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Customer service team lead jobs in SurbitonCreate job alerts

  • Waiter / Waitress
    Waiter / Waitress
    7 days ago
    £17 hourly
    Full-time
    Richmond

    Scott's Richmond, nestled in the picturesque Richmond-Upon-Thames, is an exquisite dining destination celebrated for its exceptional cuisine, warm ambiance, and commitment to providing an outstanding dining experience. As a beacon of culinary excellence, Scott's Richmond offers a menu featuring the finest dishes, set within an inviting atmosphere. Scott’s Richmond captures the splendour of the original concept in Mayfair and brings it to the stunning banks of the Thames in Richmond, just outside central London. We are currently seeking a dedicated and service-oriented individual to join our team as a Waiter. As a Waiter at our restaurant, you will be an integral part of delivering an outstanding dining experience. If you have a passion for hospitality, possess fine dining expertise, and are committed to providing exceptional service, we invite you to bring your skills to the renowned setting we call home. Key Responsibilities: • Greet guests in a professional and friendly manner., • Take and relay accurate food and beverage orders to the kitchen and bar., • Provide detailed information about menu items, specials, and wine selections., • Collaborate with kitchen and bar staff to maintain a smooth workflow., • Handle guest inquiries, concerns, and special requests with tact and professionalism., • Uphold the highest standards of cleanliness and hygiene in the dining area. Requirements: • Proven experience as a Waiter/Waitress in a high-end restaurant or similar establishment., • Exceptional customer service and communication skills., • Knowledge of fine dining etiquette and service standards., • Ability to multitask in a fast-paced environment., • Attention to detail and a passion for delivering an outstanding guest experience. Benefits: -30% Dining discount across our Caprice restaurants (excluding Scott’s Mayfair), The Ivy Collection & Bill’s -Access to early pay, savings tools & financial coaching via Stream -Enhanced maternity & paternity leave -Cycle to work scheme and refer-a-friend bonuses up to £1,000 -English language classes, length of service awards & employee recognition bonuses -Private medical and life insurance for senior leaders, life insurance for head office employees -Employee Assistance Programme -Plus, a structured pension scheme with employer contributions Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality. We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.

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  • Head Barista
    Head Barista
    8 days ago
    £14.8 hourly
    Part-time
    Molesey

    Location: St Mary’s Church East Molesey Hours: 16 – 20 hours per week (Term Time Only) Occasional weekend work required About the Role St Mary’s Church Café is looking for a friendly, confident, and community-minded Barista to join our team. The successful candidate will be passionate about creating a welcoming environment where people feel connected and valued. This role involves preparing high-quality drinks, providing excellent customer service, and helping to maintain the café as a warm and engaging community hub. The Barista will also support the day-to-day running of the café, including opening and closing procedures, and may assist in supervising volunteers during shifts. Key Responsibilities • Prepare and serve a range of speciality coffees, teas, and other beverages to a high standard., • Take customer orders and manage transactions efficiently to ensure a smooth and positive customer experience., • Provide warm, friendly, and attentive customer service, helping to foster a welcoming community atmosphere., • Assist with light food preparation as required., • Open and close the café in accordance with operational procedures., • Maintain high standards of cleanliness and hygiene, ensuring compliance with food safety regulations., • Contribute to an efficient and organised working environment., • Support and guide volunteers working during shifts when required., • Work occasional weekends as part of the rota. Person Specification Essential Skills and Attributes • Friendly, approachable, and confident when interacting with customers., • Ability to deliver excellent customer service and build positive relationships with regular visitors., • Comfortable working independently and taking initiative when needed., • Reliable and organised with good attention to detail., • Passionate about creating a welcoming community space. Desirable • Previous experience working in a café or hospitality environment (ideally at least one year), although this is not essential as training will be provided. Benefits • Term-time only working pattern., • 16 hours per week., • Ongoing training and development opportunities., • Opportunity for progression, with potential to develop into a Café Manager role within a short period of time.

