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Our head offices based in the beautiful village of Hook Norton near Banbury. Here you will find our teams of finance, HR, purchasing, marketing & creative that support all of our locations across the Thomas Franks family. There is ample parking space available when visiting. \n Thomas Franks is looking for an ambitious Management Accountant to join our dynamic team based in Hook Norton, Oxfordshire. The role will suit somebody who has already started a career in finance and is looking to continue to develop and qualify. The role will provide exposure to transactional accounting as well as commercial and operational exposure. \n Main responsibilities: \n\n • Processing accounting entries on clients’ accounts\n, • Reconciling accruals and deferral accounts\n, • Analysing variances and performance of client accounts, drawing insight and discussing with Operations teams\n, • Supporting operations on financial analysis required on ad-hoc basis\n, • Acting as a direct point of contact for our clients finance teams\n, • Raising sales invoices and distributing to operations and client\n, • Management of client accounts\n, • Monthly Reconciliations of Balance Sheet accounts\n, • Involvement in budget setting and analysis to support\n, • Cash and banking reconciliations\n, • Overhead analysis\n, • Supporting other areas of the finance department such as accounts payables and sales ledger\n, • Other ad-hoc duties to support team objectives\n\n Key Personal Skills and Attributes: \n\n • Ability to work on your own initiative and work well within a team\n, • To be able to engage effectively with others in a professional, unbiased and discreet manner\n, • Able to provide attention to detail, work under pressure, have excellent communication skills (both verbal and non-verbal)\n, • Personal attributes include reliability, honesty, loyalty and self-motivation\n, • A competent user of a PC - MS office i.e. Outlook, Word and Excel\n, • Ambition to develop and improve skills and knowledge\n, • Willingness to learn new skills and responsibilities\n\n Qualifications and experience: \n\n • Part-qualified or qualified accountant (ACA/ACCA/CIMA) For Management Accountant\n, • At least 5 years relative experience\n, • Ideal but not essential Microsoft Business Central experience\n, • Proficient in using Microsoft excel\n\n Benefits \n\n • Wider wallet scheme (discounts at major retailers, restaurants, gyms etc).\n, • Volunteers leave - up to one day per year.\n, • Enhanced maternity, paternity and adoptive leave.\n, • Cycle to work scheme.\n, • Recommend a friend bonus.\n, • Unrivalled individual training and development.\n, • Well established apprenticeship programme.\n, • Team & company social events.\n, • Employee assistance programme.\n, • Workplace pension.\n, • Excellent career progression within a leading independent contract caterer.\n\n About us \n Thomas Franks is a founder led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success. \n Disclaimer \n All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role. \n An enhanced DBS, Identity & reference checks (covering the last five years) will form part of the selection process. As an organisation using the Disclosure Barring Service (DBS) Disclosure service to assess applicants' suitability for positions of trust, Thomas Franks Ltd complies fully with the DBS Code of Practice and undertakes to treat all applicants for positions fairly. We are committed to safeguarding the welfare of children and undertake not to discriminate unfairly against any subject of a Disclosure based on conviction or other information revealed. However, for any post in a school please be aware that any application is exempt from the Rehabilitation of Offenders Act 1974 and as such any criminal conviction, caution or bind-over must be declared. \n Diversity and Inclusion at Thomas Franks \n We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under-represented, because we believe greater diversity leads to exceptional results and provides a better working life.

Providing a high-quality, responsive customer success experience across tickets, calls and proactive outreach. As Vestd continues to grow its customer base of startups and founder-led businesses, we are expanding our Growth Customer Success team.

