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James George Recruitment is working with a leading equipment and vendor finance provider, part of a large banking group, to recruit a Recoveries Account Manager for a 6-month contract at their South West London offices. \n You'll manage your own portfolio of arrears cases in the 60–90 day category across a range of sectors. The aim is to maximise recoveries while reaching fair, sustainable outcomes fo... \n \n ZIPC1_UKTJ

Job Title: Manager Location: Ruislip Package: £55,000-£70,000, 28 days holiday, auto enrolment pension, and more Working Hours: Full time, Monday-Friday, 9am-5:30pm \n A highly experienced Accountancy Practice in Ruislip, are hiring for an Accounts and Tax Manager, to join their growing team. A small-medium sized practice, made up of 15 members of staff, they are maintain their reputation by servicing an... \n \n \n ZIPC1_UKTJ

Salary: £55,000–£65,000 Location: West London | Multi-Site Hours: 40–45 hours | 5 days out of 7 | Shift-based \n Are you an experienced Account Manager with a background in luxury hospitality, fine dining or premium catering? \n I'm recruiting an Account Manager for a leading premium hospitality business, overseeing high-end premium catering operations across multiple locations. \n This is a senior, hands-on ... \n \n ZIPC1_UKCT

Your new company \n An award-winning accountancy practice recognised for its commitment to precision, innovation, and client success. Known for blending deep technical expertise with a refreshingly personal approach, the firm supports businesses of all sizes with services ranging from compliance and tax planning to strategic advisory and digital transformation. Your new role \n As a Client Manager, you'll be the main point of contact for a portfolio of clients, ensuring they receive timely, accurate, and proactive support. You'll oversee the delivery of accounts, tax returns, and advisory work, while nurturing relationships that help clients feel genuinely supported. \n Key responsibilities: \n\n • Manage a varied portfolio of clients across different sectors\n, • Act as the primary contact for client queries, providing clear and practical guidance\n, • Review accounts, VAT returns, management reports, and tax computations\n, • Coordinate workflow within the team to ensure deadlines are met\n, • Identify opportunities to add value through advisory services\n, • Support junior team members with coaching and technical guidance\n, • Ensure compliance with relevant regulations and internal quality standards\n\n What you'll need to succeed \n\n • Experience in an accountancy practice environment\n, • ACA/ACCA qualified (or equivalent).\n, • Strong communication skills and a natural ability to build rapport\n, • Confident reviewing work and providing constructive feedback\n, • Organised, proactive, and comfortable managing multiple deadlines\n, • A genuine interest in helping clients understand their numbers and grow their businesses\n\n What you'll get in return \n\n • A supportive, collaborative team culture\n, • Opportunities for professional development and progression\n, • The chance to make a real impact with clients who value your expertise\n\n What you need to do now \n If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. \n If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays

Who are we? \n Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is l... \n \n ZIPC1_UKCT

Freightserve recruitment are looking for a Customer Service Manager for a well-established Freight / Courier company. The company is based in the Heathrow area. Responsibilities:- Manage, coach and develop Shift Leaders to ensure consistent leadership, service delivery and operational control across all shifts. Ensure Shift Leaders are effectively leading Customer Service Advisors and maintaining high standards of customer support, communication and issue resolution. Oversee daily proactive reporting, ensuring delivery delays, missing items and service exceptions are identified, investigated and resolved within agreed timescales. Act as the senior escalation point for complex customer issues, supporting Shift Leaders with resolution plans and customer communication where required. Review team performance metrics and SLA’s including response times, resolution rates, customer satisfaction, quality scores and productivity, implementing improvement plans where needed. Ensure regular call and case quality checks are completed by Shift Leaders and that feedback is captured, actioned and followed up in a structured way. Own and maintain customer service SOPs, ensuring compliance, consistency and adherence across all shifts and locations. Work closely with internal departments, carriers and operational teams to resolve recurring issues and improve the customer experience. Oversee shift briefings, handovers and communication logs, ensuring information is accurate, timely and available to all relevant stakeholders. Support workforce planning, shift cover, holiday planning and absence management in line with business requirements. Identify training needs across the department and ensure Shift Leaders are equipped to mentor, coach and develop their teams. Analyse customer feedback, complaints and operational trends to recommend service improvements and prevent repeat issues. Prepare daily, weekly and monthly reports for the Head of Product Innovation and Carrier Management highlighting performance, risks, trends and recommended actions. Person Specification:- Strong people manager with the ability to lead through others and set clear expectations. Organised, self-disciplined and able to manage competing priorities across shifts and locations. Confident decision maker with the ability to resolve escalations calmly and commercially. Able to work in a fast paced, time specific and targeted environment while maintaining service quality. High level of accuracy, attention to detail and ownership of outcomes. Ability to identify trends, root causes and process gaps, then drive practical solutions. Consultative and collaborative approach with strong internal stakeholder management skills. Customer focused, with the ability to balance service excellence, operational practicality and commercial impact. 5-year checkable work history, with no unaccountable gaps. Subject to Basic DBS check. Essential Skills:- Proven experience managing within a customer service team, preferably within logistics, supply chain, transport, courier or freight environments. Minimum 3 years’ experience in a supervisory, team management or customer service leadership role. Experience managing team leaders, shift leaders or supervisors in a performance-led environment. Strong understanding of customer support processes, escalation management, SOPs, reporting and quality assurance. Excellent communication, coaching, problem-solving and stakeholder management skills. Comfortable working in a high-pressure, time-sensitive environment with clear KPIs and service expectations. Proficient in MS Office, particularly Excel, Outlook and Teams, and confident using customer service platforms or ticketing systems. The role can offer Remote, Hybrid of office based working. As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry

