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About the job Where passion meets opportunity The best of your adventures is the one you have yet to sail! Your Purpose The Customer Service Agent/Executive main purpose is to resolve every complaint case assigned in a satisfactory manner in compliance with company policy and ABTA guidelines to ensure the retention of our guests for years to come. You will be responsible in liaising with all relevant stakeholders in a timely manner to ensure you close your cases within the timeframes set under the ABTA guidelines. Your Impact - Resolve all guest complaints (cases), such as; lost property, account errors, damaged or lost luggage, illness or general experience during their cruise. - Interacting with guests, via telephone and email providing information in answer to complaints regarding all aspects of their cruise once they have returned home. - Coordinating with other departments as necessary to ensure effective resolution of the complaint case you have been assigned. - Providing a detailed written responses to all guest complaints within ABTA Guidelines. - Responding and investigating any ABTA complaint through their portal. - Issuing refunds or compensation to guest as approved; - Keeping accurate records of discussions or correspondence with guest; - Supporting the Senior Customer Service Executive in producing all defences for arbitrations and conciliations - Supporting the Legal department and solicitors with invoicing and payments . - Communicating solutions, successes, and opportunities to the Supervisor of Customer Service Your Journey so far - A track record in the travel industry either in retail or tour operations/airline reservations; - Attention to detail - Good geographical knowledge particularly areas featured in MSC Cruises product - Organisation and prioritisation skills - Ability to work flexibly to the needs of the business and under pressure - Ability to think outside the box and be open to new challenges - Flexibility to attend training events - Excellent verbal and written communication skills Your Essentials - Fluent English, oral and written. Any additional European language is considered an advantage - Educated to 'GSCE' level standard or equivalent - Very good knowledge of Microsoft Office package - Right to work in the UK Our commitment We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet. Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here Department: Customer Service The company MSC Cruises has grown exponentially since 2003. In such a short time, we have built a fleet of 22 modern and most environmentally advanced ships! With our constant expansion, our fleet will grow in capacity with the arrival of seven new ships in three different classes by 2027. One of our latest ships – MSC World Europa – was delivered in 2022, inaugurating the World Class. It is our largest cruise ship to date, with a capacity of over 6,700 passengers, served by more than 2,000 crew members. In 2023 we inaugurated the MSC Euribia equipped with the best and latest environmental technology and bestowed with a highly-innovative design. In 2023 MSC Cruises entered the Luxury segment by launching its first of four Explora Journeys ships. Recruitment Prospects With three new mega-ships and four Luxury ships to be built and delivered between 2023 and 2027, the biggest and most important challenge for MSC Cruises is to find, recruit and train a high number of new crew members needed to provide the service, fun and safety that have become hallmarks of MSC Cruises. This massive project is already well under way. The Human Resources Team is not only working to recruit the best talents but is also visiting our manning agencies and hiring partners around the world to ensure that the right people and facilities are in place to prepare this ‘army’ of new crew members for their life at sea. We need motivated and ambitious crew members who work with passion and understand the value of a smile. Join our team and see how much you can grow!

We are seeking a skilled and certified Lash Technician to join our friendly team. The Lash Technician will be responsible for providing high-quality eyelash extension services, including classic, volume, and hybrid sets, as well as lash lifts and tints. The ideal candidate will have a passion for enhancing natural beauty, excellent attention to detail, and a commitment to providing exceptional client experiences. Responsibilities:  * Conduct thorough client consultations to understand their desired look and assess the health and suitability of their natural lashes.  * Apply individual and/or volume eyelash extensions with precision and artistry, adhering to safety and sanitation standards.  * Perform lash lift and tint treatments according to established protocols.  * Educate clients on proper aftercare to ensure the longevity of their lash extensions or treatments.  * Maintain a clean, organised, and sanitary workstation.  * Stay up-to-date on the latest lash application techniques and trends.  * Build and maintain a loyal client base through excellent service and professionalism.  * Adhere to all salon/spa policies and procedures.  * Assist with other salon duties as needed. Qualifications:  * Valid lash extension certificate  * Proven experience of minimum 2 years as a Lash Technician with a portfolio showcasing your work.  * Proficient in various lash extension techniques (classic, volume, hybrid, mega volume).  * Knowledge of lash lift and brow procedures is a plus.  * Strong attention to detail and a commitment to precision.  * Exceptional customer service and communication skills.  * A passion for the beauty industry. Preferred Qualifications:  * Certification in advanced lash extension techniques.  * Experience with different lash brands and products. To Apply: Please submit your CV and a portfolio of your lash work.

