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  • Security Officer
    Security Officer
    16 hours ago
    £13.3 hourly
    Full-time
    Hitchin

    About the Role Apollo Security Division is seeking an approachable, vigilant, and highly empathetic Front of House Security Guard to manage a busy gatehouse in Hitchin. As the first point of contact for the site, you will be responsible for ensuring the safety and security of the premises while delivering exceptional customer service. This is a unique role that requires a high level of emotional intelligence. You will be interacting daily with a diverse range of visitors from around the world, many of whom have varying degrees of English proficiency. Additionally, you will be working closely with the client’s internal staff. A calm, patient, and welcoming temperament is absolutely essential for this position. Key Responsibilities • Access Control & Gatehouse Management: Monitor and authorize the entry and departure of employees, visitors, and delivery vehicles at a high-traffic gatehouse., • Front of House Duties: Act as the welcoming face of the site, communicating effectively with international drivers and visitors who may have limited English., • Compassionate Support: Provide a reassuring, patient, and supportive presence for the client’s staff, maintaining an environment that minimizes stress and anxiety., • Emergency Response: Act as a designated first responder on-site, handling any medical or security emergencies calmly and professionally., • Traffic Marshalling: Assist with the safe movement of vehicles on-site (Banksman training will be provided). Requirements & Qualifications • First Aid Certification: Must hold a valid, recognized First Aid certificate., • Exceptional Temperament: A proven ability to remain calm, patient, and empathetic, particularly when interacting with vulnerable individuals or those with mental health considerations., • Communication Skills: Strong interpersonal skills with the ability to bridge language barriers and communicate clearly and respectfully with people from diverse backgrounds., • Reliability: Highly dependable with excellent time-management skills to adhere to the strict operational roster., • SIA License: A valid SIA license is required for this role. Working Hours Training Schedule: • 05:00 – 14:30 (minimum of 3 days fully paid) Regular Working Pattern: • Monday to Thursday: 14:30 – 00:30, • Friday: 14:30 – 22:30, • Saturday: 12:00 – 16:30, • Sunday: Off Benefits • Professional Development: Fully funded Banksman License training provided upon starting., • Stable Income: Reliable PAYE employment at £13.30 per hour.

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  • Front of House & Client Experience Manager
    Front of House & Client Experience Manager
    2 months ago
    £25000–£30000 yearly
    Part-time
    Baldock

    This isn’t a standard receptionist role. As our Front of House & Client Experience Manager, you’ll be the heartbeat of the clinic — the first face clients see, the person who keeps everything running beautifully, and a key part of how we track and grow the business. You’ll own the entire client journey, support and manage the team day-to-day, and take responsibility for keeping our performance data accurate and up to date. The Role A part-time, front-facing management position covering: • Client experience and front of house, • Bookings, diary management and all client communications, • Team management and day-to-day support, • Performance tracking and reporting, • Sales support and retail, • Day-to-day clinic operations Hours Core hours are as follows: • Monday: 9:30am – 2:30pm, • Tuesday: 2pm – 8pm, • Thursday: 2pm – 8pm, • Friday: 9:30am – 2:30pm Saturday hours — two options are available: Option A — Every other Saturday, 9am – 5pm (approx. 26 hours per week average) • Longer Saturday shift with every alternate weekend off Option B — Every Saturday, 10am – 2pm (approx. 26 hours per week) • Shorter Saturday shift every week Both options result in approximately 26 hours per week. We’re happy to discuss which works best for you. Key Responsibilities Client Experience • Welcoming clients and creating a warm, premium first impression, • Ensuring smooth check-in, check-out and payment, • Handling client queries and concerns professionally, • Maintaining a beautifully presented, calm front of house Bookings & Diary Management • Managing all appointments via phone, WhatsApp, Instagram and our booking system, • Keeping the diary full and well-optimised at all times, • Proactively rebooking clients to maintain treatment consistency, • Filling last-minute gaps and managing cancellations Team Management • Supporting and motivating the team during shifts, • Being the first point of contact for the team when issues arise during the day, • Ensuring the team are on time, prepared and presenting to brand standards, • Feeding back to the Clinic Director on team performance and any concerns Performance Tracking & Reporting • Maintaining and updating clinic spreadsheets — including bookings, retail sales, rebooking rates and membership numbers • Tracking individual and clinic-wide performance against monthly targets, • Producing a simple weekly/monthly summary report for the Clinic Director, • Flagging any drops in performance or areas of concern early Sales & Revenue Support • Confidently recommending treatments, add-ons and upgrades, • Promoting retail products and supporting client education, • Actively promoting and signing up clients to the Skin Club membership, • Helping the team hit monthly performance targets Daily Operations • Handling payments and maintaining accurate client records, • Upholding brand standards in presentation and communication, • Supporting the team during busy periods, • Contributing to social content where possible (photos, stories) What You’re Not Responsible For This is not a therapist or treatment role — you will not be delivering any treatments. You are also not responsible for: • Payroll, staff contracts or rotas, • Stock ordering or supplier management, • Compliance, insurance or backend operations What We’re Looking For • Warm, confident and genuinely loves making people feel welcome, • Highly organised and proactive — you stay one step ahead, • Comfortable working with spreadsheets and tracking data accurately, • A natural people manager — fair, consistent and calm, • A brilliant communicator across phone, WhatsApp, Instagram and in person, • Calm under pressure and comfortable in a fast-paced environment, • Takes real pride in the details that elevate the client experience, • Wants to grow with the business long-term Experience in hospitality, customer service, beauty or a premium client-facing role is highly valued. Salon or clinic reception experience is a bonus — but attitude is everything. Package £30,000 pro-rata Equivalent to £15 per hour PLUS: Retail Commission • 5% commission on personal retail sales Skin Club Membership Bonus • £25 bonus for every Skin Club membership signed up through your recommendation Baldock Monthly Performance Bonus Monthly bonuses based on total Baldock salon turnover: • £25,000 month = £100 bonus, • £28,000 month = £200 bonus, • £30,000 month = £400 bonus Bonuses are reviewed and paid monthly once targets are achieved. 3-Month Review We’ll review the role and package together after 3 months once: • Client rebooking systems are fully embedded, • Diary management and communication processes are running smoothly, • Performance tracking is in place and providing clear data, • Skin Club membership numbers are growing, • We can properly track the impact of the role on salon performance The goal is to build a role where your earnings grow alongside the clinic, and to create a long-term position for you within Belle & Bee.

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