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Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team.

You will take ownership of a customer training function, leading a team of instructors and ensuring the. Manage stakeholder relationships, including internal teams and external customers. Contribute to commercial training proposals and customer feedback loops.

As a Customer Care Manager at Barchester, you'll provide polite, empathetic help and support to our customers across the UK. The role of a Customer Care Manager at Barchester is varied and duties include:. Providing a monthly KPI report and informing the Customer Contact Manager of all complaints.

Following continued growth this market-leading organisation now seeks to recruit a Customer Experience Manager. Ensuring that every customer interaction reflects the commitment to service excellence.

The Customer Success Manager will play a key role in driving product adoption strengthening customer relationships and ensuring our solutions deliver meaningful value. Acting as the primary point of contact between customers and internal departments youll proactively identify new sales upsell and cr

To provide first line lead support within the small team and the contract dedicated Customer Service environment providing excellent customer service and ensuring issues are efficiently and effectively understood and resolved with Technical and Commercial support. To provide reports on the Customer

S/He will help customers become self-sufficient by using Intuitives digital tools and addition to these significant customer-facing activities the Customer Success Program Manager plays an active role in internal customer advocacy driving transparency with cross-functional teams connecting internal

Were looking for a proactive and customerfocused Customer Experience Manager to lead our efforts in delivering exceptional service and shaping a bestinclass customer this role you will champion customer insights drive dataled improvements and ensure every customer interaction reflects our commitmen

Ensures consistent delivery in line with the to the Commercial Pipeline and builds strong relationships with and deploys the understanding of customers businesses and needsto the Customer Experience team performance and identifies possible issues in order toprovide a better overall continuous i

Customer Success Manager Helpdesk Manager Support Engineer Professional Services Consultant or Sales Engineer. The Customer Success Manager is responsible for the day to day management of assigned customer accounts. Work closely with customers on renewal during the Customer Journey for optimal reten

We are seeking a proactive and service-focused Assistant Lounge Manager/ Customer Services Manager to support the leadership and delivery of premium hospitality within a Business Class Lounge at Heathrow Airport. You will work alongside the Lounge General Manager to create an inspiring workplace cul

Junior Customer Success Manager – Europe (remote + regular travel across EMEA). You will support with managing customer relationships across EMEA, working alongside clinical teams, and learning fast in an environment where your interpersonal skills matter as much as your technical knowledge. Docum

The Customer Onboarding Manager owns the end-to-end customer onboarding journey from contract signature to day-90 handover into steady-state Customer Success. You will work alongside Account Executives, Customer Success Managers, the Training & Enablement team, Solutions Engineering, and our field i

The role offers high autonomy in a dynamic environment, working alongside experienced Customer Success Managers who value collaboration and shared ownership. If you care about service quality, customer trust and making a genuine difference to how customers experience technology, we’d like to hear

This role is focused on building strong client relationships, driving customer engagement and ensuring long-term account success across a portfolio of software customers. Build and maintain strong, long-term customer relationships. Support onboarding and implementation of new customers.

Building a genuinely best-in-class product transforming how businesses handle customer conversations. Long-standing ABR client, we’ve partnered closely to build out their Customer Success and Support functions from the ground up. Voice AI customers, working hands-on to get complex environments liv

Track usage, paying particular attention to high risk customers (auto-renewed last year, Year 1 customers or low health score customers). As the internal champion for customer health you will track each customer’s usage , taking corrective action and escalating to the Account Manager where require

As the business continues to grow, they are now looking to hire a Customer Success Manager to support customer activation, retention and commercial growth across a high-volume book of business. Convert SME and self-serve customers from connected accounts into paying customers. B2B SaaS experience in

Senior Customer Success Manager / Customer Success Manager. Customer Success evolves as the company scales.

My leading FinTech client are looking for an L&D Manager to own the L&D & Communications roadmap for Customer Services. Good working knowledge of Customer Service Contact Centre.

Customer Success Manager (CSM) for Cisco. CCNA, Customer Success Manager certification) are a strong advantage. Customer Health Score Improvement: Minimum 20% improvement over 6 months.

