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ABOUT MUSTARD TREE At Mustard Tree, we believe everyone deserves dignity, opportunity, and hope. We work alongside people experiencing poverty, homelessness, and financial hardship, providing practical support, life-changing opportunities, and pathways towards greater stability and independence. Our work addresses both the causes and consequences of poverty. We support people not only in crisis, but as they rebuild confidence, develop skills, improve wellbeing, and take meaningful steps towards a more secure future. ROLE PURPOSE This role provides person-centred employment and progression support to individuals facing barriers to financial wellbeing, including homelessness or risk of homelessness. Working with a managed caseload, this role will support participants to build confidence and employability skills, and progress towards meaningful, sustained employment, further education, or accredited training. The role includes a blend of structured employability support, responsive frontline 121 work combined with corporate partnership skills. This role will work directly with Freedom Trainees and Mustard Tree clients, supporting walk-ins, referrals, and longer-term participants. This role will represent our values through high-quality, compassionate, and professional service delivery. This role combines direct participant support, employability delivery, employer engagement working with the Salford Area Manager. You will work across our Eccles and Little Hulton sites, helping create meaningful opportunities that enable participants’ progression. Key Competencies 1. World Class Welcome and Customer Service · Deliver Work Placement and Employment service across Salford appropriate to participants’ needs, through a welcoming, inclusive, and professional service that reflects a world-class customer experience. · Networking and building relationships in Salford with new and existing corporate partners to deliver work placement opportunities to Freedom Project trainees, attendees to structured courses/clubs, and referrals from partner organisations (JCP and Elevate partners) · Provide tailored, 1:1 employment and skills support, including caseload management, action planning, CV development, job search, and interview preparation. · Adapt support to meet the diverse and complex needs of participants, demonstrating empathy and resilience. · Manage referrals and signposting effectively, ensuring participants access appropriate internal and external services. 1. Proactive in Living and Sharing our Culture, Values and Behaviours · Consistently model Mustard Tree’s values, culture and expected behaviours in all interactions with participants, colleagues and partners. · Promote equality, diversity and inclusion by creating safe, welcoming and respectful environments for everyone by building positive relationships, challenge inappropriate behaviour appropriately, and reflect on feedback to continuously improve practice. · Communicate in an inclusive, accessible and person-centred way, adapting approaches to meet participants needs. · Demonstrate professionalism, integrity and accountability while maintaining boundaries and delivering on commitments. 1. Courage in Problem Solving and Embracing Change to Meet Needs · Identify barriers affecting participant progression and respond to reduce/remove the barriers · Adapt quickly and positively to changing priorities, service demands and participant needs while maintaining high-quality support. · Demonstrate resilience when managing complex situations, setbacks or competing pressures, whilst taking ownership of actions and outcomes · Embrace learning, feedback and change to continuously improve ways of working and support positive participant outcomes 1. Confident in Safeguarding and Incident Management · Manage situations calmly and professionally, maintaining dignity and safety for all. · Follow safeguarding, health and safety, and incident management procedures, escalating concerns appropriately. · Work collaboratively with colleagues, contributing to case discussions and team meetings • Complete and maintain accurate documentation, incident forms, and risk records., • Attend required training, supervision, and reflective practice sessions and keep up to date with relevant legislation and local statutory and voluntary-sector provision. 1. Skilled in Reporting · Monitor progress, record outcomes, and adapt support in response to individual needs, using TreeSalt, case notes, and case studies to evidence impact. • Signpost and refer trainees and participants to appropriate internal services and external agencies, including housing, mental health, benefits, and specialist support., • Track participant outcomes including engagement, training completion, volunteering, work placements, and employment progression to support internal reporting requirements and funder monitoring. 1. Positive Management of Stakeholders, Partners and Supporters • Build and maintain strong working relationships with local employers, job centres, statutory services, charities, and third-sector organisations., • Coordinate referrals and progression pathways into and out of the programme. Establish and maintain pathways into employment, education, training, and volunteering., • Identify, develop, and maintain work placement and progression opportunities with employers and partner organisations., • Match participants to placements aligned with their interests, goals, and support needs., • Ensure placements are structured, safe, and provide meaningful learning and development. Escalate any placement-related issues promptly and collaboratively. General Duties • Work in line with organisational policies, procedures, and values., • Support colleagues and provide cover across services and sites when required., • Take responsibility for professional development and ongoing learning., • Act as a positive ambassador for the organisation internally and externally., • Contribute to environmental responsibility through day-to-day working practices., • Undertake any other duties appropriate to the role as required. What we are looking for. Person Specification Minimum of two years’ frontline experience supporting adults, including vulnerable individuals. - Essential Experience supporting people facing multiple barriers such as poverty, homelessness, unemployment, or housing instability. - Essential Experience of managing varied caseloads and achieving measurable outcomes with participants. - Essential Experience of and/or ability to build and maintain partnerships with external organisations, local businesses or employers. - Essential Understanding of employability pathways, training provision, and labour market opportunities. - Essential Resilient, adaptable, with flexible enthusiastic approach. Able to work on their own initiative as well as contributing effectively as part of a team. - Essential Knowledge and understanding of safeguarding, health and safety, and risk management. - Essential Good interpersonal skills, including verbal and written communication skills. - Essential Degree-level qualification and/or equivalent experience in responsible roles. - Desirable Strong time management and administration skills, with the ability to multitask - Essential Experienced in using IT systems including Microsoft Office, including Outlook, Excel, and Word - Desirable Full UK driving licence and access to a vehicle and willingness and ability to travel regularly across our Salford hubs - Desirable Why Work for Mustard Tree Working at Mustard Tree is more than a job - it’s an opportunity to be part of a community that is changing lives every day. Our Culture • A values-led organisation where compassion, dignity, and respect guide everything we do, • A supportive and collaborative team environment where your voice matters, • A place where lived experience is valued and people are encouraged to bring their whole selves to work, • A strong sense of purpose, with the opportunity to see the real impact of your work What We Offer • A meaningful role where you can make a tangible difference in people’s lives, • Opportunities for learning, development, and progression, including access to training and mentoring, • A flexible and supportive approach to working, with consideration for work-life balance, • 25 days annual leave plus bank holidays (increasing with length of service), with additional bank holidays and a day off for your birthday, • Employer pension contribution, • Access to wellbeing support, including Employee Assistance Programme (EAP) Perkbox We are committed to investing in our people and creating an environment where you can grow, feel supported, and do your best work. How to Apply Please submit your CV and a supporting statement - telling us about your experience and why this role matters to you. This job description is intended as a guide and may evolve as our work continues to grow and respond to the needs of our community.

We are supporting a privately owned Property & Asset Management firm who specialise in portfolios consisting of commercial buildings (mainly offices) who are looking to recruit a Regional Facilities Manager – this role supports their clients and occupiers across Manchester, Birmingham, Leeds, Bristol and Central London. Reporting into the Head of Facilities Management, this role offers the opportunity to be a part of a forward thinking and value enhancing environment, with the opportunity to continually develop your career. Key responsibilities: • Responsible for providing first class facilities management to the buildings within the portfolio., • Proactively manage all site-based documents and update as services and processes change., • Work with the Property Asset Managers to ensure a coordinated approach to management and delivery of projects., • Oversee the implementation and management of lifecycle plans for each management property., • Engage with all stakeholders in the properties (clients, occupiers, suppliers)., • Meet with occupiers regularly to develop good working relationships., • Undertake ad hoc tasks from the Head of FM when needed., • Approve invoiced for services and monitor expenditure., • Draft annual service charge budgets in conjunction with the Property Asset Managers, using the companies template., • Undertake quarterly cost review and liaise with the Property asset Managers to manage agreed budgets., • Ensure proactive management of supplier contacts and attend quarterly supplier review meetings., • Ensure all properties fully comply with Health and Safety and Legislative reviews. Regional Facilities Manager requirements: • Proven Commercial Office Facilities Management experience., • IOSH qualification is essential (NEBOSH is desirable)., • Membership of IWFM or other body., • Excellent client and customer facing skills., • Good understanding of M&E systems and the RICS Code of Practice for Service Charges., • Excellent written and communication skills., • Good knowledge of property management software systems., • Positive attitude to continual development and learning. This role will be based regionally with 3 days on-site either in Manchester, Birmingham or Leeds, 1 day at London Head Office and 1 day working from home, so this will suit someone based either near the Midlands or Manchester from a travel perspective. Salary up to £60,000 per annum, plus benefits and discretionary bonus. If this opportunity is of interest and you have the experience required, please apply directly. Unfortunately we are only able to respond to successful applications.

