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Join the RAC. Together, we’re going places. • A competitive base salary of £38,625, with on-target earnings of up to £50,000, • A guaranteed overtime option to increase your base salary to £44,385, plus additional overtime and bonus opportunities, • 40 hours per week, with core hours from 8:30am to 5:00pm, and 1 in 4 Saturdays As an RAC Mobile Mechanic in the Service, Maintenance and Repair division, you’ll bring expert vehicle maintenance and diagnostic skills directly to our customers, wherever they are. From driveways to office car parks, you’ll deliver first-class service without the constraints of a traditional garage. We’ll equip you for success from day one - with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. Think independence, career progression, and real work-life balance - with a 40-hour week that keeps you moving and out of the same four walls. The RAC has been a trusted name for over 125 years, combining our heritage with bold innovation. Now’s the time to join a company that’s redefining roadside repair. If you’re a skilled, practical mechanic looking to be part of something big, this is for you. No CV required when you apply – it's easier than ever to start your journey with us. As a Mobile Mechanic at RAC, you’ll get benefits that go the extra mile: • Earnings That Motivate - enjoy a market-competitive base salary of £38,625, with the opportunity to increase your earnings up to £50,000 through bonuses and premium-rate overtime. A full-time 40-hour week, with Monday–Saturday availability (8am–8pm), offers flexibility and stability, • Opt-in Guaranteed Overtime - after your first month, you can choose to work extra rest days at £30 per hour. Just one extra day a month could earn you £3,000 more per year on top of your base salary. Two extra days could give you an extra £5,000. It's your choice - more flexibility, more reward., • Tools to Drive Your Future - get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings., • Time Off That Matters - enjoy 23 days of holiday (rising to 25 with service), plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments., • Financial Security & Perks - pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term., • Wellbeing That Works for You - our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it., • Extras That Make a Difference - access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you’ll automatically join our Colleague Share Scheme, giving you a stake in our collective success. Sound like your kind of role? Here’s what we’re after: • You're someone who gets people. This isn’t just spanners and engines—our mechanics are out there on driveways, chatting with customers, giving advice, and representing the RAC with pride. You’re not just in the RAC—you are the RAC. Every fix, every chat, every driveway visit shows what we’re all about., • You like mixing things up. Every day’s a little different—servicing, diagnostics, repairs, and checks. But it doesn’t stop there: you’ll manage your stock, do your reporting, and keep those customer conversations flowing., • You think on your feet. You’ll be trusted to think on your feet and make the right call for each customer. Different fixes, different faces, new challenges every day. What you’ll need: • Level 2 light vehicle maintenance qualification (or equivalent), • At least 3 years' hands-on experience as a vehicle technician working with a range of light vehicles, • A full UK driving licence with fewer than 6 points We’re Orange Heroes At the RAC, we never stand still. With a legacy of over 125 years, it’s this restless drive for better that’s earned the trust of over 12.5 million members and it’s why we’re on a mission to be the UK’s number one motoring services provider. That commitment to excellence isn’t just felt by our members, it’s echoed by our people too. With a 4.5-star rating on Glassdoor, our colleagues recognise the RAC as a place where ambition, support and authenticity come together. We’re all about progress powered by people. As an equal opportunities employer, we welcome every background, champion every voice and back your growth every step of the way. At the RAC, individuality fuels innovation and you’re invited to bring your full self to it.