Description Role: Customer Success Associate Reports to: CS Team Lead Team: Scale Location: Remote/Hybrid working (UK-based). We are currently a remote-first organisation, but hybrid working may be an option in the future. Salary: Up to £34k depending on experience, plus equity Hours: Full-Time Please note All communication regarding your application should go through the official application channels or our company careers page. Contacting Vestd employees via email, personal social media, or other informal routes is not appropriate. We also have a zero-tolerance approach to any form of harassment or abuse directed at our team. Candidates who do not respect these boundaries may be disqualified from the recruitment process and, in serious cases, barred from applying in future. Requirements We are looking for individuals who are not only passionate about our mission but also comfortable and confident using cutting-edge technologies and AI tools to streamline processes, drive innovation, and contribute to the growth of Vestd. As a Customer Success Associate on the Scale team, you'll work directly with founders and leadership teams as they design, launch and manage share schemes, guiding them through the commercial and compliance considerations that come with growth. This role sits at the intersection of relationship management and technical product knowledge. You'll support customers through a SaaS onboarding process that requires genuinely understanding a complex product: setting expectations, guiding key milestones, removing blockers, and translating detailed platform and equity concepts into guidance that founders, finance leaders and other senior stakeholders can act on with confidence. Beyond onboarding, you'll build long-term customer relationships and identify opportunities to add value, support retention and drive Vestd's growth. _ is a leading sharetech platform for equity management - shares schemes, fund raising, company secretarial and much more. Our regulated platform makes light work of all of the most popular and tax-efficient share scheme types, empowering businesses to attract and retain their talent. Our powerful software also helps investors, and founders seeking investment. Vestd was founded by Ifty Nasir, who lives and breathes our mission. Vestd’s big moonshot aim is to see one billion people worldwide invested in the companies they work hard to grow by 2030. We are all about inclusion and fairness for our customers and our team. Vestd is also a _ company, which means we’re committed to balancing profit with purpose. We care about our people, our customers, and the wider world – and we hold ourselves to the highest social and environmental standards. If you’d like to learn more about Vestd, check out _ short video from our founder, Ifty. You're managing a portfolio of Scale customers confidently, delivering high-quality onboarding and ongoing support with consistently strong satisfaction scores. Customers adopt the platform effectively from the outset, get accurate and timely answers to complex questions, and stay with Vestd because of the relationship you've built. You're spotting expansion opportunities naturally and helping the team improve its processes over time. • Customer onboarding and implementation: guiding founders and their teams through share scheme setup on the Vestd platform, from initial configuration through to confident, independent use, • Day-to-day customer success: managing a portfolio of Scale customers, resolving queries accurately and within agreed service levels, and delivering clear guidance on complex equity topics, • Retention and growth: building long-term customer relationships, identifying churn risks early, and spotting appropriate opportunities for upgrades, referrals and additional services, • Accuracy and compliance: ensuring customer documentation, scheme data and platform configurations are correct before launch and throughout the customer lifecycle, • Continuous improvement: contributing to better processes, self-serve resources and platform adoption, reducing the cost to serve without reducing the quality of support. We cannot provide an exhaustive list of duties; additional duties may arise, but these will be core elements of this role. • A SaaS background is required. You've worked in a software business and understand how to onboard customers onto a product that needs configuration or guided setup, this is a must-have for this role.At least 2 years of experience supporting customer onboarding, implementation or lifecycle management in a SaaS business, ideally where the product requires configuration or guided setup, • Ability to understand and explain complex products. You can get to grips with a detailed, technical or unfamiliar topic quickly and turn it into clear, practical guidance a non-expert can act on with confidence., • At least 2 years' experience supporting customer onboarding, implementation or lifecycle management, ideally on complex, multi-stakeholder B2B accounts, • Confidence communicating with senior stakeholders: founders, CFOs and finance leaders, on topics that are detailed, commercially important or unfamiliar to the customer, • Strong written and verbal communication skills, with the ability to translate complex information into clear, practical guidance, • High attention to detail, particularly where accuracy and compliance matter, • Comfortable working independently in a fully remote environment These will help you stand out from the pack: • Finance or legal background (e.g. professional services, company secretarial, tax), • Startup/scale-up experience, • Knowledge of shares and share schemes, • Experience working in a remote-first team, • Experience in a regulated or compliance-adjacent environment While the above describes the core responsibilities, this role may from time to time involve tasks beyond this list — as needed to respond to evolving business needs. We are accepting rolling applications for this role with no fixed end date - if you are interested in joining the Vestd folk, please apply when you can. We will respond to every applicant, but we may only screen some candidates depending on the number of applications received. Our recruitment pipeline has a few stages, giving you plenty of opportunities to learn about Vestd as we take the time to