Customer service director jobs in LiverpoolCreate job alerts

The Manager, HR Service Center is responsible for leading and developing a team of five HR Operations Advisers to deliver high-quality, compliant, and customer-focused HR services across 23+ countries in EMEA. The role drives operational excellence across the full employee lifecycle - ensuring service levels, quality standards, and customer satisfaction targets are consistently met or exceeded. Acting as a key enabler of the HRSC's maturity and capability, the Manager builds a knowledgeable, trusted, and collaborative team. Main Responsibilities and Accountabilities: • People Leadership: Lead, coach, and develop a team of five HR Operations Advisers — holding regular 1:1s, identifying capability gaps, creating individual development plans, and building a high-performing, engaged team., • Service Level Performance: Own and drive HRSC performance against defined SLAs., • Quality Assurance: Maintain and continuously improve quality standards across transaction accuracy, customer service behaviours, and audit outcomes - embedding a culture of getting the basics right every time and continuous learning., • Process Improvement & Infrastructure: Drive and lead HRSC process improvement initiatives across the EMEA region - identifying inefficiencies, designing better ways of working, and building the operational infrastructure of the function alongside day-to-day delivery., • HR Compliance: Ensure all HR processes, transactions, and advice delivered by the team are compliant with relevant EMEA employment legislation and company policy maintaining up-to-date knowledge across the region., • Stakeholder Management: Collaborate with HR Operations Specialists, Global and Regional HR Service Center leaders, HR Business Partners, COEs, Talent Acquisition, HR Technology, and Total Rewards to ensure seamless end-to-end process execution and strong cross-functional relationships., • Project Leadership: Own and deliver HRSC improvement projects end-to-end - leading workstreams, managing timelines, coordinating with relevant stakeholders, and ensuring outputs land in the function and stick., • Knowledge & Standards: Contribute to the development of knowledge assets, SOPs, and training materials in collaboration with HR Operations Specialists - ensuring the team operates from a consistent, high-quality knowledge base., • Escalation Management: Act as an escalation point for complex or sensitive cases within the team's remit - resolving issues, transparently, collaboratively ensuring that future escalations are mitigated and lessons are learned.., • Reporting & Insight: Monitor and report on team and function performance - providing the Associate Director with timely, accurate data on SLAs, quality, customer satisfaction, and team development progress, and using insight to inform priorities and decisions. Position Qualifications and Experience Requirements: Education: • Bachelor's degree in HR Management or related field, CIPD Level 5, or equivalent. CIPD Level 7 desirable. Experience: • Proven experience managing a multi-country HR Service Center supporting an EMEA region, • Demonstrable people leadership experience, including performance management and team development, • Experience owning and delivering HRSC improvement projects end-to-end, • Track record of driving performance against defined SLA and quality targets, • Working knowledge of EMEA employment law and HR compliance across multiple jurisdictions, • Hands-on experience with Workday and/or ServiceNow (or comparable platforms), • Experience with inContact or similar contact centre telephony (desirable) Competencies: • People Leadership & Team Development, • Operational Excellence & Performance Management, • Critical Thinking & Problem Solving, • HR Knowledge & Compliance, • Stakeholder Collaboration & Relationship Building, • Continuous Improvement & Innovation, • Accountability & Ownership