Department: Retail Reports to: Store Manager Hours: 40 Hours (including weekends and Bank Holidays as required). Our Values: • Every day the energy, creativity and passion of Manolo permeates through our business., • We believe in the artist and the artisan; we are innovative while still protecting our heritage., • We strive for timeless beauty and quality craftmanship., • We celebrate curiosity and believe in working proactively and being solution focused., • We believe in upholding family values; we treat everyone with honesty, respect and kindness while nurturing our teams to deliver excellence., • We believe in making people smile. Purpose: To provide an excellent client experience and service. To develop long-lasting client relationships. To assist in the smooth operation of the Store. To optimise the client experience and ensure that all sales opportunities are optimised. Responsibilities: Sales generation and target focus: • Communicate feedback on best sellers, slow sellers, missed sales opportunities and customer requests to the Store Manager., • Achieve and exceed personal objectives/KPI’s as set by Store Management., • Record and update sales performance, such as WSR, Sell Throughs, product feedback, trade feedback. Client experience and relationship building: • Develop strong, long-lasting, commercial relationships with clients, establishing a regular client base to ensure all sales opportunities are optimised., • Provide exceptional client experience and service., • Provide personalised and timely after sales service to clients, dealing effectively with client complaints., • Demonstrate high level of product knowledge (telling the story, features and benefits etc.) and coach other team members. Operational excellence: • Prepare and maintain stock on the sales floor, following Manolo Blahnik visual guidelines and standards., • Assist with regular stock takes., • Assist in the end of day procedures, such as cashing up., • Assist with the preparation of sales events., • Assist in stock deliveries from the warehouse ensuring that the stock is checked in an efficient manner., • Maintain high back of house standards such as stock room, stock security etc., • Maintain and assist in the creation of an enjoyable and respectful work environment. Any other tasks as requested. Skills and Experience: • Client Experience: Proven experience in delivering excellent customer service, preferably within a retail environment., • Team Player: ability to work effectively in a group to develop productive working relationships., • Network: Ability to converse with a diverse range of people at all levels and build relationships and network easily, both internally and externally., • Solution focused: Thinking of answers and solutions to problems., • Ambassador: Representing Manolo Blahnik products and values with passion., • Excellence: High level of finesse and excellence required in delivery of all tasks, with strong attention to detail., • Languages: Fluent English required, additional languages would be beneficial. Our Commitment to Diversity, Equality and Inclusion: Manolo Blahnik is an equal opportunity employer and are committed to preserving a caring, diverse and inclusive culture with people who feel a real sense of belonging. We recruit and reward based on capability and performance. Our diverse and multicultural teams ignite our creativity, and we celebrate the differences that we collectively bring. We are committed to equal employment and progression opportunities and the elimination of any form of discrimination. We all hold a responsibility to recognise and respect our diversity and to support this in our words and actions. If you need reasonable adjustments at any point in the application or interview process, please let us know. Our Benefits: • 4 pairs of Ambassador Shoes per year., • 50% Friends and Family Discount., • 33 days of annual leave per calendar year., • Option to buy an additional 5 days holiday., • Pension Contribution., • Private Medical Insurance., • 2 Executive Coaching Sessions per year., • Enhanced Family Friendly Policy., • Workplace Nursery – salary sacrifice based childcare scheme., • Cycle to work scheme., • Employment Engagement Calendar.

Facilities and Health & Safety Manager About You Do you take pride in running a great facilities operation? Does having the ownership and responsibility for a modern facility where you are instrumental in keeping a high performing manufacturing operation working at its absolute best excite you? Do you thrive on collaboration, communication and working with like-minded colleagues? If that sounds like you, we would love to speak to you. About the role This role joins the operations team at our Bicester site, reporting to the MD of Operations. Bicester is a manufacturing site as well as our UK head office and you’ll work as part of the UK Operations management team to keep BRITA UK operating at the highest level possible. On the production side, we work with steam, compressed air and chilled water, with this role being responsible for managing the maintenance and repair of all of this, working closely with our internal technical team, production and our external partners to keep everything operating as planned. We’ve been manufacturing in Bicester for more than 20 years, and we’ve invested consistently in the technology and the building over that time. Alongside production, you are responsible for the whole building which includes a full logistics operation and our general office spaces (which have just completed an extensive refurb project). That means managing all aspects of the facilities requirements for the site, including costs and budgets and any external partners and suppliers. You’ll also manage the cleaning team, that looks after both our production and office spaces. Combined with your facilities responsibilities, you’ll also be the health and safety lead for BRITA UK (we have two smaller sites across the UK), owning the H&S management system. You’ll help to ensure BRITA UK remains compliant with all legislation, both now and in the future, supporting on investigating and reporting on accidents if they occur. This position is based in our Bicester office. About BRITA Here at BRITA we are at the forefront of sustainability and are passionate about changing the way people drink water. We are continuously striving to increase the efficiency and performance of our products with a primary focus to reduce our environmental impact! BRITA are a forward thinking, family owned global business who care about our employees, creating career and advancement opportunities within an inclusive and diverse environment. To be successful in this role You’ll be a facilities professional, with experience of a manufacturing site and be used to working with steam generation, compressed air and chilled water. You’ll be used to working to a high standard, ideally including food-grade manufacturing, with strong experience of managing external contracts and suppliers. From a Health & Safety perspective ideally you will have a NEBOSH General Certificate, and you’ll be used to managing H&S for a site and keeping on top of legislation and legal requirements. Managing priorities, being thorough and having great adaptability are hugely important in this role, as things can move fast sometimes, and you need to be able to switch from strategic to reactive as needed. Collaboration and communication are absolutely at the heart of everything we do at BRITA, particularly so for this position. What’s in it for you? Annual salary of £45,000 - £49,000 plus bonuses of approximately 14% (package £51,000 - £56,000) 23 days leave per annum + bank holidays (increases with service) Excellent pension scheme Employee discount + monthly staff allocation for BRITA Join BRITA UK and be part of a team that values diversity, equity, and inclusion. We welcome applicants from all backgrounds and are committed to making our recruitment process accessible and supportive. If you're applying and need anything to help you feel prepared and comfortable during the process, just let us know – we’re here to help you succeed. Reference ID: FacMgr 2602