find someone who is the best fit for the role. We aim to complete the selection process as efficiently as possible, and we are committed to making our candidate experience as inclusive as we can, so please get in touch with us if you require any information or support during the application process or need to ask for any adjustments. A typical selection process might be: • Apply online, • 20-minute screening call, • Short take-home task — (we'll tell you what this involves upfront), • 45-minute skills based interview with the hiring manager and team member, • 45-minute team cultural interview, • 30-minute interview with the CEO Please note that we record our interviews. These recordings are only viewed by the hiring team and once a role is filled, all recordings are deleted. We do not share any candidate information with anyone outside of Vestd at any time. Benefits Vestd is a great place to work. There are a range of benefits that you can look forward to as one of our folk (benefits vary depending on location): • This job is remote-first, although attendance is required twice yearly at our in-person get-togethers, • A flexible environment to help you achieve the best work/life balance, • Equity, of course! (After the qualifying period), • Monthly recognition scheme, where we celebrate our folk, • Support with home working equipment*, • A personal training and development budget to keep your career and professional growth on track, • Private medical insurance (after the qualifying period), • Team retreats are held twice a year. They can include an overnight stay and focus on fun and team cohesion, • Great team ethos, connect through regular team and company socials., • 25 days annual leave plus one extra day per year of service (up to five days), • Employer contribution pension scheme (after the qualifying period) We’re looking for somebody with initiative who can focus on the business and their personal growth path. This is a great time to join our team, and it would be a superb role for the right person. *At Vestd we provide our folk with the hardware and software required to support them in their role. As a remote-first business, we expect anyone applying for a job to have a suitable, quiet working space. You must have an appropriate desk/table and chair, with a reliable internet connection. What makes Vestd folk collaborative, adaptable, and eager to grow? • Thrives in a startup environment, ready to tackle diverse challenges with enthusiasm, • Adaptable - open to taking on responsibilities beyond the defined role as needed, • Passionate about contributing to a culture of innovation, collaboration, and continuous improvement, • Embraces technology to improve processes and drive efficiency Our culture is our backbone (BreatheHR named us one of the ‘Top 3 Companies in the UK for Company Culture’), and we take team happiness seriously. Vestd strives to be as principled as possible. We’re all about Goal 8 of the United Nations _. This goal is about ‘Decent work and economic growth,’ and we consider it both with our external activities and internal workings. We’ll do everything we can to help you grow in your role. In return, you’ll want to learn all about our industry and do all you can to help us continue leading it. Vestd is remote-first, so in return for your commitment, diligence, and productivity, you’ll have a lot of autonomy during your working day. Some roles demand office hours (to fit our customers’ schedules), but we are committed to offering flexibility where possible. Happy employees make for happy customers, as demonstrated in our _. Vestd’s excellence has also been recognised by The Europas, The Fintech Awards London, The Hustle Awards, TechRound, and BusinessCloud’s Fintech50. See more about our awards _. This could be the perfect opportunity if you’re an autonomous, self-driven individual passionate about contributing to a meaningful mission and value being part of a supportive, close-knit team. At Vestd, we’re committed to building a respectful, inclusive, and diverse team. Trust is one of our core values; with that comes a commitment to fairness and transparency. We want to be open about our EDI efforts. We wish to recruit people who are passionate about working in a diverse environment and who will support us to ensure that all colleagues are supported and included while working with us. _ shows that while men are likely to apply when they meet 60% of a job’s requirements, women and individuals from underrepresented groups often apply only when they meet every criterion. We understand the value of transferable skills and the unique perspectives that diversity brings. That’s why we encourage applications from candidates with unique strengths and experiences. If you need any adjustments or support with your application, please let us know in your application or throughout the process. We are excited to receive your application. When a role is filled, we will let all the applicants know to let them know. This job is based within the UK. You must be primarily UK-based and eligible to work in the country. Internal job ref. CSA-UK-JUN-2026

Our head offices based in the beautiful village of Hook Norton near Banbury. Here you will find our teams of finance, HR, purchasing, marketing & creative that support all of our locations across the Thomas Franks family. There is ample parking space available when visiting. Thomas Franks is looking for an ambitious Management Accountant to join our dynamic team based in Hook Norton, Oxfordshire. The role will suit somebody who has already started a career in finance and is looking to continue to develop and qualify. The role will provide exposure to transactional accounting as well as commercial and operational exposure. • Processing accounting entries on clients' accounts, • Reconciling accruals and deferral accounts, • Analysing variances and performance of client accounts, drawing insight and discussing with Operations teams, • Supporting operations on financial analysis required on ad-hoc basis, • Acting as a direct point of contact for our clients finance teams, • Raising sales invoices and distributing to operations and client, • Management of client accounts, • Monthly Reconciliations of Balance Sheet accounts, • Involvement in budget setting and analysis to support, • Cash and banking