Location: Hybrid (Home/Head Office) Salary: £50,000 – £59,000 Are you a proactive presales engineer or technical consultant who enjoys translating complex IT requirements into robust, deliverable solutions? If you want to design infrastructure that genuinely improves teaching and learning, and see your solutions make a tangible impact on the education sector, this could be the role for you. About the role As a Solutions Consultant, you will act as the technical bridge between our customers' educational goals and Dataspire’s IT solutions. You will lead technical discovery and design end-to-end solutions covering networks, cloud platforms, security, and devices for small and medium-scale bids. You will work directly with customers and internal teams to ensure your designs are technically sound, commercially viable, and perfectly aligned with education standards. You will be a key voice in customer meetings, working closely with Sales and Implementation to ensure a smooth transition from proposal to live service. Key responsibilities • Lead technical discovery, requirements gathering, and scoping, including site assessments and stakeholder workshops in schools and trusts., • Design end-to-end solutions covering networks, cloud platforms (Microsoft 365/Google Workspace), security, and devices, using Dataspire reference architectures and DfE/NCSC guidance., • Produce high-quality proposal content, including solution overviews, architectures, scope boundaries, and implementation approaches., • Work with Sales and Finance to size, price, and package solutions, balancing commercial constraints with future scalability., • Present solutions to customers in formal meetings, adjusting your language to engage both technical IT Managers and non-technical school leadership., • Collaborate with the Implementation team to validate deliverability, create transition plans, and agree on clear acceptance criteria., • Capture lessons learned from delivered projects, updating our design patterns, templates, and standard offerings. Technologies you'll work with • Networking & Connectivity: Campus and edge networking, Enterprise Wi-Fi, and perimeter security (HPE Aruba, Cisco, Firewalls)., • Platforms & Virtualisation: Windows Server, Hyper-V, VMware, and Apple platform management., • Identity & Cloud: Microsoft 365, Google Workspace, Active Directory, and Azure AD / Entra ID., • Endpoint Management: SCCM, Intune, and Google Endpoint Management., • Security & Safeguarding: Web filtering, safeguarding platforms (DfE/KCSIE compliant), and secure remote access (VPN, RDS)., • Storage & Backup: Enterprise storage (SAN/NAS) and backup platforms like Redstor. What we’re looking for • Experience in an MSP or similar environment, delivering or designing infrastructure (networks, servers/virtualisation, Microsoft 365/Azure, security)., • Strong ability to translate business and educational outcomes into clear technical designs and requirements., • Confidence in customer-facing roles, with a proven ability to run workshops, demos, and solution walkthroughs., • Strong documentation skills: capable of writing clear proposals, assumptions, and scope boundaries., • A collaborative approach: comfortable working alongside Sales and Implementation as part of a "One Team" ethos., • Nice to have: An education background (or experience working in or designing IT solutions for schools or MATs). What matters most is your ability to apply IT best practices to educational environments. About Dataspire Solutions Dataspire is a Manchester-based education IT managed services company, delivering a broad portfolio of services spanning managed IT, cybersecurity, cloud infrastructure, connectivity, and large-scale ICT projects for new school builds and major refurbishments. We have completed more than 120 DfE-funded projects, reflecting our expertise and the depth of our experience in the education sector. We are proud to be a Mental Health at Work Committed organisation and a Disability Confident employer. We are committed to creating a working environment where everyone feels supported, valued, and able to perform at their best. How to Apply If you have the experience, focus, and capability this role demands, we want to hear from you. Please send your CV and a covering note outlining your suitability to careers@dataspire.co.uk. Dataspire is a Mental Health at Work Committed organisation and a Disability Confident employer. We encourage applications from all suitably qualified candidates and are committed to an inclusive recruitment process.

Location: Manchester, hybrid Salary: c.£95,000 + benefits Type: Permanent A global retail and manufacturing organisation is looking for an experienced Application Lead – Commercial (Retail & Commerce) to support a major D365 F&O transformation across EMEA. This role will focus on the wider commercial, retail and commerce domain, covering sales, pricing, order management, customer-facing processes and connected retail / digital commerce applications. You will work closely with regional business stakeholders and global technology teams to ensure D365 F&O and integrated applications operate effectively in real business scenarios. Key responsibilities: · Lead the regional Commercial application stream across D365 F&O · Support sales, pricing, order management, retail / commerce and customer process areas · Work with commercial, retail and customer-facing stakeholders to understand issues and define improvements · Triage problems across business process, data, integrations and systems · Support UAT, releases, adoption and post-go-live stabilisation · Translate business needs into clear requirements for global engineering teams · Work with vendors and ISVs to resolve application and integration issues · Support connected applications across retail, commerce, fulfilment and customer-facing processes Key skills: · Strong D365 F&O commercial, sales, retail, commerce or order management experience · Good understanding of O2C, pricing, order fulfilment, customer and retail / omnichannel processes · Experience working across D365 F&O and integrated retail, e-commerce, POS, WMS or customer platforms · Experience in ERP transformation, implementation or post-go-live support · Strong stakeholder management and communication skills · Consultancy or Microsoft Partner background would be highly relevant · Able to work hybrid in Manchester This is a strong opportunity for a D365 F&O Commercial Consultant, Retail / Commerce Consultant, O2C Stream Lead or Applications Lead looking to move into a global end-user role with real ownership.

About MoneyPlus We provide First Aid for Finances, helping people move from crisis to control. Our debt advice and solutions are clear, personal, and built around lasting outcomes, combining digital convenience with human care. We're a Manchester-based business with a national reach, on a path to become the UK's most trusted digital-first debt advice provider. Our culture is built on trust and respect. When our people feel valued, they pass that on to our customers. Why do we need you? Job Purpose: To provide excellent customer service by giving accurate, compliant, and customer-appropriate assistance and resolving enquiries through the correct processes. The Customer Service Agent manages day-to-day customer contact, delivers right-first-time guidance, maintains high-quality records, and ensures all outcomes align with company policy and regulatory standards. What’s in it for you? We believe our people truly are our greatest asset, that’s why we make sure our MoneyPlus People have the best experience, right from our first interaction all the way through their career with us. There’s way too many to list, but here are a few of the best reasons to join the MoneyPlus team: • Family Friendly – Having a healthy work life balance is important to us. We offer a minimum of 25 days holiday allowance per year., • Social – We value the relationships our employees have with one another, encouraging them to come together. Whether it’s a catch up in our café, a team trip out, or letting their hair down at one of our free annual events., • Doing our bit – We show support in every way we can to our clients, people, and company charity. We have regular fundraising activity, organised by our very own Social and Fundraising Committee., • Wellbeing –We provide a free cashback healthcare plan, as well as discounted gym and fitness deals. We also have a cycle to work scheme to encourage our people to make healthy life changes., • Training – We want our people to be the best. We care about your development, which is why we provide professional training opportunities, so that you can be the best possible you. Visit our website to find out more about our company culture https://moneyplusgroup.com/careers/ Key Responsibilities: Individual: • Manage inbound customer enquiries via telephone, email, and digital channels, providing clear, accurate, and customer-appropriate advice in every interaction., • Resolve routine service queries and complaints at first point of contact wherever possible, following agreed processes and ensuring right-first-time outcomes., • Take ownership of assigned customer cases through to resolution, keeping customers updated in line with service standards., • Capture and maintain accurate and detailed customer records on CRM/internal systems, ensuring all notes, actions, and outcomes are logged correctly and are audit-ready., • Identify when issues fall outside your authority or experience and escalate promptly with full context to the appropriate Advisor/Team Leader., • Communicate customer options, next steps, and required actions in a way that supports understanding and good decision-making., • Meet personal performance targets including quality, productivity, call handling, and resolution KPIs., • Ensure all actions comply with FCA expectations, data protection, and internal policy, including correct handling of vulnerable customers., • Build knowledge of products, services, and processes to continuously improve the advice and support provided to customers. Shared: • Contribute to a supportive team environment, sharing learning and best practice to improve consistency and customer outcomes., • Support cross-team cooperation by providing clear handovers, background, and case notes when customer needs span multiple areas., • Promote a customer-first culture aligned to company values and expected service behaviours., • Actively participate in team briefings, training, and improvement activity to enhance service quality., • Provide constructive feedback on recurring issues, process gaps, or customer insights to help drive service improvements. Compliance and Limits to Authority Compliance • Ensure all customer interactions comply with FCA standards, internal governance, and data protection requirements., • Promote a culture of transparency, fairness, and correct customer outcomes. Limits to Authority • Authorised to resolve standard customer service queries and complaints within agreed, • procedures., • Any non-standard outcomes, high-risk cases, or complaints requiring exceptions must be, • escalated to an Advisor/Team Leader. What skills and experience do we need you to have? Essential • Customer-facing experience (contact centre, retail, hospitality or similar)., • Strong verbal and written communication., • Basic working knowledge of CRM or customer databases., • Understanding of confidentiality and data protection requirements. Desirable • Experience working in regulated financial services., • Exposure to complaint handling or onboarding/KYC processes. Our Values We’re Always Ready • Technical Knowledge: Good understanding of IVA processes, regulatory requirements and compliance standards., • Attention to Detail: Ensures high levels of accuracy and completeness in all case reviews., • Continuous Learning: Keeps knowledge up to date with changes in regulation and internal processes. We Raise the Bar • Quality Focus: Maintains high standards of accuracy and compliance in all outputs., • Accountability: Takes ownership of work and ensures deadlines and expectations are met. We Work as One • Collaboration: Works effectively with colleagues, clients, and stakeholders to achieve shared goals., • Communication: Communicates clearly and professionally, both written and verbal. We Treat People Right • Customer Focus: Provides helpful, accurate support to internal teams and customers., • Professionalism: Maintains a positive, respectful and reliable approach in all interactions., • Supportive Approach: Willing to assist with team workload and contribute to shared success. Are you ready to join us? At MoneyPlus we want to create a work environment that inspires you to excel. Through our combination of support, working as a team and our ambition to be better, we want to help you achieve and create a future with us. Sound good? Apply now!

