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My leading FinTech client are looking for an L&D Manager to own the L&D & Communications roadmap for Customer Services. Good working knowledge of Customer Service Contact Centre.

Job Description - Customer Service Manager. The Customer Service Manager leads all broker-facing telephony and live chat teams, as well as overseeing back‑office administration of insurance policies. The role ensures the delivery of high‑quality service to brokers, and internal teams, while driv

Reporting to Ecommerce Operations Manager, you are responsible for leading customer service team to deliver exceptional service, setting performance targets and developing policies to improve customer satisfaction and loyalty. Eventually build the team to not only resolve customer issues, but to sup

Alongside your customer service and commercial skills, what matters most is that you’ve got the right mindset: passion, drive, ownership and resilience. Above all, you’ll be key to ensuring all our customers only ever receive a truly world‑class service. Passion: Looking after our diverse pros

As a Service Assurance Manager within our Technology Service and Operations team, you'll take ownership of the quality, performance, and commercial rigour of the technology partnerships that underpin how Halfords operates. Collaborate with Service Experience Leads and internal teams to ensure operat

Reporting to Ecommerce Operations Manager, you are responsible for leading customer service team to deliver exceptional service, setting performance targets and developing policies to improve customer satisfaction and loyalty. Customer Service Manager - London, United Kingdom. Existing experience in

You will play a key role in overseeing the customer service function, ensuring exceptional service delivery, managing a small office‑based team, and maintaining strong relationships with customers and stakeholders. Are you an experienced Customer Service Manager?. Experience as a customer service

The Senior Customer Service Manager provides strategic, operational, and people leadership for Customer Service Managers, Operatives, driving excellence in every stage of the customer journey. Wates are looking for a Senior Customer Service Manager to join our Wates Residential team in London to lea

Proven experience in managing a customer service or internal sales team. This role offers the chance to lead a dynamic customer service team, drive operational efficiency, and contribute to the company's ambitious goals. Lead, coach, and motivate the customer service team to achieve exceptional resu

As our Customer Service Manager, you’ll play a key role in delivering a seamless, high-quality customer experience across every interaction. You have solid experience managing customer service or customer experience teams in a fast-paced environment. Partnering with senior leadership to support pl

Customer Service Manager with Estimating Experience. Job Title: Customer Service Manager with Estimating Experience. An established and successful printing company seeks a customer service manager with strong estimating experience.

A leading property services company is looking for a Customer Service Advisor in Liverpool to manage property portfolios and ensure high-quality customer service. This role includes coordinating repairs, assisting tenants and landlords, and providing exceptional customer care.

A leading retail company seeks a Customer Service Team Leader to manage the in-house customer service team and optimize outsourced operations. You will drive performance through effective coaching and implement KPIs to enhance service delivery and customer satisfaction levels. Candidates should have

As a Service Assurance Manager within our Technology Service and Operations team, you'll take ownership of the quality, performance, and commercial rigour of the technology partnerships that underpin how Halfords operates. Service Assurance Manager - Retail & Customer. Collaborate with Service Exper

Recruitment Services Ltd is seeking a Customer Service Manager based in Leicester. In this permanent, full-time role, you will oversee the customer service function, managing a small office team while ensuring exceptional service delivery.

Lead the customer services team to provide the highest standards of service to our customers in a professional and timely manner across all communication channels. We’re looking for a Customer Service Manager to join our growing team. Identify and implement new platform features and propose new ap

Account Manager / Customer Service Executive. Account Manager / Customer Service Executive. Handle day-to-day customer queries and provide service updates in a timely, professional manner.

A leading home improvement retailer in Epping Forest is seeking a Service Team Manager to lead and inspire the checkout team. The ideal candidate is passionate about customer service, has strong emotional intelligence, and enjoys leading a high-performing team. In this role, you will ensure exceptio

Our Assistant Managers play a critical role in our Customer Service division and are one of the key driving forces behind our customers receiving an exceptional experience, responsible for managing day-to-day service delivery tasks within our Hammersmith contact centre team, and enabling our other A

This role involves overseeing catering and service operations for Defence, ensuring exceptional food quality and customer service. Compass Group UK is hiring an experienced Retail Manager in the United Kingdom.

Are you an experienced Customer Service Manager? Regional Recruitment are recruiting for a Customer Service Manager. You will play a key role in overseeing the customer service function, ensuring exceptional service delivery, managing a small office-based team, and maintaining strong relationships w

Next Careers is seeking a Customer Service Manager to lead a passionate team within our International department in Leicester. You will motivate Advisors to deliver exceptional service, manage performance challenges, and ensure operational excellence. Join us in shaping a successful service culture!

