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Operations & Delivery Lead 📍 Belfast 💰 £45,000–£55,000 + Bonus 📆 4 Day Week (Full Salary) 🚀 Founder-Led | EOS-Run | Lean | Scaling If you love fixing chaos, building flow, and making operations feel calm… This is not an admin role. This is not a passive Ops Manager job. This is not corporate bureaucracy. This is a founder-led, purpose-driven energy consultancy scaling fast - with a 10-year Moonshot and a clear 3-year Vivid Vision in place . Sales are strong. Pipeline is healthy. Now the business needs an operational heavyweight to turn momentum into predictable delivery. The Mission Own the flow from sale → delivery → cash. Build lean, scalable operations that support growth from £6m to £10m. Make the business operationally calm, predictable and commercially tight. Free up the Visionary, Integrator, Sales and Technical leaders to operate in their unique ability. This role exists to execute the vision - not observe it. What You’ll Actually Own • Post-sale delivery flow (handover → completion), • Project coordination & scheduling, • CRM hygiene & quote loading discipline, • Supplier & subcontractor relationships, • Operational process improvement (Lean / 2 Second Lean mindset), • Weekly EOS operational scorecard, • Capacity & pipeline control How You’ll Be Measured Weekly. • % Projects delivered on time, • Sales → Ops handover discipline, • CRM accuracy within 48 hours, • Reduction in escalations, • Process steps removed (cumulative), • Pipeline visibility & capacity control If weekly numbers make you uncomfortable, this is not your role. If metrics energise you - read on. Who This Is For You might be: • An Operations Lead in an SME who wants real ownership, • A Delivery Manager tired of red tape, • A Senior Project / Ops Coordinator ready for full accountability ✔ Love fixing broken processes ✔ Are calm under pressure ✔ Care about cash and commercial flow ✔ Don’t need hand-holding ✔ Prefer adult-to-adult communication ✔ Understand tech stacks (Microsoft 365 + CRM discipline) ✔ Are comfortable challenging people when standards slip Who This Is NOT For ❌ “Support” operators ❌ Conflict-avoidant personalities ❌ Busy but ineffective managers ❌ Pure people-managers ❌ Those who dislike visibility or scorecards The Culture • Lean., • Purpose-Led., • Vendor-Neutral., • High trust. High accountability., • No politics. No silos., • This is a team building something meaningful in critical power and energy independence, not just running projects., • They back themselves. And each other. The Offer • £45k–£55k base (DOE), • Performance-linked bonus, • 4 day week (full salary + holidays), • Real operational influence, • Clear path to senior operational leadership, • Private medical after 1 year This is a chance to step into a scaling business at the right moment - when your fingerprint will matter. Final Thought The right person will make operations feel “boring” — in the best possible way. If you’re ready to build systems that scale, remove friction, and execute a vision properly… Apply now. Interviews moving quickly.

Why We Exist At Raylo, were on a mission to accelerate the move to a circular economy. The only way customers and manufacturers will make that shift is if its simple and cost-effective - this is where we come in. Were building a category-defining global marketplace, making premium tech available via subscription for both consumers and businesses. With over 100,000 subscribers in the UK and growth accelerating, weve proven the demand for a smarter, more sustainable way to access technology. Raylo is a B Corp-certified company, driven by purpose and backed by leading investors including NatWest, Channel 4 Ventures, Macquarie, Octopus Ventures, and Telefnica. Weve been recognised as part of Tech Nations Future Fifty programme , and acknowledged by S&P Global as a Green Financing company. Raylo is also proud to be an Endeavor company , underscoring our role as a high-impact, mission-driven business with global ambitions. At Raylo, performance matters. We set ambitious goals, move fast, and hold ourselves to a high standard, because our mission is too important to settle for less. Our Vision "Raylo is the technology powering a world where fewer products are manufactured, and those that are, get an extended life through our managed cycle of refurb, reuse, and recycle." Our Core Values Be deeply curious We thrive on innovation through diverse approaches, views, and people. Walk in your customers shoes To build the best products and make the best decisions for the long term, we must figure out what our customers need, not just what they want. Focus and execute We have a big vision, but we believe in nailing the most important problems first. Be gritty Only gritty teams succeed. Our individual ownership, passion, and perseverance mean were a team through thick and thin. What to Expect