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Join Our Team as a Customer Service Advisor in a growing contact centre! Are you passionate about providing outstanding customer service? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to join our client's team as a Customer Service Advisor for a Contact Centre in Gateshead! About the Role: As a Customer Service Advisor, you will be the first point of contact for customers, handling both inbound calls. Your calm and empathetic approach will help guide customers through their inquiries, ensuring they receive the support they need during critical moments. Working Pattern: Full-time position with a 6-week rolling rota. Shifts will be between 8 AM - 8 PM Monday to Friday, and 9 AM - 5:30 PM on weekends (1 Saturday and 1 Sunday every 6 weeks). Remote role - Hub access when needed. Hubs are located in Kirkby, Glasgow and Gateshead Key Responsibilities: Manage incoming calls from customers, addressing their questions and concerns while updating the system with relevant notes. Engage in high-quality conversations to prevent avoidable complaints and ensure customer satisfaction. Identify complex queries and escalate as necessary to achieve fair outcomes. Provide clear and efficient responses while adhering to company guidelines. Accurately update the client database with essential information. Comply with client and regulatory policies and procedures.What You'll Need: Excellent written and verbal communication skills. Experience in a fast-paced environment. Strong timekeeping skills. Basic IT skills. Experience in a customer service environment is a plus! Why join us? Ongoing Opportunities: Long-term assignments with regular permanent roles available. Weekly Pay: Enjoy weekly pay for your hard work! Free Parking: Convenient parking available on-site.Ready to Make a Difference? If you're ready to embark on a rewarding career in customer service and be part of a supportive and dynamic team, we want to hear from you! Join us in making a positive impact on people's lives through exceptional service. Apply today and take the first step towards an exciting career with our client! If you do not hear from us, then unfortunately your application has been unsucsessful Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Customer Fraud Advisor - Glasgow (City Park) Full-Time | Permanent | £26,000 - £28,500 Ready to step into a role where you genuinely make a difference every single day? We're looking for Customer Fraud Advisors to join a dynamic, fast-growing team based in Glasgow City Park. This is more than just a job - it's your opportunity to protect customers, outsmart fraudsters, and build a rewarding career in financial services. As a Customer Fraud Advisor, you'll be on the frontline helping customers when they need it most. Whether it's stopping suspicious transactions, supporting vulnerable individuals, or providing reassurance during stressful situations, your role will have real impact. If you enjoy problem-solving, speaking to people, and working in a supportive, high-energy environment - this could be the perfect next step for you. What You'll Be Doing As a Customer Fraud Advisor, you will: Be the first point of contact for customers reporting fraud or suspicious activity Investigate unusual transactions and take action to prevent financial loss Support and guide customers through potentially stressful situations with empathy and professionalism Make confident decisions on payments based on fraud risk assessments Educate customers on how to stay safe and avoid scams Handle sensitive conversations, including supporting vulnerable customers Ensure all actions meet strict regulatory and compliance standards Take full ownership of queries, aiming for first-call resolution every time What We're Looking For We're looking for someone who is motivated, customer-focused, and ready to make an impact: At least 18 months' experience in a UK banking or financial services environment Strong communication skills with a natural ability to build rapport Confident understanding of banking processes and terminology A sharp eye for detail and strong problem-solving ability Comfortable handling sensitive or challenging conversations Ability to thrive in a fast-paced, high-volume environment A proactive mindset with strong decision-making skills Salary & Benefits £26,000 - £28,500 (depending on experience) Overtime opportunities to boost your earnings 28 days holiday (including bank holidays) 10% discount on local bus travel Pension scheme Employee wellbeing support (including GP access, financial advice & mental health resources) Cycle to Work scheme Access to exclusive discounts and reward programmes Working Hours 40 hours per week (full-time, permanent) Training: 2 weeks on-site in Glasgow Monday - Friday, 09:00 - 18:00 After Training: On-site shifts: 10:00 - 19:00 After 3 months: opportunity to move to hybrid or home working Shift patterns between 10:00 - 23:00, Monday - Sunday Please note: No holidays can be taken within the first 6-8 weeks during training and onboarding. Why Join Us? This is your chance to build a career where your skills truly matter. As a Customer Fraud Advisor, you won't just be doing a job - you'll be protecting people, solving real problems, and growing within a supportive team that values what you bring. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail

Position: M&E Quantity Surveyor Location: Glasgow Salary: £55,000 - £58000 + benefits About the Role We are seeking an experienced Mechanical & Electrical (M&E) Quantity Surveyor to join our growing team and support the commercial management of major building services and construction projects. This is a fantastic opportunity for a detail‑driven professional who excels in cost control, contract management, and delivering value across the full project lifecycle. Key Responsibilities Manage all commercial aspects of M&E packages across multiple projects. Prepare and analyse cost plans, bills of quantities, and tender documents. Conduct detailed cost reporting, forecasting, and budget management. Manage subcontractor procurement, negotiation, and contract administration. Assess variations, claims, and change control in line with project requirements. Liaise closely with project managers, engineers, and clients to ensure accurate financial tracking. Support final accounts preparation and settlement. Ensure compliance with relevant standards, company procedures, and industry best practice.About You Proven experience as a Quantity Surveyor within M&E, building services, or related construction sectors. Strong knowledge of mechanical and electrical systems and associated cost structures. Excellent understanding of JCT/NEC contracts and procurement methods. Confident in cost forecasting, value engineering, and financial reporting. Strong negotiation, communication, and stakeholder‑management skills. Proficient in relevant software (e.g., Excel, CostX, CATO, or similar). Degree-qualified in Quantity Surveying or related discipline (or equivalent experience). Professional membership (RICS or working towards) beneficial but not essential.What We Offer Competitive salary and comprehensive benefits package. Opportunities for professional growth and RICS support. A collaborative, forward-thinking working environment. Exposure to high-profile and technically challenging projects.Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database

Customer Sales Advisor - Automotive Location: Eurocentral (Motherwell/Glasgow) Salary: £25,000 basic (£45,000+ OTE) Guaranteed earnings in your first 3 months Full-Time - 5 days per week (shifts across Monday to Sunday - every 2nd weekend off) We're working with one of the fastest-growing digital finance brokers in the automotive sector, offering an excellent opportunity for ambitious individuals to develop their sales career. If you are a Customer Sales Advisor who enjoys a warm, inbound sales environment and wants to maximise your earning potential within automotive, this role could be ideal. This Customer Sales Advisor position provides the chance to build a long-term career in automotive finance, with no cold calling and a strong pipeline of inbound sales enquiries. As a Customer Sales Advisor, you will play a key role in delivering a seamless and professional customer journey. What's in it for you: £25,000 basic salary + uncapped commission (genuine OTE £45k+) Guaranteed earnings during your first 3 months Warm, inbound enquiries - no cold calling 30 days holiday (increasing with service) Hybrid working after probation Flexible shift patterns + subsidised travel Full training through a dedicated academy Career progression, regular incentives, and team perks What you'll be doing: Managing inbound sales enquiries via phone, email, and live chat Advising customers on tailored finance solutions within the automotive market Guiding customers through the full sales process from enquiry to approval Coordinating with internal teams and dealerships across the automotive network Delivering excellent customer service while maintaining accuracy in documentation What we're looking for: Previous sales or customer service experience (ideally phone-based) A confident, target-driven, and customer-focused approach to sales Strong communication and organisational skills Apply now to take the next step as a Customer Sales Advisor within the automotive sector and continue building your sales career. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail

Customer Service Advisor Banking Glasgow (City Park) Full-Time | Permanent £26,000 - £28,500 40 hours per week Training: 2 weeks on-site in Glasgow, Monday-Friday 09:00 - 18:00 Operational hours after training: On-site: 10:00 - 19:00 After 3 months: opportunity for hybrid or home working, with shifts between 10:00 - 23:00 Monday-Sunday Start dates: April and May! Looking to take the next step in your banking career? We're hiring customer service advisors with 1-2 years UK banking experience to join a fast-paced and highly supportive fraud team based in Glasgow City Park. You'll play a vital role in protecting customers from scams and fraudulent activity while delivering exceptional service. This is an exciting opportunity for an experienced customer service advisor with UK banking experience who enjoys problem solving, helping customers, and making a real difference every day. What You'll Be Doing Handle inbound customer calls relating to suspected fraud or scams Investigate suspicious transactions and raise fraud cases Support customers who may be vulnerable or experiencing financial difficulties Approve or decline payments based on fraud risk assessments Provide reassurance and guidance to customers affected by fraud Educate customers on how to protect themselves from scams Ensure all activity follows regulatory and banking compliance standards Take ownership of customer queries and deliver first-call resolution wherever possibleWhat We're Looking For Minimum 12 months experience within a UK banking or financial services environment Strong customer service and communication skills Ability to understand banking terminology and processes Excellent attention to detail and problem-solving skills Confidence handling sensitive conversations, including with vulnerable customers Ability to work in a fast-paced, high-volume call environment Strong decision-making skills and a customer-first mindsetExperience within fraud investigation or financial crime is desirable. Salary & Benefits £26,000 - £28,500 salary (depending on experience) Regular overtime opportunities 28 days annual leave (including bank holidays) 10% discount on local bus travel Pension scheme Employee wellbeing support including GP access, financial advice, and mental health resources Cycle to Work scheme Employee discounts and reward programmesPlease note: No holidays within the first 6-8 weeks during training and onboarding. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database

Customer Service Advisor Banking Glasgow (City Park) Full-Time | Permanent £26,000 - £28,500 40 hours per week Training: 2 weeks on-site in Glasgow, Monday-Friday 09:00 - 18:00 Operational hours after training: On-site: 10:00 - 19:00 After 3 months: opportunity for hybrid or home working, with shifts between 10:00 - 23:00 Monday-Sunday Looking to take the next step in your banking career? We're hiring customer service advisors with 1-2 years UK banking experience to join a fast-paced and highly supportive fraud team based in Glasgow City Park. You'll play a vital role in protecting customers from scams and fraudulent activity while delivering exceptional service. This is an exciting opportunity for an experienced customer service advisor with UK banking experience who enjoys problem solving, helping customers, and making a real difference every day. What You'll Be Doing Handle inbound customer calls relating to suspected fraud or scams Investigate suspicious transactions and raise fraud cases Support customers who may be vulnerable or experiencing financial difficulties Approve or decline payments based on fraud risk assessments Provide reassurance and guidance to customers affected by fraud Educate customers on how to protect themselves from scams Ensure all activity follows regulatory and banking compliance standards Take ownership of customer queries and deliver first-call resolution wherever possibleWhat We're Looking For Minimum 12 months experience within a UK banking or financial services environment Strong customer service and communication skills Ability to understand banking terminology and processes Excellent attention to detail and problem-solving skills Confidence handling sensitive conversations, including with vulnerable customers Ability to work in a fast-paced, high-volume call environment Strong decision-making skills and a customer-first mindsetExperience within fraud investigation or financial crime is desirable. Salary & Benefits £26,000 - £28,500 salary (depending on experience) Regular overtime opportunities 28 days annual leave (including bank holidays) 10% discount on local bus travel Pension scheme Employee wellbeing support including GP access, financial advice, and mental health resources Cycle to Work scheme Employee discounts and reward programmesPlease note: No holidays within the first 6-8 weeks during training and onboarding. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database

Customer Service Advisor- Fraud Department Glasgow (City Park) Full-Time | Permanent | £26,000 - £28,500 Looking to take the next step in your banking career? We're hiring Fraud Specialists to join a fast-paced and highly supportive fraud team based in Glasgow City Park. As a Fraud Specialist, you'll play a vital role in protecting customers from scams and fraudulent activity while delivering exceptional service. This is an exciting opportunity for an advisor with a background in banking who enjoys problem solving, helping customers, and making a real difference every day. It is also a great new opporutnity for someone who has worked in a regulated/ financial services environment. What You'll Be Doing As a Fraud Specialist, you will: Handle inbound customer calls relating to suspected fraud or scams Investigate suspicious transactions and raise fraud cases Support customers who may be vulnerable or experiencing financial difficulties Approve or decline payments based on fraud risk assessments Provide reassurance and guidance to customers affected by fraud Educate customers on how to protect themselves from scams Ensure all activity follows regulatory and banking compliance standards Take ownership of customer queries and deliver first-call resolution wherever possibleWhat We're Looking For To succeed as a Fraud Specialist, you should have: Minimum 12 months experience within a UK banking or Financial Services/Regulated environment. Ability to understand banking terminology and processes Excellent attention to detail and problem-solving skills Confidence handling sensitive conversations, including with vulnerable customers Ability to work in a fast-paced, high-volume call environment Strong decision-making skills and a customer-first mindSalary & Benefits £26,000 - £28,500 salary (depending on experience) Regular overtime opportunities 28 days annual leave (including bank holidays) 10% discount on local bus travel Pension scheme Employee wellbeing support including GP access, financial advice, and mental health resources Cycle to Work scheme Employee discounts and reward programmesWorking Hours 40 hours per week (full-time permanent) Training: 2 weeks on-site in Glasgow, Monday-Friday 09:00 - 18:00 Operational hours after training: On-site: 10:00 - 19:00 After 3 months: opportunity for hybrid or home working, with shifts between 10:00 - 23:00 Monday-Sunday Please note: No holidays within the first 6-8 weeks during training and onboarding.Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail

Join Our Team as a Customer Service Advisor in a growing contact centre! Are you passionate about providing outstanding customer service? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to join our client's team as a Customer Service Advisor for a Contact Centre in Glasgow! About the Role: As a Customer Service Advisor, you will be the first point of contact for customers, handling both inbound calls. Your calm and empathetic approach will help guide customers through their inquiries, ensuring they receive the support they need during critical moments. Working Pattern: Full-time position with a 6-week rolling rota. Fully on Site for training then hybrid (3 days in office) Shifts will be between 8 AM - 8 PM Monday to Friday, and 9 AM - 5:30 PM on weekends (1 Saturday and 1 Sunday every 6 weeks).Key Responsibilities: Manage incoming calls from customers, addressing their questions and concerns while updating the system with relevant notes. Engage in high-quality conversations to prevent avoidable complaints and ensure customer satisfaction. Identify complex queries and escalate as necessary to achieve fair outcomes. Provide clear and efficient responses while adhering to company guidelines. Accurately update the client database with essential information. Comply with client and regulatory policies and procedures.What You'll Need: Excellent written and verbal communication skills. Experience in a fast-paced environment. Strong timekeeping skills. Basic IT skills. Experience in a customer service environment is a plus! Why join us? Ongoing Opportunities: Long-term assignments with regular permanent roles available. Weekly Pay: Enjoy weekly pay for your hard work! Free Parking: Convenient parking available on-site.Ready to Make a Difference? If you're ready to embark on a rewarding career in customer service and be part of a supportive and dynamic team, we want to hear from you! Join us in making a positive impact on people's lives through exceptional service. Apply today and take the first step towards an exciting career with our client! If you do not hear from us, then unfortunately your application has been unsucsessful Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Head of Contact Centre Operations Glasgow £80,000 - £95000 &Bonus About the Role We're looking for an experienced and inspiring Head of Contact Centre Operations to lead our multi‑site customer service teams and drive world‑class customer experience. This is a strategic leadership role, responsible for operational excellence, people development, service transformation, and delivering outstanding performance across all contact centre channels. You will champion customer-centricity, optimise processes, and embed a culture of continuous improvement-ensuring our customers receive seamless, efficient, and memorable support every time they contact us. Key Responsibilities of this Head of Contact Centre Operations Lead and develop high-performing contact centre teams across multiple sites and channels (phone, email, chat, social, back office). Own all operational KPIs-quality, productivity, service levels, customer satisfaction, and financial targets. Shape and execute the contact centre strategy, aligning operational plans with wider business objectives. Drive workforce planning, resource forecasting, and real-time optimisation to meet demand efficiently. Implement continuous improvement initiatives that enhance customer experience and streamline end-to-end processes. Oversee technology, systems, and digital tools, ensuring the operation uses modern, efficient solutions. Build strong cross-functional relationships with Technology, HR, QA, Training, and Product teams. Lead change programmes, including new product launches, system upgrades, process transitions, and organisational redesigns. Nurture a culture of coaching, empowerment, engagement, and accountability across the operation. Monitor compliance standards and ensure robust governance across all customer contact activities.About You as a Head of Contact Centre Operations Proven experience leading large-scale or multi-site contact centre operations. A strategic thinker with strong operational execution and problem-solving skills. Passionate about delivering exceptional customer experiences. Strong leadership capability-able to inspire, coach, and influence at all levels. Skilled in using data and analytics to drive decisions, improvements, and innovation. Experience managing budgets and operational financial performance. Comfortable operating in fast-paced, high-volume environments. Excellent communicator who can build trusted relationships across the business.What We Offer for this Head of Contact Centre Operations A leadership role where you can make a real impact on customer experience and operational strategy. Opportunities for career growth and professional development. Supportive and collaborative company culture. Competitive salary, benefits package, and performance-related bonus.Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database