DP World is looking for a Operations Supervisor to join our Site based in Bicester. This role will be responsible for leading, supporting and developing the physical distribution process within the warehouse, from goods in through to dispatch. To provide a reliable and safe service and to be flexible in our approach to our clients and their requirements. How You Will Contribute • Ensure the team are delivering and maintaining the site’s KPIs and Service Level Agreements (SLAs), • Ensure that the teams are working to the highest standard of H&S, • Review process improvements to increase operational efficiencies, • Manage team performance to ensure operations is running smoothly, • Communicate team briefs, promote and maintain visual control charts and ensure 2-way participation improvement activities., • To communicate effectively with senior management and key stakeholders, • Managing and maintaining cleanliness and orderliness at all times using 5s concept, • Demonstrate flexibility in all areas in order to meet customer demand, • Maintain highest level of H&S on site reporting any incidents, hazards, accidents, unsafe behaviour or practices occurring on site., • To coach and develop direct reports by actively engaging staff and promoting a positive working climate through regular interaction and assessment., • Take responsibility of people management of your team members, including managing absence, managing performance, training and employee relations. What You Will Bring • Ability to guide and motivate teams effectively, • Being able to provide clear communication with team members and other departments, • Ability to analyse issues and provide effective solutions, • Being able to prioritize tasks and meeting deadlines, • Managing resources, schedules and processes, • Attention to detail – ensuring accuracy and quality of work, • Having flexibility in handling changing situations and unexpected challenges, • Being dynamic and resilient, • Being familiar with relevant software and tools, including Microsoft office and warehouse management systems Compensation DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package. About DP World Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. The DP World family comprises of syncreon, Imperial and P&O. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door. WE MAKE TRADE FLOW

* * SALARY: From £41,567 pa dependent on experience LOCATION: Milton Keynes HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role. HOURS / CONTRACT TYPE: Full time permanent CLOSING DATE: 05/03/26 We reserve the right to close the advert earlier If we receive a high volume of applications. Are you an experienced and forward-thinking RPA Developer that can support in our Robotic Process Automation (RPA) journey, using your expertise to contribute to the future of RPA within VWFS? In this role you will design, develop and implement innovative automation solutions using Robotic Process Automation (RPA) technologies. Collaborating with cross-functional teams to identify automation opportunities, create detailed process documentation and ensure the successful deployment and maintenance of RPA bots. What you’ll be doing: • Collaborating with stakeholders to analyse business processes, identify automation opportunities, and gather detailed requirements., • You will utilise our Robotic Process Automation (RPA) toolset to develop, test, and implement efficient, maintainable, and easily understandable automation solutions., • Ensure optimal performance by regularly monitoring and maintaining RPA robots, promptly addressing any issues to minimise downtime., • You will work closely with Business Analysts, change agents, and stakeholders to ensure the accuracy and comprehensiveness of business requirements in Process Design Documents (PDDs)., • Create and maintain essential automation documentation, including Solution Design Documents, IDPs, Handover Documents etc., • You will ensure that RPA solutions comply with organisational policies and security standards., • Collaborate with stakeholders to ensure seamless integration of changes into the overall business process landscape, identifying and addressing potential upstream and downstream impacts., • You will generate performance reports from automation tools to support benefit realisation., • Enthusiasm for leveraging technology and possess the ability to bridge communication between business and technologists., • Strong analytical skills to assess complex processes and identify automation opportunities., • Certification in RPA tools UiPath is Mandatory and Power Platform is desirable., • Extensive experience in software development, with a focus on RPA development., • Proven technical experience in designing, developing, and implementing RPA solutions using tools such as UiPath or Power Automate., • Experience working with business analysts and stakeholders to gather requirements and translate them into technical specifications., • Hands-on experience with process analysis, design, and optimisation., • Experience in managing and supporting RPA robots in a production environment., • Understanding of software development methodologies, including Agile and Scrum., • Previous experience in Financial Services, Automotive Finance, or Retail Consumer Finance (B2C) is beneficial., • Familiarity with the following technologies:, • Programming Languages: C#, VB, Python, PowerShell, HTML, CSS, • Database Technologies: MySQL, Oracle, • Version Control Systems: Git, • Cloud Platforms: Azure Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance) Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance. OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member. Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers , access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions). Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover , so you can select the benefits that matter to you. We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work. * * * Why join VWFS UK? You’ll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.

