Head of customer experience jobs in United Kingdom - Page 4

Company Name: Soleil & SA LTD t/a Oh Fleurs! Job Title: Salon Manager SOC Code: 1253 Location: Oh Fleurs!, 345 Upper Street, London, N1 0PD Reports To: Owner/Director Job Type: Full-Time Working Hours: 37.5 hours per week Salary: £38700 - £40000 per year About Oh Fleurs!: Oh Fleurs! is a vibrant and creative nail art and beauty salon located in the heart of the Angel neighborhood in London. We specialize in bespoke nail art, as well as a range of manicure and pedicure services, attracting a diverse clientele from all walks of life. Our salon is known for its skilled craftsmanship, excellent customer service, and competitive pricing, making us a go-to destination for those seeking unique and high-quality nail care. Role Overview: We are looking for a dedicated and experienced Salon Manager to oversee the daily operations of Oh Fleurs!. As the Salon Manager, you will be responsible for managing the day-to-day activities of the salon, ensuring exceptional customer service, overseeing team of nail technicians, and driving the overall success and growth of the business. Your leadership will be key to maintaining our high standards of service and creating a welcoming and efficient environment for both staff and clients. Key Responsibilities: • Bachelor's degree in Business Management or related fields., • Proven experience as a Salon Manager or in a similar role in the beauty industry., • Strong leadership skills with the ability to motivate and inspire a team., • Excellent communication and interpersonal skills, with a customer-first mentality., • Ability to manage salon operations efficiently, including scheduling, inventory, and staff coordination., • Knowledge of nail art and beauty services is a plus, though not essential., • Experience with salon management software and online booking platforms (e.g., Treatwell, Fresha) is a plus., • Strong organizational and time management skills., • Ability to work under pressure in a fast-paced environment while maintaining a positive attitude., • Passionate about the beauty industry and staying updated with trends and best practices., • Competitive salary based on experience., • 28 days paid annual leave, including bank holidays., • Employee discounts on salon services and products., • Ongoing professional development and training opportunities., • A supportive and friendly team environment., • Access to a central London location, with easy access to local shops, cafes, and public transport., • Commission-based incentives linked to sales and performance.

Job Title: Marketing Manager / Marketing Executive (depending on experience) Salary: £35,000 – £45,000 per annum (based on experience) Location: 228 Bishopsgate, London EC2M 4QD. Type: Full-time, Permanent Employer: Loh Japandi Kitchen Job Description Loh Japandi Kitchen is a growing hospitality business that blends modern Japanese flavours with Scandinavian aesthetics. We are now seeking a motivated and results-oriented Marketing Manager (or Marketing Executive, depending on experience) to help drive our brand forward and support our expansion plans. This is a key role where you will either lead or contribute to the development, planning, and execution of marketing campaigns — both online and offline — to increase brand visibility, customer engagement, and business growth. Key Responsibilities Develop and implement marketing strategies in line with the company’s business goals. Plan and manage digital campaigns (e.g. social media, Google ads, email marketing). Work on brand positioning and customer engagement strategies. Monitor and analyse campaign performance using key marketing metrics. Conduct market research and identify trends relevant to the food and hospitality sector. Liaise with external partners and internal teams to support promotional activities. Produce compelling content (visual and written) to support brand storytelling. Manage or support event promotions, seasonal campaigns, and PR initiatives. Requirements A degree in Marketing, Business, Communications or a related field. 2–5+ years of experience in a marketing role, preferably within hospitality, food & beverage, or retail. Strong knowledge of digital marketing tools (Google Ads, Meta Business Suite, SEO, etc.). Excellent written and verbal communication skills. Analytical mindset with the ability to interpret data and adjust strategies accordingly. Creativity, attention to detail, and good time management. Leadership or supervisory experience is desirable for applicants applying at the managerial level. If you're passionate about building brands and eager to work in a dynamic, food-focused environment, we'd love to hear from you.