As a KYC Analyst, youll be at the heart of Raylos mission, ensuring that our leasing proposition is delivered responsibly while protecting both our customers and business from fraud. You will work closely with the Risk Ops Manager to drive efficiency, oversee application referrals, and develop processes that enhance the integrity of our risk operations. Your role will be pivotal in optimising onboarding journeys, resolving fraud-related issues, and improving the customer experience. You will leverage industry-leading fraud prevention and consumer credit tools to analyse risk trends, identify vulnerabilities, and refine processes. In this dynamic environment, youll have the opportunity to develop strategies that enhance fraud detection capabilities while enabling sustainable growth for Raylo. Your work will contribute directly to improving the efficiency and effectiveness of Raylos Risk Operations team. With your expertise, youll play a key role in shaping risk strategies that align with our business objectives, all while working in a fast-paced, data-driven environment. What Youll Do Manage customer and business application referrals Use fraud, credit, and KYC platforms to deliver objective, high-quality decisions in an efficient and customer-friendly manner. Lead fraud investigations Conduct in-depth investigations, gathering and analysing evidence to ensure compliance, mitigate risks, and uphold fairness in decision-making. Optimise risk workflows Identify inefficiencies in existing processes and implement improvements to enhance fraud prevention and approval rate. Monitor risk trends and emerging fraud tactics Stay ahead of industry fraud threats, identifying trends and vulnerabilities to refine risk policies. Develop fraud detection strategies Work cross-functionally to design and refine fraud prevention techniques, leveraging automation and AI-driven insights where applicable. Mentor and develop junior team members Support skill development and knowledge sharing within the team to foster continuous learning and improvement. Ensure flexibility in Risk Operations Some evening or weekend work may be required to maintain robust fraud detection and underwriting processes. Youll Succeed With A degree-level education Strong analytical mindset with experience in Google Sheets/Excel and data visualisation tools like Looker, Power BI, or Tableau. Meticulous attention to detail Youll have a keen eye for spotting anomalies and inconsistencies that could indicate fraud. Excellent written and verbal communication skills , enabling you to explain complex risk scenarios and interact effectively with internal and external stakeholders. Problem-solving and adaptability Youll thrive in a fast-moving, dynamic environment where new fraud threats emerge regularly. Passion for innovation Youll be motivated to continually improve risk detection strategies, leveraging new technologies and data insights. Opportunities & Benefits We are continuously improving and listening to our quarterly employee surveys to provide the best opportunities and benefits for our employees. Share in Raylos success Stock options for all employees Get the latest tech Exclusive Raylo device lease for employees Hybrid working model that balances flexibility with in-person collaboration, empowering you to do your best work while staying connected with the team. 33 days off, your way 25 days + 8 bank holidays with full flexibility to use on the days that mean the most to you Invest in your growth L&D budget to support the skills you value Fast-track your career Two performance reviews a year Family-first policies Enhanced maternity, paternity, adoption or shared parental leave, if youve been with us for 12 months. Save big on childcare Workplace nursery scheme for major cost savings Perks on perks Perkbox membership with discounts & wellbeing benefits Good times, guaranteed Optional quarterly socials, plus summer & Christmas parties Hiring Process Whats next? Once you submit your application, our Talent Team will contact you if you have been shortlisted for the role. We set an exceptionally high bar at Raylo, and in return, we will aim to give you the best candidate experience possible. If there's anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason, please let us know. Stage 1: Talent Screening (30-45 minutes) Stage 2: Hiring Manager Interview (45 minutes) Stage 3: Task Stage: Take-home Task and Review (60 minutes) Stage 4: Values-based Interview (45 minutes) & Co-founder Final Interview (45 minutes) As an FCA-regulated business, we conduct background checks (DBS and AML) on all successful candidates who are offered a position at Raylo during the onboarding process. Diversity & Inclusion at Raylo At Raylo, we celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive. We welcome people of all backgrounds, experiences, and perspectives, believing they make us stronger.