* * SALARY: Starting from £28,708.80 pa dependent on experience LOCATION: Milton Keynes HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role. HOURS / CONTRACT TYPE: Full Time Permanent, 32.5 hours per week CLOSING DATE: 09/03/2026 We reserve the right to close the advert earlier If we receive a high volume of applications. We’re looking for a Corporate Credit Specialist to drive the smooth, accurate and consistent delivery of the end‑to‑end credit assessment process for all our Dealers. This high‑impact, analytical role will play a key part in strengthening our decision‑making by producing insightful operational reporting, uncovering anomalies, and safeguarding the integrity of our data. You’ll also support the Corporate Credit Assessment Team in managing and controlling wholesale funding limits—helping ensure our portfolio operates with clarity and control. What you’ll be doing: • Comply with all VW Bank UK rules, regulations and standards, including the European Organisational Handbook (E‑OHB)., • Analyse, interpret and input audited company accounts to maintain accurate Dealer risk ratings in the BERTA system., • Manage the end‑to‑end Dealer credit assessment process, ensuring all required documentation is collected, validated and approved within strict Section 18 German Banking Act timelines., • Prepare Dealer credit packs with the Credit Manager, carrying out financial analysis, assessing business structures (KYC), and requesting any additional information needed., • Administer and maintain systems used in the credit review process, completing End‑of‑Review tasks and ensuring all updates, diaries and scanned documents are recorded accurately., • Produce selected legal documentation for approval by the Credit Manager and/or Legal to ensure full legal compliance., • Register legal charges with Companies House and Land Registry to ensure Volkswagen Bank’s security interests are properly recorded., • Work with the Credit Manager team and the Dealer network to support day‑to‑day relationship management, including limit switch requests and query resolution., • Generate monthly performance reporting (dashboards, KPIs) using systems such as SAP BW, SAP BCA, Experian, Companies House, Section 18, SLI Dealer Portal and BERTA., • Provide administrative support during Dealer closures, terminations or failures., • Maintain and update procedures, policies and ARIS maps to ensure they remain accurate, relevant and compliant with E‑OHB and UK/German legislation., • Ensure all daily activities are completed in line with E‑OHB requirements., • Experience in financial services, banking and/or the motor industry., • Good understanding of balance sheets, financial ratios and security structures., • Strong drive, personal commitment and a desire to continuously develop skills and knowledge., • Proven ability to understand, interpret and work confidently with financial information., • A methodical, disciplined and proactive approach, with the focus needed to deliver in a fast‑paced environment., • Highly organised and self‑motivated, with the ability to manage multiple tasks, use initiative and meet deadlines., • Customer‑focused team player with excellent communication and interpersonal skills, able to build strong relationships at senior levels., • Positive attitude with the confidence to challenge appropriately when needed., • Agile mindset, able to adapt quickly to change, learn fast and respond effectively to new requirements. Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance) Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance. OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member. Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers , access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions). Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover , so you can select the benefits that matter to you. We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work. * * * Why join VWFS UK? You’ll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team. This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.

* * SALARY: From £41,567 pa dependent on experience LOCATION: Milton Keynes HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role. HOURS / CONTRACT TYPE: Part time FTC, 32 hours per week, ending 31/12/27 CLOSING DATE: 04/03/26 We reserve the right to close the advert earlier If we receive a high volume of applications. We’re looking for a Financial Accountant, in this role you will play a key role in supporting the financial control and regulatory framework of the organisation. You will be responsible for producing accurate and comprehensive supporting schedules for the monthly management accounts and regulatory submissions for Volkswagen Bank GmbH UK Branch. What you’ll be doing: • Prepare monthly management accounts, disclosure information, and variance analysis for VW Bank UK Branch in accordance with IFRS and German GAAP, up to management review., • Analyse, reconcile, and investigate balance sheet and P&L positions to ensure accuracy and completeness, proposing correcting entries where required., • Produce regulatory reports for VW Bank UK Branch for submission to HQ, including liquidity, solvency and deposit guarantee reporting., • Review and update all regulatory submissions to reflect changes required by the regulator, HQ, or the Bank team., • Prepare regulatory and statutory submissions for VWFS UK Ltd. to the Financial Conduct Authority (FCA) and the Office for National Statistics (ONS)., • Ensure all intercompany balances are accurately accounted for, reconciled, and reported each month, including preparation of the monthly Intercompany Pack for management review., • Qualified Accountant (ACCA, CIMA or ACA)., • Experience preparing accounts under both IFRS and German GAAP., • Strong ability to work with large and diverse data sets, consolidating information into accurate final submissions., • Proven experience managing relationships with multiple stakeholders across the business., • Solid technical accounting knowledge, including exposure to regulatory reporting and taxation., • Proficient in Microsoft Office applications, with strong Excel skills. Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance) Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance. OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member. Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers , access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions). Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover , so you can select the benefits that matter to you. We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work. * * * Why join VWFS UK? You’ll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team. This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.