We’re looking for an experienced and proactive Front of House / General Manager to lead the team at our modern 60-cover restaurant in London. You’ll be responsible for the smooth day-to-day running of front of house operations while driving excellence in customer service, staff training, and systems integration. Key Responsibilities: Lead, train and inspire a small front of house team (approx. 4 staff) to deliver warm, professional and memorable service. Develop and implement clear training systems and service protocols to maintain consistently high standards. Oversee daily service operations, ensuring smooth communication between FOH and kitchen. Design and manage rota systems with efficiency and fairness. Oversee and optimise the use of booking platforms (e.g. OpenTable), POS systems, and payment processing tools. Liaise with the marketing and web team to ensure website content is up to date and reflective of the restaurant’s brand and offerings. Monitor stock levels, handle supplier orders, and help with cost control where relevant. Handle customer feedback professionally and constructively, ensuring repeat business and a positive reputation. Support senior leadership in driving performance and reaching business goals. What We’re Looking For: Proven experience in a similar management role within a busy restaurant. Strong understanding of hospitality software (booking, POS, payments) and enthusiasm for systems and digital tools. Excellent communication, leadership and organisational skills. Passion for creating beautiful, warm, and elevated guest experiences. Flexible, hands-on, and solutions-focused. If you’re a hospitality professional who combines strong leadership with a genuine love for service and innovation, we’d love to hear from you.

Vanda’s Kitchen have a café/store in St Paul's London. Do you have a passion for delivering a high-quality customer focus service? This role will give you the opportunity to make a real impact on our customer’s journey by being a main point of contact being able to deliver a high standard of customer service. At the core of our values is our commitment to deliver exceptional customer service and experience. Do you have real barista experience, confidence with pastry preparation and gluten free seperation including changing gloves etc. Vanda’s Kitchen - Customer Service Job Description ·To greet customers with a nice manner as they enter the shop ·To act as the point of contact between the customer and the kitchen ·To be able to prepare coffees and basic kitchen jobs to complete taken orders. · To demonstrate an understanding of the menu and the options available to the customer. · To report any issues to the head chef immediately. · To be confident in speaking to the public. This all sounds great - What key skills do I need to apply: Previous experience of a customer service role , face to face Experience of handling and resolving customer issues, with a first-time right attitude Strong communication skills both written and verbal Experience of working in a fast-paced environment with the ability to navigate through change Experience in a gluten free kitchen/shop is advanteous

Job Title: Waiter / Waitress Reports to: Head Waiter / Management Team Role Summary: The Waiter / Waitress is responsible for providing exceptional customer service and ensuring a seamless and enjoyable dining experience for all guests. Key Responsibilities: • Provide consistently excellent customer service, anticipating guest needs and exceeding expectations., • Collaborate with and support other staff members to ensure efficient restaurant operations., • Guide guests to their assigned tables., • Accurately and efficiently deliver food and beverage orders to tables., • Contribute to a positive and welcoming atmosphere for all guests., • Accurately take and process food and drink orders using the restaurant's POS system., • Address customer concerns and resolve complaints in a professional and timely manner., • Perform opening and closing duties, including table setup, cleaning, and inventory management.

Full-Time | Field-Based | UK (Targeting Independent & Chain Pharmacies and Health Food Stores) We are a growing Organic Food Supplement company seeking an experienced and results-driven Sales Representative to represent our brand in independent and chain pharmacies as well as health food stores. This is a field-based, face-to-face sales role requiring strong business development skills and a proven track record in driving sales. About the Role As a Sales Representative, your primary focus will be to increase product visibility and sales through daily in-person visits to retail locations. You will be responsible for maintaining relationships with existing customers, expanding business with key accounts, and securing new partnerships across your territory. Key Responsibilities Develop and grow sales across both new and existing accounts Conduct face-to-face meetings with store managers, pharmacists, and key decision-makers Identify and pursue new business opportunities through proactive lead generation Manage the full sales cycle, including quotations and order processing Maintain accurate records of customer interactions and account activity Represent the brand with professionalism, passion, and product knowledge Requirements Proven sales experience, ideally within the health supplement, pharmacy, or health food sector A strong track record of achieving and exceeding sales targets Experience selling into independent and chain pharmacies or health food stores is essential Ability to build long-term relationships and communicate effectively at all levels Self-motivated, disciplined, and proactive with strong time-management skills Proficient in Microsoft Excel and Word A full UK clean driving license is must What We Offer A supportive and ambitious team environment Opportunity to grow with a rapidly expanding brand

