Head of customer service jobs in CarlisleCreate job alerts

🔥 Head of Retail Operations (Energy / Utilities) 📍 Carlisle 💰 £60,000 + Bonus + Benefits We’re working with a fast-growing organisation in the low-carbon energy sector that is scaling rapidly across the UK. As part of this growth, they are looking to appoint a Head of Retail Operations to lead and develop their customer-facing function. This is a fantastic opportunity for someone who enjoys building teams, improving processes, and delivering excellent customer outcomes within a regulated environment. 🚀 The Role You’ll take full ownership of the end-to-end customer operation, ensuring a high-quality experience across all touchpoints. This includes: • Billing and customer account management, • Customer service and contact centre operations, • Revenue management (collections, debt, recovery), • Complaints handling and customer support, • Oversight of CRM and billing systems, • Managing outsourced service providers You’ll also play a key role in improving systems, driving performance, and shaping how the function evolves as the business continues to grow. 👥 What You’ll Be Doing • Leading and developing a multi-disciplinary customer operations team, • Ensuring accurate billing and strong revenue collection, • Driving customer satisfaction and service improvements, • Managing KPIs, performance metrics, and reporting, • Overseeing third-party providers (e.g. call centres, metering), • Ensuring compliance with regulatory requirements in a utilities environment, • Taking ownership of the P&L for the customer/retail function, • Identifying opportunities to streamline processes and improve systems ✅ What We’re Looking For • Experience in customer operations ideally within utilities, energy, or regulated environments, • Experience using CRM and billing platforms to manage customer operations and reporting, • Proven leadership experience managing teams and/or outsourced providers, • Experience improving processes, systems, or customer journeys, • Comfortable working in a growing, evolving business, • Strong stakeholder management and communication skills 🎯 Why Apply? • Be part of a high-growth, future-focused energy business, • Play a key role in shaping a scaling customer operation, • Work in a sector that is central to the UK’s net zero ambitions, • Genuine opportunity to make an impact and progress your career 📩 If this sounds of interest, feel free to apply directly or reach out for a confidential conversation.

Here at The Edinburgh Woollen Mill we have a fantastic opportunity for a Merchandiser, based at our Head Office in Carlisle. Relocation assistance available We are looking for an experienced Merchandiser or Junior Merchandiser ready to step up. This is an exciting opportunity to play a pivotal role within the Merchandising function, taking ownership of divisional planning and trading to drive sales, maximise margin and deliver strong stock performance. The Edinburgh Woollen Mill is a retail business comprising of over 200 units, including High Street, Tourist & Destination sites, predominantly Fashion and Home. Head Office Our Head Office is located in Carlisle, Cumbria. Carlisle has a principal station on the West Coast main line from London Euston and sits on the M6 motorway. This location provides ready access to the major facilities expected of a city, combined with the possibility of living in one of the finest countryside areas in the UK. Almost every conceivable type of outdoors and countryside activity is at hand. There are fishing rivers, hill walking areas and golf courses nearby and the Lake District is a short drive away. High Street stores We have mainstream high street stores selling ladies and menswear for the 45 plus customer. Outlets are located in a wide variety of market and provincial towns across the UK and Ireland Tourist Shops and Visitor Centres We have specialty tourist stores, where gift items and other products reflect the stores location. The outlets, which trade under an individual, often local, fascia, are in key tourist locations throughout the UK. Many stores are on busy tourist routes and benefit from coach visits where food service and exhibitions are all part of the attraction. Destination Shopping There are Destination Sites which contain all of the Company's concepts and other brands to increase their attractiveness as a retail destination. The sites trade under local, individual fascias such as Antartex Village, and Kernow Mill, Mackinnon Mills. If you are passionate about the brand looking for a new challenge then Edinburgh Woollen Mill is the place for you! The role With a sharp commercial focus, you will be responsible for effective planning, trading and stock management across the division, ensuring the right product is in the right place at the right time, and reacting confidently to maximise opportunities and minimise risk. Responsibilities/ Objectives: - • Develop and implement department and product strategies for sales, profit and stock, using historical data, trends and commercial insight to deliver agreed objectives in line with critical path timelines., • Lead all elements of range, sales, space and profit planning, • Ensure range and product briefs are delivered on time and to plan, maintaining the correct balance, depth and breadth of assortment down to store level., • Plan cost prices, selling prices and volumes in line with agreed parameters, ensuring alignment to selling periods and targeted sell-through, • Monitor and analyse sales, stock, space and profit performance, reacting quickly to opportunities and risks to optimise trading results., • Plan and manage promotional activity in line with range plans and commercial objectives, evaluating performance and adapting to maximise return., • Maintain optimum stock availability through effective allocation, replenishment and open-to-buy control, adjusting intake in line with performance, • Manage monthly stock buy requirements by division and profile, ensuring content, volume and timing support agreed objectives., • Build strong supplier relationships, ensuring on-time, in-full delivery and compliance with company standards., • Maintain a thorough understanding of store portfolios, performance and competitor activity through regular analysis and store visits., • To develop a thorough knowledge of the stores/competition opportunities through store visits., • Lead, manage and develop the Allocator team, driving accuracy, accountability and continuous improvement.