* * SALARY: From £56,816 pa dependent on experience LOCATION: Milton Keynes HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role. HOURS / CONTRACT TYPE: Full time, permanent CLOSING DATE: 09/03/26 We reserve the right to close the advert earlier If we receive a high volume of applications. We’re looking for a Direct Bank Product Manager who will play a key role in shaping, developing and delivering the savings product strategy and proposition for our Direct Banking division. In this role, during pre and post go live phases you will be responsible for the research, design, development and implementation of the product strategy, as well as the ongoing monitoring of product performance. You will ensure that all products meet customer needs while fully adhering to regulatory requirements and expectations. What you’ll be doing: • Support the development and delivery of the product strategy to achieve business objectives and ensure strong Consumer Duty outcomes., • Contribute to strategic planning and the long‑term product roadmap for savings deposit products, including prioritisation and management to ensure smooth, timely delivery that meets customer needs and commercial targets., • Prepare business cases for new product launches and pricing changes, ensuring the deposit portfolio aligns with funding requirements and commercial goals., • Actively support the creation, enhancement and implementation of new deposit products and propositions within the savings bank., • Partner with wider organisational reporting teams to design, develop and monitor analytics, performing quantitative analysis to support effective portfolio management and inform product decisions., • Support the Head of Direct Bank Product & Strategy in maintaining ongoing product compliance and ensuring Consumer Duty Fair Value Assessments are completed for all products., • A solid understanding of the retail banking and/or financial services sectors, including products, distribution channels and the end‑to‑end customer journey., • Significant experience operating within a digital and commercially driven environment., • Proven experience in product innovation and/or product development within banking/financial services., • Experience working within the UK savings market (desirable)., • Strong customer insight skills, using collaboration and a range of research techniques to optimise the customer experience end‑to‑end., • A good understanding of the regulatory framework governing retail deposits and the UK savings market., • A demonstrable track record of successfully delivering change through both internal teams and external partners. Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance) Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance. OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member. Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers , access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions). Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover , so you can select the benefits that matter to you. We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work. * * * Why join VWFS UK? You’ll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team. This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.

* * SALARY: Up to £32,961 pa dependent on experience LOCATION: Milton Keynes HYBRID WORKING: Minimum of 60% of working time to be based in the Milton Keynes office from February 2026, however flexibility is expected to meet the needs of the business and the role. HOURS / CONTRACT TYPE: Permanent & Fixed Term Contract roles available, Part Time & Full Time CLOSING DATE: 09/03/2026 We reserve the right to close the advert earlier If we receive a high volume of applications. We’re looking for several Collections & Recoveries Specialist Advisor's to act as a subject matter expert and deliver positive outcomes for our most vulnerable customers. Within this role, you will take ownership of case management, looking after a high volume of complex cases and your own customers. This specialist, customer-focused role will be instrumental in ensuring fair and proactive support for customers while balancing business needs. You’ll use your expertise, interpersonal skills, and analytical ability to handle complex investigations, conduct root cause analysis, and make independent remediation decisions that consider both customer and business requirements. Hear from a current Collections Specialist, Taylor Parker: 'Working in customer support is incredibly rewarding because you get to make a real difference in someone’s day, often turning a challenging situation into a positive experience. Every situation is different, and I enjoy using empathy, patience, and problem‑solving to reach solutions that genuinely help support people. Knowing that my work can lift a weight off someone’s shoulders, no matter how big or small, makes the role meaningful to me every day" What you’ll be doing: • Caseload management of complex matters. Working with vulnerable customers and managing complex cases to achieve the best outcome for all parties. This may require thinking outside the box to provide the best solutions., • Handling customer dissatisfaction in an appropriate and professional manner and adhering to our complaints/escalation process., • Identifying and driving improvements to maximise the identification of and service to vulnerable customers., • Take ownership to investigate customer circumstances and root cause analysis, considering all options available., • Be an escalation point for complex issues whilst demonstrating empathy, compassion and negotiation skills., • Take ownership for key processes to ensure they are managed within the service levels agreed., • Management of the arrears process and work with third parties., • Guide customers through a range of processes using various communication channels (e.g. Telephony, White mail and E-mail). Supporting customers who are facing financial and personal difficulties over the telephone and via written communication to effectively understand their individual circumstances., • Continually review customer circumstance to make informed decisions., • Escalate highly complex queries that cannot be resolved at first instance. Essential experience & skills: • Proven customer service experience ideally within financial services, or specifically with vulnerable customers., • Competent in using multiple systems including MS Office, CRM and telephony systems. Strong levels of communication and empathy meaning you can easily connect with customers identified as vulnerable whilst managing them through the debt collection process., • Ability to work to service levels and quality measures., • Confident in talking to customers and managing complex cases., • Excellent negotiating and influencing skills., • Ability to analyse cases, gather necessary information, and make informed decisions., • Excellent prioritisation skills, adaptable to new cases throughout the day., • Ability to work under pressure within a deadline environment., • A clear understanding of the FCA regulations and vulnerable customer guidance., • Demonstrates emotional intelligence, resilience and empathy for our most distressed customers, aiming for their best outcomes., • Ability to question customers to gain a full understanding of their circumstances and affordability., • Strong teamwork skills whilst maintaining individual workload., • Competent to support high volume calls and/or transactions across the wider area. What’s in it for you? Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance) Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance. OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member. Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions). Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you. We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work. * * * Why join VWFS UK? Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.