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  • Supervisor / Assistant Manager
    Supervisor / Assistant Manager
    12 days ago
    £18–£19 hourly
    Full-time
    Earlsfield, Wandsworth

    We’re looking for a positive, energetic and hands-on Supervisor / Assistant Manager to join our team at Roxie Earlsfield. This is a fantastic opportunity for someone with restaurant experience who is ready to take the next step in their hospitality career and become part of a small, supportive management team. What we offer: • Around 30–35 hours per week, • A great work-life balance, • Closed on Mondays, • Evening shifts Tuesday–Saturday, • Sundays open all day from 12pm, • A friendly, supportive team, • Full training and development, • Genuine opportunities to grow within the company The role: As part of our management team, you’ll spend most of your time on the floor looking after guests and supporting the team. You’ll also learn the management side of the business, including: • Running shifts and leading service, • Managing reservations and guest enquiries, • Training and supporting team members, • Stocktakes and ordering, • Daily reporting and administrative tasks, • Delivering excellent customer service and helping drive sales What we’re looking for: • Previous restaurant experience (supervisory experience preferred), • A positive attitude and strong work ethic, • Someone confident dealing with customers, • A natural leader and team player, • Availability on Fridays, Saturdays and Sundays If you love hospitality, enjoy working with people and want to develop your management skills, we’d love to hear from you. Apply now and join the Roxie team.

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  • Cafe Manager
    Cafe Manager
    14 days ago
    £13–£15 hourly
    Full-time
    Hounslow

    We are seeking a motivated and experienced individual to join our team as a Manager in the Specialty Coffee Industry. As the Manager, you will be responsible for overseeing and leading the daily operations of our specialty coffee shop. You will ensure exceptional customer service, maintain high-quality standards, and create a positive and engaging work environment. If you have a passion for specialty coffee, proven leadership skills, and a strong track record in the industry, we invite you to apply. Responsibilities: • Oversee all aspects of daily operations, including opening and closing procedures, inventory management, and team management., • Ensure the highest level of customer satisfaction by delivering exceptional service, maintaining product quality, and promptly resolving customer concerns or issues., • Lead, train, and inspire a team of coffee enthusiasts, fostering a positive and collaborative work environment., • Develop and implement operational strategies to achieve sales targets, maximize profitability, and drive business growth., • Monitor and manage stock levels of coffee beans, supplies, and merchandise, placing orders as necessary to maintain product availability., • Maintain strict adherence to health and safety regulations, ensuring a clean and hygienic work environment., • Uphold the quality and consistency of coffee preparation, ensuring adherence to company standards and providing guidance to the team., • Organize and coordinate special events, promotions, and marketing initiatives to drive customer engagement and increase sales., • Stay up-to-date with industry trends, new brewing techniques, and emerging coffee products, and share knowledge with the team. Requirements: • Previous experience in the specialty coffee industry or a similar managerial role is essential, demonstrating a deep understanding of specialty coffee and its culture., • Passion for specialty coffee with a strong knowledge of brewing techniques, coffee origins, and flavour profiles., • Proficiency in espresso extraction, including grind adjustment, dosing, and tamping techniques., • Skill in creating and pouring latte art designs, showcasing attention to detail and craftsmanship., • Proven leadership abilities with a track record of effectively managing and developing a team., • Exceptional customer service skills with a friendly and approachable demeanour., • Excellent organizational and time management skills, with the ability to multitask in a fast-paced environment., • Strong problem-solving abilities and the capacity to make sound decisions under pressure., • Knowledge of inventory management, point-of-sale systems, and business operations., • Flexible availability, including weekends and holidays., • A positive attitude, a willingness to learn, and a strong commitment to teamwork., • Food handling certification and knowledge of health and safety regulations is a plus.

