IT Support Engineer (2nd Line / Projects)
7 days ago
Wickford
IT Support Engineer (2nd Line / Projects) Location: Essex (Hybrid – Office, Remote & Client Sites) Salary: £33,000 + mileage, training & progression About LB Tech Solutions We’re a growing Managed Service Provider based in Essex, supporting businesses across the UK with proactive, reliable IT services. We’re a small, close knit team where everyone has real ownership of their work. As we continue to grow, we’re looking for an IT Support Engineer (2nd Line / Projects) who wants to develop their skills, get hands-on with projects, and progress into 3rd line over time. The Role This is a true 2nd line position with a mix of service desk and project work. • Handling escalated support tickets across multiple client environments, • Supporting Microsoft 365 environments (core focus), • Working on project-based tasks alongside the wider team, • Occasional client site visits, • Collaborating with senior engineers on more complex issues This role offers strong exposure to 3rd line work, not just repetitive support. What We’re Looking For Must Have: • Minimum 3 years’ experience in IT support, • Strong Microsoft 365 administration experience, • Confident troubleshooting skills, • Good organisation and communication Nice to Have: • MSP experience, • Client facing experience, • Intune / Endpoint Manager, • Azure, • Networking fundamentals What You’ll Get • Salary of £33,000, • Hybrid working (home, office & client sites), • Mileage paid for all client visits, • All equipment provided, • Ongoing training, certifications and support, • Clear progression towards 3rd line / project work, • Real ownership within a small, growing team Why Join LB Tech? You’ll be part of a fast-paced MSP, working across different environments, getting hands-on with real projects, and building your skillset quickly. If you’re looking to step up your career and take on more responsibility, this is a great opportunity to do it