Bathroom Installation Manager Carlisle Up to £50k Depending on experience + Car Allowance + Bonus Elliott Recruitment are pleased to represent a national organisation with an excellent opportunity for a Bathroom Installation Manager to cover Carlisle and the surrounding areas. My client, a national organisation and a market leader in their field have a new opportunity for a Bathroom Installation Manager based in Carlisle or the surrounding area to join their team on a permanent basis. Reporting to the Director of Installations, key duties will include: • Conducting a technical survey within the customers property to enable right first-time installation., • Oversee installation teams throughout the install., • Conduct regular site visits to quality check and resolve any site-based issues., • Manage remedial works and warranty issues. The successful candidate will ideally have previous experience in an Installation Manager role as well as knowledge of the plumbing industry and wider building trade. Customer service driven you will be able to communicate well with customers, installers and head office-based staff to resolve issues as they arise. Experience of CAD and / or Salesforce would be advantageous but is not essential. My client is offering a competitive base salary of up to £50k, plus £4800 car allowance, bonus, 25 days holiday, and additional benefits including laptop, phone and extra leave for your birthday. If you have the skills and experience for this role please apply online ASAP as immediate interviews are available

Bathroom Installation Manager Carlisle Up to £50k Depending on experience + Car Allowance + Bonus Elliott Recruitment are pleased to represent a national organisation with an excellent opportunity for a Bathroom Installation Manager to cover Carlisle and the surrounding areas. My client, a national organisation and a market leader in their field have a new opportunity for a Bathroom Installation Manager based in Carlisle or the surrounding area to join their team on a permanent basis. Reporting to the Director of Installations, key duties will include: Conducting a technical survey within the customers property to enable right first-time installation. Oversee installation teams throughout the install. Conduct regular site visits to quality check and resolve any site-based issues. Manage remedial works and warranty issues. The successful candidate will ideally have previous experience in an Installation Manager role as well as knowledge of the plumbing industry and wider building trade. Customer service driven you will be able to communicate well with customers, installers and head office-based staff to resolve issues as they arise. Experience of CAD and / or Salesforce would be advantageous but is not essential. My client is offering a competitive base salary of up to £50k, plus £4800 car allowance, bonus, 25 days holiday, and additional benefits including laptop, phone and extra leave for your birthday. If you have the skills and experience for this role please apply online ASAP as immediate interviews are available. TPBN1_UKTJ

This is you: a self-starter, with great communication & sales skills, a persuasive ‘people-person’ who enjoys dealing with all sorts of customers, looking to stretch your business development potential to the next level. You’re excited by the uncapped earning potential for self-employment where you get all your appointments and pre-qualified leads supplied by head office, and all the training you need to make your business a success straight out of the blocks. And this is us! Anglian Home Improvements, the UK’s leading home improvement business, proud of our craftsmanship and service, which has kept customers coming back time and time again for 60 years. All our products are made in Britain to the highest industry standards. But the quality products and excellent customer service are only made possible by having great people representing us – and we want to grow our team of outstanding sales and business development representatives. What you’ll be doing You’ll be quickly trainedup to know the products inside out; you’ll be proud of them, and confident in selling them to customers using your existing and growing sales abilities. Your role will involve: Following up on warm sales leads, visiting customers in their own homes or utilising our new remote selling framework Giving persuasive business development pitches to convert quotes to sales Educating customers about the products and services offered, thinking on your feet and cross-selling other products where appropriate Working with customers to meet their unique requirements and get the job right first time, every time. What we’re looking for You’ll need to be self-motivated and confident communicating with a variety of customers at a senior level. You’ll be: Proactive and results-driven Flexible towards varied workloads and working hours Able to provide a consistently high level of customer service Ideally experienced within Home Improvements (or similar!) A driver with a full UK driving licence and your own car What we can offer you This is truly a career where your hard work pays off – the more you put in, the more you get out! With OTE of £75k-100k (with uncapped earning potential), you’ll also enjoy amazing bonuses - holidays, weekends away, tickets to sports events, and a full support package. You’ll receive industry-leading training within your role along with a tour of our factory to help you reach your full sales and business development potential enabling you to take home market leading commission! If you want a rewarding self-employed career where you answer to yourself, manage your own time, and earn an enviable amount of money along the way, apply today, or request a call back. Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees

Overview Due to growth, we are currently recruiting for a Head of Retail on behalf of a fast growing company who design, build and operate district heating networks. This work is for communities, towns, and cities. They work with local authorities, developers, house builders, and property owners. Operating for over 10 years, they have a number of offices in the UK and also overseas. Their services include the design, installation, maintenance and management of plant rooms and heat networks on behalf of local authorities and property developers. They are a fast-growing business who are looking to invest and deliver over £1bn of heat network projects in the coming years. The Head of Retail Heat / Utility is responsible for the end-to-end delivery of customer operations across the retail function. This includes billing, metering, customer service, debt management, vulnerability support, complaints handling, change of tenancy processes, and scheduling of maintenance and breakdown response. The role ensures customers are billed accurately, supported appropriately, and receive a high standard of service, while maintaining regulatory compliance and operational efficiency. The Head of Retail will lead teams, drive performance improvements, and ensure the retail function supports the wider commercial and operational objectives of the business. We are looking for an experienced and motivated individual to lead the retail function across our existing and future district heating projects. The primary focus of the role is ensuring our customers receive a high-quality service and experience. This role will suit someone who enjoys solving problems, improving systems and processes, and building effective customer operations within a growing organisation. The role reports to the Assets and Utilities Director. This is a permanent position, based in Cumbria, and is paying £50k - £60k per annum depending on experience. Other benefits include bonus based on individual and business performance, electric car lease scheme, 25 days annual leave plus bank holidays, company pension, private healthcare, training schemes and development opportunities. It is working Monday to Friday, 37.5 hours per week. Responsibilities * Lead the day-to-day operation of the retail function serving approximately 15,000 customers, with expected growth as new networks are delivered. * Hold P&L responsibility for the retail business line. * Ensure the retail function complies with current and emerging heat network regulation and consumer protection requirements, including oversight from Ofgem. * Ensure accurate and timely billing, metering data management, and customer account administration. * Oversee customer contact channels including phone, email, and digital platforms. * Deliver strong revenue management including debt prevention, collections and recovery. * Monitor KPIs across the customer lifecycle and implement improvement plans where required. * Ensure complaints are handled effectively and that lessons learned are embedded into operations. * Oversee reporting, audits and regulatory engagement relating to customer operations. * Lead contract reviews and service improvements. * Oversee CRM and billing system performance (including platforms such as Zendesk). * Identify opportunities to improve systems, automate processes and enhance operational efficiency. * Build and lead a high-performing retail team. Skills & Attributes * Ability to lead multi-disciplinary teams and create a high-performance, customer-focused culture. * Strong capability in managing operational processes such as billing, collections, metering and customer contact. * Ability to design and deliver improvements to customer journeys and service outcomes. * Understanding of revenue protection, cost control and financial impacts of retail operations. * Comfortable using operational data, KPIs and reporting to support decision making. * Able to resolve complex operational issues and balance customer, regulatory and commercial considerations. * Understanding of customer operations within regulated customer service environments and/or utilities or energy supply. * Understanding of billing, customer account management and revenue management processes. * Experience using CRM and billing platforms to manage customer operations and reporting. * Clear communicator able to work effectively across operational, technical and commercial teams. * Ability to assess performance and challenge underperformance through KPIs and structured improvement programmes. * Self-driven and results-oriented, with a focus on delivering practical solutions and successful outcomes. * Fully IT proficient, including Word, PowerPoint, Excel and standard communication systems. Note:- Apex Resourcing Solutions are acting as an Employment Agency

DRPS provides the Ministry of Defence and commercial customers with specialist technical and advisory services covering all aspects of ionising and non‑ionising radiation protection. AWE is recruiting for a Head of Approved Dosimetry Services within the Defence Radiation Protection Services (DRPS)