Hybrid role - Manchester or Slough UK About IRIS Software Group: At IRIS Software Group, we’re dedicated to providing market-leading software solutions that empower businesses and organizations to thrive. Our commitment to innovation, customer success, and excellence has made us one of the UK’s largest private software companies. We support over 100,000 businesses, helping them streamline their operations with cutting-edge technology. The Role: We are looking for a proactive and customer-focused Customer Enablement Executive to join our team. In this role, you will play a key part in ensuring our customers successfully adopt and maximize the value of our software solutions. You will work closely with customers, internal teams, and stakeholders to drive engagement, deliver onboarding support, and enhance overall customer satisfaction. Key Responsibilities: • Develop and execute customer adoption strategies to ensure successful onboarding and continued engagement., • Act as a key point of contact for customers, helping them understand and utilize our software effectively., • Collaborate with internal teams, including Sales, Customer Support, and Product Development, to enhance the customer journey., • Monitor customer usage data and feedback to identify adoption trends and areas for improvement., • Provide proactive support to customers, addressing any concerns and ensuring they receive the best experience., • Work towards improving retention rates and customer satisfaction scores by fostering strong relationships. About You: • Previous experience in a customer adoption, customer success, or similar customer facing role within a SaaS or technology company., • Strong communication and interpersonal skills with the ability to build rapport with customers and stakeholders., • A passion for customer experience and the ability to proactively drive engagement., • Analytical mindset with the ability to interpret customer usage data and recommend improvements., • Ability to work both independently and collaboratively within a team., • Knowledge of IRIS Software Group’s solutions or similar business software is a plus. What We Offer: • A supportive and innovative work environment., • Competitive salary and benefits package., • Opportunities for career growth and professional development., • The chance to make a meaningful impact in a leading software company.

About NewArc NewArc is an end-to-end AI design platform for fashion. Customers use NewArc from early concept exploration and design development through to final product storytelling and presentation. We work with fashion brands, retailers, footwear, accessories, and product development teams. We are looking for someone who can help our prospects and customers understand how to use NewArc in their real design workflow. About the role This is a customer-facing role for someone who understands fashion, design, product development, or creative workflows, and is excited about AI. You will help prepare and run tailored demos, onboard new customers, support proof-of-concept projects, and run office hours with design teams. This is not a sales role. It is a practical role at the intersection of fashion, design, AI, customer success, and workflow consulting. You will work closely with the founder and gradually take over more of the customer-facing workflow. What you will do • Research prospective customers before demos., • Prepare tailored demo plans for different categories, such as fashion, footwear, bags, accessories, or homeware., • Create or prepare demo assets, prompts, workflows, and examples., • Join and eventually run customer demos., • Help customers understand how NewArc can fit into their design process., • Support proof-of-concept projects., • Run discovery calls, onboarding sessions, office hours, and review workshops., • Answer customer questions and help them get better results from the platform., • Monitor customer usage and spot adoption risks or expansion opportunities., • Turn repeated customer questions into reusable guides, workflows, and demo materials., • Share customer feedback with the product team. What we are looking for You may be a good fit if you have experience in one or more of these areas: • Fashion design, • Product development, • Accessories, footwear, bags, apparel, or homeware, • Fashion technology, • Design operations, • Creative workflow consulting, • Customer success or onboarding for creative/fashion software, • PLM, CLO3D, Browzwear, or similar tools What matters most We are looking for someone who is: • Visually sharp and able to judge whether an image looks good, realistic, and relevant, • Comfortable speaking with designers, design leads, and product teams, • Organised and reliable, • Good at preparing before customer calls, • Clear in writing and follow-up, • Practical and hands-on, • Able to explain software in simple language, • Interested in how fashion teams actually work, • Comfortable working in a startup environment What success looks like After the first few months, you should be able to: • Prepare a tailored demo for a new prospect with limited support, • Understand a customer’s design workflow and suggest relevant NewArc use cases, • Run onboarding or office hours calls confidently, • Help customers get better results from the platform, • Keep proof-of-concept projects organised and moving forward Nice to have • Experience working with fashion brands or retailers., • Experience training teams or running workshops., • Experience with AI image tools., • Experience in SaaS, customer success, pre-sales, or implementation., • Experience working remotely with customers across different time zones. Working style This is a remote role, but strong overlap with UK working hours is important. Some calls may be with customers in the US, so occasional later calls may be required. Probation The role includes a 3-month probation period. During this time, we will assess role fit, customer-facing ability, product understanding, organisation, and ability to take ownership of demos, onboarding, and proof-of-concept support. How to apply Please send: • Your CV, • A short note explaining why this role is interesting to you, • Any relevant examples of fashion, design, customer-facing, training, or technology work you have done

Position in our Manchester office. Salary: £60,000+ At Prospa, we’ve spent the last five years developing a high-performing team of e-commerce experts. With 40+ DTC brands in our client base, our mission is to drive growth and profitability for 7 and 8-figure e-commerce brands through creative, profit-focused marketing. Why Prospa? We’ve built three core fulfilment teams; Paid Social, Paid Search, and Retention to drive growth from every angle. Ecommerce strategy is now central to how we approach brand growth, and this role sits at the heart of that mission. As a Growth Strategist, you’ll play a pivotal role in shaping the future of our agency. You’ll help establish the ecommerce strategy function, develop high-performing processes, and support our brands with top level strategy. This is a rare opportunity to create, grow, and support a team within a rapidly expanding agency. Prospa has quickly grown into a team of 30+ based across 2 offices in London and Manchester. We offer hybrid working (2 days from home), a vibrant office culture, and regular team events. Training and development are central to who we are and we invest heavily in structured programmes designed to support your growth. We’re looking for an A-player who’s ready to take ownership of our strategic output, push performance forward, and work closely with our leadership team to shape the direction of our capabilities. Responsibilities • Own day-to-day growth strategy for a portfolio of clients, translating high-level commercial goals into clear, actionable plans across acquisition, retention, and conversion., • Support the creation and upkeep of performance forecasts, including channel-level KPIs, budget guidance, and growth targets to inform execution and prioritisation., • Build medium to long-term growth roadmaps for clients, outlining key initiatives, experiments, and improvements required to unlock sustainable revenue growth., • Monitor and analyse core performance metrics such as revenue, MER, CAC, AOV, and contribution margin, flagging risks and opportunities and recommending corrective actions., • Contribute to monthly and quarterly business reviews by turning performance data into insights and clearly articulated strategic recommendations., • Work closely with delivery teams (Paid Social, Creative, Retention and Paid Search) to ensure execution aligns with the agreed strategy, timelines, and commercial objectives., • Provide strategic input across the wider eCommerce ecosystem, including site performance, merchandising, customer journey optimisation, and data accuracy., • Act as a key client contact on growth strategy, maintaining clear and proactive communication via Slack, email, and Google Meets., • Build and deliver performance summaries and strategic updates that clearly explain results, learnings, and next steps in a commercially grounded way., • Over time, support and collaborate with more junior team members through guidance and feedback, without full people-management responsibility. Skills & Experience • 3–5 years’ experience in an eCommerce growth, strategy, or performance role, ideally within a DTC brand or performance-focused agency., • Demonstrated experience working with revenue, MER, CAC, or profitability targets and contributing to profitable growth., • Experience supporting forecasts, budgets, and KPI frameworks used to guide marketing and commercial decisions., • Strong understanding of the eCommerce growth funnel, including acquisition (paid social, paid search), retention (email/SMS, CRM), CRO, and analytics., • Hands-on experience with Shopify and analytics platforms such as GA4, Triple Whale, or similar reporting tools., • Experience contributing to structured planning cycles such as monthly reviews and quarterly planning., • Client-facing experience, comfortable discussing performance, insights, and recommendations with stakeholders. Core Skills • Commercial awareness: Strong grasp of unit economics and performance trade-offs, with the ability to think beyond top-line revenue., • Strategic mindset: Able to connect data, performance trends, and commercial goals into a clear strategic direction., • Analytical strength: Confidence working with data to identify insights and translate them into practical, testable actions., • Clear communication: Able to explain complex performance topics simply and align multiple stakeholders around priorities., • Organisation & prioritisation: Comfortable managing multiple clients or workstreams while keeping momentum on strategic initiatives., • Collaboration: Works effectively with cross-functional teams and supports the development of junior teammates without formal leadership responsibility. Benefits • Join a company that has achieved approximately 100% year-on-year growth since 2020., • Benefit from a 7.5% annual bonus scheme, linked to company and team performance., • Annual pay reviews, supported by quarterly performance evaluations and structured progression plans., • Enjoy 25 days of annual leave, plus Bank Holidays and your birthday off., • Begin with a clear and structured employee progression roadmap designed to support your development from day one., • Participate in quarterly performance reviews to track and enhance both technical and interpersonal skills., • Access monthly internal e-commerce training and quarterly partner training with platforms such as Shopify, Triple Whale, Store Hero, and Recharge., • Work in a hybrid model, with 3 days in the office and 2 days from home, offering flexibility and collaboration., • Collaborate directly with exciting and rapidly growing DTC brands in the Fashion, Beauty, Wellness, and Subscription sectors., • Be part of a forward-thinking company culture, supported by a modern office environment with free parking., • Utilise an annual industry event budget to further your expertise and stay ahead in the e-commerce field., • Join a team of experienced industry professionals and develop alongside them in a dynamic, growth-focused environment., • Free Drinks and Snacks: We offer free coffee, or healthy snacks at the office.