Why We Exist At Raylo, were on a mission to accelerate the move to a circular economy. The only way customers and manufacturers will make that shift is if its simple and cost-effective - this is where we come in. Were building a category-defining global subscription infrastructure, making premium tech accessible and affordable for both consumers and businesses. With over 180,000 subscribers in the UK and growth accelerating - weve proven the demand for a smarter, more sustainable way to access technology. Raylo is a fast-growing and profitable company, backed by global investors including Macquarie, NatWest, and Channel 4 Ventures. We are proud to have been selected for Endeavors network in 2024, underscoring our role as a high-impact, mission-driven business with global ambitions. And in 2025 we were recognised as part of Tech Nations UKs Future Fifty programme. We have been B-Corp certified since 2021 and were recently acknowledged by S&P Global for the positive impact of our circular business model via a Green Financing with NatWest. At Raylo, performance matters. We set ambitious goals, move fast, and hold ourselves to a high standard, because our mission is too important to settle for less. Our Core Values Be deeply curious We thrive on innovation through diverse approaches, views, and people. Walk in your customers shoes To build the best products and make the best decisions for the long term, we must figure out what our customers need, not just what they want. Focus and execute We have a big vision, but we believe in nailing the most important problems first. Be gritty Only gritty teams succeed. Our individual ownership, passion, and perseverance mean were a team through thick and thin. What to Expect As an Revenue Strategy and Operations Manager, you'll be at the centre of our operational engine, driving strategic initiatives that directly impact our business performance and customer experience. You'll have particular ownership of our revenue and billing systems, managing monthly processing, whilst also supporting initiatives across the supply chain and customer experience. You'll work cross-functionally with internal teams and external partners to optimise revenue and billing performance, reduce friction, and build scalable processes that support our rapid growth. This includes managing complex vendor relationships, improving payment systems, and navigating business and regulatory requirements. You'll have the autonomy to shape how we operate, using data and insight to drive decisions that matter. Your work will directly influence operational efficiency, customer satisfaction, and financial performance, all whilst supporting Raylo's circular and sustainable business model What Youll Do Lead end-to-end strategic and operational projects across revenue & billing delivering measurable impact on performance and costs. Own revenue and billing operations strategy optimising payment processes, improving internal process management, reducing manual workarounds, and partnering with cross-functional stakeholders on vendor performance and regulatory compliance. Build and own performance dashboards and reporting that give the business clear visibility on revenue and billing metrics, payment performance, and operational health. Manage critical vendor relationships monitoring performance against SLAs, driving accountability, and finding pragmatic solutions for critical processes. Analyse operational data to surface insights, identify risks and bottlenecks, and develop recommendations that drive step-change improvements across the business. Develop business cases for new initiatives (including process automation and new tooling), quantifying investment requirements, expected ROI, and implementation roadmaps. Design, test, and implement new processes, automation, and tools that embed best practicesbalancing short-term operational fixes with longer-term strategic solutions. Oversee onboarding of new partners, products, and operational capabilities, ensuring seamless integration and long-term scalability. Drive cross-functional alignment between Strategy, Product, Finance, and Customer Opsconnecting Operations Strategy projects into broader business goals. Coach and develop junior team members , building analytical rigour and problem-solving capability across the operations function. Youll Succeed With 35 years' experience in operations, spanning areas such as revenue strategy, billing, payments, or process improvement ideally in fast-paced environments like fintech, payments platforms, tech-enabled lending, consumer electronics, or FMCG. Strong analytical and technical skills, you're proficient in Excel or SQL, and comfortable using BI tools like Looker, Tableau, or similar to extract insights and drive decisions. Degree-level education in a STEM or analytical field ( e.g., Engineering, Maths, Economics, Data Science, or similar). Experience managing vendor relationships, holding partners accountable to SLAs, navigating technical constraints, and finding pragmatic workarounds for financial services systems Experience building business cases, you can quantify problems, model scenarios, and present compelling recommendations that secure stakeholder buy-in. Understanding of payment systems, collections processes, or billing operations including regulatory requirements and direct debit management Proven ability to manage complexity, whether coordinating across multiple partners, navigating cross-functional priorities, or balancing competing operational demands. Commercial acumen, you understand the P&L impact of operational decisions and can optimise for cost, efficiency, and customer experience simultaneously. A self-starter with strong ownership, you identify problems before they escalate, run with ambiguity, and iterate quickly, balancing firefighting with strategic improvements. Excellent stakeholder management, you collaborate effectively across teams and influence at all levels, from operational partners to senior leadership . Alignment with Raylo's mission, you care about circularity, sustainability, and building a better way to access technology. Were not looking for you to meet every point on this job description, please still get in touch if you think you could add value and do your best work here at Raylo. We'd love to have a chat and see if you could be a great fit. Opportunities & Benefits We are continuously improving and listening to our quarterly employee surveys to provide the best opportunities and benefits for our employees. Share in Raylos success Stock options for all employees Get the latest tech Exclusive Raylo device lease for employees Hybrid working model that balances flexibility with in-person collaboration, empowering you to do your best work while staying connected with the team. 33 days off, your way 25 days + 8 bank holidays with full flexibility to use on the days that mean the most to you Invest in your growth L&D budget to support the skills you value Fast-track your career Two performance reviews a year Family-first policies Enhanced maternity, paternity, adoption or shared parental leave, if youve been with us for 12 months. Save big on childcare Workplace nursery scheme for major cost savings Perks on perks Perkbox membership with discounts & wellbeing benefits Good times, guaranteed Optional quarterly socials, plus summer & Christmas parties Hiring Process Whats next? Once you submit your application, our Talent Team will contact you if you have been shortlisted for the role. We set an exceptionally high bar at Raylo, and in return, we will aim to give you the best candidate experience possible. If there's anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason, please let us know. Stage 1: Talent Screening Stage 2: Hiring Manager Interview Stage 3: Task Stage: Take-home task Stage 4: On-site Task Review & Stakeholder Interview Stage 5: Values-based Interview & Co-founder Final As an FCA-regulated business, we conduct background checks (DBS and AML) on all successful candidates who are offered a position at Raylo during the onboarding process. Diversity & Inclusion at Raylo At Raylo, we celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive. We welcome people of all backgrounds, experiences, and perspectives, believing they make us stronger.