* * SALARY: Starting from £25,500 pa dependent on experience plus fantastic benefits LOCATION: Milton Keynes HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role. HOURS / CONTRACT TYPE: Full Time Fixed Term Contract until 30/09/2027, 35 hours per week CLOSING DATE: 06/03/2026 We reserve the right to close the advert earlier If we receive a high volume of applications. We’re looking for several Customer Complaints Advisors to join our dedicated Customer Resolutions team based in Milton Keynes. If a customer has a complaint or problem, you will be at the heart of resolving this in a fair and timely manner - through listening, being sympathetic and treating everyone in a fair and just way. We are looking for individuals that are confident in speaking to customers on the phone and through written correspondence. If you are a quick learner with an excellent telephone manner, then we would love to hear from you. You will become an expert in customer service and dispute resolution, which is instrumental to supporting both our retailers and our customers. You will undertake fair, consistent, prompt and thorough investigations of complaints in accordance with VWFS guidance and FCA complaint handling rules, whilst delivering high quality outcomes for customers. What you’ll be doing: • Support our customers, ensuring they are continually up to date with the progress of their complaint. You will put them first to ensure expectations are met and managed at every step., • Undertake fair, consistent, prompt and thorough investigations of complaints in accordance with VWFS guidance and FCA complaint handling rules, • Ensure that customer communication is of the highest standard as per your training., • Objection handling and reviewing Customer evidence in line with established objection handling process., • Full PC literacy essential, including Microsoft Office products, • Confident in managing expectations of colleagues and customers, • Ability to work to service levels and quality measures, • Demonstrate an understanding of all relevant aspects of legislation/requirements including but not limited to TCF, FCA, FOS Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance) Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance. OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member. Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers , access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions). Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover , so you can select the benefits that matter to you. We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work. * * * Why join VWFS UK? You’ll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team. This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.

* * SALARY: From £41,567 pa dependent on experience LOCATION: Milton Keynes HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role. HOURS / CONTRACT TYPE: Full time fixed term contract until 31/3/2027 CLOSING DATE: 27/2/2026 We reserve the right to close the advert earlier If we receive a high volume of applications. We’re looking for a BI Developer to play a key role in insupporting company-wide initiatives for Enterprise Data, BusinessIntelligence (BI), and reporting. You'll be designing BI solutions, building and enhancing data reports and, y ou'll also integrate new features and improvements to support the achievement of great business outcomes. In this specialist role you have a great opportunity for you to contribute to shaping the future of VWFS Data Architecture and Enterprise Data capabilities, including business reporting, data visualisation, Enterprise Data Governance, Master Data Management, and the implementation and growth of Data and Business Intelligence technologies. What you’ll bring: You’re an experienced Developer with strong programming skills and you’re willing to learn and adopt new technologies and, it's essential that you have used Oracle SQL and PL/SQL You’ll have a passion for data and you're skilled in all aspects of the Data development lifecycle Essential experience & skills • You have an understanding of ETL/ELT processes with experience in industry-standard tools like SAP Data Services and Informatica, • You're able to translate functional requirements into effective technical solutions and have proven experience in fault resolution within SLA's, • Utilised PL/SQL for writing stored procedures, functions, packages, and triggers, • Created and maintained a complex universe supporting multiple hierarchies for drill-down and drill-across reports, • Collaborated with a Database Administrator (DBA) to design aggregate tables and materialised views, improving query performance by reducing the result set size at the data provider level, • Designed and developed complex reports using SAP Business Objects, incorporating parameter/formula fields, selection formulas, and grouping/sub-reports, • Performance tuning and enhanced universes using SQL queries, • Designed and developed dashboards and have produced high-quality technical design documentation, • You’re skilled in dimensional data modelling, including Star Schema modelling, fact and dimensional table design, as well as physical and logical data modelling, • You have worked closely with business teams to resolve production issues and design and develop small changes, • You’ll work with the Enterprise Data and BI Product Owner, Scrum Master and the Data Product team to fulfil new BI requirements, • Assist the Enterprise Data & BI Team in maintaining the existing BI reporting portfolio, • Analyse new business requirements to inform solution design, • Design new Business Intelligence solutions, and modify, enhance, or adapt existing BI systems, • You’ll provide third-level support services for investigating and resolving faults in BI systems, • Regularly update stakeholders and our change agents on progress of unresolved production faults, ensuring consistent communication for visibility and information., • Document faults and their resolutions to prevent re-investigation of recurring incidents, • Create Technical Specifications and assist the Data Analyst and Business Analyst in developing Functional Specifications., • Develop, maintain, and adhere to coding standards and best practices, • You’ll support with planning, testing and implementation of updates and patches provided by vendors or executed by the team, • You will plan, prepare, and support execution of tests to verify that each unit or component behaves as expected when tested in isolation, • Support Integration and User Acceptance Testing (UAT) to ensure high-quality delivery of changes., • Investigate defects identified during Development, Integration, and User Acceptance Testing, providing fixes within agreed response times, • Facilitate knowledge transfer to IT Service Delivery, IT Support, IT Development teams, and other stakeholders as needed, • Provide estimates for BI changes related to new requirements, production faults, routine maintenance, and minor changes, • You’ll develop and maintain a good working relationship with stakeholders to ensure increased delivery for each department What’s in it for you? Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance) Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member. Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers , access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions). Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover , so you can select the benefits that matter to you. We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work. * * * Why join VWFS UK? You’ll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.