Global Process Owner – Field Operations South Manchester (3 days onsite ) £90,000 - £100,000 + package My client, a large-scale PE-backed services organisation, is undergoing significant operational transformation and is looking for someone to take ownership of complex field service journeys across a large, multi-service environment. This role focuses on improving how operational services are delivered in the field across activities such as audits, compliance visits, advisory services and customer-facing operational teams. This is not a traditional project management role. The successful person will own operational journeys end-to-end, remove bottlenecks, improve service performance and drive standardisation across fragmented processes. Backgrounds of interest include: • field operations, • service delivery, • workforce planning and scheduling, • operational excellence, • customer journeys, • multi-site operations You will typically have experience: • owning operational processes end-to-end, • improving service performance and operational KPIs, • driving operational change within complex organisations, • leading cross-functional operational improvements, • simplifying fragmented operational workflows, • improving adoption across operational teams Experience with CRM, workflow systems or enterprise platforms is beneficial but operational ownership is more important. Hybrid working with 3 days per week onsite in south Manchester.

Applications Engineer – Electrical & High Voltage Location: Manchester Type: Permanent Salary: Competitive + benefits SRG are currently recruiting for an Electrical/ Applications Engineer who combines strong technical fundamentals with the confidence to work directly with customers. This role blends high‑voltage electrical engineering, testing programme design, data analysis and client-facing commercial interaction. Key responsibilities: • Design and develop electrical test programmes for high‑voltage and high‑energy systems, • Support and oversee testing activities within a high‑voltage / high‑energy test environment, • Apply strong mathematical and analytical skills to interpret results and validate electrical performance, • Use spreadsheets extensively for calculations, modelling, analysis and reporting, • Act as a technical point of contact for customers, discussing requirements, applications and testing outcomes, • Provide electrical technical support to clients, helping diagnose issues and recommend suitable solutions, • Work closely with internal commercial and engineering teams, providing technical input and design sign‑off, • Contribute to the development and improvement of electrical designs and testing methodologies. About you: • Degree-qualified in Electrical Engineering (or equivalent), • Strong understanding of high‑voltage electrical systems and power engineering principles, • Comfortable with maths-heavy work and data-driven problem solving, • Confident user of spreadsheets for engineering analysis, • Personable and professional, with the ability to communicate technical concepts clearly to clients, • Commercially aware and comfortable balancing customer needs with sound engineering judgement, • Organised, detail-focused and capable of taking ownership of technical work. If interested, please apply or contact Julia for more information: Julia.mccabe@srgtalent.com 0161 667 1803

Project Manager As a Project Manager at Codethink you will be working with world-class organisations across industries such as electronics, finance, medical and automotive. You’ll have a leading role in ensuring projects are managed from the start through to successful completion, within the agreed budget and client specifications. Key responsibilities include: • Supporting the sales process, through managing the engineering and project delivery input for bids, • Managing the delivery of multiple simultaneous customer projects, often highly complex technical projects, both client facing and internal investments, • Being a proactive member of account management teams with a view to maintaining/increasing sales within a client account, • Collaborating with Codethink colleagues, to nurture and effectively manage client relationships, • Building effective project teams, • Management of engineers on the project, • Management of project budgets, • Creation and management of project plans, risk logs, change requests and logs, dependency logs, • Working closely with the technical teams and leads What are we looking for: • A sociable and confident individual, with the ability to deal with all kinds of people, • Someone capable of dealing with pressure, uncertainty and deadlines, • The ability to demonstrate both willingness and ability to grasp new technical concepts, • A self starter, well organised with a practical approach, capable of adapting to different demands from week to week, • Excellent communication skills, both verbally and in writing, • At least 3 years experience in software project management An ideal candidate will have demonstrable experience in some or all of the following: • Managing the successful delivery of technical software projects, • Working within the SDLC, or possessing a good understanding of this, • Managing project budgets, • Managing teams and individuals What you can expect from us • Competitive salary with annual salary reviews, • Personal budget of up to £2,500 per year for training and conferences, • Regular performance reviews to support your continued professional development, • Flexible approach to working, • 25 days of holiday plus the statutory bank holidays, • Supportive working environment and culture, • Desirable office location in Manchester City centre, • Casual dress code, • Company fun days and social events, • Free snacks, fruit, tea and coffee, • Opportunities to travel and do great work for our global customers If you think this could be for you and you're looking for a career at the cutting edge of technology development, we'd really like to hear from you. Please send your CV and a cover letter to jobs@codethink.co.uk

Customer Success Manager Manchester or Slough (Hybrid 2 days a week in office) Competitive + Commission Permanent full time We are looking for an experienced Customer Success Manager to join IRIS Software Group, supporting our market-leading HCM software portfolio. As a CSM, you will act as a trusted advisor to our key customers and strategic service partners, helping them maximise value from their IRIS solutions throughout the entire customer lifecycle. You will play a critical role in onboarding, adoption, retention, and growth, ensuring our customers achieve meaningful outcomes and long-term success. Working within the Customer Success Department, you will collaborate closely with Customer Operations, Sales, Channel teams, and senior leadership to deliver exceptional customer experiences for our most valuable accounts. Key Responsibilities • Manage a portfolio of VIP customers, overseeing all products and solutions across each customer’s IRIS HCM software portfolio, typically supporting customers with annual spend in excess of £50,000., • Develop strong, trusted-advisor relationships with customers and strategic partners, including senior stakeholders, to understand their goals and guide them towards successful outcomes., • Act as the primary point of contact for customers, strategically managing day-to-day communication, coordinating IRIS resources, and owning issue resolution and escalations., • Oversee the end-to-end customer journey, including onboarding, implementation, Go Live Reviews, adoption, and ongoing optimisation to ensure rapid time to value., • Drive product adoption, customer satisfaction, retention, renewals, expansion, and advocacy by aligning IRIS solutions to customer needs., • Maintain a deep and continually developing understanding of IRIS products, services, and roadmaps, advising customers on the most relevant features and best practices., • Create, maintain, and deliver Customer Success Plans for each customer and partner, using Customer Tracker dashboards and Gainsight to monitor customer health, create Calls to Action, and manage risk., • Deliver Quarterly Business Reviews (QBRs) in collaboration with Account and Channel Managers to review performance, value delivered, and future opportunities., • Review adherence to operational SLAs and ensure appropriate success plans are in place to address any areas of non-compliance., • Act as the voice of the customer, providing structured feedback to internal teams to improve products, services, and the overall customer experience., • Support NPS and customer survey processes, ensuring customers are aware of and engaged with feedback initiatives., • Maintain a strong understanding of customer contracts, subscriptions, and terms and conditions to maximise value for both the customer and IRIS., • Identify upsell and cross-sell opportunities and contribute to lead generation in partnership with Sales and Channel teams., • Deliver Customer Success KPIs, including time to value, retention, lifetime value (LTV), and growth. Experience & Qualifications Essential • 4+ years’ experience in Customer Success, Account Management, or a similar customer-facing role, • Proven ability to manage multiple strategic customers concurrently, • Strong project management and organisational skills, • Excellent relationship-building capabilities, including at senior stakeholder level, • Strong verbal and written communication skills, including presentations, • Ability to prioritise effectively in a fast-paced environment, • High attention to detail and strong problem-solving skills, • Resilience and adaptability when facing challenges, • Self-starter who can work independently while contributing to a team Desirable • Experience with SaaS, • Familiarity with customer success platforms such as Gainsight, • Strong product knowledge or the ability to learn complex solutions quickly Why join IRIS Software Group? • Join one of the leaders in UK software at an exciting stage of growth with clear cut progression paths., • Work for a certified Great Place to Work in every country we operate in., • Join an inclusive environment where your ideas and experience can shape processes. INDMED

