift. We also offer flexible shifts to suit both your needs and the store’s. Why Costa • £13.12 – £14.12 per hour (location dependent), • 50% discount on all food and drink in Costa-owned stores, • Matched pension up to 10%, • Coca-Cola share scheme, • Financial Support Fund What you’ll do • Serve great coffee and deliver an energising customer experience, • Master our menu and maintain high standards, • Keep the store clean, welcoming and running smoothly We’re looking for someone with: • Resourcefulness, adaptability, and a positive, can-do attitude, • Accountability and pride in delivering quality, • A calm, composed approach and great...

VEHICLE TECHNICIAN Basic Salary & OTE: Up To £60,000 Location: Stevenage Are you an enthusiastic, team player, hard working Vehicle Technician looking for a new opportunity or challenge within a Car Dealership? Benefits: ·Life Insurance ·Employee discount ·Referral programme Responsibilities of a Vehicle Technician ·Performing a variety of service operations ·Good technical skills ·Defined assembly operations and maintenance repairs with the highest level of quality and efficiency ·Ensure compliance with safety and manufacturer standards ·Accurately document service work ·Provide excellent customer support and advice Skills and Qualifications of a Vehicle Technician ·MUST HOLD an NVQ Level 3 in Vehicle Maintenance and Repair ·At least 2 years' experience as a Vehicle Technician within the automotive industry ·Valid MOT License not essential but desirable ·Hold your own tools and toolbox ·MUST HOLD Full manual UK Driving License (you will be subject to license checks) ·Right to work in the UK - no sponsorships available If you are interested in this Vehicle Technician vacancy, please contact Kelsey and quote job number 53287...

Vehicle Technician Vacancy in Northallerton Our reputable automotive client in Northallerton is seeking a skilled Vehicle Technician to join their well-established team. This is an excellent opportunity for experienced Vehicle Technicians looking to advance their automotive career within a secure and trusted dealership environment. As a leading automotive recruitment agency, we are proud to represent a client committed to staff development and long-term stability. Benefits: Basic salary of up to £38,000, depending on experience Potential OTE of approximately £45,000 Service Technicians can earn up to around £35,000 plus bonus Working hours: Monday to Thursday 8:30am – 5:00pm, Friday 8:30am – 4:00pm Rotating Saturday mornings (no more than 1 in 3) Secure employment with a long-standing dealership Opportunities for career progression within a reputable company Supportive management team with many years of industry experienceDuties of a Vehicle Technician: Repair and service vehicles to high standards Conduct comprehensive diagnostic checks Inspect vehicles for wear, tear, and faults Complete all work in accordance with DVSA standards Provide excellent customer service and communication Maintain accurate records of work carried out Adhere to health and safety regulations and dealership policiesRequirements: Level 3 qualification in Vehicle Maintenance and Repair or the equivalent Full UK drivin...

Freightserve recruitment are looking for a Export Seafreight Operator for a wide world Freight Forwarder based in the Feltham, Middlesex area. Job Role:- The role is extremely varied, and you will become a key member of an operations team, actively involved in managing export seafreight shipments from start to finish. You will be hands on with every aspect of Export seafreight forwarding process, ensuring the customer receives the highest level of service, and receive their goods safely and on-time. Duties:- Working to strict deadlines to co-ordinate export seafreight with end to end responsibility (including collections, bookings, liaising with overseas offices / customers Seafreight booking and processing relevant documentation including BOL’s. Liaising effectively and building close relationships with our supply chain Quotations Invoicing clients. Strong ability to handle multiple shipments simultaneously and communicating efficiently to the highest level via e-mail and telephone. Required Experience:- • Experience in Oceanfreight, • Customer service - excellent telephone manner and communication skills., • Computer literate with Microsoft Word/Excel/ Outlook. As an agency ...