reconciliations, • Overhead analysis, • Supporting other areas of the finance department such as accounts payables and sales ledger, • Other ad-hoc duties to support team objectives, • Ability to work on your own initiative and work well within a team, • To be able to engage effectively with others in a professional, unbiased and discreet manner, • Able to provide attention to detail, work under pressure, have excellent communication skills (both verbal and non-verbal), • Personal attributes include reliability, honesty, loyalty and self-motivation, • A competent user of a PC - MS office i.e. Outlook, Word and Excel, • Ambition to develop and improve skills and knowledge, • Willingness to learn new skills and responsibilities, • Part-qualified or qualified accountant (ACA/ACCA/CIMA), • At least 5 years relative experience, • Ideal but not essential Microsoft Business Central experience, • Proficient in using Microsoft excel, • Wider wallet scheme (discounts at major retailers, restaurants, gyms etc)., • Volunteers leave - up to one day per year., • Enhanced maternity, paternity and adoptive leave., • Cycle to work scheme., • Recommend a friend bonus., • Unrivalled individual training and development., • Well established apprenticeship programme., • Team & company social events., • Employee assistance programme., • Workplace pension., • Excellent career progression within a leading independent contract caterer., • 23 Days annual leave plus bank Holidays, • Hybrid role 3/2 Thomas Franks is a founder led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success. All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role. An enhanced DBS, Identity & reference checks (covering the last five years) will form part of the selection process. As an organisation using the Disclosure Barring Service (DBS) Disclosure service to assess applicants' suitability for positions of trust, Thomas Franks Ltd complies fully with the DBS Code of Practice and undertakes to treat all applicants for positions fairly. We are committed to safeguarding the welfare of children and undertake not to discriminate unfairly against any subject of a Disclosure based on conviction or other information revealed. However, for any post in a school please be aware that any application is exempt from the Rehabilitation of Offenders Act 1974 and as such any criminal conviction, caution or bind-over must be declared. We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under-represented, because we believe greater diversity leads to exceptional results and provides a better working life. #J-18808-Ljbffr

Our head offices based in the beautiful village of Hook Norton near Banbury. Here you will find our teams of finance, HR, purchasing, marketing & creative that support all of our locations across the Thomas Franks family. There is ample parking space available when visiting. Thomas Franks is looking for an ambitious Management Accountant to join our dynamic team based in Hook Norton, Oxfordshire. The role will suit somebody who has already started a career in finance and is looking to continue to develop and qualify. The role will provide exposure to transactional accounting as well as commercial and operational exposure. Main responsibilities: • Processing accounting entries on clients’ accounts, • Reconciling accruals and deferral accounts, • Analysing variances and performance of client accounts, drawing insight and discussing with Operations teams, • Supporting operations on financial analysis required on ad-hoc basis, • Acting as a direct point of contact for our clients finance teams, • Raising sales invoices and distributing to operations and client, • Management of client accounts, • Monthly Reconciliations of Balance Sheet accounts, • Involvement in budget setting and analysis to support, • Cash and banking reconciliations, • Overhead analysis, • Supporting other areas of the finance department such as accounts payables and sales ledger, • Other ad-hoc duties to support team objectives Key Personal Skills and Attributes: • Ability to work on your own initiative and work well within a team, • To be able to engage effectively with others in a professional, unbiased and discreet manner, • Able to provide attention to detail, work under pressure, have excellent communication skills (both verbal and non-verbal), • Personal attributes include reliability, honesty, loyalty and self-motivation, • A competent user of a PC - MS office i.e. Outlook, Word and Excel, • Ambition to develop and improve skills and knowledge, • Willingness to learn new skills and responsibilities Qualifications and experience: • Part-qualified or qualified accountant (ACA/ACCA/CIMA), • At least 5 years relative experience, • Ideal but not essential Microsoft Business Central experience, • Proficient in using Microsoft excel, • Wider wallet scheme (discounts at major retailers, restaurants, gyms etc)., • Volunteers leave - up to one day per year., • Enhanced maternity, paternity and adoptive leave., • Cycle to work scheme., • Recommend a friend bonus., • Unrivalled individual training and development., • Well established apprenticeship programme., • Team & company social events., • Employee assistance programme., • Excellent career progression within a leading independent contract caterer., • 23 Days annual leave plus bank Holidays, • Hybrid role 3/2 About us Thomas Franks is a founder led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success. Disclaimer All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role. An enhanced DBS, Identity & reference checks (covering the last five years) will form part of the selection process. As an organisation using the Disclosure Barring Service (DBS) Disclosure service to assess applicants' suitability for positions of trust, Thomas Franks Ltd complies fully with the DBS Code of Practice and undertakes to treat all applicants for positions fairly. We are committed to safeguarding the welfare of children and undertake not to discriminate unfairly against any subject of a Disclosure based on conviction or other information revealed. However, for any post in a school please be aware that any application is exempt from the Rehabilitation of Offenders Act 1974 and as such any criminal conviction, caution or bind-over must be declared. Diversity and Inclusion at Thomas Franks We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under-represented, because we believe greater diversity leads to exceptional results and provides a better working life. #J-18808-Ljbffr