Customer Service Manager | Manchester (on‑site) | £30,000 - £35,000 My client, a well‑established luxury brand is looking for a Customer Service Manager to join their team in Manchester City centre. This is a hands‑on leadership role where you will oversee day‑to‑day operations, lead a small team, and ensure an exceptional customer experience at all times. Role and Responsibilities: • Lead the Centre team to deliver consistently high customer service standards, • Build strong relationships with clients and ensure their needs are met, • Oversee day‑to‑day building operations, ensuring the Centre is always well‑presented, safe and running smoothly, • Manage customer renewals and support retention across the Centre, • Conduct tours for prospective clients and promote the Centre effectively, • Support team development through regular coaching and performance management, • Ensure compliance with all operational and health & safety procedures Essential Skills: • Experience in a customer‑facing, commercial environment, • Previous team leadership or management experience, • Strong communication and relationship‑building skills, • Highly organised with strong attention to detail, • Confident, proactive and able to remain calm under pressure, • Good IT skills and the ability to manage multiple priorities Package: • £30,000 - £35,000 salary, • 25 days holiday, • Company benefits, • Opportunities for training and development

🎨 UX Designer / Front-End Developer 📍 Remote-first (UK) | Preference for candidates able to attend Manchester office occasionally 💼 Permanent 💰 £65,000–£80,000 + benefits We’re partnering with a growing cybersecurity technology company that is building advanced analytics and digital trust platforms used by global enterprise customers across the UK and US. They’re looking for a UX Designer / Front-End Developer to help shape and build customer-facing experiences across a modern SaaS platform. This is a hybrid design and engineering role where you’ll have genuine ownership over product experience, interface design and front-end implementation. You’ll work closely with Product, Engineering and customers to turn complex technical capabilities into intuitive, accessible and commercially impactful user experiences. 🔹 What you’ll be doing: • Leading UX and interface design across multiple platform areas, • Designing dashboards, workflows and analytics experiences, • Building and maintaining modern front-end applications and reusable UI components, • Collaborating closely with Product Managers and Engineering teams, • Improving usability, accessibility and visual consistency across the platform, • Translating customer and stakeholder feedback into practical design solutions 🔹 What they’re looking for: • Experience designing UX/product experiences for SaaS or enterprise platforms, • Strong portfolio showcasing both design and front-end development work, • Experience with modern frameworks such as React, Vue or similar, • Proficiency with Figma, Adobe XD, Sketch or equivalent design tools, • Strong understanding of responsive design and accessibility best practices, • Experience working with APIs, Git and engineering teams, • Strong communication, collaboration and problem-solving skills, • A user-first mindset with strong attention to detail 🔹 What’s on offer: ✅ £65k–£80k salary ✅ Remote-first working environment ✅ Flexible working culture ✅ Private medical insurance ✅ Enhanced pension contribution ✅ Life assurance ✅ 25 days holiday + birthday off ✅ Learning & development budget ✅ Career progression opportunities within a scaling tech business ✅ Regular social events and collaborative team culture This is an opportunity to have a direct impact on the user experience of a sophisticated cybersecurity platform while working in a collaborative, fast-moving environment.

We are currently recruiting for our client who are recruiting a Supply Chain Manager to support the Head of Supply Chain ith end to end supply chain processes across a complex and fast moving operation. Key Responsibilities include • Customer Relationship Management: Build and sustain strong relationships with customers by managing supply chain queries and delivering exceptional support., • Customer Engagement: Act as the primary point of contact for key customers on supply chain matters, ensuring clear communication and representing Park our client professionally., • Customer Facing: Represent the business directly with customers on all supply-related matters, providing timely updates and solutions to maintain service excellence., • Operational Support: Assist in managing day-to-day supply chain operations, including material planning, scheduling, and stock control., • Team Leadership: Supervise and develop supply chain coordinators/planners, ensuring high performance and engagement., • Inventory Control: Monitor stock levels and implement strategies to reduce waste., • Continuous Improvement: Identify and implement process improvements to enhance efficiency and reduce costs., • Data Analysis & Reporting: Prepare and analyse supply chain KPIs, providing insights and recommendations to senior management., • Compliance: Ensure adherence to food safety standards, company policies, and relevant legislation., • Deputize: Act as second in command for the head of Supply Chain in their absence To be considered for this role you must have been operating within a leadership role previoulsy, have a strong planning background and have orked in FMCG ideally food and be able to bring a breadth of experience to my client. In return my client off a competitive package, excellent working environment with the ability to progress due to the fast growing nature of the business Please contact me for a confidential discussion

Ready to launch your career in sales and marketing? Love working with people and thrive in fast-paced environments? We’re an events-based sales and marketing company known for creating high-energy campaigns that connect top brands with real customers. We’re looking for ambitious, outgoing individuals to join us as Sales & Marketing Assistants — no experience necessary, just great people skills and a drive to succeed. Based in Manchester City Centre, we’re proud to be known for our fast-paced environment, strong team culture, and commitment to developing future leaders in the industry. We invest heavily in our people, providing full training, mentorship, and clear career progression from entry-level to leadership roles. What You’ll Be Doing: As an Events Sales Assistant, you’ll be involved in exciting live events, interacting with customers, and gaining hands-on experience in sales and client engagement. • Representing brands at live events, retail promotions, and pop-up campaigns, • Engaging with customers face-to-face and providing product/service info, • Building positive brand awareness and customer rapport, • Working toward daily and weekly sales goals, • Supporting event setup, team coordination, and on-site logistics, • Sharing insights with the team to improve results What We’re Looking For: • A confident communicator with a positive attitude, • Strong work ethic and team player mentality, • Comfortable in customer-facing roles (retail, hospitality, or events experience is a bonus but not required), • Willingness to learn, adapt, and grow, • A recent graduate or someone starting their career, looking to gain valuable full-time experience What We Offer: • Full training — no experience needed, • Competitive base pay with uncapped bonus structure, • Clear progression path into senior roles, team leadership & more, • Travel opportunities (optional), • Fun, inclusive team culture with regular team outings and incentives Please Note: This is a FULL TIME - IMMEDIATE START position. If you’re looking to kick-start your career in a fast-paced, fun, and dynamic environment, we’d love to hear from you. Apply Now!

Product Manager (x2) Manchester (Hybrid) £55k-£65k We’re partnering with a fast-growing Manchester business that is rebuilding its product and technology capability from the ground up and hiring a Product Manager to lead one of its core product squads. You’ll join a cross-functional squad responsible for customer-facing digital products used by millions of members across retail, rewards, and ecommerce-style experiences. The business is investing heavily in product, engineering, AI tooling, and internal capability building, creating a real opportunity to shape product culture, delivery standards, and customer experience from an early stage. The role You’ll own one of the UK product squads end-to-end, partnering closely with the Tech Lead and UX Designer while working directly with the CTO and wider business. This is a delivery-first product environment. Discovery matters but shipping matters more. They want someone who can move quickly, make pragmatic decisions, run smart experiments, and measure success by what happens in production. What you’ll be doing • Owning the squad roadmap, backlog, priorities, and quarterly outcomes, • Shipping meaningful product improvements every sprint, with a strong focus on measurable customer and commercial impact, • Driving experimentation across activation, conversion, engagement, and retention metrics, • Working closely with Engineering, UX, Data, Marketing, CRM, and Commercial teams to ensure releases land effectively, • Partnering with the Tech Lead to make sensible trade-offs around scope, speed, sequencing, and quality, • Use AI tooling to accelerate research, analysis, prototyping, and delivery workflows, • Providing clear communication into leadership around progress, blockers, risks, and priorities, • Contributing to the wider product practice as the company builds out multiple product squads What they’re looking for • 4+ years’ experience in Product Management with a track record of shipping products and improving measurable outcomes, • A highly delivery-oriented mindset with experience working in fast-moving product teams, • Strong understanding of growth, funnels, experimentation, and A/B testing principles, • Commercial awareness and an ability to prioritise based on business impact, • Interest or experience using AI tooling within product workflows, • Experience within consumer-facing or transactional digital products, • Strong communication skills with a low-ego, collaborative approach Nice to have • Background in retail, loyalty, fintech, marketplaces, or ecommerce environments, • Mobile app product experience, • Experience with analytics, experimentation, and personalisation platforms such as GA4, Firebase, FullStory, AB Tasty, or Bloomreach, • Exposure to OKR frameworks, Azure DevOps, or Jira What will you get out of it? You’ll be joining during a major period of product and tech transformation, with the chance to: • Help shape a modern product culture focused on ownership, pace, experimentation, and outcomes, • Work directly with senior leadership and influence product direction from an early stage, • Direct access to leadership within a business investing heavily in its future product capability Alongside a strong overall package, you’ll receive a salary somewhere between £55,000 - £65,000, bonus scheme, private healthcare, pension, hybrid working and discounted products and services. Get in touch for more information!