Overview Sanderson Recruitment are hiring an Implementation Engineer to work with a well-regarded FinTech client who provide global connectivity infrastructure and analytics tools within financial markets. This person will have the opportunity support the delivery and integration of a core analytics platform for clients operating in fast-moving technical environments. Responsibilities In this role, you will: Help prepare, configure and deploy systems, assist clients through onboarding, and ensure solutions run reliably in production Investigate technical issues, refine integrations, and work closely with engineers to improve tooling, deployment processes and platform capabilities. Work hands-on with Linux environments, scripting, data exploration and operational metrics, while contributing to enhancements that make the platform easier to deploy and maintain. Design new solutions to meet emerging requirements Translate client needs and requirements and work with internal development teams during delivery and support cycles. Required Experience Ideally, you will have a software engineering / delivery / integration background, however candidates with a strong systems engineering / support background alongside the other required skills will be considered. Experience working with Linux-based systems and environments. Understanding of networking technologies (network traffic, packet tracing, networking protocols) Understanding of API's. Solid understanding of database fundamentals and some experience of querying databases to identify issues. Benefits Matched pension contributions. Private healthcare. Dental care. Life insurance. Share options. Additional lifestyle benefits. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you. TPBN1_UKTJ

Customer Service Advisor Banking Glasgow (City Park) Full-Time | Permanent £26,000 - £28,500 40 hours per week Training: 2 weeks on-site in Glasgow, Monday-Friday 09:00 - 18:00 Operational hours after training: On-site: 10:00 - 19:00 After 3 months: opportunity for hybrid or home working, with shifts between 10:00 - 23:00 Monday-Sunday Looking to take the next step in your banking career? We're hiring customer service advisors with 1-2 years UK banking experience to join a fast-paced and highly supportive fraud team based in Glasgow City Park. You'll play a vital role in protecting customers from scams and fraudulent activity while delivering exceptional service. This is an exciting opportunity for an experienced customer service advisor with UK banking experience who enjoys problem solving, helping customers, and making a real difference every day. What You'll Be Doing Handle inbound customer calls relating to suspected fraud or scams Investigate suspicious transactions and raise fraud cases Support customers who may be vulnerable or experiencing financial difficulties Approve or decline payments based on fraud risk assessments Provide reassurance and guidance to customers affected by fraud Educate customers on how to protect themselves from scams Ensure all activity follows regulatory and banking compliance standards Take ownership of customer queries and deliver first-call resolution wherever possibleWhat We're Looking For Minimum 12 months experience within a UK banking or financial services environment Strong customer service and communication skills Ability to understand banking terminology and processes Excellent attention to detail and problem-solving skills Confidence handling sensitive conversations, including with vulnerable customers Ability to work in a fast-paced, high-volume call environment Strong decision-making skills and a customer-first mindsetExperience within fraud investigation or financial crime is desirable. Salary & Benefits £26,000 - £28,500 salary (depending on experience) Regular overtime opportunities 28 days annual leave (including bank holidays) 10% discount on local bus travel Pension scheme Employee wellbeing support including GP access, financial advice, and mental health resources Cycle to Work scheme Employee discounts and reward programmesPlease note: No holidays within the first 6-8 weeks during training and onboarding. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database