Job Title: Director of Homes Compliance and SafetyContract Type: Permanent Salary: £CompetitiveWorking Hours: 35 Hours per weekWorking Pattern: Monday-Friday/HybridLocation: Liverpool / London - UK wide presence requiredIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you’ll make as a Director of homes compliance and safety We are seeking a strategic and experienced leader with a strong track record of delivering building safety outcomes within an organisation of comparable size, scale and complexity. Experience of working in a regulated environment would be advantageous. The successful candidate will have significant senior leadership experience within a large and geographically dispersed organisation, with a proven ability to drive high performance, lead successful transformational change, and deliver excellent outcomes in their area of responsibility. They will also hold relevant professional memberships and qualifications, ideally including MRICS (Royal Institution of Chartered Surveyors), membership of the Institute of Fire Safety Managers (IFSM), Chartered Institute of Building (CIOB), or Institution of Fire Engineers (IFE) at GIFireE level or above..Why Riverside? At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you’ll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefitsDiversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role ProfileLeading our strategy and our people • Through visibility as a brilliant leader, foster a culture of collaboration, transparency, empowerment and engagement. Inspiring and motivating the team to deliver high performance and ‘joined up’ services that lead to the highest possible standards and excellent customer outcomes. • Lead and be accountable for strategy development and implementation across specific areas of responsibility identifying, promoting, and implementing projects and initiatives that achieve the effective and efficient running of respective areas within the respective directorate and across the Group. • As a director, contribute and shape the corporate objectives and priorities of the directorate under the guidance of the Chief Property Officer. • Live Our Riverside Way (values), leading in such a way as to have a positive impact on our people and support the achievement of our aspired culture. • Deliver on our people promise, ensuring a great colleague experience, achieving high levels of engagement, with positive outcomes for customers, business, and colleagues. • Ensure effective working relationships within the area of responsibility, the wider directorate and the Group. • Demonstrate sector leadership in influencing central and local Government (where appropriate), other partners, and internal or external stakeholders as appropriate to the role. • Actively coach and manage the performance of individuals, teams, and departments, providing clarity of direction, supporting the achievement of goals that positively impact colleague and the customer experience. Service delivery, customer experience and performanceResponsible for the following areas • The role sets our strategic approach to risk assessments and defining our safety framework in the context of our customers’ homes and group buildings. This will include setting out policy requirements and associated accountability frameworks. There will be a key focus on fire safety and land-lord H&S compliance to meet the safety & quality consumer standards. • Lead responsibility for understanding fire risks in our homes and Group buildings and taking ap-propriate steps and actions to mitigate and manage those risks on an ongoing basis so that buildings can be safely occupied, with specific responsibility for the upkeep and maintenance of the structure and outside of the building, plant rooms and common parts. • Lead a team responsible for fire safety inspections, day to day management of fire...

Managing Quantity Surveyor - Construction & DevelopmentLocation - North West (Liverpool, St Helens, Warrington & North Wales)Salary/Package - 70,000 to 75,000 + Excellent Benefits PackageAbout the CompanyOur client is a leading construction and property services contractor delivering a diverse portfolio of construction, refurbishment, regeneration, and development projects across the North West and North Wales. With a strong reputation for quality, collaboration, and customer service, they work in partnership with both public and private sector clients to successfully deliver projects that create long-term value for local communities.Due to continued growth and an expanding project portfolio, they are now seeking an experienced Managing Quantity Surveyor to lead their commercial team and support the successful delivery of high-value construction and development projects.The RoleAs Managing Quantity Surveyor, you will be responsible for:Leading and managing a team of Quantity Surveyors across multiple construction and development projectsTaking overall responsibility for the commercial performance of projects with a combined annual turnover of approximately £40 millionLeading the monthly CVR process and chairing month-end commercial review meetingsProducing accurate commercial reporting, management accounts, forecasts, and financial performance updatesSupporting the Commercial Director with strategic commercial planning and business performanceManaging cash flow, applications for payment, valuations, and final accountsEnsuring robust subcontract procurement, contract administration, and commercial governanceReviewing contractual documentation and providing commercial advice across JCT and NEC contractsManaging commercial risk and identifying opportunities to maximise project profitabilitySupporting pre-construction teams with cost feedback and commercial insightBuilding and maintaining strong relationships with clients, consultants, and key stakeholdersLeading, mentoring, and developing the Quantity Surveying team through regular performance reviews and professional developmentPromoting best practice across commercial management, contract administration, and company proceduresPlaying a key role within the senior leadership team, contributing to business growth and continuous improvement initiativesThe Ideal CandidateThe successful Managing Quantity Surveyor will have:Degree qualified in Quantity Surveying, Commercial Management, or a related construction disciplineProven experience as a Managing Quantity Surveyor, Commercial Manager, or Senior Quantity Surveyor within the construction industryPrevious experience managing and developing commercial teamsStrong understanding of JCT and NEC contractsExcellent knowledge of cost management, CVRs, forecasting, subcontract management, and final accountsStrong commercial awareness with experience managing high-value project portfoliosExcellent leadership, communication, and stakeholder management skillsAbility to drive commercial performance while mentoring and developing team membersEvidence of continuing professional development, with RICS or equivalent membership desirableFull UK Driving LicenceWhat's on OfferCompetitive basic salary and comprehensive benefits packageSenior leadership opportunity within a well-established and growing contractorResponsibility for a significant commercial portfolio worth approximately £40 million annuallyOpportunity to lead and develop an established Quantity Surveying teamLong-term career progression with genuine opportunities to influence business strategyStable pipeline of construction and development projects across the North West and North WalesSupportive and collaborative working environmentApply: If you're interested in this opportunity, then please get in touch today with our Commercial Specialist, Mark Harris.Building Careers UK specialises in Construction and Property recruitment and serves as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. By applying for this job, you accept the Terms and Conditions, Privacy Policy, and Disclaimers which can be found on our website.We welcome applications from individuals of all backgrounds, experiences, and identities. Our recruitment process is designed to ensure equal opportunities for all candidates, regardless of age, gender, race, ethnicity, religion, disability, sexual orientation, or any other characteristic.Please Note: Due to high volume of applicants, only those shortlisted will be contacted.INDCOMTPBN1_UKTJ