Why We Exist At Raylo, were on a mission to accelerate the move to a circular economy. The only way customers and manufacturers will make that shift is if its simple and cost-effective - this is where we come in. Were building a category-defining global subscription infrastructure, making premium tech accessible and affordable for both consumers and businesses. With over 180,000 subscribers in the UK and growth accelerating - weve proven the demand for a smarter, more sustainable way to access technology. Raylo is a fast-growing and profitable company, backed by global investors including Macquarie, NatWest, and Channel 4 Ventures. We are proud to have been selected for Endeavors network in 2024, underscoring our role as a high-impact, mission-driven business with global ambitions. And in 2025 we were recognised as part of Tech Nations UKs Future Fifty programme. We have been B-Corp certified since 2021 and were recently acknowledged by S&P Global for the positive impact of our circular business model via a Green Financing with NatWest. At Raylo, performance matters. We set ambitious goals, move fast, and hold ourselves to a high standard, because our mission is too important to settle for less. Our Core Values Be deeply curious We thrive on innovation through diverse approaches, views, and people. Walk in your customers shoes To build the best products and make the best decisions for the long term, we must figure out what our customers need, not just what they want. Focus and execute We have a big vision, but we believe in nailing the most important problems first. Be gritty Only gritty teams succeed. Our individual ownership, passion, and perseverance mean were a team through thick and thin. What to Expect This is a newly created role designed to own and optimise Raylos reverse logistics and device management operations, a crucial area for margin protection and sustainable growth. Reporting to our VP of Operations, youll partner across Legal, Finance, Risk Strategy, and Commercial teams to improve performance, reduce fraud, and build a scalable operational function. Youll build new processes from scratch, lead the rollout of key integrations (like Apple Business Manager), and negotiate with external suppliers to improve performance. The impact? A data-led, commercially impactful function that plays a vital role in Raylos circular tech model. In the longer term, youll shape the strategic direction of device management operations, with career progression into broader supply chain, risk, or commercial leadership roles. What Youll Do Build and own scalable device management operations , from workflows to third-party engagement Map current device management processes and identify key pain points, inefficiencies, and revenue risks Design and implement KPIs to track and measure performance over time Integrate Apple Business Manager workflows to automate Mobile Device Management (MDM) Establish strong relationships with external suppliers , negotiating improved recovery terms Partner with Legal to launch recovery notices and legal recourse workflows Deliver reporting dashboards for cross-functional visibility of performance Reduce fraud and loss rates through process tightening and data-driven insights Champion continuous improvement , collaborating with Finance, Legal, and Commercial Own and drive recovery volume targets Youll Succeed With 3+ years of experience in logistics, technical operations, supply chain, or reverse logistics Education to a degree level , ideally in a STEM subject Proficiency in leveraging data analytics (Looker, Amplitude, Google Analytics, etc.) to inform strategic decisions Strong commercial acumen and experience negotiating with external vendors or suppliers Experience working with reporting tools (e.g. Power BI), CRM systems, and KPI design A strong communicator who can influence both internal and external stakeholders A proactive, self-starting mindset with high ownership and professional presence Passion for Raylos sustainability mission and a desire to make measurable impact Were not looking for you to meet every point on this job description, please still get in touch if you think you could add value and do your best work here at Raylo. We'd love to have a chat and see if you could be a great fit. Opportunities & Benefits We are continuously improving and listening to our quarterly employee surveys to provide the best opportunities and benefits for our employees. Share in Raylos success Stock options for all employees Get the latest tech Exclusive Raylo device lease for employees 33 days off, your way 25 days + 8 bank