Hi everyone, Sitos is looking for an experienced chef to join our team! We will be serving a small selection of dishes and grills along with our breakfasts. As our chef, you will be responsible for the kitchen as well as the quality of our dishes. We welcome creativity within the role and will encourage you to take on responsibility in helping develop a menu that our customers will want to come back for. experience is required for the role, as you’ll be in charge of the kitchen and will need to lead the team while they help and work with you during service. Best wishes, Sitos Family

Yiewsley Food Centre, a growing and customer-focused retail business, is seeking a dedicated and results-driven Shop Manager to lead daily store operations and drive continued business growth. This is a fantastic opportunity for an experienced retail professional to take the next step in their career with a dynamic and supportive team. Key Responsibilities: Oversee end-to-end store operations, ensuring efficiency and compliance Lead, manage, and motivate the team to achieve sales and service goals Create shift schedules, delegate tasks, and monitor team performance Maintain high standards of customer service and handle escalated issues Manage stock levels, ordering, inventory, and merchandising Analyse sales trends and implement action plans to drive revenue Ensure store presentation, hygiene, and safety standards are consistently met Collaborate with senior management on strategic planning and improvements Recruit, train, and develop staff to uphold company values and performance standards Produce operational and financial reports as required Requirements: Minimum 3 years of experience in a retail management or senior supervisory role Strong leadership, communication, and team-building skills Proven ability to manage operations and meet KPIs Excellent problem-solving and decision-making abilities Good understanding of retail compliance, stock control, and health & safety Proficiency in Microsoft Office and basic financial reporting Ability to work flexible hours, including weekends and holidays Hour: 37.5 Hours per/week If you are a experienced Shop manager (Retail) and looking for a dynamic and fast-paced working environment and are ready to take on a new challenge, we want to hear from you! To apply, please submit your CV outlining your relevant experience and qualifications.

Light On the Common is a well regarded neighbourhood restaurant in Wimbledon village. We are looking for a full time waiter/ess to join our amazing team and to perform some supervisor shifts. You must have at least one year’s relevant experience, be customer focused, smiley, lead by example, be proactive, have barista and bar experience, be punctual, hard working and fun to work with. £16-17 per hour

Job Description: As a Waiter/Waitress at Crudo, you play a crucial role in delivering an exceptional dining experience to our guests. Your primary responsibilities include taking orders, preparing and serving food and beverages, and ensuring customer satisfaction. Your friendliness, attention to detail, and ability to multitask are essential to maintaining our high service standards. Responsibilities: Progression to Lead Waiter/Waitress: Demonstrate consistently high performance and exceptional customer service. Exhibit strong communication skills and the ability to manage multiple tasks. Show initiative in problem-solving and willingness to take on additional responsibilities.

3 gorges restaurant We’re looking for a motivated and eager-to-learn Bartender Supervisor to lead our bar team and support our floor staff during busy shifts. No prior experience? No problem! We provide full training to help you master everything you need to succeed. Key Responsibilities: Supervise bar operations and ensure high-quality service. Prepare and serve drinks efficiently and consistently. Train, support, and motivate bar staff. Manage inventory, restocking, and cleanliness. Collaborate with the floor team to ensure smooth service. Step in to assist on the floor as needed (e.g., taking orders, running food, assisting customers). Handle customer queries or complaints professionally. open and close the restaurant What We’re Looking For: A positive attitude and eagerness to learn. Strong leadership and communication skills (or willingness to develop them). Flexibility to support both bar and floor teams. Ability to stay calm under pressure. Excellent customer service mindset. We Offer: Full training – we’ll teach you everything you need to know! Competitive pay (depending on experience) Tips more Than 45 hours a week Supportive team environment Opportunities for growth