Head of Quality As Head of Quality, you'll lead quality strategy across a highly regulated pharmaceutical and medical manufacturing operation, ensuring patient safety remains at the heart of everything whilst driving continuous improvement, operational excellence and business growth. BASIC SALARY: £90,000 - £100,000 BENEFITS: Bonus 25 days holiday pension Car allowance Healthcare LOCATION: North West COMMUTABLE LOCATIONS: Liverpool, Manchester, RELOCATION: We are fully prepared to relocate the right candidate, this role therefore as also been posted in Leeds, Cambridge, Oxford, Derby, Birmingham, Bristol and London Why read on: In this critical leadership role, you'll: ·Set the direction - shaping and delivering the quality strategy across multiple manufacturing and technical locations (2x UK, US and Far East). ·Lead from the front, be visible and present - developing and inspiring established quality teams whilst creating a culture of quality beyond compliance (4 direct c30 indirect reports). ·Influence the business - acting as a key member of the senior leadership team, helping shape operational and strategic decisions. ·Drive improvement - championing continuous improvement, modern quality systems and best practice across highly regulated environments. ·Protect what matters most - ensuring patient safety, regulatory compliance and world-class customer service remain central to every decision. Job Description Reporting to the UK Operations Director with a dotted line to the Business Unit Head, you'll have overall responsibility for the quality function across a complex manufacturing business supplying products into highly regulated pharmaceutical and medical markets. This is a genuine leadership role where you'll balance strategic planning with operational execution, working closely with manufacturing, engineering, technical, commercial and external regulatory stakeholders. You'll be responsible for developing quality capability, ensuring regulatory compliance, supporting commercial growth and creating a collaborative culture focused on excellence. Key Responsibilities: ·Lead all aspects of Quality across pharmaceutical, medical and industrial operations. ·Develop and implement quality strategies aligned to wider business objectives. ·Provide leadership to multi-site quality teams, developing talent and succession plans. ·Ensure GMP, regulatory (MHRA/EudraLex/FDA) and customer quality requirements are met or exceeded. ·Lead customer, regulatory and third-party audits and inspections. ·Maintain oversight of quality systems, change management, deviations, non-conformances and compliance activities. ·Drive a culture centred around quality, collaboration, accountability and continuous improvement. PERSON SPECIFICATION: You'll be joining a business at an exciting point in its growth journey. To be successful in your application, you'll be able to demonstrate: ·A degree qualification in Chemistry, Pharmaceutical Sciences, Life Sciences or a related scientific discipline. ·Significant experience within pharmaceutical, excipient, API, medical device, specialty chemical or similarly regulated manufacturing environments. ·A strong understanding of GMP and pharmaceutical quality systems. ·Proven experience leading, developing and mentoring Quality professionals. ·Experience operating within complex manufacturing environments where safety, quality and compliance are critical. ·A track record of building high-performing teams and driving continuous improvement initiatives. ·Exposure to COMAH, process manufacturing, auditing and regulatory inspections would be highly advantageous. THE COMPANY: We are a globally recognised manufacturing business supplying products into critical healthcare and industrial markets. Our operation combines advanced manufacturing, technical innovation and regulatory excellence to support customers around the world. This is an opportunity to join the senior leadership team of a business investing heavily in growth, technology and people. You'll have the platform to influence strategy, develop capability and leave a lasting impact on both operational performance and patient outcomes. PROSPECTS: It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the recruitment partner of our client. REF: MH18633