Who We Are Magnit is the evolution of work. Serving hundreds of the world’s most recognizable brands for the past 30+ years, Magnit offers the industry’s first holistic platform for the modern workforce. Magnit’s integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients’ success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization’s contingent workforce management, talent strategy and broader organization goals. At Magnit, you’ll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe. About the Role Magnit’s direct sourcing solution called Magnit Direct Source, utilises cutting edge AI technology and best-in-class curation services to match candidates from private talent pools to open positions. The Talent Sourcing Partner (TSP) is a client-facing role that engages regularly with client hiring managers to deliver the services outlined in Magnit’s Scope of Work. As a business partner, the TSP regularly leads direct sourcing initiatives with representatives of the client and our internal client program team. The TSP works under the direction of a Direct Sourcing Manager to ensure candidates from talent communities associated with our clients are curated through the contingent hiring process. TSPs will consult with client stakeholders to enable talent curation strategies and campaigns in order to ensure labour sourcing goals are met. TSPs will demonstrate creative solutioning, data driven decision making, and a “people first” approach to achieving program Fsuccess. TSPs will fulfill high levels of customer satisfaction while adhering to client’s culture, expectations, and code of conduct. What You Will Do Magnit Direct Source engagements may vary depending on the client demand. In all cases, the TSP is viewed as a Business Partner who provides ongoing consultation to ensure an optimal execution of agreed upon scope. • Responsible for the day to day delivery of Magnit Direct Source services to the client, • Oversee and manage the fulfillment of contingent worker requisitions using our VMS and Direct Source technologies, • Validate new openings, review matched candidates, submit best matches to hiring managers, communicate with and guide candidates through the process, facilitate manager decision making, extend offers, and support with onboarding where applicable, • Engage with hiring managers during intake meetings to educate them on Direct Source, qualify their open position, share hiring strategies based on market intelligence and outline the Direct Source processes, • Strong collaboration with the Magnit onsite Managed Services Program Team (MSP) to ensure partnership in driving and growing Direct Source within the client and, alignment on processes to optimise success, • Facilitate weekly requisition review meetings with the MSP team to gain status updates, obtain feedback on in process candidates, and prioritisation of role focus, • Develop and deploy strategies to attract candidates to the talent pool, ensure worker information is up to date and that the appropriate skill sets are present to meet client needs, • Participate in and deliver monthly governance reporting and quarterly business reviews with the client leadership group to update on delivery, cost savings, direct sourcing strategies, and talent pool development, • Simultaneously manage multiple technologies, and support multiple clients & internal stakeholder partners, • Actively ensure optimal communication between hiring managers and candidates to yield timely and effective fulfillment, • Identify any process inefficiencies and provide recommendations on how to improve, • Generate and analyse all required weekly reports to both client and Magnit on a timely basis What You Will Need • 3+ years of experience working in a relevant area such as staffing industry operations, HR/recruiting/sourcing, • Direct sourcing experience within the financial services sector would be preferrable, • 3+ years’ experience with HR databases, Recruitment databases. Experience with direct source technology is a plus, • Demonstratable skill in establishing and executing sourcing strategies & plans, • Proven ability to partner with key stakeholders to design and implement candidate sourcing strategies, • Understanding of a candidate funnel, and the activity that is needed to drive quality into the top of the funnel to maximize bottom funnel results, • Some experience sourcing for an organization with a focus on cultivating a diverse workforce, • Strong communication and relationship building skills, with a “People first approach” What Magnit will Offer You At Magnit, you’ll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. You’ll work with passionate colleagues who collaborate and deliver. Magnit offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails! Magnit will offer you a competitive benefits package, including a great PTO package, medical, dental, and vision coverage, retirement planning, as well as discounts and perks for tickets, travel, merchandise and more! Magnit encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community! If this role isn’t for you Stay in touch, we will let you know when we have new positions on the team. To see a complete list of our open career opportunities please visit https://magnitglobal.com/us/en/company/careers.html To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion. As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all.

Who we are: ALTEN, an engineering and technology consultancy, We are a leading Engineering and IT consultancy operating across 30 countries, making waves in all sectors: Aeronautics, Space, Defence, Security and naval, Automotive, Rail and mobility, Energy and environment, Life Sciences and health, Industrial Equipment and electronics, Telecoms, Banking, Finance & Insurance, Retail, Services & Medias, Public Services & Government. With a team of passionate, diligent, and agile engineers, we are united by a common purpose: building tomorrow’s world today. Day by day, we support our customers' development strategies as well as their technological and sustainability transformation. Job Purpose: To provide front-of-house and office support by managing reception operations, maintaining secure access and visitor tracking procedures, and supporting the smooth day-to-day running of the office environment. Working hours: Monday to Thursday 08:30am – 3pm. FTC - 12 months Occasionally, additional hours after 3:00pm and occasional Friday cover may be required to meet business needs, therefore flexibility is essential. Receptionist - Key Responsibilities • Welcome visitors, clients, employees, and contractors in a professional and friendly manner., • Manage access to the third-floor office by monitoring and answering the door., • Act as the main point of contact for office-related queries and provide day-to-day support to staff and stakeholders., • Liaise with contractors and suppliers, including cleaners, maintenance teams, building management, and service providers., • Maintain a clean, tidy, and professional reception and office environment., • Ensure noticeboards and office documentation are organised and up to date., • Monitor and replenish office supplies, stationery, kitchen items, and other consumables., • Support general office housekeeping, including maintaining communal areas, cupboards, storage spaces, and ensuring clear desk policies are followed., • Raise and monitor maintenance and repair requests to ensure issues are resolved promptly., • Identify and suggest improvements to enhance the office environment and workplace experience., • Maintain and refill the coffee machine and ensure the communal kitchen remains clean, stocked, and well presented., • Manage visitor procedures, including visitor logs, badge and lanyard control, and notifying hosts of arrivals in line with company processes., • Prepare meeting rooms when required and ensure they remain clean, tidy, and ready for use., • Provide general administrative support, including scanning, printing, updating trackers, and maintaining data logs., • Follow company and Health & Safety policies, including carrying out daily visual office checks, and ensuring required H&S information is displayed., • Report incidents and facilities-related issues to the Facilities Manager and through the internal ticketing system., • Manage deliveries, collections, catering orders, and dispatch requests., • Coordinate IT parcel collections and deliveries, including maintaining delivery records and dispatching items to the IT department., • Manage office fruit basket collections and arrange the return of empty baskets to suppliers., • Please note that this role may occasionally require the successful candidate to assist with tasks outside of the standard duties listed above, in line with business needs and where reasonable. Flexibility and a willingness to support the wider team are important aspects of the role. Skills & Experience • GCSE qualifications (minimum requirement), • Proficient in Microsoft 365 (Word, Excel, Outlook, Teams), • Competent in data entry with strong attention to accuracy and detail, • Previous experience in a customer service role or similar client-facing position, • Proven ability to manage visitor logs, room bookings, and administrative records, • Strong verbal communication skills for face-to-face interactions with visitors and colleagues, • Clear and professional written communication, including handling emails and correspondence, • Excellent organisational skills with the ability to prioritise and manage multiple tasks simultaneously What we offer: By joining us you can expect: • Autonomy to develop and grow your skills and experience., • Be part of exciting project work that is making a difference in society., • Strong, inspiring and thought-provoking leadership., • A supportive and collaborative environment., • Competitive basic salary accompanied by an attractive bonus based on your performance. As well as this, we offer: • Company benefits including Private Medical Healthcare, Life Insurance and Travel Insurance., • Pension scheme with company contributions up to 6%., • Working Conditions: 2-3 days a week in Central London head office., • Wellness 24/7 Confidential employee assistance programe., • Social – Breakfast Tuesdays, Thirsty Thursdays and Pizza on the last Thursday of each month. Any doubts? Studies have shown that some groups of people are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we are looking for. As an equal-opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