Essential Qualifications · Minimum full and relevant Level 3 Early Years qualification ** Desirable** ** Qualifications** Food and Hygiene Level 2 · Prevent Duty · FGM · Safeguarding · Paediatric First Aid · SENDco · Self-Regulation Key Responsibilities o Adhere to all company policies and procedures o Contribute to a high standard of quality within the nursery, including practice, environment and resources to meet the requirements of the Early Years Foundation Stage o Ensure appropriate planning and assessment is accurately maintained for key children o Undertake the role of key person as described in the policy o Prepare and supervise activities o Supervise and support children at all times o Ensure that equality of access and opportunity is provided to all children, parents, staff and visitors o Ensure that all children are kept safe o Notify Designated Officer of any safeguarding concerns o Maintain a positive attitude at all times with children, parents, colleagues and visitors o Develop and maintain professional working relationships with colleagues, parents and carers o Ensure confidentiality, where appropriate, is maintained o Adhere to all health and safety policies and procedures and undertake a shared responsibility for cleanliness and health and safety throughout the nursery o Work as part of a team to ensure the company’s values are maintained o Attend monthly staff meetings, planning meetings and undertake training as required o Undertake any other duties as reasonably requested by line manager. The duties and responsibilities outlined in this job specification are not exhaustive or restrictive. They can be reviewed at any time in the future, and changes and other duties deemed relevant to this post may be added.

 Develop and implement HR strategies aligned with organizational goals.  Forecast workforce needs and manage recruitment plans to fill skill gaps.  Act as a point of contact for employee concerns, grievances, and conflict resolution.  Promote a positive and inclusive workplace culture.  Oversee the recruitment process, including job postings, interviewing, and on boarding.  Partner with managers to identify role requirements and select top candi dates.  Implement systems to monitor employee performance and productivity.  Coordinate performance appraisals, feedback sessions, and career devel opment plans.  Draft, implement, and update HR policies and procedures to comply with laws and regulations.  Communicate policies to staff and ensure consistent application.  Develop and administer salary structures, incentive programs, and benefit schemes.  Ensure compliance with legal standards and competitiveness in the market.  Identify skill gaps and design training programs to enhance employee per formance.  Foster leadership development and succession planning initiatives.  Ensure adherence to labor laws, workplace safety regulations, and employ ment standards.  Handle audits and investigations related to HR practices.  Maintain accurate employee records, including attendance, payroll, and per sonal information.  Use HR systems to generate reports and insights for decision-making.  Creating and implementing training sessions for employee conduct