Management Accountant - Assistant Management Accountant Hook Norton Contract: Full Time, Permanent Salary: Hours: 38.5 per week Our head offices based in the beautiful village of Hook Norton near Banbury. Here you will find our teams of finance, HR, purchasing, marketing & creative that support all of our locations across the Thomas Franks family. There is ample parking space available when visiting. Thomas Franks is looking for an ambitious Management Accountant/Assistant Management AccountantDepending on experience and qualification to join our dynamic team based in Hook Norton, Oxfordshire. The role will suit somebody who has already started a career in finance and is looking to continue to develop and qualify. The role will provide exposure to transactional accounting as well as commercial and operational exposure. • Processing accounting entries on clients’ accounts, • Reconciling accruals and deferral accounts, • Analysing variances and performance of client accounts, drawing insight and discussing with Operations teams, • Supporting operations on financial analysis required on ad-hoc basis, • Acting as a direct point of contact for our clients finance teams, • Raising sales invoices and distributing to operations and client, • Management of client accounts, • Monthly Reconciliations of Balance Sheet accounts, • Involvement in budget setting and analysis to support, • Cash and banking reconciliations, • Overhead analysis, • Supporting other areas of the finance department such as accounts payables and sales ledger, • Other ad-hoc duties to support team objectives, • Ability to work on your own initiative and work well within a team, • To be able to engage effectively with others in a professional, unbiased and discreet manner, • Able to provide attention to detail, work under pressure, have excellent communication skills (both verbal and non-verbal), • Personal attributes include reliability, honesty, loyalty and self-motivation, • A competent user of a PC - MS office i.e. Outlook, Word and Excel, • Ambition to develop and improve skills and knowledge, • Willingness to learn new skills and responsibilities, • Part-qualified or qualified accountant (ACA/ACCA/CIMA) For Management Accountant, • AAT LvL 3 for for Assistant management Accountant, • At least 5 years relative experience, • Ideal but not essential Microsoft Business Central experience, • Proficient in using Microsoft excel, • Wider wallet scheme (discounts at major retailers, restaurants, gyms etc)., • Volunteers leave - up to one day per year., • Enhanced maternity, paternity and adoptive leave., • Cycle to work scheme., • Recommend a friend bonus., • Unrivalled individual training and development., • Well established apprenticeship programme., • Team & company social events., • Employee assistance programme., • Workplace pension., • Excellent career progression within a leading independent contract caterer. Thomas Franks is a founder led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success. All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role. An enhanced DBS, Identity & reference checks (covering the last five years) will form part of the selection process. As an organisation using the Disclosure Barring Service (DBS) Disclosure service to assess applicants' suitability for positions of trust, Thomas Franks Ltd complies fully with the DBS Code of Practice and undertakes to treat all applicants for positions fairly. We are committed to safeguarding the welfare of children and undertake not to discriminate unfairly against any subject of a Disclosure based on conviction or other information revealed. However, for any post in a school please be aware that any application is exempt from the Rehabilitation of Offenders Act 1974 and as such any criminal conviction, caution or bind-over must be declared. We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under-represented, because we believe greater diversity leads to exceptional results and provides a better working life. #J-18808-Ljbffr

We're looking for an experienced, dynamic and collaborative Operations Manager / Head of Operations to join our team! permanent / full time / split between SW London and Banbury / ASAP start Caroline Gardner Publishing is a leading supplier of cards, stationery, and stylish home and gifting products, catering to design-focused retailers worldwide. From high street brands and department stores to independent galleries, our products find a home in a diverse range of retail spaces. The business is at an exciting stage of growth and transformation. We have recently established our own warehousing operation in Banbury, giving us greater control over fulfilment, stock management and customer service. Alongside this investment, we are continuing to modernise our operational systems, strengthen our supply chain and logistics network, and build more joined-up ways of working across the business. This role is central to that journey. Working across our London office and Banbury warehouse, you will help shape how the business operates as we continue to grow, improving processes, connecting departments, and ensuring our operations remain scalable, efficient and capable of supporting our ambitious plans for the future. We are looking for an experienced operations leader to bring greater coherence and control to the operational side of the business. Depending on your experience, this may be an Operations Manager or a Head of Operations appointment, and we are open to both. For an exceptional candidate with less senior experience, we would consider appointment as Operations Manager, with the opportunity to grow into the Head of Operations role. This is not a warehouse management role. Our Despatch Manager currently leads the day-to-day operation at Banbury and will report to you, and supporting their development into the Warehouse Manager role is a genuine part of the job. The role sits above and across the business, ensuring that the operational decisions taken in Sales, Buying, Merchandising, Design, Finance, Warehouse and Shop are coherent and serve the whole company, rather than each department