Our client a medium Freight Forwarder based near Heathrow is currently recruiting for an Air Export Clerk Duties to include: Dealing with customer enquiries, export documentation, customs entries, raising of AWB’s and work in close cooperation with other offices. Candidate will have previous Air Export experience and will be familiar with all Export procedures. We are looking for a proactive, organised and punctual, individual with good attention to detail The main part of the role is to arrange export collections for UK based customers, checking collections, raising of export entries, generating AWB’s and other administration tasks. Monday to Friday 9-5.30 Salary c£25k-£30k Please send your CV to Kellie Buckley If you do not hear from us within 7 days your application on this occasion has been unsuccessful. ...

Great opportunity to work as an On-Site Recruiter for Staffline. Staffline is recruiting for On-Site Recruiters to work in Sherburn-in-Elmet. The rate of pay is £13.50 per hour. Various shifts and times are available. This is a hybrid role with some time spent onsite at Sherburn (LS25 6PT), Selby (YO8 5BL), and in the Leeds Hub (LS11 7HL), so applicants will need their own transport to get to each site. Your Time at Work As an On-Site Recruiter, your duties will include: - Helping with recruitment - Registering new candidates - Booking induction slots - Checking Right to Work Documents Our Perfect Worker Our ideal On-Site Recruiter will be keen on details and have Microsoft Office skills. Applicants will need their own driving licence and vehicle. Experience in a similar role is desirable, but not essential, as full training is provided. Key Information and Benefits - Earn £13.50 per hour - On-site support from Staffline - Canteen on site - Free car parking on site - Full training provided Job ref - 1GXSH About Staffline Staffline is the UK's largest recruitment solutions partner, enabling over 35,000 people into good work every week. We operate at more than 420 customer sites across England, Scotland and Wales. As one of the most established recruitment agencies in Nottingham with operations across the UK, we specialise in connecting busin...

Candidates with experience or relevant job titles of: Inbound Sales, Sales Account Manager, Business Development, Insurance Sales, Sales Executive, Sales Consultant, Insurance Sales, Customer Services Assistant, Customer Support Advisor may all be considered. We're looking for motivated, customer dr

As an Optical Assistant at Specsavers, you'll be the friendly face at the heart of our stores working among a team of experienced professionals, delivering unmatched customer service every single day. Basic knowledge/experience of optical and/or Audiology terminology.

Impact Food Group (IFG) is one of England’s fastest-growing school food providers, serving around one million students every day across more than 1,500 schools. We are dedicated to delivering high-quality, nutritious meals that support student wellbeing and enjoyment. Our brands include Innovate, Cucina, Chapter One (Independent Schools), Hutchison, and Dolce, reflecting our breadth of experience and reach across the school catering sector. We’re recruiting for a Central Support Chef to join our fantastic team, supporting a portfolio of schools. This is a varied and rewarding role where you’ll assist with training and developing onsite chefs, provide cover across sites, and play a key role in new site mobilisations. Please note: As this is a mobile, area-based role, you must hold a full UK driving licence and have access to your own vehicle. The role… Job Title: Central Support Chef Area Covering: Ealing, Twickenham, Ruislip, Uxbridge Working Days: Monday to Friday Shifts & Working hours: 45 hours per week Working Weeks: 42 weeks per year (Term time, inset days and 3 additional weeks)) Pay Details: £35,000 per annum, & mileage expenses Benefits: Free meals on shift, uniform, pension and other great company benefits What’s this all about? Due to continued growth, we have an exciting opportunity for an experienced Chef Manager to step into a broader, multi-site role. You’ll work closely with the Operations Manager, supporting a group of schools by: • Covering chef manager absences across sites, • Supporting with the training and development of onsite catering teams, • Assisting with the mobilisation of new contracts, • Maintaining high standards of food quality, service, and compliance, • Previous Chef Manager experience (ideally within secondary education), • A genuine passion for food and customer service, • Strong craft skills and the ability to lead by example, • Excellent organisation, flexibility, and resilience You’ll also benefit from: • Free meals on shift and provided uniform, • Paid mileage for travel between sites, • Access to a company pension scheme, • Ongoing training, development, and career progression opportunities, • Free qualifications to support your growth, • A staff discount scheme across 850+ retailers Please note: An interview and kitchen visit will be required as part of the recruitment process. IFG are committed to the safeguarding of children, and our employees share this commitment. Successful candidates are required to undergo an enhanced DBS disclosure and children’s barred list check, which IFG will pay for. We are a committed equal opportunities employer - if you require any assistance for the interview process, please detail within your application. All information is kept confidential and in compliance with GDPR requirements.

