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Duties: - Lead and manage a team of customer service representatives. - Set performance goals, provide coaching, and conduct performance evaluations. - Foster a culture of excellence and customer-centricity within the team. - Oversee the resolution of customer inquiries, complaints, and escalations in a timely and effective manner. Ensure that customers receive accurate and helpful information and assistance. - Develop and implement customer service strategies and initiatives to enhance overall customer satisfaction. - Implement best practices to improve efficiency and effectiveness. Provide training and development opportunities for customer service staff. - Ensure that the team is well-versed in relevant policies and procedures. - Monitor and report on key performance metrics related to customer service, such as response times, customer satisfaction scores, and resolution rates. - Take corrective actions as necessary to meet or exceed performance targets. - Ensure compliance with all relevant regulations and standards. - Conduct quality assurance assessments to maintain service quality. Requirements: - Should possess a combination of leadership. - Communication, problem-solving, and customer-centric skills to effectively manage. - Proven experience in customer service management. - Strong leadership and team management skills. - Knowledge of relevant software and technology used in customer service operations. - Commitment to delivering exceptional customer service.
Our team is the best in the industry – is it time for you to join us? The Role: GAP Lifting Hire & Sales offers one of the largest ranges of lifting equipment and accessories in the industry. From small shackles and slings to material lifts and aluminium gantries, the division has everything ou...
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External AdvertsDo you want to be part of a community and grow a career? At Southern Co-op we work hard because we want to do well and the more successful we are the more we can give back to our members and communities – that’s the beauty of a co-operative. As the Payroll Manager, you'll ensure ...
You may also have experience of: Sales Representative, Account Executive, Business Development Representative, Territory Sales Manager, Outside Sales Representative, Sales Consultant, Account Manager, Sales Associate, Customer Acquisition Specialist, Regional Sales Representative, Small Business ...
State of the art, new build stand alone aftersales facility * Established and stable management team * High performing top 10 retailer in UK network for customer experience * Manufacturer training programme * Industry leading onboarding and induction programme * One diagnostic machine per te...
Vehicle TechnicianPembrook Resourcing are looking for a vehicle technician to join their client, a well renowned dealership within the area. Vehicle Technician Responsibilities – * Perform maintenance and repair on customer vehicles. Our client’s workshop is expanding and are looking to hire a v...
Job Title: Senior Systems Engineer Location: Cumbria, Frimley, Filton, Farnborough, Portsmouth, Weymouth – We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this role. Salary: Competitive What you’ll be doing: Apply your subject ma...
... risk based what-if scenarios and metrics, ensuring that relevant stakeholders within Operations, the Project and the customer community are consulted and fully bought into the q
STARS at Securitas provide a "two roles in one" service to our clients, their staff, visitors and customers. We combine excellent customer service across a wide range of roles including Reception ...
The ADG is run as an internal group within the support and security of the larger organisation, this gives us the ability to react quickly to customer requests whilst providing stability, support and ...
... to system integration and customer acceptance into system customer support and disposal. What you'll be doing: * Applying a breadth of knowledge, skills and experience of Systems Engineering ...
We are recruiting for a Service Administrator to join a state of the art premium dealership based in Portsmouth. The ideal candidate will have previous motor trade experience and a strong customer ...
Previous work experience in a franchise dealership * Ability to work as part of a team. * Commitment to delivering first class customer service. * Able to plan, organise self and meet agreed work ...
Analysis experience in the Financial Services and software industries * Experience of eliciting and documenting customer requirements and suggesting the most suitable approach to reach a mutually ...
Venture Recruitment Partners are working with a fast-growth and internationally operating business ... Deposit and track customer cheques by post to Bank of America * Reach out to customers via phone ...
Working within a highly skilled team, develop solutions to meet emerging customer requirements to satisfy urgent operational needs. * Develop various payload systems for deploying assets covering ...
The role requires dealing with clients over the phone and via e-mail to ensure retention and sales ... customer service whilst adhering to your individual underwriting authority limits. You may only ...
PART TIME ROLE SLR are proud to work with and support Spark in finding the right person to join their community. If you are someone who is motivated, thrives in a busy environment, is not afraid to ...