working in isolation. This is a hands-on role. As a close-knit and growing business, we need someone who is comfortable working in the detail as well as leading, rather than managing solely through delegation. You will report to the Strategy & Operations Director, operating with their delegated authority, with a dotted line to the Finance Director on systems and improvement work. You will assume day-to-day responsibility for operations, bring rigour and joined-up thinking to how we run, and make good use of modern tools, including AI, to help us work more efficiently and make better decisions. The remit is broad and cross-functional, spanning operations, supply chain, warehouse and systems, and will include: • Bringing coherence to operational decision-making across Sales, Buying, Merchandising, Design, Finance, Warehouse and Shop, and owning a planning rhythm that connects demand, stock, buying and fulfilment., • Owning supplier relationships and inbound logistics end to end, from sourcing and commercial terms through to freight, customs and landed cost., • Leading our compliance programme, including upcoming EU packaging and deforestation regulation and B-Corp recertification - you don't necessarily need to arrive knowing these, but you do need to get on top of them., • Leading and developing our Warehouse Manager, and owning cross-channel fulfilment strategy, inventory performance and outwork partners., • Managing operational systems, external IT partners, and improving how we use data and AI to run the operation., • Leading operational projects and improvement work, and managing operational budgets and cost-to-serve., • Competitive salary depending on the level of the appointment and your experience., • Benefits include a generous holiday allowance, staff discount of up to 65%, discretionary annual bonus scheme, enhanced pension and group life assurance policy, an Employee Assistance Programme, and much more., • This is a full-time role, based across our London office (Putney) and Banbury warehouse, with regular travel between the two. Some flexibility on hours will be needed to support peak periods and the rhythm of the business., • A hands-on operations leader with a track record spanning more than one function in a product, retail or multi-channel business - someone who joins things up, not just runs a department., • Comfortable working in the detail as well as delegating, and skilled at turning competing priorities into steady, visible progress., • Experience with sales-and-operations planning (aligning demand, stock and fulfilment) is a strong plus., • Confident with systems, data and modern tools, including AI, and experienced managing external IT partners., • Good commercial judgement across cost, service and returns, plus a solid grasp of warehouse and logistics operations., • Able to build trust and influence across a close-knit, founder-led business, working with delegated authority., • Happy splitting time between our London office and Banbury warehouse., • Shares our values: thoughtful, practical, open, collaborative, with a real eye for quality. A note on AI. We use AI across the business and expect this role to use it well - this isn't a purity test. But we want to hear from you, not a model. We can usually spot AI-assisted writing, and it will score worse than plainer, honest answers - not because the tool is wrong to use, but because we learn nothing about you from it. Write in your own words. Rough and honest beats polished. If you haven't done something, say so - it won't rule you out. We welcome your application: Caroline Gardner is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age. #J-18808-Ljbffr

Our head offices based in the beautiful village of Hook Norton near Banbury. Here you will find our teams of finance, HR, purchasing, marketing & creative that support all of our locations across the Thomas Franks family. There is ample parking space available when visiting. Travel Expense Paid Strong Development with the team. We are looking for a talented Relief Chef Manager to join our team to support our business across the South M25 region and surrounding areas. You will have previous experience of working within fast-paced kitchens at either Head Chef or Chef Manager level within contract catering (ideally Independent Schools or B&I). You will be excited to work with fresh seasonal ingredients & regularly changing bespoke menus which YOU create! You will be creative and have the opportunity to showcase your skillset every day. Key responsibilities: • To cover Head Chef| Chef Manager holiday and sickness, • To support with mobilisations, • To support with troubleshooting at locations which require additional support, • To cover a vacancy, • To produce food for service using fresh ingredients, cooking from scratch and following the companies brand standards, • Creating bespoke seasonal menus from regional and local suppliers, • Completing food costings as required, • Completing company bookwork, • Ensuring company food standards are adhered to and wastage controlled., • Ensuring all Food Hygiene and Health & Safety policies and allergen control procedures are followed. You will have the following skills: • A genuine interest in food & excellent customer service skills, • Excellent client relationship skills, • An all-round team player and leader, • Innovation and passion for great food, • An organised Relief Chef Manager with attention to detail, • Sound financial understanding, • Ability to demonstrate a good understanding and use of verbal English., • Ability to demonstrate a good standard of written English and reading skills., • Similar experience of customer and / or food preparation environment is essential., • Hold a recognised cooking qualification such as City & Guild 706/1 & 2 or equivalent., • Wider wallet scheme (discounts at major retailers, restaurants, gyms etc)., • Free meals on duty, • Volunteers leave - up to one day per year., • Enhanced maternity, paternity and adoptive leave., • Travel Expense Paid, • Recommend a friend bonus., • Unrivalled individual training and development., • Well established apprenticeship programme., • Team & company social events., • Employee assistance programme., • Excellent career progression within a leading independent contract caterer. About us Thomas Franks is