First line support jobs in United Kingdom - Page 2

Nursery Manager Full time, on-site £33,000 - £35,000 per annum starting salary before bonuses, ideal start date 25th November, open to discussion. We are looking for a dedicated Nursery Manager to join and lead our friendly team in Swanley at our brand-new setting. The nursery has been running for 26 years, recently relocating to a bespoke building in Swanley Park. As a Nursery Manager you will be responsible for all aspects of the nursery operations and compliance, leading with exceptional people, commercial and educational standards. This is a role where your knowledge of nursery education and expertise, customer service and people development combine to create an environment for children to thrive! Dawn to Dusk Day Nursery is a home from home nursery looking for an enthusiastic, energetic and motivational Nursery Manager. This is an exciting opportunity to lead a happy nursery where we focus on encouraging children to be children, learning through fun and engaging play. You will be working with a dedicated team in a caring, family friendly and stimulating environment. The Nursery Manager works closely with the Director whilst also being expected to work autonomously in relation to everyday management responsibilities. The role requires the confidence to make decisions considering the reputation and financial aspects of the business whilst balancing a high degree of sensitivity to the needs of children and families. You will have a fantastic team to support you in your role as Manager, including a Full Time Assistant Manager, Part Time Office Manager/Administrator and Full Time SENCO, all supernumerary to ratios. Expectations from a successful candidate: · The ability to provide operational management of the nursery facilities and staff, to ensure a high quality, balanced provision of good practice education and care is delivered at all times. · Responsible for adherence to policies and procedures. · Ensure that the CPD, training, support, mentoring and supervision of the staff team inspires and leads ambitious practice. Good HR skills needs to make sure the team thrives. · To create a welcoming setting in which parents are happy to entrust their child. · To promote a successful and profitable business. · Engage with the local community and marketing the nursery to reach maximum occupancy whilst providing excellent customer care. Qualifications and experience required: A full and relevant level 3 qualification, higher or QTS. DBS enhanced disclosure within the child workforce sector Paediatric 12hr First Aid certificate Safeguarding training and qualification Nursery Management: 3 years (preferred) Childcare: 5 years (preferred) Right to work in the UK Nursery Management: 3 years (preferred) Childcare: 5 years (preferred) Right to work in the UK 51 weeks a year full time, 40 hours per week with the ability to be flexible to ensure tasks are completed. Your responsibilities will include (but are not limited to): Management of the nursery and staff, and the overall care and education for the children in the setting. Conducting meetings with staff members and ensuring effective staff deployment. Assume responsibility for the daily operation of the nursery with agreed plans and budgets and that the nursery target occupancy levels are met. Financial management: income and expenditure, and occupancy, alongside our Office Manager. Thorough management of staff, supporting the care and education of the children in the nursery within a key person structure, promoting good practice and being a role model for other staff and children. Overall management, planning, and development of the nursery in close contact with the Director. Identify training requirements for team members, liaising with the Assistant Manager to ensure delivery and evaluate effectiveness. Handle people management in collaboration with the Assistant Manager and/or Director, including recruitment, induction, performance reviews, disciplinaries, grievances, and absence management. Communicate effectively with staff, parents/carers, and external agencies, demonstrating excellent customer service skills. Complete relevant paperwork and records to required standards and deadlines. Ensure the safeguarding, health, safety, and welfare of the children, including responsibility for child protection issues in liaison with appropriate agencies. Maintain adequate staffing levels in line with statutory ratio requirements, including arranging staff cover and rotas. Promote and apply equal opportunities policy throughout the nursery. Benefits Include: 31 days off, 20 bookable. Birthday off. Discounted Childcare. Christmas Bonus. Performance related Bonus. Social Events. Free Parking. Free drinks and access to nursery lunches. Attendance bonus. Training opportunities. Company Pension.