Job description Product Testers are wanted to work from home in the UK to fulfill upcoming contracts with local and international companies. We guarantee 15-25 hours per week with an hourly pay of between £18 / hr. and £32 / hr., depending on the In-Home Usage Test project. No experience required. There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by check. UK Product Testers is a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) in the UK and on the international stage. We provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access. It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the UK market. Main Duties : Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.) Take care of the product being tested and use it responsibly Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a c ertain amount of time, writing reviews, taking pictures, etc.) Some In-Home Usage Tests projects may require participants to use MFour’s Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion® insights to gain unparalleled depth of responses) There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm Write reviews as requested in the In-Home Usage Test Daily Schedule for each project Requirements : Ability to follow specific instructions Excellent attention to detail and curious spirit Be able to work 15-25 hours per week and commit to a certain routine Have access to a computer or smart phone and a reliable internet connection Have access to a digital camera or cell phone camera that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary. Benefits : Very competitive pay rate Weekly pay Work around your own schedule Learn about an exciting industry Telecommute (you can work from home, work or school) Most of the time you can keep the product you tested

We are seeking a proactive and service-focused Assistant Lounge Manager/ Customer Services Manager to support the leadership and delivery of premium hospitality within a Business Class Lounge at Heathrow Airport. Customer Service Manager - Hospitality Airport Lounge - Hounslow. Title: Customer Servi