holidays with full flexibility to use on the days that mean the most to you Invest in your growth L&D budget to support the skills you value Fast-track your career Two performance reviews a year Family-first policies Enhanced maternity, paternity, adoption or shared parental leave, if youve been with us for 12 months. Save big on childcare Workplace nursery scheme for major cost savings Perks on perks Perkbox membership with discounts & wellbeing benefits Good times, guaranteed Optional quarterly socials, plus summer & Christmas parties Hiring Process Whats next? Once you submit your application, our Talent Team will contact you if you have been shortlisted for the role. We set an exceptionally high bar at Raylo, and in return, we will aim to give you the best candidate experience possible. If there's anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason, please let us know. Stage 1: Talent Screening (30-45 minutes) Stage 2: Hiring Manager Interview (45 minutes) Stage 3: Task Stage: Case Study or a Take home task & Task Review (60-90 minutes) Stage 4: Values-based Interview (45 minutes) & Co-founder Final (45 minutes) As an FCA-regulated business, we conduct background checks (DBS and AML) on all successful candidates who are offered a position at Raylo during the onboarding process. Diversity & Inclusion at Raylo At Raylo, we celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive. We welcome people of all backgrounds, experiences, and perspectives, believing they make us stronger.

Operations & Delivery Lead 📍 Belfast 💰 £45,000–£55,000 + Bonus 📆 4 Day Week (Full Salary) 🚀 Founder-Led | EOS-Run | Lean | Scaling If you love fixing chaos, building flow, and making operations feel calm… This is not an admin role. This is not a passive Ops Manager job. This is not corporate bureaucracy. This is a founder-led, purpose-driven energy consultancy scaling fast - with a 10-year Moonshot and a clear 3-year Vivid Vision in place . Sales are strong. Pipeline is healthy. Now the business needs an operational heavyweight to turn momentum into predictable delivery. The Mission Own the flow from sale → delivery → cash. Build lean, scalable operations that support growth from £6m to £10m. Make the business operationally calm, predictable and commercially tight. Free up the Visionary, Integrator, Sales and Technical leaders to operate in their unique ability. This role exists to execute the vision - not observe it. What You’ll Actually Own • Post-sale delivery flow (handover → completion), • Project coordination & scheduling, • CRM hygiene & quote loading discipline, • Supplier & subcontractor relationships, • Operational process improvement (Lean / 2 Second Lean mindset), • Weekly EOS operational scorecard, • Capacity & pipeline control How You’ll Be Measured Weekly. • % Projects delivered on time, • Sales → Ops handover discipline, • CRM accuracy within 48 hours, • Reduction in escalations, • Process steps removed (cumulative), • Pipeline visibility & capacity control If weekly numbers make you uncomfortable, this is not your role. If metrics energise you - read on. Who This Is For You might be: • An Operations Lead in an SME who wants real ownership, • A Delivery Manager tired of red tape, • A Senior Project / Ops Coordinator ready for full accountability ✔ Love fixing broken processes ✔ Are calm under pressure ✔ Care about cash and commercial flow ✔ Don’t need hand-holding ✔ Prefer adult-to-adult communication ✔ Understand tech stacks (Microsoft 365 + CRM discipline) ✔ Are comfortable challenging people when standards slip Who This Is NOT For ❌ “Support” operators ❌ Conflict-avoidant personalities ❌ Busy but ineffective managers ❌ Pure people-managers ❌ Those who dislike visibility or scorecards The Culture • Lean., • Purpose-Led., • Vendor-Neutral., • High trust. High accountability., • No politics. No silos., • This is a team building something meaningful in critical power and energy independence, not just running projects., • They back themselves. And each other. The Offer • £45k–£55k base (DOE), • Performance-linked bonus, • 4 day week (full salary + holidays), • Real operational influence, • Clear path to senior operational leadership, • Private medical after 1 year This is a chance to step into a scaling business at the right moment - when your fingerprint will matter. Final Thought The right person will make operations feel “boring” — in the best possible way. If you’re ready to build systems that scale, remove friction, and execute a vision properly… Apply now. Interviews moving quickly.

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