Waiting Staff - Uxbridge Waiting Staff - Prezzo Italian "Put Your Heart into It" up to 12.21 per hour, plus tronc/tips, commission & perks! Are you ready to put your heart into every guest experience? At Prezzo Italian, we're looking for passionate Waiting Staff who thrive in a vibrant, fast-paced environment where every moment matters. Join us and be part of a team that lives and breathes our HEART culture - creating unforgettable dining experiences with warmth, pride, and purpose. Whether you're setting the tone at the door or serving with pride and precision, your role is all about bringing people together and putting your heart into every moment. What You'll Do: • Make every guest feel welcome, valued, and special from the moment they walk through the door., • Take pride in your service, ensuring every table is looked after with care and attention to detail., • Build genuine connections with guests and teammates, creating a sense of belonging., • Keep your section clean and organised, maintaining high hygiene standards., • Confidently recommend dishes, drinks, and extras to enhance the guest experience and increase average spend., • Embrace feedback, grow your skills, and bring energy and positivity to every shift., • Always follow food safety and health & safety procedures., • A genuine passion for hospitality and making people feel at home., • Strong communication skills with a warm, friendly personality and a genuine desire to help others., • Ability to stay calm and focused in a fast-paced environment., • Experience in a customer-facing role is a plus, but not essential - we'll train the right attitude., • Confidence in talking about food and drink, with a willingness to upsell., • Access structured training and clear career pathways to advance your skills and career., • Enjoy competitive pay, tronc/tips, commission, benefits, and recognition for your dedication and hard work., • Flexible shifts and a supportive environment to help you balance work with personal life., • Perks that matter - like free meals on shift, big discounts for you and your loved ones, your birthday off, well-being support, and access to exclusive hospitality rewards.

Loyalty Manager Location: Ealing Broadway (3 days per week) Popeyes UK is growing fast, with big ambitions across the UK and Ireland. As we scale, we’re investing in how we build long-term relationships with our customers – using data, insight and personalisation to drive loyalty, frequency and lifetime value. We’re looking for an experienced Loyalty Manager to join our team. This is a hands-on, strategic role where you’ll design, launch and own Popeyes UK’s loyalty programme from the ground up, while also leading the CRM strategy that supports customer engagement, retention and growth. You’ll play a key role in our next phase of growth, helping us create more personalised, connected customer experiences. What You’ll Do • Design, launch and manage Popeyes UK’s loyalty programme, owning the end-to-end customer proposition, • Develop and deliver CRM strategy across email, app and push, balancing brand and performance objectives, • Own day-to-day management of Bloomreach (CDP/CRM), including segmentation, automations and campaign execution, • Use customer data and insight to drive personalisation, targeting and test-and-learn optimisation, • Work closely with Marketing, Digital, IT, Analytics, Operations and external partners to deliver joined-up customer journeys, • Define and track CRM and loyalty KPIs, reporting on performance and commercial impact, • Proven experience designing and managing loyalty programmes end-to-end, • Strong CRM experience, with a solid background in customer lifecycle marketing, • Hands-on experience using a CDP/CRM platform (Bloomreach experience highly desirable), • Strong understanding of how CRM supports loyalty, retention and customer growth, • Commercial mindset with experience driving measurable customer growth, • Experience in QSR, retail or ecommerce within a consumer-facing brand, • Strong analytical skills with the ability to turn insight into action, • Competitive salary, • Private healthcare + Life assurance, • 33 days holiday (including bank holidays) + your birthday off, • Career development and progression opportunities, • Access to wellbeing and lifestyle benefits through our platform