Powering the agentic revolution in travel. Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.Senior Manager, Supplier Management, Lodging, Ground & Media • EMEAWe are seeking a Senior Manager, Supplier Management Lodging, Ground & Media, • EMEA to join our global Lodging, Ground & Media team, where innovation knows no borders. This team generates best-in-class supplier content and commercials across hotel, car, rail, tour and ancillary segments. It connects supplier partners with technology solutions to simplify distribution and scale growth. With an inclusive culture and flexible work environment, we work together with boldness, curiosity and commitment so we can all win together.As Senior Manager, Supplier Management, Lodging, Ground & Media • EMEA, you will drive commercial strategy and growth across regional supplier partners. You will guide key customer relationships, direct cross-functional execution and align client goals with Sabre solutions. This role demands strategic vision, technical acumen and confidence to challenge legacy travel distribution models.What you'll doLead supply strategic account management across EMEA partners to deliver revenue targets and ensure enhanced content is available for agency customers.Drive adoption of API-based travel services and lodging solutions by aligning customer technology needs with Sabre capabilities.Partner with product strategy, technology and delivery teams to turn customer feedback into roadmap priorities.Champion supplier success by guiding onboarding, resolving operational friction and expanding commercial relationships.Represent Sabre to major regional hotel and supply partners to shape EMEA content strategy.Conduct strategic planning to operationalize regional growth objectives into actionable supply team plans.Provide consultative stewardship to help commercial teams identify market trends and overcome client challenges.Use generative AI and analytics tools to sharpen account planning, streamline pipeline reporting and uncover growth opportunities.What you'll bringMinimum 8 years of experience in account management, technical sales or solution consulting within travel technology, SaaS or hospitality distribution.Proven track record of managing supplier portfolios and driving revenue growth across API-driven environments.Deep expertise in travel ecosystem technology, including hotel reservation systems, back-office platforms and distribution workflows.Strong leadership capability to influence cross-functional stakeholders and navigate matrixed global organizations.Demonstrated success in establishing senior-level partnerships across agency and product teams.Extensive experience in developing sales strategies to exceed growth targets in fast-paced commercial environments.Strong domain expertise in hospitality or ground transportation distribution frameworks.Practical experience using generative AI, automation or analytics tools to accelerate commercial planning and enhance business insights.Benefits that support youOur benefits reflect how we value you – with competitive compensation, generous time off, health and well-being support, and opportunities to grow.Benefits include:25 days of annual leave plus public holidays, paid volunteer time off each quarter and an additional company-wide year-end break.Private medical insurance through Vitality, comprehensive dental coverage through BUPA and vision care reimbursement.A company pension scheme with generous employer contributions.Up to 12 weeks of paid parental leave.Comprehensive life assurance, income protection and critical illness insurance.Access to electric or hybrid car leasing and Cycle to Work schemes.Access to the Employee Assistance Program (EAP), online general practitioner (GP) consultations, mental well-being apps and personal nurse services.A hybrid work arrangement with three days in the office and two days working remotely to support work-life balance.Global diversity and inclusion programs.Eligibility and coverage are subject to applicable benefit plans and company policies.We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses. xrnqpay Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.#LI-Hybrid#LI-PS1SummaryLocation: Richmond, England, United KingdomType: Full time

Customer Experience Advisor | S1 | Retail Banking | Scarborough. Whether you're helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you'll never know what the next

Lewis Davey is seeking an experienced Senior Associate Sustainability Consultant to join a well-established multidisciplinary consultancy delivering sustainability advice across a diverse portfolio of projects in Bristol or Cardiff. You will lead major client commissions, manage multidisciplinary teams and develop technical capability and business growth, working with clients, architects and engineers to deliver low-carbon, high-performing buildings and certification schemes. #J-18808-Ljbffr

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.Senior Manager Account Management Lodging, Ground & Media - EMEAWe are seeking a Senior Manager Account Management Lodging, Ground & Media - EMEA to join our global Lodging, Ground & Media team, where innovation knows no borders. This team generates demand across hotel, car, rail, tour and ancillary segments. It connects agency partners with technology solutions to simplify distribution and scale growth. With an inclusive culture and flexible work environment, we work together with boldness, curiosity and commitment so we can all win together.As Senior Manager Account Management Lodging, Ground & Media - EMEA, you will drive commercial strategy and growth across regional agency partners, leading a team of technical domain experts who partner with Travel Agency sales team to accelerate growth across non-air travel categories. You will guide key customer relationships, direct cross-functional execution and align client goals with Sabre solutions. This role demands strategic vision, technical acumen and confidence to challenge legacy travel distribution models.What you'll doLead demand/supply strategic account management across EMEA travel agency partners to deliver revenue targets.Drive adoption of API-based travel services and lodging solutions by aligning customer technology needs with Sabre capabilities.Partner with product strategy, technology and delivery teams to turn customer feedback into roadmap priorities.Champion client success by guiding onboarding, resolving operational friction and expanding commercial relationships.Conduct strategic planning to operationalize regional growth objectives into actionable demand team plans.Provide consultative stewardship to help commercial teams identify market trends and overcome client challenges.Use generative AI and analytics tools to sharpen account planning, streamline pipeline reporting and uncover growth opportunities.What you'll bringMinimum 8 years of experience in account management, technical sales or solution consulting within travel technology, SaaS or hospitality distribution.Recent experience working within or directly managing accounts for a travel agency, TMC or travel management environment.Proven track record of managing client portfolios and driving revenue growth across API-driven environments.Deep expertise in travel ecosystem technology, including hotel reservation systems, back-office platforms and distribution workflows.Strong leadership capability to influence cross-functional stakeholders and navigate matrixed global organizations.Demonstrated success in establishing senior-level partnerships across agency and product teams.Extensive experience in developing sales strategies to exceed growth targets in fast-paced commercial environments.Strong domain expertise in hospitality or ground transportation distribution frameworks.Practical experience using generative AI, automation or analytics tools to accelerate commercial planning and enhance business insights.Benefits that support youOur benefits reflect how we value you – with competitive compensation, generous time off, health and well-being support, and opportunities to grow.For employees based in the UK, benefits include:25 days of annual leave plus public holidays, paid volunteer time off each quarter and an additional company-wide year-end break.Private medical insurance through Vitality, comprehensive dental coverage through BUPA and vision care reimbursement.A company pension scheme with generous employer contributions.Up to 12 weeks of paid parental leave.Comprehensive life assurance, income protection and critical illness insurance.Access to electric or hybrid car leasing and Cycle to Work schemes.Access to the Employee Assistance Program (EAP), online general practitioner (GP) consultations, mental well-being apps and personal nurse services.A hybrid work arrangement with three days in the office and two days working remotely to support work-life balance.Global diversity and inclusion programs.Eligibility and coverage are subject to applicable benefit plans and company policies.We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses. Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.#LI-Hybrid#LI-PS1SummaryLocation: Richmond, England, United KingdomType: Full time