How do we architect frontline service design to be AI-ready as frontline tooling evolves, deliver best-in-class customer experience, and remain cost-efficient?. Contact automation: defect elimination and end-to-end customer-facing automation. Maintain a living view of service design, site footprint,

Work within the Councils estate of buildings undertaking cleaning duties as directed by line manager in accordance with the practices and procedures of the service.

Joining our friendly and hard working family as a Multi-drop Van Driver/Customer Service Assistant, you’ll be on the front line dealing with our customers both in branch and off site (when making deliveries); playing a vital role in our continued success, providing a first class service whilst kee

Work within the Councils estate of buildings undertaking cleaning duties as directed by line manager in accordance with the practices and procedures of the service.

Positive attitude and great customer service skills.

Work within the Councils estate of buildings undertaking cleaning duties as directed by line manager in accordance with the practices and procedures of the service.

Build strong relationships with local customers by providing a great service . Provide a reliable and friendly service to customers . As you learn your regular round, use the route planning software and build relationships with customers, you can become more efficient, complete more delive

West Lothian Council are committed to far reaching changes to the way we deliver our Education Services. Our dedication is demonstrated by the whole council achievement of the Investors in People Standard and always aiming a little higher in our service delivery and improvements.

Build strong relationships with local customers by providing a great service . Provide a reliable and friendly service to customers . As you learn your regular round, use the route planning software and build relationships with customers, you can become more efficient, complete more delive

Work within the Councils estate of buildings undertaking cleaning duties as directed by line manager in accordance with the practices and procedures of the service.

This role sits at the intersection of marketing, sales, service, data and technology, leveraging Salesforce to create a connected customer view and deliver relevant experiences across the lifecycle. Henderson Scott seeks an executive to lead strategy and execution to maximize customer lifetime value

Deliver to customers in London, ensuring timely and on Same Day.

Interaction Health and Social Care know that by looking after our Support workers, they will look after our customer's, it really is that simple. As a Support worker, you will commit to Delivering care with our customers enabling them to live independently close to family and friends, supporting the

Welfare Cleaner - Maidenhead Maidenhead | £655 per week before tax (PAYE) | Immediate Start | 1 Month+ We are currently looking for a reliable Welfare Cleaner to join a busy commercial office fit-out project in Maidenhead.This is an excellent opportunity for someone with previous constructio

My client based in Newton Abbot is seeking a Cleaner Female Cleaner Cleaning Female Toilets extra Cleaning work aswell 30 Hours a Week Monday to Friday Start Time can begin anytime between 6am - 7pm £13.If interested please call (email address removed) (pho

Job Type: Driving mobile cleaner We have a fantastic opportunity for 2 experienced driving mobile cleaners to join a professional and hardworking team in the Ellesmere Port area.This is a great opportunity for a reliable and hardworking cleaner looking for ongoing temporary work with consistent hou

Northwood and perform the high level cleaning across our busy manufacturing areas, as well as other areas on the premises to ensure a safe and clean workspace for all our colleagues.The shift pattern is 4 on 4 off (Days, 6am-6pm).Industrial cleaning of site facilities and production areas.All enviro

Strong customer service skills to interact positively with clients and colleagues.

Complimentary gym membership for another person (after 2 years service). Mental Health, Well-Being and EAP Services.

We're the UK's biggest home cleaning service. Because we match you with local customers, youll also spend less time travelling.

Cleaner Contract Type: Permanent, full-time, term time only Hours: 40 hours per week (negotiable can be early mornings or after 4:30pm) Actual Annual Salary: £24832 - £25828 depending on experience Start Date: 1st December 2026 School Staffing Solutions are working with a brand new

This is an excellent opportunity for a reliable cleaner with a full UK driving licence who enjoys working independently, travelling between locations, and delivering a consistently high standard of cleaning and customer service.