Are you an experienced and passionate leader ready to manage some of London's most beloved Italian restaurants? La Mia Mamma is seeking a dedicated Restaurant Manager to oversee operations, lead our team, and ensure an exceptional dining experience for every guest. La Mia Mamma is more than just a restaurant; it’s a unique culinary journey. Our concept delivers authentic Italian regional cuisine, prepared and served by real Italian mammas flown in directly from Italy. Responsibilities: • Oversee day-to-day operations and ensure the highest standards of service., • Lead, motivate, and train the team to create a cohesive and effective workforce., • Manage staff schedules and handle recruitment as needed., • Maintain and enhance customer satisfaction by addressing feedback and implementing improvements., • Coordinate with kitchen staff and suppliers to ensure smooth service flow and product quality., • Monitor financial performance, including budgets, sales, and cost control., • Uphold health, safety, and hygiene standards in all restaurant activities. Key Skills: • Proven experience in restaurant management., • Strong leadership and team-building skills., • Excellent communication and interpersonal abilities., • Customer-focused mindset with a passion for exceptional service., • Strong problem-solving and decision-making capabilities., • Financial acumen to manage budgets and control costs., • Ability to work under pressure and maintain composure in a fast-paced environment., • Knowledge of Italian cuisine and culture is a plus. Benefits: • Salary range £38K-£50k depending on experience (incl. service charge), • Opportunities for career growth within our expanding group., • Comprehensive training and professional development in Italian hospitality., • Supportive and dynamic team environment., • Staff meals and discounts at all our restaurants.

Company: India Fine Food Ltd Salary: circa £31k - £39k (37.5 hours/week) Contract: Full-time, 52 weeks per year India Fine Food Ltd ta Village Tandoori is seeking a highly skilled and experienced Bengal Cuisine Chef with expertise in developing and preparing authentic Bangladeshi dishes from the Chattogram (Chittagong) and Sylhet regions. This is an exciting opportunity for a passionate chef to join our dynamic team and contribute to the delivery of exceptional dishes at our renowned restaurant in North London. Key Responsibilities: • Menu Planning & Development: Design and plan innovative, authentic Bangladeshi menus, focusing on regional specialties from Chattogram and Sylhet, such as Kala Bhuna, Mezbani Beef, Shatkora Gosht, Kacchi Biriyani, and Morog Pilau, ensuring that each dish reflects the essence of these regions while appealing to a diverse clientele., • Food Preparation: Lead the preparation, seasoning, and cooking of high-quality dishes, maintaining traditional flavors and presentation standards., • Kitchen Operations Management: Oversee and supervise the daily kitchen operations, ensuring smooth service and effective kitchen workflows. Manage kitchen staff schedules, monitor kitchen performance, and address any issues promptly., • Team Leadership & Training: Inspire and lead the kitchen team, providing guidance, training, and support. Encourage continuous development of culinary skills and ensure all team members adhere to high standards of food preparation and presentation., • Supplier & Stock Management: Order supplies from Bangladeshi wholesalers and inspect the quality of produce to ensure authenticity and freshness. Monitor inventory levels, track stock rotation, and minimize waste., • Health & Safety Compliance: Ensure adherence to hygiene, health, and safety regulations, including food safety standards and safe handling procedures. Conduct regular inspections of kitchen equipment and maintain cleanliness standards., • Cost Control & Budgeting: Help manage kitchen budgets by controlling food costs and waste. Work closely with restaurant management to ensure profitability while maintaining high-quality standards., • Quality Control: Ensure that all dishes meet our restaurant’s high standards of quality, taste, and presentation. Continuously assess and improve food quality, based on customer feedback and kitchen reviews., • Customer Satisfaction: Address any special dietary needs or requests and ensure that guests are satisfied with the quality of their meals. Assist in creating an inviting dining atmosphere and positive guest experience., • Industry Trends & Networking: Stay up-to-date with developments in regional Bengali cuisine and network within the Chittagonian and Sylheti food communities in the UK and Bangladesh to keep our offerings relevant and dynamic Requirements: • Experience: Minimum of 3 years of hands-on experience as a head chef or senior chef de partie, with a deep understanding of Bangladeshi cuisine, particularly from the Chattogram and Sylhet regions., • A recognised level 1 Chef Qualification or Bengal Cuisine Qualification preferred, • Specialization: Expertise in cooking traditional Bangladeshi dishes, such as Kala Bhuna, Mezbani Beef, Shatkora Gosht, Kacchi Biriyani, Morog Pilau, and other regional specialties., • Leadership Skills: Proven experience leading a kitchen team, with strong management, organizational, and communication skills. Ability to motivate and inspire kitchen staff to maintain high standards., • Communication Skills: Fluency in Bengali is essential, with a Chittagonian or Sylhetti dialect preferred., • Cost Management: Experience in managing kitchen budgets, controlling food costs, and minimizing waste while maintaining top-notch quality., • Hygiene & Safety: In-depth knowledge of health and safety regulations, food safety, and hygiene practices in a professional kitchen., • Creativity & Innovation: Ability to create innovative and creative menus while staying true to the authenticity of the dishes., • Attention to Detail: Strong attention to detail when preparing, plating, and serving dishes to ensure a consistently high-quality dining experience., • Candidate's must have the relevant authorisation to work in the UK although Visa Sponsorship may be offered to the candidate who meets the requirements for this role. What We Offer: • Competitive salary., • Full-time, permanent position (37.5 hours per week)., • A vibrant, supportive work environment with opportunities to showcase your culinary skills., • The chance to be part of a respected company that values quality, authenticity, and customer satisfaction., • Opportunities for professional growth and development within the company. If you are a talented chef with a passion for Bangladeshi cuisine, a natural leader, and someone who thrives in a fast-paced environment, we would love to hear from you. To apply, please send your CV and a cover letter outlining your experience and expertise in Bangladeshi cuisine to the HR Manager. Join us at India Fine Food Ltd and be part of a team that celebrates the richness and diversity of Bengal’s culinary traditions.