Eight Financial Advice in Totton is seeking a detail-driven Quality Assurance Specialist to maintain adviser quality, compliance, and client protection across the business.

Vercel is seeking a Senior Technical Account Manager to own the post-sales technical relationship for a portfolio of enterprise accounts.

Customer Service Representative. Whether youre joining us from a similar role in Customer Services or looking to kick-start your career in this field, we want to speak to you. Have experience of providing outstanding customer service, whether that's in retail, hospitality, or perhaps healthcare.

A highly experienced Accountancy Practice in Ruislip, are hiring for an Accounts and Tax Manager, to join their growing team. Minimum of 5 years accountancy practice experience.

Next to good terms of employment, Brompton offers you the opportunity to work in a responsible and challenging job within a dynamic, international and ambitious environment. We are all proud to be part of Brompton Bicycle Ltd; we all share the same passion and dedication to the company and the produ

Provide technical guidance on use case development, configuration, and optimization for Enterprise Security (ES) and Splunk UBA. Coordinate with the broader Splunk Account Team to align strategic plans. Identify and champion product expansion opportunities within existing accounts.

Permanent Part-Time Sales & Customer Service Advisor.Brentford 20 hours per week Up to 13.Are you a confident, customer-focused individual with a natural flair for sales?.We are recruiting on behalf of a well-established national storage company for a Permanent Part-Time Sales & Customer Service Adv

Join Mercier Consultancy as an Italian Speaking Customer Service Specialist, with an exciting opportunity to work in beautiful Greece! We are offering paid relocation for the right candidate who is passionate about providing top-notch customer service to our Italian-speaking clientele. Experience in

Job title: Customer Service advisor.Location: AAR Tunbridge Wells, 3 Stag Road, Tunbridge Wells, TN2 3BQ.Due to company growth and expansion we’re looking for a Customer Service Advisor to be part of our success story.Listed in the 2022 Sunday Times 100: Britain’s fastest-growing private compani

Ruggable is looking for a full-time Contract Consumer Care Representative to join our international team to cover a maternity leave! This individual will act as the voice of Ruggable, interacting with our European customers in English and German primarily via phone, WhatsApp and email. The ideal can

Able to provide clear, concise, effective, and professional communications with clients, peers, vendors, and department managers. Remote Office / Work from home. Headquartered in Wisconsin, USA, and supported by a remote workforce across the US and in the UK, China, and Brazil.

Join Patrique Mercier Recruitment JP as a Japanese-speaking Customer Service Representative in the beautiful city of Athens, Greece! This exciting role offers the opportunity to work for a prestigious company while engaging with customers in a friendly and dynamic environment. Previous experience in

Capital on Tap started because small businesses were underserved.Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed.Today we're a financial platform - not just a credit card company.We offer a best-in-class business credit ca

Portuguese Speaking Customer Representative. Greece, enabling you to enjoy a vibrant lifestyle while contributing to our customer service excellence. Provide exceptional customer support to Portuguese-speaking clients, addressing their inquiries with professionalism and care.

Spanish Speaking Customer Representative. Strong communication skills with a focus on customer satisfaction. This role offers a unique chance to immerse yourself in a beautiful country while contributing to our exceptional customer service team.