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  • Sales Advisor
    Sales Advisor
    2 months ago
    £1000–£1200 monthly
    Part-time
    Surbiton

    About Kroovel Kroovel is a leading UK luxury transport provider delivering premium limo hire, chauffeur services, sports car rental, airport transfers nationwide. We work with private clients, events, corporate travellers, and VIP customers who expect exceptional service and attention to detail. As we continue to grow, we’re looking for a confident, results-driven Sales Advisor to help customers plan and book limousines and sports cars. The Role 1. You will be the first point of contact for new enquiries, helping customers choose the right vehicle service for weddings, proms, corporate events, airport transfers, and special occasions., 2. This is a consultative sales role focused on delivering premium experiences, not hard selling., 3. Responsibilities, 4. Respond to inbound calls, emails and website enquiries, 5. Convert leads into confirmed bookings, 6. Recommend suitable limo, chauffeur, sports car, yacht or aircraft options, 7. Prepare quotes and manage bookings in CRM, 8. Upsell premium packages and add-on services, 9. Maintain excellent customer relationships, 10. Coordinate with operations and fleet teams Requirements 1. Previous sales or customer service experience, 2. Confident communicator with strong closing skills, 3. Professional, polished and customer-focused, 4. Organised and target driven, 5. Comfortable using CRM and booking systems, 6. Interest in luxury travel or automotive industry preferred What We Offer 1. Competitive salary + commission/bonus, 2. Performance incentives, 3. Career progression in a fast-growing luxury brand, 4. Friendly, supportive team, 5. Exposure to high-end clients and events Why Join Kroovel? Work with one of the UK’s fastest-growing luxury mobility companies. From chauffeur-driven limousine hire to Self Drive Sports Car, you’ll help create unforgettable journeys for our clients every day. How to Apply Send your CV and a short cover letter today. Learn more about us at Kroovel Ltd Kroovel Ltd is an equal opportunities employer. Job Types: Full-time, Part-time Work Location: In person

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  • Assistant Manager
    Assistant Manager
    5 days ago
    Full-time
    London

    We are looking for an enthusiastic and passionate assistant manager that is happy to work in both our Barnes and Putney locations. We are proud of our service and every pizza presented to our amazing customers. We are looking for someone who will lead by example, has drive for personal and business success, as well as a positive attitude! The role will include: Overseeing daily operations of restaurant, managing inventory, ensuring customers satisfaction Getting involved and improving daily front of house operations Ensuring that team members have positive attitude, they are treated fairly and can rely on management for support Developing and implementing strategies that would improve the overall performance Ensure the business is compliant with food safety regulations Hire and train new members of the team and provide ongoing support to the current staff Monitor cleanliness across FOH and kitchen Handle enquiries, complaints and dealing with feedback efficiently Manage budgets and costs What is required? Experience in leadership role in hospitality environment Strong knowledge on food safety and production processes to support the regulations Excellent communication and interpersonal skills Ability to problem-solve and make decisions independently Organisation and attention to detail Ability to work flexible hours(including weekends and public holidays) Benefits: -Tronc -Employee discount -Free pizza and drink on shift

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  • Starter Chef
    Starter Chef
    6 days ago
    £13–£15 hourly
    Full-time
    Epsom

    We are looking for a full-time Chef to join our team and prepare delicious meals for our customers. You will assist the Head Chef and Management with the smooth running of the kitchen whilst maintaining expenditure within stipulated budget limits. In the absence of the Head Chef to supervise the day to day responsibilities. Responsibilities · To take instruction from the Head Chef · To assist the Kitchen team in daily preparation and cooking of food keeping in mind our high standard of food service. · To serve and prepare food that should be served promptly and presented professionally. · Maintain a good understanding of menu options for the restaurant. · Responsible for taking and recording food/refrigerators temperatures within their own areas of responsibility. · Inform the Head Chef of food supplies required within the assigned sections. · To ensure that all equipment is functional and used correctly. · To ensure that all work areas are cleaned and maintained to the appropriate health and safety standards required. · To support the kitchen assistants with the cleaning of cooking utensils as and when required. · To have an appreciation of food costs, portion sizes, keep wastage to a minimum and to use cost effective menu options wherever possible. · To coach and support less experienced chefs in line with individual objectives. · To maintain all Health & Safety measures and ensure all legal and company requirements are adhered to. · To demonstrate a flexible approach in line with the business requirements. · Attend the necessary training courses and on the job training to increase knowledge to progress within the chef levels. Skills • Proven work experience as a Chef or Cook, • Hands-on experience with various kitchen equipment (e.g. grillers), • Ability to remain calm and undertake various tasks, • Excellent time management abilities, • Up-to-date knowledge of cooking techniques and recipes, • Familiarity with sanitation regulations