Industrial Cleaner Location: Holywell Pay: £12.Hours: 6:00am-2:00pm / 2:00pm-10:00pm, rotating shifts Duration: Initially around 1 month, with potential for a permanent position Start Date: Immediate Kinetic Recruitment are currently looking for Industrial Cleaners to join a busy industrial

Cleaner – Scunthorpe Pay Rate: £12.Contract: Temporary – Immediate Start / Ongoing The Role We are currently recruiting for a Cleaner to join our client, Bulten Ltd, based at Normanby Enterprise Park in Scunthorpe.The successful candidate will be responsible for maintaining a clea

Kinetic Recruitment are currently looking for a Cleaner to work for an international company, based in the CH65 area, in Ellesmere Port.The role; This role requires you to conduct High Standard Cleaning, working on your own initiative.As a cleaner you will be; ● Completing general cleaning du

You will help ensure our customers enjoy a positive living environment by carrying out cleaning duties, supporting basic upkeep and responding professionally to customer enquiries or concerns. Respond courteously to customer enquiries and concerns, helping to maintain a safe and positive environment

You will be responsible for fulfilling customer orders by selecting and preparing products for shipment.

Youll be part of a prestigious Canary Wharf community set across 75 floors, home to 985 residences including private apartments, shared ownership and serviced homes.

Or making sure the trolleys are clean and free of rubbish, just the way our customers like them.

Other specialist cleaning services, where required. Polished by Evestair Ltd is a professional cleaning company providing high-quality cleaning services to residential and commercial clients.

CareerMakers Recruitment are looking for Warehouse Operatives for our client based in Skelmersdale, WN8.Warehouse/yard operative experience.Delivering timber and stock to another local site.FLT licence desirable but not essential (will provide in-house FLT training).If you are interested in the role

Be part of something extraordinary.Help children live gloriously ordinary lives.The best childhoods are filled with ordinary moments.Laughing until your sides hurt.At MacIntyre, we believe every child deserves those moments.You'll work a mixture of early shifts (7am-3pm), late shifts (2pm-10pm) and

Health Care Assistants are required urgently.Nani Recruitment is currently seeking Health Care Assistants and Support Workers in Birkenhead.As one of the leading recruitment agencies in the United Kingdom, we are offering positions in Birkenhead, Merseyside.We offer flexible shifts, including long d

The service is conveniently located with easy access to Ulverston by car, bus, and train.

Your experience may come from the Armed Forces, police, fire and rescue, ambulance service, prisons, security, youth work, care or another frontline environment where staying calm, following procedures and taking responsibility for others mattered. MediCash healthcare benefits, company pension and l

We are seeking resourceful Relief Support Workers who are well motivated and are looking to join our friendly dedicated team based within our learning disabilities and complex needs.You will provide person centred care and support to adults on the autism spectrum, supporting them in all aspects of e

A great opportunity to work with an established and growing care company providing residential live in support for children and teenagers with challenging behaviour.They are always growing and take pride in the support they give the children they believe that setting them up with the life skills now

Making Space is looking for friendly and reliable Support Workers Domiciliary Care to join our new home care service across Ellesmere Port and Chester.

You will work closely with families, schools, social workers, and healthcare professionals to ensure the best outcomes for service users.

At Bright Futures, we champion the potential of every person with autism and a learning disability, believing wholeheartedly in their ability to thrive and lead the most fulfilling lives.We're looking for a passionate and experienced Senior Support Worker to join our team in Halton, Liverpool.Our Ki

Building and maintaining warm, trusting relationships with service users is essential.

Supporting service users with hobbies, activities, and social engagement.

WAREHOUSE OPERATIVE – NIGHT SHIFT.We are currently recruiting for.Operatives may also be required to work within a.This is a physically active and fast-paced warehouse role, requiring reliability, good attention to detail and the ability to work effectively as part of a team.Voice picking and LLOP

Full-time | Part-time | Temporary (Ongoing).MedGen Healthcare is seeking compassionate, resilient, and dedicated.Mental Health Healthcare Assistants.This role involves supporting children and adolescents with conditions such as.Autism Spectrum Disorder (ASD), ADHD, emotional and behavioural difficul