Salary: £70000.00 per annum dependent on experience & qualifications Position: Full Time (37.5 hours per week) Positions available: 1 Registered Manager – Children’s Home Alexandra Children’s Home is a newly established home for children 12-17 years old, and due to up-and-coming expansion, we are currently looking for Registered Managers for our Therapeutic Children’s Homes who are keen for a new and exciting role. Competitive Salary of £70,000 per annum. We offer 36 days paid annual leave per year and a loyalty scheme which rewards you with extra annual leave following 2 years of service. The role of a Registered Manager is the person with overall responsibility for day-to-day management of the Children’s Home and is accountable for the delivery of a high quality of service provision, incorporating care, welfare, safety and security of all children and young people in their care in order for them to achieve a secure base. Supporting, leading and managing a team of staff who will provide protection and support the children with their physical, psychological, emotional & social development. Person Specification Essential · Due to Ofsted Regulations, all employees in our Residential Service must be over 20 years of age. · Experience of working in a Senior or Strategic Role within a children’s residential care setting · Level 3 Diploma in Children’s Residential Service or equivalent · GCSE in Maths and English at C Grade of above · Physically fit · Resilient, enthusiastic and motivated person · Proven ability to lead staff teams and line management experience, including supervisions · Excellent communication skills, both verbal and written · Calm, approachable manner, adaptable and non-judgemental · Able to work under own initiative and as part of a team · Excellent organisational skills · Knowledge of Child Protection & Safeguarding · GCSE in Maths and English at C Grade or above · Ability to drive and holds a current driving licence Desirable · NVQ or Diploma Level 5 in Leadership & Management in Residential Children’s Services or equivalent · Previous experience in a Deputy Manager or Registered Manager role in a Residential Children’s Care Setting · Social Work Qualification of Equivalent · Any relevant or transferrable skills, such as First Aid trained · Knowledge of the Children Act & Children’s Homes Regulations · Understanding and knowledge of Therapeutic Approach to Childcare Duties & Responsibilities · In accordance with Alexandra health and safety policies and procedures, the registered individual is responsible for ensuring Health and Safety guidelines are adhered to. · Responsible for keeping an up-to-date register of all young people being admitted transitioned to another provision and discharged from the service. · Ensure operational manning levels are maintained within the home. The registered manager must liaise with the HR team to arrange and assist in interviewing new staff. · Ensure that you and your staff work in accordance with the Statement of Purpose and Function of the home. Understand, update and continuously improve relevant Alexandra Children’s Home documents to include The Statement of Purpose, Young Person’s Guide, policies and practice standards; seeking approval and communicating changes to others as appropriate. · Demonstrate effective leadership to direct and support the staff team to deliver person centred childcare working towards the best outcomes for each young person · Manage, supervise and mentor staff; organize work patterns and training, and conduct and record regular supervisions and appraisals. · Demonstrate a working knowledge, implement, adhere to and give guidance to other staff on: Children’s Homes (England) Regulations 2015, The Children Act 1989 & 2004, Care Standards Act 2000, Equal Opportunities Policies, National Quality Standards for Children’s Homes, and Local Authority Child Protection Procedures, and any subsequent changes to said legislation. · Demonstrate a working knowledge of Ofsted Inspection guidelines, promptly implementing any recommendations following an Inspection. Timely notification of any significant events or changes within the home, including completion of Regulation 45 Reports within the given timeframe as instructed by Alexandra Children’s Home. · To ensure that you and your staff team implement and adhere to Alexandra Children’s Home Safeguarding Policy and Local Authority Safeguarding procedures. · Work cohesively and in partnership with team members and other professionals (Social Workers, Police, Education, and Health) to contribute and monitor the multidisciplinary assessment of children’s needs, support children in order for them to reach their full potential as outlined in their care plans, and in accordance with Alexandra Children’s Home Policies & Procedures, Local Authority Instructions and relevant legislation. · Ensure Local Authority Social Workers are notified of all significant events, incidents, important changes and physical interventions within 24 hours. · Ensure that young people receive a sensitive residential service which best meets their individual social, racial, psychological, educational, cultural, physical identity and health care needs according to the Statement of Purpose and Function of the Home and Alexandra Children’s Home policies and procedures, and children facing particular crisis and stresses are offered appropriate additional support in a timely manner. · Organising the availability and deployment of staff within the home and wider Alexandra Children’s Home Community, ensuring rota’s are covered to meet regulations mandate. · Ensure that the home is fit for purpose by ensuring that Fire Regulations and Health and Safety Regulations are met, Quality Assurance and Regulation 44 Reports action points are addressed promptly. Appropriate records are kept and that fire drill procedures are adhered to in accordance with Alexandra Children’s Home policies and procedures. · Manage Performance and Development by using regular staff supervisions and annual appraisal process in order to promote a culture of self-awareness and understanding. Working in partnership with Senior Management and Human Resources to address and manage any issues of poor performance or misconduct · Participate effectively in the on-call duty system. · Attend monthly Manager, TDP, Community and house meetings and implement any actions as agreed. · Complete appropriate training including the level 5 diploma in Leadership and Management within the required timeframes, ensuring that an up-to-date training record is maintained. · Additional responsibilities will include representation to Local Authorities and at panels, conference meetings and Strategy Groups; and analysing trends and Quality Assurance documentation to constantly strive to improve standards for young people in our care. · Undertaking other duties as may be deemed appropriate from time to time. We are looking for candidates who have proven managerial skills in a Residential Care Setting and are passionate about improving the lives and outcomes for children and young people. We are an activity-based company and promote the well-being of our young people through a wide and varied programme of activities, sports and hobbies. Alexandra Children’s Home is committed to safeguarding & promoting the welfare of children & young people. The post is subject to an enhanced DBS disclosure, an employment background check, satisfactory references & verification of right to work in the UK. CVs will not be considered without an application form.

 Research and analyze market trends, competitors, and customer needs to uncover opportunities for growth.  Develop strategic initiatives to target potential markets.  Establish and maintain strong, long-term relationships with existing and pro spective clients.  Act as the main point of contact for client queries and negotiations.  Collaborate with senior management to design and implement growth strat egies.  Define business development objectives and set achievable goals.  Create persuasive business proposals, pitches, and presentations.  Coordinate with internal teams to tailor offerings to client requirements.  Develop and execute plans to increase sales and profitability.  Track revenue targets, ensuring they are met or exceeded.  Attend industry events, conferences, and networking sessions to expand professional connections.  Build partnerships with relevant stakeholders and organizations.  Negotiate contracts, pricing, and terms with clients or partners.  Ensure all agreements align with company policies and objectives.  Measure the effectiveness of business development strategies through KPIs and metrics.  Manage budgets, resources, and staffing to meet operational goals.  Report progress and outcomes to senior leadership.  Work closely with marketing, sales, and product development teams to align efforts.  Provide guidance to junior staff or business development teams.  Ensure compliance with company policies, safety regulations, and industry standards.  Maintain accurate records of interactions and outcomes using CRM tools or databases.