Please note that we are unable to offer visa sponsorship for this position. What you'll do As a Junior Technical Consultant, your role is to design, configure, and implement Planisware solutions for client organisations. Collaborating with a team, you’ll engage frequently with clients to understand their internal processes and organisational needs. As you develop your expertise, you'll take on more responsibility for key parts of the implementation. You'll leverage your growing knowledge and experience with Planisware to translate business requirements into detailed system designs, followed by the delivery of a functional, high-quality Planisware solution. As a Junior Technical Consultant: • You will be part of a project team, learning directly from experienced consultants and participating in key meetings. You will be assigned an individual mentor, who will help you as you progress in your career with Planisware., • You will configure, test, deploy, and provide support for Planisware. implementations. This includes being involved in building requirements, designing, carrying out configuration, analysing and optimising data load, developing reports, and supporting user acceptance testing and training., • You will become deeply familiar with the business needs and processes of clients. As you become more skilled at understanding business needs and applying Planisware capabilities, you will be able to propose solutions that both meet requirements and facilitate the client's long-term success., • You may be required to perform other related duties as appropriate to meet the ongoing needs of the organisation. What is expected from you • Degree level qualification or equivalent., • Experience in a customer-facing role., • Computer programming experience (object-oriented preferred) or similar experience that demonstrates good problem solving, logical reasoning, and understanding of relational systems., • Willing to travel (UK & International)., • Self-starter, working under own initiative, efficient multi-tasker, and team player., • Able to communicate with senior technical and managerial levels within customer organisations., • Able to challenge and influence requirements., • Ability to quickly build rapport and good working relationships with stakeholders., • Attention to detail., • Highly disciplined at following technical procedures and processes., • Strong written and oral communication skills. Preferred • Accredited Project Management qualification., • Interest in Pharmaceutical/Biotech/NPD industries., • Previous experience in software implementation., • Knowledge of portfolio and/or project management., • Knowledge or experience in potential AI implementations. Benefits You will be eligible to join other non-contractual benefits during your employment of: • Enhanced pension contribution (after 3 months) – operated through a salary sacrifice scheme: The minimum contribution from both you and Planisware is 5% of your base salary. After 2 years of service, Planisware will match your contribution up to a maximum of 10% of base salary. • Car parking allowance in MediaCityUK - to be discussed based on time in the office, • Travel insurance for all business travel, • Company kick off trip and regular social events, • Access to weekly French lessons, • Health Insurance available after 2 years service., • Private dental/vision insurance alongside health cash plan available after 2 years service, • Life and critical illness insurance available after 2 years service, • Income protection insurance available from the April following your first full year of employment and once you have successfully passed your probation period., • Cycle to Work Scheme available after 2 years service Working Patterns • Employees are required to work on-site at the MediaCityUK office Manchester during the first year of employment., • Employees are offered a hybrid working model, allowing them to split time between the office and remote work, following one year of employment. Please note that we are unable to offer visa sponsorship for this position.

Technical Contract Support – Manchester - 3-4 Months Temporary (Immediate Start)\n\nLocation: Manchester\n\nHourly Pay Rate: £19.53p/h via Umbrella\n\nHours of Work: Monday - Friday 8am-5pm\n\nA World Leading Service provider who operates on an international scale is looking for a Technical Contract Support based in Manchester area working for the large corporate building. This role is with the hours of Mon-Fri 8am-5pm so the successful candidate will have to be available immediately and must have experience in working within the FM side dealing with invoices and raising POs, plus come from a M&E background.\n\nKey responsibilities:\n\n Managing compliance, ensuring up-to-date and any remedial works are undertaken.\n\n Monthly, quarterly, and yearly reporting, including run and review WIP reports.\n\n Ensure Engineers PPM’s and paperwork is up to date. •\n\n Inbound/outbound telephone duties.\n\n Assist the Contract Manager with CAFM system as key user, including PPM records, reactive works, and reporting.\n\n Raise purchase requisitions/orders in line with agreed parameters/assist with invoicing.\n\n Arrange call outs, maintenance visits, delivery of materials and extra works within contracted SLA’s.\n\n Other Ad-hoc administration duties as require.\n\nKey Requirements:\n\n Understanding of the FM / M&E background\n\n Experience in a similar Contract Support role with a busy Facilities Management business (2 years min).\n\n Customer facing/interaction experience - Regular client interaction.\n\n CAFM system experience\n\n Plan and manage own workload.\n\n Ability to work as part of a team.\n\n * Microsoft Office365 experience (Word, Excel, Outlook etc).\n\nIf this role is of interest to you then please do apply for the role below

Business Development Executive\nLocation: Manchester (Hybrid – 3 days in office)\nContract: Permanent, Full-Time\nSalary: £40,000 to £45,000 + Quarterly Commission + Car Allowance\nOur client is a well-established and highly regarded specialist analytical laboratory, recognised as a market leader in their niche testing services across the UK and internationally. Operating across multiple UK sites, they serve clients across environmental, occupational, food/feed and industrial sectors.\nFollowing a period of restructuring within their commercial team, they are now recruiting for a Business Development Executive to support their laboratory operations, working as part of a small, close-knit sales teams. This role is specifically designed for someone with a laboratory or scientific background who is ready to take their first step, or next step, into a technical sales career. You’ll be given support, guidance, and the tools to develop into a confident sales professional, with a path towards a more senior commercial role.\nIf you come from a contract laboratory background and have always been curious about the commercial side of science, this is your opportunity to make the move!\nAbout the role\n Learning the full sales cycle from the first contact through to close, with support and mentoring from a senior BDM, you’ll build your skills and confidence progressively before working towards your own quarterly targets.\n Conducting research to build and develop a pipeline of prospective clients across multiple sectors.\n Reaching out with calls, emails and in person networking events to identify and connect with key decision makers and discuss their requirements.\n Understanding client needs and promoting specialist analytical testing services to new and existing clients, with support from technical colleagues for complex enquiries.\n Collaborating with the wider sales team and laboratory operations to ensure seamless client experience.\n Managing a portfolio of existing accounts through regular quarterly touchpoints, ensuring client retention and identifying upsell opportunities.\n Maintaining accurate and up-to-date records of sales activities using CRM systems (Salesforce) and internal tools.\n Occasional UK and international travel as required to attend client meetings, industry events, and trade shows.\nAbout you\n Background working in a laboratory environment – experience in environmental or occupational hygiene testing or a similar sector is strongly preferred.\n A genuine interest in developing a career in technical sales, either as your first move from the lab or with some early stage commercial exposure.\n Strong interpersonal and communication skills – comfortable engaging with technical professionals and building relationships over time.\n A consultative and methodical approach – you don’t need to be a high-pressure closer but, you do need to be persistent, organised and motivated.\n Comfortable managing your own workload and priorities in a hybrid working environment.\n Experienced in Microsoft office, CRM experience is a bonus but, not essential.\n Any exposure to customer facing, account management, or technical support role within a scientific setting is desirable but, not essential.\nWhat’s great about this role?\n Full training and support provided to help transition into a first end to end sales role.\n Work for a genuine market leader in specialist analytical testing who is well known and respected in their sector.\n Hybrid working with real flexibility: 3 days in the Manchester office per week, no rigid KPIs around client visits.\n Competitive base salary up to £45,000 with a quarterly commission structure and car allowance.\n Backed by a larger group, providing stability and investment.\n * A less corporate, more impact-driven culture – you’ll have real influence on the growth of the business, not just be a number on a spreadsheet.\nIf you have a laboratory background and are ready to make your move into technical sales, we’d love to hear from you. Apply now or reach out directly for a confidential conversation about the role

At Saint-Gobain, we're looking for a Residential Technical Manager to support our growing presence in the high and low rise residential sector.\n\nThis is a customer-facing technical role focused on supporting residential projects from early concept through to project delivery. You'll play a key part in shaping specifications, guiding system design and ensuring technically robust, compliant solutions are delivered across major residential schemes.\n\nWorking across the North West and Yorkshire regions, you'll collaborate closely with architects, consultants and commercial teams to influence projects from the earliest stages and support them through to handover.\n\nWhat you will be doing: \n\nManaging technical relationships with regional housebuilders and developers\nInfluencing specifications from early design stages through to construction\nWorking closely with architects to develop compliant system solutions\nWriting and shaping technical specifications for residential schemes\nSupporting and resolving technical queries throughout the project lifecycle\nPartnering with commercial teams to ensure smooth delivery and handover\nActing as a trusted technical advisor across key residential accounts\nFeeding market insight back into the business to support product and system development \n\nWhat we're looking for: \n\nStrong understanding of residential construction.\nExperience working with architects and influencing technical specifications\nAbility to interpret drawings, technical details and system requirements\nConfidence managing technical relationships with developers and consultants\nCommercial awareness and a collaborative approach\nStrong communication skills with the ability to simplify complex technical topics \n\nAre Saint-Gobain inclusive employers? \n\nSaint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world.\n\nWe understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.\n\nAnd what about flexibility? \n\nThe world of work is changing. At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. We'll happily discuss any need you might have for this role: flexible hours, job-sharing, part-time working, or anything else that matters to you. We can't promise to meet every request when we're recruiting. But we do promise to listen.\n\nIf you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you

