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NC Group isseekinga principled, proactive leader to head ourApprenticeship andWork-Based Learning provision. As theOperations Manager, you will be the driving force behind the effective planning, delivery, and review of our apprenticeship programmes. This is a people-centric leadership role . You won't just manage functions; you will lead a multi-disciplinary team of tutors, assessors, and support staff, ensuring they are motivated, qualified, and empowered to deliver world-class training that meets the evolving needs of our learners and employers. Key Leadership & People Responsibilities Team Development & Line Management: Direct responsibility for the recruitment, induction, and performance management of the WBL team. You will lead annual Training Needs Analysis (TNA) and Performance & Development Reviews (PDRs) to ensure continuous staff growth. Resource & Workload Management: Effectively deploy staff, managing schedules, timetables, and caseload reviews to ensure optimal delivery and staff well-being. Principled Leadership: Act as a collaborative leader, using fairness and integrity to resolve conflicts and engage staff of all ages and backgrounds. Safeguarding & Culture: Drive a culture of safety and inclusion, ensuring full compliance with Safeguarding, Prevent, and Equality & Diversity (E&D) policies across all learning environments. Specific Operational & Quality Oversight Curriculum & Programme Design: Lead the design and planning of new apprenticeship standards, ensuring schemes of learning and session plans cover the essential Knowledge, Skills, and Behaviours (KSBs). Quality Assurance (IQA/Ofsted): Oversee the departmental Self-Assessment Report (SAR) and Quality Improvement Plan (QIP). You will coordinate robust internal verification/moderation and lead the quality assurance of teaching in line with the Education Inspection Framework (EIF) . Employer & Learner Engagement: Build high-quality, bespoke solutions for employers. Monitor apprentice progress through to End-Point Assessment (EPA) , using learner focus groups and feedback to drive excellence. Compliance & Data: Ensure the accuracy of the Individualised Learner Record (ILR) and provide weekly performance reports against KPIs to the management team and Corporate Board. Candidate Requirements Essential Qualifications Core: Level 2 in English and Mathematics. Management: Level 3 Management qualification (Level 5 preferred). Vocational/Assessing: Level 3 TAQA (or achieved within 6 months) and Level 4 IQA (or achieved within 12 months). Education: Certificate of Education and HNC/Level 4 (or above) in a relevant field. Legal: Full UK Driving License and trained in Safeguarding, Prevent, and Health & Safety. Experience & Knowledge Proven experience managing and motivating a team within a vocational or education-based environment. Leading and coordinating I nternal Quality Assurance (IQA) and audit processes. Awareness of Apprenticeship Standards , ESFA funding streams, and Ofsted best practices. Experience in bespoke customer-focused solutions an d stakeholder relationship management. Strong competency in IT systems and data management for education. Personal Qualities A proactive self-starter who takes full ownership of workflows. A principled leader committed to the growth of individuals within their team. Flexible and responsive, with a "Client Focus" that prioriti s es the apprentice experience. Primary Responsibilities (NC Group Standard) As a member of the NC Group, you will be expected to: Strategize: Contribute to the Group Development Plan. Ensure Quality: Own the quality system within your remit to exceed client expectations. Risk & Safety: Identify and control risks, ensuring a safe working and learning environment. Represent: Market the NC Group professionally at every opportunity. How to Apply If you are interested in this role please contact Julie Knight, HR Business Partner via with an up-to-date CV . TPBN1_UKTJ

In this role, you will manage litigated claims, oversee a team of case handlers, and ensure effective litigation processes in line with legal obligations.

Direct Line Group (DLG) and has been helping motorists across the country since 1971. Direct Line Group is an equal opportunity employer and we celebrate diversity of background and thinking.

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. Working with the support of a small team of case handlers, the role ensures litigation is conducted effectively, efficiently, and in line with professional obligatio

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people.

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. Ability to manage competing deadlines and prioritise responsibilities to meet fast-moving business needs.

As Head of Motor Direct, you will be a key member of the ‘Direct to Consumer’ leadership helping to define and deliver a bold strategy to grow Direct Line’s Retail business. This is a unique opportunity to play a pivotal role shaping the next phase of Direct Line’s retail growth. You will be

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people.

Whether you’re already part of Direct Line or thinking about joining us, you’ll have the chance not only to be recognised for your skills, but also to build on them and be empowered to do your very best. Month-End Optimisation: Challenge and refine month-end processes, identifying improvements i

A leading insurance firm based in London is seeking a Portfolio Analyst to support the Chief Information Security Office.This role involves managing the 2026 change portfolio, resource coordination, and financial reporting, ensuring alignment with security strategies.Ideal candidates will demonstrat

Direct Line Group is an equal opportunity employer. Review digital evidence submitted via our online claims portal. Support complaint resolution by facilitating field visits and handling informal complaints directly.

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. Experience in generating insight from Data,including the full ML pipelinethrough to building tools for non-technical stakeholder use.

A leading insurance provider in Greater London seeks a Pricing Analyst to join their Home Risk Modelling Team.In this role, you will create statistical models to predict claims and utilize data science techniques to enhance pricing strategies.Essential qualifications include a degree in a numerate s

A leading insurance company in Greater London is looking for a Pricing Consultant to join their innovative projects team.This role requires strong analytical abilities, experience with pricing algorithms, and a collaborative spirit to drive complex projects forward.The company offers a hybrid workin

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people.

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people.

A leading insurance provider in the UK is seeking a Head of Product for their Motor Direct division.

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people.

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people.