Join Pastino as a Kitchen Porter where everything we do exudes energy and excitement. If being caught up in the bustle whilst showing off your best pasta smile sounds like your type of fun then look no further. As a new concept you will be taking part in shaping Pastino’s first steps. We are looking for in a Kitchen Porter that: - Embraces FUN and shares that infectious energy to the rest the team. - Showcases being CREATIVE by completing given tasks whist constantly checking what support the Line and Prep chef need. - Appreciates ours and others ORIGINAL-ity! A true team player. - Shows off constant FRESH-ness ensuring that kitchen work stations including utensils and equipment are constantly clean. - Ensures a DELICIOUSLY UNIQUE by supporting the chefs in food storage and quality checks. ** We do I do as a Kitchen Porter?** - Support the Head chef by opening, setting up and closing down the kitchen sections to Pastino standards - Handle food with care ensuring to help other kitchen team with deliveries and correct storage - Clean as you go throughout the shift creating a clean and spotless kitchen - Ready to support both kitchen and floor team in order to provide a smooth service

Feeling Included “people will forget what you said, people will forget what you did, but people will never forget how you made them feel” One question we ask when recruiting into our care team is “what do you want from your job”. A response we hear a lot is “I just want to fit in somewhere”. We all have a desire to be a part of something, to be a part of a group, to feel like we belong. It is the best feeling in the world to feel wanted, to be a part of something, to be valued. The feeling of not fitting in; feeling left out, can be devastating and can leave a profound long-lasting effect on us, on our sense of confidence and self-worth. Our Community: Feeling that we are a part of a community like Gibraltar Nursing Home in Monmouth can lift us when we are down and gives us the capacity to deal with what challenges come our way. Throughout your recruitment journey we ensure you are supported, and this starts with the recruitment team and is carried through to your first day in the home … but the support doesn’t end there! You will have a dedicated buddy in the home who will be there to guide and empower you, along with a wellbeing team that will check in with you from time to time and also to be there at the end of a line 24/7 should you want to talk. Our Training: Part of our training is via eLearning, however we know eLearning alone won’t equip you for the emotional challenges that you will face as a Care Assistant. So, in 2015 we created our own training academy! All team members within our care home are included in our fun, interactive, inspiring, unique, and free training days – and you get paid. Through our own training days, we have seen the wellbeing of team members and the people we support and care for increase enormously. Our training is for all team members across all grades, all departments, all age groups, and all genders.

JOB PURPOSE Take control and responsibility for the smooth and efficient operation of the bar Ensure facilities are maintained to the standards required Ensure all employees receive regular training and are able to diversely work in all areas. Ensure all staff training meet statutory requirements, to update their skills and knowledge and to meet their own personal development needs. Participate in guest activities that promotes the our product and its services. Ensure that Guests and Colleguees safety is always number one priority Aid and assist guests throughout their time with us in a friendly and professional manner. Ensure that the bar team provide guests with a warm welcome and greet all guests. Ensure that the given service provided goes over and beyond the expected standard of service. Deliver Magic Moments to make a guest’s day. Encouarge the team to work flexibly, which will develop their knowledge, assist in the event of absence cover, and allow service standards to be maintained. Assist in producing a training plan, action the training and evaluiate to ensure that the training is relevant and achieves the required outcome. Assist the General manager to carry out departmental appraisal reviews in a timely and appropriate manner. Ensure that every operational and supervisory employee receives the equivalent of one hours development per week (48 hours per annum). This is to be recorded in the individual training records. Identify employees with the potential to develop within the business and agree a development plan with them to utilise their skills/knowledge and aid in their personal growth. Support any training programs, including the NVQ award. Ensure that the team is constantly improving their product knowledge to maximise revenue and the service provided. Create a team environment which promotes good employee morale and pride in the bar/restaurant. Formulate departmental training plans in order to identify skills required by team members to meet bar and individual objectives. Provide continious recorded traning for staff. Orgainise suppliers to train employees as needed. Lead and motivate staff in order to encourage and obtain maximum commitment. Review the performance of all your team at least every six months, using company guidelines. Ensure that every employee receives induction training