We are looking for a Customer Support Executive who possesses a passion for customer care and will work with our team of talented Customer Support Executives & colleagues across the business to provide the best possible end to end customer experience. Final interview with VP of Customer Support. Yo

VINCI Building is looking for an experienced Permit, Project Support and Stakeholder Manager who will be responsible for supporting complex, safety-critical infrastructure projects, primarily within aviation and major construction environments. Attendance at Permit Meeting and Client Surgeries and s

Tata Consumer Products Ltd in the UK is seeking a Business Manager to support a Top 4 grocery account, delivering revenue growth, and managing P&L with strategic commercial plans across the account.

Vercel is the agentic infrastructure company. We free people and agents to ship what’s next. For more than a decade, Vercel has shaped how the web is built. As the team behind Next.js, v0, and AI SDK, we create products that help builders move from idea to production with speed, security, and exceptional developer experience. Now, software is entering a new era, and the next generation of products will not just be used by people. They will be built, extended, and operated by agents. We are building the platform for that future, trusted by companies like OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. Whether you’re building our products, supporting our customers, growing our community, or shaping our story, you’ll help define what comes next. We are looking for a Senior Technical Account Manager (TAM) to join our Forward Deployed Engineering organization within Professional Services. As a Senior TAM, you will be the named, persistent technical owner for the mission-critical workload that anchors your customer's Vercel relationship, across a portfolio of concurrent accounts. You are a peer to their VPs of Engineering and CTOs, and the first line of coordination for every Vercel workstream attached to that workload, across Support, Engineering, Product, and Sales. On a large customer several Vercel roles are engaged at once, and you are the person who keeps them coherent. The Solutions Architect stays technically accountable for the account as a whole. On the accounts you cover, you take over the post-sales technical relationship for that workload from the Solutions Architect, through a structured handover. The SA stays on the account and continues across everything outside your scope: new teams, new workloads, and expansion. This is a billable, customer-funded role. Customers purchase Senior TAM engagement as part of their Vercel relationship, and you will carry a portfolio of concurrent accounts. You will not be on-call, you will not write production code, and you will not carry a sales quota. You will own the technical relationship, drive proactive risk identification and architectural guidance, and ensure every other Vercel engagement on your accounts (e.g. Platform Consumption, Forward Deployed Engineers (FDEs), Professional Services projects, audits, workshops) lands successfully and compounds in value over time. Our Professional Services team is structured around a simple frame: PS delivers outcomes, FDE delivers velocity, TAM delivers continuity. You are the continuity. You are the reason a customer's second year on Vercel is more valuable to them than their first. You will report to the Head of Professional Services and will be located within the Americas or EMEA region. • Own the post-sales technical relationship for a portfolio of strategic enterprise accounts. You are the customer's named technical owner, the person their VP of Engineering calls when something matters. You take this accountability over from the Solutions Architect at deal close, through a formal handover, and you hold it for the life of the engagement. You co-own each account with the Account Executive, with clear domain boundaries: you own technical, they own commercial, and both of you have veto rights within your domain. You run a defined cadence with each account: a weekly Cadence Call, a monthly business review, a quarterly business review with the customer's technical leadership, and an annual roadmap workshop., • Lead post-incident pattern ownership and technical triage. You are not the 24/7 first call. Customer Support remains the front line, but when an incident escalates or a pattern emerges across multiple incidents, you take ownership. You drive the post-mortem, identify the architectural root cause, and own the remediation roadmap. You commit to responding within 4 business hours in your local time zone to any P1/P2 escalation routed to you, and you are the customer's escalation path when standard Support channels need acceleration., • Drive proactive technical strategy, cost optimization, and architectural guidance. You spend the majority of your time on work the customer doesn't yet know they need: architectural reviews, technical risk mapping, cost and usage optimization, pre-launch readiness assessments, and translating Vercel's product evolution into specific opportunities for the customer's business. Solutions Architecture does this work across many customers. On your