For a Pasta and Pizza Bar in Kensington , We are looking for someone CONFIDENT, HARDWORKING and FUN - who has a great passion to deliver the BEST customer experience and LOVES good food. Responsibilities: • Prepare pasta dishes and pizza according to recipes or as directed by head chef., • Assist in the development of new pasta and pizza recipes., • Ensure that all food meets quality standards and is presented attractively., • Maintain cleanliness and organization in the kitchen area., • Assist with inventory management and ordering supplies., • Collaborate with other kitchen staff to ensure smooth operations. Requirements: The job roles involve: Serving / preparing customers food ( good knife skills would be beneficial) , ensuring Food Safety and general cleanliness, Delivering excellent customer service, Helping to build a strong regular customer base, Restocking and looking after displays etc. Applicants must be: energetic, bubbly and passionate people with previous experience in customer service. You should be a motivated team player with a good ‘willing to learn’ attitude. You will need to be ‘on the ball’ and have a good level of spoken English. Drop us your CV and a brief statement of what makes you a superstar, we are very much looking forward to welcoming you to the Labakery family.

Chef – Weekend Role with Growth Potential Location: Mac Bae The Golden Anchor Pub, Peckham/Nunhead Hours: Weekends Only (with scope to increase as the business grows) Experience: Minimum 1 years in a professional kitchen. Food Safety trained Trials Available: Every weekend ( 1 slot for this weekend available ) About Mac Bae Mac Bae is a bold Caribbean kitchen with a Latin twist, proudly based inside The Golden Anchor in Peckham/Nunhead. Our menu centres around indulgent, creamy mac and cheese topped with elevated ingredients like seasoned lamb, tender steak, fresh seafood, and more. We’re a passionate, fast-growing startup serious about flavour, hospitality, and building a supportive, high-energy workplace where people feel valued and can thrive. The Role We’re on the lookout for a talented, motivated chef to lead our kitchen during weekend services. With plans to expand our operating days to Wednesday–Sunday within the next 3–6 months, this role offers a clear pathway to Kitchen Manager for the right candidate as the business grows. Key Responsibilities: Lead kitchen operations during service with confidence and professionalism Prepare, cook, and present high-quality dishes in line with our brand standards Maintain consistency in taste, presentation, and food safety Manage inventory, ordering, and kitchen prep to ensure smooth service Train and support junior team members during prep and service Uphold strict hygiene, cleanliness, and organisational standards Contribute ideas for menu development and specials Stay calm, focused, and solutions-driven in busy, high-pressure situations Who We’re Looking For Minimum 3 years’ experience in a commercial/professional kitchen Strong leadership, time management, and communication skills Passion for bold, modern Caribbean and Latin flavours High attention to detail with excellent cleanliness and organisational habits Comfortable working in a fast-paced, startup environment Committed to delivering outstanding food and customer service Positive, proactive, and hands-on attitude Why Work With Us? • Be part of a growing brand with opportunities for creative input, • Clear route to Kitchen Manager as we expand to 5-day service, • No early morning shifts, • Supportive, collaborative, and respectful team culture, • One-month training period to learn our menu and systems, • Three-month probation period, • Paid monthly Interested? We’d love to hear from you — drop us a message to find out more.