a founder led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success. Disclaimer All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role. An enhanced DBS, Identity & reference checks (covering the last five years) will form part of the selection process. As an organisation using the Disclosure Barring Service (DBS) Disclosure service to assess applicants' suitability for positions of trust, Thomas Franks Ltd complies fully with the DBS Code of Practice and undertakes to treat all applicants for positions fairly. We are committed to safeguarding the welfare of children and undertake not to discriminate unfairly against any subject of a Disclosure based on conviction or other information revealed. However, for any post in a school please be aware that any application is exempt from the Rehabilitation of Offenders Act 1974 and as such any criminal conviction, caution or bind-over must be declared. Diversity and Inclusion at Thomas Franks We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under-represented, because we believe greater diversity leads to exceptional results and provides a better working life. #J-18808-Ljbffr

Our head offices based in the beautiful village of Hook Norton near Banbury. Here you will find our teams of finance, HR, purchasing, marketing & creative that support all of our locations across the Thomas Franks family. There is ample parking space available when visiting. We are seeking a highly analytical and commercially minded Business Analyst - Systems & Process Improvement to support the Thomas Franks systems and process improvement roadmap and wider business transformation activity. The role will turn business discussions, operational pain points and system requirements into clear process maps, data standards, system recommendations and practical delivery plans. Working closely with operational, culinary, finance, HR, procurement, ESG and technology teams, the postholder will help simplify processes, improve system adoption, strengthen data governance and identify opportunities to reduce manual work, duplication and reporting inconsistency. • Map and document current-state processes across key business areas, including SIPOCs, end-to-end process flows, inputs, outputs, controls, handoffs and system touchpoints., • Identify inefficiencies, duplication, manual workarounds, unclear ownership, control gaps and process bottlenecks., • Design future-state processes aligned with operational requirements, digital capability, compliance needs and agreed business outcomes., • Support process standardisation across regions, functions and business units where appropriate., • Facilitate stakeholder workshops to capture requirements, test assumptions, challenge current ways of working and build consensus., • Produce concise business cases and recommendations that convert analysis into actionable systems and process improvement priorities., • Conduct detailed reviews of existing systems and software platforms, including FoodOp, Indicater, Workday, Business Central, Yooz, Power BI, Microsoft 365 and other operational tools., • Assess system capability, adoption, integration, ownership, data flows, user experience and operational reliance., • Identify duplication, underused functionality, integration gaps and opportunities to simplify the application landscape., • Support software selection, procurement, implementation, and optimisation activities by defining practical business requirements., • Evaluate opportunities for automation using Microsoft 365, Power Platform, AI-enabled tools and workflow solutions., • Work with IT and software partners to improve system performance, reporting reliability, integration architecture and supportability., • Assess data quality, completeness, consistency, accuracy and auditability across key systems., • Identify master data requirements, data ownership models, business definitions and accountability gaps., • Create data quality monitoring and remediation processes that can be embedded into day-to-day operations., • Support regulatory, compliance and operational requirements relating to data management, reporting and retention., • Establish and maintain data dictionaries, reporting definitions and ownership frameworks to improve confidence in business information., • Review current reporting, KPI and management information frameworks., • Identify opportunities to improve operational, financial, ESG, culinary, procurement and client reporting., • Analyse trends, performance data and operational metrics to identify opportunities for improvement., • Support the development of a modern analytics and reporting capability., • Support the Business Services Director in delivery of the wider systems and process improvement roadmap., • Maintain clear requirements documentation, user stories, process maps, functional specifications, decision logs and action trackers., • Track benefits realisation, post-implementation outcomes and lessons learned to ensure improvement activity delivers measurable value., • Current-state and future-state process maps, including SIPOCs, control points, risks, handoffs and system touchpoints., • Systems capability assessments, rationalisation recommendations and improvement roadmaps., • Data quality, integrity and ownership assessments., • Business requirements, functional specifications, decision papers and business cases., • KPI frameworks, dashboards and management reporting packs that improve business decision-making., • Benefits realisation reports, adoption plans and implementation recommendations., • Experience as a Business Analyst, Data Analyst, Digital Transformation Analyst or similar role., • Strong process mapping and business process improvement capability., • Experience reviewing business systems and software applications., • Excellent analytical, problem-solving and documentation skills., • Strong stakeholder engagement and workshop facilitation skills., • Ability to translate complex business requirements into practical solutions., • Experience working with multiple data sources, business systems and reporting outputs., • Experience within contract catering, hospitality, retail, foodservice or multi-site operations., • Knowledge of ERP, finance, HR, ESG, HSE, procurement or operational systems., • Experience with Microsoft Power Platform, automation