workload you do it deeper, more often, and with the sustained context that comes from holding the relationship over years. The best TAMs save customers more than the cost of the engagement through this work alone., • Scope and orchestrate Vercel's broader engagement on your accounts. When your customers need hands-on engineering work, a deep audit, or a launch readiness review, you scope and hand off to a Forward Deployed Engineer. Enablement and training go to Developer Success Engineering, and fixed-scope delivery work goes to Professional Services. You do not deliver these engagements yourself. You coordinate, track, and capture what those engagements produce, then integrate it back into the customer's technical roadmap. What you add is making sure they happen at the right time, with the right scope. Throwaway demos and illustrative proofs-of-concept are part of the job; code that ships to a customer's production environment is not., • Operate as the customer's voice inside Vercel. You translate customer technical needs into signal for Product, Engineering, and Support, using the same Vercel-internal channels that Solutions Architects and Developer Success Engineers use today. You hold internal teams accountable to commitments you've made to your customers. In the early phase of the function, you will do this primarily through influence and relationships built up by the broader Forward Deployed Engineering org; over time, this will operate through defined cross-functional service-level agreements you help establish., • Make the engagement self-funding. The Account Executive owns the renewal. You own the technical case for it. What you are accountable for is the work that makes the engagement worth buying again: the cost and usage optimization that pays for it, and the platform adoption you drive on the account. On a healthy account, the value you create exceeds what the customer pays for this role. The engagement is renewed annually, and your customers' decision to renew is the most honest measure of the value you've delivered. You will be measured against a 90%+ engagement renewal rate, with supporting metrics including TAM-specific CSAT (target 4.5+ / 5), escalation responsiveness against the 4-hour SLA (target 95%+), influence on Professional Services and FDE attach, and the platform adoption you drive on your accounts, measured as accelerated consumption., • 5+ years in a customer-facing technical role at a platform, infrastructure, or developer tools company (TAM, Solutions Architect, Developer Success, Field Engineer, or hands-on technical consultant), with personal ownership of strategic relationships: QBRs, roadmap, workshops, renewals. Internal SA/DSE/CSE candidates encouraged to apply., • Deep technical experience with a platform product, and evidence of getting credible on an unfamiliar one fast. Breadth across a platform matters more here than depth in one corner., • Platform experience. You have run a technical platform at scale in a customer-facing role and are fluent in the build and deploy path: CI/CD pipelines, environment and preview strategy, release mechanics, and the cost and performance patterns that separate a healthy deployment from a runaway one., • Infrastructure and cloud-provider depth. Production-grade, architectural reasoning on AWS, GCP, or Azure., • Demonstrated fast ramp. You earned customer trust on an unfamiliar, technical product., • Prior production experience with Next.js and Vercel is a strong advantage. It is not a requirement and the assessment measures your ability to learn., • You optimize for the customer and can quantify outcomes. You actively create incremental value for a customer’s adoption through spend management, risk mitigation, and shape their adoption journey., • You operate with high agency across complex relationships. You steer cross-functional outcomes without formal authority, challenge flawed technical decisions without burning the relationship, and build trust fast when picking up an engagement someone else started., • Strong written communication, particularly for executive and incident contexts. You can compress a complex technical situation into a one-page executive summary shaping action and accountability., • Willing to travel approximately 4-8 times per year to customer offices for QBRs, roadmap workshops, and incident retrospectives, generally in-region., • Have prior experience as a Technical Account Manager at a hyperscaler, infrastructure platform, or developer-tools company (AWS, Cloudflare, MongoDB, Snowflake, Datadog, GitHub, etc.)., • Have hands-on experience with AI agent development, particularly using the Vercel AI SDK, MCP servers, or similar frameworks., • Have run an annual technical roadmap workshop or "Well-Architected Review"-style engagement with an enterprise customer., • Have experience transitioning from a delivery or support role into a customer-owning role, and can articulate what changed in how you operated., • Have direct experience as a Solutions Architect, Support Engineer, or technical delivery lead at a developer platform or infrastructure company, particularly one with a similar split between pre-sales SA and post-sales technical ownership. #J-18808-Ljbffr