Overall, Job Purpose: To provide multidisciplinary service to all users to help in the smooth and efficient running of all sections within the lab to ensure safe, rapid, timely and accurate reporting of results. Investigation and analysis of samples for Haematology, and Biochemistry. The post holder will be required to work within any section of the department including core and On Call hours as required. Main Duties: To include, but not be restricted to, the following duties: 1. Participate in all areas of laboratory bench work, whilst adhering to standard operating procedures and participating in their regular review and update. 2. Perform Haematology, and other related tests accurately and efficiently. 3. Perform Biochemistry, Immunoassay tests and other related tests accurately and efficiently. 4. Perform/ monitor quality control program. 5. Assist in stock control. 6. Be aware of current advances and appraise new techniques. 7. Evaluate results for credibility and inform the Pathology Manager, Consultant Pathologist and / or the requesting clinician of any notifiable abnormalities. 8. Rotate through sections of the laboratory on a regular basis to maintain multidisciplinary skills for ‘On-Call’. 9. Communicate patients’ results and answer enquiries from health care professionals providing information regarding appropriate investigations required and explanation of results, within departmental guidelines and professional code of conduct. 10. Interpret clinical information and use scientific knowledge to process specimens for appropriate tests, seeking advice from senior staff and clinicians when necessary. 11. Operate and maintain all analytical equipment in the department. 12. Evaluate and monitor the accuracy and precision of laboratory investigations using appropriate quality control procedures. 13. Interpret complex scientific data and enter test results on pathology computer system. 14. Check reports for further action by clinical staff. 15. Authorise reports as delegated within departmental policy. 16. To assist when required in the preparation of documentation for UKAS (ISO) accreditation. 17. Able to solve complex problems within work area, but advise both clinicians and Manager of any clinical and managerial issues Training and Education 1. Multidisciplinary Training as required 2. To maintain own personal development and attend departmental meetings as required. 3. To maintain registration with the HCPC, including a personal development portfolio as proof of competence to practice. 4. To take an active interest in and keep abreast of developments in all disciplines. GENERAL DUTIES To become familiar with the day-to-day organisation of the Laboratory as it affects your work. You should be aware of the functions of the members of staff in the Laboratory as they affect your work. To attend laboratory meetings as required. To undertake such work as you are assigned in a careful and efficient way and in compliance with current quality standards, regulatory requirements and the Lifenity Quality Management System. To communicate in a friendly, helpful and non-prejudicial manner in your dealings with staff, clients and / or customers as you will be regarded as a representative of your Laboratory as well as the Company, and you should behave accordingly. Matters regarding patients are confidential and must not be discussed except in the course of your duties. You will be expected to sign an undertaking to observe all patient and Company confidentiality. To be aware of and abide by the rules and codes of the Laboratory. This includes all core HR policies such as absence reporting, requesting of annual leave, and is particularly important in the case of Health and Safety and Fire procedures. To behave in a professional manner and co-operate with all other members of staff at all times. You will be trained for the work you are expected to do. Do not attempt any work unless you have been signed off as competent to do so. These competencies must be maintained and reviewed. You should communicate any difficulties, problems, accidents or incidents affecting the department as soon as possible to a section leader/manager.

Location: London, UK Job Type: Full-time / Part-time / Temporary Salary: £25,000-28,000 per annum (depending on experience) Reports to: Nursery Manager / Room Leader Job Overview: We are looking for a caring, enthusiastic, and reliable Nursery Assistant to join our team in London. You will support the daily care and education of children aged 0–5 years, helping to create a safe, nurturing, and stimulating environment. This is an excellent opportunity for someone passionate about early years education and child development. Key Responsibilities: Support the implementation of the Early Years Foundation Stage (EYFS) curriculum. Assist in the planning and delivery of age-appropriate activities. Supervise children during play, meals, rest, and outings. Promote positive behaviour and ensure the wellbeing and safety of all children. Help with feeding, nappy changing, and toileting in line with hygiene policies. Maintain accurate records of children’s development and progress. Communicate effectively with children, parents, and staff. Keep the nursery clean, tidy, and organised. Attend team meetings and training as required. Requirements: Experience working with young children (in a nursery or similar setting). Level 2 or 3 Childcare qualification (desirable but not essential). Knowledge of the EYFS framework. Enhanced DBS check (or willingness to obtain one). Strong communication and interpersonal skills. Patience, creativity, and a genuine love for working with children. What We Offer: Competitive salary. Ongoing training and development opportunities. Supportive team and leadership. Opportunities for career progression. A fun and inclusive working environment.