on their first day of employment. Ensure the whole team is aware of liquor legislation and receives food hygiene traning relevant to their position. Control payroll by ensuring the control of overtime, recruitment, casual labour, sickness etc Ensure the team undertand the areas and steps where they can maximise guest satisfaction at every ‘touch point’. Ensure the routine maintenance is carried out in your areas of responsibility, reporting any damage, wear and tear. Set up and orgainse ongoing cleaning schedules. Produce and update departmental risk assessments and train the team against them. Ensure the assessments are reviewed in the event of an incident occuring. Ensure the team maintain the bar/restaurnt l, collect any litter, remove/report hazards. To be fully conservant with the Bar/Resraurantl Policy on; Fire & Evacuation Security procedures Health and safety policy Personnel and training procedures Comply with statutory and legal requirements for fire, health and safety, hygiene, liquor licensing, disability and employment laws and ensure that all members of your team are trained accordingly. Carry out daily Health and Safety Audits Ensure compliance throughout the department. Be responsible for your own personal development at work and strive to be the best in what you do, taking care and pride in your work. Participate in your annual review dicussion and any subsequent conversations to review performance and objectives. BUSINESS IMPACT/RESULTS Responsible for driving the team by Leading them to deliver the Food and Service expectatiations. Motivating staff on a daily basis to create a friendly and warm environment in order to retain staff and generate effective team work Build business and develop repeat diners, especially from the local community and making the restaurant and bar a ‘first choice’ for dining experience in the local area. Ensure achievement of budgeted profitability of the Bar. Develop a cohesive and well trained team who are able to provide superior guest service and maximise revenue. Maximise the service opportunities for guests to ensure return visits. Coach and lead the team in such a manner that our guests receive an exceptional level of service and want to return. Positively approach all sales opportunities in order to maximise revenue. Ensure staff are sales and standards focused. Assist the General Manager in developing food and drink packages/promotions to encourage business and build the reputation in the local business and leisure markets. Control all glass and bar supplies stocks and levels Assist in weekly stock Takes and ensure beverage cost of sales are in line with budgeted figures. Have minimal guest complaints received for food, beverage and service issues. CREATIVITY An eye for detail and attention to detail is required at all times. Encourage self and staff to think outside the box and question the status quo to enhance the guest experience Promote a positive and innovative way of thinking ahead and planning for future situations that impact guests and staff moral COMMUNICATION Eagerly Welcome guests sincerely with the broadest smile and warmest of welcome Daily ensure that staff converse to guests regarding their experience with us. Effectively promote resort points of sales to enhance the guest experience and increase potential revenue Ensure departmental meetings are held monthly. Communicate with all team members by holding regular briefing sessions. Communicator with peers and subordinates. DECISION MAKING & AUTONOMY Deliver the culture of Never Say No to a Guest-Seek ways to find suitable alternatives to ensure guest satisfaction at all times Any guest concerns must be dealt with as the highest priority and with great apprehension Any decisions taken must reflect and safeguard your top priorities:- Health and safety, Guest satisfaction and Staff Morale APPLIED KNOWLEDGE & SPECIALIST SKILLS Flexibility is imperative to meet the requirements of the business needs Training is vital to pass on self skills to your team members As part of the management team your input in the department decision is imperative. Pass on your ideas and skills in team meetings Report to your seniors of any training and development you feel that you or your team may need. Ensure that all training is attended by self and team. Influencer at all levels and able to get employee buy in to operating practices. Delegate to achieve the desired results from team members. MANAGING RESOURCES Ensure a system is in place for ordering, delivery, storage, security, distribution and administration of beverage items. Visual appearance of the bar and work areas must be kept sparkling clean and pleasing to the eye Ensure that team adheres to all Health and Safety regulations in regards to PPE, storing of chemicals and safely usage of equipment to ensure safety of self, staff and guests Report any defects, hazards or near misses to ensure safety of self, staff and guests COMPLEXITY & PROBLEM SOLVING Take ownership of any guest issues/complaints/feedback and take appropriate follow up action.If unsure always communicate with GM Take personal responsibility in a guest situation to ensure that it gets resolved efficiently and follow-up to ensure that the guest leaves feeling satisfied. Communicate any relevant information in regards to guest request to your GM in order to ensure we exceed guest expectations.