Funeral Service Specialist Location: North West London. This is a mobile role covering four of our funeral homes, in Southall, Heston, Isleworth and Slough, driving between branches wherever you're needed most. A full UK driving licence is essential. Job Type: Full-time, permanent Salary: £29,857.54 per annum Be there for families wherever they need you As our mobile Funeral Service Specialist, you'll be the steady pair of hands our North West London funeral homes can count on. When a colleague is on holiday or off sick, or a branch is at its busiest, you'll step in so families get the same warm, expert care whichever of our doors they walk through. The role at a glance: Working across 4 branches • Southall, Heston, Isleworth and Slough You'll work alongside trusted local names that have served their communities for generations, including A. Spicer & Sons, H.G. Brown & Sanders and Hounslow Funeral Service. When someone dies, you'll often be the first person their family speaks to. How you listen, explain and guide them can shape how they remember one of the hardest days of their lives. Your week will change with where you're needed, and you'll get to know teams and communities right across North West London. What you'll do Be the first point of contact for families, in person, by phone or by email, at whichever branch you're supporting Arrange funerals that meet family wishes, cultural practices and legal requirements, with clarity, compassion and precision. Build relationships with suppliers, care homes and local community groups - including ministers, celebrants and florists. Introduce our wider services, including funeral plans, probate, wills and memorials Keep branches running smoothly, from viewings and chapel visits to diaries, payments and funeral records Slot in quickly with local teams and Funeral Directors, keeping our standards consistent across every branch What you'll bring A full UK driving licence and access to your own vehicle: this is essential, as you'll be driving between branches every week Experience working directly with the public in a customer-facing or advisory role, such as sales, hospitality, financial services or healthcare Warmth, empathy and the resilience to stay calm in emotionally sensitive situations Accuracy and confidence with paperwork, contracts and documentation Adaptability: you're happy working in different branches, with different teams, often at short notice, and you can be flexible on your hours, including some weekends, bank holidays and on-call Experience in funeral services or bereavement care, a sales or product-advisory role, or Funeral Plan Consultant (FPC) training would be a bonus, but it isn't essential. We'll give you full training. You'll find full details in the job description. What you can expect from us Time to recharge - Accrue up to 22 days' annual leave plus bank holidays, based on the hours you work, giving you valuable time to rest, recharge and maintain a healthy work-life balance. Planning for your future - 4% matched pension to help you build long-term financial security. Everyday savings and perks Access to MyStaffShop, our employee rewards platform, offering savings across high street and online retailers, alongside eyecare support, flu jab reimbursement and lifestyle discounts. Support when you need it - Access to a 24/7 Employee Assistance Programme, occupational health services and confidential counselling. Learn and grow with us - Ongoing training and development, including internal learning pathways and apprenticeship opportunities. Support when you need it - Access to a 24/7 Employee Assistance Programme, occupational health services and confidential counselling. Making work easier - Free on-site parking available at most of our locations. What Sets Us Apart Meaningful purpose - Supporting families through the hardest moments of their lives. Grow with us - More career paths and leadership opportunities as our group grows. Shape the future - Help us become the UK's number one end-of-life provider and see the difference it makes. What are the next steps? Hit 'apply' and a member of our Talent Acquisition Team will be in touch. Why Dignity Funeral Directors Dignity Funeral Directors helps families say goodbye to the people they love with simplicity, dignity, kindness and exceptional care. Every day, our funeral teams across the country support families through some of life's hardest moments. As part of Life Services Group, Dignity Funeral Directors is also part of a wider mission to make end-of-life care more joined up, more supported and easier for families to navigate. Be there when families need you most; with work that matters, a team that supports you, and the training to build a career, whether you've done this before or not. Dignity Funeral Directors is part of Life Services Group; the group bringing together Dignity Funeral Directors, CMG, Simplicity Cremations, Dignity Legal Services and Farewill. Together, we can support families across more of the end-of-life journey, while each brand keeps the name, identity and community connection people already know. For Dignity Funeral Directors, that means more investment in better training, better support and better tools for our funeral teams. You'll be part of a close-knit team who look out for each other and take real pride in their work. No two days are the same, and the work you do is noticed and valued. If you want a job that is genuinely meaningful, helping families in your community through one of the hardest times in their lives; find your Life's work. FCA Statement Dignity Funeral Directors is part of a group that includes FCA-regulated activities. Some roles may require additional training, screening or regulatory checks, confirmed during recruitment. Equality, Diversity and Inclusion Statement We know diverse teams build a better place to work. Whoever you are, we'd love to hear from you - let us know if you need anything to make the process more accessible. Unsolicited agency submissions will be treated as direct applications, with no fee payable. We may close or extend applications depending on response levels, so we'd recommend applying early. TPBN1_UKTJ

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