Il Bistrotto London is seeking a skilled and enthusiastic Head Bartender for its new Cocktail/Tapas bar in Chelsea. The ideal candidate will have a passion for hospitality, a talent for crafting exceptional drinks, and a commitment to delivering outstanding customer service. As a Bartender, you will play a key role in ensuring guests have a memorable experience by serving high-quality beverages in a fast-paced environment. The original Il Bistrotto first opened in 1982 and was acquired by its current owners in 2018. Located between the city of Genoa and the renowned Portofino, it has since become one of the most distinguished cocktail bars on the Ligurian Riviera. For its London opening, the company has partnered with Luca Gargano of Velier S.p.A., a global leader in the rum sector, renowned for bringing distilleries like Demerara, Caroni, and Foursquare to international prominence. In addition to rum, Velier pioneered the natural wine movement with the launch of the Triple A protocol in 2003, promoting authentic and sustainable production. Responsibilities • Prepare and serve alcoholic and non-alcoholic beverages according to standard recipes and customer preferences., • Maintain cleanliness and organisation of the bar area, ensuring compliance with food safety regulations., • Engage with customers, providing friendly and knowledgeable service while taking drink orders and offering recommendations., • Manage inventory, including ordering supplies, tracking stock levels, and minimising waste., • Handle cash transactions accurately and efficiently, demonstrating basic maths skills for processing payments., • Collaborate with kitchen staff and other team members to ensure smooth operations during busy periods., • Uphold the highest standards of hospitality, ensuring that every guest feels welcomed and valued. Experience • Previous Head bartending experience; a willingness to learn is key., • Familiarity with food safety practices within a restaurant or bar setting is advantageous., • Strong time management skills to handle multiple tasks efficiently in a fast-paced environment., • Excellent communication skills, with the ability to interact positively with guests and team members alike., • A genuine desire to help others and create enjoyable experiences for customers. If you are passionate about the art of bartending and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity!

White Mulberries is a family of three award winning specialty coffee and brunch cafes. We are looking for an experienced and passionate Head Barista to join our team on a full-time basis. The ideal candidate will have a minimum of 12 months of experience as a head barista, showcasing a good understanding of coffee extraction techniques and a commitment to delivering exceptional customer service. As Head Barista, you will be overseeing daily operations, training and mentoring newly hired baristas, and ensuring the highest quality of beverages. If you are enthusiastic about coffee and have the experience, we would love to hear from you.

REFYT is a fast-growing provider of home insulation services delivered under government-backed schemes like GBIS. We help homeowners across the UK access fully funded energy-efficiency upgrades, reducing their energy bills and improving their living standards. As demand grows, we’re expanding our field sales team to connect directly with eligible households. The Role: As a Field Sales Representative, you’ll be the face of REFYT in local communities. Your job is to speak directly with homeowners, explain the benefits of free insulation upgrades through government funding, and book appointments for home surveys. This is a high-impact, commission-based role with uncapped earning potential for motivated individuals. Key Responsibilities: • Engage with homeowners in targeted areas through door-to-door outreach, • Educate potential customers on the benefits of government-funded insulation schemes, • Qualify properties and book appointments for surveyors, • Represent the REFYT brand professionally and confidently in the field, • Meet weekly targets and report progress to the team lead Requirements: • Strong people skills and confidence speaking face-to-face with the public, • Highly self-motivated and target-driven, • Previous experience in sales, door-to-door, or customer-facing roles is a plus, • Full UK driving licence required, • Access to your own car is preferred (mileage covered) What We Offer: • Uncapped commission – earn £800–£1,000+ per week based on performance, • Daily travel subsidies to cover fuel or transport expenses, • Lunch allowances and on-the-go food support during field shifts, • Performance bonuses for top-performing reps, • Team social activities, incentives, and prize competitions, • Career progression opportunities into senior sales or team management roles, • Full training and sales materials provided Ideal For: • Individuals with previous door-to-door or field sales experience, • Self-employed reps or those seeking performance-based income, • Motivated individuals looking to make an impact in a growing green energy sector To Apply: Send your CV and a brief note on why you’d be a good fit for the role. Immediate starts available for the right candidates. Job Type: Commission