Head Of ServiceEast England£70,000 - £80,000 Basic + Bonus + Progression + Company Vehicle + Increasing Holiday + Generous Pension + Growing Company + Job Satisfaction + Stability + Market LeaderElevate

AWE is recruiting for a Head of Approved Dosimetry Services within the Defence Radiation Protection Services (DRPS) group, based at AWE Alverstoke. DRPS provides the Ministry of Defence and commercial customers with specialist technical and advisory services covering all aspects of ionising and non�

Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry? Liftec Express – a leading independent provider of lift maintenance, rep

Chartered membership of the Chartered Institute of Housing (CIH) or working towards CIH or other relevant profession body. Evidence of Continuing Personal and Professional Development (CPD) in relation to Housing Management Services. Get notified about new Head of Service Management jobs in.

A global technology firm is seeking a Regional Manager of Customer Success for EMEA & APAC to lead a team of Customer Success Managers. Ideal candidates have over 7 years in Customer Success, with experience in a B2B SaaS environment and proven leadership skills in managing distributed teams. You wi

We're partnering with a well-established and forward-thinking organisation as they continue to invest in their finance and customer operations function, with the appointment of a Head of Service Charge. This opportunity would suit a qualified finance professional with strong leadership experience, a

Join as a pivotal Support Team Lead, leading a team of 10, owning the performance, structure, and development of a 24/7, 365 UK‑based support function operating across multiple products. Resilient, adaptable, and confident handling challenging conversations with both customers and internal stakeho

A leading rail transportation company in the UK is seeking a Head of HR Shared Services to lead their HR function. You will oversee a high-performing team, ensuring efficient delivery of HR services and compliance with UK employment law. This full-time position offers a competitive salary, annual pe

This role involves leading a team of managers to ensure outstanding customer experiences in-store. Candidates should have a solid background in retail leadership, a passion for customer service, and the capability to drive performance improvements through data. Sainsbury’s in Greater London is see

As a Head of Customer Engineering (CE), you will lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. You will foster a c

Aatom Recruitment is currently recruiting an experienced Head of Service Improvement - Children's Social Care on behalf of a local authority. Children's Social Care - Head of Service Improvement. This is a senior leadership role responsible for driving service improvement, transformation, and delive

Sainsbury's Supermarkets Ltd is looking for a Head of Value at their London Store Support Centre. This role involves leading the customer value strategy by designing pricing frameworks and collaborating across departments like Trading and Marketing. The ideal candidate has proven leadership in comme

You will lead the transformation of IWPB’s customer acquisition and onboarding strategies and journeys into a market leading scalable platform capability that accelerates customer activation and early engagement (within the first 90 days), improving conversion and time-to-value, driving sustainabl

As Head of Service Desk, you will lead the entire support function, ensuring high-quality service delivery across 1st, 2nd, and 3rd lines. Head of Service Desk – Microsoft Partner (Up to £70K DOE). Oversee day-to-day operations of the Service Desk, ensuring consistent SLA adherence and outstandin

A local government authority in the East Midlands seeks a skilled Service Manager to lead its Passenger Transport Service. Ideal candidates will have significant leadership experience within public services, demonstrating strong people management and financial skills. The position offers competitive

Reporting to the Deputy National Agency Director, the Head of Erasmus+ Customer Experience, Appeals & Complaints leads and continuously improves the end‑to‑end experience for all Erasmus+ customers. The role ensures fair, transparent, high‑quality service across customer support, appeals, and

A leading software development scale-up in Greater London is seeking a Core Customer Success Team Manager. This role involves leading a high-performing team to drive revenue growth, enhance client relationships, and ensure customer satisfaction. Join a global leader trusted by 90% of FTSE 500 compan

Head of Product role at Government Digital Service (GDS). The Government Digital Service (GDS) is the digital centre of government. We’re part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people across the UK, with hubs in Manchester, London and Bristo

As Head of Customer Experience & Service Delivery, you will shape how millions of customers interact with IG globally — combining digital intelligence with human empathy to set a new benchmark for excellence in financial services. As Head of Customer Experience at IG Group, you will shape the futu

As a Customer Service Assistant (CSA) you will support your store in delivering high standards of customer service, availability and presentation, compliance, and community engagement. You will work as part of a diverse and motivated team of colleagues who strive to attract and delight both new and

This full-time position offers a salary of £72,252 and includes various employee benefits, like complimentary spectacles and a cycle to work scheme. Cubitts is seeking a Head of Retail to lead their 18 stores across the UK. The ideal candidate should have strong leadership skills, experience in man