or workflow tools., • Knowledge of data governance, master data management and data quality controls., • Experience supporting software implementation or systems optimisation projects., • Understanding of AI, automation and digital workplace technologies., • Curious and naturally investigative., • Passionate about using data to improve performance., • Commercially aware and outcome-focused., • Comfortable challenging established ways of working constructively., • Highly organised with strong attention to detail., • Collaborative and able to influence stakeholders at all levels., • Self-motivated and able to manage multiple priorities., • Aligned with the Thomas Franks values., • Wider wallet scheme (discounts at major retailers, restaurants, gyms etc)., • Free meals on duty, • Volunteers leave - up to one day per year., • Enhanced maternity, paternity and adoptive leave., • Cycle to work scheme., • Recommend a friend bonus., • Unrivalled individual training and development., • Well established apprenticeship programme., • Team & company social events., • Employee assistance programme., • Workplace pension., • Excellent career progression within a leading independent contract caterer. Thomas Franks is a founder led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success. All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role. An enhanced DBS, Identity & reference checks (covering the last five years) will form part of the selection process. As an organisation using the Disclosure Barring Service (DBS) Disclosure service to assess applicants’ suitability for positions of trust, Thomas Franks Ltd complies fully with the DBS Code of Practice and undertakes to treat all applicants for positions fairly. We are committed to safeguarding the welfare of children and undertake not to discriminate unfairly against any subject of a Disclosure based on conviction or other information revealed. However, for any post in a school please be aware that any application is exempt from the Rehabilitation of Offenders Act 1974 and as such any criminal conviction, caution or bind-over must be declared. We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under-represented, because we believe greater diversity leads to exceptional results and provides a better working life. #J-18808-Ljbffr

Hook Norton Contract: Full Time, Permanent Salary: Hours: 38.5 per week Our head offices based in the beautiful village of Hook Norton near Banbury. Here you will find our teams of finance, HR, purchasing, marketing & creative that support all of our locations across the Thomas Franks family. There is ample parking space available when visiting. Thomas Franks is looking for an ambitious Management Accountant/ Assistant Management Accountant Depending on experience and qualification to join our dynamic team based in Hook Norton, Oxfordshire. The role will suit somebody who has already started a career in finance and is looking to continue to develop and qualify. The role will provide exposure to transactional accounting as well as commercial and operational exposure. • Processing accounting entries on clients’ accounts, • Reconciling accruals and deferral accounts, • Analysing variances and performance of client accounts, drawing insight and discussing with Operations teams, • Supporting operations on financial analysis required on ad-hoc basis, • Acting as a direct point of contact for our clients finance teams, • Raising sales invoices and distributing to operations and client, • Management of client accounts, • Monthly Reconciliations of Balance Sheet accounts, • Involvement in budget setting and analysis to support, • Cash and banking reconciliations, • Overhead analysis, • Supporting other areas of the finance department such as accounts payables and sales ledger, • Other ad-hoc duties to support team objectives, • Ability to work on your own initiative and work well within a team, • To be able to engage effectively with others in a professional, unbiased and discreet manner, • Able to provide attention to detail, work under pressure, have excellent communication skills (both verbal and non-verbal), • Personal attributes include reliability, honesty, loyalty and self-motivation, • A competent user of a PC - MS office i.e. Outlook, Word and Excel, • Ambition to develop and improve skills and knowledge, • Willingness to learn new skills and responsibilities, • Part-qualified or qualified accountant (ACA/ACCA/CIMA) For Management Accountant, • AAT LvL 3 for for Assistant management Accountant, • At least 5 years relative experience, • Ideal but not essential Microsoft Business Central experience, • Proficient in using Microsoft excel, • Wider wallet scheme (discounts at major retailers, restaurants, gyms etc)., • Volunteers leave - up to one day per year., • Enhanced maternity, paternity and adoptive leave., • Cycle to work scheme., • Recommend a friend bonus., • Unrivalled individual training and development., • Well established apprenticeship programme., • Team & company social events., • Employee assistance programme., • Workplace pension., • Excellent career progression within a leading independent contract caterer. Thomas Franks is a founder led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success. All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role. An enhanced DBS, Identity & reference checks (covering the last five years) will form part of the selection process. As an organisation using the Disclosure Barring Service (DBS) Disclosure service to assess applicants' suitability for positions of trust, Thomas Franks Ltd complies fully with the DBS Code of Practice and undertakes to treat all applicants for positions fairly. We are committed to safeguarding the welfare of children and undertake not to discriminate unfairly against any subject of a Disclosure based on conviction or other information revealed. However, for any post in a school please be aware that any application is exempt from the Rehabilitation of Offenders Act 1974 and as such any criminal conviction, caution or bind-over must be declared. We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under-represented, because we believe greater diversity leads to exceptional results and provides a better working life. #J-18808-Ljbffr

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