Sales Consultant
hace 5 días
Norwich
Overview The New Homes Sales Advisor plays a key role in delivering a best-in-class customer experience and driving sales across new-build developments. Acting as the primary point of contact for prospective buyers, you will guide customers through every stage of the sales journey—ensuring a smooth, professional, and engaging process from first enquiry to legal completion. Key Responsibilities Customer Engagement & Sales • Welcome prospective buyers, qualify enquiries, and conduct professional tours of show homes and developments., • Present product features, available plots, pricing, incentives, and the overall benefits of buying a new-build home., • Manage the full reservation process, ensuring compliance with company and industry guidelines., • Achieve sales targets while maintaining exceptional customer satisfaction levels. Customer Journey Management • Provide clear, consistent communication to customers from reservation through to completion., • Liaise with solicitors, mortgage advisors, and internal teams to support buyers throughout their purchase., • Conduct home demonstrations and assist with key handovers to ensure a positive move-in experience. Site & Presentation Standards • Maintain the marketing suite, show homes, and surrounding areas to the highest standards at all times., • Ensure marketing materials, plot information, and displays remain accurate and up to date. Administration & Reporting • Accurately update CRM systems, sales documentation, and weekly reports., • Monitor and record customer feedback and assist management in identifying improvement opportunities., • Stay informed on competitor activity and local market trends. Skills & Experience • Previous experience in new homes sales, property sales, or a customer-facing, target-driven environment., • Excellent communication, presentation, and negotiation skills., • Strong organisational ability with a high level of accuracy and attention to detail., • Comfortable using CRM software, Microsoft Office, and digital sales systems., • Ability to work independently and proactively while contributing to wider team success., • Willingness to work weekends and bank holidays as required. Personal Attributes • Professional, confident, and engaging with a passion for exceptional customer service., • Friendly and approachable with the ability to build trust quickly., • Target-driven, ambitious, and resilient., • Positive attitude with strong problem-solving skills.