* * SALARY: From £68,216 to £85,000 pa dependent on experience LOCATION: Milton Keynes HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role. HOURS / CONTRACT TYPE Permanent, Full time 35 hours CLOSING DATE: 25/02/2026 We reserve the right to close the advert earlier If we receive a high volume of applications. We’re looking for a Delivery Planning Lead to support enterprise wide change through b uilding confidence in product and project delivery, helping our business to understand and trust various delivery frameworks and new ways of working. In this influencing role you'll use your leadership skills to o vercome cultural and behavioural resistance, supporting teams and leaders to adopt an agile mindset and embrace new practices through coaching and continuous improvement. What you’ll bring: You’ll be experienced in applying Lean Portfolio Management principles, Product and Project delivery and applying agile principles at scale. This includes road mapping, prioritisation and budgeting to support effective programme delivery and quarterly planning rounds. You’ll have a passion for continuous improvement and agile change delivery and, you have been leading and working across multiple teams in large projects and transformations. Essential experience & skills: • You'll have relevant agile certifications, such as Release Train Engineer, Scrum Master, or Agile Programme/Delivery Management., • Demonstrable hands‑on servant leadership experience, enabling teams and influencing without reliance on command ‑ and ‑ control approaches., • A deep knowledge of lean‑agile frameworks and practical experience coaching teams and leaders in their application., • You embody agile values and principles, modelling behaviours that promote collaboration, transparency and continuous improvement., • Builds strong relationships across diverse stakeholder groups, demonstrating integrity, trust and effective collaboration., • Practises servant leadership, enabling teams and influencing without reliance on command ‑ and ‑ control approaches., • Strong negotiation and influencing skills, able to shape decisions and gain buy ‑ in across the organisation., • Excellent communication skills, with the ability to present complex information clearly and accessibly to all audiences., • Strategic thinker with strong execution capability, able to translate strategy into practical, delivery ‑ focused solutions., • Solid understanding of agile funding models and value ‑ based delivery, including how work flows across cross ‑ functional teams rather than traditional project structures. What you’ll be doing: • You'll promote a coaching culture across the enterprise, developing delivery teams in lean ‑ agile practices, coaching leaders, Product Owners and Scrum Teams to drive and enable sustained cultural and behavioural change., • Manage the quarterly planning cycle, aligning Business and IT/Customer & Product Transformation (C&PT), and execution of programme ‑ level ceremonies that support predictable delivery of outcomes; including Scrum of Scrums., • Supporting our Ways of Working function to evolve and embed enterprise ‑ wide ways of working that improve consistency, flow and delivery performance., • You'll model and promote agile servant leadership, fostering collaboration across change programmes and applying systems thinking and lean ‑ agile values in programme ‑ level planning, estimation and decision ‑ making., • Lead programme execution and reporting, progress tracking, driving continuous improvement, ensuring visibility of delivery status., • Identify and escalate critical delivery bottlenecks, providing insight to support effective resource planning and prioritisation., • Partner with senior stakeholders, ensuring new software and business initiatives align with Enterprise Strategy and are integrated effectively into delivery plans., • You'll manage programme ‑ level risks, issues, dependencies and impediments for timely resolution and transparency across teams and stakeholders., • Optimise flow of value through programme and release planning, supporting teams to achieve agreed outcomes. Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance) Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance and fuel card OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member. Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers , access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions). Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover , so you can select the benefits that matter to you. We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work. * * * Why join VWFS UK? You’ll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team. This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role. DELETE AS REQUIRED