A leading insurance provider in Greater London is seeking a motivated Rescue Underwriter for their Rescue Portfolio Optimisation Team.This role involves supporting performance analysis of Rescue Products, assessing underwriting criteria, and enhancing underwriting controls.Ideal candidates will have

A leading insurance provider in the UK is looking for a tax professional to support the Direct & Employment Tax Manager on a hybrid contract basis. The role involves managing tax compliance, preparing direct tax provisions, and liaising with HMRC for submissions.

We’re looking for a CRM Activation Consultant who will play a key role in delivering high‑quality, data‑driven customer communications for Direct Line’s Personal Lines and Commercial insurance products. At Direct Line, we know our customers expect simple, brilliant experiences — and to del

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people.

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. Initially you’ll focus either on PCW or on Direct channels. Continually seeking and identifying new and potentially better approaches and testing their effectivene

A prominent insurance and assistance company in the UK is seeking individuals for a permanent roadside assistance role.You will be responsible for diagnosing issues and providing solutions for customers' vehicles, ensuring their return to the road safely.Ideal candidates will have a minimum of NVQ L

A leading insurance provider in Greater London is seeking a CRM Activation Consultant to manage and execute data-driven customer communications for their insurance products.The role involves building, testing, and optimizing customer journeys using Braze while ensuring compliance and stakeholder col

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. You’ll also support the Head of Finance Operations and Change and Director of Finance Reporting and Control in delivering strong and robust financial management th

A leading insurance firm in Greater London is looking for a Pricing Analyst to enhance their insights team.In this role, you will be responsible for delivering actionable reports that guide pricing strategies and adaptations.The ideal candidate will possess strong analytical skills, a deep understan

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. Organisational Agility: Ability to manage competing deadlines and prioritise responsibilities to meet fast‑moving business needs.

A leading insurance provider in Greater London is looking for a Pricing Analyst to join their innovative team.This role involves running price optimisation, identifying market opportunities, and embedding a test-and-learn approach to pricing.The ideal candidate should have strong numerical skills, e

At Direct Line, we’re committed to delivering fair, competitive pricing and outstanding customer experiences. Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people.

A leading insurance company in Greater London is seeking a Pricing Consultant for the Insights team.The role involves generating and managing insight reports, optimizing pricing strategies, and ensuring data accuracy.Candidates should possess strong analytical skills, experience with pricing softwar

A leading insurance company in Greater London seeks an Insights Analyst to develop actionable insights for pricing strategy.Responsibilities include producing insight reports, ensuring regular data updates, and collaborating with teams to identify pricing opportunities.The ideal candidate will have

A leading insurance firm in Greater London is looking for a Pricing Analyst to drive cross-functional projects in pricing strategies.You will co-ordinate insights, facilitate project work, and optimise pricing architectures.Required skills include strong analytical abilities and experience with mult

A leading insurance provider in the UK is seeking a Vehicle Breakdown Technician to assist customers in resolving vehicle issues and ensuring they can continue their journeys.The role involves driving to customer locations, diagnosing vehicle problems, and providing repairs.Ideal candidates will hav

A leading insurance company in Greater London is looking for a Pricing Analyst in Risk Pricing.This role demands strong numerical and analytical skills to implement pricing features and enhance accuracy through data analysis.Candidates need experience with data manipulation using SQL or Python and a

A leading insurance provider is seeking a Roadside Patrol Operative in Greater London to assist customers with vehicle issues while providing top-notch service.The role requires being 21+, having a current Category B driving license, and preferred NVQ Level 2 in light vehicle maintenance.You will wo

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. Initially you’ll focus either on PCW or on Direct channels. Conducting Post implementation reviews and take actions where the actual impacts are not in line with e

Reporting to the Direct & Employment Tax Manager, the role involves supporting the Direct and Employment Tax Manager to deliver internal direct tax reporting and external UK tax compliance. Manage the process to deliver internal direct tax reporting including the preparation of direct tax provisions

A leading insurance group in Greater London is seeking a Pricing Consultant to optimize pricing strategies for motor products.Responsibilities include running Price Optimisation, identifying market opportunities, and ensuring compliance with governance processes.Ideal candidates will have experience

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people.

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. Initially you’ll focus either on PCW or on Direct channels. Conducting Post implementation reviews and take actions where the actual impacts are not in line with e

A leading insurance provider in London seeks a Portfolio Analyst to join their Chief Information Security Office.This hybrid role involves supporting a 2026 change roadmap, managing resources, and collaborating with teams to ensure compliance and strategic goals are met.Ideal candidates will possess

A leading insurance company in the UK is seeking a Finance Production and Control Senior Lead for an 18-month fixed-term contract.Responsible for managing multiple stakeholders and ensuring accurate financial transactions, the candidate will lead the Shared Service production hub and maintain financ

An insurance company is seeking a Reinsurance Account Manager to oversee financial reinsurance processes, ensuring accuracy in accounting entries and collaborating with external partners.The ideal candidate will have an accountant qualification (ACA, ACCA, CIMA) and strong reinsurance experience.Res

Here at Direct Line Group Auto Services, we genuinely care about what we do and aim to. Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people.

You will collaborate with the policyholder and Direct Line Group engineering functions where vehicles are borderline repairable or beyond economical repair. Here at Direct Line Group Auto Services, we genuinely care about what we do and aim to provide a phenomenal level of service for our customers.

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. Here at Direct Line Group Auto Services, we genuinely care about what we do and aim to provide a phenomenal level of service for our customers.