Junior Customer Success Manager – Europe (remote + regular travel across EMEA) SciPro are partnered with a pioneering AI-powered medical imaging company fundamentally shaping the way healthcare professionals work, contributing to early detection and appropriate treatment of health conditions. With a presence in over 30 countries and significant round of funding, they are exceptionally positioned for further growth. The Role You will support with managing customer relationships across EMEA, working alongside clinical teams, and learning fast in an environment where your interpersonal skills matter as much as your technical knowledge. Key Responsibilities • Support clinical onboarding and user training at hospital sites across the EMEA region., • Build and maintain strong relationships with clinical and operational stakeholders., • Monitor platform adoption and proactively flag any account risks to senior management., • Assist with site installations and ensure project delivery milestones are met., • Document all customer interactions and maintain accurate records within the CRM., • Act as a flexible resource to provide team coverage across various territories as needed. What they are looking for • 1–2 years of experience in a customer-facing role within healthcare or MedTech., • Fluency in English plus professional proficiency in French, German, Italian, or Spanish (additional European languages are a plus)., • A self-motivated, organised approach to managing multiple projects across geographies., • Valid driving license and a total willingness to travel., • Exceptional interpersonal skills with the ability to build trust quickly and present clinical data to varied audiences., • A degree in a scientific or technical discipline is highly desirable. This is an exciting opportunity to join a mission-driven company at a critical stage of growth, working with life-saving AI technology that is transforming patient outcomes in multiple therapeutic areas. If this sounds of interest, feel free to apply or reach out directly for more information.

Clinical Product Specialist Opportunity | Healthcare Technology | Manchester / North West | Hybrid | Full Time or Flexible working pattern can be discussed KG MedTech Recruitment Specialists are supporting a growing healthcare technology business as they look to add a clinically credible product specialist to their UK team. This is a great opportunity for someone who has built strong experience in decontamination, sterile services, endoscopy or theatre/perioperative care, and is now looking to use that knowledge in a more product focused, customer facing role. This is not a straightforward sales role. The role sits between clinical practice, product, customer success and commercial teams, helping healthcare providers improve workflows, compliance, adoption and day to day operational performance. What you’ll be doing • Speaking with NHS and private healthcare stakeholders as the clinical voice in the room, • Supporting conversations around clinical workflows, customer challenges and product fit, • Helping map customer processes across decontamination, endoscopy or theatre environments, • Supporting product demonstrations and customer onboarding, • Acting as a trusted clinical partner during implementation and adoption, • Feeding real clinical insight back into product, commercial and customer success teams What matters • Strong clinical or operational experience in one or more of the following areas:, • Decontamination / Sterile Services / HSDU / CSSD, • Endoscopy, • Theatre / Perioperative care, • Ability to speak credibly with clinical leads, managers and senior healthcare stakeholders, • Good understanding of hospital workflows, compliance and operational pressures, • Comfortable working in a customer facing role, • Strong communication skills and able to explain clinical challenges clearly to both clinical and non-clinical audiences, • Ideally based within a commutable distance to Manchester Experience with digital healthcare solutions, clinical systems, NHS procurement, HTMs, JAG, CQC, ISO or related compliance frameworks would be useful, but the main priority is genuine clinical credibility and the ability to work well with customers. Package £50,000 to £60,000 salary Annual bonus If this could be of interest, apply with your most up-to-date CV or message me directly for a confidential discussion.

Job DescriptionEuropcar is looking for Customer Service Returns AgentWould you like to be part of the Europcar team? Are you someone who enjoys customer facing roles and working as part of a diverse team? We are looking for a Customer Service Assistant at our Manchester Airport location to work as p

What sets you apart (Nice‑to‑haves) * Experience with additional automation platforms like HubSpot, Mailchimp, or Salesforce Marketing Cloud. Familiarity with lifecycle marketing, customer loyalty strategy, or consumer‑facing (B2C) brands. We’re a full-service digital agency delivering strat

About You Proven customer‑facing experience in estate agency, customer onboarding or another customer‑focused role. What You’ll Do Manage a pipeline of new customer onboards from sign‑up through to full setup and handover to the Customer Success team. You’ll be the friendly, knowledgea

O Associates in Manchester is seeking a Product / UX Designer to play a pivotal role in shaping user experiences across both customer-facing and operational platforms. You will work closely with Product Managers and Engineers on complex UX challenges, focusing on genuine product impacts rather than

You don’t need a background in payments; if you’ve worked in a customer-facing role, built rapport quickly, solved problems, and are driven to succeed, you can thrive as a Field Sales Representative here. Field Sales Representatives earn £5,000+ per month, showing what’s possible when you bui

SafetyCulture is seeking an experienced Enterprise Customer Manager in Manchester.The role involves being a strategic partner to Enterprise customers, understanding their business objectives, and ensuring retention.Candidates should have over 10 years of experience, including 5 in customer-facing ro

This role involves working within the F&B and Front Office teams, ensuring smooth operations across customer-facing departments. Mhdv is seeking a hands-on Duty Manager for their hotel in Manchester, England.

Experience in retail sales or a customer‑facing sales role. Enjoy sales, but want something a bit more consultative?. You’ll be based at Rhino's display site within RHS Bridgewater, engaging with visitors and guiding them through a consultative sales journey.

At Holland & Barrett we're more than just a retailer – we're ambassadors for health and wellness. Previous retail or customer facing experience is a bonus, but your passion and attitude matter most plus we'll provide full training.

Are you a Technical or Scientific Service Engineer looking to concentrate your work within Manchester? Are you looking to do local site-based customer-facing work, while keeping an element of variety? Due to our rapid expansion, an opportunity has arisen for a Technical Service Engineer / Scientific

A leading payment solutions provider in Stockport, England is seeking a Self-Employed Field Sales Representative to drive their income based on effort. Ideal candidates will have customer-facing experience, be confident, target-driven, and self-motivated.

As a SaaS Delivery Tester, you will join our SaaS Delivery team as a senior individual contributor responsible for the quality of customer-facing releases and implementations. You are comfortable in a fast-paced delivery environment where volume is high and priorities shift. Able to manage multiple

This is a customer facing role and an important step in providing our customers with a continued positive customer experience. Customer Communications Assistant. Customer service or public facing experience.

The ideal candidate will have proven product management experience and a strong track record of improving customer-facing digital products.

Kpi-Recruiting-Ltd is looking for an Internal Sales Engineer to support the Marine Division in Irlam. The ideal candidate should possess a relevant engineering degree and have experience in customer-facing roles. Key responsibilities include supporting sales activities, managing technical queries, a

Required Skills & Experience: Demonstrated experience in process improvement, transformation, or service design Excellent stakeholder management and ability to influence across multiple functions* Proven experience in a customer service leadership role within a fast-paced, customer-facing environm

Managing a pipeline of new customer onboards from sign-up through to full setup and handover to our Customer Success team. You will have proven customer-facing experience - whether that's retail, hospitality, or something else where you've built rapport with people. You are high-energy and enthusias

The Sales Support Administrator will be responsible for all aspects of after sales care; providing customer-facing and administration support to ensure the efficient and smooth running of services agreed. Previous experience in a sales support / customer service role preferred. Access to SteriCares,

A leading insurance firm in Manchester seeks a Senior Customer Service and Sales Executive to deliver excellent sales and service experiences. The ideal candidate will have a proven customer-facing background, excellent sales skills, and experience in a regulated environment.

Limelight Health in Manchester is looking for a skilled Software Developer to join the Martech Sports Content team. NET, and SQL, contributing to both customer-facing and internal systems.

Staff Engineer / Principal Engineer / Lead Engineer - Full Stack. We’re seeking a Staff level full stack Software Engineer / Software Developer to join our expanding teams that build our customer facing products. Experience developing with clean code, SOLID principals and design patterns.

Burns Sheehan is seeking a UX Designer / Front-End Developer to shape and build customer-facing experiences for a growing cybersecurity technology company.

Technical Service Engineer – Robotics / Scientific Support Engineer.Are you a Technical or Scientific Service Engineer looking to concentrate your work within Manchester? This role focuses on local site‑based customer‑facing work, managing state‑of‑the‑art robotics solutions in the pharm