The Role The role is based on supporting the Intuitive sales, marketing and business development processes. The main part of the role will be working with our network of partners operating around the world. The role will initially start within our marketing department, giving the candidate a chance to understand our business while working on some defined projects. This could include the production of marketing materials, website, videos, social media and partner events. After the initial placement the role will evolve to also include gaining experience in sales support, continuing to work with our partners from around the world. This will involve explaining the Intuitive value proposition, demonstrating our software products and helping with sales opportunities as well as supporting our partners with their marketing campaigns. We operate in many different time zones (from Australia to the USA), therefore the role will encompass some out of hours working. This is an ideal first role for someone looking for a career in sales and marketing. The placement will include projects in the following: Key Tasks • Assist the sales director with partner and end customer sales activity • Attend partner sales review and follow up / monitoring of actions • Following up sales and business development opportunities • Demonstrating the Intuitive software and value proposition • First line pre-sales support for new sales opportunities • Production of quotes and proposals • Updating the Company CRM with all activities • Assist with the production of marketing materials and literature, such as web content, brochures, blog posts and press releases • Write and proofread marketing copy • Upload material to the website(s), social media pages, online partner portal and Intuitive SharePoint • Assisting other areas of the business such as pre-sales and technical services Key skills Great interpersonal skills Ability to learn and understand about software, specifically in the business intelligence, print and process management markets Able to build relationships with a wide variety of people. Personable manner, team-player and adaptability are all important Excellent written and oral skills: you will be called upon to write online content, so you will need strong copywriting skills. You will also have to regularly deal with clients and suppliers, face to face or on the phone. Attention to detail – required for proof-reading posts, news releases, website content and emails IT skills: You will need proficiency in MS Office packages and, ideally, in graphic tools such as Adobe, Publisher and video editing software.

Office Coordinator Monday to Friday 8:30 to 16:00 Main Responsibilities: To be responsible for the initial contact from clients with concerns or complaints. To be responsible for the initial contact from carers with queries relating to finance and or HR queries. To be the first point of contact for the Registered Care Manager and the Finance Director. To support the Registered Care Manager To support the day to day running of the office and ensure compliance with recording and reporting requirements in line with the business policies. The Office Coordinator will act under supervision of the Registered Manager. Assist the area coordinator with in house scheduling systems To be compliant with clients medications recording and ensure inhouse systems are accurate and up to date with relevant legislation The Role: You will be expected to be the first point of call for any concerns, queries or complaints from both clients and carers. Liaise with the Registered Care Manager any such concerns, queries or complaints from both clients and carers. You will be required to update the Registered Care Manager on a daily basis. The role will involve delivering in house training sessions on mandatory training subjects. In the absence of the Registered Manager and Finance Director you will be responsible for overseeing operations and managing the team. Oversee auditing of EMAR for all clients. Make sure clients have been informed of any scheduling changes. Requirements: Excellent IT skills (microsoft office, excel) Excellent communication skills, excellent phone manner and highly organised Proactive approach to challenging and rapid changes within the business Minimum 3 years experience in the Health and Social Care sector and or 2 years experience within an office environment. An understanding of managing EMAR. An understanding of CQC policies and requirements. Pay: Office Coordinator Full time position, 28 days annual leave £24375

HGV Breakdown Technician Wanted – Help us drive the country forward. - Location: Peterborough - Salary: £55,000 – £65,000 OTE– competitive salary - Job Type: Full Time, permanent Are you an experienced HGV Technician looking for an exciting challenge? Join our dynamic and fast-paced team as a Breakdown HGV Technician and become a key player in keeping the UK’s roads moving! Are you looking for an exciting opportunity to work with a forward-thinking company that values their team? Join us and accelerate your career with industry-leading benefits such as tooling schemes, first-class training and plenty of room for growth. Why choose us?