* * SALARY: Up to £42,600 pa dependent on experience LOCATION: Milton Keynes HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role. HOURS / CONTRACT TYPE: Multiple fixed term contracts available, full time 35 hours per week & part time 32 hours per week CLOSING DATE: 06/03/2026 We reserve the right to close the advert earlier If we receive a high volume of applications. We’re looking for a Customer Resolutions Team Manager to lead and develop a team within our Customer Resolutions function, making sure we deliver outstanding service to our customers—even when things go wrong. This is a role where your decisions genuinely change customer outcomes and shape how we’re seen as a business. In this high‑impact role, you’ll coach and support your team to perform at their best, embed empathy throughout the complaints journey, and drive continuous improvement to deliver fair, consistent, high‑quality resolutions that align with our mission and values. You’ll take ownership of monitoring complaint volumes and progress, ensuring we meet all regulatory timescales and deliver outcomes that meet the standards set by the FCA, FOS, TCF, and Vulnerable Customer guidance. What you’ll be doing: • Overseeing and allocating team and individual caseloads, ensuring effective engagement with FOS and legal partners., • Managing complex, high‑risk, high‑profile, and CEO complaint escalations., • Ensuring fair, evidence‑based and proportionate customer outcomes within authority limits., • Supporting balanced decisions that consider customer circumstances, inconvenience and distress., • Negotiating resolutions with the Volkswagen Brand CSC and Retailer Network to achieve best‑possible outcomes., • Managing relationships with senior internal and external stakeholders, including legal teams and the FOS., • Overseeing diagnostic and triage processes to prioritise and route complaints effectively., • Leading team performance, addressing underperformance and developing high performers., • Conducting quality assurance to ensure FCA compliance and consistently high‑quality customer experiences., • Delivering regular coaching and 1:1s to drive performance improvement., • Ensuring accurate case logging to support root‑cause analysis and regulatory reporting., • Ensuring appropriate support for all customer types, including vulnerable customers., • Acting as a TCF Champion and point of escalation, embedding TCF outcomes across the team., • Supporting team engagement with VWFS culture and long‑term strategic goals. Our Customer Resolutions team sits within the Customer Operations department, and our purpose is to transform moments of customer distress into genuine delight. We’re passionate about delivering fair, thoughtful, and timely outcomes, and we’re looking for someone who shares this commitment. Essential experience & skills: • Strong PC literacy, including confident use of Microsoft Office., • Excellent written and verbal communication skills., • Proven ability to manage and influence stakeholder expectations., • Confident in handling customers and colleagues at all levels., • Strong organisational skills with the ability to prioritise and meet deadlines under pressure., • Solid understanding of TCF, FCA, FOS and Vulnerable Customer requirements., • Experience working in a complaint's environment (Financial Services preferred)., • Demonstrated experience in people management., • Skilled in complaint handling. Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance) Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance. OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member. Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers , access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions). Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover , so you can select the benefits that matter to you. We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work. * * * Why join VWFS UK? You’ll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team. This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.

This role is pivotal in achieving high levels of client satisfaction through a Golden narrative, an exceptional service and by fostering enduring relationships. Cultivate and sustain positive customer relationships by making the clients feel relevant in the Golden Family, embracing omnichannel pract

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Redline has been retained by a leading process instrumentation manufacturer who are looking for a Engineering Manager to join their R&D team based in Surrey.Due to significant growth, they are seeking an Electronics Team Leader to be responsible for engineering and R&D for highly regulated products.

Delegated Authority Underwriting Team Leader - Chelmsford, CM11QWResponsibilitiesDelegated Authority Underwriting Team LeaderDo you have experience in underwriting? Do you have experience in leading teams? Within this role You would provide operational day to day management to one of the ACT Underwr

Our client is seeking experienced.This is a hands-on leadership role where you'll manage, mentor, and work alongside your team to deliver high-quality person-centered support that promotes independence and wellbeing.Leading and developing support teams to consistently deliver person-led care.Working

At Marble Partners, we believe leadership is not defined by titles but by action.True leaders bring people together, raise standards, and create momentum wherever they go.As our organisation grows across London, we are looking for someone who is ready to step forward, take ownership, and inspire oth

You’ll lead from the front, delivering your own sales number and develop a team of Account Managers/Business Development Managers selling our comprehensive range of services such as Hardware and software Solutions, IT managed services portfolio, Cyber Security Solutions, VOIP & connectivity and an

This role will be located within our eSolutions Team at Egham, working with our Sales, Operational & Contract Logistics Teams to manage daily eSolutions service requirements. Working closely with eSolutions Product Manager to ensure we are offering best in class Operational services. Streamline and

Maintenance Team LeaderTelford£55,375 Monday - Friday 3-shift (6-2/2-10/10-6)The Opportunity:This is an exceptional opportunity to work in a state-of-the-art environment packed to the rafters with automated machinery which includes a vast amount of robotics.The site itself will take your breath awa

Location: Appleby Magna, DE12 8AAContract Type: PermanentHours: Night Shift - Sunday to Thursday - 22:30 - 06:30Salary: £34,608 plus 30 days holiday, pension, bonus, life assurance, employee assistance programme, wellbeing support About the Job As Health, Safety, and Wellbeing Team Leader you will

Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to th.

Recruiting now for a Maintenance Team LeaderAre you looking for your next Engineering opportunity in manufacturing? Are company benefits important to you?Are you ambitious and keen to grow and develop? Are you passionate about building and leading a team?Yes?.We would like to hear from you, keep rea

Who We Are at Drive DeVilbissDrive DeVilbiss has become a leading manufacturer of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions.We are proud of our high-quality, diverse product portfolio, channel footprint and global operatin

Our well-established client in Telford is looking for a Customer Service Advisor to join their team on a temporary basis.

Internationally successful: The Wienerberger GroupCome and join us as an Electrical Team Leader at our Denton site in North Manchester! About the roleWienerberger is a leading international provider of building materials and infrastructure solutions.Our factory in Denton specialises in making bricks