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  • Assistant Cafe Manager
    Assistant Cafe Manager
    18 hours ago
    £13–£15 hourly
    Full-time
    Northwood

    G’day Mate! Urban Baristas is a specialty coffee company originating from Australia, known for its commitment to quality coffee and the vibrant Australian brunch culture. With several cafes across London and our roastery in Bethnal Green, we strive to create exceptional coffee experiences for our customers. We believe in fostering a positive work environment and supporting the professional growth of our team members. Join us as we continue to expand and deliver outstanding coffee and service to our valued customers. Job Summary: We are seeking a motivated and talented individual to join our team as an Assistant Manager in the Specialty Coffee Industry. As the Assistant Manager, you will play a vital role in supporting the overall operations and management of our specialty coffee shop. You will assist the Store Manager in overseeing daily operations, ensuring exceptional customer service, and maintaining a positive and engaging work environment. If you have a passion for specialty coffee, a strong work ethic, and excellent leadership skills, we invite you to apply. Responsibilities: • Assist the Store Manager in all aspects of daily operations, including opening and closing procedures, inventory management, and leading the team., • Ensure the highest level of customer satisfaction by delivering exceptional service, maintaining product quality, and resolving customer concerns or issues promptly., • Train, mentor, and motivate staff members, fostering a positive and collaborative work environment., • Collaborate with the Store Manager to develop and implement operational strategies to achieve sales targets and maximize profitability., • Monitor and maintain stock levels of coffee beans, supplies, and merchandise, placing orders as necessary to ensure product availability., • Oversee the quality and consistency of coffee preparation, ensuring adherence to company standards and providing guidance to the team., • Assist in organizing and coordinating special events, promotions, and marketing initiatives to drive customer engagement and increase sales., • Uphold strict adherence to health and safety regulations, ensuring a clean and hygienic work environment., • Stay up-to-date with industry trends, new brewing techniques, and emerging coffee products, and share knowledge with the team. Requirements: • Previous experience in the specialty coffee industry or a similar role is necessary, with a strong emphasis on specialty coffee knowledge and skills., • Strong passion for specialty coffee and a deep understanding of brewing techniques, coffee origins, and flavour profiles., • Proficiency in espresso extraction, including grind adjustment, dosing, and tamping techniques., • Skill in creating and pouring latte art designs, showcasing attention to detail and craftsmanship., • Proven leadership abilities with the ability to effectively train, motivate, and develop a team., • Exceptional customer service skills with a friendly and approachable demeanour., • Excellent organizational and time management skills, with the ability to multitask in a fast-paced environment., • Strong problem-solving abilities and the capacity to make sound decisions under pressure., • Knowledge of inventory management, and point-of-sale systems., • Flexible availability, including weekends and holidays., • A positive attitude, a willingness to learn, and a strong commitment to teamwork., • Food handling certification and knowledge of health and safety regulations is a plus.

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  • Clinic coordinator
    Clinic coordinator
    23 days ago
    £13 hourly
    Part-time
    Elstree

    We are seeking a confident and commercially minded Reception coordinator to join our clinic. This role is front facing and sales supportive, combining excellent client care with proactive outbound calling. You will be the first point of contact for clients in clinic and for new enquiries, playing a key role in converting leads into booked consultations and treatments. This is not a passive desk role. You must be comfortable picking up the phone, following up warm leads, handling objections, and confidently discussing our treatments and offers. Duties and responsabilities: Oversee the reception area, warmly welcoming clients and maintaining a professional front-of-house presence. Manage appointment bookings and optimise the clinic schedule to ensure smooth operations and efficiency. Conduct consultations with both new and existing clients, offering tailored recommendations and upselling services where appropriate. Actively engages with clients to ensure they are fully aware of all services, offers and packages, to encourage further bookings. Respond to emails promptly and professionally, handling client and internal enquiries efficiently. Collaborate with the clinic team to ensure smooth operations and exceptional customer services. Responsable for gathering client feedback on their experience and book their next service. Maintaining all data documentation for treatments, services, products for clients and client's files up to date and organised. Monitor stock levels, ensuring adequate supplies are maintained, and uphold high standards of clinic cleanliness. Handle payments to the clinic by card, cash; keep record of financial transactions. Keep the reception and your whole department area clean and tidy. Assist with social media and monthly promotions. Assist with additional duties as needed to support the clinic team. Requirements: Minimum 2 years of experience in a front of house.

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  • Business Administrator Level 3 Apprentice – Full Time (Watford)
    Business Administrator Level 3 Apprentice – Full Time (Watford)
    1 month ago
    £8 hourly
    Full-time
    Watford

    Business Administrator Level 3 Apprentice – Full Time (Watford) We are seeking a motivated and organised Business Administrator Level 3 Apprentice to join our team in Watford. This is an excellent opportunity for someone looking to build a career in business administration while gaining a recognised qualification. The successful candidate will work in a fast-paced office environment, supporting day-to-day administrative and operational tasks while completing their apprenticeship studies. This full-time position is based in Watford and totals 48 hours per week, including allocated time for apprenticeship study and training. The role provides practical hands-on experience across a variety of business functions, helping the apprentice develop strong organisational, communication, and digital administration skills. Key responsibilities will include maintaining accurate records, preparing documents and reports, and supporting internal teams with administrative tasks. The apprentice will regularly use Microsoft Excel and Microsoft Word to create spreadsheets, manage data, prepare reports, and produce professional documentation. The role will also involve supporting customer and sales administration using Zoho CRM to update client records, track communications, and assist with pipeline management. Basic finance administration tasks may include assisting with Xero accounting software, helping to organise invoices, track payments, and maintain financial records. The apprentice will also gain experience using a range of digital business tools including Dropbox for document storage and collaboration, as well as assisting with social media tools to help schedule posts, maintain online presence, and support marketing activities. We are looking for someone who is reliable, enthusiastic, and eager to learn. Strong attention to detail, good communication skills, and basic IT knowledge will be beneficial. Full training and support will be provided throughout the apprenticeship programme. This role offers a fantastic opportunity to gain valuable workplace experience, develop professional skills, and achieve a Level 3 Business Administrator qualification while working as part of a supportive and growing team.

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