… - Competitive Salary . Earn top-tier pay with overtime incentives. - Annual Tooling Scheme . Tools aren’t cheap! That’s why every tech gets £1,500 a year in vouchers for the essential tools they need to perform. - Career Progression. We’re here to help you achieve your career goals with industry-leading training and support. - Boost Your Health. Enjoy a large range of perks to keep your mind, body and health in peak condition. We offer company pension schemes, sick pay and holiday allowance. - Extra Benefits! Enjoy free on-site gym facilities, designated break areas kitted out to boost your downtime, fantastic company events, Christmas Gift Cards, and free access to our well-being programme which includes plenty of Highstreet discounts. - AND MORE! The Challenge… As a Breakdown technician, you will be on the front line… - Responding swiftly to roadside breakdowns or faults at customer locations. - Diagnosing vehicle defects and issues. - Servicing and repairing vehicles to MOT and DVSA standards. - Ensuring legal compliance and roadworthiness at all times. - Completing workshop tasks efficiently and to required standards. - Working independently with strong self-motivation. - Following authorisation procedures for necessary repairs. - Accurately completing inspection documents, job sheets, and timesheets. - Meeting deadlines and taking initiative in problem-solving. - Adhering to strict health and safety protocols. - Communicating effectively with customers and colleagues. - Representing RH Commercial Vehicles with a professional, customer-focused attitude. What we are looking for… - IVR Qualification for roadside assistant – A MUST - A valid and full driving licence. - Your own tools – but we’ll give you an allowance - An efficient, precise and experienced technician with a comprehensive knowledge of various vehicle makes, electronics, and diagnostics. - A responsive attitude committed to developing your and your colleagues’ skills. - Excellent interpersonal skills with the ability to build strong relationships with customers and colleagues. - A self-motivated mindset with the ability to work independently and exercise initiative. - You’ll really hit the ground running if you have… - Previous Roadside Technician experience - 5+ Years’ experience within a main dealership - Experience working with Renault and Isuzu Trucks’ products. Who are RH Commercial Vehicles?… With over 40 years of expertise in the commercial vehicle market, we are the trusted dealer for all things trucks and vans. As an official Renault Trucks and Isuzu Trucks dealer, we operate from six sites across the East Midlands, providing unmatched service and support to our customers. Our team is large, lively and passionate about what we do – and you could be the next proud professional to join our team. Based at our Peterborough site, you’ll join a skilled workshop team that’s the beating heart of our business, driving success every day. Ready to take the wheel? If you’re excited about this opportunity, don’t wait – apply now and shift gears in your career! Drive your future forward – apply today.

and feedback. With your guidance, your store will always remain a safe place to work and shop. You will be Responsible For I lead and line manage a team of Shift Leaders and colleagues in one store, ensuring I spend regular quality time with them on shift. I personally know all of my colleagues and I understand how people feel about working within my store through talking and listening. I lead and enable a culture where colleague experience is at the heart of everything we do. I am curious and role model a self-serve culture, I am confident that I can use the tools available to me to resolve any queries and encourage my team to do the same. I lead a culture where we get the basics right first time, this includes ensuring colleagues are trained, have a warm welcome to Onestop, we are compliant in all aspects of pay and employment compliance and colleagues have the tools to do their job. I also, look after the safety, health and wellbeing of my colleagues by supporting them to be at work. I continually review the shape and capability of my team to ensure our workforce is future fit through inspiring great performance and supporting your performance to create a high performing team. I complete all people leadership tasks for my team including absence management and solving problems I recognise my teams’ contribution and performance and celebrate with them regularly. I understand what the resource needs are for my store, spotting and developing talent internally and externally recruiting the best people in the industry. I ensure my talent pipeline is diverse and inclusive to reflect the community I serve. I manage all KPIs for my store, sharing ideas with other Store Managers in my area in order to maximise growth and profitability. My performance is measured through day job activities, my strategic objectives, myself and my impact on others. I am responsible for the operation of all services in my store including, post office local, EvRi and vending I am responsible for implementing business changes and new ways of working in my store. I ensure I resource my store within my labour budget to ensure it remains open for trading and compliant. I ensure candidate care is a priority and recruitment principles are followed. I ensure customers in my store have a great shopping trip and as a business we bring benefit to the local communities through trusted partnerships. I coach my team daily to deliver a great shopping trip and excellent retail store standards I continually review local competitor activity to understand the threats/opportunities and turn my insight into action. I ensure customers and colleagues in my store go home safely everyday by leading a robust health and safety culture, reviewing preventable incidents, accidents and audit performance. I support my team with completing tasks such as, serving customers, replenishment of stock, completing safe and legal routines, as well as my line management responsibilities. I am the DPS/Premises holder and I am responsible for the sale of all alcohol from my store If this store has a Post Office Local, You will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.’ Core Purpose Serving our customers, communities and planet a little better every day. Values Our customers are at the heart of everything we do We treat each other how they like to be treated We work together as one team We make thing’s easier About us One Stop Stores Limited is a retail convenience business with over 1,000 company and franchise neighbourhood stores across Great Britain. We employ more than 10,500 colleagues. The majority of our stores are open seven days a week from 7am to 10pm and offer local communities an impressive range of fresh and chilled food, cupboard essentials, lunchtime meal deals, frozen food, household essentials, snacks and treats and beers, wines and spirits. Whether it’s popping in for a quick snack or grabbing ingredients for an evening meal, One Stop has everything its customers’ need. In addition to One Stop’s comprehensive product range, many of our stores offer services to enhance the shopping experience, including free cash machines, Post Office, Evri Parcelshop, PayPoint (for bill payments and mobile top-up), lottery, as well as vending solutions such as Costa Coffee and Tango Ice Blast. One Stop is a subsidiary of Tesco which acquired the stores in 2003. We operate as a separate business from our Head Office, also known as Store Support Centre in Brownhills, Walsall, West Midlands and we service our stores from 3 distribution centres in Brownhills, Nursling (Hampshire) and Wakefield (West Yorkshire). With our stores situated throughout England and Wales, there’s sure to be One Stop near where you live or work. We’re proud to have been accredited Disability Confident Level 2 and we’re committed to providing a fully inclusive and accessible recruitment process.

MDP Communication Services Limited is an established company that operates within the Access Control, Door Entry, CCTV and automated Gates industry. Our client base is mainly local authority and housing trusts in and around greater London. Due to our continued success, we are excited to be able to offer a new role within our administration team at our headquarters in Potters Bar, Hertfordshire. Job Title: Service Contract Administrator Responsible to: Senior Office Administrator Office Administrator Job Purpose: To ensure a successful workflow of office procedures, and support the Senior office administrator by carrying out common office duties. Maintains a positive and friendly company image by acting as the first line of contact to visitors, clients, and vendors in person, online, and via telephone. Service Contract Administrator Main Duties: · Communicates with company clients and tenants to produce appointments for our internal service call engineers · Arranges appointments by proactive scheduling into the company’s internal database · Manages correspondence by answering emails, sorting mail and answering incoming and outgoing calls · When required to administer company expenses and invoices · Answers phone calls and transfers them as necessary · Draft, formats, and prints relevant documents · Maintains stock lists and orders office supplies as needed · Interacts with the senior office administrator and carries out their requests · When required assists in purchase orders and invoicing · Manages outgoing post and records data on special deliveries · Photocopies, prints and files appropriate documents as needed Office Administrator Skills and Qualifications: Prior office management experience preferred, but not essential as training is available; Strong attention to detail; Ability to work without supervision; Excellent time management skills; Excellent communication and customer service skills; Strong prioritisation and organisation skills; Ability to handle confidential information; Good record keeping skills; Ability to multitask

JOIN OUR FAMILY We may be brand new, but our hotel the ibis Styles Paignton is already building a reputation for it's exceptional service, stunning seaside location, and commitment to creating memorable experiences for our guests. At The Mercure and the Ibis Styles Paignton we are managed by RBH management. We believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey... At our hotels, we believe in fostering a supportive and inclusive work environment. We provide ongoing training, career development opportunities, and a chance to work alongside a passionate team dedicated to delivering exceptional service. A DAY IN THE LIFE OF A FRONT OFFICE SUPERVISOR AT IBIS STYLES PAIGNTON What you'll be doing... Reporting to the Multi site front office manager and Multisite assistant front office manager, you can expect your working day to include the following. Managing and training the Concierge associates, Night Manager, and front office team. Managing the daily shift process, ensuring all team members adhere to standard