Customer Terminal Integration Manager Location: Heathrow Consolidation Centre (HCC) Reports to: Head of Customer Experience About the role We are looking for a proactive and highly visible Customer Terminal Integration Manager to maximise terminal and customer service performance across H

Customer Success Manager – UK & Ireland (Remote + Ability to Travel) SciPro are partnered with a pioneering AI-powered medical imaging company fundamentally shaping the way healthcare professionals work, contributing to early detection and appropriate treatment of health conditions. The Role You

We’re looking for a people manager to lead a combined EMEA team of Technical Customer Experience Roles that may include Solution Engineers, Customer Success, Professional Services roles, and GTM Operations. Customer Success, Professional Services, Solutions Engineering, or similar customer-facing

Manage a diverse portfolio of customers spanning multiple countries, including large global businesses and customers with a high-level of complexity, focus and intensity. The ability to communicate effectively to senior executives including C suits at customers with strong English proficiency, will

The Tasker Success Manager plays a critical role in onboarding Taskers seamlessly, nurturing them, ensuring that they are fully utilized and retained, and building satisfaction with the platform. Work crossfunctionally with Product, Customer Support, Partnerships, Marketing, Legal, and other Commerc

Our Privacy Statement & Cookie Policy**Customer Success Manager page is loaded## Customer Success Managerremote type: Hybridlocations: United Kingdom, Londontime type: Full timeposted on: Posted Yesterdayjob requisition id: JREQ199334Thomson Reuters is transforming the legal industry with

As a Customer Success Manager (CSM) at Riverbed, you are accountable for ensuring customers realize verified value from the Aternity platform. Do you thrive on helping customers achieve measurable business outcomes through modern observability and digital experience solutions? Are you at your best w

Coaching our customers throughout their lifecycle while working collaboratively with the rest of the Customer Experience teams to ensure customer outcomes. Manage a portfolio of commercial customers, looking for patterns that can be addressed through an automated approach using the latest customer e

Enterprise Customer Success Manager. We’re looking for an Enterprise Customer Success Manager to join our team in London. As a trusted advisor to our customers, you’ll represent both the voice of Justt and the voice of the customer, driving growth, guiding clients through challenges, and ensurin

Our Customer Success team has been crucial in driving a high level of customer satisfaction and securing our Market Leader status on G2 for 5 consecutive years. Participate in special projects to improve the customer success playbooks or introduce new customer success activities. Customer-driven per

Learn about the latest trends in customer data and experience from a customer, colleague and operations perspective and utilise this data to help organisations maximise value from their customer interactions. Our purpose is to champion the customer, helping businesses across all industries build rel

The Shared Success Customer Success Management (CSM) team is part of the broader Customer Experience organization, which includes Renewals, Customer Education, and Support. As a Customer Success Manager on the Shared Success team, you will help execute and evolve a modern approach to Customer Succes

Join Anthropic’s Customer Success team as an EMEA Based Customer Success Manager supporting our Beneficial Deployments initiatives. As the dedicated Customer Success Manager, you’ll be the strategic partner and trusted advisor across EMEA - helping them harness Claude’s full potential of all o

A leading automotive service provider in Lincolnshire is seeking a motivated Workshop Manager to lead a skilled team. In this full-time role, you will provide exceptional technical solutions, guide customer engagements, and cultivate a positive work environment.

The Senior Customer Success Manager (CSM) – Service owns the strategic technical relationship with Sprinklr’s enterprise customers in customer service, CX, and contact center operations. Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified‑CXM), em

As part of our London-based team, you’ll be the face of Ringover for our UK customers. Collaborate with Sales, Product and Engineering to relay customer feedback and feature requests. Customer Success, Account Management or post-sales SaaS role.

You do this by securing customer adoption, minimizing churn rates and advocating internally on their behalf to help ensure Board solutions are customer-led. Drive and create a value realization working plan for the customers by being outcome focused and understanding how that can be measured and pre

The Customer Success Manager (CSM) is responsible for ensuring customer satisfaction, retention, and expansion. Customer Success Manager (Fixed Term Contract). Demonstrated experience in managing large or complex customer accounts with a focus on relationship management and customer satisfaction.

A healthcare technology company is looking for a Customer Success Manager to own the customer journey, from contract signing through to implementation and expansion. The role requires building strong relationships with clients, understanding their needs, and providing exceptional customer service.

A leading cyber resilience solution provider in the UK seeks a Senior Customer Success Manager to join their Customer Experience team. The ideal candidate has experience in customer success within a SaaS environment, exceptional communication skills, and a consultative approach towards customer enga

A technology-focused company tackling food waste is seeking an individual for a role in their European Operations team based in the UK.The successful candidate will manage and grow the client portfolio, ensuring smooth implementation of the company's innovative technology.ANONYMIZED NAME] values can

Senior Customer Success Manager to oversee high-profile contracts in the UK & Ireland.