Site Manager – Waste Operations (Site Restoration) Location: Glasgow Salary: £55,000 + Company Car Contract: Permanent Are you an experienced site leader with a background in waste, quarrying, earthworks or heavy plant environments? We’re supporting a well-established organisation in recruiting a Site Manager – Waste Operations to take full ownership of day-to-day operations at a permitted waste site delivering a large-scale land restoration programme. The site operates under an environmental permit and involves the controlled acceptance and placement of construction waste as part of a structured restoration scheme, including tipping activities in variable ground conditions. This is a hands-on leadership role, managing a team of circa 10 plant operators and site staff, ensuring operations are delivered safely, compliantly and efficiently every day. The Ideal Candidate You will thrive in this Site Manager – Waste Operations role if you have: · Experience within waste operations, quarrying, earthworks, landfill or similar heavy plant environments · A strong understanding of environmental permits, H&S legislation and site compliance · Proven leadership capability with the ability to motivate, coach and develop site teams · A proactive, solutions-focused mindset with the ability to adapt to changing site demands · Strong organisational skills and the ability to manage multiple operational priorities · Confidence producing site-based documentation, reports and compliance records Key Responsibilities As Site Manager – Waste Operations, you will be responsible for: · Overseeing daily waste operations and site restoration activities, including safe and controlled tipping operations · Leading, managing and developing a team of plant operators and site staff · Planning workloads, allocating resources and ensuring operational targets are achieved · Ensuring all plant and machinery is operated safely and maintained in line with defect reporting procedures · Maintaining strict compliance with Health, Safety, Environmental and Quality standards · Producing and managing site documentation including costs, timesheets, purchase orders, compliance checks and productivity reports · Delivering toolbox talks, briefings, 1-to-1s and performance discussions · Maintaining site infrastructure, housekeeping standards and security · Liaising with internal teams, contractors and visitors to ensure smooth and safe site operations · Preparing and implementing risk assessments and method statements, ensuring correct PPE usage at all times · Supporting long-term site planning and adapting operations as the restoration programme progresses Why Apply? This is a fantastic opportunity for a motivated Site Manager who enjoys leading teams, improving site performance and taking ownership of a busy, plant-heavy operational environment. If you are committed to safety, compliance and operational excellence, this role offers long-term stability and the chance to make a real impact on a major land restoration project. The Legal Bit We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. By applying for this role, you are explicitly consenting for McCarthy Recruitment to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our holding database. We process certain personal information about you for our legitimate business interests to identify and contact suitable candidates about positions that may be relevant to them. Full details are set out in our privacy policy. If you wish to exercise your right to access, erase or restrict the processing of your data, please contact us at the office and we will respond to your query

Morris & Spottiswood are one of the leading providers of fitout, refurbishment, M&E, facilities management and construction services in the UK. A family firm, with a proud track record of excellence, we aim high, act responsibly and value our staff and customers. We are looking for an experienced Proposals Administrator to join our team on a full-time, permanent basis. This role can be based at any of our offices throughout the UK (Glasgow, Livingston, Almondvale, Leeds, Warrington, Whitstable, Huntingdon, Bristol, London), however also offers a flexible Hybrid working model. Reporting to the Proposals Manager, you will be responsible for supporting with the production of high quality business proposal documentation. What you'll do • Work closely with the Proposals Coordinators to assist them in the completion of their relevant business proposal requirements including, Pre-Qualification Questionnaires & Quality submissions to accompany tender documents., • Input/ Cleanse data onto the company’s CRM database. Manage and update the Bid Library • Manage all Group Accreditations (such as CHAS, Safecontractor etc), • Collate and prepare Client brochures, • Collate project information and photographs for Case Studies, • Manage and collate Proposals Teams statistics for board reporting purposes, • Day to Day Portal Management for all bid and tender sites About you You will have a sound knowledge of the construction industry, with a good understanding of PQQ and tender processes. You will be confident using IT systems and Microsoft Office, with strong written (literary) skills to support high‑quality bid and presentation material. Experience using Adobe Creative Suite, including tools such as InDesign, Illustrator and Photoshop, along with website skills, will be advantageous. You will be well organised, able to plan and prioritise effectively, and demonstrate an eagerness to learn and develop. An outgoing approach, strong team ethos, and essential experience of working within bid teams will enable you to contribute positively and effectively to the role