Are you ready to make a meaningful impact in young lives while building your career in childcare? Residential Support Worker - Children's Residential Home Location: Enfield Salary: £27,040 - £29,120 Job Type: Full-time, Permanent Shifts: Support worker Day Join our supportive team at MOVIP Homes, a Children's Residential Home based in Enfield, London. We're dedicated to providing high-quality care that empowers children to overcome challenges and achieve their potential, regardless of their past experiences. Job Spec: We are seeking an enthusiastic and caring Residential Children's Support Worker who is passionate about supporting children and young people and helping them thrive in a safe and nurturing environment. You’ll work closely with an experienced and dedicated team, including the Registered Manager and Deputy Manager, gaining invaluable hands-on experience and ongoing training to support your personal and professional growth. As a Residential Support Worker, you will: Provide direct care and emotional support to young people, ensuring their safety and well-being Build positive, trusting relationships and act as a role model Support young people with their daily routines, including education, activities, and life skills Contribute to care plans and ensure compliance with safeguarding policies Work as part of a team to create a stable and positive environment Help young people develop their independence and resilience What We’re Looking For Experience in residential childcare or a similar setting (minimum of 1 year preferred) Level 3 Diploma in Residential Childcare (or working towards) A caring, resilient, and patient nature Strong communication and interpersonal skills A commitment to safeguarding and promoting the welfare of young people Full UK driving licence (preferred) What We Offer · Ongoing training and career development · Supportive team and positive working environment · Opportunity to make a real impact in children’s lives · Career progression If you are passionate about helping young people reach their full potential and have the skills to support them effectively, we encourage you to apply for this rewarding position as a Residential Support Worker. One of our team will contact you within 24–48 hours. Please ensure you have uploaded your most up-to-date CV with the application. Job Types: Full-time, Permanent Pay: £13.00-£14.00 per hour Benefits: Casual dress Company pension On-site parking Referral programme Schedule: Day & Night Licence/Certification: DBS Certificate registered to the Update Service essential Driving Licence (preferred) NVQ Level 3 in Residential Childcare (preferred) Work Location: In person

Job Summary: We are seeking a dedicated and skilled Overnight Baker to be a key ingredient in the success of our new brand, FOCACCIA MIA. As an Overnight Baker, you will be instrumental in producing the high-quality focaccia bread that forms the foundation of our delicious sandwiches, ensuring freshness and availability for our customers each morning. Working independently and as part of a close-knit team, you will follow recipes, operate bakery equipment, and maintain a clean and organized work environment. Your passion for baking and commitment to quality will be essential in delivering exceptional focaccia that sets FOCACCIA MIA apart. Responsibilities: Prepare high-quality focaccia bread according to our specific recipes and standards. Accurately measure and mix ingredients, ensuring proper hydration, fermentation, and techniques are followed for optimal focaccia texture and flavor. Operate and maintain bakery equipment safely and efficiently, including mixers, ovens, proofers, and any other specialized focaccia-making tools. Monitor the baking process to ensure focaccia is baked to perfection, achieving desired color, crust, and crumb structure. Ensure proper cooling and storage of baked focaccia. Maintain a clean and organized work area, adhering to food safety and hygiene regulations. Assist with inventory management, including monitoring ingredient levels for focaccia production and notifying supervisors of any shortages. Collaborate with the kitchen team to ensure a smooth workflow between focaccia production and sandwich assembly. Follow all company policies and procedures. Other duties as assigned to support the successful launch and operation of FOCACCIA MIA. Qualifications: A good level of experience working in a bakery is necessary. Essential: Proven experience baking bread, with a strong understanding of dough handling and fermentation processes. Ability to accurately read and follow recipes. Proficiency in operating and maintaining standard bakery equipment. Excellent time management and organizational skills, with the ability to prioritize tasks and meet overnight production deadlines. Meticulous attention to detail and a passion for producing high-quality baked goods. Ability to work independently and as part of a team. Strong work ethic and reliability, especially during overnight hours. Ability to lift and carry up to [Insert Weight, e.g., 50] pounds and stand for extended periods. Understanding of food safety and sanitation practices. Must be available to work weekdays and weekends. Immediate availability is highly desirable. Preferred Qualifications: Experience specifically baking focaccia bread. Formal culinary or baking education or certification. Familiarity with inventory management systems. Food Handler certification.