operating procedures. Ensuring the team are resolving customer issues, complaints, problems in a quick efficient manner to maintain a high level of customer satisfaction and quality service. Ensuring all cash / credit card handling procedures are adhered to at all times. Ensuring the front desk provides a professional and friendly service for customers. Dealing with customers, including handling complaints when they come to the desk. Front line liaison for any hotel emergency, liaising with appropriate departments and authorities. Scheduling Front Office rotas. Liaising with other department heads and leaders. Maintaining and exceeding Front Office goals. Coaching and developing the team to achieve the hotels vision and goals and the teams personal goals. Managing projects and policies (including ensuring compliance with all Front Office policies, standards and procedures) Ensuring exceptional customer service is at the forefront of the hotel. WHAT WE NEED FROM YOU We hire mostly on personality & potential but here are a few of our requirements... To succeed in the role of Front office supervisor, you will need the following qualities and skills. Experience in a similar role within a hotel environment. Pleasant, positive, welcoming and guest-focused demeanour with a can-do attitude. Excellent interpersonal skills. Ability to lead and motivate a team. Flexible & adaptable to different working conditions & hours. Forward thinking & promotes new ideas. Oral & written fluency in English. Additional language will be considered a plus. Be motivated & a self-starter. Knowledge of Opera PMS desirable. Commitment to Westin values and beliefs. Effective training skills & interpersonal capabilities. Must be able to complete various shifts which include 06.45 - 15.15 or 0900-1800 or 1430 - 2300 WHAT WE OFFER You will have access to a benefits package we believe truly works for our people and enhances our overall culture... Discounted hotel room rates for you and your friends & family Extra days holiday for your birthday Flexible working arrangements Pension Free meals on duty saving you over £1000 per year Training and Career progression opportunities Recommend a Friend Scheme Employee of the Month/ Year Gratuities and Service charges paid Discounts in supermarkets and days out To learn more about our full benefits package, to watch our employee benefits video. £12.37 per hour EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact . #LifeatRBH £12.37 - £12.37 per hour A DAY IN THE LIFE OF A FRONT OFFICE SUPERVISOR AT IBIS STYLES PAIGNTON What you'll be doing... Reporting to the Multi site front office manager and Multisite assistant front office manager, you can expect your working day to include the following. Managing and training the Concierge associates, Night Manager, and front office team. Managing the daily shift process, ensuring all team members adhere to standard operating procedures. Ensuring the team are resolving customer issues, complaints, problems in a quick efficient manner to maintain a high level of customer satisfaction and quality service. Ensuring all cash / credit card handling procedures are adhered to at all times. Ensuring the front desk provides a professional and friendly service for customers. Dealing with customers, including handling complaints when they come to the desk. Front line liaison for any hotel emergency, liaising with appropriate departments and authorities. Scheduling Front Office rotas. Liaising with other department heads and leaders. Maintaining and exceeding Front Office goals. Coaching and developing the team to achieve the hotels vision and goals and the teams personal goals. Managing projects and policies (including ensuring compliance with all Front Office policies, standards and procedures) Ensuring exceptional customer service is at the forefront of the hotel. WHAT WE NEED FROM YOU We hire mostly on personality & potential but here are a few of our requirements... To succeed in the role of Front office supervisor, you will need the following qualities and skills. Experience in a similar role within a hotel environment. Pleasant, positive, welcoming and guest-focused demeanour with a can-do attitude. Excellent interpersonal skills. Ability to lead and motivate a team. Flexible & adaptable to different working conditions & hours. Forward thinking & promotes new ideas. Oral & written fluency in English. Additional language will be considered a plus. Be motivated & a self-starter. Knowledge of Opera PMS desirable. Commitment to Westin values and beliefs. Effective training skills & interpersonal capabilities. Must be able to complete various shifts which include 06.45 - 15.15 or 0900-1800 or 1430 - 2300 RBH is an independent hotel management company, with an exceptional track record of developing and managing a diverse collection of branded and private label hotel properties across the UK to maximise returns for hotel owners. Working in partnership with many of the most prestigious international hotel brands, including IHG, Hilton, Accor, Marriott and Wyndham, RBH is a driving force in the hospitality industry in the UK. Our RBH family of over 250 hotel specialists provide a comprehensive support platform to each hotel General Manager. As the UK’s leading hotel management company, we operate over 50 fantastic hotels from luxury hotels with golf, leisure & spa and extensive F&B, to limited service and budget hotels.