We’re partnering with a well-established and forward-thinking organisation as they continue to invest in their finance and customer operations function, with the appointment of a Head of Service Charge. This opportunity would suit a qualified finance professional with strong leadership experience,

A leading travel platform is seeking a Service Delivery Director to define and implement customer service strategies for their Viator-Experiences business. This role involves managing both in-house and outsourced operations, ensuring exceptional service delivery, and championing operational excellen

As Head of Service, you will be responsible for the strategic leadership, management and delivery of the Council’s highways and transportation functions, ensuring the network and transport systems are safe, well maintained, resilient and fit for purpose. Head of Service – Highways & Transportati

House of Marbles is looking for a motivated individual to join our Trade Sales team as a Customer Service Advisor. Reporting to the Customer Service and Systems Manager, this role has a range of varied, administration-focused responsibilities. We're looking for someone to provide essential support t

A well-established finance organization is seeking a Head of Service Charge to lead the service charge accounting function. Suitable for qualified finance professionals with a strong leadership background, the position emphasizes a customer-centric approach and collaboration with operational teams f

Prospectus is excited to be partnering with our client in their search for a new Head of Service Delivery with a passion for volunteer leadership and a knowledge of digital platforms for support lines. Direct or transferable experience of managing or working with volunteers or large teams, leading a

A healthcare technology firm is seeking a Customer Success Lead who will oversee the onboarding and implementation of their platform in hospitals. The ideal candidate has extensive experience in customer success, preferably in a SaaS environment, and enjoys working closely with healthcare teams. The

Have managed a remote team of Customer Success Managers or similar. You’ll report to the Head of CRM and work closely with our retention leadership to drive subscriber satisfaction and reduce churn. A remote team of Customer Success Managers - coaching, developing, and holding the bar high.

If you’ve also worked in the following roles, we’d also like to hear from you: Front Desk Agent, Guest Services Assistant, Front Office Coordinator, Hotel Customer Service Advisor, Reception Administrator. Working as a Front Desk / Front of House Hotel Receptionist you will support communication

A high-growth startup is seeking a Head of Customer Success to establish the Customer Success function from scratch. The ideal candidate has over 5 years in Customer Success, with significant leadership experience in a B2B SaaS context.

Head/Director of Existing Customer Strategy. This role offers the opportunity to lead the ECM team to really build out this function and define the future growth of the business. Developing and building out the existing customer strategy and wider function.

A leading technology firm in the UK seeks a Head of Managed Service Operations to lead their professional services practice. The ideal candidate should have a deep understanding of live service operations, the ability to innovate through automation, and strong leadership skills. This role involves m

A leading ERP solutions provider is seeking a Head of Customer Support to oversee commercial relationships across strategic accounts. This position focuses on customer retention and governance, offering a central role in a growing organization. This role involves managing service levels and customer

House of Marbles in Teignbridge is seeking a motivated individual for the role of Customer Service Advisor within their Trade Sales team. The position involves processing customer orders, managing communications, and providing essential support to the sales team while maintaining high customer servi

TeamViewer is looking for a Global Head of Customer Support in Greater London to lead a multi-tier customer support organization. Candidates should have 10–15 years of experience in SaaS customer support, with proven success in improving CSAT and SLA metrics. The position offers a hybrid work mode

In modern times we may come to call this role as a Head of Customer Happiness, Customer Experience Champion, Customer Journey Director, Customer Insights & Experience Lead, Head of Customer Advocacy, Head of Technical Support, Technical Support Services Manager or Customer Support Manager. If you’

As Head of Customer Success, you will take the lead in being the voice of our customer base. Knowledge of Customer Success innovation, best practices, and ability to leverage internal resources to drive efficiencies across Customer Success processes. Working closely with Sales, Marketing, Service De

This is the context in which we are seeking an exceptional leader to join us as Head of Service for School Organisation. Bucking national trends, pupil numbers are rising, and with Universal Studios coming to the region, Bedford is one of the most dynamic places in England to live and invest. For th

Your role will focus on supporting customers in their adoption of the product, driving value and managing complex relationships. This is a remote-first position based in the UK, offering a supportive work environment and a range of perks including work from home flexibility. A next-generation ecomme

The postholder will lead a new era of strategic collaboration, commercial innovation and sector influence, building partnerships that honour service, strengthen families and ensure no member of the RAF Family ever faces adversity alone. We are a key partner in the Royal Air Force’s mission to look