The Customer Success, Service Delivery, and Account Manager (CSM) is responsible for owning and developing strategic customer relationships with a balanced focus on service excellence, operational delivery, account growth, customer engagement, and long-term success. The CSM is accountable for execut

Huws Gray is seeking a Customer Operations Manager in the United Kingdom to ensure highest levels of customer service and operational excellence. The role involves maintaining customer profiles, compliance with health and safety policies, and developing KPIs to drive improvements. Ideal candidates w

A leading bicycle manufacturer in Greater London seeks a Customer Service Trade Manager to oversee their Trade Customer Service function during a parental leave cover.

A leading global digital infrastructure company is seeking a Senior Manager for Customer Success & Service Management in Greater London. This role requires proven experience in managing teams to enhance post-sales customer experiences and operational excellence. You'll lead a team to ensure customer

Brompton Bicycle is looking for a Customer Service Trade Manager to lead our Trade Customer Service function during a period of parental leave. Line manage the Customer Service Trade Lead and support the wider Trade Customer Service team. Experience managing or working within a Customer Service or C

As Customer Service Manager you will lead the customer service team, ensure pricing and invoicing accuracy, improve customer satisfaction, and drive continuous improvement. As Customer Services Manager you will have customer service leadership experience and an understanding of pricing and invoicing

We’re recruiting for a high performing Customer Service Manager to help our business to continue to grow and succeed. Lead and empower colleagues to always put the customer first and deliver outstanding customer service. Whether it's previous experience working in the retail industry or you have e

We are seeking an experienced Customer Service Manager to lead our frontline and escalation support teams across Europe. Based in our UK office, you will be responsible for the end-to-end operational management of our customer service teams, ensuring seamless service delivery from initial contact th

We are looking for a Customer Service Manager to shape and strengthen our online customer service function. Demonstrable experience in retail or eCommerce customer service, with exposure to sales and customer development, wedding registry experience helpful. You will also play an important role in a

A UK-based managed service provider is seeking a Service Manager to own service delivery for a portfolio of customers. Candidates should have 5+ years in technical Service Management, strong governance skills, and the ability to translate technical language for customers. This role involves building

The Customer Success, Service Delivery, and Account Manager (CSM) is responsible for owning and developing strategic customer relationships with a balanced focus on service excellence, operational delivery, account growth, customer engagement, and long‑term success. Working closely with internal t

This role is responsible for overseeing the day-to-day operations of the customer service department, ensuring a high standard of support across all customer touchpoints. The successful candidate will manage, coach, and develop a team of customer service representatives, driving performance and fost

Harrison Scott Associates seeks a Customer Service Manager with estimating experience for a successful printing company in the United Kingdom. The role involves managing customer relationships, taking orders, quoting standard and nonstandard products, and updating customer information in the CRM sys

A well-known retail brand in London is seeking a Customer Service Manager to lead their in-house customer service team. The ideal candidate will have at least 5 years' experience in ecommerce customer service, exceptional leadership skills, and be educated to degree level. The role involves setting

European Operations Manager (Customer Service focus) – Electronics Manufacturer. Produce customer services operation reports on a weekly basis for different business hubs. Manage internal and external auditing, performing operational audits of service centres investigating technical aspects and in

To provide first line lead support within the small team and the contract dedicated Customer Service environment, providing excellent customer service and ensuring issues are efficiently and effectively understood and resolved with Technical and Commercial support. To provide reports on the Customer

You'll work with outsourced service providers, continuously enhance their customer service platforms and deliver a digital service model across their European operations. My leading technology client are looking for a talented and motivated Customer Service Manager to support their rapid growth into

Manager, Customer Service — London, United Kingdom. Analyzing customer feedback to continuously improve our services. Several years of leadership experience in customer service.

Deliver on departmental strategy to bring our current inbound outsource team in-house as we pivot to a fully sourced front-line customer service team. At least 5 years’ experience in a Management/Leadership role in a Customer Service environment. Manage and de-escalate customer conflicts: Effectiv

Lookers Motor Group Limited is seeking a Service Manager for Wimbledon Volkswagen. This permanent full-time role involves leading a motivated team, ensuring exceptional customer service, monitoring department performance, and analyzing market opportunities.

A leading technology firm in London is seeking a motivated Customer Service Manager to enhance customer service platforms and support rapid expansion. Responsibilities include aligning customer service strategy and providing data-driven recommendations to senior management. Candidates should have st

You will be responsible for the leadership and day to day management of the Exclaimer Desk functions within Customer Service function. Manage and de‑escalate customer conflicts: Effectively handle escalated customer issues, such as complaints, disputes, and strong dissatisfaction. Deliver on depar

Borough Kitchen Limited is looking for a Customer Service Manager in the United Kingdom to enhance their online customer service function. The role involves leading a team, improving customer experience across various channels, and integrating AI tools to boost efficiency.

This role includes helping the Store Manager with company objectives, providing exceptional customer service, and maximizing sales while maintaining efficient operations. A great opportunity for those passionate about customer service and seeking growth in a dynamic environment. A retail company is