Fraud Specialist Glasgow (City Park) Full-Time | Permanent | £26,000 - £28,500 Looking to take the next step in your banking career? We're hiring Fraud Specialists to join a fast-paced and highly supportive fraud team based in Glasgow City Park. As a Fraud Specialist, you'll play a vital role in protecting customers from scams and fraudulent activity while delivering exceptional service. This is an exciting opportunity for an experienced Fraud Specialist with a background in banking who enjoys problem solving, helping customers, and making a real difference every day. If you have at least 18 months' experience in a UK banking environment and strong customer service skills, this could be the perfect opportunity to develop your career as a Fraud Specialist. What You'll Be Doing As a Fraud Specialist, you will: Handle inbound customer calls relating to suspected fraud or scams Investigate suspicious transactions and raise fraud cases Support customers who may be vulnerable or experiencing financial difficulties Approve or decline payments based on fraud risk assessments Provide reassurance and guidance to customers affected by fraud Educate customers on how to protect themselves from scams Ensure all activity follows regulatory and banking compliance standards Take ownership of customer queries and deliver first-call resolution wherever possibleWhat We're Looking For To succeed as a Fraud Specialist, you should have:] Minimum 18 months experience within a UK banking or financial services environment Strong customer service and communication skills Ability to understand banking terminology and processes Excellent attention to detail and problem-solving skills Confidence handling sensitive conversations, including with vulnerable customers Ability to work in a fast-paced, high-volume call environment Strong decision-making skills and a customer-first mindSalary & Benefits £26,000 - £28,500 salary (depending on experience) Regular overtime opportunities 28 days annual leave (including bank holidays) 10% discount on local bus travel Pension scheme Employee wellbeing support including GP access, financial advice, and mental health resources Cycle to Work scheme Employee discounts and reward programmesWorking Hours 40 hours per week (full-time permanent) Training: 2 weeks on-site in Glasgow, Monday-Friday 09:00 - 18:00 Operational hours after training: On-site: 10:00 - 19:00 After 3 months: opportunity for hybrid or home working, with shifts between 10:00 - 23:00 Monday-Sunday Please note: No holidays within the first 6-8 weeks during training and onboarding.Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail

Customer Service Agent - Glasgow (City Park) Full-Time | Permanent | £26,000 - £28,500 Ready to step into a role where you genuinely make a difference every single day? We're looking for Customer Service Agent to join a dynamic, fast-growing team based in Glasgow City Park. This is more than just a job - it's your opportunity to protect customers, outsmart fraudsters, and build a rewarding career in financial services. As a Customer Service Agent, you'll be on the frontline helping customers when they need it most. Whether it's stopping suspicious transactions, supporting vulnerable individuals, or providing reassurance during stressful situations, your role will have real impact. If you enjoy problem-solving, speaking to people, and working in a supportive, high-energy environment - this could be the perfect next step for you. What You'll Be Doing As a Customer Service Agent, you will: Be the first point of contact for customers reporting fraud or suspicious activity Investigate unusual transactions and take action to prevent financial loss Support and guide customers through potentially stressful situations with empathy and professionalism Make confident decisions on payments based on fraud risk assessments Educate customers on how to stay safe and avoid scams Handle sensitive conversations, including supporting vulnerable customers Ensure all actions meet strict regulatory and compliance standards Take full ownership of queries, aiming for first-call resolution every time What We're Looking For We're looking for someone who is motivated, customer-focused, and ready to make an impact: At least 18 months' experience in a UK banking or financial services environment Strong communication skills with a natural ability to build rapport Confident understanding of banking processes and terminology A sharp eye for detail and strong problem-solving ability Comfortable handling sensitive or challenging conversations Ability to thrive in a fast-paced, high-volume environment A proactive mindset with strong decision-making skills Salary & Benefits £26,000 - £28,500 (depending on experience) Overtime opportunities to boost your earnings 28 days holiday (including bank holidays) 10% discount on local bus travel Pension scheme Employee wellbeing support (including GP access, financial advice & mental health resources) Cycle to Work scheme Access to exclusive discounts and reward programmes Working Hours 40 hours per week (full-time, permanent) Training: 2 weeks on-site in Glasgow Monday - Friday, 09:00 - 18:00 After Training: On-site shifts: 10:00 - 19:00 After 3 months: opportunity to move to hybrid or home working Shift patterns between 10:00 - 23:00, Monday - Sunday Please note: No holidays can be taken within the first 6-8 weeks during training and onboarding. Why Join Us? This is your chance to build a career where your skills truly matter. As a Customer Service Agent, you won't just be doing a job - you'll be protecting people, solving real problems, and growing within a supportive team that values what you bring. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail

Graph Database Specialist (Neo4j / PostGIS) Remote (Europe) | AI-First Geospatial Platform A product-led tech company is hiring a Graph Database Specialist to build a Neo4j PostGIS platform at the core of its product.

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