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  • Duty Manager, The Waterman's Arms, barnes
    Duty Manager, The Waterman's Arms, barnes
    21 days ago
    £17–£18 hourly
    Part-time
    London

    Join our management team at The Waterman’s Arms, a vibrant Pub and Restaurant located by the river in Barnes. We pride ourselves on our inclusive and innovative culture, driven by a genuine passion for hospitality, quality food, and exceptional drinks. The Waterman’s Arms has a creative and regularly evolving menu, using the best seasonal produce and showcasing a thoughtfully curated drinks list. We are looking for someone who is energised by this, and able to inspire enthusiasm and passion in the team. The ideal person for the job is someone who has a great eye for detail and who understands what great service is. The role will involve serving customers with a friendly but efficient style, maintaining the highest levels of cleanliness and organisation and opening and closing the venue. Overall we’re looking for someone to make sure service runs smoothly and that everyone has a wonderful time! Responsibilities As a Duty Manager, you will play a crucial role in ensuring our guests have a memorable experience. Your responsibilities will include: • Leading and motivating the team to deliver outstanding service., • Overseeing daily operations, including opening and closing procedures., • Maintaining the highest standards of cleanliness and organization throughout the venue., • Conducting daily service briefings and providing ongoing training on menu items, wines, and cocktails., • Engaging with customers to ensure satisfaction and resolve any issues promptly., • Collaborating closely with the General Manager and Assistant General Manager to achieve operational goals. Requirements The ideal candidate will possess: • A strong eye for detail and a commitment to delivering excellent service., • Previous management experience is preferred but not essential., • A passion for hospitality and the ability to inspire enthusiasm in others., • Flexibility to work a mix of day, evening, and weekend shifts. Benefits We offer a supportive working environment with opportunities for professional growth and development. You will receive: • Regular training and development sessions., • A chance to work with a creative and evolving menu., • A friendly and inclusive team atmosphere. Working Style This is a full-time position, requiring 40-45 hours per week. You will work closely with the management team to ensure smooth operations and a fantastic guest experience. How to Apply If you are excited about the opportunity to join our team and contribute to our success, we can’t wait to meet you!

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  • Count Manager - Merton & Alperton
    Count Manager - Merton & Alperton
    23 days ago
    £13–£14.35 hourly
    Full-time
    Morden

    Due to continued strong business growth, RGIS is excited to be recruiting additional Count Managers in the Merton and Brent areas. We are looking for ambitious and motivated candidates with excellent people management skills who will be responsible for leading teams of up to 45 people to deliver stocktakes for our retail customers. As a Count Manager for RGIS, you will share our passion for delivering outstanding service to our customers and ensuring the accuracy and integrity of the data we deliver to them. Our dedicated Count Manager training program will give you all the knowledge you need to operate the RGIS systems and will empower you to manage our teams of fantastic people to achieve these goals. Due to the nature of retail stocktaking, this role primarily operates Sunday to Thursday and involves early morning, late evening and night shifts. Flexibility is essential and schedules are released three weeks in advance, providing you with visibility and planning. Talent always shines through at RGIS and we have an incredible record of internal development and staff promotion. If you think you have what it takes to be the next success story for us then please apply. Requirements: · Previous experience in a supervisory or management role · A flexible approach to working including the ability to work shifts at a variety of times and locations · Full UK driving licence and access to own vehicle · Good general IT skills · Excellent communication skills · Excellent interpersonal skills with the ability to deal with internal and external stakeholders including senior managers Benefits · £13.35 Starting Rate during initial training, with further pay increase on completion of training program · Paid Annual Leave of up to 28 days per year · Paid driving time and generous mileage payments for using own vehicle · Performance based bonus scheme · Pension Scheme · Guaranteed weekly hours contracts available RGIS is an Equal Opportunities Employer

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