Job Overview: We are seeking a highly motivated and experienced Assistant General Manager who will act as the General Manager for our vibrant restaurant in Covent Garden, London. This role is ideal for a hands-on leader with a passion for hospitality, strong operational skills, and a commitment to excellence. The position requires availability during weekends and evenings. Key Responsibilities: Lead, motivate, and manage the front-of-house team, ensuring exceptional service standards. Oversee staff recruitment, training, and scheduling, while managing performance and fostering a positive team environment. Act as the General Manager, overseeing all aspects of daily operations, including inventory management and health & safety compliance. Ensure smooth service during peak hours, particularly on weekends and evenings, maintaining company policies and standards. Uphold customer service excellence, addressing escalated issues and engaging with guests to ensure satisfaction. Monitor financial performance, assisting in budget management, cost control, and financial reporting. Collaborate on marketing efforts, driving traffic and sales, and building relationships with local businesses. Experience: 3-5 years of management experience in a high-volume restaurant or hospitality environment. Proven leadership experience with a strong track record of managing large teams. Skills: exceptional customer service Strong leadership and interpersonal abilities. Excellent organizational and multitasking skills. Financial acumen, with experience in budget management and cost control. Exceptional customer service skills and attention to detail. Other Requirements: Charismatic & bubbly Must be available to work weekends, evenings, and holidays. A passion for food, drink, and delivering memorable dining experiences. Perks & Benefits: Competitive Salary: £OTE 60k+ (inc service charge) plus performance related bonus scheme Meals: Complimentary during shifts. Discount: 50% off the total bill at other restaurants within the company. This is a fantastic opportunity for a dedicated hospitality professional looking to take the next step in their career. If you have the drive, experience, and passion for delivering excellence, we would love to hear from you! Job Types: Full-time, Permanent Pay: £55,000.00-£60,000.00 per year Benefits: Company pension Discounted or free food Employee discount

We are looking for enthusiastic and customer-focused supervisor to join our team ! Please only apply if you have supervisory experience in a hospitality business. As a member of our team, you will be responsible for delivering excellent service to our dine-in customers but also able to manage high volume of delivery and take/away orders. You also must be a team player and lead by example We are proud of what we do and we expect the same from our team. You will need: • to be flexible and have previous experience in customer-facing role, • be an excellent communicator and good at managing a team, • be able to work under pressure, • positive and friendly attitude, • knowledge of food and drinks service We offer supportive and fun working environment with loads of career opportunities.

Job Summary: The Management Team plays a crucial role in overseeing the daily operations of the food and beverage department within the restaurant and bar setting. The position requires a blend of leadership, culinary knowledge, and exceptional customer service skills to ensure that guests receive an outstanding overall experience. The supervisor/manager will manage staff, coordinate kitchen and bar activities, and maintain high standards of food/drinks production and presentation. Responsibilities: • Supervise and coordinate the activities of kitchen/bar staff to ensure efficient food/drink production and service., • Assist in the preparation of drinks, ensuring adherence to recipes and quality standards., • Train, mentor, and develop team members to enhance their skills and performance., • Monitor inventory levels and assist with ordering supplies as needed to maintain operational efficiency., • Ensure compliance with health and safety regulations, maintaining cleanliness and organisation in the kitchen area., • Collaborate with management to plan menus that meet guest preferences while optimising cost efficiency., • Address guest inquiries and concerns promptly to ensure the highest level of satisfaction., • Assist in managing budgets, controlling costs, and implementing strategies for profitability. Skills: • Strong leadership abilities with experience in team management within a hospitality environment., • Proficient in bar operations, including cocktail preparation techniques and pre-batched drinks production processes., • Excellent communication skills for effective interaction with staff and guests alike., • Ability to work under pressure in a fast-paced environment while maintaining attention to detail., • Knowledge of health and safety regulations relevant to food handling and preparation., • A passion for hospitality with a commitment to delivering exceptional guest experiences., • Previous experience in a supervisory role within a high-end cocktail bar or members’ club setting is advantageous. This role is ideal for individuals who are enthusiastic about luxurious night-life and possess the drive to lead a team towards success in delivering outstanding food and beverage services.